Regal Cinemas

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Rude Service
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Rating: 1/51

GRAND JUNCTION, COLORADO -- I just had the most frustrating experience I have ever had with Regal Cinema in Grand Junction, CO. I left California because I wanted the friendliness of a smaller town. An employee of Regal Cinema, Dave, has just made me wonder why I moved to Grand Junction.

My wife and I just went to see Wrath of the Titans at the Regal Cinema off 24 Road in Grand Junction, CO. We paid for our tickets, entered the theatre, and found our seats. My wife then went for popcorn but came back and told me that there was an AARP special and I had the card (the AARP gives you some indication of my age). I left the theatre and went out to the concession stand, bought popcorn, a drink, and candy and went back to the theatre with my hands full. The ticket agent (I don't remember if it was Dave or not) asked me if I had a ticket stub. I said no and that my hands were full.

I then returned to my seat in the theatre waiting for the movie to start. At this time an employee of Regal entered the theatre and asked me for my ticket stub. My wife and I were so flustered that neither one of us could find it (the theatre is dark and she couldn't find anything in her purse). At this point the employee asked us to provide the stub or leave. I insisted on a refund if we were going to leave. He said that there would be no refund unless we had the ticket stub. If we could find the ticket stub we wouldn't have had this problem in the first place (who keeps a ticket stub once you're in the theatre).

At this point my wife was so embarrasssed and flustered that she insisted that we just leave. I got up out of my seat and waited at the base of the stairs for my wife. While I was there I turned to the employee and placed the Milk Duds I had been eating in his pocket without touching him (a mistake I know, but I was angry). I then turned around and started to leave when he shoved me in the back. I turned around and told him that if he touched me again he would be sorry. He told me that I was out of control and that I should leave. I had already been in the process of leaving when he shoved me.

Once outside I asked my wife if she could find the ticket stub. She attempted to check her purse but was so flustered that all she wanted to do was leave. At this point I asked the employee for his name. He said his name was Dave. I asked for a last name and he said Wood. At this point my wife and I left the theatre.

I don't know if Dave is his real name or not, but I plan on sending this exact same letter to Regal Cinema's complaint department (if they have one).

Bill Mills

     
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Forget the concession stand at regal 16 cinema
By -

On New Year's Eve, my friend and I went to the Regal 16 Cinema in Lacey, WA. A girl in a Regal uniform was standing by the door to the auditorium where Avatar was showing. She saw us approaching, both walking with canes. She shutthe door and in a rather condescending tonme of voice told us to go to the back of the line. The so-called line was three and four abreast and extended to the back of the building, possibly 400 people. We got discouraged and contacted the theater later and got readmission tickets. We went back on Thursday, the 7th, and there were no more than two dozen people in that auditorium. Heaven! We got one small bag of popcorn and two small drinks. I was amazed at the sizes of the items, but even more amazed at the prices. The three items cost $15. At a Diamondbacks ball game, two beers and two bags of peanuts cost $20. The movie was fantastic, but I still feel the hole in my wallet carved by the girl at the concession stand.

     
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Horrible Cell Phone Reception Inside New Theater
By -

ALBANY, NEW YORK -- It has been quite a long time since I posted anything on this site, but a recent experience of mine just has to be told so others can share in my anger and disappointment.

I recently decided to visit the new movie theater that just opened in Colonie Center (one of our malls in Albany). The general public has been led to believe that this movie theater is a state of the art complex with large screens, stadium style seating and great sound. Well, after my ordeal I find these claims to be outrageous and the theater to be anything but acceptable. Regal Cinemas should be ashamed.

I planned on seeing Sex and the City, which had just been released earlier that same weekend at the time, with an acquaintance from work. After meeting at the theater, purchasing our tickets and finding our seats I attempted to call my brother on my cell phone during the previews to inform him I was seeing Sex and the City in the new Colonie Center theater. Here is where the problems began. I could hardly hear my brother (who could also hardly hear me) due to the horrible reception inside the theater and the terribly LOUD previews. After struggling to hear and having to Shout "WHAT?! WHAT?!" several times in our attempted conversation, I finally told my brother I would attempt to call him back.

I suggested changing seats, which we did, and I was finally able to get another call to connect just as the opening credits ended. All I ended up with was more aggravation. The reception in this cinema was simply unacceptable. I kept having to talk louder for my brother to hear me above the playing movie. We got disconnected twice and my brother attempted to call me back on at least three separate occasions (maybe more, my cell phone only began ringing three separate times). Throughout the movie other patrons left in disgust at the horrible quality of this theater I'm sure.

Upon the movie ending, I brought the lack of reception inside the theater to the attention of the manager. I wanted an explanation why my cellphone mysteriously worked better in the lobby. After apologizing and providing some half baked explanation that we were inside some sound-proof arena I demanded to know how he planned to placate me for my experience. I ended up receiving a pair of free passes and a coupon book for popcorn/soda etc. I plan on taking my brother to see a film this weekend, but definitely NOT at the same location.

Regal Cinemas should be ashamed.

     
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High Pricing
By -

MIAMI, FLORIDA -- As a consumer of middle age, to go to a movie these days is a very expensive outing. Not worth the money spent. To buy a ticket, or to purchase a refreshment is highly overpriced.
With all the new technology, people will begin to stay at home and watch their movies. We have pay per view and just wait a short time to run to the video store to rent at a much smaller amount of money. I could feed a house full of people with the money I spend at the theatre for two. I feel the industry is going to hurt themselves. People living here, Miami, Florida, especially, can hardly pay for living expenses much less entertainment. I think the big shots need to wake up to reality. How long do they think they can continue on this same path and benefit. My opinion is time is running out and so are people's pockets. Wake up America, all of these high prices can and will not continue.
No one will profit!!

I personally will not be attending another theater until there are some changes for the people. I am fortunate to be able to make my choices. I am able to pay these prices without taking food off my table, but many people are not. I select not to continue to pay these high prices for the good of all people, including the less fortunate.

I hope this is something that would be taken into consideration by the big shots, because the little shots are fed up.

Yours truly,
Linda

     
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