Regions Bank - Page 2

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Release on Pre Authorization
Posted by on
TALBOTT, TENNESSEE -- I attempted to make an on-line purchase December 2, 2011. At the end of the transaction I was told I didn't give the proper address on my credit card, and that the transaction was cancelled. The funds for this transaction were taken out of my account anyway. I called the bank a few minutes or so after this, to get any information I needed. I was given the stores Merchant#. This pending transaction reflected on my online banking and on my phone banking. (in other words there was audible proof and visual proof of my transaction). I decided to wait and see if my package would be delivered, but, it wasn't. I began contacting the merchant that I was dealing with about two weeks later. They told me I had to contact Regions bank, when I called Regions bank I was told to contact the merchant. I also looked on my on line banking website (and phone) for the refund. There was no recording or visual proof of it on either one. I thought this odd because the first day I called Regions Bank I saw this on my account transactions page. I called the merchant and they said that the money was refunded on Jan 5, 2012. I have not seen the money reflected back into my account. I called a Regions representative and was told I would have to sign an affidavit to get my problem solved. Is this necessary? I keep up with my account everyday.
     
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TNCHICKADEE on 2012-06-09:
It sounds like the company you ordered from was using a risk-reducing tool (or trying to) by attempting to link, I.e. your billing zip code associated with your card to the zip code you provided. However, the code in their payment processing software appears to be missing some vital parts b/c it either:

1. didn't verify / compare the 2 addresses and gave you the wrong response...and a perfect storm occurred where the shipping dept wasn't told to send your purchase to you.

2. did verify it, saw that it was wrong, but their programmer did not set up an action code to essentially say "if 2 addresses do not match (done), notify customer that transaction is cancelled (done) and remove from the batch (not done, but doing so would have prevented the payment from processing) and product order list (done)".
Too bad all of their "mistakes" are in their favor.

They got about half of it right, LOL. Some people should not be processing payments!

I would keep the affidavit that you signed and keep in mind that you can "reverse" a credit card transaction AKA CHARGEBACK the transaction. There is a time limit on this. Merchants despise dealing with these and I would take the bet that they would call you pretty quick if you called your credit card issuer and charged the transaction back due to failure to receive goods or services.

hope that helps!
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Enough is Enough ~Stop Charging the Poor to use their own money!
Posted by on
MOBILE, ALABAMA -- Enough is enough. I live on a really tight budget. It's bad enough that I was laid off due to the economy but now, I wish I could give 1/2 a star. My adoration for Regions bank has gone from satisfaction to extreme hate. Everyday there seems to be a problem. For example, a company put through a check 4 times for the same amount. They went back and listened to our phone conversation and admitted that they were in the wrong. Instead of Regions going with the facts, they charged me their returned check fee...4 times!!!!!!

Now, I just looked at my account, online. I had 6.38 in there. Not anymore!! Why?! Because they charged me 4.00 for the debit card fee + 10.00 monthly fee!!!!! ARE YOU SERIOUS!!! That little bit of money was to used to buy milk for my family!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Now we have nothing. Thanks a lot!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I guess you don't care if kids go hungry tonight right?!?!?!?!
     
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bob93 on 2011-10-14:
Switch to a credit union.
trmn8r on 2011-10-14:
I believe it is standard practice to attempt to process checks multiple times if they don't clear. That is why it is pretty important to know what happens when there is an overdraft (my bank sends a notice in the US mail), and/or monitor your checking account regularly online.
Thus, in fact you can experience multiple overdrafts for the same check. Sounds outrageous, but it isn't unique.

The fees that you mention should be disclosed to to you. The last time I got a notice of new fees, I took action to avoid them.
Skye on 2011-10-14:
That's standard practice to keep putting a check through until it clears, and you in turn, rack up those fee's.

Never write a check, until you are absolutely sure you have the funds to cover it, to avoid a headache like this.

Yes, times are hard for many, but it isn't the banks fault when checks are written for more money then what's in your account. It's not personal, it's business.

What does your documentation say about fee's? It's so important to always know exactly what happens with your money.
At Your Service on 2011-10-15:
I agree for the most part with the above posts. Ultimately, if you're not happy with their charges and service, change to another financial institution.
winnerlines66 on 2011-11-08:
Not surprised. My year of hardship would result in $550 in fees by Regions Bank. Here I am collecting $265/week unemployment, asking them to work with me and they would not. It was when I checked my Quicken program and sorted by Name did I determine Regions nailed me for $550 or back in 2010; 2 weeks salary.
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Making the poor pay for the rich
Posted by on
I've been using Regions Greenchecking for quite a few years now. They charged me 5.00 a month because my SS deposit is only 475.00. This is ALL I get to live on so I have to really be frugal to the max. NOW I was just informed by mail and email that they will be charging me 10.00 a month plus 4.00 a month to use my Debit card!!! $14.00 might not seem like a lot of money to someone who makes a decent living, but to me it is a crime!

I guess I can skip eating one more day a week. This is no joke.
     
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spiderman2 on 2011-09-24:
Time to find a new bank.
Anonymous on 2011-09-24:
Try a Credit Union instead
kinthenorthwest on 2011-09-24:
There are too many banks out there that have no surcharges regardless of your balance.
I think its time you shop around for a new bank.
I don't know about your area but some of the smaller banks in my area are now offering rewards to change to them.
trmn8r on 2011-09-24:
Banks are finding new ways to make money, BECAUSE rules are being changed that affect their old ways of doing it. The bottom line for THEM is they have to make money, which is true for any business.

What YOU can do is switch banks, and do it ASAP. I think you can still find a bank that will give you free checking. I would suggest PNC, if it is in your area. I use them and they are so good I can't believe it. They cover overdrafts for free and automatically take from another account if needed. No monthly fee, no minimum electronic transfer for free checking.

$14 a month is ridiculous. I hope you change quickly - Regions won't be reducing their fees anytime soon.
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Beware! Regions Makes Mistake and Refuses to Write Letter to Help Customer!
Posted by on
Regions failed to update my address after 4 different attempts. As a result, we did not receive their statement even though we forwarded the address. After the 5th attempt they finally updated it. The loan had balooned and we were told not to make any more payments until the re-financing took place, so we followed their instructions. Although we were told not to make any payments, they still submitted a late payment report to the credit agencies. Now that we are trying to get a different mortgage loan with another bank, they are requesting that Regions write a letter stating their mistake. After never submitting a late payment on two different loans, Regions is refusing to help us and will not send a letter. They wrote a very vague letter but will not describe the details showing their mistake, which is what the other lender wants. I feel Regions let us down! We have credit over 720 and this late payment that we were told not to make is affecting our credit. Also, Regions has NOT return 100% of the phone calls and the left hand never knows what the right hand is doing. They kept switching us back and forth between departments. They need better training.... and this is dealing with several branches in NC and AL. Shame on Regions for NOT backing us up!!
     
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Venice09 on 2011-04-14:
I am very leery when people are told not to make a payment. It's not just Regions. All the banks are poorly trained and are making many mistakes. Based on your credit history, the new lender should take everything into consideration and possibly not hold this against you.
madconsumer on 2011-04-15:
it will be difficult, if not impossible to get them to write you the letter.

do you have any documents stating not pay any on the mortgage until the re-fi happened?
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Bad info
Posted by on
BRADENTON, LAKE MARY, FLORIDA -- Regions Bank needs to train their employees to give correct information. You get info that turns out to be wrong and then they suck money out of your account because you were not complying with their rules. Employees can't get an address correct or even get you a safe deposit box. Spent 3 days trying to get info on a problem. They make you feel like you are lying and they are right. I guess they only want huge accounts and to heck with the ordinary person. Put your money and savings with a bank that cares about their clients.
     
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msnanny on 2011-03-29:
It would help to know what bad info they gave you that allowed them to suck money from your account. I "suspect" that there is more to this story.
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Regions Bank cannot replace compromised debit cards efficiently
Posted by on
BIRMINGHAM, ALABAMA -- Regions Bank has lost the ability to replace compromised debit cards in an efficient and effective manner.

I received 5 calls on my answering machine from "1-800-737-4667 UNKNOWN NAME" instructing me to provide a 1-800 number and an appropriate message for my client. What the???? I did some internet research and found the number was for Regions bank.

In an email to Regions Bank I was told that Heartland Payment Systems had compromised some debit cards. They were calling me because I had not activated the replacement card. I had not received any replacement card.

I went to my local branch to look into this further. I was told by the manager that there was no replacement card issued on my account. I asked that the 1-800 calls be stopped. They did not stop.

I then called their main office and was told that there was, in fact, another card issued. I told the CSR that I never received the card. She said she would send another. The replacement was received. The information included with the card stated the PIN was the same as the old card. It was activated. However, when I attempted to use it it was declined for a wrong PIN. Regions had assigned a new PIN without telling me what it was. When I called to correct that problem I am told they cannot tell me what the new PIN is.

That was the last straw. I have a debit card that has been compromised, a card that is lost in the mail, a card that is active and that only Regions knows the PIN.

No more putting up with their corporate ineptness. I cashed out my CD's (matured) and my checking account. Good bye Regions Bank.
     
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Anonymous on 2010-03-17:
"corporate ineptness" is putting it mildly. I'd can them, too.
DebtorBasher on 2010-03-17:
No bank will give you any PIN information over the phone. They will only mail that info to you and for good reasons too.
Are you saying that the PIN was INCLUDED with your replacement card, or it just stated it's the same as the old number? They should NEVER include the PIN WITH the same mailing as the card. Any company I've ever dealt with credit card/Bank Debit Cards, they always sent the PIN info in a separate mailing about a week later.

Good info Chuckie...
PepperElf on 2010-03-17:
some banks will mail the pin separately
while others let you call them up and change it over the phone

however this bank does seem mismanaged
and I can understand wanting to get away from them if this is how they handle compromised accounts
Slimjim on 2010-03-30:
Banks are evil. I've heard credit unions are the way to go.
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Meet the Flintstones
Posted by on
LONGWOOD, FLORIDA -- Hi all - glad to have the opportunity to vent. I started calling Regions "The Flintstones Bank" a while ago, when I started realizing how antiquated operations are, and how unsophisticated and unprofessional many of the staff are. The "little" things that grated on my nerves were issues such as telling me, after not returning many calls when they said they would, that *I* would have to call Birmingham (headquarters I believe) to get information to resolve my problems. "Oh, you'll have to call wire transfer and find out," or "You'll have to call REgionsNet to find out" -- how about my bank officer gathering the information FOR ME? Why do I have to call around? Plus, if they do it, they'll learn about the various procedures and policies the bank has in place.

But that's not my problem now. Here's what happened:

We were overdue on an equity payment. As I dialed Regions to make the payment, I looked at RegionsNet, the online service, and saw that the account I would normally pull from was overdrawn by 14 dollars. When I got the representative on the phone I told her I would transfer money into that account immediately. I transferred $500 while I was on the phone. She said she "saw" it come in and would pay my equity payment with that money. I took her name, confirmed, and hung up.

A few minutes later I decided to transfer money into that account in order to have some more "cushion". I wanted to transfer another $500, but I purposely transferred $490 because I knew from previous experience that Regions will DELETE what they think are erroneous duplicates.

Later that afternoon I went back on REgionsNet to check the activity. Nothing had changed! I called RegionsNet and spoke to someone -- again taking a name -- who said that everything I had done that morning had posted fine and just hadn't shown up. OK.

The weekend came and went and then the following week we received a letter from Regions. They took the equity payment from an entirely different account (my daughter's custodial account!) and also took a $200 penalty with it!!! I went back on REgionsNet and to my dismay I saw that they had also charged my account $93 in overdraft fees!!!!

The next day was Thanksgiving, so on Friday we spoke to the only person in the bank, the bank manager. She said she was alone and could not get to this until Monday, and would call me back then. She did not.

Late Tuesday I had to call her, and she said, "sorry I was out yesterday." No, "I'm sorry" or "I should have had someone call you." OK, fineeee. Then she says, "Well there is nothing I can do. Since this went through RegionsNet you will have to call them."

So I wasted ALL THIS TIME with a bank manager who could not help me. I waited for her call and then was told she could do nothing. AND she wanted ME to make the call to resolve. Lovely.

I called customer service, spent a long time on the line (38 minutes), and then they spoke to this bank manager while I held. Then they came back on and told me I should call HER BACK so she could help me resolve the situation!!!

I called the bank manager back. She said to me: "Mrs. Jones, I will remove the 93 dollar charge, but this is the last time I will do anything like this for you." (!!)

I said, "OK and what about the extra $200 penalty the bank took?" I asked.

She said, "What $200?"

I asked, "Did the customer service person brief you on this whole situation?" (Even though I had briefed this bank manager myself the week before)

She says "yes."

"I said, well it's right there. An extra $200 was taken from my daughter's account!"

She said "I don't know what you are talking about!"

So I said, "Do you have the account information in front of you?"

she said, "No"

I said, "Can you pull up the information?"

Well, she freaked out at me, and I said, "You are the bank manager! Why can't you help me with this whole thing? And why can't you get all the information in front of you so we can talk about this whole thing intelligently?!

She then told me she was through taking my "abuse". I asked her to please not interrupt me and I would not raise my voice. she hung up on me!!!!

I called back -- this was yesterday morning, Monday -- and she said she would have her supervisor call me back yesterday.

I called today and she was at lunch. I left a message saying that I still had not heard from her supervisor. It is now 9 pm and I still have not heard a peep from anyone.

     
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bill on 2006-12-05:
File a complaint with the Florida Department of Financial Services. Once you get the situation resolved, you should switch banks.
Anonymous on 2006-12-06:
Normally I'm very empathic, but no matter how I try I can never even imagine how these inhumourable people must be or feel.
lepearso on 2006-12-07:
I worked for Regions years ago when it was still a small company. We took real pride in the fact that we could handle all issues for all customers in just one phone call. That began to change when they started merging with other companies. I left right before the Union Planters merger. I was told by my former colleagues that everything was in disarray. Only about five of my former colleagues are still with Regions today, and all of them have told me that they hate it now. The branch employees have no influence over anything anymore, and the company gives them marching orders to take all they can from customers in fees and other charges and to sell them all kinds of products and services so they will have a difficult time leaving and taking their business elsewhere! What a terrible way to treat people!
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Suggestions for improvement of the bank's Checking Services
Posted by on
LITHIA, FLORIDA -- This is a letter I recently sent to Regions/Amsouth Bank. The sad thing is that their policies and procedures are standard for the industry. Perhaps if enough people contact the right organizations, things will change:

To Regions Bank

"Earlier this week, at the age of 52, I experienced for the very first time in my life, the humiliating experience of having three checks on my account returned to the payees for insufficient funds.

First of all, I am guilty. As such, I do not want a letter of explanation regarding your policies and why you returned my checks. I assure you that, having nearly 30 years of banking experience myself, I fully understand your policies and procedures. I also understand why the checks were returned according to those policies and procedures. According to your current policies and computer procedures, you had every legal right to do so, and I was in the wrong for trying to be sure my bills were paid when they were due. Unfortunately, I didn’t count on Paytrust, my online provider, delivering the checks three days before their published estimated delivery date. But that’s my fault, not yours.

The true purpose of this letter is to suggest changes in your computerized check return procedures which would be of benefit to your customers and probably more profitable to your stockholders in terms of lowered costs and greater customer retention, if not actual satisfaction.

1. In my recent experience, three checks were returned to payees for insufficient funds. This is because the four checks presented for payment on 11/28/06 were listed by the bank in the order of highest amount to lowest amount. Whether this was by design, or by coincidence, the order resulted in three checks being returned unpaid. If they had been listed in order of lowest to highest, a process requiring a simple sort function in your computer system available since computers first appeared, only two checks would have been returned unpaid. The result of this would have been:
a. An NSF fee to me of $72.00 instead of 108.00.
b. The need for me to only have to deal with two unpaid checks rather than three.
c. Savings to the bank in terms of the costs of returning an additional check.
d. Savings to the bank in terms of the reduced time and effort spent by the local branch staff assisting an irate customer to correct two NSF problems instead of three.
e. The bank would have extended payment on two checks totaling $265.00 instead of the one check for $321.00, which they paid instead. This would have resulted in $56.00 less expended by the bank.

2. While the checks were presented, I believe at midnight on 11/28/2006, my husband’s paycheck hit the account AND WAS AVAILABLE for use at 12:01 AM on the morning of 11/29/06. Yes the payment was late, BUT on the date the checks were returned, the funds WERE in the account and available. Those funds could have been used to pay the overdrawn checks. A simple computer program to check the available funds before final release of the NSF checks on 11/29/06 could have prevented return of the checks. The result of this would have been:
a. Overdraft fees charged. This would still result in the $72.00 - $108.00 income to the bank.
b. Savings to the bank for the costs involved in returning the NSF checks when it wasn’t necessary.
c. Significantly reduced time and effort spent by the local branch staff assisting an irate customer to correct NSF checks that didn’t have to happen. Trust me, a customer is much more likely to accept the overdraft fees, without significant complaint, if the checks were not returned.

Finally, and perhaps most important, in this day and age of mega-banks, with total computerization and dehumanization of the entire process, the above changes could be viewed as returning a bit of that humanity to a very humiliating struggle for consumers to have the right to some control over their own finances. Since local branch managers, like [Name Removed] at AmSouth Bank-FishHawk Branch, no longer have any control or leeway to assist customers in this manner, perhaps the humanity could be installed into the computer.

Thank you for your time in reviewing this letter. Again, I do not expect a reply. However, I would appreciate your careful consideration of the above suggestions and your filing of this letter with your Community Reinvestment Act files for access by other consumers at their request.

Happy Holidays,"
     
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Timboss on 2006-12-02:
Of course the argument by the banks - they assume the larger check amouonts are ones that must be paid if possible - mortgage, car payment, etc. The smaller amount checks are not as importatnt. That is their logic, right or wrong. BUT they should give the customer an option to pay either the highest amount or lowest amount first, as you said, it is all computerized.
w0bud on 2006-12-03:
And lets face it. Doing it the way they did, made more money in fees for the bank. The key is to keep the stockholders happy, not the customers.
w0bud on 2006-12-03:
For any of you following this thread, here's a letter I received from Paytrust, which also explains another dehumanizing factor regarding our checking accounts:

In a message dated 12/2/2006 2:56:24 PM Eastern Standard Time, support@paytrust.com writes:

Dear [NAMES REMOVED],

Due to the Check 21 legislation and Federal Reserve Board Rules,
financial institutions are now allowed to clear a check payment via the
electronically transmitted image of the check; a physical check is no
longer required to be received for funds to be drawn. This means that
even though a check we send may have a suggested arrival date, your
payee's financial institution is now able to cash the check early, based
on the date they receive the check image. Please be sure to have the
funds in your account for the date the payment is sent.

If you need further assistance, please contact us at
support@paytrust.com for your bill payment needs. We are here to assist
- 24 hours a day, 7 days a week.

Thank you for the opportunity to assist you.

Regards,

Richard K.
Paytrust Support
12/2/06
Ponie on 2006-12-03:
'total computerization and dehumanization of the entire process...'? Here's how you can put the 'human' element back in. Be certain all money you earn/receive is in hard cold cash. When paying your bills, purchase money orders since many establishments will not accept cash. Drive to each of the offices of your creditors and present the MO. You can't get much more 'human' than that, can you? Because many banks differed in their way of accepting/paying out funds, the Federal Reserve stepped in with Check 21 to make it a universal method. We've known about it for a long, long time. Asking a bank to change their method is like asking a multi-national corporation to change the number of members on their Board of Directors from 47 to 49. It's not going to happen! I did a bit of online banking this morning to pay some bills. On the last two screens prior to sending my information, there was the admonishment that funds may be withdrawn up to two days prior to the due date so I should be certain to have ample funds in my account to cover these amounts. I guess some people just aren't cut out to deal with the 'conveniences' of modern technology. The days of kiting checks are long over--unless you want to reintroduce the 'human' element by dealing in all cash.
w0bud on 2006-12-03:
The suggestions I made had nothing to do with when the checks were presented. In fact the day the checks were returned, my bank computer screen told me the funds WERE available and that the checks HAD been covered by the funds that WERE available. I know I am tilting at windmills, but if someone doesn't speak up, we will all become as cynical as the process seems to have made you. Again, I understand the the bottom line for the banks is to make money for their stockholders, but the hypocritical advertising that their main purpose is to service their customers needs to be addressed for what it is.
w0bud on 2006-12-03:
And one more thing, Ponie, who is your bank? That disclaimer is not on the Regions/Amsouth site. Perhaps I should switch.
w0bud on 2006-12-03:
For those of you who aren't familiar with the term of "kiting" used early, it refers to an intentionally illegal act for the purpose of bilking banks out of money by depending upon the float. A person writes a check on one bank, takes it to another bank to deposit it, then immediately writes a check from that bank to another bank(institution), etc. with the express purpose of bilking the people out of the money. That's why in this day and age banks rarely give you immediate credit on checking deposits, especially large ones. That is reasonable.

If you read my posting, I fully admitted and unintentional error on my part, and I was wrong. I did not suggest that fees should be returned to me or that I should be held totally blameless. I merely suggested that there are ways for the bank to minimize the penalty to its customers without shortchanging (and perhaps even reducing the cost to) it's stockholders.

Computers were created to serve man, not to control him. They should not be used as an excuse to do away with the human touch. Especially in an age when dealing only in cash is not only ludicrous (the word, not the rapper), but impossible.

Here's the kiting definition:

a. a check drawn against uncollected or insufficient funds, as for redepositing, with the intention of creating a false balance in the account by taking advantage of the time lapse required for collection.
b. a check whose amount has been raised by forgery before cashing.

5. a person who preys on others; sharper.
tnchuck100 on 2006-12-04:
I, personally, use Regions Bank. So far they have treated me well. BUT, you must watch everything VERY carefully. My last statement came with an insert pointing out the fact that they will process your transactions IN ANY ORDER they wish. You can bet they will do this in the order that will maximize their fees. Your best chance is to get to know your branch manager personally. He/she DOES have the power to help. This will still work at the smaller branches. Today banks only see customers as a CASH COW. They could not care less about treating you fairly. When the doctors, lawyers, and bank CEO's finally have ALL the money we need someone to hold up the sign that says: "GAME OVER".
w0bud on 2006-12-04:
I thought I did know her. My SMALL branch manager told me she had absolutely no control whatsover over the process. It was all computerized and even if she wanted to, she could not change it unless I submitted a complaint to have unauthorized debits returned - again at my cost. Right now, unless I change banks, I have no interest in getting to know this woman any better.
tnchuck100 on 2006-12-04:
She probably can't change the "process". But she can make adjustments, credits, etc. Sounds like it is more a matter that she "won't" help, not "can't". It may well be time to move on. Today it is a matter of trying to find the lesser of all the evils out there. Good luck.
*Brenda* on 2006-12-04:
I like this letter because the OP is actually admitting fault! You also present your suggestions in a polite thought out manner which is very different from a lot of other letters you see about overdrafts!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Southwest Little Rock Branch Scamming Elderly Customers
Posted by on
Rating: 1/51
LITTLE ROCK, ARKANSAS -- My elderly mother has been scammed by several staff members at the Southwest Little Rock Regions bank. This has resulted in my Mother paying more fees than she would have to pay and she is on a low fixed income. This is outrageous and criminal. My Regions branch in Birmingham, AL is great. I am sure that there are good and bad branches and a bad branch to avoid is in SOUTHWEST LITTLE ROCK, ARK
     
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Fraud
Posted by on
STOCKBRIDGE, GEORGIA -- I simply ordered a prepaid debit card. I found a local Regions Bank with an ATM for deposit. I arrived and found the ATM would not accept deposits so I went inside to make my deposit knowing I would be charged $2. After nearly 1/2 hour I was told they would not accept my deposit. I threw my new card in the trash! DONE!
     
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tnchuck100 on 2012-01-27:
This would have probably been a very helpful review if some details were provided.

What was the reason they gave for not accepting the deposit? Had you placed money on the card before? Where?

Did you have an account at Regions? Did you close your account (if there was one) or just throw the card in the trash for a dumpster diver to retrieve?

Details, need details.
Dukemom on 2012-01-27:
Where's the fraud?
too lazy to log in on 2012-01-27:
indeed where's the fraud?

was it because you had to wait for a teller?
was it because the ATM was down?

I mean... sometimes there's lines. Banks have more than one customer. and sometimes machines break. especially since more than one customer uses them.

and as stated above you didn't say why they wouldn't accept the deposit.



so I don't see where there's any fraud
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