Regis Salon

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Regis Ruined My Hair
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Regis -  Botched Choppy Haircut - Side view
Regis - Botched Choppy Haircut - Back view
I went to Regis Hair Salon for a one inch trim of my long layered hair. I left with a chopped up mullet, that resembled something a 5 year old might have done to themselves.

I sat in the chair and said to the stylist “ I am very picky about my hair. I delay cutting it for over a year for fear of having a bad cut because it takes me so much time and effort to grow my hair long. I am tired of stylists not listening carefully to what I am asking for, so please let me explain what I want.”

She said “OK, I’m all yours. I’m listening”.

I said, “ As you can see I have long layers with face framing layers in the front. I want to keep this style, this shape, but my layers are just over grown and damaged. I do not want to lose any more than an inch of length. I want you to leave my layers the same, just take them up a bit to return the shape and movement of my cut. And I want my front layers around my face to frame my face again instead of just hanging there because it’s too long. I do not want my shortest top layer any shorter than my cheekbones. Does that make sense?”

Her: “yes” she repeated what I said to her and added “you want your shape and movement back right?”

Me: “yes” I also added, “my hair is curly and it responds best to a razor cut. This is how I previously had it cut and I was happy with the results, so please use a razor. I do not like a blunt scissor cut because it causes too heavy lines, looks choppy and not enough blending.”

She argued and said she didn’t want to razor cut it, assured me the cut would not look that way, and that she would blend it with scissors and she said word for word, “I promise you will leave here with a good haircut. If you are not happy, you do not pay.”

I said fine. So she started to cut and right away I noticed she was taking thick chunks of my hair and just chopping.

So I stopped her and told her that is not what I wanted, that I wanted it blended and soft, and that I wanted to keep my fullness and body, and that she was cutting it all off.

So I could see her getting visibly frustrated (and of course I was not hiding that I was not happy). So she turns me around in the chair so I couldn’t see what she was doing.

She finished cutting and she used a hot straightener and serum on my hair. When she was done, she turned me around and asked what I thought. I was shocked that literally half my hair was GONE, and that I had a MULLET! So I said NO, I am not happy.

This is not what I asked for! So she picks up a chunk of my already chopped hair and goes to cut MORE, and I just said, “NO! I’m done. Enough!” I got out of the chair and walked out.

My husband was there the whole time and he heard/saw this whole thing.

My confidence and appearance of necessary for my work and my earnings and ability to be hired are affected by this.

I have gone to other salons and each of them have been shocked at the negligence of this stylist, and at the obvious poor quality of work.

I need my hair back and I do not have 12 months to grow it back. This incident has cost the stylist the loss of the price of one cut, and an hour and a half of her time. It has cost me significant emotional stress, nine months to a year to grow my hair back, and it has affected my work.

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Anonymous on 12/07/2008:
I looked at the pictures. I see you had before pictures. I am thinking you were worried, even more than you expressed, about Regis messing up your hair that you took before pictures. One question: why would you let a mall salon and someone you'd never laid eyes on mess with your hair. Before changing stylists, I talk to my friends whose hair I like, get recommendations, and if that stylist tells me she doesn't want to do something (razor VS scissors), then she doesn't cut my hair or we talk about it before she does. This stylist should have slowed way down and did your hair little by little, checking with you first before making a cut. As is, the back doesn't look bad at all. The sides are pretty short and choppy looking. I would be upset. The good news is, it will grow back quicker than you know. In the meantime, talk to your co-workers, get names of great stylists and see if you can get one to even up the "bad" places in your hair. I bet a very good one can blend the choppy stuff a bit better or show you how to style your hair so that you will be happier with it.
madconsumer on 12/07/2008:
I truly saw nothing to get all this worked up over. your before pictures you hair is curly, so I suspect if you curled you hair again, you would notice no difference.
Anonymous on 12/07/2008:
I didn't take the "before" pics for this purpose. I happened to have them on my computer anyway. And I moved from a small town, where I had not had my hair cut in over a year, and moved to a big city, where I mistakenly assumed that this person could take simple directions and do a simple trim as I asked her to. It's not as if I was asking for something drastically different. It was her incompetence that is to blame, not the fact that I decided to get my hair trimmed. You sound as if this is my fault for choosing Regis. I had no prior experience with this salon and I wanted to be fair and give this woman the benefit of the doubt. I asked for a trim. Not a mullet. What I asked for, was simple and most any stylist should have been able to do the simple task of taking an inch off my layers. As far as talking to friends, we are new to this city and don't know anyone.
Nohandle on 12/07/2008:
You moved to a new area and used a new stylist. If it had been a year since your last cut could perhaps the stylist had been trying to shape it up a bit more than you anticipated? I wasn't there but did you have some broken ends or damaged areas that were removed and that caused a shorter than planned on cut? The last time I had mine trimmed I looked like Alfalfa on the Little Rascals with that sprig standing up in the back. I wasn't too pleased either, but my hair grows quickly. I looked at the link you provided and didn't see a problem with your hair, but it's yours and not mine. Agreed, if you simply asked for a trim and told the stylist how much you wanted cut that should have been the end of it.
Anonymous on 12/07/2008:
'ability to be hired are affected by this'

All I can say is WOW, what do you do for a living?

Ben There on 12/07/2008:
From the looks of the pictures, you did get a poor haircut. Luckily, the DFW area has lots of salons that can probably fix it... Some of them are not cheap, but if your job depends on your hair, then you probably will not mind spending the money.
DebtorBasher on 12/07/2008:
I fully understand why Jeana is upset. It upset me to even look at those photos and unless you have long hair, you just wouldn't understand. I don't blame Jeana for walking out, it's hard to get a stylist to do your hair the way you want it. My hair is all the way down my back, just above my butt and when I go to have anything done, the first thing they want to do is give me a shorter cut. I've been told this is because a short hair cut is "easier" to style. I have not been to a stylist for about three years because I can not find one that will do as I want. I don't ask for the impossible. But, if they can't do what I want
then I expect them to tell me up front and give me the choice of taking their advice or leave. One time when I went with my hair all the way down my back, I wanted a trim...and told them no more than two inches and some bangs to frame my problem they say...when they were finished my hair was ABOVE my shoulders...YEAH, I was mad I told them I wasn't happy with it, but I did pay but I didn't give any tip and I told them I would not be a returning customer. So, don't even say, "Oh, it's only hair and it will grow back"...Nope, don't even go there with me...that's what everyone says.

A girl's long hair is what the Angels pull us up to Heaven, I need mine as long as possible! :)

BTW...the "Before" photos looked much better than the "after" photos.
DebtorBasher on 12/07/2008:
You can post a rating on the Beauty Salon at:
Anonymous on 12/07/2008:
jean--I have moved around to different regions of the US and also to other countries. Just for future reference, I have had good luck with Aveda salons, even in Hong Kong. They're expensive, but worth it to me. I have also just asked someone where they get there hair cut when I see something I like. Most people are flattered and don't mind giving you a name and phone number. And, bring pictures when you can. That always helps a stylist that's new to you figure out exactly what you want and if your hair will respond well to the cut. Good luck in the future.
DebtorBasher on 12/07/2008:
I found that taking pictures don't help least not for The Basher. I took a photo in, and was told, "Oh, you need one of those Hollywood Specialist if you want your hair to look like THAT"...All it was, was a layered look! Another time, I went through their books they had and I wanted long loose curls...showed them the photo...what they gave me was a tight spiral curl perm! Can anyone say, "Little Orphan Annie"??? I told them that was not what I wanted, and showed them the photo again...and I was told, "Well, in about four weeks the curls will loosen up and look like that"...NEWS FLASH...Two days later it was completely straight and frizzed out! It took TWO YEARS for the friz to go away!
Anonymous on 12/07/2008:
Well, DB, sounds like you've had some bad luck. My sylist here where I live is great and always likes pictures. In fact, all the salons I've been to appreciate them. There is always the exception though. I had to rein the people in HK in. They always wanted to use their "creative" abilities and I would have to put my foot down. Once I made myself clear though, they did what I wanted. That was the one time I didn't have a pic. As far as perms go, I think hair can react differently to the process. When perms were in, back in the 80's, every time I had one, my hair was a little different--done by the same stylist and same process. Maybe it's our hormones, lol. And, the frizz never goes away until you trim it all away.
DebtorBasher on 12/07/2008:
Well....I was just a baby in the 80's...LOL.
There was a place in Lakwood, Ohio called Moxie and they did hair styles for a lot of the Rock-N-Roll stars that came into town and they were great! It's quite a drive for me to go there from where I live now, but I'm thinking it may be worth it. The guy that did my hair did everything perfectly. It was the first time I ever had my long one layer hair cut into layers and he knew by looking at it that it's never been permed. The guy fell in love with my hair and said, "Rod Stewart would KILL to have hair like yours"...When he cut the first piece off, it was really long and he asked me, "Do you care if I take this piece home and show my boyfriend"...I told him to go ahead...heck I wasn't taking it home with me. So, he tied a little rubber band around it like a pony tail and hung it up on his mirror to take home with him. After I got home, I got to wonder what they were doing with my poor little DID kind of look like a whip when he put the rubber band on it. LOL.
Anonymous on 12/07/2008:
You read my comment as a criticism...It wasn't. I was suggesting a little more research on your part to save you heartache in the future. I didn't know you were new to the city, so my advice was well intended. I also said she should have done it slowly and taking your directions. I would never just walk into a salon and let someone I just met whack at my hair.
Anonymous on 12/07/2008:
I looked at the pictures and you're right, they butchered your hair. As others have said though, you can probably find a reputable salon in your area that can fix it without cutting too much more off the length.
When I lived in Seattle I went to Vancouver, BC to have my hair done. I'd spend over $200, but the whole process would take 2-3 hours and the cut would last months if taken care of right. Like most things, if you want really good quality that lasts, you have to be willing to spend a little more.
Anonymous on 12/07/2008:
Once you gave it him, DB, it was his to do what he liked.
Anonymous on 12/07/2008:
Funny you said that about Seattle, JC. When my daughter was in college, she used to only have her cut by this guy in Portland. When we find someone we like, we stick with them! (And I think the price was about the same.)
DebtorBasher on 12/07/2008:
Yeah, I know Diane...As long as they enjoyed it.
Anonymous on 12/07/2008:
Oh, DB, I'm sure they did--and maybe it still lives!
DebtorBasher on 12/07/2008:
Kind of pitiful to know that my hair has had more fun and experience with men than me...;)
DebtorBasher on 12/07/2008:
Those crazy guys! LOL!
Anonymous on 12/07/2008:
Well, some part of you is having fun, lol. Now, if you were just attached to it......
DebtorBasher on 12/07/2008:
moneybags on 12/07/2008:
Find a STYLIST and not a mall salon.
MoeGlo on 12/07/2008:
You my friend are a nightmare client. If you'd have talked down to me like you did this woman, I would have asked you to step out of my chair. You need to learn to cut it yourself.
Anonymous on 12/07/2008:
Well, I guess that's another spin on this one.
DebtorBasher on 12/07/2008:
A nightmare client? Why because she knew what she wanted? You sound exactly like the kind of stylist we've been talking about...the kind that ignore the customer's request and just does whatever you want.
Principissa on 12/07/2008:
A nightmare client? Did you see what they did to her hair?! She knew what she wanted and the stylist ignored her. How is that being a nightmare client?! Please enlighten me, I'm dying to know.
Anonymous on 12/07/2008:
A good hair stylist doesn't need to be "talked down to". They listen and ask questions. At least that's how it works for me (everyone I've been). If my hairdresser isn't clear, then she questions ME. She would rather error on the side of caution (not cutting enough) than take "matters" into her own hands.
Anonymous on 12/07/2008:
like the mullet look. just get some hair extensions and your good to go.
DebtorBasher on 12/07/2008:
"but it will grow back".......Grrrrrrr Alley!....*SMACK*
NeveragainAmazon on 12/07/2008:
Ah....In the big realm of life....Its just hair... at least it will grow back. It is not like your arm or leg were amputated...consider yourself lucky. Really, its not the end of the world!!! Don't think you are the first person in the world to ever receive a bad happens! Yes, even after you explain what you want!
Anonymous on 12/08/2008:
Hey jeana, you're still hot. Take a stroll through the stockyards and I bet all the cowboys heads will turn, and not one of them will notice the hair.
Principissa on 12/08/2008:
Yes it will grow back, but you aren't the one who has to walk around embarrassed because you have messed up hair.

True story, when I was in 7th grade the woman doing my hair cut it crooked. In order to straighten my hair out, I had to have a pixie cut. It looked awful. I already have a boys name so the boys haircut was an open invitation for teasing. It was awful.
jenjenn on 12/08/2008:
Wow, they did a number on your hair. Unfortunately I've been in your shoes before, and it's NOT fun. Hang in there. Have you considered extensions in the meantime?
NeveragainAmazon on 12/08/2008:
Haven't a good number of us had a bad that embarrasses I said before it grows back! Some women walk around their whole life with a bad or "outdated" style and don't even know it...that's even worse in my book.
Anonymous on 12/08/2008:
Cut your hair with a number 1 clipper like I do every week and it won't be an issue. You will save thousands of dollars too.
chris513 on 12/08/2008:
I wear a weave to avoid this problem
DebtorBasher on 12/08/2008:
Chris is a pigeon!
chris513 on 12/08/2008:
DB is a pigeon
chris513 on 12/08/2008:
Fred is a pigeon
NeveragainAmazon on 12/08/2008:
Hair extensions....go and get hair extensions until your hair grows out. Have kathy and Regis foot the bill.
DebtorBasher on 12/08/2008:
Jean....I would advise you to send those photos with your complaint to their corporate office...if nothing else, maybe they will look into hiring better trained associates.

Home Office:
Regis Corporation
7201 Metro Blvd
Minneapolis, MN 55439


corinne on 03/03/2014:
The same exact thing happened tome. The same exact haircut. But at least you have a littlemore length to you, and I have random patches of short strands throughout all my freaking hair!!!! Biggest mistake of my life. I'm a mother, and it looks like my child cut my hair. My confidence went out the window,along with my dignity, and 20 inches of hair
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Hair Cut/style
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SPOKANE, WASHINGTON -- I had my hair done in Aug 18, 2008 at Regis at 4750 North Division Spokane, WA 99207. I brought a photo of the haircut I always get. I told the stylist to trim only 1 inch. I ended up with very choppy, not blended hair that was cut off over 2 inches! It looked like when a young child attempts to cut their own hair. I returned the next day requesting another stylist to fix it and she ended up trimming my hair even more to try to remove the "shelves" and trimmed my bangs - which I had never had before - uneven where one side was 3/4 an inch longer!

I returned the next day, receiving a full refund and proceeded to Fantastic Sam's where they did fix it the best they could with what they had to work with. In the end my hair is over 3 inches shorter and I have short bangs! I had to purchase a new curling iron since my barrel was too large for my new only 3 - 7 inches of choppy layers. I have NEVER had such a horrific haircut in my 30 years of professional stylists.

As I am telling my story to other people, they have told me of their own bad experience with Regis Salons. While she was styling my hair some young man came in wanting a haircut. He specified to have my stylist but was told she did not have time for a walk-in. He insisted on her so they told him to come back at 4:15. My color, cut, style and waxing began at 2:00. She finished at 3:45. I suspect she hurried so she would have time to trim this handsome young man whom many of the stylists apparently knew.

My family will never use Regis again and I will tell my story to anyone willing to hear it. I have more faith in the abilities of a professional at Great Cuts, Fantastic Sam’s and the like than the unprofessional stylist your corporation employs.
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madconsumer on 08/28/2008:
hair grows back, but having a poor cut is not fun.
Principissa on 08/28/2008:
That's horrible! I will say that I'm glad they at least refunded your money, but seriously, it doesn't help. Having to walk around with a bad hair cut until it grows back is the worst.
Sparticus on 08/28/2008:
This is why I cut my own hair. Been doing it for close to 10 years now. I bought a hair shaver with various depth attachments for $20 back in 1999. Been using it ever since.

Sure I get some funny looks sometimes... but hey... think of all the money I am saving... =)
Principissa on 08/28/2008:
I'm just too lazy to get a hair cut. Right now it's about down to my butt, I should get a hair cut, but it costs me a fortune because it's really long and really thick, so everything I want done, costs big bucks. And I don't trust those 10.00 hair cut places. Time for me to make a friend that does hair. :)
Anonymous on 08/28/2008:
when I was a kid,my best friends Mother took us to a Regis academy to get free haircuts.I got a flat top with fenders,and got the front part dyed blue.It was the best free haircut I ever got.
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