This company practices deceptive, if not fraudulent, business tactics. They sign you up for auto renew without your knowledge, then they hike up the prices or add services that you don't need. They put you on hold forever, to discourage you from resolving complaints or making changes. They constantly try to up-sell you on unnecessary products.
I was lied to on the phone regarding the expiration of my domain. I was told it was expiring the next day, when it had a year left. They charged me twice for successive renewals, told me they would credit one back, and didn't. Now I have to file a complaint with my credit card company. This company is a nightmare. I am trying to file a complaint with ICANN. Register.com should have its license taken away by ICANN for defrauding consumers!
SUNLAND, CALIFORNIA -- We used Register.com about 10 months ago as a registrar for a couple of domain names, utilizing single year registrations. We never used the domains and thought they'd just die after the year but Register.com had different ideas. They initiated their own auto-pay system and re-signed us for another year through our PayPal account. I attempted to call three different 24-7 phone numbers to cancel their auto-pay system. I wasn't real surprised when they said their "billing department was closed." Nobody to talk with unless you want to purchase a service. I'll be doing a Better Business Bureau about Register.com report next.
Register.com refused the authorization codes to transfer my domains with a form letter, much of which didn't even apply to my situation. These are active business domains. Clearly they do this habitually. Please don't register your domain with this company, you'll be relinquishing complete control of it. In addition, they force "auto-renewal" and charge you even without your authorization. Also, they placed a large banner across my website. Not all companies do this, and not all registrars deny transfer. Keep shopping...
JACKSONVILLE, FLORIDA -- REGISTER.COM is a FRAUD SCAM company. Stay AWAY. They auto-renew websites registered with them at 10 times the cost of any other registrar without the owners' permissions... and then on their website they do not have any way to remove auto-renew. They want you to call, which of course no one picks up... thus harassing owners till owners finally give up. Register.com is a Fraud Scam company... Stay Away from Register.com under all circumstances.
STERLING HEIGHTS, MICHIGAN -- Not only are they way more expensive, but lately they have very frequent outages. They told me I am welcome to transfer my domain, but they wouldn't refund the money I paid up front for 3 years of registration. Go Daddy is very inexpensive and free email account with the domain, which I paid $269 for 3 years with Register.com. Worst service ever.
I find it very hard to believe your auto-renew feature was put in place to help us consumers. When I visit your site and login to my domain, I cannot find anywhere in my domain manager a place to shut off the auto-renew. You must have it hidden somewhere so that my domain DOES automatically bill my credit card. The only way I found to access this shut-off feature was through a custom link provided in one of the 20 emails I get from you each month. At the very least I would like a response from your company regarding this incident. Thank you for your time.