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Renters Beware! Do Not Use Remax Central Las Vegas!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- Anyone looking to rent a property in Las Vegas, please look elsewhere! I have rented a property through Janice ** at Remax Central for the past 2 years and it has been the worst experience imaginable. There is a list of property defects reported to Mrs. ** and her staff which were reported almost 2 years (others reported about a year ago) which Remax has ignored or is unwilling to fix. My garage door hasn't worked in two years. Remax sent a repair tech out who determined the whole garage unit needed to be replaced, but no repairs have been made since! I've reported other safety hazards and defects which have been ignored.

After approx. one year they sent out a representative, I believe her name was Heather (judging by the other negative comments, it was most likely Heather **), to inspect the property at which time the same issues were address and new ones were reported. The housing for the sliding shower doors (which looks to be held together by some cheap rubber cement) fell apart. Closet shelving in the master bedroom fell apart after hanging 15-20 lbs of clothing. They removed a tree in the front yard because it was lifting the sidewalk concrete slabs, causing a trip hazard - tree removed, sidewalk never fixed.

Within a few weeks following the inspection, I received an email from Remax asking when they can inspect the property. Are you kidding me? Needless to say, no repairs were made. They switched HOA companies and Remax was supposed to send a current copy of my lease to them so I would be able to obtain a key. When I went to pick up the keys, no copy was sent. The HOA representative called Janice ** who kept talking in circles, but wasn't able or was unwilling to provide a copy of my current lease. I'm assuming she was unable to find it at the time because she emailed me a new renewal to re-sign.

WHAT A JOKE! Thankfully after about an hour of getting the runaround, the HOA representative got disgusted and just gave me the keys. To Mrs. ** credit, she was able to locate the lease renewal several months later (good job...). Absolutely horrible business practices. Don't say you haven't been warned!!!

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Below Average Experience
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

REDLANDS, CALIFORNIA -- I signed up on June 6th, 2016 with great reservations because of all the bad reviews. Against my better judgment I gave it a try and was very disappointed. The sales department was very nice and helpful but the all the multiple leads I was sent were all junk. Nobody could qualify or did not know why I was calling. It is a complete waste of money. I called every lead right away and still did not have any success with this company's leads. They did allow me to cancel but still took my second month dues because I did not email two days before my billing cycle. Do not waste your money.

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Horrible Experience Renting From Remax
By -

SAN ANTONIO, TEXAS -- As a result of a job transfer from California to Texas, my 3 year old son and I had been living in a hotel for 17 days and searching for a home, when finally, I found a beautiful home in a great neighborhood that I wanted to rent; ** Tiger Paw, 78251.

The company Home Locators showed me the home, and gave me the name of the realtor to contact. I promptly filled out all the applications, paid the fee, and told the realtor ** that my son and I needed a home as soon as possible, and if she could expedite the process I would be very grateful. She passed off my application to a verification company. Everyday that went buy I would call ** to check on the status. Everyday she said it was waiting on landlord references. Then I would call my previous landlord to tell her to be available when they called. They NEVER called.

6 days went by (2 of them weekends) and my previous landlord never received a call or voice mail (according to ** they don't leave voice mails). On the morning of the 5th day, I called ** who said she would take care of it herself and bypass the verification company (which would have been helpful 5 days prior). She told me she was showing homes and would make the call around 3. She also asked that I hook up the water so when the application was approved, the cleaners would have water for cleaning (not my responsibility to pay for water before I live in the home).

I once again called my previous landlord to tell her to wait by the phone. By 6:15 that evening, the landlord still had not been called, so I contacted ** who was at home and she said she would go into the office that night and try and contact the landlord (kind of late for a phone call). The next morning, day 6, I decided to call management and tell them the situation. I made sure to keep it as impersonal as possible and only express my urgent need to get my son and I out of a hotel. I made sure to say several times that ** was always very cordial, but the process was slow.

After this phone call, ** became enraged. She told me the receptionist (who is also very rude and lackadaisical) passed the phone off to an employees girl friend and had her pose as the manager. ** yelled at me in an extremely disrespectful manner for over 5 minutes. I listened and did not engage in arguing back because I was desperate for a house. I assured her, I said she was cordial (clearly a p. c. move and not the truth), and didn't want to argue. Miraculously though, she finally had successfully contacted my prior landlord and had approved my application.

She then stated that she recommended I do business somewhere else if I didn't like the timeline. She forewarned me that if I wanted something to be repaired, I would be subject to a long wait. She also made it clear that the time she took to get me into the home would be based on her schedule and she would prioritize in whatever way she chose, and the soonest I could sign the lease would have been that Friday, day 8. Then I would be without power until at least Monday.

Never have I ever experienced renting a home to take longer than a day or two. I am active duty military, have a security clearance, have great credit, no negative landlord tenant history. My application should have been approved right away. I decided to let go of the beautiful home on Tiger Paw that I wanted so bad, and shop around, because I was really upset with the way ** disrespected me, and didn't really appreciate being yelled at and belittled.

Luckily, I found a home from a great Realtor/property manager Jason Bridgeman of Bridgeman Properties and Keller Real Estate. The day I looked at the home, he got me in. He also left the water and electricity on until I was able to transfer them over. This saved me 5 days at the hotel. I am very happy with the home I am living in! I feel sorry for the home owner of ** Tiger Paw. I wonder if he knows what he is paying ** for. The home has been for rent for over 120 days. She may be a good business woman when it comes to selling a home, because clearly she is in it all for the money and not for the customer.

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Sheisty Practices
By -

POCONO PINES, PENNSYLVANIA -- Some friends and I rented home from Remax of the Poconos at Timber Trails/Lake Naomi, and they were a little unethical when it came to the deposit return. They gave us an instruction packet with the incorrect checkout time (NOON), which resulted in their cleaning service coming before we were gone. Because of this, they deducted a cleaning penalty from our deposit. The reason I was given was because our contract said 10 am. While this may be true, the fact remains that they gave us the wrong information, and none of us thought to cross-reference the contract during our stay, because we were told that their info packet would have everything we needed.

We did contact Remax/Poconos, but it let only to unprofessional/very not nice replies - the highlights of which included non-responses at first, then them admitting that they messed up but said that they're shouldn't be accountable; and finally them implying that we shouldn't be upset, because they only took a small amount from us. In the end we were penalized $35, which is not a big amount, but as with most things it's the principle. No amount of money is acceptable to wrongly take from people.

As renters, we leave ourselves pretty vulnerable with regards to paying deposits, and we can only trust that the realty agents will be honorable about it. This was definitely not the case with REMax of the Poconos. It was only $35 for us, but I'm sure there are many other clerical errors that they can make that could result in higher fines for others. I would highly caution against doing business with these folks.

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It's All About the Commission!
By -

ANDERSON, SOUTH CAROLINA -- My husband and I recently found a house that we were interested in purchasing. Because of some financial rearranging that we had to do on our part (time to rearrange some assets) we decided to approach the Seller directly. There's no law that says you can't negotiate directly with the Seller; who better to negotiate for you, than you? As it turned out, the Seller wanted to purchase the home where we're going to move into (not listed with a realtor).

The terms, purchase prices of both homes, closing dates etc., were all agreed upon by both parties and a contract was executed (with the contingencies being fully discussed and understood by the Seller and ourselves) and presented. Because we had all agreed, my husband and I even went so far as to see if our tenants would be willing to move out before the expiration of their lease, they agreed. We would have NEVER asked them to do such a thing if we were not certain all of the details were ironed out. By all appearances and in my opinion, THE MINUTE the agent got involved in the negotiations, the whole deal fell apart.

Suddenly, the Seller couldn't do the things she agreed to the day before; suddenly she couldn't afford the price of our house (wasn't a problem the day before) and some other conditions suddenly couldn't be met. All this happened from the time the contract was presented. Highly suspect if you ask me. The Agent was only getting a reduced commission on the sale of this house (something I'm assuming SHE must have negotiated); she was losing the commission on a home she might have sold to the Seller to replace the home she was selling; and she would not be getting a commission on the sale of my home.

As a result of her self-serving actions, the Seller, who had a FULL PRICE offer from us, now has to start all over again. Pretty arrogant if you ask me! Now, if they GAVE it to me, I wouldn't take it and can assure you ReMax Foothills will never see my business - on the selling side or the buying side! I certainly hope the broker (who was unaware of the situation at the time it happened but now does) will discourage this kind of behavior in the future. They are there to serve the client, not just their own wallets! It's one thing if we couldn't work it out, it's entirely different when somebody "SCREWS" you out of it!

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Keep The Agents Out of a Done Deal!!
By -

ANDERSON, SOUTH CAROLINA -- My husband and I recently found a house that we were interested in purchasing. Because of some financial rearranging that we had to do on our part (time to rearrange some assets) we decided to approach the Seller directly. There's no law that says you can't negotiate directly with the Seller; who better to negotiate for you, than you? As it turned out, the Seller wanted to purchase the home where we're going to move into (not listed with a realtor).

The terms, purchase prices of both homes, closing dates etc., were all agreed upon by both parties and a contract was executed (with the contingencies being fully discussed and understood by the Seller and ourselves) and presented. Because we had all agreed, my husband and I even went so far as to see if our tenant's would be willing to move out before the expiration of their lease, they agreed. We would have NEVER asked them to do such a thing if we were not certain all of the details were ironed out. By all appearances and in my opinion, THE MINUTE the agent got involved in the negotiations, the whole deal fell apart.

Suddenly, the Seller couldn't do the things she agreed to the day before; suddenly she couldn't afford the price of our house (wasn't a problem the day before) and some other conditions suddenly couldn't be met. All this happened from the time the contract was presented. Highly suspect if you ask me. The Agent was only getting a reduced commission on the sale of this house (something I'm assuming SHE must have negotiated); she was losing the commission on a home she might have sold to the Seller to replace the home she was selling; and she would not be getting a commission on the sale of my home.

As a result of her self-serving actions, the Seller, who had a FULL PRICE offer from us, now has to start all over again. Pretty arrogant if you ask me! Now, if they GAVE it to me, I wouldn't take it and can assure you ReMax Foothills will never see my business - on the selling side or the buying side! I certainly hope the broker (who was unaware of the situation at the time it happened but now does) will discourage this kind of behavior in the future. They are there to serve the client, not just their own wallets! It's one thing if we couldn't work it out, it's entirely different when somebody "SCREWS" you out of it!

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Remax Rating:
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1.5 out of 5, based on 2 ratings and
6 reviews & complaints.
Contact Information:
Remax
5075 S. Syracuse St.
Denver, CO 80237
303-770-5531 (ph)
www.remax.com
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