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Remax


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Horrible Experience Renting From Remax
Posted by Mimi541 on 10/04/2010
SAN ANTONIO, TEXAS -- As a result of a job transfer from California to Texas, my 3 year old son and I had been living in a hotel for 17 days and searching for a home, when finally, I found a beautiful home in a great neighborhood that I wanted to rent; 10346 Tiger Paw,78251.

The company Home Locators showed me the home, and gave me the name of the realtor to contact. I promptly filled out all the applications, paid the fee, and told the realto [snip - no names please] that my son and I needed a home as soon as possible, and if she could expedite the process I would be very grateful. She passed off my application to a verification company. Everyday that went buy I would call [snip] to check on the status. Everyday she said it was waiting on landlord references. Then I would call my previous landlord to tell her to be available when they called. They NEVER called. 6 days went by (2 of them weekends) and my previous landlord never received a call or voice mail (according to [snip] they don't leave voice mails). On the morning of the 5th day, I called [snip] who said she would take care of it herself and bypass the verification company (which would have been helpful 5 days prior). She told me she was showing homes and would make the call around 3. She also asked that I hook up the water so when the application was approved, the cleaners would have water for cleaning (not my responsibility to pay for water before I live in the home). I once again called my previous landlord to tell her to wait by the phone. By 6:15 that evening, the landlord still had not been called, so I contacted [snip] who was at home and she said she would go into the office that night and try and contact the landlord (kind of late for a phone call). The next morning, day 6, I decided to call management and tell them the situation. I made sure to keep it as impersonal as possible and only express my urgent need to get my son and I out of a hotel. I made sure to say several times that [snip] was always very cordial, but the process was slow. After this phone call, [snip] became enraged. She told me the receptionist (who is also very rude and lackadaisical) passed the phone off to an employees girl friend and had her pose as the manager. [snip] yelled at me in an extremely disrespectful manner for over 5 minutes. I listened and did not engage in arguing back because I was desperate for a house. I assured her, I said she was cordial (clearly a p. c. move and not the truth), and didn't want to argue. Miraculously though, she finally had successfully contacted my prior landlord and had approved my application. She then stated that she recommended I do business somewhere else if I didn't like the timeline. She forewarned me that if I wanted something to be repaired, I would be subject to a long wait. She also made it clear that the time she took to get me into the home would be based on her schedule and she would prioritize in whatever way she chose, and the soonest I could sign the lease would have been that Friday, day 8. Then I would be without power until at least Monday.

Never have I ever experienced renting a home to take longer than a day or two. I am active duty military, have a security clearance, have great credit, no negative landlord tenant history. My application should have been approved right away. I decided to let go of the beautiful home on Tiger Paw that I wanted so bad, and shop around, because I was really upset with the way [snip] disrespected me, and didn't really appreciate being yelled at and belittled.

Luckily, I found a home from a great Realtor/property manager Jason Bridgeman of Bridgeman Properties and Keller Real Estate. The day I looked at the home, he got me in. He also left the water and electricity on until I was able to transfer them over. This saved me 5 days at the hotel. I am very happy with the home I am living in!

I feel sorry for the home owner of 10346 Tiger Paw. I wonder if he knows what he is paying [snip] Montano for. The home has been for rent for over 120 days. She may be a good business woman when it comes to selling a home, because clearly she is in it all for the money and not for the customer.

     
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Posted by MDSasquatch on 2010-10-04:
Was the TLF full?
Posted by Anonymous on 2010-10-04:
It usually takes longer than a day or two to get through the screening process of credit, background, work history, prior rental history, and personal reference checks. But it does sound as though you got the realtor from h***.
Posted by tnchuck100 on 2010-10-04:
Sounds like this Realtor didn't give a hoot about renting the property. Surely there were other Realtors in the area that were trying to make a living.
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Sheisty Practices
Posted by NYCPA on 03/13/2010
POCONO PINES, PENNSYLVANIA -- Some friends and I rented home from Remax of the Poconos at Timber Trails/Lake Naomi, and they were a little unethical when it came to the deposit return.

They gave us a an instruction packet with the incorrect checkout time (NOON), which resulted in their cleaning service coming before we were gone. Because of this, they deducted a cleaning penalty from our deposit. The reason I was given was because our contract said 10am. While this may be true, the fact remains that they gave us the wrong information, and none of us thought to cross-reference the contract during our stay, because we were told that their info packet would have everything we needed.

We did contact Remax/Poconos, but it let only to unprofessional/very not nice replies - the highlights of which included non-responses at first, then them admitting that they messed up but said that they're shouldn't be accountable; and finally them implying that we shouldn't be upset, because they only took a small amount from us. In the end we were penalized $35, which is not a big amount, but as with most things it's the principle. No amount of money is acceptable to wrongly take from people.

As renters, we leave ourselves pretty vulnerable with regards to paying deposits, and we can only trust that the realty agents will be honorable about it. This was definitely not the case with REMax of the Poconos. It was only $35 for us, but I'm sure there are many other clerical errors that they can make that could result in higher fines for others. I would highly caution against doing business with these folks.
     
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Posted by Skye on 2010-03-13:
You would think they would understand they told you noon, even though the contract says 10am. I'm surprised they didn't forfeit this charge, considering you were given 2 different check out times.

That's why its so important to always read contracts and see what you are actually signing.
Posted by BrothersBand on 2010-03-22:
Yeah, if these Re/Max Poconos guys actually admitted to giving wrong information it's pretty bad that they charged you for it in the end. It goes to show that customer service doesn't actually exist anymore. More and more companies these days just try to take whatever they can get from you. Best to stay away from people like this and go to the few left that still do believe in customer service... while they're still exist. That being said, this case does seem to go beyond poor customer service. If they actually admitted that they messed up and charged you anyway, that's border-lining stealing and cheating!
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It's All About the Commission!
Posted by CJGirone2001 on 11/12/2005
ANDERSON, SOUTH CAROLINA -- My husband and I recently found a house that we were interested in purchasing. Because of some financial rearranging that we had to do on our part (time to rearrange some assets) we decided to approach the Seller directly.
There's no law that says you can't negotiate directly with the Seller; who better to negotiate for you, than you? As it turned out, the Seller wanted to purchase the home were were going to move into (not listed with a realtor). The terms, purchase prices of both homes, closing dates etc., were all agreed upon by both parties and a contract was executed (with the contingencies being fully discussed and understood by the Seller and ourselves)and presented. Because we had all agreed, my husband and I even went so far as to see if our tenant's would be willing to move out before the expiration of their lease, they agreed. We would have NEVER asked them to do such a thing if we were not certain all of the details were ironed out. By all appearances and in my opinion, THE MINUTE the agent got involved in the negotiations, the whole deal fell apart. Suddenly, the Seller couldn't do the things she agreed to the day before; suddenly she couldn't afford the price of our house (wasn't a problem the day before) and some other conditions suddenly couldn't be met. All this happened from the time the contract was presented. Highly suspect if you ask me. The Agent was only getting a reduced commission on the sale of this house (something I'm assuming SHE must have negotiated); she was losing the commission on a home she might have sold to the Seller to replace the home she was selling; and she whould would not be getting a commission on the sale of my home. As a result of her self-serving actions, the Seller, who had a FULL PRICE offer from us, now has to start all over again.
Pretty arrogant if you ask me! Now, if they GAVE it to me, I wouldn't take it and can assure you ReMax Foothills will never see my business - on the selling side or the buying side! I certainly hope the broker (who was unaware of the situation at the time it happened but now does) will discourage this kind of behavior in the future. They are there to serve the client, not just their own wallets! It's one thing if we couldn't work it out, it's entirely different when somebody "SCREWS" you out of it!
     
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Keep The Agents Out of a Done Deal!!
Posted by CJGirone2001 on 11/10/2005
ANDERSON, SOUTH CAROLINA -- My husband and I recently found a house that we were interested in purchasing. Because of some financial rearranging that we had to do on our part (time to rearrange some assets) we decided to approach the Seller directly. There's no law that says you can't negotiate directly with the Seller; who better to negotiate for you, than you? As it turned out, the Seller wanted to purchase the home were were going to move into (not listed with a realtor). The terms, purchase prices of both homes, closing dates etc., were all agreed upon by both parties and a contract was executed (with the contingencies being fully discussed and understood by the Seller and ourselves)and presented. Because we had all agreed, my husband and I even went so far as to see if our tenant's would be willing to move out before the expiration of their lease, they agreed. We would have NEVER asked them to do such a thing if we were not certain all of the details were ironed out. By all appearances and in my opinion, THE MINUTE the agent got involved in the negotiations, the whole deal fell apart. Suddenly, the Seller couldn't do the things she agreed to the day before; suddenly she couldn't afford the price of our house (wasn't a problem the day before) and some other conditions suddenly couldn't be met. All this happened from the time the contract was presented. Highly suspect if you ask me. The Agent was only getting a reduced commission on the sale of this house (something I'm assuming SHE must have negotiated); she was losing the commission on a home she might have sold to the Seller to replace the home she was selling; and she whould would not be getting a commission on the sale of my home. As a result of her self-serving actions, the Seller, who had a FULL PRICE offer from us, now has to start all over again. Pretty arrogant if you ask me! Now, if they GAVE it to me, I wouldn't take it and can assure you ReMax Foothills will never see my business - on the selling side or the buying side! I certainly hope the broker (who was unaware of the situation at the time it happened but now does) will discourage this kind of behavior in the future. They are there to serve the client, not just their own wallets! It's one thing if we couldn't work it out, it's entirely different when somebody "SCREWS" you out of it!

     
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Posted by Slimjim on 2005-11-10:
I can't see how or why an agent would sabotage a done deal close they gain from. Perhaps the things that changed were valid based on direction and information disclosed by the realtor, who finally was brought into the loop and probably should have been involved with these negotiations from the start as the listing agent.
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