Rent-A-Wreck Of America

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1.8 out of 5, based on 5 ratings and
16 reviews & complaints.

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Rent A Wreck Rip Off (Beware) Read This Before Renting 210,599 K
Posted by on
Rating: 1/51
IRMO, SOUTH CAROLINA -- Well I had gotten into a wreck with a DUI driver and he ran off my SUV was gone..I didn't have full coverage so I needed a car. Well, went to rent a wreck. The owner Agnes was nice at first then I got into a Ford z4. I think I drive it a mile down the road it sounded like the hub was going out.

So I returned bad then the niceness when down then I got a Toyota. It was OK drove fine but it was nasty. It had mud in the passenger floor board. So instead of going back I just cleaned it up and the car keep in mind the outside of the car was chipped and missing paint..the passenger door had to me locked on its on without the power locks the window popped when you rolled it down..2 mo after still renting this car the tire blew out. I went and jacked the car up to replace the tire and the spare had wire coming out of it and a lump on it also. So I call them and they said I was responsible for the tire.

Took it to the place they use and the owner of that company said she a spiteful woman and even call her say he wasn't going to do any more work for her from having so many upset customers from her company coming in..he helped me out on the price of the tire but I couldn't I had to replaced the tire. I was pissed but I needed the car for 2 more mos..Then as luck with this car I had some problems with the motor jumping and no get up and go plus gas was getting ate up too. I knew it was the plugs and wires so I called again should have known it was a waste of my time I again I heard we don't replace plugs and wires on owner cars ...THAT TOLD ME RIGHT THERE THAT'S IT I HAVE HAD WITH THEM..what they do is not do repairs to there cars and when something goes wrong you have to replace it I returned the car and then I asked for my deposit back..she said no because I was 1 hr late on my payment because I got stuck on traffic on the interstate..these people are rip off company...I WILL NEVER EVER RETURN TO THIS COMPANY NOR TELL ANYONE TO USE THE COMPANY...RENTERS BEWARE...
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TORONTO -- WORST JUNK HOLE IN TORONTO, STAY CLEAR! This review refers specifically to the Rent-A-Wreck on 7 Dibble Street in Toronto.
I was quoted 97.00 for a 3 day rental on the telephone, I also mentioned a good friend of mine who rented from them very often so they could trust me a little more, and was not told about insurance costs of almost $20 per day in that quote. INSURANCE IS AN OPTION! If I want to be 'liable' that is MY business. Their actions are fraudulent of insisting their insurance coverage. I told them I do not use credit cards and only use cash or cheque. They made me pay $1000 cash plus $500 on my debit for this rental and would not accept a cheque. The $500, which is part of my rent, will not be returned to me for a MONTH! When I returned the car on time, perfectly, as I am a good driver and very organized, firstly they were understaffed and I had to wait 30 minutes in their disgusting waiting area just to return the car, then I was told 'can I come back tomorrow to pick up my cheque' for $1000 (minus the $150 that I had to haggle down. Before this he even calculated that I somehow owed almost $400!) NO! I said. He made me wait an hour before someone could actually create a cheque for me. Their cash policies are INSANE! $1500 deposit to rent a worn out car for a weekend? I want interest on my $500.
Not only are the people who work there disorganized (he couldn't find my original paperwork initially), they act rude and completely greedy while misleading you into further charges. NO customer service skills AT ALL. Dirty dumps like this place should be shut down and outlawed. Plus I think I have mild hearing loss from the screaming loud auto noises from the body shop. WE ARE IN CANADA NOT IN INDIA! We do business differently here and don't appreciate your immature manipulative business ways and lack of human respect. I will be lodging a formal complaint with the head office and since I am very studied in law, I could actually shut them down and will think about doing this.
To top it off, it started to rain hard by the time I was done with them, so I had to walk home in the pouring rain. They wasted over 2 hours of my day, just to return a car and I STILL have to go back there again to get my $500 back!
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Anonymous on 09/27/2010:
I've said it before, and I'll say it again: you shouldn't have high hopes when you shop at a place that their very name implies poor quality.

And, by the way, requiring insurance isn't fraudulent if it states in the contract that you must purchase insurance.

If you don't like the terms of a contract, you're more than free to seek out the services of another company. A $1500 deposit for a 3-day rental is steep. I'd rather pay a few extra bucks to rent from a company that doesn't have such crazy policies.
Starlord on 09/27/2010:
Admittedly, it has been some years, but we dealt on a semi-regular basis with Rent-A-Wreck in San Diego, CA. and were very happy, both with the quality of the cars and the service. We found their rates reasonable, and the cars were actually in pretty good shape. Maybe they weren't the latest models like some othercompanies, but California has some pretty stiff requirements for rental cars R-A-W is just a cute, easily-remembered name, that actually has nothing to do with the quality of the cars. I am sorry about DallaDawn's experience, but our experiences were quite the opposite.
trmn8r on 09/27/2010:
I tried to rent a car once with cash, and they would not let me. This was in fact the reason I obtained my first credit card. I literally walked around Raleigh-Durham looking for a job. A $1500 deposit doesn't surprise me to secure the car. I wonder if the reason they tried to make you accept their insurance is related to it being a cash rental.

Competitive interest on $500 for a month amounts to about .01*500/12 = $0.42 per month.
leet60 on 09/28/2010:
A $1500 dollar deposit for a non credit card holder is not exorbitant in my opinion. What may appear to be "minor" body damage to you or I can cost hundreds if not thousands to repair.
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Rent-a-Wreck in Scotch Plains,actually Had a Brand NEW Car for Me to Rent!
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Rating: 5/51
SCOTCH PLAINS, NEW JERSEY -- I was used to hearing bad complains about Scotch Plains, rental company called RENT-A-WRECK, and I myself finally did in the past five long years ago try it out myself. They had rented me a VERY bad OLD car, but since I needed wheels at a cheaper rental stop, I took it a FORD TAURUS 2000 or 1999 omg. It was horrid, and rip up seat SMELL bad(this I demand to be clean out at the time)but then I went to do it myself.

Food or something left in it for sure. Leaves all in it with mileage, OVER 125,000 on it, so just use it 1 day fast, and returned as soon as Enterprise had some available(Enterprise always got new beautiful four dr. vehicle, and or 2 dr.(a few two door) so I was pleasantly surprised that few years later, I go back to same spot, in Scotch Plains, NJ rent a newer model. 2011,or 2012 look feel was brand new just about, low mileage, under 40/50,000 miles, and drive like a DREAM! I did not want to return it LOL air condition was working like a charm. I love it. radio/cd and it played songs saved on my I pod, and HTC smartphone, very well.

Was not too loud the radio, but good enough, Most important like new. and I think RENT-A-WRECK, need to NOT be legally allow to rent out OLD model dirty cars, with high mileage, that should be outlawed, and seriously illegal.

Maybe now they cease, from doing so, as I was pleasantly happy I must say with the rent a wreck car experience just a month or two ago, and Jose was a nice guy, along with a tall lady, medium tall forgetting her name I think Latina, and a black lady Neda, was real nice, even if they call too many times it seem to see if I am returning the car, if I am one day late lol

I understand, and I actually end up keeping in it for almost 3 weeks, instead of just 1.

The Nissan Versa, was nice, Beautiful car in and out NO complaints, as this is how ALL rent-a-wreck vehicles, should be if they plan to stay in business in Scotch Plains, NJ and receive more favorable results, commentary as I am leaving right now.

Will call to rent again to go car shopping, easier, that way rather than to use my old clunker! (that I love but time to upgrade)

I GIVE renting at rent-a-wreck in NY, this time from 3/5 yrs. ago this time a PERFECT FIVE RATING if I can rate it that high. no complaint at all and lastly the price? I think is best in renting business 100.00 fair cash or credit card, debit Visa deposit, pay if your going to hold on to the rent car, longer per day or every other day/Your not going to beat that at all.

Just KEEP RENTING NEWER 2009-AND UP CARS RENT-A-WRECK, and you're going to do better in the review category than the past decade LOL.
I will be renting again, the nice lovely NISSAN VERSA, as all Nissan drive like a dream anyhow ALTIMA is gorgeous hoping they get a Altima soon, but I am also car shopping for BMW, Infiniti, Altima, Maxima,(Nissan model)or the actual beautiful SONATA! but for now will be renting again, from them soon. If the cars are all newer, or maybe I just got lucky 2/3 weeks ago, I will see if they have any new ones when I call again, Monday.

No complaints this time from this Rent-A-Wreck NJ renter. I hope it stay this way.


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FoDaddy19 on 08/18/2012:
Part of Rent-a-wreck's claim to fame is that they are dirt cheap. They are able to be the cheapest car rental place in town by renting out old, semi-dilapidated cars. If you want a rent a newer car that was likely recently cleaned, then you can spend a little more and hit up Hertz, Enterprise, or other company. I'm not sure why you would want it to be illegal for them to rent out such hoopties, as long as they can pass the safety inspection, that's really all that matters and indeed all you can really expect when you're talking about Rent-a-wreck.

With that said, I'm happy for you, you got the rare semi-new car that they had on the lot, and while I personally find the Versa to be a cheaply made, slow, cramped econobox, that almost brings up the rear in its market segment. it's probably a better choice than a 12 year Taurus.
Starlord on 08/27/2012:
We used to deal with rent-A-Wreck in San Diego, CA. As you might be aware, Califony has some of the strictest vehicle codes in the entire country, and the cars RAW rented out, while not brand new luxury cars, do have to meet the safety laws in that state. The cars they rent, in every location we are aware of, are safe and dependable. If you have trouble with one of their cars, they are right there to make the problem go away. We never could have afforded Avis or Hertz. Rent-A-Wreck made our pocketbook very happy.
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They Suck Rotten Eggs
Posted by on
Rating: 1/51
NEWARK AIRPORT, NEW JERSEY -- The car look like 40 homeless people had lived in it, I sure if I had it for 2 days I would have gotten lung cancer from the deeply imbedded cigarette smoke, I put plastic bag on the head rest and newspaper on the seats to avoid my exposed skin from accidentally touching any thing I Lysol, Clorox bleach anything I had to touch, I was going to take my dog to the vet in it but I was afraid it would give him fleas or something ... I wish I could upload photos. If you have no standards or not a germaphobe, you will be when you get the car.. Don't rent from rentawreck..... You've been warned
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Fraud Service, Bait & Switch
Posted by on
Rating: 1/51
BEDFORD PARK, ILLINOIS -- Rented car- returned it 9 minutes later. They charged for 1 full day and refused to compromise or anything.
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NEVER RENT FROM RENT-a-WRECK!!! You'll Take It Up the Butt on at Least $500!!
Posted by on
Rating: 1/51
BILLINGS, MONTANTA -- ATTENTION Everyone: NEVER rent a car from Rent-A-Wreck in Billings (or anywhere for that matter)!! They'll hide a "refundable" $500 deposit they charge you when you take the car and then SCREW you on returning it!! Oh wait, I mean they flat out WON'T return it for whatever reason they can possibly come up with... I will be complaining to EVERYONE I can find in their corporate office, but in the meantime I wanted to warn all my friends and family NEVER to rent from those people. It's worth the extra hassle of flying in my book now!!
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trmn8r on 03/21/2013:
More details would be very helpful in evaluating your complaint. How do they "hide" a $500 deposit, and what reason did they give for not returning it?

I rented from RaW a few years ago and had no issue. You imply this will happen to others, but if what you describe happened to everyone, nobody would rent from them.
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Good value and service at Rentawreck
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BILLINGS, MONTANTA -- Called from San Diego and made all the arrangements for a 4 wheel SUV. A few days before our pickup date we received a call and were told our vehicle would not be back in time but we could have a full size SUV for the same price. We called from the airport and were picked up promptly. We went to the rental office, filled out paper work and were on our way. It has all worked out well and I would definitely use them again.
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Never Rent a Wreckage
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I took a minivan from Newark airport and as I was reaching in the night they said they will arrange the car at airport. I thoought it would be around airport. But it was 8 miles from city and the car was so ill condition and I don't have choice. I went on my trip on this minivan and I just missed an accident and I was stuck with my family on a highway for 24 hours. So please don't choose this rental company and put yourself in risk.
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Great Service at Rent A Wreck of Scotch Plains, New Jersey
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SCOTCH PLAINS, NEW JERSEY -- We planned a trip to NJ last month to spend 2 1/2 weeks with relatives. Our relatives had a car for us to use but we didn't want to be responsible for their car, so we decided to rent a car...looking at all the rental car companies left us bewildered, until we looked at Rent a Wreck in Scotch Plains, NJ!!! The prices were VERY affordable, the car was older but in great condition, and we were extremely satisfied with the entire rental experience!!! They left the car for us at a convenient location at Newark International Airport, and we left it there for them after our trip! Kudos to a company who is giving us a break in this economy!!! I highly recommend Rent A Wreck!!!
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Alain on 09/07/2010:
Nice review. This reminds me of a company that was around years ago called 'Colonel Clunker's Rent-A-Junker'.
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Worst Rental Experience of My Life....
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This has been my worst rental experience ever. I went there because I was really short on money and just needed a car to get back and forth from work while my car was being repaired from an accident. First off, the car was literally beat to hell but I wouldn't have cared if that was the only thing. The air conditioner was broken and all it did was blow out hot air. The right front brake grinded and the ABS light kept coming on. And, they took a $350 deposit which wasn't even disclosed at the time of the reservation. And when returning the car, there was no financial discount due to these things. How can a company in their right mind rent a car that is grossly negligent and unsafe regarding the brakes? When contacting the corporate office, they wrote back and explained that a car should have working air conditioning (especially in the San Fernando Valley in June) and should be in proper working order. Both of these things were unacceptable but because these are independently owned, they have no control over what kind of compensation I could get. If I wouldn't be getting refunded by my insurance company, I would be taking these jerks to small claims court. Don't rent from these guys. It was only about $20 cheaper than Hertz or Enterprise and at least with them, you get a properly working vehicle...


Cars are crap, plain and simple
Improper working order (come on, renting a car with bad brakes!)
Not much cheaper than other more respectable car rental companies
Impolite and rude customer service
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Anonymous on 06/12/2010:
Why did you initially accept the car? The no A/C and the brake grinding should have been apparent when you first got in it, and that would have been your time to alert them to the problems, and perhaps to get a different car.

I'm not sure that a refund of any kind is called for, since you used the car. If you were unable to use it, and were in contact with them about the problems with it, then maybe - but you cannot use it then expect a refund. Chalk this up to "lesson learned."
Skye on 06/12/2010:
They sure stand by their name, Rent-A-Wreck. As soon as you accepted the car, and realized all the things that you described, would they have allowed you to turn that car in, for another car? I'm not sure why they should have given you a discount, if anything, I would of gone back immediately and let them be aware of what was wrong. If you had done that, then they would know these were issues the very first day. I'm sure they've run into this before, people wanting discounts due to the car not running well, but they still used it the entire time.
Weedwhacked on 06/13/2010:
"And, they took a $350 deposit which wasn't even disclosed at the time of the reservation."

Everything is disclosed on the rental agreement you just didn't read it.
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