SEATTLE, WASHINGTON -- I reserved a car from Rent-A-Wreck Seattle in March for a two-week holiday in September 2008. I showed up at the airport in the evening (having flown from overseas) and called the number Rent-A-Wreck had given me for the free shuttle to collect my car. I was told that they had no vehicles so they could not honor the reservation I had made even though I had given them my credit card details and had a reservation number.
I asked them what I should do and the man on the end of the line just kept repeating that he had no vehicles. I could try again the following day but as I needed transport to get from the airport to my motel for that night and to head north the following day at 6 am, I was forced to trawl the airport car rental counters - finally coming away with a minivan (for only two of us) for $175 more than my original quote from Rent-A-Wreck.
Several days later, I did find out that they had called my home (we do not have cell phones) and let my mother know that a car had come back later that night but it was too late. I emailed Rent-A-Wreck to complain about their unreliability when we returned from holiday, but several weeks have gone by and there has been no response.
BILLINGS, MONTANTA -- ATTENTION Everyone: NEVER rent a car from Rent-A-Wreck in Billings (or anywhere for that matter)!! They'll hide a "refundable" $500 deposit they charge you when you take the car and then SCREW you on returning it!! Oh wait, I mean they flat out WON'T return it for whatever reason they can possibly come up with... I will be complaining to EVERYONE I can find in their corporate office, but in the meantime I wanted to warn all my friends and family NEVER to rent from those people. It's worth the extra hassle of flying in my book now!!
BILLINGS, MONTANTA -- Called from San Diego and made all the arrangements for a 4 wheel SUV. A few days before our pick up date we received a call and were told our vehicle would not be back in time but we could have a full size SUV for the same price. We called from the airport and were picked up promptly. We went to the rental office, filled out paperwork and were on our way. It has all worked out well and I would definitely use them again.
I took a minivan from Newark Airport and as I was reaching in the night they said they will arrange the car at airport. I thought it would be around airport. But it was 8 miles from city and the car was so ill condition and I don't have choice. I went on my trip on this minivan and I just missed an accident and I was stuck with my family on a highway for 24 hours. So please don't choose this rental company and put yourself in risk.
RESEDA, CALIFORNIA -- DO NOT RENT FROM HERE! I don't mind renting an older car but the rates are not that great! Could get better on HOTWIRE or advance rentals from the BIG companies such as DOLLAR. The key was bent and didn't open all the doors. The Check Engine light was on which they stated was a "minor" thing. I got stopped by LAPD for a tail light AND (R) blinker light. Do they say sorry? Do they compensate you for your inconvenience? Rude employee says "What do you want to do about it?" RIP OFF!