Rent-A-Wreck Of America - Page 2

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1.8 out of 5, based on 5 ratings and
16 reviews & complaints.

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Shady business ethics
Posted by on
MIAMI, FLORIDA -- I placed a reservation for a mid sized car with Rent a Wreck of Miami and found their prices very competitive. Their website noted hours of operation in big red letters as 1am to 1159pm seven days a week. My flight was to arrive at 9pm at night and booked the reservation to pick up the car at that time. A day after booking the reservation I received a phone call from them saying they would only be able to provide the car at that time for an additional charge. I disagreed with them noting their websites hours of operation and was told "did you read the entire website?" My deposit was not fully refunded. I called their national office and spoke with two guys who agreed that their information is misleading and inaccurate but that they could not force the local franchise to refund my money.
     
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MaggieMcT on 06/06/2010:
Did you receive a confirmation (email or on the website) at the original price?
Skye on 06/06/2010:
This place was on People's Court a few years ago, being sued for shady practices.
Ryan84 on 06/06/2010:
I'm with Marks, Just the name would keep me away.
D91910 on 12/02/2010:
This place is extremely shady! I wish more online travel agencies posted reviews about businesses like this.
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It's a disgrace!
Posted by on
MT POCONO, PENNSYLVANIA -- Was promised a 15 passenger van on 3/4/10 for my son to take to Florida. They quoted me price and said to call back. I called back to confirm and they said that the associate who would drive van from MT. Pocono to Bethlehem called out sick. I had my son drive to MT. Pocono, 58 miles to pick-up van. When he arrived they did not have van. It was getting fixed. They tried to give him smaller van, 98,000 miles on it, brakes went to the floor, dent in side and tire pressure light on. I was not going to allow him to drive over 2,000 miles back and forth to Florida in that van. When I called today to make sure I got my refund the owner, instead of just saying we blew it tried to blame my son for not taking the other van. I would strongly not recommend doing business with people who don't keep their word and don't admit when they made a mistake.
     
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Rent a Wreck. It's all in the name
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SEATTLE, WASHINGTON -- Worst experience of my life. It's all in the name rent a WRECK. I called ahead of time to insure they can rent to a 24 year old and they confirmed. When I got to the car rental place they said they do NOT rent to anyone under 35 and they need a $100 deposit. The cars had over 160,000 miles on them, oil light and engine check lights on. Their hours of operations are ridiculous. No one picks up the phone when you call. If they do answerer they will be sure to tell you that they are the manager. The car they gave me had a broken seat. It hurt to sit down in this seat. BROKEN. Stunk like cigarettes. When exchange the car no one was there. I called no one answered. Mind you this is 1:45 PM. I called them and had to wait for 45 minutes for them to come back to their place of work. They finally got me a new car which turned out to be worse than the first one I rented. When I demanded a new ride they told me this is all they had. NEVER RENT FROM RENT_A_WRECK NEVER! it's not worth the savings

They kept my deposit for god know what reason. I'm currently fighting with them to get it back with no luck.
     
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No Vehicle
Posted by on
SEATTLE, WASHINGTON -- I reserved a car from Rent-A-Wreck Seattle in March for a two-week holiday in September 2008. I showed up at the airport in the evening (having flown from overseas) and called the number Rent-A-Wreck had given me for the free shuttle to collect my car. I was told that they had no vehicles so they could not honor the reservation I had made even though I had given them my credit card details and had a reservation number.

I asked them what I should do and the man on the end of the line just kept repeating that he had no vehicles. I could try again the following day but as I needed transport to get from the airport to my motel for that night and to head north the following day at 6 am, I was forced to trawl the airport car rental counters, finally coming away with a minivan (for only two of us) for $175 more than my original quote from Rent-A-Wreck. Several days later, I did find out that they had called my home (we do not have cell phones) and let my mother know that a car had come back later that night but it was too late.

I emailed Rent-A-Wreck to complain about their unreliability when we returned from holiday, but several weeks have gone by and there has been no response.
     
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Mario The Great on 10/30/2008:
I don't know anything about Rent-A-Wreck but the name itself is enough to scare me off.
TGT101 on 10/30/2008:
Yes. Why would you name your business this?
old fart on 10/30/2008:
Rent-a Wreck uses older cars... (beaters)... they are all over the place
Ponie on 10/30/2008:
I've never rented from them--mainly because someone else usually pays for my car rentals :)--but I've heard you can get some pretty good deals from them. I'd be upset too if I got there and they couldn't help me in any way. But you weren't charged for anything, were you? I guess that's the chance we take. Doubt very much if you'll hear anything from them.
Starlord on 10/30/2008:
When we lived in the San Diego area, we did quite a bit of business with Rent-A-Wreck. hte cars do meet safety standards, but are not shiny late models. They also are not as pricey as the other nationally advertised rental cars. The name is a joke, apparently going back to when they first began and they had another name chosed, when someone from Hertz or Avis facetiously called them Rent-A-Wreck. They thought it was cute, and changed the name just to irritate whoever had mentioned it.
CrystalSword on 10/30/2008:
I loved Rent-A-Wreck...you just had to check the gas gauge before you left the lot because you were expected to bring it back full, I wouldn't accept a car with a partial tank and pay for someone else's gas!
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Rented a car
Posted by on
PARLIN -- I completely understand ur not getting a Lexus when renting from Rent a Wreck, but I've used them 3 times in the past, and 2 out of the 3 times I hadn't had a problem. The last time I used them was a horror show in a half, Because I've used them 2x since I thought they would @ least treat me with respct & give me a car that worked.Well, as soon as my fiance got over the Outerbridge, cause we live in S.I, and we would go out to NJ to get the rent a crap! Anyway, she just barely made it over the bridge, until the car died right there on the spot. There was smoke coming out of the hood. We are both not mechanics, so it was scary to see something like that. All she kept doing was crying cause it was getting late & she was stuck on a deserted road near the bridge. I had to take car service to my mother's to borrow her car to pick up my fiance. We called Rent a Wreck with was closed, and told them we had to leave it there cause there was no way this car was starting. Never again! I mean the 2 other times we rented a car the cars where nasty filthy dirty. It smelled as if someone actually died and was left in the cars for a couple of years. It was bad! But I will never and would never refer them to anyone over my dead body! They certainly live up to there name! I'm just stupid to have rented from this place. When your not rich and can't afford Enterprise & u have no choice, you get screwed! Take car serice or public trasportation if ur car is in shop, don't waste ur time going to Rent a Wreck! and the workers are very rude as well. Not very polite to anyone.
     
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rhondam718732 on 04/30/2007:
Are you serious that the copaniy is actually called "Rent A Wreck." I googled it to make sure. I cannot for the life of me understand a company using that name and consumers renting from them!
*Brenda* on 04/30/2007:
LOL me too rhondam! I just had to check out their website.
Shakra on 04/30/2007:
In your first paragraph, you said that you didn't have any problem with the company the first two times and in the last one, you said that the cars were "nasty filthy dirty." You also said that the car smelled like somebody had died in it. This doesn't sound like you didn't have any problems with the previous two times.

If you got into a vehicle that smelled like somebody died in it the first time and you rented a second and third time, then you're willing to accept anything.

Enterprise rents you cars and then charges you for some scratch on the bottom of the front fender. So if you weren't poor before, you're poor afterwards.

Lastly, you're not texting or in a chat room. Learning to write and read properly is important.

Skye on 04/30/2007:
It seems all was fine, renting a filthy, someone died in this car smell was all fine and dandy till ya broke down. Cars break down. Sorry it happened, but they did live up to their name.


Wow, we have one in Durango. Never heard of them before. They say don't let the name fool ya. Very interesting.
imjustasteph on 05/02/2007:
Their jingle is 'Don't let the name foooooooool ya, it's Rent-A-Wreck.....'
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Car Rental
Posted by on
RESEDA, CALIFORNIA -- DO NOT RENT FROM HERE!

I don't mind renting an older car but the rates are not that great! Could get better on HOTWIRE or advance rentals from the BIG companies such as DOLLAR. The key was bent and didn't open all the doors. The Check Engine light was on which they stated was a "minor" thing. I got stopped by LAPD for a tail light AND (R) blinker light.

Do they say sorry? Do they compensate you for your inconvenience? Rude employee says "what do you want to do about it?" RIP OFF!

     
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