This has been my worst rental experience ever. I went there because I was really short on money and just needed a car to get back and forth from work while my car was being repaired from an accident. First off, the car was literally beat to hell but I wouldn't have cared if that was the only thing. The air conditioner was broken and all it did was blow out hot air. The right front brake grinded and the ABS light kept coming on. And, they took a $350 deposit which wasn't even disclosed at the time of the reservation. And when returning the car, there was no financial discount due to these things.
How can a company in their right mind rent a car that is grossly negligent and unsafe regarding the brakes? When contacting the corporate office, they wrote back and explained that a car should have working air conditioning (especially in the San Fernando Valley in June) and should be in proper working order. Both of these things were unacceptable but because these are independently owned, they have no control over what kind of compensation I could get.
If I wouldn't be getting refunded by my insurance company, I would be taking these jerks to small claims court. Don't rent from these guys. It was only about $20 cheaper than Hertz or Enterprise and at least with them, you get a properly working vehicle...
Cons: Cars are crap, plain and simple. Improper working order (come on, renting a car with bad brakes!). Not much cheaper than other more respectable car rental companies. Impolite and rude customer service.
SEATTLE, WASHINGTON -- Worst experience of my life. It's all in the name Rent A WRECK. I called ahead of time to insure they can rent to a 24 year old and they confirmed. When I got to the car rental place they said they do NOT rent to anyone under 35 and they need a $100 deposit. The cars had over 160,000 miles on them, oil light and engine check lights on. Their hours of operations are ridiculous. No one picks up the phone when you call. If they do answered they will be sure to tell you that they are the manager.
The car they gave me had a broken seat. It hurt to sit down in this seat. BROKEN. Stunk like cigarettes. When exchange the car no one was there. I called no one answered. Mind you this is 1:45 PM. I called them and had to wait for 45 minutes for them to come back to their place of work. They finally got me a new car which turned out to be worse than the first one I rented. When I demanded a new ride, they told me this is all they had. NEVER RENT FROM RENT-A-WRECK NEVER! It's not worth the savings. They kept my deposit for God know what reason. I'm currently fighting with them to get it back with no luck.
SEATTLE, WASHINGTON -- I reserved a car from Rent-A-Wreck Seattle in March for a two-week holiday in September 2008. I showed up at the airport in the evening (having flown from overseas) and called the number Rent-A-Wreck had given me for the free shuttle to collect my car. I was told that they had no vehicles so they could not honor the reservation I had made even though I had given them my credit card details and had a reservation number.
I asked them what I should do and the man on the end of the line just kept repeating that he had no vehicles. I could try again the following day but as I needed transport to get from the airport to my motel for that night and to head north the following day at 6 am, I was forced to trawl the airport car rental counters - finally coming away with a minivan (for only two of us) for $175 more than my original quote from Rent-A-Wreck.
Several days later, I did find out that they had called my home (we do not have cell phones) and let my mother know that a car had come back later that night but it was too late. I emailed Rent-A-Wreck to complain about their unreliability when we returned from holiday, but several weeks have gone by and there has been no response.
BILLINGS, MONTANTA -- Called from San Diego and made all the arrangements for a 4 wheel SUV. A few days before our pick up date we received a call and were told our vehicle would not be back in time but we could have a full size SUV for the same price. We called from the airport and were picked up promptly. We went to the rental office, filled out paperwork and were on our way. It has all worked out well and I would definitely use them again.
I took a minivan from Newark Airport and as I was reaching in the night they said they will arrange the car at airport. I thought it would be around airport. But it was 8 miles from city and the car was so ill condition and I don't have choice. I went on my trip on this minivan and I just missed an accident and I was stuck with my family on a highway for 24 hours. So please don't choose this rental company and put yourself in risk.
RESEDA, CALIFORNIA -- DO NOT RENT FROM HERE! I don't mind renting an older car but the rates are not that great! Could get better on HOTWIRE or advance rentals from the BIG companies such as DOLLAR. The key was bent and didn't open all the doors. The Check Engine light was on which they stated was a "minor" thing. I got stopped by LAPD for a tail light AND (R) blinker light. Do they say sorry? Do they compensate you for your inconvenience? Rude employee says "What do you want to do about it?" RIP OFF!