PALM BEACH, FLORIDA -- Don't ever rent here... What a scam operation. Based in Costa Rica. Johnny "the manager" is so rude and has no respect for customers. These people are scary. They will take your money and continue to charge on your credit card without authorization. My card company suggested that I cancel my card and reissue with a new number because they don't trust them.
This was prearranged for me by a company and booked through Orbitz, otherwise I would never have gone near this place. Flight delayed coming into palm beach, so they were closed when my flight arrived. Had to pay for a taxi to hotel and back the next morning ($85.00 ). When I arrived back at the airport the next morning to pick up my car, I was informed that they were doubling the daily rate because the rental would now only be 3 days instead of 4 days. So a 40.00 rental turned into 89.00. What a scam. Received the car with 3/4 of a tank of gas and was told to bring it back with the same or they would have to charge us for gas.
Not my first time renting a car, so I get it. We spent 34.00 in gas and returned it 3/4 full, signed off on the agreement for 89.80 and received a receipt. Checked my credit card online and they had added extra charges without authorization. When I called to inquire about the charges he (Johnny) couldn't explain it, and tried to guess at things and ended up telling me we must have had an overage. What's an overage? No answer. After three days of calling, he tells me that the car was not returned as received. What does that mean??? No explanation. Then he comes up with the gas issue stating that they had to put gas in it and it cost 9.00/per gallon.
Had an issue: someone backed into the side of the car while I was driving through the parking lot, so he proceeds to charge $750.00 to my credit card. When I inquired about the status of the insurance claim and my refund of 750.00, he starts hurling insults at me (obviously a woman hater), and proceeds to ask me if I am a law enforcement officer. Weird. He said I couldn't possibly know it was not my fault because I'm not in law enforcement. This is after he knows that the car hit me from the side, and the other party admitted to it. Stupid.
Made demeaning comments to my wife, and told her it was none of her business. They will give you the runaround on the phone for days and tell you to call back for someone who, it ends up, doesn't exist after all. Then when you get upset they yell at you and hang up the phone. Good luck getting your money back, they are based in Costa Rica.
MIAMI, FLORIDA -- My fiance and I have traveled the world and never have had such a bad experience! I booked with them because they had a FAR lower price than anyone else. (I guess you get what you pay for- I need to remember.) When we got to the Miami off-site rental office, we were greeted by a blank-faced employee named Krystal-- very sullen, must have hated her job-- and decided to hate US as well!
In the rental agreement it states to bring proof of your auto insurance, to avoid a 15 dollar a day "charge". My fiance and I both did that. We brought what our insurance co. gives you to keep in your glove compartment in case of a wreck, verifying coverage. This robot, Krystal, would not accept either of our cards, because it did not state the AMOUNT OF COLLISION INSURANCE! Insane.
Why in God's name would a person have insurance and not have collision coverage? We were dressed very well when we showed up--and certainly did not look like the kind of people who didn't have proper insurance! She said, in order to rent the car we had to pay an additional $15.00 a day. That is when we knew this was a scam rental joint. I told her that's how I felt, and then she flat out refused to rent us any car! We were stranded and on our way to Palm Beach, and had no way of getting to another rental place-- she flat out refused to call us a taxi!
Fortunately, the nice bus driver who brought us there happened to overhear us and said he'd take us to find another place to rent a car. NICE man-- thank God for him! I imagine that this extra $ to rent that car, was likened to an airline "baggage fee" only much, much worse. Krystal was nasty, non responding and apparently management must be awful to have someone like her as an employee. (The fish usually starts stinking from the head down!)
If she was mine, she'd be out of a job in 30 seconds flat. It all ended well, as I can see from the other reviews, chances are we'd have wound up in a dirty, malfunctioning car if we had rented the car from them. We rented one at the airport-- more expensive, but worth it.
MIAMI, FLORIDA -- I reserved a car with Rent Max Miami about a month in advance of my trip there. Their rates were reasonable, and much better than those of other car rentals around Miami. I got a prompt confirmation notice, and then a second confirmation as my trip date approached. It is a small outfit, so you have to call them when your flight comes in, and they send a van to the airport to pick you up.
I got to the airport and called the number, and the person on the other end asked how much I was paying for the rental, and then said that my pickup was on the way. Forty minutes later, I called again, this time with more details about where I was waiting. They again asked how much I was paying for the rental, and they again assured me that the ride was coming. Finally, I called thirty minutes later, and this time I learned that they had no ride coming, couldn't find my reservation in their database, and that they in fact, had no car for me.
I'd wasted an hour and a half, almost missed an appointment, and ended up being ripped off by one of the big name rental outfits who charged over twice as much as I expected to pay with Rent Max. I have no proof of this, but some locals opined that Rent Max may have found someone who was willing to pay a higher rate for the car, and therefore they played dumb and I lost the reservation.
So, if you try to rent with Rent Max, I recommend that you speak on the phone with a human to absolutely guarantee that your reservation is in the database, and get the person's name so you can reference it later if you have to. It also may be worth putting down some small deposit to ensure that you're in the system.
MIAMI, FLORIDA -- This company is unsatisfactory and totally irresponsible. The car we rented was old, over 60 thousand miles, dirty, it had an engine noise, old tires (hardly any thread left), bad windshield wipers, old radio (cassette player), bad speakers. No water to clean the windshield because the water sprayers were broken. One tire kept losing air pressure and the other one was flat.
When I called for service they told me they didn't have any service outside of Miami, to just buy Fix-a-flat, and that they would reimbursed me. I had to put air on the tires 4 times, drive around to find a store to buy the fix-a-flat, got myself all dirty, not to mention the inconvenience and hassle to do this and drive around worry about the car tires, and the car breaking down.
To top it all, the car displayed "Low Oil Pressure" while we were on our way down from Orlando to Miami. When I arrived to drop the car off, the mechanic was the only person there to receive the car; they had already charged my credit card, and he didn't even know about the refund. I had to wait for him to call the owner to get his approval for the mechanic to reimburse me the money.
I had to settle with a dollar less, because the mechanic didn't have enough cash on him, and forget about the $3.00 I spent putting air on the tires because I didn't have a receipt. (Air machines don't give receipts). While chatting with the mechanic, he himself was surprised that particular car made it to Orlando and back.
He said that all the cars there are old, and that only two (a Nissan Altima, and a Corolla) were good cars. He also said, he was fed up that they left him responsible for receiving the cars because he had to put up with the customers complaints. I bet they are plenty of them! I am a local, and also been to Orlando many times before, so taking care of this wasn't as troublesome as it was, but if this happens to a tourist, I can only imagine how bad their experience will be! Please, DO NOT use Rent Max ever again!
MIAMI, FLORIDA -- You are absolutely right!!! I left my cell phone in the car and attempted to stop the driver before he left the airport. I then called the office informing them that I needed the driver to turn around. (I could see the driver as I was calling the office.) I then hopped a cab to the office, got there and the person who drove me to the airport was nowhere to be found, however the car was cleaned sitting in front of the company.
I called back to the office and spoke with Patricia who informed me that she was taking a report and would give the information to Kathleen (office manager) upon her return the following day. This morning I called Kathleen and she was very nonchalant about my phone and the thief. I informed her that I wanted the name of the driver. I will be pressing full charges against the person and because the phone cost over 500 dollars it will be considered grand larceny theft. I refuse to allow these people to get away with this continued thievery.
MIAMI, FLORIDA -- On Jan 19 I rented a car from this company, through their web page and online reservation. I waited at the airport for 45 minutes and only after the third phone call did someone in a private car and not the shuttle finally picked me up. I had to further wait for them to clean and prepare the car. Total lost time one and a half hours. The rental office is in a COLLISION REPAIR SHOP! The company would not accept the collision coverage that VISA credit card offers. I suppose that is because they are a ghost company and are not insured. The car I was given developed all sorts of grinding noises when accelerating and braking.
Worst of all is that they refused to return my cell phone when I accidentally left it in the car. I noticed as soon as I was dropped off at the airport (in the same rental) and immediately called. The manager Mr **, refused to return the phone. There is no question that it was in the car since I had used it, parked in front of the "rental office" before returning the car. The car I rented was a Honda Civic plate # ** contract # **.
I checked the company on sunbiz.org, their document # is **. This company should be inspected. I believe that they are not licensed to rent cars. They have no insurance and the lack of set up suggests it's another ghost company with a web page. By the way in their reservation page they do not inform that the collision coverage by VISA is not honored.
MIAMI, FLORIDA -- This is the first time I've used Rent Max Car Rental and I was very pleased with the company. I wasn't too sure about the online booking without speaking with anyone, but when I arrived at Rent Max Car Rental at the Miami Airport I was truly amazed at how willing the Rent Max Car Rental people were to work with me. I was taking some things down to my son and new daughter-in-law in Miami and needed room to carry items to them. The Rent Max Car Rental employee upgraded me to a Toyota Mini-van for a nominal fee that met my budget. And because of that, we had a wonderful trip. Thanks Rent Max Car Rental. A very satisfied customer, Catalina.