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Residence Inn

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Residence Inn's Sanitation Procedures - Unhealthy
Posted by on
Rating: 1/51
FREDERICK, MARYLAND -- I don't want anyone to have the unhealthy experience I encountered while staying at the Residence Inn, in Frederick, MD.

When I filed the formal compliant below, with the Residence Inn's Customer Service that I became sick after my hotel room and furniture had been shampoo during my stay at the Residence Inn. The Residence Inn's insurance division sent me a letter stating that since I was on company business, I would have to file a "Workmen Compensation" claim through my employer. This is unacceptable and a very poor public relation policy:

"On Monday, 11, 2012, I checked into the Residence Inn, in Frederick, MD. (Confirmation #767482437COUNT). I was in good health when I checked into the hotel on Monday. If I had prior knowledge to making my reservations, that the floors and the furniture cushions would be shampooed, I would not have selected the Residence In, in Frederick, MD. On Tuesday, 06/12, in the evening, I returned to my (#111) and the floors and been shampooed and the furniture cushions were damp. The manager, Becky Survey instructed me to turn on the air conditioner to speed up the drying process. This is when things turned for the worst.

After 2 hours or so of staying in my room, my throat began to get sore and my feet felt wet because my house slippers were damp from the wet carpet. Ever since Tuesday, 06/12/12, I have not been able to get a full night’s sleep because of a sore throat, headaches, runny nose and congestion. I have been coughing periodically, since Tuesday as well. Due to this condition and my unfortunate experience while staying the Residence Inn, Frederick, MD., I have had to spend monies on medication, a visit to the emergency room and doctor’s visit.

A prudent person have considered the comfort of the guest first and shut down the entire floor before shampooing the floors and furniture.The Residence Inn Management, in Frederick, Maryland was negligent in insuring the comfort, health and safety of their guest.

That being said, I am requesting full recompense of all monies paid during my hotel stay and medical expenses as a result my physical condition."
     
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KevinTX on 2012-07-02:
I think your demand is fair, and I'm sorry you had to go through this. One question tho, if you knew they had shampooed everything, couldn't you of asked for another room?

"I returned to my (#111) and the floors and been shampooed and the furniture cushions were damp. The manager, Becky Servey instructed me to turn on the air conditioner to speed up the drying process. This is when things turned for the worst." -- at this point, why didn't you just leave and insist on another room?
FoDaddy19 on 2012-07-02:
I don't think that shutting down the entire floor would've been reasonable if they were just cleaning one room. I do think that they should've offered you another room though, to me that would be a common sense solution.

It's also my opinion that a sore throat and runny nose doesn't necessitate a trip to the emergency room. I think they owe you a refund for the room and the cost of a bottle of Nyquil.
trmn8r on 2012-07-02:
How interesting that they suggested this falls under a "Workman's Compensation" claim. I don't know if it does or not, but it sounds weird. Were you on the clock while staying in the room?

Seems to me they should only do this kind of cleaning during slow periods, and not rent the room just cleaned for a day. In your case they cleaned it *during* your occupancy. Did you request to be moved?

In my opinion they should refund you for at least the night you spent exposed to this situation. I'm not sure what necessitated a trip to the ER, but I can see that raising an eyebrow in your claim.
Random Hotel Worker on 2012-07-03:
When we schedule carpet shampooing and furniture cleaning at our hotel we do not enter a room that is occupied to do the cleaning. We wait until the guest has checked out, then we put the room out of fervice for a couple of days to insure that the carpets and furniture have had time to dry peoperly. I am taking the side of the hotel guest, and feel he should have, at the very least, the cost of his stay refunded.
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Hotel Staff Stole my iPod
Posted by on
IRVINE, CALIFORNIA -- After a three-day stay at this hotel, we discovered that someone from the hotel staff had stolen an iPod from our gym bag in one of their suites. Although we tried to work with Marriott to resolve this issue, they steadfastly refused to take any responsibility, and hinted that I was lying, despite conclusive evidence that the iPod was taken while in the hotel's possession. I will never again stay at any Marriott-owned property, and urge anyone who values their possessions to do likewise. This hotel in particular cannot be trusted, and the corporate management refuses to accept responsibility. Here's what happened.

We checked out from the hotel on a Monday morning and discovered that evening that we had left a gym bag behind. We immediately notified the hotel. The next day, we were informed that our room had not been re-occupied and that the staff had recovered the bag. The management agreed to hold the bag at the front desk for us to pick up. This was great news, or so we thought. Two days later, our daughter retrieved the bag, and while our smelly gym clothes remained, the iPod was missing.

We immediately notified the hotel manager, who sounded willing to help. By Marriott's own admission, the gym bag never left the hotel premises and hotel staffers were the only ones with access to it over the entire three days. No one else had access to it. But in the long run, all we got was a litany of excuses.

The manager said he checked with the staff and, surprise!, no one fessed up to taking the iPod. He offered to file a claim on our behalf with the corporate offices. In the meantime, I filed a theft report with the Irvine police.

Four days later, I received a call from the corporate offices. What started out as a polite conversation quickly degenerated when the staffer said they couldn't verify that the bag contained an iPod. "So you're telling me you don't believe me," I said. "No. We just don't know that there's an iPod," was the lame reply. I informed Marriott that I'd filed a theft report with the local police, and that filing a false report would make me a criminal. She didn't care.

Because we had accidentally left a bag behind in a locked hotel room, all bets for safe return of its contents were off. Apparently, the official policy is something like: Finders Keepers.

Finally, the representative offered me a $100 gift certificate, good for my next stay at a Marriott. (Does anyone know a Marriott where $100 covers even one night??) I asked why I would want to return to a hotel where the staff had stolen my property and the management refused to take responsibility. The irony was apparently lost on them. "That's the best we can do," they said.

No, that's not the best you can do. You can take responsibility for the theft of my property from your hotel. You can replace my iPod, and not tell me that it's two years old and that a $100 gift certificate, which costs you nothing, is a fair settlement. You can stop questioning the honesty of a long-time customer. And finally, you can cancel my family's membership in Marriott Rewards. We won't be back. Ever.
     
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bargod on 2008-04-03:
What's your conclusive proof that you claim to have? How do you it was in the gym bag and not left behind in the gym locker room? If you do have proof then take them to court otherwise making public acusations can get you in trouble.
MSCANTBEWRONG on 2008-04-03:
I agree with bargod...I don't see your conclusive proof...
GothicSmurf on 2008-04-03:
What proof do you have that someone at the hotel stole it? You can only guess by using process of elimination. But who else had control of your bag? At first you did, then the hotel, then your daughter then back to you.
FoggyOne on 2008-04-03:
When cleaning the staff will open several doors at once to be it convenient to clean. We've seen this many times and more than once we've walked into another room to see the view or if it was a better room. Occasionally, these rooms still have people's stuff in them and we could have just as easily walked off with something as not. So you cannot assume it was the hotel staff that took it. It is not just Marriott, no hotel is going to watch your stuff for you - they always say do not leave valuables in your room. It is frustrating but that is the hotel business.
Principissa on 2008-04-03:
What proof do you have that an Ipod was in that bag? How do you know it was staff that stole the Ipod, and not another guest. I have seen the cleaning crew open several unoccupied and occupied rooms at once so they could clean, the possibility of another guest walking into one of the rooms with the door wide open is very great. Unless you have concrete proof, like a picture of the bag showing that the Ipod was definitely in there, there is no way they will admit liability, police report or not.
Suusan B. on 2008-04-03:
Don't most (if not all) hotels have a blurb on the paperwork you sign when you check-in (as well as signs in the rooms) that they aren't responsible for guests valuables?
jktshff1 on 2008-04-03:
Princi is right.Sorry, but why don't you take some of the responsibility for forgetting it. Kind of hard to miss something as large as a gym bag when making the final look around.
msnanny on 2008-04-03:
How can anybody (including you) know for sure that it was in that bag? Perhaps you left it someplace else?
spiderman2 on 2008-04-03:
You know what I find funny about this complaint? That someone who is absolutely positively 100% sure there was an Ipod in that bag actually left their bag in a hotel room. If they were that vigiliant to know where a small Ipod was, then how could they have left something the size of a gym bag behind?
LabLover2Go on 2008-04-03:
To all those who are commenting: I know the ipod was in the bag because we packed it ourselves. We never used the bag while in the hotel. It remained in the closet, with no one able to access it but ourselves. It was in a closet in a second story room, no one could have seen it from the outside. Hotel personnel were the only people other than ourselves who had possession of the bag. So yeah, it was there.

To the person who suggests my daughter stole it: Thanks for calling her a thief, but no dice. She's got a better iPod and doesn't need that one.
Anonymous on 2008-04-03:
Uhmm, I travel a lot and Suusan B. is correct; hotels have signs posted about personal items not being their responsibility. Perhaps it was stolen by a staff member; does that mean the hotel will have to cough up responsbility for those things that people did lose but now because they make an exception to the rule for you, they have to do it for everyone? You left it there, it got stolen because you left it there, it's time people start holding themselves accountable for their own actions and quit being so quick to blame others. Count your blessings it just a material item that was stolen (one that many people can't afford) and that no harm came to you and your daughter. Sorry, but the truth hurts.
Principissa on 2008-04-03:
Here's my thought, perhaps a staff member did steal it, but how can you prove it? You have no evidence that the Ipod was in the bag to begin with. Why are they supposed to admit fault and take responsibility for something you can't even prove you had in the first place. Are they just expected to take your word for it? Should they take everyone's word when they claim to have left expensive items in a hotel room? If that's the case I should stay in a hotel for a night and them claim that a very expensive diamond ring was stolen from my suitcase. Regardless of whether you forgot the bag, never used it, it's time to take some responsibility. You left the bag, the Ipod got stolen because you left it behind when you checked out. Any time you stay anywhere you should ALWAYS check to make sure you have everything you left with. Just count your blessings it was a material item, and not something more serious, like your identity.
jktshff1 on 2008-04-03:
Lablover....I repeat: Princi is right.Sorry, but why don't you take some of the responsibility for forgetting it. Kind of hard to miss something as large as a gym bag when making the final look around.
You still haven't answered that question.
archibaldcox on 2008-04-04:
Maybe the staff didn't appreciate your smelly gym clothes.
DebtorBasher on 2008-04-04:
I believe most places like that posts signs that they are not responsible for lost or stolen items. Anything of value should be locked in the room safe, which is usually inside the nightstand.
yoke on 2008-04-04:
lablover, I'm confused. You brought a gym bag full of smelly clothes to the Marriott and left it in a closet for 3 days?
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Children shopping??? I've never seen anywhere !!!
Posted by on
ORLANDO, FLORIDA -- I had my magazines and books thrown in the trash without my permission. Were more than 10 magazines and a book. I complained for two days at the front desk and nothing was resolved, no satisfaction or compensation was offered. On leaving, SURPRISE: The amount of the hotel appeared in 31 films during the period of 8 (eight) days, plus 4 films per day. I checked with my daughters, minors what they had done and was told that only linked to a TV and, without pressing the buy button, movies and attractions available. I talked to the manager, thinking it was understood and I was again surprised with the quality of care of a manager Marriott: She only speaks English, absurd in the case of a tourist town. She was imbalanced emotion, perhaps because of pregnancy, the more I do not know speak English tried to explain that it is very easy for a child making a purchase, no security code ... moreover, and my magazines and books?? How I get the loss of money and the reports I have read and would like to save and I and my wife does not read??
How much is the dissatisfaction of a customer to the network Marriott?? According to his manager the answer is NOTHING! After nothing was resolved, I received a visit from Mr. Joseph F. Ortiz - Executive Housekeeper who spoke to the person who cleaned my room and found that magazines really thrown into a trash, nothing could do but apologize! Why to access the internet we have to use passwords, accept .... and the movies just click on the button and select the movie??
I await a solution quickly and efficiently, to avoid being filed actions authorities. Regards.

To compensate for the loss of magazines and books, plus the lack of safety codes and alerts the purchase of films, preventing children have easy access. Return of amounts paid by all films. I would like that the Hotel, as well as many already do, put warnings on television and access codes to buy programming and movies.

Dear Sherdy,
I was staying in a large suite that had two bedrooms with two bathrooms, living room and kitchen. My wife and I stayed in a room and the children in another. We went to Disney for a walk, and they not only watched the movies came and after a few minutes changed, ... Remember that I am a tourist and that each country has its customs and where I live, a child can not buy a movie because it has code to access.

In an international network of hotels, which receives tourists from around the world should be more responsible, cautious, prudent and a manager have to speak a second language necessarily English and Spanish, this is not a criticism of the Americans or their language. I would love to speak English, because every year I go on holiday to his country.
     
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Anonymous on 2010-02-12:
"On leaving, SURPRISE: The amount of the hotel appeared in 31 films during the period of 8 (eight) days, plus 4 films per day." So, your kids ordered a huge amount of movies you don't think you have to pay for? Where were you when the kids were doing this; four films a day should have been obvious to you. Why should a hotel chain be expected to parent your children? Be responsible, sir.
Alain on 2010-02-12:
Try going to Marriot.com and click on 'Espanol' (I'm only guessing that this might be your primary language--you didn't indicate it), click on 'help'. A drop down menu appears. Click on 'Contact Us'. Or try calling 801-468-4000 for customer support.
goduke on 2010-02-12:
Actually, every Marriott I've ever stayed in has a parental control on the TV. You can lock down everything. Of course, you have to do it before the fact.

Curious, though, exactly what language(s) you believe the front desk should be speaking in a "tourist town."
Alain on 2010-02-12:
Possibly anything but English, Goduke. Seems to be an uncommon language these days. I'm getting grumpy-time for more coffee.
yoke on 2010-02-12:
Where were the adults when the kids were watching all the movies? How did the kids have time to watch 4 movies a day while on vacation? Were they left alone while the grandparents were sightseeing?
Slimjim on 2010-02-12:
Wow, we are criticizing an employee now because she had the audacity to only speak English? Believe it or not, that's still a common problem here in the English settled USA. Best point of attack is go proactive and learn the language.
jktshff1 on 2010-02-12:
+10 Slim. When I went to Europe, I learned enough (and carried one of those stupid translation books) to communicate what I needed. Good at it no. But got me by. And they call us arrogant.
Slimjim on 2010-02-12:
I've seen a lot of strange perspectives from posters on this site over the years, but this is definitely the first time I've ever witnessed someone who couldn't speak English, actually complain that a (assuming) US native couldn't speak THEIR language.
What's strange is there is no argument the movies are legit, just that there were no child safties on the pay per movie's buy button.
Evidently the kids at least do understand English, because they seemed to have no trouble navigating the movie purchase process. I'm sure they could have set up the parental controls too if they wanted. Something you didn't and therefor this is all on you OP.
My biggest question is, where were you while your kids were watching about 8 hours a day, everyday, worth of movies? Didn't you notice they were buying Premium movies and watching them all day. Not to stray but why take a trip to watch TV all day?
shootingstar1284 on 2010-02-12:
Just playing devil's advocate here, but they could be like on-demand movies where you pay $5.99 and you have the movie for 24 hours, so you don't have to watch it immediately, or all at once. So theoretically the kids could have bought the movies but never actually watched them.

It's funny because you don't really get consumer complaints about people only speaking English here, but who hasn't heard someone complain about Americans only knowing the English language? Not teaching our kids second or third languages is one of the biggest complaints I hear about the US.
jutrench on 2010-02-16:
Dear,
I was staying in a large suite that had two bedrooms with two bathrooms, living room and kitchen. My wife and I stayed in a room and the children in another. We went to Disney for a walk, and they not only watched the movies came and after a few minutes changed, ... Remember that I am a tourist and that each country has its customs and where I live, a child can not buy a movie because it has code to access.
In an international network of hotels, which receives tourists from around the world should be more responsible, cautious, prudent and a manager have to speak a second language necessarily English and Spanish, this is not a criticism of the Americans or their language. I would love to speak English, because every year I go on holiday to his country.
jktshff1 on 2010-02-16:
Well put reply jut, but.....If you are going to visit a country on a regular basis, it is up to you (called personal responsibility in the US) to educate yourself AND your children, to the accepted customs, rules, regulations and language.
jutrench on 2010-02-18:
Thank you. I'm using the google translator to communicate, so that some words become meaningless. I'm not mad at anyone, let alone with you but from what I understand, people on the site were condemning me, it wanted to make clear to everyone that I just had a problem with a large network of international hotels. I had a prejuiso the order of $ 230.00 in movies that my children did not attend, because we were to go to disney parks and so did every day from 08:00 AM to 22:00 PM about in this way could not attend all these films. Now, talking to the office of Marriott International, they said they would reimburse me. Once you have this refund I return to the site and take back my complaint. I love the USA, I always received well, sorry I did not learn the language and I am a little old to learn, the more my children study in a school and have the opportunity. Thank you. Stay with God.
Anonymous on 2010-02-18:
"I am a little old to learn"

Jutrench, you're never too old to learn a new language. It's hard. It's easier to learn a new language as a child than an adult... but, it's not difficult.
Just give it a try. If anything, your children can also be a big help in learning the language as well.
runner2 on 2011-09-29:
wow really
Anonymous on 2012-04-25:
The parents went for a walk "to Disney" but you left the 2 minor children in their room? You went to Disney and left the children in their room?
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Travelers Beware - Hotel Used As Local College Dorms
Posted by on
POUGHKIPSEE, NEW YORK -- -- TRAVELERS BEWARE -- DO NOT STAY HERE --

My family and I checked into the Residence Inn at 2525 South Rd. in Poughkipsee, NY on a Thursday for a long weekend stay. The property looks nice and seems to be well maintained, but what we did not know, nor were we informed when we made reservations or at check-in, that this hotel is contracted to the local college, Marist College, as Dorm Rooms for their students. They have so many students here that they have a number of Resident Advisors for various groups of students living at the hotel.

Can you imagine booking a hotel room that is located in a college dorm?

If we had known this was a dorm for the college from the start we would not have ever stayed at this hotel. Yes, everything you can imagine happened to us during our stay, every night: students running up and down the halls all night long; students yelling and screaming throughout the night in their rooms and in the hall ways; students slamming doors closed throughout the night as they went from room to room partying; students jumping up and down on the floors in their rooms, etc.

Did we complain, absolutely.

Was Marriott/Residence Inn able to control those college kids, absolutely not.

The second night we went out into the hallways telling the college kids to knock it off and to be quiet, our own kids were trying to sleep, and the third day we were assured by the Day Manager that she had taken care of the problem, though she did not seem very assured of this.

The third night was no different than the previous two and the night manager at one point told us she had done all she could do and did not know what else could be done to rectify the situation, as the lamp on the table and the picture on the wall in our room shook violently from the constant thump, thump, thump coming from somewhere on our side of this property, this is at 1:00 a.m. in the morning.

If you want to have a peaceful, quiet nights rest, do not stay at this hotel. If you want to party with the college kids all night long, you have found your perfect hotel.

Did they comp any of our nights? Yes, two of the three nights, but they would not comp all three nights. Why? I am asking Marriott the same question.

Why did we not just move to a different hotel? Our schedule of activities and also hopes that the Manager actually would be able to take care of the situation.
     
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Anonymous on 2008-09-08:
Well, at least they gave you 2 of the 3 nights back, better than nothing. I'd be upset too, but I am wondering why you couldn't change places? Was this the only Inn in the area or what?
bargod on 2008-09-08:
What your describing is called disturbing the peace. I would have told the front desk "If your not going to do anything about this then I guess I will have to call the police myself" A bit extreme but I don't put up with Sh*t.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Inappropriate behavior by female employee
Posted by on
Rating: 1/51
ST. LOUIS, MISSOURI -- My husband and spent 3 nights at Residence Inn, Westport area. There is a female named Jackie that has come on to my husband and in appropriately touched him. She makes a conspicuous point to put herself directly in front of him each time she is on duty. I find this to be unprofessional and unacceptable. I ask that you take care of the matter. She is extremely rude to me while hitting on my husband. I am an older woman and I am not used to being disrespected. Thank you
Helen Wilkerson
     
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Anonymous on 2012-04-25:
How old is your husband and did he mind that this woman was hitting on him? I ask because you're writing to complain but he's not.
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Is this a hotel or daycare
Posted by on
This hotels staff had their children behind the desk. I could barely hear what they were saying over the Childrens crying. Then later that evening there was a cookout and the staff was drinking. Really? Is this a hotel or someones house? Also I watched the driver leave from the party drinking to taking guests in the shuttle. I will never go back to this hole again.
     
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lexophiliac on 2011-09-27:
My hotel manager and her husband, who was the hotel maintenance man, lived in the hotel in a one bedroom apt. located through a door behind the front desk. It is not uncommon for owners or managers to live on the premises. Drinking and transporting guests is another story and one you may want to pass on to the corporate office.
runner2 on 2011-09-29:
I agree if life bothers ya that bad then stay at your own place but drinking and driving another story
Alain on 2011-09-29:
Contact Marriott International's Corporate Office, Marriott Drive, Wash., DC 20058 at (301) 380-3000.
seacoast on 2012-03-07:
Residence Inn San Jose Ca. During our stay the first day the fire alarms and bells went off, due to a negligent employee and we were forced to evacuate for a lengthy time. On our second night in the morning the fire alarms and bells went off again and we were forced to evacuate due to another employee error of improperly using chlorine in the pool area. AFTER 15 FIRE TRUCKS,EMS AND POLICE CARS. We evacuated alright, permanently. No one can get any rest, any work, any meetings at all because they cannot figure out that we are not in SCHOOL DRILLS. We are paying for a service. These fire alarms and evacuations are there for a true emergency and not for negligent employees at our expense. Needless to say we have found other accommodations where they KNOW what they are doing.
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Residence Inn-Paducah, KY
Posted by on
PADUCAH, KENTUCKY -- Be very careful when booking reservations to this hotel. Despite having a confirmed reservation, your reservation could be cancelled due to the facility allowing exisiting patrons to extend their stay despite their 'sold out' status. In my 10+ years of traveling for business, I have never had a hotel do this to me. My reservation was cancelled on the day of my check-in when I had already arrived to my destination. The other name-brand hotels in the area were sold-out so the Residence Inn booked me a reservation at a non-name brand hotel for my stay. The hotel booked reservation was not the same type of accommodations reserved at the Residence Inn. When Marriott Rewards contacted for assistance, was told that since I was the only one of four persons checking in that day that did not hold 'Platinum' status, I was chosen as the one patron to be chosen to have their reservation cancelled. Whenever I have attempted to extend a stay at a hotel that is in 'sold out' status, I have been told that there are no rooms available and I would be unable to extend my stay. Not the case with this facility. Be very careful when you book a reservation at this hotel as you may find yourself without a reservation upon your arrival!
     
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azspots on 2010-09-22:
Like the airlines, hotels play the over book and hope for the best game. Consider yourself lucky in all your years of traveling this was the first time you were "walked" (sent to another hotel).
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Hold on to your credit card
Posted by on
Watch out for these guys, don't give them your credit card, just pay in cash the security deposit. Went there for a company trip that company paid for, they charged my card twice for the entire 2 week stay, plus 2 other mystery charges they know nothing about. I reported fraud on my card, still trying to recover funds
     
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Anonymous on 2010-06-12:
As convenient as the world of technology has become, I still prefer to pay cash in most instances. I don't mind paying an extra $50-$100 cash deposit(which I always get back) when I pay cash for a hotel room, as opposed to holding it with my card. With the scammers and dishonesty in the world today, it's not worth the risk.
Anonymous on 2010-06-12:
I just stayed in a Residence Inn, and I have no complaints.

But yeah, cash is king.
Skye on 2010-06-12:
I also believe in cash. They always want a credit card on file, for incidentials as they say. You know, in case you take a pillow home, they can bill you for it. Seriously, if they are billing you for something, then they have on file what you are being billed for. It's not a big mystery, as they would like you to think. Billing your card twice for the stay, that is an error they need to fix, and credit that amount back to your card. Contact your credit card company's dispute department, regarding the mystery charges. You may also want cancel that credit card number, and ask for a new credit card, with a new number, expiration date and security code. Let your credit card company know you are waiting for the extra money they billed for the room. If you decide to have a new card issued, find what happens with the credit you are waiting for. If I am not mistaken, the amount can only be credited to the original credit card that they billed. Again, consult with your credit card company's dispute department, to find out what would be the best method for you, at this point.
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Bed bugs in room
Posted by on
GREENSBORO, NORTH CAROLINA -- I stayed at the Marriott residence Inn in Greensboro North Carolina and the first night I was there I noticed three itchy red spots on my leg when I awoke the next morning . I assumed that they were spider bites because they were sore and itchy . The next night I stayed at my sisters house in ashboro and did not notice any new bites . The next day I returned to my room to shower , change clothes , and have an afternoon nap . When I awoke I noticed more bites on my other leg , back and arm . I then informed the manager at the front desk . He informed me that he would send someone in to spray for bugs . No one ever showed up . That night I slept at the hotel again . When I woke up I noticed even more bites on my scalp , legs , buttox and waist . I immeadiately informed the front desk , but the lady said there was no way it could have happened there . She said I should go to the hospital and get treated . I insisted on changing rooms . 175 dollars later (E.R. visit ) I have made up my mind that I did not pay all that money to be bitten by bugs so I am going to demand a refund for the entire stay plus the hospital bill . My sister works in an attorneys office so if they do not refund my money I will take legal action . I have plenty of video documentation as well as the hospital bill so I guess we'll see what happens .
     
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MRM on 2007-06-10:
Alright now... full legal action ahead!
Anonymous on 2007-06-10:
I agree with you if your paying that much for a hotel or w/e it should be insect free and clean. they owe you a refund I don’t know if taking them to court will do much all those legal fees will probably end up costing you more than the whole stay itself and the hospital bill try contacting there corporate office.
Ponie on 2007-06-11:
Tell your Sis to be on the lookout in case you transported some unwelcomed visitors to her home. I've been told bedbugs can infest another location just as cockroaches can be brought into your home with produce you purchase.
runner2 on 2011-09-29:
well in case you folks don't get it rooms do not get rented purposely with bugs in them nor is it an oversite which can be easily caught by the staff. People carry things in without knowing it sometimes they have to incubate then hatch and they are very hard to see unless they are in masses visible to the human eye.quit slammin on the $8.00 per hour people they work hard for what they get paid
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Great Management
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HOUSTON, TEXAS -- We have stayed at the Residence Inn on Dallas St. in Houston, TX a few times. Our last experience was in January 2006. We had to leave for an early flight and went to bed around 10:00 pm. The folks in the next room to ours had friends that kept banging on their room constantly. My husband complained to management, but the noise did not stop. On the second complaint, the manager told my husband that security had been in the hallway but had not seen anyone banging on the room and they offered to send security again. The second time security came up, they saw people in the hallway making noise and they told them that this was not allowed-it was either, be quiet or leave. All noise stopped after this episode. The next morning along with our bill was a note explaining that we were not charged for the last night due to "a noise problem".
     
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Anonymous on 2006-08-06:
Glad you had a good management experience most will do nothing. One point for Residence Inn.
DORCAS on 2006-08-06:
Hats off to Residence Inn, one of the better places to stay. And since its not in the el cheapo list that was a good way to keep the customer happy and coming back.
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