ALTAMONTE SPRINGS, FLORIDA -- This review concerns a marketing institution that deals in the marketing of time shares. In @ May of 2003 My wife and I received a phone call from Resort Equity Marketing out of Altamonte Springs, Florida. At the time, my wife and I were discussing selling our time share at Westgate Smokey Mountain Resort In Gattlinburg TN. When we received this call from REM we were told that for @865.00 they would market our time share for us. ** who was in the employ of REM told us that an average turn around time for a sale was around 30 days. She also told us that we would receive phone calls from potential buyers.
As of today, we have not yet received one call. Not to mention that we found out that it was our responsibility to update our contract @ every 4 months. What kind of a company takes money to market a product and then relies on its customer to update their own contract. If we don't update the contract our time share sits in limbo (not being listed) until we reinstate it.
It has been almost three years without so much as a phone call from REM or a potential buyer. We ask for our marketing data and they cannot provide it. We have reduced a $16-$20,000 property to about $9500.00 dollars. I did call Westgate and confirmed the price of what their time shares are selling for, and according to that price, we are underselling by A $10,000.
I know that our property is a very hot seller, so all that I can come up with is that REM is only a listing agent. That's funny, because we never heard that verbiage over the phone. All that I can say is that were taken buy a company that is more concerned about taking your money and not at all concerned about your welfare. SCAM, SCAM, SCAM. The Central Florida BBB should really take a look at the operations of REM and protect the innocent that fall into their trap.
RESORT EQUITY MANAGEMENT -- I have been trying to sell my timeshare for about a month, but I didn't know how to go about getting it done. These people, Resort Equity Management, called me and called me about selling my time share quickly and easily until finally I gave in. They told me about how they only sell to companies and how these companies buy so much and all the time. They said the average is 30 DAYS but not more than 3 months and that they guarantee my property will be sold. That was over 8 months ago and haven't heard a peep from them.
In the third month I even lowered the price of the sale to almost 10 thousand dollars less than they said was a good selling price. and I still haven't herd from not one buyer or anybody from their offices still. I called no answer I emailed no return. I don't even see my property on the site for that matter. If you are looking for a company to sell your time share this is not the one. I wish I would have seen some of these complaints when I first started out to sell mine.
I got took for my money, highway robbed scammed!! Until I get some action, I will be all over the net with my complaints about this company. I will also be directing all the other complaints towards the others so they can all be seen and read. This is only the beginning for me. If I can get this on TV it will be!! that's a promise.
Resort Equity Marketing is a BIG scam. The company promised to rent or sell my time share for a fee of approximately $600.00, boasting that they have corporate businesses waiting in line to do so and that there rental time is approximately 30 days. Nine months later I am still waiting for my unit to be sold or rented. I have not had a single consumer inquiry regarding the sale of the unit. Customer service is poor. Whenever I try to contact a representative I have been told that the agents are busy, the phone rings continually or the call is not returned.
Once I was able to get a fax through to a manager inquiring about why my timeshare had not rented. He called back and told me my unit may never rent. This is of course after they collected my money. My advice to anyone who gets a call from REM to market their timeshare is say NO! It's a SCAM.
I purchased a timeshare at Sheraton Plantation at Myrtle Beach, SC in 2004. After having some financial problems, I decided to sell it. First of all... Resort Equity Marketing contacted me. They guaranteed on the phone that unlike some of their competition, they would be able to sell my time share within 60-90 days. That was almost 8 months ago. They assured me that not only did they list it online but made a conscious effort to sell it in person to companies who have business trips to the Myrtle Beach area. I have NEVER received an offer. I have contacted them several times and never get my phone calls returned.
When I do get through, rather than assure me that they are trying to sell it, I get the impression that I am interrupting a bunch of high school kids playing video games. The representatives are rude, and disrespectful. When I contacted them about the free airline vouchers, I received a package that did give free airline tickets WITH AN EXPENSIVE 7 DAY VACATION PACKAGE!!! They are liars and thieves and I hope that someone will read this and save themselves the money and humiliation that I have faced. Once I do sell the timeshare, I will NEVER buy another one because of the scam I have dealt with on this one.
KISSIMMEE, FLORIDA -- Resort Equity Marketing contacted me and I fell for their tale. I paid $450. Initially they wanted $875.00. I then withdrew my account and asked for credit. They then did so and re-established it in April. They had already recredited my account and I have not yet received the second credit approval. I called them every month and no one wanted to answer the call and kept leaving messages. When the so called Customer service supervisor spoke to me check this out he claimed that REM was an exclusive club and that my membership was expired. What a load.
They never sent me any information on my timeshare showing on what other media it was posted just only the web site. They said that the would advertise until sold. They offer ticket to fly any place in the world but when you claim the vouchers they want you to rent the highest price and make money off you. They are a big scam. They never contact you unless they want more money. If you call them to keep track of your sale they flag you in order that they won't make a mistake and call you again.
But with me they did and I caught on when I told them that I had already listed. The scam is that they will be going this week end to the convention center and there will be thousand of persons to promote your timeshare with. Sales person **. The Customer service **. and they will not get back to you. That are closed on the most busiest days for sale in Orlando Saturday when they know that the owner might show up at their door.
I had a similar experience with this outfit. They assured me that they could sell my timeshare in a matter of a couple months. They talked about all the marketing and exposure they would be getting at the different conventions that came to town. But after about a year now and several price reductions of my unit, I have not received a single phone call or email. Now they tell my ad is expired since I did not renew it every three months. $650.00 in the gutter. These guys are nothing more than lying thieves. They took my money and did nothing. Total fraud and I will pursue this until I get some sort of result. Either my unit sold or a refund.
ORLANDO, FLORIDA -- My wife and I had signed up with REM to rent out our timeshare in Orlando since we could not be there every year at the same time. REM calls us telling us that they GUARANTEE the rental. They send us some literature saying that they send info to corporations, attend travel shows, etc... After 4 months, I sent an e-mail to them saying that I want some sort of proof that they are doing anything other than having our property listed on their website. Of course, I get nothing, other than a call from one of their flunkies telling me that they are in fact doing these things, but they can't show proof. What a scam!
They charge you $600-$700 guaranteeing that they will rent the property, which will cover the fees and plus some. Well, it will be 6 months after the end of March, and nothing at all from them. They say that if they don't come through that we will get 2 airline tickets, but I am sure that that will be a lie also! Lousy customer service, lousy company, period!
ORLANDO, FLORIDA -- I actually am complimenting a review that I read on this site that I think saved me money - and I am grateful. Of course, I should have recognized the "oily" presentation, but I 'wanted' it to be true and I fell for it. The review here justified my feeling that it was a scam of the sort that states "If it sounds too good to be true - it probably is." Thanks to the people who reviewed Resort Equity Marketing for us - it was a valuable piece of info.