Retro Fitness

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Beware Retro Fitness cancellation policy
Posted by on
In September 2011 I called retro to cancel membership. The membership was a gift to my son to use for 1 yr. He hadn't used gym in over 6 months. I called to cancel and was told I had to send a letter. Well I thought I'd stop in to cancel in person. NOPE! they were having none of that! They insisted it was in the 'agreement' that I send a letter. OK. I sent a letter and the woman behind the counter assured me she would accept the letter even if it wasn't registered because it was in the 'agreement' that it had to be a registered letter. She must have cited the words "it is in the agreement" 6 times. At this point I could see where they were going with cancellations.
I send the letter and I'm still getting harassing calls from ABC Financial (who by the way has numerous complaints lodged against them for unscrupulous tactics). Today I call Retro and explain that I am still getting calls from ABC and I was told I still owed money for the month of Sept as well as Oct and Nov that I must pay in order to make ABC stop with the calls. I'm stunned. Retro quickly cited "it's in the agreement" BS.
They want 60 days notice to cancel. Who knows 60 days in advance that they may have to cancel membership due to any number of reasons? The manager at Retro said to me she would waive 1 month. BIG DEAL! Beware Retro Fitness. They are scammers
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User Replies:
At Your Service on 10/06/2011:
You do not sound like you have a copy of said agreement. You would be wise to get a copy and know what your requirements are. Otherwise, by not paying the required amount, you can find your credit damaged.
Stephanie@ABC on 10/10/2011:
We regret to hear your recent experience with ABC Financial Services and Retro Fitness was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make your situation was handled properly.

I was not able to locate your membership with the information provided in this post, however, should you have additional comments you would care to discuss, please email me at
Stephanie Cook
Data Research Analyst
ABC Financial Services, Inc.
Dan on 05/30/2012:
To cancel a Retro Fitness gym membership, simply contact them via certified letter 60 DAYS IN ADVANCE at A.B.C. FINANCIAL SERVICES P.O. BOX 6800 SERWOOD ARKANSAS 72124. Include all pertinent information YOUR CONTACT INFORMATION, GYM MEMBERSHIP NUMBER and REASON FOR THE CANCELLATION.
ABC Financial Bites on 08/07/2012:
They are literally hundreds if not thousands of people going through the same thing. I bought a one-year membership that I let expire. They say it's set up for automatic renewal. Clearly, it's not. Otherwise, I would have done monthly renewals.

They are scam artists. And this email from "Stephanie Cook" above is the same letter cut/paste for every complaint.
Carl on 08/18/2013:
I also had a horrible experience will Retro Fitness staten island. current staff feels it is a good idea to get people information from the computer and prank them constantly my personal information which was safely trusted with this gym is NOT SAFE! I told them I wanted my information removed form the computer ASAP and I was told I had to wait till ABC removed it.
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Why Can't You Call the Gym and Cancel
Posted by on
Rating: 1/51
PHILADELPHIA, PENNSYLVANIA -- I have been through this in the past and don't understand how this is allowed.

When someone is not using this membership and wants to cancel you should be able to cancel at the place of business. Why does one need to be bothered with a letter. This is crazy. I can buy something in Macys and return it and it's removed off the bill, I don't have to write a letter as to why I'm returning the dress.

Someone needs to stop this foolishness. At this time of money issues and jobs. We shouldn't allow these people to rip off the consumer like this. Could someone please do something about this ring of thieves. They are stealing hard earned money from good people.
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DebtorBasher on 07/05/2012:
None of these places will take cancellations over the phone. They HAVE to have it in writing and it is clearly stated on the contract you signed when you signed up for the service.

Having it in writing will prevent problems of people saying the called to cancel, and the reps saying 'we don't see any documentation of that phone call.' It's best for you as well as them.
FoDaddy19 on 07/05/2012:
There's nothing foolish about it, they are simply covering themselves. They need it in writing that you're canceling membership.
trmn8r on 07/05/2012:
Whether or not something could be done *in the future* is immaterial to your situation - your account is covered by the current policy.

I believe most of these gyms have a similar policy.
onlooker on 07/05/2012:
You put thought and effort in to sighing the contract. Put some thought and effort to ending the contract. The letter protects them and you.
ChuhBaca on 07/06/2012:
I have to agree with the OP on this one. While many of you are defending this tactic, it really is just another roadblock to delaying the cancellation process.

You don't have to send a letter to end your cell phone service. You don't have to send a letter to cancel your television service, internet service,...the list goes on and on.

Defending them against fellow consumers is the reason that companies are getting away with declining service.
Cwazychicken on 07/07/2012:
stay away from gyms. They are costly, and hard to get out of contract. Probably in your best interested to buy your own equipment if u can afford it. Or if you are lucky to live in an apartment that has a gym, use that.
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