PHILADELPHIA, PENNSYLVANIA -- I have been through this in the past and don't understand how this is allowed. When someone is not using this membership and wants to cancel, you should be able to cancel at the place of business. Why does one need to be bothered with a letter. This is crazy. I can buy something in Macy's and return it and it's removed off the bill. I don't have to write a letter as to why I'm returning the dress. Someone needs to stop this foolishness. At this time of money issues and jobs, we shouldn't allow these people to rip off the consumer like this. Could someone please do something about this ring of thieves. They are stealing hard earned money from good people.
In September 2011 I called retro to cancel membership. The membership was a gift to my son to use for 1 yr. He hadn't used gym in over 6 months. I called to cancel and was told I had to send a letter. Well I thought I'd stop in to cancel in person. NOPE! they were having none of that! They insisted it was in the 'agreement' that I send a letter. OK. I sent a letter and the woman behind the counter assured me she would accept the letter even if it wasn't registered because it was in the 'agreement' that it had to be a registered letter. She must have cited the words "it is in the agreement" 6 times. At this point I could see where they were going with cancellations.
I send the letter and I'm still getting harassing calls from ABC Financial (who by the way has numerous complaints lodged against them for unscrupulous tactics). Today I call Retro and explain that I am still getting calls from ABC and I was told I still owed money for the month of Sept as well as Oct and Nov that I must pay in order to make ABC stop with the calls. I'm stunned. Retro quickly cited "it's in the agreement" - BS. They want 60 days' notice to cancel. Who knows 60 days in advance that they may have to cancel membership due to any number of reasons? The manager at Retro said to me she would waive 1 month. BIG DEAL! Beware Retro Fitness. They are scammers.