Worst Customer Service Ever!
SANTEE, CALIFORNIA -- We purchased a brand new Ragen FX 1800 Toyhauler in January 2008. The dealer never told us that it would be at LEAST a 3 week wait for delivery of the trailer. After playing phone tag w/ numerous people at different levels within the company we were told we could pick it up early, they would delay the delivery of other RVs. At the time of pickup, we're told that the service dept accidentally tore a hole in the awning and that another was already ordered and it would be there the same day. We wait around - no awning. Finally they tell us to go home, they'll have someone call us when it comes in.
We didn't get any phone calls from these people until we began calling them a week later. It got so bad that I had to get in touch w/ the owners of the company, who also don't seem to care too much about their customers. About a month later, the new awning is installed (did I mention they promised to come to our house, and never showed up...or bothered to call us?), but the awning leg is off by about 2 inches. They then tell us it's now a warranty issue and to deal directly w/ Ragen. I would could purchased a used one and had faster delivery, and no doubt better customer service!!! I will never deal with or recommend this company again!
DON'T BUY FROM THIS COMPANY. BUY ANYWHERE BUT HERE!!!!!