ARKANSAS -- This is going to be long, but please read it entirely. I recently applied for and received a visa credit card from Rewards 660. I have had some credit problems and am now trying to rebuild my score. After receiving the $300.00 Credit limit card with only $50.00 Available because of the high fees and charges, I decided to pay the $250.00 Payment at once so I could have a little more to work with. I made the payment by check.
Once the check had cleared my bank, I called to activate the card. After having to answer several questions about my identity, I was told that in addition to the high interest rate, that I would also be responsible for paying an extra $10.00 Per month just for use of the card.
When I asked why, the customer service rep could not definitively answer. I then decided that I did not want to use this card or company and prior to completing the activation, cancelled it. I verified that they had received my $250.00 Payment and asked for the money to be returned. I was told that it would take at least 30 days for the refund to be issued, but that I could cut the time in half by faxing a copy of my bank statement showing that my check had cleared.
So, I did that. After 2 weeks, no refund. I called again and was told that the font on the bank statement looked to have been changed and that they could not verify if the check had in fact cleared and that they had to be insured that they were going to get paid. Keep in mind that I never even activated this card.
I became enraged and asked for a manager; was on hold for a lengthy period and finally a person who said that they were a manager came on the line and repeated the whole changing of the font story and suggested that the only way to prove that the check had been cleared was to call my bank and have them verify it. I told him to go ahead. OK, the bank verified that the check had cleared 3 weeks prior, just as my statement indicated.
I asked this person was he mailing my refund on this day. I was told that it would take an additional 7-10 days. I have not received my refund yet. What they implied to me by their actions is that just because you may have had past credit problems, you must be a dishonest person and moreover... Stupid! In my opinion this is not a credible company and the dishonest one.
PORT RICHEY, FLORIDA -- About 4 months ago I received the Rewards660 visa. Like most people I had to get this credit card because I am rebuilding my credit after a tragic life lesson... Too horrific to mention, anyhow, I always pay my credit card on time, I even received a $75.00 Increase after paying good for 3 months, but I went to Arkansas to get my children after they spent time with their dad for the summer and I stayed at a Travelodge/Bestwestern for 2 nights totaling $65.77.
After returning home I tried to use my card and found that the hotel had charged my card for $234.00. So I contacted the hotel and they credited my account $163.68 because they had charged my card 3x's: 1. $103.06, 2. $65.77, 3. $65.77.
Now there is a hold on my card. I called the hotel to fix everything and they have on their end they have faxed pages after pages of everything the Rewards660 visa has asked for. I have spoken to customer service on several occasions also with managers there who repeatedly tell me they have received no faxes from anyone and that until the hotel does something I cannot use my card....
I have been waiting for over a month and still no one wants to talk to me. I have called customer service at 1-866-374-5816 with too many rep's to mention their names. I have called the fraud department at 1-800-854-1557. They absolutely will not speak to me or the hotel about my account.
Then I have called the activation department in which I talked to ** the manager at 1-866-722-0687 who repeatedly tells me the hold is lifted but when I try to use the card I hear "I am sorry man your card has been declined!!!!!!!!!" Which is embarrassing not to mention I am pissed.... Then when I try to speak to someone else I get the runaround daily... Not to mention they have me on hold for over 45 minutes at a time!
I am ready to cancel this card and not make another payment. I think the BBB should revoke their license to issue more cards... This company suck!! Not to mention how much the card costs you plus the $10.00 Fee each month for service... I suppose this is what people get for having bad credit but that is awful. The next step I am taking is I am calling governor Charlie Crist. I have had enough of the runaround!!!!!!!!!!!!
Again this company sucks... They say call back in 48 hours over and over again then I call in 48 hrs still the same crap! Let's close this credit card company down! The more complaints the better we will end up... We may no longer have a credit card but they have prepaid visa's now! This company sucks!
First of all, my name is **. I have no credit card debts, or unpaid medical bills. My problem was that I just needed to GAIN a credit history. After reviewing a couple credit card referral sites, I decided to try Rewards 660. I clearly understood they were to charge $200 for 'set up fees' and leave me an open to buy limit of $50. The annual fee was unbelievable, but I honestly thought this was going to be better than nothing. So I applied & was accepted.
While waiting for my card to come in the mail, I started researching SECURED CREDIT CARDS online. I decided to go to my bank and apply for one. My bank representative actually recommended me a Student Credit Card. This card had no annual fee, and a starting limit of $550! Clearly I should have visited my bank first. I was accepted for the Student Credit card.
I decided not to go with Rewards660 after all. Rewards 660 came in the mail, with the 'Card Activation' number intact. I decided not to activate the card. I would just wait for my Student Credit Card. However, about 20 days later I received a bill for a card that I never activated. I decided to call Customer Service.
I just first want to say, 'dealing with idiots all day' does not give ANYONE the right to be rude. It's your job to provide decent customer service. If you hate your job, then you should have gone to college. Also, these people usually receive some type of commission. That's why they want your payments so badly. Anyway, I spoke with a customer service representative. I told her my situation, and that I wouldn't be needing the card. I also explained I haven't activated the card, and questioned why I was charged.
Rewards660's representative told me 'So uh why did you apply for a credit card if you obviously can't afford to pay it off?' I explained to her my situation, that I'd be getting my Student Card with no annual fee. She was extremely rude, making remarks that I should keep the card and pay it off. She finally canceled it, and I ran away from Rewards666 and never looked back! If you think this is your last resort, try a secured credit card. If you have a Savings account, you could go to your bank. If anything, apply for a Gas Card and start that way. This company is horrible.
PASADENA, CALIFORNIA -- I signed up for a credit card. When it arrived I called to activate it. They told me I had to send them income verification. I did and then when I tried to call back I couldn't find my credit card. I told them and I filed a lost or stolen claim. They told me they would send me another card and that I was not responsible for that card and when the new card came I could activate that one.
The new card never came so after several months I told them to forget it. I don't want the credit card. They said I was not responsible for that card and then a year later they placed it on my credit report for almost $400. And I never activated the card or used it. Now I can't reach them to get it off my credit. They really suck. Because of them I have seriously bad credit because it is listed on my credit as open account.
I had been a consumer of Rewards 660 for about almost an year, when I was late with two payments they suspended my card. I was contacted by a CSR and I made a payment by phone to settle the account balance. Well about two months later I get a letter from the credit collectors that I owe Rewards 660 484.00. I settle for 300.00 and they see that the payment was made but it was made as a settlement offer. So if I owed them anything which I don't it would have been only 184.00. So I'm glad that they are out of business for scamming people out of their hard earn money.
SIOUX FALLS, SOUTH DAKOTA -- I have complaint on the Rewards 660 credit card. I have had the card for over a year and always paid more or if anything the payment amount. On April 17th I had surgery and was not able to work. I have not been back to work yet and everyday I receive at least three phone calls from the company. I did call them to inform them that I was not working right now and when I would be able to send them a payment. It is to the point where I do not even answer the phone anymore.
I let it go straight to voice mail and yes there is a message left, but per the FDCA (fair debt collection act) if they leave a message once then they are not allowed to call back the same day that is considered harassment, even if you owe money or not. It really upsets me because I always made my payments until I had to have surgery. Does anyone else have this problem?
SOUIX, SOUTH DAKOTA -- I have been a card holder for one year. I never received any inline credit increases (like they promised) they don't report to all three credit companies. They e-mail or call all the time, for no reason. They are rude. Very hard to speak with them, via e-mail or phone. I cancelled the card and they still charged me the $48 yearly fee. Take it for what it is... they're watching every move so they can collect the FEE's. That why this is a multi-million dollar industry. Go to Wells Fargo. They have no fee's to get a card and they are happy to help. Please don't let Rewards660... Take your business elsewhere. You can benefit from other less than credit card companies.
My experience with rewards 660 has been horrible. And unlike most people I paid my bill on time every month for the first three months. It wasn't until the fourth month while I was between jobs that my issues with this company began. They called me everyday for a month 4-10 times a day nonstop. Then when I made arrangements I still received calls endlessly. Did this make me want to pay them? No! This irritated me and my whole family to the point I had to file a complaint with the FTC and my local police dept for telephone harassment.
Granted there will be a few of you who have had no problem but I am sure there are more of us who has had a problem with them and the few who don't are the ones they are making their money off of. They are incompetent, rude, obnoxious and I would rather pay off all of my student loans in the next month and let them put that on my credit report (that will be my only negative) than to pay them because they have been so mean and uncooperative. Stay away from this card!!! 300 dollars isn't worth all of the aggravation.
LOSANGELES, CALIFORNIA -- Have applied for the Rewards660 card, the card was mailed to me of course with the high fees I didn't mind. However after paying off the fees they canceled the card and sent me a letter that they are merging with another bank so I cannot used the card until further notice.
If anyone out there I want you to let you know that the Rewards 660, was taken over by MetaBank, if you need to know any information about your account you should call up this numbers and find out for yourself. (1-800-942-4308) or (1-800-958-2556) and they will tell you about this for yourself, new cards are being mail out for the new company.