GULFPORT, MISSISSIPPI -- I purchased furniture from Rhodes, Inc. on May 19, 2005. On August 29, 2005 the furniture was destroyed in hurricane Katrina. As this was less than 4 months from purchase, the 60 month extended care package had not gone into effect.
I notified Rhodes, Inc. and Assurant Solutions the extended warranty provider in Nov. 2005 of the loss of the furniture and sought the release of the extended care package. It was never done!!
At present in 2007, I am being harassed by Rhodes, Inc. on a daily basis wanting to collect the $221.21 for the customer care package, that was never in effect and therefore should not be paid.
Many letters and phone calls have not solved this dilemma!!
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Customer Service That Isn't
Posted by Gary on 2001-10-13
MORROW, GEORGIA -- Over the years, we've spent thousands of dollars at Rhodes, and always have been treated well. Recently, however, we had an experience which has led us to abandon Rhodes as our furniture store of choice.
We purchased bedding from Rhodes less than one year ago. Although we turn the mattress frequently, both my wife and I are unhappy with the way our mattress has begun to sag. We phoned our local Rhodes store for assistance. They sent someone out to examine the bed. He did some sort of 'measurement' with a weighted string, and informed us that our bed 'meets specifications.'
We told him it didn't meet OUR specifications.
I talked with the manager of our local Rhodes store (Mt Zion store), and told him all we wanted was a nice firm, FLAT surface to sleep on. He told me there was nothing he could do to make us happy.
So...to make us happy and keep us as satisfied Rhodes customers, we'd simply like you to replace our bedding.
At the very least I would like a response from your company regarding this incident. Thank you for your time.