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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURNSVILLE, MINNESOTA -- Rip off and dishonest people!!! Be aware! We just bought a car from there and within an hour it wouldn't start. To find out, the wrong battery was place. Bought a new battery $200 from O'Reilly the car start. Call the Ride Auto to inform them, they said they never replaced it, it came with the car and I'll be full responsible for!

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Very Deceptive and Nothing but Lies
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURNSVILLE, MINNESOTA -- I saw an '01 Ford F-350 Dually on eBay and really liked it so I called Ride Auto to purchase it. In their description they said "absolutely no rust or dents" and "all original body panels and paint". Also said "very strong smooth running truck with absolutely no issues". I purchased the truck, having only seen it on eBay and a YouTube video. I live in Virginia and had to have it shipped. I knew as soon as it arrived that most of it had been repainted.

After 2 months, it is already starting to rust back through the paint in the bottom of the doors and on the rocker panels. Have also had several other issues. Problems with the injectors, problems with the turbo, had to replace the front hub assembly (hub assembly for a Dually isn't cheap), oil leak, steering issues. Who knows what else will come up.

I contacted Ride Auto and all they said they could do was give me $2000 less than I paid if I wanted to return it and no kind of refund for new parts that I have bought. And I would have to pay to have it shipped back. They must think I am some kind of an idiot I guess. Well, maybe I am. I bought the truck from them to start with so I guess I am a little screwed in the head. Never again will I deal with Ride Auto, and I would strongly urge anyone else to stay away from there. Nothing but lies and ** at that place.

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Salvage Travel Trailer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURNSVILLE MN -- Ride Auto tried to sell me a travel trailer with a salvage title without telling me this. The trailer was advertised as having no damage. I gave them a deposit and secured financing through my bank. I went back on their website and found the trailer I had just put a deposit on advertised at a price 1000 dollars more than what I agreed to pay.

I decided to check out Ride Auto. I wish I would have done this first. There are pages of negative reviews. When I ran the VIN # on a you US government website for RV fraud it came up in big red letters, this vehicle has a SALVAGE title. The salesman from Ride Auto denied the fact and called my bank screaming at the loan officer and telling her that the trailer did not have a salvage title. She asked the salesman to fax her a copy of the title. The bank never got the fax. This and all the other horror stories about Ride Auto begs the question. Just exactly how dishonest can a dealer in the state of Minnesota be, and still keep a dealers license.

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Terrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURNSVILLE, MINNESOTA -- I went in to test drive a Subaru, which had a salvage title. No one greeted me at the door, I just asked the nearest sales guy (who just stared at me as I walked in) if he could help me. I wanted to test drive the car, and the first thing he asks is "Are you willing to make things happen so you can buy this car today?" I think skipping over the whole 'Hi, my name is _ welcome/can I help you', was rude. They weren't willing to give a decent value for my trade-in, and another guy came over saying they don't use Kelley Blue Book because "It's for pawnshops". What?? That's ridiculous!

Then the same guy asked if I would pay Kelley Blue Book value for the cars if he gave me KBB value for mine, and got mad when I said "absolutely not," due to the salvage titles. They wouldn't let me test drive without cash in hand. This place is a circus of rude employees, shady sales techniques, and shoddy product. I have never been so happy to walk away from a business.

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Deceptive Liars
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURNSVILLE, MN -- We were told and it was put in writing, that we can pay off the car early discount. When the time came and we went in to finalize everything we were then told that the person who gave us the deal wasn't with the company anymore and the deal was not valid. These people are deceptive liars. They also take minorities and people who are not so fortunate. I'm not that way but I experienced this with someone who was. Their rating on the BBB is not good. This place should be shut down. Buyer beware, please don't shop here.

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Lying Deceptive Sales
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURNSVILLE, MINNESOTA -- I called about (2007 F150 dark blue vin **) and specifically asked if it had rust on it and was assured it had none. I specifically stated if it was a repaired or rusty vehicle I was not interested in purchasing. So after talking on the phone with two people at Ride Auto and being assured it was a clean and exceptionally nice truck, I booked a ticket to fly in to buy it.

When I got there, they took me into the garage to see the truck. Upon my first visual I see it has indeed been repainted. On closer inspection I find it has a very poor quality paint finish. I further inspect open door jambs and see large spots of bubbled rust in areas declared on video that there is no rust.

Clearly this truck has been repaired to hide damage and rust. Furthermore the interior is repaired from holes and wear. Which in turn leaves me with a question of true miles on vehicle, after the fact I see a complaint online on odometer rollback discovery with one vehicle. I did not buy and walked out. They wasted my valuable time dealing with these degenerates. So buyer beware, STAY AWAY FROM RIDE AUTO.

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Ride Auto Is a Rip Off
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BURNSVILLE, MINNESOTA -- Purchased a 2011 Kia Forte from Ride Auto, they gave me the Carfax that showed the vehicle was in good condition - no accident was reported. When I got the vehicle home I noticed missing parts and loose bolts under the hood. I took the vehicle in to the Kia dealer where they told me that the car was in an accident and had extensive repair work. It also has bondo all the way down on the passenger side of the vehicle. It had a used strut and knuckle on the passenger side front wheel and had a bent tie rod on it. They also told me it could cost me up to $1000 dollars to fix the Air bag issue.

I brought the vehicle back to Ride Auto and told them I want my money back. They told me that there was nothing they could do for me, I purchased the vehicle AS IS - NO WARRANTY. I told them about the air bag issue and the missing parts and they told me they would cut me a check for $560 dollars to fix the air bag and the missing parts on the vehicle. I later on got a current Carfax which showed me that the vehicle was in an accident and the air bag was deployed. I again tried to return the vehicle and they told me the same story, I purchased the vehicle AS IS - NO Warranty and there was nothing they would do for me.

I told him about the cars suspension and the used strut and he told me the only thing he can do is cut me another check for 100 dollars for a front end alignment. I brought the vehicle to tires plus for an alignment and they told me that there was several issues with this vehicle and they couldn't do an alignment on it. The following day I returned to Ride Auto and they told me they would take back the car minus $800 dollars I paid for it. I called the Burnsville Police Dept and told them what was going on and had an officer come in and return the vehicle.

The Officer Demanded for them to return the full amount of money back and that I didn't have to sign anything. They refused to give me my money back, and gave the police officer his attorneys card. They argued that I bought the vehicle AS IS - NO Warranty and that he needed the $800 dollars to pay his employee's and to fix the title. We later got it down to $500 dollars and I was forced to sign an agreement that I wouldn't take any legal action against Ride Auto.

Ride Auto is a HACK SHOP that takes in used damaged cars and fixes them up half ass and puts them back on their lot. Don't believe anything these guys say, not even the Carfax. They know how to get a clean Carfax report when there is damage done to the vehicles. They purchase the vehicles from out of state damaged, fix them half ass, and give potential buyers (Like Myself) a clean Carfax report. Do your research before buying from this place, make sure they didn't misrepresent any of the information.

A dealer must not withhold information as to the condition of the vehicle at the time of purchase. Fraud may be committed by an automobile dealership by misrepresenting or failing to disclose such things as the true condition of the vehicle whether the vehicle was involved in an accident or sustained some type of damage when in possession of a prior owner. Make sure you do your research and buy from a reliable dealer.

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2012 Sportsmen Travel Trailer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURNSVILLE, MINNESOTA -- Left a deposit on a camper and two day later they re listed it for more money. When asked about things like heat or refrigerator was told "oh those are a cheap fix if they don't work." When asked about the water system was told that I could not see it. If I want to see it I would have to hire someone to show me. No propane tanks and no battery to show everything worked. How do you buy something from someone when you do not know it works.

Also was told to leave the deposit because it was in the process of being sold. If that was true you would have sold it when you're listed. When I talked to a salesman at Camper World was told their deposits are refundable and that they would take two hour to show me everything worked. Why wouldn't I go some place else?

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Good Service and Very Happy
StarStarStarStarStarBy -
Rating: 5/51

BURNSVILLE, MINNESOTA -- I was treated with the utmost respect and given plenty of time to consider my options to purchase from them or other dealers. They were great to deal with and I highly recommend them. Thanks and I will be a returning customer.

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Shady Customer Service. Lied About Deposit, Hold Camper. Refused to Show Water Worked. Someone to Show Me.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURNSVILLE, MINNESOTA -- Worst customer service experience. Sales told us all of the refrigerator doesn't work, that's a cheap fix you can fix, did not have propane tanks, did not have a battery, refuse to add water to the tank show that the water system works. Told me the item was being sold and that somebody was interested so I needed to put money on it to hold it. When I asked about the water system, I was told to hire someone to check it myself. They do not seem like honest salespeople.

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Ride Auto Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 13 ratings and
17 reviews & complaints.
Contact Information:
Ride Auto
Burnsville 2933 West Highway 13
Burnsville , MN 55337
952-882-7776 (ph)
www.rideautosale.com
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