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Truck
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURNSVILLE, MINNESOTA -- Worst dealer I stepped on. I made the mistake to not check reviews, hopefully with this I can save someone to not buy in this dealer as I did. One day after I bought my 11,000 dollar truck, I've been having so many problems. Cruise control doesn't work, service tires monitor system on, check engine on for the third time. They spray paint over rust areas, now I have to scrape off and repaint... So disappointed.

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Terrible Customer Service / Crap Auto / Bondo Auto / Salvage Auto
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURNSVILLE, MINNESOTA -- What a shady business. My guess is that it is a mere store front for other activity. They seem to NOT want our business. I am very interested in purchasing a older model Cummins. After dealing with this operation and reading all of the other reviews, I am glad they chased me out.

I visited Ride Auto this weekend. I walked back to the discount lot and looked at their Bondo selection. Being a mechanic myself, I did a little more research than just looking at the appearance - most of which had thin paint over rust, terrible cleaning jobs and very poorly functioning vehicles. The sales dude walked me crabbily to the lot, and opened the door to an older model diesel truck. He then said he had work to do and would come back in 10-15 minutes. Of course he took the keys with him so we couldn't start the vehicle. Ha! I'm guessing that had he left the keys, the piece of crap wouldn't start anyhow.

So, I'm checking things out and notice that there is a main seal leak (rear end seal). Also, the hood wouldn't open and there was evidence of the rear bumper being pushed into the vehicle itself - covered with a thin layer of Bondo and paint. We decided this wasn't the truck for us.

We went back to the office and spoke to the now annoyed sales guy, who refused to show us the other truck. He said it had already sold. I couldn't help but notice that the vehicle is still showing up on-line in various ads. They had done this to us before about a year back when we went to look at a truck. They said we couldn't test drive it because it had sold. Of course we found out a week later that it was still there.

PLEASE DO NOT TRUST THIS PLACE. They slap crap back together on these messed up vehicles. DO YOUR DUE DILIGENCE BEFORE YOU BUY so you are not one of the many disgusted customers leaving RIDE AUTO with a bad taste in their mouth and a pile of crap that will leave you stranded! This place should NOT be in business!!! I'm not sure how they've made it this far!

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Dream Come True
StarStarStarStarStarBy -
Rating: 5/51

BURNSVILLE, MINNESOTA -- I wanna thank Ride Auto for making my dream come true!! I always wanted to get a Corvette and these guys helped me get into a really nice C6 Corvette. I had been looking for months for the perfect deal and when this one showed up at their lot I knew I had to have it! Even though my credit isn't the best they were able to get me financed with a decent interest rate and a low monthly payment. I wanna thank Richard and Jeanae for helping me get the car of my dreams and I will definitely come back again!! Keep up the good work guys!

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Very Deceptive and Nothing but Lies
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURNSVILLE, MINNESOTA -- I saw an '01 Ford F-350 Dually on eBay and really liked it so I called Ride Auto to purchase it. In their description they said "absolutely no rust or dents" and "all original body panels and paint". Also said "very strong smooth running truck with absolutely no issues". I purchased the truck, having only seen it on eBay and a YouTube video. I live in Virginia and had to have it shipped. I knew as soon as it arrived that most of it had been repainted.

After 2 months, it is already starting to rust back through the paint in the bottom of the doors and on the rocker panels. Have also had several other issues. Problems with the injectors, problems with the turbo, had to replace the front hub assembly (hub assembly for a Dually isn't cheap), oil leak, steering issues. Who knows what else will come up.

I contacted Ride Auto and all they said they could do was give me $2000 less than I paid if I wanted to return it and no kind of refund for new parts that I have bought. And I would have to pay to have it shipped back. They must think I am some kind of an idiot I guess. Well, maybe I am. I bought the truck from them to start with so I guess I am a little screwed in the head. Never again will I deal with Ride Auto, and I would strongly urge anyone else to stay away from there. Nothing but lies and ** at that place.

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2012 Sportsmen Travel Trailer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURNSVILLE, MINNESOTA -- Left a deposit on a camper and two day later they re listed it for more money. When asked about things like heat or refrigerator was told "oh those are a cheap fix if they don't work." When asked about the water system was told that I could not see it. If I want to see it I would have to hire someone to show me. No propane tanks and no battery to show everything worked. How do you buy something from someone when you do not know it works.

Also was told to leave the deposit because it was in the process of being sold. If that was true you would have sold it when you're listed. When I talked to a salesman at Camper World was told their deposits are refundable and that they would take two hour to show me everything worked. Why wouldn't I go some place else?

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Salvage Travel Trailer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURNSVILLE MN -- Ride Auto tried to sell me a travel trailer with a salvage title without telling me this. The trailer was advertised as having no damage. I gave them a deposit and secured financing through my bank. I went back on their website and found the trailer I had just put a deposit on advertised at a price 1000 dollars more than what I agreed to pay.

I decided to check out Ride Auto. I wish I would have done this first. There are pages of negative reviews. When I ran the VIN # on a you US government website for RV fraud it came up in big red letters, this vehicle has a SALVAGE title. The salesman from Ride Auto denied the fact and called my bank screaming at the loan officer and telling her that the trailer did not have a salvage title. She asked the salesman to fax her a copy of the title. The bank never got the fax. This and all the other horror stories about Ride Auto begs the question. Just exactly how dishonest can a dealer in the state of Minnesota be, and still keep a dealers license.

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Terrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURNSVILLE, MINNESOTA -- I went in to test drive a Subaru, which had a salvage title. No one greeted me at the door, I just asked the nearest sales guy (who just stared at me as I walked in) if he could help me. I wanted to test drive the car, and the first thing he asks is "Are you willing to make things happen so you can buy this car today?" I think skipping over the whole 'Hi, my name is _ welcome/can I help you', was rude. They weren't willing to give a decent value for my trade-in, and another guy came over saying they don't use Kelley Blue Book because "It's for pawnshops". What?? That's ridiculous!

Then the same guy asked if I would pay Kelley Blue Book value for the cars if he gave me KBB value for mine, and got mad when I said "absolutely not," due to the salvage titles. They wouldn't let me test drive without cash in hand. This place is a circus of rude employees, shady sales techniques, and shoddy product. I have never been so happy to walk away from a business.

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Ride Auto Is a Rip Off
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BURNSVILLE, MINNESOTA -- Purchased a 2011 Kia Forte from Ride Auto, they gave me the Carfax that showed the vehicle was in good condition - no accident was reported. When I got the vehicle home I noticed missing parts and loose bolts under the hood. I took the vehicle in to the Kia dealer where they told me that the car was in an accident and had extensive repair work. It also has bondo all the way down on the passenger side of the vehicle. It had a used strut and knuckle on the passenger side front wheel and had a bent tie rod on it. They also told me it could cost me up to $1000 dollars to fix the Air bag issue.

I brought the vehicle back to Ride Auto and told them I want my money back. They told me that there was nothing they could do for me, I purchased the vehicle AS IS - NO WARRANTY. I told them about the air bag issue and the missing parts and they told me they would cut me a check for $560 dollars to fix the air bag and the missing parts on the vehicle. I later on got a current Carfax which showed me that the vehicle was in an accident and the air bag was deployed. I again tried to return the vehicle and they told me the same story, I purchased the vehicle AS IS - NO Warranty and there was nothing they would do for me.

I told him about the cars suspension and the used strut and he told me the only thing he can do is cut me another check for 100 dollars for a front end alignment. I brought the vehicle to tires plus for an alignment and they told me that there was several issues with this vehicle and they couldn't do an alignment on it. The following day I returned to Ride Auto and they told me they would take back the car minus $800 dollars I paid for it. I called the Burnsville Police Dept and told them what was going on and had an officer come in and return the vehicle.

The Officer Demanded for them to return the full amount of money back and that I didn't have to sign anything. They refused to give me my money back, and gave the police officer his attorneys card. They argued that I bought the vehicle AS IS - NO Warranty and that he needed the $800 dollars to pay his employee's and to fix the title. We later got it down to $500 dollars and I was forced to sign an agreement that I wouldn't take any legal action against Ride Auto.

Ride Auto is a HACK SHOP that takes in used damaged cars and fixes them up half ass and puts them back on their lot. Don't believe anything these guys say, not even the Carfax. They know how to get a clean Carfax report when there is damage done to the vehicles. They purchase the vehicles from out of state damaged, fix them half ass, and give potential buyers (Like Myself) a clean Carfax report. Do your research before buying from this place, make sure they didn't misrepresent any of the information.

A dealer must not withhold information as to the condition of the vehicle at the time of purchase. Fraud may be committed by an automobile dealership by misrepresenting or failing to disclose such things as the true condition of the vehicle whether the vehicle was involved in an accident or sustained some type of damage when in possession of a prior owner. Make sure you do your research and buy from a reliable dealer.

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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BURNSVILLE, MINNESOTA -- Rip off and dishonest people!!! Be aware! We just bought a car from there and within an hour it wouldn't start. To find out, the wrong battery was place. Bought a new battery $200 from O'Reilly the car start. Call the Ride Auto to inform them, they said they never replaced it, it came with the car and I'll be full responsible for!

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Good Service and Very Happy
StarStarStarStarStarBy -
Rating: 5/51

BURNSVILLE, MINNESOTA -- I was treated with the utmost respect and given plenty of time to consider my options to purchase from them or other dealers. They were great to deal with and I highly recommend them. Thanks and I will be a returning customer.

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Ride Auto Rating:
Star Star Empty star Empty star Empty star
1.8 out of 5, based on 16 ratings and
20 reviews & complaints.
Contact Information:
Ride Auto
Burnsville 2933 West Highway 13
Burnsville , MN 55337
952-882-7776 (ph)
www.rideautosale.com
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