Rite Aid Pharmacy - Page 2

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1.0 out of 5, based on 6 ratings and
26 reviews & complaints.

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Horrible Customer Service!!!!
Posted by on
VINELAND, NEW JERSEY -- I've had a couple rude encounters, once (actually, more than that!) by phone and in person. The phone complaint was, I was checking to see if my refill for Strattera was filled and ready for pickup. The woman I spoke to, talked to me in the most unfriendly, rude manner, saying it was ready. Her attitude was appalling. Incidentally, I spoke to her in the same manner- only after I was talked to that way! The in-person encounter I experienced was at the drive-through window. I'm assuming it's probably the same person. The phone complaint was a pharmacy technician, by the way. At the drive-through, a different technician handled the transaction for my pickup, and another technician literally shot me a snotty look and rolled her eyes at me!! When she looked back at me, I made sure I did the same thing back!!

Just a few days ago, I picked up my medication (drive-through) and this man (pharmacy) technician gave me no greeting, smile or anything! He just doesn't talk to me at all! When I sign for the pickup, he just walks away from the window, not saying a word!! I find this very unfriendly and very unprofessional!! I will say that the (very) few pharmacy technicians there are very nice, friendly and caring!!

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MJGoldfarb on 01/25/2011:
Time to change pharmacies! I'm sutre there are many more in your town.
MRM on 01/25/2011:
Reviews like this reminds me to smile and say Hi when I walk by patients in the hallway.
rockfishing on 01/26/2011:
To bad we only get one side of the story here.
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The pharmacist gave me the wrong medication-Could have killed me!
Posted by on
CINNAMINSON, NEW HAMPSHIRE -- I went to get my 1st prescription of Tramadol for pain filled at the Rite Aid in Cinnaminson, NJ. The pharmacist I saw could barely speak English, so I am also guessing she couldn't read the RX well either. I take Cymbalta which is an anti-depressant as well. I pick up my prescription and notice that the pill looks like another medication I had taken years before for depression. Instead of giving me Tramadol, the pharmacist filled my RX for Trazadone. I went in and confronted her and made her pull my RX and you could tell she knew she made a big mistake. Trazadone combined with Cymbalta can cause Seizures and other complications. She kept asking me if I took any. I should have told her yes, but I told her thankfully I always am keen on what medications I take look like and didn't take any. I did call their customer service department that handles issues with the pharmacy department and they took my complaint. I received a phone call from the pharmacy manager the next day apologizing for the mistake. I am happy that I received a call, but I am not happy that I could have taken something that interacted badly with my other medications. I switched my RX's to another pharmacy after that. I hope everyone who reads this takes a lesson to double check your RX's when you get them. You can look up what a pill is supposed to look like online, according to the manufacturer. Be safe! Pharmacists can and do make mistakes!
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drugdoc121 on 04/15/2010:
"Be safe! Pharmacists can and do make mistakes!" Thanks for spreading the word! FYI- All Pharmacists practicing in the United States of America have to taken at least two exams to practice AND they are written in English.
P.S. Ever stop to think that the handwriting of your doctor may have played a sorry role in this?
i_am_canadian on 04/15/2010:
I know everyone's human and mistakes happen but God, these are the kinds of mistakes you just can't afford to make. In Ontario, one single error can cost the pharmacist their license. I'm not sure what the laws and regulations are in the state of New Hampshire and I would never want to see anyone lost their livelihood, but you may want to pursue further recourse. The next error this pharmacist makes could be with an elderly or confused patient and wind up killing them.
i_am_canadian on 04/15/2010:
As for the sloppy handwriting, I think if there was ever a shred of doubt as to the name of the drug or the dosage, the pharmacist should be on the phone with the physician promptly to verify it. And don't fill the prescription until they do.
drugdoc121 on 04/15/2010:
I am canadian - I agree with you on the handwriting. Let me ask you this. Ever been to a retail pharmacy and see how 3/4 of the customers act when the pharmacist tell them that exact thing? I have.
Anonymous on 04/15/2010:
One mistake can kill a person, they need to train the pharmacists better.
jktshff1 on 04/15/2010:
There is NO EXCUSE for a pharmacist, regardless of country or business, for making a mistake.
i_am_canadian on 04/15/2010:
When a person walks into a pharmacy with a prescription, they are not simply a customer purchasing a blender, they are a PATIENT. Meaning that the pharmacist has an equal responsibility for their health and well being to that of their physician. So let them yell, let them stomp their feet, whatever. I don't care if it took two hours, I wouldn't let them leave until I knew they had exactly what they needed.
PepperElf on 04/15/2010:
yeah it's always good to have a pharmacist who is on top of things.

I'd recommend, if you can, try using a pharmacist who's attached to the same medical center your doctor works at. sometimes that way, it's easier to get prescription errors fixed, especially when the pharmacist knows the doctor by name.

and... getting one that REALLY knows the medications. there are some out there who actually know medications better than the doctors do. and those are the ones you want filling your 'scripts cos they really look out for you.

I had one who did that for me. I was getting 2 scripts filled (in my teens) - one for allergies and one for being sick. the pharmacist made a SERIOUS point of "do not take these together!" and if he hadn't said that... I probably would have.

a few years later the allergy medication lost its FDA approval, because when you take it with that specific antibiotic you can induce a heart attack.

I had to do a survey once of the medical center
I mentioned him by name as being awesome because of that. :)
Anonymous on 04/15/2010:
There are so many protection mechanisms in place to assist the pharmacist and to reduce errors, but the sad fact is that that these mistakes happen due to human error. There are scanners to check the NDC's on the bottles, vs. what was processed in the computer but if the pharmacist reads the original prescription wrong, then all bets are off. Now that e-prescribing is becoming more common hopefully even those errors will go down.

I am VERY glad that you are so aware of your medications, what they are supposed to look like and that you caught the mistake before you ingested the medication. Hopefully others will read this review and will become more vigelent about educating themselves about their medications as you have about yours. Excellent review!
old fart on 04/15/2010:
My grandson is now a doctor of pharmacy.... I double check EVERYTHING with him!
Anonymous on 04/15/2010:
That is great Old Fart.

People should NEVER hesitate to question their pharmacist. When I was still in the retail pharmacy we made MANY calls per day to the doctors offices' because we could not read their writing. There was one doctor who's writing was so bad that we called on EVERY prescription that he wrote.

One important note to make is when you are in line at the pharmacy and your wait is over 5 minutes, it may be YOUR prescription that they are verifying. Remember, being a pharmacist is not as simple as just counting pills and putting them in a bottle. Old Fart, ask your grandson. You may have already heard the pharmacy stories.
jktshff1 on 04/15/2010:
drugdoc...it is the responsibility of the pharmacist to insure that they understand the instructions of the Doctor. If they have any doubt at all, they should concact the Doctor. How hard is that?
old fart on 04/15/2010:
Pro... it's amazing what I've heard about some of the places...
No names have ever been mentioned but I have a pretty good idea where NOT to get my drugs...
drugdoc121 on 04/15/2010:
I never said it was hard to contact the doctor. You said there is no excuse for a pharmacist....for making a mistake. Are doctors allowed? Or are they also expected to be non-human? Anyone else not allowed to make a mistake? It is one thing to consciously or maliciously make an error but a mistake sometimes, is, an unintentional error.
FlShopper on 04/15/2010:
Great advice to always double check a prescription when picking it up.
Anonymous on 04/16/2010:
I worked in the medical field for 22 years and some doctors write horridly. We had to call to get x-rays orders verified many times, and sometimes got hollered at for bothering these doctors and it sucked having to wait for a call back. I am of the belief that doctors should use block lettering, no cursive, on their scripts and in charts so that all involved can clearly see what has been written there, or that all drugs should be assigned a number so that a name never has to be written. The two drugs the OP mentioned are close in name. I can see how it happened, but it shouldn't. People are human, mistakes get made-they could be prevented by a little more time and care from the doctor, the pharmacist, and the patient. PS My brother is a pharmacist and these are his ideas.
goduke on 04/16/2010:
I think that we can all accept that the places that dispense pharma (be it Rite Aid, Walgreens, Kroger, Mom & Pop, etc.) have multiple layers of check in place to ensure that Rx's are handled properly and filled properly. But I think we have to take a reality check and recognize that no system is 100% accurate -- doesn't make it right or acceptable, but it makes it real. The savvy consumer, therefore, is going to check their Rx when they get. 9,999 may be right, but if you are the 1 out of 10K that might be wrong (I made that ratio up, don't jump all over it), you want to catch it and bring it to the attention of the pharmacy.
jktshff1 on 04/16/2010:
+10 goduke
jktshff1 on 04/16/2010:
ddoc, I never said mistakes were not allowed, it's going to happen, but in the business of people's health and welfare, be it a DR, pharmacist, fireman, police officer, nurse etc..all highly trained positions, there is no excuse, going to happen, yea, but no excuse.
PepperElf on 04/16/2010:
are doctors allowed to make mistakes you ask?

well you know I just saw a news clip online about a hospital that performed a C-section on a woman who wasn't pregnant.

I've read news stories where a doctor amputates the wrong foot.

the problem is when these people make mistakes, the patients pay for it.
MRM on 04/16/2010:
There was an article in the local news recently that the doctor was fired for aborting one of the wrong twin fetuses. (he aborted the healthy fetus instead of the defected fetus)
Disaster Worker on 04/16/2010:
The combination of trazadone and Cymbalta probably wouldn't cause you to have seizures. Trazadone used to be used for depression, but is now used as a sleep-aid. What most likely would have happened is for you to become overly sleepy and MIGHT lower your respirations. It's highly unlikely a one-and-one doseage would do much else since trazadone is a fairly benign medication. That being said, WOW. This is the second time in a week we've heard on this site about a pharmacy dispensing the wrong med. Always check your script before leaving and always question anything that is amiss!
minaminamina on 08/10/2010:
I guarantee you 99 percent of the error is due to the doctor's bad hand writing. The doctor write tramadol like trazodone. They write nifedipine like nisoldipine. They write lantus like lancet. The list goes on...
Any one who works inside the pharmacy or having to deal with doctor's order will tell you..THERE IS NO WAY IN THE WORLD YOU CAN READ THEM!
In a pharmacy that fills 500 prescriptions by one pharmacist and 2 techs. Out of the 500 prescriptions you can only read clearly 80 prescriptions. The rest the pharmacist relied on her educated guess and making at least 50 phone calls to verify with doctors the drug name, missing drug dosage or how many times you want the patient to take a day. Doctor's license number missing, How many tablets do you want the patient to get?... The pharmacist spend at least 2 hours a day on the phone with doctors to verified hand writings and missing information in order for the pharmacist to fill the prescription. That is the reason why a prescription take so long to fill. Also the patient's insurance company took forever to process and pay which further delay fill time. When you tell the patient I can't read your doctor's hand written. The patient acts dumb and looked shock.
pazyfe on 10/07/2010:
I can relate I had the same experience at a Rite Aid in NYC: I just had a lumpectomy and was given Tylenol with Codeine for pain, I am not a pill popper never liked meds, but because this was serious surgery not your everyday superficial procedure, I thought pain meds were needed. Thank God that He has my back, He is always in the mix, and I am the daughter of THE MOST HIGH GOD, I read the bottle info just to inform myself.

Low and behold, this was someone else's prescription, medication for blood pressure!!!!!!!!!!!!!!!!!! So I took it upon myself to call the person whose name appeared on the bottle and make sure she did not have my medication, she was oh so thankful, and it turned out she could not pick up her meds because they did not have a trace of the prescription that was "called in." So Rite Aid you screwed up, in some areas there is ZERO ZERO ZERO room for error, please remember this!!!!!!!!!!

13YEARSINRETAIL on 05/08/2011:
I once had a script brought in late at night by a dad for his daughter. The doctor wrote so badly, I could not read it. When I asked the dad what it was to be used for, he got irritated and said his wife was the one that took her to the doctor. I asked if we could call the mother and ask her. He then called me a name I can not repeat and wanted the script back. If the script cannot be read, the pharmacist must take steps to clarify it. We don't want to inconvenience the patient but it is better than dispensing the wrong drug. But some patients are just plain rude because we want to be sure, but if they get the wrong drug, they say we should have clarified it.
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4+ Business Days to Order Prescriptions??
Posted by on
RAMONA, CALIFORNIA -- This is a copy of the letter I sent to Rite Aid on June 4, 2008:

Dear Rite Aid,

I have been a loyal Rite Aid customer going on ten years now. I have been filling countless prescriptions at your stores around San Diego for allergies, asthma, high cholesterol and most recently; chronic back pain due to compressed vertebrae & two herniated disks. Needless to say, my pain medication is very helpful to lead a somewhat normal life and to deal with the aftermath of intensive physical therapy. My monthly prescriptions have at times exceeded $1,000 (I am glad that is not my co-pay!). However, I am through with filling my prescriptions at Rite Aid and will never again drop off a script at any Rite Aid store. I would rather go to the local Ramona Pharmacy and pay more for my medication than to hand over one more prescription to Rite Aid.

Your Ramona, California store has repeatedly delayed my prescription orders resulting in days without pain medication. Since when does it take four business days (and counting) to receive prescriptions? I am not happy with the repeated excuses and outright lies as to why my prescriptions are delayed time and time again. The staff there is usually kind, but that is of little solace when I am out of medication and in constant pain while my prescriptions are delayed again and again.

I dropped off my script early morning on Friday, May 31st. I was told my medication would be in on Monday. I know that the medications I ordered are available next business day, as I have in the past received them next day and that is when the staff told me to expect them. On Monday, however, the story changed. Now I was told by your staff that these particular medications take three days to order. I can expect my medicine on Wednesday! I know that three business days is a lie, and it is rather pathetic that your staff lies to its customers. Your staff obviously missed my request, and would rather make something up than admit a mistake. It is now Wednesday, June 4th, and only one of my two pain medications has arrived. This is absolutely ridiculous. So now I *hope* my medication will be available four business days after my order. I am sure there will be another excuse tomorrow, as today they did not even provide me with a reason for the delay.

Now I must begin the process of shopping around for a new pharmacy and there is no shortage - Wal-Mart, Sav-On, CVS, Costco, etc. But no more Rite Aid. You have burned this bridge one too many times.

Feel free to search the web for this review of your terrible service, as I plan on posting it to every pharmacy review blog, message board or website I can find.

Your Former Customer
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Anonymous on 06/04/2008:
Sometimes delays are caused by the doctor noting "fill as written" on the Rx. Doing so makes it hard for the pharmacist to substitute or turn to generics. Insurance regulations can cause delays to, by requiring the doctor to use from the insurance company's formulary. Again, if the pharmacy is out of the specified medication, the patient waits for the meds. If any of these applied to the reviewer, the problem will probably follow him/her to another pharmacy.
simplycrystal17 on 03/03/2013:
All rite aids around the world suck!!!!! do not fool yourself thinking that they are not. I went to a Rite Aid in California where the pharmist was picking his nose and sneezing all over the place without washing his hands. Rite aids are groose and rude and simply not where I will ever shop again.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by on
Rating: 1/51
SOUTH RIVER, NEW JERSEY -- I have given them chance after chance. No change. The last ten transactions at the pharmacy. ALWAYS A PROBLEM, NEVER Fails.
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In some instances there is ZERO room for error
Posted by on
741 COLUMBUS AVENUE -- I just had a lumpectomy and was given Tylenol with Codeine for pain, I am not a pill popper never liked meds, but because this was serious surgery not your everyday superficial procedure, I thought pain meds were needed. Thank God that He has my back, He is always in the mix, and I am the daughter of THE MOST HIGH GOD, I read the bottle info just to inform myself. Low and behold, this was someone else's prescription, medication for blood pressure!!!!!!!!!!!!!!!!!! So I took it upon myself to call the person whose name appeared on the bottle and make sure she did not have my medication, she was oh so thankful, and it turned out she could not pick up her meds because they did not have a trace of the prescription that was "called in." So Rite Aid you screwed up, in some areas there is ZERO ZERO ZERO room for error, please remember this!!!!!!!!!!

Get this,as I checked the identifying leaflets,they were all under my name, correct info and everything, it was the meds and label on meds bottle that are incorrect. I have seen these pills before, I work with seniors at a nearby hospital and they use the generic brand related this blood pressure medication. So I am positive, the medication is incorrect!

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Ytropious on 10/07/2010:
Yikes, that's terrible. Are you sure the label wasn't just put on the wrong bottle though? That's also a possibility.
Anonymous on 10/07/2010:
I would take it back to Rite Aid and let them know of their error. This is a good FYI to alert people to be aware of their medications.
MRM on 10/07/2010:
WOW! Unbelievable!
MRM on 10/07/2010:
Someone should get fired for the mix up.
MRM on 10/07/2010:
Don't they verify the name and birthdate before handing it out?
jktshff1 on 10/07/2010:
While I am normally against frivolous lawsuits, you need to discuss this with an attorney. You may have just hit the jackpot.
DebtorBasher on 10/07/2010:
Walgreen's always has ME verify the address before handing over any perscriptions and I always check everything before leaving the store.

I agree with YaYa, whoever is head of the pharmacy needs to know of this error to prevent it from happening again.

I wish you the best and hope for a speedy recovery.
pazyfe on 10/07/2010:
Get this,as I checked the identifying leaflets,they were all under my name, correct info and everything, it was the meds and label on meds bottle that are incorrect. I have seen these pills before, I work with seniors at a nearby hospital and they use the generic brand related this medication. So I am positive!!!!!
MRM on 10/07/2010:
WOW! Unbelievable!
Anonymous on 10/07/2010:
The OP is correct, when you work at a pharmacy no room for error cause one mistake can cause a health hazard or possible death to the individual taking those meds.
Anonymous on 10/08/2010:
What did Rite Aid say when you went back to inform them of this error? You're right, there is zero room for error.
13YEARSINRETAIL on 05/08/2011:
As far as a lawsuit, there is no ground. She did not take any of the meds. As far as the error, it is never a good thing. However, everyone makes mistakes, including doctors, nurses and pharmacists. That is why it important for everyone to be diligent and know what they are supposed to be taking and ask questions when at the pharmacy. I'm glad nothing serious harm came to this poster from this error.
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Posted by on
PHILADELPHIA, PENNSYLVANIA -- Terrible. Will be be taking my business elsewhere & be sure to tell the community.
There are many run-ins with these difficult, repugnant employees every time my family & I walk in that particular store that we've encountered, as well as many others I have witnessed.
We are literally sick & tired of it.
We are taking our money & business elsewhere.
These employees & managers are incorrigible & totally incompetent at handling the most basic, mundane situation, and to make matters even worse for the customer, they ignore you, are rude, unfriendly & not helpful whatsoever.
Nothing ever gets done, no matter how nice & reasonable you are with all of them.
There are too many establishments that work hard for their money and are a LOT better to shop.
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Horrible service at this store
Posted by on
WILMINGTON, NORTH CAROLINA -- The Rite Aid on N. College road in wilmington NC has always been slow, very slow. However, I have been going there for monthly prescriptions for about 8 months due to convenience from my home. Today, the pharmacy got my prescription so messed up that it took 2 calls to my doctor, call to the insurance and me feeling like I was trying to illegally get narcotics instead of my routine thryroid medicine. I was yelled at, the lady was argumentative on the phone, would not listen, rude, then when I said I wanted to file a complaint, she hangs up the phone! When I go to pick up my medicine, I ask for the ladies name, no one would tell me. then the lady sticks her head around the corner and yells at me again. The assistant manager of the store was no help. It's hard to believe that large companies like this are able to function at such a bad level. I do not recommend this store
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madconsumer on 07/02/2009:
what is the other side of this story?
forrest1234 on 07/02/2009:
why don't you visit the store with a prescription for yourself and tell me.
BokiBean on 07/02/2009:
I would call corporate and tell them..did you ever get the woman's name? Mistakes can happen but there's no excuse for yelling or rude behavior on the part of an employee.
Anonymous on 07/02/2009:
I have to think we are not hearing the whole story. Did you raise your voice, resort to name calling? The entire store not wanting to deal with you, says to me that Rite Aid may not be at total fault.
jktshff1 on 07/03/2009:
I think I would change pharmacies.
forrest1234 on 07/03/2009:
I keep getting comments that say I'm not telling the whole story. Well, to comment about that let me say that in the initail conversations with this woman, I did not raise my voice. She had the whole tone and high voice aand argumentative behavior going on. It was when I firmly told her that she needed to stop yelling and stop arguing with me and LISTEN, that it really got bad. I acted like most I suppose when Pushed to the limit by a rude person. By the way, did I mention a rude person that I am paying for a service which does not include being yelled at.
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Slow, horrible service
Posted by on
MICHIGAN -- I needed a prescription transferred from Costco to Rite Aid, I stopped by several days in advance and gave all my information to the Pharmacist. Two days later I stopped in to pick up my prescription, but it had not been refilled, they couldn't find Costco's phone number, I gave them the number and they proceeded to call right after I gave it to them. I assumed everything would be fine and I could pick it up the next day. I returned, this was the final day before I needed the new prescription, but it had not been refilled, they couldn't transfer it. This prescription is very important, and they failed to fill it in several days time, I am greatly considering never returning to a Rite Aid again, considering that this is not the first time one of my prescriptions has been overlooked.
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Anonymous on 06/29/2008:
The delay could be Costco related rather than due to Rite-Aid. Pharmacies are not supposed to delay Rx transfers...but they often do so to competitors. Try calling the doc that wrote your Rx, ask him/her to cancel the original Rx...and call the script into Rite-Aid. Docs hate doing this, but it IS your prescription. Good luck!
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Getting Your Prescription Slip Back
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ATCO, NEW JERSEY -- Last week I told the pharmacist that I want my prescription slip back and to not fill my medication. He told me he couldn't do that for me right now cause he was by himself. So he told me he will leave a note with the other pharmacist. The next day so I had called and see if my slips were still there. The girl told me yeah that they have them that they won't throw something like that out and I said OK I will be there soon. So I went there and ask for my slips. Her head was like in the clouds. She was looking at the area where they keep filled prescriptions at and she asked me when I had it filled. I told her that I was only here for a slip and she said oh you meant the actual slips and I said yeah. And then she asked the pharmacist where are my slips, so he came to me and said that my prescription had been filled and I told him I never wanted them filled that I told the other pharmacist that.

He said he has to back it out of the system and find the slip for me he told me to come back in a hour so I did. And he asked me if it was a phone-in one I told him no that I dropped it off in person and I asked him why. He told me that he couldn't locate my slips and I asked him if they might have thrown it out he told me he doesn't think so then I said that they has to be somewhere here he told me he don't know what to tell me and asked me if I can contact my doctor to get a new one but he doesn't understand the concept of this .

The slips shouldn't have been lost in the first place that I had notified the pharmacist last week that I will be picking my slips up.

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Anonymous on 10/20/2007:
I was in the pharmacy business for many years and it was not uncommon for a customer to "lie" and say the prescriptions were lost just to get additional copies to have filled at other pharmacies. Since this is not the case for you and the pharmacy staff lost the original hard copy of your prescriptions the pharmacist should be the one to place the call to the doctors office. The pharmacist should be the one to explain that they had misplaced them. You should insist on this.
Principissa on 10/20/2007:
If you are unhappy with the pharmacy and have refills on the medications, is it possible for you to just have them transfer the prescriptions to another pharmacy. I know when we stopped using Walgreens for Kroger, they just sent everything over and when I was due for a refill I just called up the new pharmacy.
jktshff1 on 10/20/2007:
somethings missing here. how long after the 'scripts were turned in did you request them back? Why did you not want them filled? Why not call you dr and get them to send another?
killerklown on 10/20/2007:
And why don't you talk so good?
JasonJD on 08/11/2008:
I don't work for this company, but maybe you confused them a little bit by called prescriptions 'slips'
mossmanD on 04/06/2009:
Most pharmacies call them " prescriptions" or "scripts" so that could have been the main confusion. Also I have realized while working in a pharmacy that the majority of our costomers who do not understand how pharmacies work talk just like this person writes.
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$4:00 Prescriptions
Posted by on
Hi, I just wanted to let everybody know that here in CT our local Rite Aid is no longer doing the $4:00 prescriptions. We used to go to Target but Rite Aid started the $4:00 program(they also were giving out $50:00 gift cards)so we switched so now we are back at Target.
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abergrl123 on 09/18/2010:
blame the state of ct for that one not the pharmacy
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