RAMONA, CALIFORNIA -- This is a copy of the letter I sent to Rite Aid on June 4, 2008: I have been a loyal Rite Aid customer going on ten years now. I have been filling countless prescriptions at your stores around San Diego for allergies, asthma, high cholesterol and most recently; chronic back pain due to compressed vertebrae & two herniated disks.
Needless to say, my pain medication is very helpful to lead a somewhat normal life and to deal with the aftermath of intensive physical therapy. My monthly prescriptions have at times exceeded $1,000 (I am glad that is not my co-pay!). However, I am through with filling my prescriptions at Rite Aid and will never again drop off a script at any Rite Aid store. I would rather go to the local Ramona Pharmacy and pay more for my medication than to hand over one more prescription to Rite Aid.
Your Ramona, California store has repeatedly delayed my prescription orders resulting in days without pain medication. Since when does it take four business days (and counting) to receive prescriptions? I am not happy with the repeated excuses and outright lies as to why my prescriptions are delayed time and time again. The staff there is usually kind, but that is of little solace when I am out of medication and in constant pain while my prescriptions are delayed again and again.
I dropped off my script early morning on Friday, May 31st. I was told my medication would be in on Monday. I know that the medications I ordered are available next business day, as I have in the past received them next day and that is when the staff told me to expect them. On Monday, however, the story changed. Now I was told by your staff that these particular medications take three days to order. I can expect my medicine on Wednesday!
I know that three business days is a lie, and it is rather pathetic that your staff lies to its customers. Your staff obviously missed my request, and would rather make something up than admit a mistake. It is now Wednesday, June 4th, and only one of my two pain medications has arrived. This is absolutely ridiculous. So now I “hope” my medication will be available four business days after my order. I am sure there will be another excuse tomorrow, as today they did not even provide me with a reason for the delay.
Now, I must begin the process of shopping around for a new pharmacy and there is no shortage - Wal-Mart, Sav-On, CVS, Costco, etc. But no more Rite Aid. You have burned this bridge one too many times. Feel free to search the web for this review of your terrible service, as I plan on posting it to every pharmacy review blog, message board or website I can find.
ATCO, NEW JERSEY -- Last week, I told the pharmacist that I want my prescription slip back and to not fill my medication. He told me he couldn't do that for me right now cause he was by himself. So he told me he will leave a note with the other pharmacist. The next day so I had called and see if my slips were still there. The girl told me yeah that they have them that they won't throw something like that out and I said, “OK, I will be there soon.”
So I went there and ask for my slips. Her head was like in the clouds. She was looking at the area where they keep filled prescriptions at and she asked me when I had it filled. I told her that I was only here for a slip and she said, “oh, you meant the actual slips” and I said, “yeah.” And then she asked the pharmacist where are my slips, so he came to me and said that my prescription had been filled and I told him I never wanted them filled that I told the other pharmacist that.
He said he has to back it out of the system and find the slip for me. He told me to come back in a hour, so I did. And he asked me if it was a phone-in one, I told him no that I dropped it off in person and I asked him why. He told me that he couldn't locate my slips and I asked him if they might have thrown it out. He told me he doesn't think so, then I said that they has to be somewhere here. He told me he don't know what to tell me and asked me if I can contact my doctor to get a new one but he doesn't understand the concept of this. The slips shouldn't have been lost in the first place that I had notified the pharmacist last week that I will be picking my slips up.
CINNAMINSON, NEW HAMPSHIRE -- I went to get my 1st prescription of Tramadol for pain filled at the Rite Aid in Cinnaminson, NJ. The pharmacist I saw could barely speak English, so I am also guessing she couldn't read the RX well either. I take Cymbalta which is an antidepressant as well. I pick up my prescription and notice that the pill looks like another medication I had taken years before for depression.
Instead of giving me Tramadol, the pharmacist filled my RX for Trazodone. I went in and confronted her and made her pull my RX and you could tell she knew she made a big mistake. Trazodone combined with Cymbalta can cause seizures and other complications. She kept asking me if I took any. I should have told her yes, but I told her thankfully I always am keen on what medications I take look like and didn't take any. I did call their customer service department that handles issues with the pharmacy department and they took my complaint.
I received a phone call from the pharmacy manager the next day apologizing for the mistake. I am happy that I received a call, but I am not happy that I could have taken something that interacted badly with my other medications. I switched my RX's to another pharmacy after that. I hope everyone who reads this takes a lesson to double check your RX's when you get them. You can look up what a pill is supposed to look like online, according to the manufacturer. Be safe! Pharmacists can and do make mistakes!
HESPERIA, CALIFORNIA -- I dropped my prescription off because they said they didn't have the pain pills (Vicodin). I called the next day to see if they had them. They said yes and they were preparing it now. They kept telling me to call back. I called back for 3 hours. They kept lying about it. Finally I said I am coming to pick it up. She said it would be ready in 15 min. When I got there, I waited in line. When I got to the window, she said it was almost ready.
Meanwhile, she was taking other people that had just got there. She was taking them in front of me and just kept me standing there waiting. I complained to her. I said, "I was here first, why are you taking everyone else?" The pharmacist came over and glowered at me in a threatening manner. He said "I'm just finishing up with yours now." I said, "Yeah, I've been hearing that for 3 hours." He didn't like me complaining. He was very rude.
BARBOURVILLE, KENTUCKY -- I placed a complaint about the awful experience I had at Rite Aid in Barbourville Tues Dec. 10. I was happy to receive a call from the District Manager. He was professional, courteous, and kind in apologizing for this incident. I want to thank him for making me feel like I matter as a customer. Also, I hope this incident may educate people on Suboxone. There are many elderly, disabled, and addicted people trying to fix their lives from the misery of taking opiates a little too long. If anyone has ever seen a person in full withdrawal, they would understand.
Many people are against it, but it works and people are able to function without diarrhea, vomiting, sweats, heart racing, insomnia, bone aches, muscle spasms, jerks etc. that happens to you when you stop taking your medicine daily. I have enough life experience to know and I can tell you being judged when you are trying to improve makes you very angry. I needed to hear an apology from someone and I know he took me seriously instead of dismissing me like the store employee did. Thank you Sir, I am sorry I couldn't hear your name that well due to my cell signal when we talked but you did your job perfectly.
SALEM, NEW HAMPSHIRE -- Okay, once a month, I go to Rite Aid to have my prescriptions filled. I am a regular customer for many, many years. So, why then, each month when I go to have my prescriptions filled, they do not have the product! Seriously, it's not like they don't know I'm coming in! Better yet, I dropped two scripts off yesterday morning, and here it is, 24 hours later, and the scripts are still not filled! And they are only giving me a partial on one of them, with instructions to come back three days later to pick up the rest! I am done with this horrible company. CVS, here I come!!
W. OCEAN VIEW AVE STORE IN NORFOLK, VIRGINIA -- Day before yesterday, I went to Rite Aid in Ocean View to pick up a prescription. My complaint is not about the pharmacy. I picked up a two liter Coke, a Skinny Cow candy bar, and a 14 oz. Pepsi. In the meantime, one of the girls who man the checkout counter picked up the same kind of Pepsi and a bag of chips. There was a man working on a laptop at the same counter where her stuff was placed. I guess he was a salesman or something. I put my stuff down at the other checkout to be rung up.
**, one of the checkout girls, started to ring my stuff up and kept putting my Pepsi aside, thinking it was the other girl's. She refused to ring up the Pepsi, saying it was the other girl's. I said, "That is mine." "No, it wasn't." I said, "Yours is THERE." The man on the laptop said that "THAT one is yours." I am a senior citizen and I find their attitude insulting. I believe they thought I didn't know what I was talking about because of this. I have run across this attitude before. After that, it was honey, baby, something I don't like either. Senior citizens are a big part of the population. I think my money is as good as a younger person's.
MONTGOMERY, ALABAMA -- Needed blood pressure medicine after having child. They only were able to fill partially and gave it to me without having to pay. I was told to come back two days later to get the rest. I went back two days later and my medicine was not in the shipment. They gave me a little more, still without paying. Next day, the doctor prescribed a new kind of medicine, no longer needing the original medicine. I went to fill that new prescription at drive-through. When I got home, they had put rest of original prescription in the bag and on my bill without telling me.
So now I have 70% of a prescription I don't need... They won't give any store credit or anything saying "they did me a favor" by letting me have 30% of the prescription without paying for anything. I say, it will be a favor if I ever go back to Rite Aid.
ALPHARETTA, GEORGIA -- This is for Rite Aid store at 142 South Main St, Alpharetta, 30009, GA. I went to the store to get my wife's prescription refill on 27th December 2012. The pharmacist said that the tablets weren't available and they would have to order it, promised it would be available by the next day around noon. I went at 4 pm the next day and the pharmacist said they were very busy and didn't even know if it was ordered. Thankfully, the tabs were prenatal vitamins, hence not life-threatening. But their lackadaisical attitude could cost someone their health. I am never going nor recommending Rite Aid to anyone. I am moving to another pharmacy.
PORTLAND, OREGON -- Walked into the SE 39th & Division Rite Aid store where I bought several items allegedly on sale. One item was on display at the front and center of an aisle: Rite Aid brand allergy and pain relief medications / $1.00 so I selected the ibuprofen and went to the cashier where I paid for it, along with two other one-dollar items I selected.
Admittedly, I wasn't paying much attention and in retrospect I distinctly remember the cashier telling me that the total came to $6 and some odd cents. But it didn't register with me because for one thing, I had a splitting headache, plus my cell phone rang... Whatever. I handed the cashier a twenty-dollar bill and he did give me the correct change for a 6 dollar some odd cent expenditure.
Just outside the door, I ripped open the ibuprofen, swallowed 3 of them and then just as I was stuffing my change in my pocket, I realized that the total I paid was more than I knew it should be. Later the cashier told me, and I verified by sight, that the front and center display of on sale meds also contained packages of higher priced ibuprofen mixed in with the sale items. I think it was a deliberate bait & switch tactic which I bet tricks enough of Rite Aid's customers to make it worthwhile.
No, they would not accept the item back in exchange for the one I wanted but instead told me that I shouldn't have been so stupid. True, I'm not the brightest rock in the river, but all the other stores where I spend my money - paltry as my funds may be - are a lot more accommodating than Rite Aid.