Rite Aid Pharmacy Consumer Reviews - Page 3

MONTGOMERY, ALABAMA -- Needed blood pressure medicine after having child. They only were able to fill partially and gave it to me without having to pay. I was told to come back two days later to get the rest. I went back two days later and my medicine was not in the shipment. They gave me a little more, still without paying. Next day, the doctor prescribed a new kind of medicine, no longer needing the original medicine. I went to fill that new prescription at drive-through. When I got home, they had put rest of original prescription in the bag and on my bill without telling me.

So now I have 70% of a prescription I don't need... They won't give any store credit or anything saying "they did me a favor" by letting me have 30% of the prescription without paying for anything. I say, it will be a favor if I ever go back to Rite Aid.

ALPHARETTA, GEORGIA -- This is for Rite Aid store at 142 South Main St, Alpharetta, 30009, GA. I went to the store to get my wife's prescription refill on 27th December 2012. The pharmacist said that the tablets weren't available and they would have to order it, promised it would be available by the next day around noon. I went at 4 pm the next day and the pharmacist said they were very busy and didn't even know if it was ordered. Thankfully, the tabs were prenatal vitamins, hence not life-threatening. But their lackadaisical attitude could cost someone their health. I am never going nor recommending Rite Aid to anyone. I am moving to another pharmacy.

PORTLAND, OREGON -- Walked into the SE 39th & Division Rite Aid store where I bought several items allegedly on sale. One item was on display at the front and center of an aisle: Rite Aid brand allergy and pain relief medications / $1.00 so I selected the ibuprofen and went to the cashier where I paid for it, along with two other one-dollar items I selected.

Admittedly, I wasn't paying much attention and in retrospect I distinctly remember the cashier telling me that the total came to $6 and some odd cents. But it didn't register with me because for one thing, I had a splitting headache, plus my cell phone rang... Whatever. I handed the cashier a twenty-dollar bill and he did give me the correct change for a 6 dollar some odd cent expenditure.

Just outside the door, I ripped open the ibuprofen, swallowed 3 of them and then just as I was stuffing my change in my pocket, I realized that the total I paid was more than I knew it should be. Later the cashier told me, and I verified by sight, that the front and center display of on sale meds also contained packages of higher priced ibuprofen mixed in with the sale items. I think it was a deliberate bait & switch tactic which I bet tricks enough of Rite Aid's customers to make it worthwhile.

No, they would not accept the item back in exchange for the one I wanted but instead told me that I shouldn't have been so stupid. True, I'm not the brightest rock in the river, but all the other stores where I spend my money - paltry as my funds may be - are a lot more accommodating than Rite Aid.

ADEL, GEORGIA -- This pharmacy is absolutely awful. If you have an alternative drug store that you can use, I highly suggest that you do so. They couldn't care less about consumers and always have a rude and hateful attitude. This is not just one workers there but seems to be the norm for them all. Even the pharmacist. Customer service is terrible and their prices are triple the pharmacy across the street. I have never had a good experience in this store and it seems to be the same in other Rite Aid locations as well. I HATE THIS PHARMACY! (Prescription errors, very poor customer service, ridiculous prices and the list goes on). Doesn't get much worse than this.

ATLANTA, GEORGIA -- I am still trying to understand if this was a major rip off or a mistake by the pharmacist. Contacted Rite Aid and no response so far. I had a new prescription, the Rite Aid price for 3 months was $255. It was a life critical prescription so I gulped and paid the price. When the renewal time came up, I shopped around and found the same prescription at Costco for $25. Holy **! My mind still won't get around this kind of price difference. Are they really that horrid? Since they won't reply, I will assume they are and bad mouth them everywhere I can find.

I have lived in this area for about eighteen years, and I have to say that I have had several issues with this Rite Aid pharmacy. Last issue was when I dropped off two prescriptions, one was filed and the other wasn't. Nothing was said to me about the missing medication, the bag was simply handed over to me as if both meds were in the bag. When I realized this and questioned the manager Ms. **, I was told that the prescription was no good and they could not verify the Doctor, crazy if you ask me. I have been there many times before, but they did fill the other prescription both from the same Doc. Tired, taking your meds is serious business, can't afford to risk my health.

PUTNAM, CONNECTICUT -- On June 19 (Father's Day) I arrived at my Rite Aid store to pick up a critical pain med I was told would be ready. The rude, insulting pharmacist told me that the refill would be ready on June 20. When I suggested that another pharmacist told me June 19 he handed me the prescription and said "You have 2 choices: either come back tomorrow or take your prescription back". Actually, I have one more choice: To take all my family's pharmacy and health-related business to another pharmacy -- CVS. I rely on a pharmacist's advice for all my medical needs. Time to move away from Rite Aid.

STATEN ISLAND, NEW YORK -- Pharmacist always give me attitude and make me feel uncomfortable. My prescriptions are never filled on time and they seem to "lose" my information from time to time. I do not have any insurance, however my mom does and we both went to fill our prescriptions at Rite Aid. I sent mine in an hour before, my mom had just given hers in, I went to the counter for pick-up and they had given me my mother's prescription. Then they continued to say the prescription I had dropped off over an hour ago wasn't written up yet… but the prescription my mom handed in ten minutes ago was already filled and given out. Right.

Then because I had no insurance, I had a discount card and I had to convince them I had no insurance and when they went to check the card with my prescription, they told me it was "expired." The paper they gave me had my mother's name on it and I tried to explain to the pharmacist that's not me. She told me it's right and my name "pops up" under my mother's. How would it pop up if we have different (in my case no) insurance? The attitude from them was horrible and I refuse to go back there anymore.

MORRO BAY, CALIFORNIA -- Cashiers at pharmacy are terrible. When they don't know something (which is frequent), they make up and answer. Seems like the last place you want bad information is at your pharmacy. When I reported the issue to the Rite Aid online customer service, I didn't receive any response even though I asked them to get back to me. I contacted online customer service again to let them know I still wanted to be contacted... still nothing. My recommendation is stay away from Rite Aid especially the pharmacy -- even if it is your most convenient option. They are incompetent and indifferent to their customers.

VINELAND, NEW JERSEY -- I've had a couple rude encounters, once (actually, more than that!) by phone and in person. The phone complaint was, I was checking to see if my refill for Strattera was filled and ready for pickup. The woman I spoke to, talked to me in the most unfriendly, rude manner, saying it was ready. Her attitude was appalling. Incidentally, I spoke to her in the same manner - only after I was talked to that way!

The in-person encounter I experienced was at the drive-through window. I'm assuming it's probably the same person. The phone complaint was a pharmacy technician, by the way. At the drive-through, a different technician handled the transaction for my pickup, and another technician literally shot me a snotty look and rolled her eyes at me!! When she looked back at me, I made sure I did the same thing back!!

Just a few days ago, I picked up my medication (drive-through) and this man (pharmacy) technician gave me no greeting, smile or anything. He just doesn't talk to me at all. When I sign for the pickup, he just walks away from the window, not saying a word. I find this very unfriendly and very unprofessional. I will say that the (very) few pharmacy technicians there are very nice, friendly and caring!!