Rite Aid - Page 2

Star Star Empty star Empty star Empty star
1.8 out of 5, based on 19 ratings and
49 reviews & complaints.


Most Popular | Newest | More Options >
More filter options:
Rite Aid - Horrendous Experience!
Posted by on
BROOKLYN, NEW YORK -- So disappointed with the Rite Aid at 6201 4th ave Brooklyn NY. Rite Aid is definitely my favorite drugstore but I can never ever go back to this one because of the outrageous security setup at this place. The moment you walk in your automatically greeted my a security personnel with no uniform just standing at the door where the cameras are stored. That isn't even it. I was browsing through the cosmetic isle which is only two isles in the whole store. If your a makeup fanatic you can not help but to pick up a lipstick and look at the color and (to try hard to look inside the tube for a more accurate coloring of it, it just can't be helped.) Hence you keep up anything that catches at your eye and look at it, look at the same of it, etc. I was here looking for a limited edition nail polish of course you walk around looking for it and picking up bottles that are somewhat that color hoping you can find it. I walked through the two isles couldn't find it and as I leaving the "so-call security guy" stopped it and accuse me of stealing a lipstick. He kept demanding where I put it. How is that possible I walked through two isles constantly picking up and looking at things to remember where I EXACTLY put each thing back. I couldn't remember which one he was referring too and he couldn't specify where I picked up from but that he saw me pick it up and didn't pick it back at the same place supposedly. Seriously is anything there at the right place? The lipsticks are everywhere the nail polishes are thrown everywhere. I clearly told him I don't know then he demanded me to empty my pockets and when I did he was staring at the lotion and lip balm I was carrying. Thank goodness it was not a drugstore brand and you can only get it at department stores. I mean right after he couldn't find whatever it was on me he continued to argue that I took it and did not even apologize. If you really saw me take something I freaking sure you would have called the cops. Plain and simple. After you search me you don't even have the decency to apologize but continue to accuse me. That is just wrong. I will never ever go back to that Rite Aid location and now I feel like I can't ever shop at Rite Aid again. I have never been to a Rite Aid set up like this and with this kind of security. I have never ever faced this kind of embarrassment before.
     
Read 3 RepliesAdd reply
User Replies:
At Your Service on 11/02/2011:
Good review. You're right. They shouldn't be accusing you unless they now for sure, and even then some.
Venice09 on 11/02/2011:
Sounds like this location is actively cracking down on shoplifting, but they don't seem to be going about it the right way. I'm pretty easy going, but this would have bothered me, too. Most people are not shoplifters, and to treat them like criminals without proof is a good way to lose customers. I don't blame you for not going back.
db1105 on 11/03/2011:
I would of called his bluff and refused to empty my pockets until the police were there. That way you have some documentation when you complain to corporate.
Close commentsAdd reply
Poor Customer Service
Posted by on
PITTSBURGH, PENNSYLVANIA -- I switched from Sam’s Club Pharmacy to Rite Aid Pharmacy in September 2008. Most of my visits to the pharmacy have been pleasant; however, today’s visit was much different. I went to the Rite Aid Pharmacy (store# 04682) around 6 PM. When I arrived, there was no one waiting in line. The store’s pharmacist on duty and the pharmacist that served me was Ms. Q and Ms. Q was very rude for no apparent reason. I took my new prescription to be filled along with my other two monthly prescriptions. I asked Ms. Q how much the co-pay for the Flu medication was because my Doctor told me that most insurance companies do not cover this medication and if it was too expensive, I would not be able to pay for it so there would be no need to fill it. Ms. Q told me that she would have to fill the prescription first, in order to tell me what my co-pay would be. She then proceeded to tell me in a very rude tone, that the store was out of the medicine anyway so it really did not matter.

When I explained that, Ms. Q should not just fill the prescription, as I may not be able to afford the co-pay as I do not know what it is, Ms. Q proceeded to slam the prescription paper on the front counter. Needless to say, I will be switching all of my prescriptions to another pharmacy. I do not have to have my prescriptions filled by Rite Aid, I just chose to and I am very disappointed with Ms. Q’s customer service. I expected the pharmacist to have been a little more compassionate, helpful, and respectful but most of all...professional. With the economy being in bad shape and people do not have much money to spend, you would think that companies would try to keep their loyal customers opposed to purposely-driving customers away.

I understand that employees are overworked and underpaid but so am I (that is everyone's story)but it doesn't have to affect how you treat other people...how you treat others is a reflection of your own personal moral character.
Resolution Update 03/06/2009:
3/6/09 - I received an email from Rite Aid customer service that read: They have forwarded my complaint to the Regional Office and Store Management
to be addressed. A member of management will contact me shortly regarding
my email. They apologize for any inconvenience.
     
Read 3 RepliesAdd reply
User Replies:
BokiBean on 03/03/2009:
Sorry you were treated like this. Try Walgreen's, I like our's.
mossmanD on 04/06/2009:
I understand that the pharmacist may have been rougher than necessary, but as a pharmacy technician, I understand where they are coming from. We do not have infinite knowledge of insurance copays, so we do have to fill prescriptions in order to know how much they are. Also working in a pharmacy I have learned how severely one sided stories can be, so your credibility with me is very low.
hardsun1 on 12/15/2013:
mossmanD, you exhibit the attitude that demonstrates the main problem with customer service in today's society. Smug and arrogant. You wouldn't last in my store.
Close commentsAdd reply
StarStarStarEmpty StarEmpty Star
New Policy Regarding the Purchase of Beer.
Posted by on
Rating: 3/51
NEW YORK, NEW YORK -- Rite Aid has recently adopted a policy where you cannot purchase beer without identification. I recently stopped by the Rite Aid on Grand Street on the Lower East Side of Manhattan and despite the fact that I am fifty years old and my brother is seventy-nine years of age we were unable to purchase beer because we were not carrying identification. Where does discretion come into the equation or common sense? The laws are designed to prevent underage drinking; not to prevent middle and mature men from purchasing beer. I guess what really is appalling is the fact that I have purchase beer on numerous occasions at the location and have shown my identification to that very cashier at least four different occasions over the past week. I served our country and cannot purchase beer at 50? It is obvious to me that this policy is not very consumer friendly to those above forty. The fact that the employees cannot use common sense speaks volumes of upper management’s confidence of their employees.
     
Read 3 RepliesAdd reply
User Replies:
clutzycook on 06/17/2014:
State laws generally provide very strict penalties for stores that sell alcohol to minors. You may be very obviously over 21, but the store has apparently changed their policy in order to avoid running afoul of the law.
jktshff1 on 06/17/2014:
At 64 I can assure you that I do not look underage, but if showing id requirement stops just one kid from getting booze or cigs, it's worth it. It's not a problem since you already got your wallet out to pay anyway.
Sundrygal on 07/13/2014:
I used to work in a place where we had to ask for ID if we thought the customer was underage or looked very young. Even if the customer was old enough, once we asked for ID, the customer had to show it or we didn't allow them to buy it.
Close commentsAdd reply
StarStarEmpty StarEmpty StarEmpty Star
Made Promises Of Free Photos With Online Account But Never Fulfilled
Posted by on
Rating: 2/51
LANCASTER, PENNSYLVANIA -- I saw a promotion for 50 free prints with activation of online account. I took the time to set up the account, but never received free prints in my shopping cart. I spent 4 hours the next morning speaking and online chatting with several people from customer service and photo departments only to be told that they see it in my account on their end and that it must be a server error on my end. (Never had problems before!) Seems AWFUL convenient! They can't just tell a customer the promo code or send a coupon via snail mail. They don't even want to fulfill their promise! What a SCAM!
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Tired Of Being Ripped Off
Posted by on
Rating: 1/51
ASHLAND, KENTUCKY -- I do not know why I keep going into Rite Aid, every time I do I get ripped off. Something needs to be done with such horrible management and brought to their attention they act like they could careless. When you purchase an item and there is a price under that item that is the amount you should pay for, then when you check out it rings a higher price as usual. Their prices are so ridiculously high and on top of that they know they are ripping people off. Will never be in this store again but something needs to be done.
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
The Rite Aid Pharmacist is very rude. He acts like he is God's gift. He has a bad attitude.
Posted by on
Rating: 1/51
HESPERIA, CALIFORNIA -- I dropped my prescription off because they said they didn't have the pain pills (Vicodin). I called the next day to see if they had them. They said yes and they were preparing it now. They kept telling me to call back. I called back for 3 hours. They kept lying about it. Finally I said I am coming to pick it up. She said it would be ready in 15 min. When I got there I waited in line. When I got to the window, she said it was almost ready. Meanwhile, she was taking other people that had just got there. She was taking them in front of me and just kept me standing there waiting. I complained to her. I said I was here first, why are you taking everyone else? The pharmacist came over and glowered at me in a threatening manner. He said "I'm just finishing up with yours now." I said yeah, I've been hearing that for 3 hours. He didn't like me complaining. He was very rude.
     
Add reply
StarStarStarStarEmpty Star
Quick Response, Action Taken By District Manager: Thank You Sir!
Posted by on
Rating: 4/51
BARBOURVILLE, KENTUCKY -- I placed a complaint about the awful experience I had at Rite Aid in Barbourville Tues Dec. 10. I was happy to receive a call from the District Manager. He was professional, courteous, and kind in apologizing for this incident. I want to thank him for making me feel like I matter as a customer. Also, I hope this incident may educate people on suboxone. There are many elderly, disabled, and addicted people trying to fix there lives from the misery of taking opiates a little too long. If anyone has ever seen a person in full withdrawal they would understand. Many people are against it, but it works and people are able to function without diarrhea, vomiting, sweats, heart racing, insomnia, bone aches, muscle spasms, jerks etc that happens to you when you stop taking your medicine daily. I have enough life experience to know and I can tell you being judged when you are trying to improve makes you very angry. I needed to hear an apology from someone and I know he took me seriously instead of dismissing me like the store employee did. Thank you Sir, I am sorry I couldn't hear your name that well due to my cell signal when we talked but, you did your job perfectly.
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Employee With an Attitude
Posted by on
Rating: 1/51
W. OCEAN VIEW AVE STORE IN NORFOLK, VIRGINIA -- Day before yesterday I went to Rite Aid in Ocean View to pick up a prescription. My complaint is not about the pharmacy. I picked up a two liter Coke, a Skinny Cow candy bar, and a 14 oz. Pepsi. In the meantime, one of the girls who man the checkout counter picked up the same kind of Pepsi and a bag of chips. There was a man working on a laptop at the same counter where her stuff was placed. I guess he was a salesman or something. I put my stuff down at the other checkout to be rung up.

Maria, one of the checkout girls, started to ring my stuff up and kept putting my Pepsi aside, thinking it was the other girl's. She refused to ring up the Pepsi, saying it was the other girl's. I said, That is Mine. No, it wasn't. I said, yours is THERE. The man on the laptop said that THAT one is yours.

I am a senior citizen and I find their attitude insulting. I believe they thought I didn't know what I was talking about because of this. I have run across this attitude before. After that, it was honey, baby, something I don't like either. Senior citizens are a big part of the population. I think my money is as good as a younger person's.
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Got Screwed
Posted by on
Rating: 1/51
MONTGOMERY, ALABAMA -- Needed blood pressure medicine after having child. They only were able to fill partially and gave it to me without having to pay. I was told to come back two days later to get the rest.

I went back two days later and my medicine was not in the shipment. They gave me a little more, still without paying.

Next day, the doctor prescribed a new kind of medicine, no longer needing the original medicine. I went to fill that new prescription at drive through. When I got home, they had put rest of original prescription in the bag and on my bill without telling me.

So now I have 70% of a prescription I don't need...they won't give any store credit or anything saying "they did me a favor" by letting me have 30% of the prescription without paying for anything.

I say, it will be a favor if I ever go back to Rite Aid.
     
Read 3 RepliesAdd reply
User Replies:
trmn8r on 02/26/2013:
This is an odd situation, and I'm not sure how a pharamacy would handle it. Your doctor, on your behalf, submitted two prescriptions, and they filled them both.

Can a partially filled script be cancelled? I don't know. Did you attempt to have them not fill the remainder of the first one before they actually did it?
yoke on 02/27/2013:
Not sure the pharmacy did anything wrong. There are many times that doctors give one med and when it doesn't work will put you on another even when you have plenty left of the old one. The pharmacy may have done you a favor by charging you for the entire prescription rather than for each pill that you were given.
Jeff on 02/27/2013:
Right, they did you a "favor" by making you go back 3 times for a few pills to get you by because they didn't order enough pills to supplement all their customers, and then CHARGED you for the whole bottle anyway. Gee Thanks. I'm not a fan of Rite Aid. I avoid the store near me because the manager has a serious attitude problem when I had a problem the one time I went there.
Close commentsAdd reply
StarStarStarStarEmpty Star
New Packaging for Rite Aid Latex Gloves 100 ct and 50 ct
Posted by on
Rating: 4/51
N/A -- A few weeks ago, Rite Aid repackaged their latex gloves which were great into a smaller package about half the size of the original. As it is, the original package just barely fit all gloves, now trying to get them out is a mess especially for those people who don't want these latex gloves scattered all over the floor just trying to pull them out! It's absolutely cheap! The price is still the same, and frankly the company can't be saving more than a few cents using the smaller box. If you agree please send them an email to return to the old packaging. There aren't too many good options out there, and this product was great to begin with, now it's like CVS latex gloves: pricey and lousy!!
     
Read 2 RepliesAdd reply
User Replies:
Dukemom on 11/13/2012:
A few cents times millions of boxes (just guessing, have no idea how many they sell) adds up quick. As a solution, you could remove temporarily (and store elsewhere) enough to make them pull out easier, then refill the box? Good luck!
lexophiliac on 11/15/2012:
In this economy, businesses are tightening their belts wherever possible. An empty kleenex box is great for storing gloves.
Close commentsAdd reply
Top of Page | Next Page >