Rite Aid - Page 2

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1.7 out of 5, based on 21 ratings and
51 reviews & complaints.
Company Profile
Rite Aid
30 Hunter Lane
Camp Hill, PA 17011
1-800-748-3243 (ph)
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Employees May Be Rude for a Reason
By -

SALISBURY, MARYLAND -- These employees may be rude for a reason. It's how they're treated by the company. I have a relative that has worked for Rite Aid for years. Unless you're a store manager, you're screwed. They continually treat their employees like slaves. They cut hours on purpose so they lose their insurance. They don't post their schedules until the last minute, so there's no way you can schedule a Dr's appt or anything else. They are now cutting their elderly employees hours down to 15 a week so they lose their benefits and their health insurance, the thing they need the most.

My mother is 72 years old and only works to keep her health insurance. My father just passed away and now they're pulling the rug out from under her. This is what you get after 25 years of service. You are just a body, not a person in their eyes. My mother can no longer drive and since my dad passed, they've scheduled her to work every evening shift, so a good portion of her paycheck now goes to a taxi service. None of my family, including extended family, will ever walk into a Rite Aid again. They make me sick the way they treat these employees. The bottom line is the almighty dollar, they don't care about you.

I hear now that they're considering cutting everyone's hours and hiring more people just so they can get rid of the benefits. I hope they go bankrupt... It would serve them right. Their stores aren't even that nice compared to other drug stores. They probably won't even be surprised when the attorney contact them. It appears they have many lawsuits. What they've done to a couple of these women is illegal. I hope they win big, at least big enough to keep paying for health insurance.

Poor Customer Service
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PITTSBURGH, PENNSYLVANIA -- I switched from Sam's Club Pharmacy to Rite Aid Pharmacy in September 2008. Most of my visits to the pharmacy have been pleasant; however, today's visit was much different. I went to the Rite Aid Pharmacy (store # 04682) around 6 PM. When I arrived, there was no one waiting in line. The store's pharmacist on duty and the pharmacist that served me was Ms. ** and Ms. ** was very rude for no apparent reason. I took my new prescription to be filled along with my other two monthly prescriptions.

I asked Ms. ** how much the co-pay for the flu medication was because my doctor told me that most insurance companies do not cover this medication and if it was too expensive, I would not be able to pay for it so there would be no need to fill it. Ms. ** told me that she would have to fill the prescription first, in order to tell me what my co-pay would be. She then proceeded to tell me in a very rude tone, that the store was out of the medicine anyway so it really did not matter. When I explained that, Ms. ** should not just fill the prescription, as I may not be able to afford the co-pay as I do not know what it is, Ms. **proceeded to slam the prescription paper on the front counter.

Needless to say, I will be switching all of my prescriptions to another pharmacy. I do not have to have my prescriptions filled by Rite Aid, I just chose to and I am very disappointed with Ms. **'s customer service. I expected the pharmacist to have been a little more compassionate, helpful, and respectful but most of all...professional. With the economy being in bad shape and people do not have much money to spend, you would think that companies would try to keep their loyal customers opposed to purposely driving customers away.

I understand that employees are overworked and underpaid but so am I (that is everyone's story) but it doesn't have to affect how you treat other people... How you treat others is a reflection of your own personal moral character.

Resolution Update 03/06/2009:

3/6/09 - I received an email from Rite Aid customer service that read: They have forwarded my complaint to the Regional Office and Store Management
to be addressed. A member of management will contact me shortly regarding
my email. They apologize for any inconvenience.

Awful Store
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TIGARD, OREGON -- The cashiers have got to be the worst I have ever had to deal with. I have to shop there as they carry a few products that I need that another store does not carry and they are close to home. There is this one cashier who is old, rude, just awful and another that works with her that is just as rude. And they are always there! I don't know if they just hate me or what.

The pharmacy is just as bad. I tried to get a refill on a pain med and they screamed at me, that it was a day early! They treated me like I was a foaming at the mouth drug addict. I was not in the mood and said that it was okay, "I still had 10 **!" And changed to Target. Been there 3 years now.

New Policy Regarding the Purchase of Beer
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

NEW YORK, NEW YORK -- Rite Aid has recently adopted a policy where you cannot purchase beer without identification. I recently stopped by the Rite Aid on Grand Street on the Lower East Side of Manhattan and despite the fact that I am fifty years old and my brother is seventy-nine years of age, we were unable to purchase beer because we were not carrying identification. Where does discretion come into the equation or common sense? The laws are designed to prevent underage drinking; not to prevent middle and mature men from purchasing beer.

I guess what really is appalling is the fact that I have purchase beer on numerous occasions at the location and have shown my identification to that very cashier at least four different occasions over the past week. I served our country and cannot purchase beer at 50? It is obvious to me that this policy is not very consumer friendly to those above forty. The fact that the employees cannot use common sense speaks volumes of upper management's confidence of their employees.

Made Promises of Free Photos With Online Account but Never Fulfilled
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Rating: 2/51

LANCASTER, PENNSYLVANIA -- I saw a promotion for 50 free prints with activation of online account. I took the time to set up the account, but never received free prints in my shopping cart. I spent 4 hours the next morning speaking and online chatting with several people from customer service and photo departments only to be told that they see it in my account on their end and that it must be a server error on my end. (Never had problems before!) Seems AWFUL convenient! They can't just tell a customer the promo code or send a coupon via snail mail. They don't even want to fulfill their promise! What a SCAM!

Tired of Being Ripped Off
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Rating: 1/51

ASHLAND, KENTUCKY -- I do not know why I keep going into Rite Aid. Every time I do, I get ripped off. Something needs to be done with such horrible management and brought to their attention they act like they could careless. When you purchase an item and there is a price under that item, that is the amount you should pay for. Then when you check out, it rings a higher price as usual. Their prices are so ridiculously high and on top of that, they know they are ripping people off. Will never be in this store again but something needs to be done.

The Rite Aid Pharmacist Is Very Rude. He Acts Like He Is God's Gift. He Has a Bad Attitude.
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Rating: 1/51

HESPERIA, CALIFORNIA -- I dropped my prescription off because they said they didn't have the pain pills (Vicodin). I called the next day to see if they had them. They said yes and they were preparing it now. They kept telling me to call back. I called back for 3 hours. They kept lying about it. Finally I said I am coming to pick it up. She said it would be ready in 15 min. When I got there, I waited in line. When I got to the window, she said it was almost ready.

Meanwhile, she was taking other people that had just got there. She was taking them in front of me and just kept me standing there waiting. I complained to her. I said, "I was here first, why are you taking everyone else?" The pharmacist came over and glowered at me in a threatening manner. He said "I'm just finishing up with yours now." I said, "Yeah, I've been hearing that for 3 hours." He didn't like me complaining. He was very rude.

Quick Response, Action Taken by District Manager. Thank You Sir!
StarStarStarStarEmpty StarBy -
Rating: 4/51

BARBOURVILLE, KENTUCKY -- I placed a complaint about the awful experience I had at Rite Aid in Barbourville Tues Dec. 10. I was happy to receive a call from the District Manager. He was professional, courteous, and kind in apologizing for this incident. I want to thank him for making me feel like I matter as a customer. Also, I hope this incident may educate people on Suboxone. There are many elderly, disabled, and addicted people trying to fix their lives from the misery of taking opiates a little too long. If anyone has ever seen a person in full withdrawal, they would understand.

Many people are against it, but it works and people are able to function without diarrhea, vomiting, sweats, heart racing, insomnia, bone aches, muscle spasms, jerks etc. that happens to you when you stop taking your medicine daily. I have enough life experience to know and I can tell you being judged when you are trying to improve makes you very angry. I needed to hear an apology from someone and I know he took me seriously instead of dismissing me like the store employee did. Thank you Sir, I am sorry I couldn't hear your name that well due to my cell signal when we talked but you did your job perfectly.

Employee With an Attitude
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

W. OCEAN VIEW AVE STORE IN NORFOLK, VIRGINIA -- Day before yesterday, I went to Rite Aid in Ocean View to pick up a prescription. My complaint is not about the pharmacy. I picked up a two liter Coke, a Skinny Cow candy bar, and a 14 oz. Pepsi. In the meantime, one of the girls who man the checkout counter picked up the same kind of Pepsi and a bag of chips. There was a man working on a laptop at the same counter where her stuff was placed. I guess he was a salesman or something. I put my stuff down at the other checkout to be rung up.

**, one of the checkout girls, started to ring my stuff up and kept putting my Pepsi aside, thinking it was the other girl's. She refused to ring up the Pepsi, saying it was the other girl's. I said, "That is mine." "No, it wasn't." I said, "Yours is THERE." The man on the laptop said that THAT one is yours. I am a senior citizen and I find their attitude insulting. I believe they thought I didn't know what I was talking about because of this. I have run across this attitude before. After that, it was honey, baby, something I don't like either. Senior citizens are a big part of the population. I think my money is as good as a younger person's.

Got Screwed
StarEmpty StarEmpty StarEmpty StarEmpty Star-
Rating: 1/51

MONTGOMERY, ALABAMA -- Needed blood pressure medicine after having child. They only were able to fill partially and gave it to me without having to pay. I was told to come back two days later to get the rest. I went back two days later and my medicine was not in the shipment. They gave me a little more, still without paying. Next day, the doctor prescribed a new kind of medicine, no longer needing the original medicine. I went to fill that new prescription at drive-through. When I got home, they had put rest of original prescription in the bag and on my bill without telling me.

So now I have 70% of a prescription I don't need... They won't give any store credit or anything saying "they did me a favor" by letting me have 30% of the prescription without paying for anything. I say, it will be a favor if I ever go back to Rite Aid.

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