Quick Response, Action Taken By District Manager: Thank You Sir!
BARBOURVILLE, KENTUCKY -- I placed a complaint about the awful experience I had at Rite Aid in Barbourville Tues Dec. 10. I was happy to receive a call from the District Manager. He was professional, courteous, and kind in apologizing for this incident. I want to thank him for making me feel like I matter as a customer. Also, I hope this incident may educate people on suboxone. There are many elderly, disabled, and addicted people trying to fix there lives from the misery of taking opiates a little too long. If anyone has ever seen a person in full withdrawal they would understand. Many people are against it, but it works and people are able to function without diarrhea, vomiting, sweats, heart racing, insomnia, bone aches, muscle spasms, jerks etc that happens to you when you stop taking your medicine daily. I have enough life experience to know and I can tell you being judged when you are trying to improve makes you very angry. I needed to hear an apology from someone and I know he took me seriously instead of dismissing me like the store employee did. Thank you Sir, I am sorry I couldn't hear your name that well due to my cell signal when we talked but, you did your job perfectly.