Lately when I go to check out at my local Rite Aid there are never enough checkers to check out the customers, are you having problems with keeping the help? 5 Replies - Latest reply on 08/26/2013Add reply
Rite Aid - Horrendous Experience!
BROOKLYN, NEW YORK -- So disappointed with the Rite Aid at 6201 4th ave Brooklyn NY. Rite Aid is definitely my favorite drugstore but I can never ever go back to this one because of the outrageous security setup at this place. ... read full review3 Replies - Latest reply on 11/03/2011
I have lived in this area for about eighteen years, and I have to say that I have had several issues with this rite aid pharmacy.
2 Replies - Latest reply on 09/08/2011Add reply
Last issue was when I dropped off two prescriptions, one was filed and the other wasn't, nothing was said to me about the missing medication, the bag was simply handed over to me as if both meds were in the bag. When I realized this and questioned the manager Ms. J, I was told that the prescription was no good and they could not verify the Doctor, Crazy if you ask me, I have been there many times before, but they did fill the other prescription both from the same Doc.
Tired, taking your meds is serious business, can't afford to risk my health.
I shop at Rite Aid about twice a month. It is my pharmacy of choice due to the fact that they almost always have the greatest savings through their +UP program and they seem have better control of their ... read full review3 Replies - Latest reply on 07/05/2011
PUTNAM, CONNECTICUT -- On June 19 (Father's Day) I arrived at my Rite Aid store to pick up a critical pain med I was told would be ready. The rude, insulting pharmacist told me that the refill would be ready on June 20. When I suggested that another pharmacist told me June 19 he handed me the prescription and said "You have 2 choices: either come back tomorrow or take your prescription back". Actually, I have one more choice; To take all my family's pharmacy and health-related business to another pharmacy--CVS. I rely on a pharmacist's advice for all my medical needs. Time to move away from Rite Aid.5 Replies - Latest reply on 06/21/2011Add reply
STATEN ISLAND, NEW YORK -- Pharmacist always give me attitude and make me feel uncomfortable. My prescriptions are never filled on time and they seem to "lose" my information from time to time. I do not have any insurance, however my mom does and we both went to fill our prescriptions at Rite Aid. I sent mine in an hour before, my mom had just given hers in, I went to the counter for pick-up and they had given me my mother's prescription. Then they continued to say the prescription I had dropped off over an hour ago wasn't written up yet...but the prescription my mom handed in ten minutes ago was already filled and given out. Right. Then because I had no insurance I had a discount card and I had to convince them I had no insurance and when they went to check the card with my prescription they told me it was "expired" the paper they gave me had my mother's name on it and I tried to explain to the pharmacist that's not me. She told me it's right and my name "pops up" under my mother's. How would it pop up if we have different (in my case no) insurance? The attitude from them was horrible and I refuse to go back there anymore.1 Replies - Latest reply on 05/18/2011Add reply
MORRO BAY, CALIFORNIA -- Cashiers at pharmacy are terrible. When they don't know something (which is frequent) they make up and answer. Seems like the last place you want bad information is at your pharmacy.
3 Replies - Latest reply on 08/09/2013Add reply
When I reported the issue to the Rite Aid online customer service, I didn't receive any response even though I asked them to get back to me. I contacted online customer service again to let them know I still wanted to be contacted ... still nothing.
My recommendation is stay away from Rite Aid especially the pharmacy -- even if it is your most convenient option. They are incompetent and indifferent to their customers.
Despite the sometimes rude and un-knowledgeable managers and employees, Rite Aid has awesome deals to be had. They have Rite Aid Coupons, they take manufacturers coupons and they give up rewards (rite aid coupons) to use on your next purchase. Combine these three coupon types to get the best deals.
3 Replies - Latest reply on 12/22/2010Add reply
If you know of a store that's a pain in the rear end, stop shopping at that store and find a different one to shop at. It may have a different district manager (even if it's close) and be run totally different.
By August 2010 I made a request of a rebate for Glam Camp, supposedly for a bag with different beauty samples, my status says SCR Glam Camp Bag WAS MAILED ON 09/20/10. However I never received anything, I contact the customer service, but the only answer I got was : "your status says the bag was already mailed and we do not have more bags in stock" . I really felt stolen, disappointed, deluded, because I trust them. I think it was not the value of the article, It was the action of NO responsibility, respect and just receive a poor answer of "we are out of stock".
2 Replies - Latest reply on 11/23/2010Add reply
I wish people can read my review and know is not 100% secure to buy articles in this store and receive the rebate they promise to you at RITE AID. I just happened to me!
Ripoff at 30534
DAWSONVILLE, GEORGIA -- RUDE MANAGER at 30534--Tonight I visited Rite Aid for a usual shopping trip. I made my purchase and did not notice until I drove home the cahier had not scanned one of my 3.00 +rewards. I had to go back ... read full review10 Replies - Latest reply on 11/15/2010
WILLISTON PARK, NEW YORK -- This store does not have sufficient inventory. Also, the cashiers are not consumer friendly. They make errors when ringing up items and don't follow corporate policy concerning coupons and rewards. I try to avoid this store and prefer to travel to one a little farther from me because of the poor quality of my shoppping experiences. Whenever an item is on sale, it magically disappears, and somehow it appears the next day even though they claim that they receive shipments on Saturday. Overall, I'm very displeased with the customer service I receive at this particular location. 1 Replies - Latest reply on 07/29/2010Add reply
POTTSVILLE-MINERSVILLE HIGHWAY, PENNSYLVANIA -- I recently shopped Rite Aid store Kings Village Plaza in Minersville, PA on 6/8/10 and can't believe how ignorant the cashier was. I was buying paper towels and needed to look for something in my purse and told the lady behind me she can go ahead and the ignorant cashier rolled her eye and said they were closing. The lady I left go in front of me said yeah in 15 minutes right? The ignorant cashier said yeah actually at 10 of because they had to do the drawer and such. So at 8:45 this ignorant cashier rolled her eyes and made a comment about closing when the lady I left in front of me and I and most likely more customers had plenty of time to check out. I will be reporting this to a manager of Rite Aid. 4 Replies - Latest reply on 06/10/2010Add reply
PHILADELPHIA, PENNSYLVANIA -- Terrible. Will be be taking my business elsewhere & be sure to tell the community.
There are many run-ins with these difficult, repugnant employees every time my family & I walk in that particular store that we've encountered, as well as many others I have witnessed.
We are literally sick & tired of it.
We are taking our money & business elsewhere.
These employees & managers are incorrigible & totally incompetent at handling the most basic, mundane situation, and to make matters even worse for the customer, they ignore you, are rude, unfriendly & not helpful whatsoever.
Nothing ever gets done, no matter how nice & reasonable you are with all of them.
There are too many establishments that work hard for their money and are a LOT better to shop.
I have never been to a store that is always getting new "bonus" cards. They have the rx card, a senior card, the rewards card, and now a wellness card?! I am all about saving money but why not just give me the sale price without me having to dig through all my cards and trying to remember which phone number goes to which card? The sales are just getting confusing now. Some are only mail-in rebates, some are in-ad coupon sales, some are bonus card only sales, and some are just normal sales. I do not want to have to read every little tag that is on the shelf to figure which is which. It is all in small print which is not easy for older folks to read. Then when I get to the register, I feel like I am being interviewed, "Did you find this? Do you have that? I can look you up by your phone number?" What ever happened to "Hi, how are you doing today?" Why do I need to give out all this personal information just to get a sale? Add reply
BRONX, NEW YORK -- One of the worst experiences I ever had. I got open bottles with missing pills of my prescription and took it with me on trip. when I opened it and found it open I had to buy med and when I came back I am trying to contact pharmacy manager for more than a week but apparently manager is not in for ?? no. of days. Other people are not helpful at all. I wish I had read the reviews before going there.2 Replies - Latest reply on 07/13/2009Add reply
I picked up a pack of Rite Aid brand diapers, size 6, for my son. Everytime I change his diaper we use at least two of them because when I pull the tab to fasten them it rips. Without fail, I tear at least one every time I change him. So, I end up throwing away at least half a pack of unused diapers. What a waste of money. 1 Replies - Latest reply on 06/29/2009Add reply
Lousy customer service! I have been going to rite aid pharmacies for years. Numerous prescriptions were lost and could not be refilled until I got a new prescription.
1 Replies - Latest reply on 06/01/2009Add reply
Just recently I had to go to the pharmacy three times to finish the initial order. It's time for me to get another pharmacy!
I wanna know if I can go to rite aid with a regular CD with photos and get it developed? 2 Replies - Latest reply on 02/09/2009Add reply