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Ritz Carlton


1 Reviews & Complaints
www.ritzcarlton.com

Profiled and adding Gratuity without my authorization to my Credit card
Posted by Hands on 08/02/2008
DALLAS, TEXAS -- April 10 2008 my friends and I dine at the Dean Fearing restaurant located at the Ritz Carlton of Dallas Tx. We started with drinks and that is where it all begun. The waitress ID my receipt to my table as 3 B Ladies and added Gratuity without my permission. The Dean Fearing reservationists sent me a email of my receipt and 5 others that was not with my party, but by the reservationist senting me the other receipts, I't just showed me that I had just been profiled. I called the company and asked for a apology letter. But was sent a joke letter, not a apology. To all who wrote me a review to this complain, let me try to answer your questions. First I'm a BLACK lady and that is what the B Stood for Ritz Carlton hotels Pride there Company in addressing there guest by there name Not by there color of there Skin. The ritz carlton does not automatic add gratuity to three guest. The 5 other receipts that I received was not with my party, I don't know these people but I do have there names, what they were drinking and eating and some of the Credit Card info.
     
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Posted by Anonymous on 2008-08-02:
Some restaurants add in a gratuity if a party has a certain number of people, is it possible it was an error and they thought the other people were with your group?
Posted by madconsumer on 2008-08-03:
being it was the ritz, yes they do add gratuity.
Posted by yoke on 2008-08-03:
Did you also pay for the 5 other orders?
Posted by madconsumer on 2008-08-03:
how were you profiled??
Posted by Ben There on 2008-08-03:
What does this mean? "The waitress ID my receipt to my table as 3 B Ladies and added..."
Posted by Anonymous on 2008-08-03:
Because the OP stated they'd been profiled, I think the "B" in "3 B Ladies" must stand for something. There are a lot of B words, I'm not throwing out any assumptions as to which one they are referring to though!
Posted by DebtorBasher on 2008-08-03:
3B is probably the number of the table that they use to make sure the orders get to the right table.
What did the "Joke" letter state? I'm sure there was some kind of explanation.
Posted by Ben There on 2008-08-03:
Ahh... I get it now. Too early on a Sunday morning.
Posted by Ben There on 2008-08-03:
A lot of fine dining restaurants automatically add in tips, but they mention it in the menu.
Posted by old fart on 2008-08-03:
Who are the "dean fearing reservationists"???

And how does the "waitress ID my receipt"???
Posted by old fart on 2008-08-03:
Just what exactly is a "dean fearing reservationist"?
Posted by Ben There on 2008-08-03:
Old fart - I think she is saying that the waitress "ID'd" the receipt with the title "3 B Ladies".

Maybe they were sitting at table 3B which could stand for something like table 3 in the Bar area. I think the implication here is that the OP was dining with 2 friends and the server made up her own racist code as a way to reference the guest.
Posted by Ben There on 2008-08-03:
Dean Fearing is the name of the restaurant, and "reservationist" is a title sometimes given to one that makes reservations or bookings.
Posted by Anonymous on 2008-08-03:
Several years ago I was in Dallas and dined at The Mansion On Turtle Creek and Dean was the chef there. He is an excellent chef and is also as gay as they come, which leads me to believe that "B" is shorthand for what a flaming gay man would think of women. :-o
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