Riverchase Kia

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2.0 out of 5, based on 3 ratings and
8 reviews & complaints.

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Riverchase Kia Does Not Stand Behind Their Word
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Rating: 1/51
PELHAM, ALABAMA -- I purchased two new Kia's from Riverchase Kia earlier this year. One of them gave us problems from the very beginning, causing us to have it towed to Riverchase Kia almost every week for the first month we had it. The car was in their shop for an average of 5 days the first three times we had it towed there the last time 5 WEEKS. During those three visits they told us that they didn't know what was causing the problem(1st), replacing some parts(2nd), then replacing more parts(3rd). When picking up the car after the third time(which reeked of cigarette smoke)my wife an I were told that if the car gave us any more problems they(Riverchase Kia)would put us in another car. Less than a week later the car broke down again with the same problem. We were at the dealership as soon as they opened the next day to be put in a different car just as they promised. While we were talking with the salesman the OWNER of the dealership walked in, sat down with us, took our keys and told us that he was not going to put us back in the car and that he would not want to drive that car himself. He told us to give him a couple of days while he visits with Kia corporate. He said that he would call me on Tuesday and set up a time to meet with us and resolve it once and for all.

Tuesday came and went, no call from the OWNER, no call from anyone at Riverchase Kia. I called my salesman the next day to find out why I had not heard from anyone, he said that he didn't know. I called multiple times and asked for the CSM only to be forwarded to voice mail and my calls were never returned. The only person that I could ever get in touch with was my salesman who could only tell me that he had mentioned it to his CSM or to the OWNER and they are looking into it. FIVE WEEKS LATER I receive a phone call from their service department telling me that my car was ready to be picked up.

I called the CSM who again did not return my phone call and I called my salesman who could only tell me rumors that someone was doing something. I had no other option but to pick the car up, which I did the following weekend. The car has been running fine so far, but my wife and I feel like we have been drug through the mud. We were lied to, avoided, and treated as if we hadn't just spent multiple thousands of dollars with them. I suggest that you be very careful about buying a car from Riverchase Kia.
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cmthru on 09/19/2013:
Big mistake handing over the keys a trusting them. Essentially you walked out with nothing in writing about getting a replacement vehicle. Consider yourself lucky that they did not claim you abandoned the vehicle and they towed it out to the street.
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$5000 Minimum Trade In Allowance... Joke
Posted by on
PELHAM, ALABAMA -- Don't fall for the Riverchase Kia $5000 minimum trade in unless you are desperate and need a car with no down payment and do not care how much you pay for your car or in payments. All they do is take the MSRP and add $5000 to it. Then take off your "$5000 trade allowance" ie MSRP on Optima is 21900 they will price it to you at 26900 - 5000 trade and they have you paying 21900 the suggested retail. Instead you can go to Honda or Nissan and they start at MSRP and go down plus you get a better car with a higher resell value... Also, they do the bait and switch with the online stuff even on the used. They advertise cars on the site that they no longer have at great prices tell you it is there and when you get there "it just sold" but they of course have a more expensive one just like it.... And financing deals and lease deals like 0 down and 199 a month --- you need spotless perfect 750+ credit otherwise they are going to stick you with a 15-25% loan...

In Alabama Usury Law says 8% is the max you can charge on a secured loan so how can they charge that?
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ChuhBaca on 12/02/2011:
Any advertised dealer special is never intended to give you a good deal. Any advertising hype you hear from them is simply to get you in the dealership. The best way to get a good deal on a car is to do your own research and learn their techniques. These are something that a dealership would NEVER advertise.
olie on 12/03/2011:
This is terrific information for all of us. Thank you for making this known.
GenuineNerd on 12/03/2011:
Any dealer that promises a "$5000 minimum trade-in" with a beater car often jacks up the price and the financing. I would never patronize car dealers that play these kind of games, often through loud, condescending radio ads (with fast-talking fine print at the end), or large full-page newspaper ads that say the same thing. I know of at least three car dealers that played these type of games in their advertising...all three dealers are now out of business.
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Poor and Un-Professional Car Dealership
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PELHAM, ALABAMA -- I have never in my life been treated with such Poor Un- Professionalism in my life. I am soo Mad that I just had to write this review. In my experience I am first going to start off by saying, I have met a lot of car dealers and bought a few cars in my days, but never have I been treated with such disrespect as I have been today. So, here I am, in search of a great car, and I see that Riverchase Kia seemed to be having a sale's deal event. I go home from work and get my pregnant wife and son and we decide to go look at cars. Well I pulled into Riverchase Kia and found a nice parking space next to several other empty parking spaces. Keep in mind now, there are no signs that say, hey don't park here, this spot is reserved. Anyway, I and my pregnant wife with son, get out of the vehicle expecting to possibly buy a vehicle, and be greeted by a sales person. But just as I get out of the vehicle this sales guy comes up to me and ask if I will get back in the vehicle and move to the next parking space over because he wants to move a car in the spot I just parked in. I looked at my wife and my wife looked at me and we all got back in the vehicle and just left. It was apparent this dealership had no intentions of selling any vehicles to me! really, how Rude. I feel bad for the guy who owns this dealership. They might as well put a sign up saying, hey come buy a car, but wait, don't park in any open parking spaces because the sales guy's need to park their personal car in a specific spot. Don't buy from this Un-Professional dealership, seriously. Thanks, Jack
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dan gordon on 07/24/2010:
Your serious???? this was the major affront to your ego? get a grip.
PepperElf on 07/24/2010:
they asked you nicely to move
and that is *offensive?*

wow. .... O_o
DebtorBasher on 07/24/2010:
He said he wanted to move a car in that spot, he did't say it was a reserved space for an employee. Chances are, when someone buys a car, they have a salesman pull the car up to the front for the customer and those spots are probably for that purpose. I know when I bought my car, they took it around the back and gave it a nice wash then pulled it up front for me. It's probably pretty much the same at any dealership. Yes, they could put a 'no parking' sign there...that would make sense.
Anonymous on 07/24/2010:
Agree with the above comments.
Venice09 on 07/24/2010:
Did you ask why he needed that particular spot? Instead of immediately getting insulted and possibly missing out on a good car deal, you could have simply asked the salesman to explain. He might have had a good reason that actually made sense to you. Since he asked you to move your car only one spot over, it sounds like a certain car needed to be parked in the spot you were in. He might been more than happy to explain if you had just given him the opportunity.

I don't know what gave you the impression that he wanted the spot for his own personal car or that he was rude, but I do think you jumped the gun by just leaving in a huff.
Sheriffs Uncle on 07/24/2010:
It was only spot over. Obviously the salesman had a really good reason for needing that particular spot or he would have just pulled into the adjoining space. It was more trouble for him to ask you that than to just take the other spot, so it must have been a business need.
jktshff1 on 07/24/2010:
Got to side with the OP. Move the car with no explanation or apology. If that's the way they act with a prospective customer, what's going to happen when they got your money? I would have left also.
Helpful on 07/24/2010:
I agree with most the other posts here. If that upsets you, Jack, you must have a hard life.
2cent-er on 07/24/2010:
I'm wit Jack. I demand good service. you can spend your money anywhere. he wants the car moved out of an unsigned spot; let him move it and have it washed also. that would have trapped you in the show room and given them more time to loosen you up..too many sales/service people are just too stupid to get it..every customer is precious..they're who feed your family.
Sheriffs Uncle on 07/24/2010:
This is one of those "We weren't there" reviews. It seems to me to boil down to attitude. If the employee was rude, then I would have left just like Jack. If Jack is high-maintenance, then maybe he over-reacted. There are some details left out here, because there was an explanation. He wanted to park a car there. Not a very detailed explanation, but one nevertheless. So, I'd say the salesperson must have been rude. Asking Jack nicely could have been a good icebreaker, not a deal-killer.
Anonymous on 07/24/2010:
Plenty of other car dealerships. He must have already met his commission quota to risk losing a potential sale. The other vehicle he wanted to park was probably a deal already in the bag, so it wouldn't have hurt for the salesman to park one over. You don't have to have any 'reason' to leave Jack, whatever you're comfortable with, go for it.
Venice09 on 07/24/2010:
I agree with you for the most part, Sheriff, but I'm not completely convinced the salesman was rude. Now that I think of it, maybe he wasn't a salesman. He could have been someone from the service department who didn't feel the need to explain why he had to park a car in that particular spot. There doesn't seem to have been any conversation at all because Jack immediately got back in his car and left without saying anything. This is definitely one of those "had to be there" reviews.
Sheriffs Uncle on 07/24/2010:
Exactly Venice. I was even wondering if the person was even an employee. The review calls him a salesman. Like you say, he could have been from the service dept., but there's definitely a different dress code, so I assume the person was wearing a tie. Need more info or need to have been there is still my stance.
Sheriffs Uncle on 07/24/2010:
But, as our own Stew would say, the customer is always right, and there are plenty more car dealerships. No need to start out on a bad note.
Venice09 on 07/24/2010:
I thought about the dress code, too, but I just don't think Jack stuck around long enough to find out exactly who the person was. When you think about it, it could have been anyone!
Venice09 on 07/24/2010:
And let's not forget that Jack also assumed it was the guy's personal car, which probably wasn't the case.
DebtorBasher on 07/24/2010:
2cent-er...When I said they took my car to the back for a wash...it wasn't the car I came in that they took. It was the car I just bought from them. So, there wouldn't be any need for, as you said, 'trap and loosen' me up in the showroom. It was the new car and it was after I signed the papers and finalized everything.
Critical_level2 on 07/26/2010:
Maybe it was a Handi-capped equipped vehicle, like one with a ramp or lift, that needed extra room so it had to go into a certain spot.

I guess we will never know as the OP never bothered to ask.
2cent-er on 07/29/2010:
what difference does any of this make? it was an open unsigned spot and he was told to move it, polite or otherwise-who cares!..you never know in retail what will turn a cust off. don't take any chances. sales/service is a zero defects thingie. one person will voice their displeasure-nine people will just use their feet..
2cent-er on 07/29/2010:
Debt-bash, I understood your post. my point was; washing his old car would have been a good sales gimmick.
jktshff1 on 07/29/2010:
waiting for "Debt-bash" to comment LOL!
Alain on 07/29/2010:
I suspect it's coming soon.
MRM on 07/29/2010:
MRM on 07/29/2010:
And waiting...
MRM on 07/29/2010:
Still waiting...
DebtorBasher on 07/30/2010:
I don't think so 2cent-er. Think about it...would having them wash your old car that you are planning on trading in, really be a deciding factor as to whether or not you will spend 20k or whatever to buy a new car from them? I'm thinking...ummm...no.

Oh..and it's 'DebtBash' with a capital...opps, I can not correct spelling anymore...carry on.
jktshff1 on 07/30/2010:
'bout time you replied 'Genral
momsey on 07/30/2010:
I can imagine being annoyed at the time, especially depending on the attitude of the employee and the reason why the car should be moved. And I can imagine leaving without wanting to do business there.

However, I can't imagine that you've never been treated worse than this and you're so mad you'll spend some time writing an online review. This almost seems like a joke?

You're looking for a great car and you go to Kia??? Got to be a joke.
Mike Sanford on 05/04/2014:
BAD DEAL ON MY kia. First Third Bank financed the car and at the end of term turned in or charged off $ 1100.00. Then turned it over to collection agency to handle. I will not pay, suck it . Mike Sanford
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Terrible Service!
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PELHAM, ALABAMA -- The service manager is unbelievably rude and talks down to people. I have owned my car for 4 months and have had to take it in 3 times and have had AWFUL service every single time. The first time I had to take it in was because the rain guards on my windows were falling off after 2 weeks of owning my car. (Since then, they have fallen off AGAIN and I had to have them completely removed and found out when the service dept. "fixed" them the first time, they just super glued them back on... and super glue does not come off of a car.) The service department had not put them on properly.

The second time, it was an electrical issue but the service manager told me I was an idiot because the problem would not happen while my car was in the shop. I also asked them to wash and wax my car. When I picked it up (after having to call to see if it was ready... I never received a phone call from them like I was told I would), there was dried wax caked all over my car and the inside was FILTHY! This last time I took it in was because the check engine light was on and, again, never received a phone call to come pick up my car. When I called at 4 P.M. to see if it was ready, the service manager proceeded to yell at me when I questioned him about why I never received a call telling me my car was ready. I met several people in the waiting area and they all have the same complaints about the service manager, John... he's just simply rude and thinks he is better than everyone.

When I complained to the dealership manager AND John when I picked up my car, I was never told "I'm sorry"... just had the loaner car keys snatched out of my hand (which was given to me on an empty tank of gas so I had to use my own money to put gas in THEIR loaner car... same thing happened to me last time I got a loaner from them) and they told me to leave. I will NEVER go back and hope my story enlightens others so they will stay away from this place also!
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Price Charged For Tire Rotation And Balance
Posted by on
Rating: 3/51
PELHAM, ALABAMA -- I went to them because I had a problem with shimmy in the front end. The service manager drove the car and confirmed it was a problem. The service advised me the charge would be 60.00. I thought this was a very high price for this service. He indicated that it was something I needed. I was later told that there was a problem with the rotors which made sense so the work was to be done. He then told me that the brakes would soon need to be replaced ad I thought that made sense as the car had 48,000 miles. My concern was that the total charge of 278.94 was a bit too much and the charges were not itemized. I checked on the cost of rotating and balancing with other places and the average price wqs 30.00. This was my biggest complaint even though I agreed to it. I would like to know the price of each item that was repaired.

The service advisor was very nice and prompt in starting on the repairs. I am not naive about methods used to get the most money that they can. I would just like to know what each procedure cost.
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trmn8r on 05/06/2013:
Absolutely the charges should be itemized. The brakes, rotors, balancing should be separate line items.

The best person to ask for this is the service advisor. What was his response when you went back and asked?

As for high costs, car dealers are known for that. The best place to have balancing done would be a good tire shop, in my opinion.
Obsfucation on 05/06/2013:
$279 for brakes? Did I read that correctly? I'd like to get that deal, that's a great price.
FoDaddy19 on 05/06/2013:
If you got a full brake job and a tire balance and rotation done for $278.94, then you did *very* well. Last time did a brake job on my car myself, the parts alone were over $300.

Yes, everything should've been itemized, but you got a great deal.
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Service Department lies.
Posted by on
Rating: 2/51
PELHAM, ALABAMA -- I purchased a brand new 2012 Optima from here. The next day something was in the road that I could not swerve to miss and therefore damaged the front passenger tire. My insurance company paid $200 to Kia for tire replacement. 5 months later that same tire turns up with a bubble in it and needs to be replaced. I take it to Kia and they tell me that my insurance bought a cheap tire and they can not cover it, therefore I am going to have to pay $200+ for a new tire. But this tire they put on will be covered with road hazard. It is the exact same tire they put on 5 months ago but for some reason they won't cover this one. I even have the exact estimate and cost from my insurance company. It should be covered under Kia but they refuse. They lied straight to my face and I will never return and advise anyone not to trust their service department.
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trmn8r on 08/15/2012:
This is strange. They should have replaced that tire with the exact same one that is on the other 3 wheels, and thus it should be covered the way it was the second day you owned the car.

Were you aware that they installed a "cheap" tire when the first one was replaced?
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Loss of Trust
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PELHAM, ALABAMA -- Being a two time purchaser with this dealership we approached them for help due to medical reasons and one of us no longer able to drive. Being 2 retired ladies who had trusted Riverchase Kia's sale staff and honesty we re-contacted them to trade in the 2 previously purchased cars-new 2008 Kia Stortage and used 2007 PT on a new larger single vehicle. I agreed to raise my monthly payment from $437 to $575 and put about $1000 down. Talking with our prior salesman and dealership sales manager we were told they could and would help us but ask that we wait until after 10/01 for the new incentives. Oct online specials are $4000 rebates on the 2009 Sorento we were discussing. On 10/9/09 their sales manager called us back as we were leaving for the dealership and told us that our pay-off's were way too high for them to work with us. They sold us these car's originally---therefore they knew what they had charged us and how long we had the cars when we asked for their help. Apparently they not only set us up for a devastating heartbreak in our current situation but they cheated us on the other 2 sales--- BUYER BEWARE.
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CSD on 10/10/2009:
I confused as to how they cheated you. Maybe I need to read it again.
hip mom on 10/11/2009:
They overcharged us to begin with.
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Watch Your Back!!!!
Posted by on
PELHAM, ALABAMA -- If you are planning on buying a new or used car...avoid Riverchase Kia in Pelham, Al. Like the other reviewers said...their "$5,000 minimum trade" is only half the scam!! Make sure you review all of the paperwork before you sign! They say they are "giving you" a service contract (which is refundable, by the way!!!) and you end up owing $2,500 more on the car for their useless "warranty" because they added a worthless item to your deal!!! Read everything and negotiate price with these shysters...not payment!
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trmn8r on 12/12/2011:
Good advice. There must be a heck of a lot of people who walk into car dealerships who say "I can afford to pay xxx per month," because the advertising is clearly targeted on this group. then the whole game of wedging a certain deal into that person's monthly budget begins, which has a lot of opportunity for hosing the consumer with a high rate loan, for one.

I've never understood this thinking. If it is that critical that a person pay a certain amount or less per month, perhaps a person shouldn't be buying a new car or a car using credit. I buy my cars using cash, and just bargain the price.

You ALWAYS need to read everything. That is the buyer's responsibility prior to signing. That thing is a contract.
wow on 09/27/2012:
5,000 added to the price to cover the minimum trade allowance. Sounds shady....I would just call and get them to fax me a quote before I made the trip.
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