RK Chevrolet Consumer Reviews - Page 3

VA. BEACH, VIRGINIA -- Amy ** has been delivering parts to our business for at least four years or longer. Amy has been pleasant and professional the whole time. She would be a valuable asset to any company she works with. She is very good and efficient in getting us our parts and returns processed. Thank you, Amy **.

VIRGINIA BEACH, VIRGINIA -- This place is just amazing. I was 20 and buying my very first car. I was so nervous and didn't know what I was doing. They never took advantage of that, Dennis ** was awesome in keeping me updated, explained the whole process, showed me every feature of the car and even sat in the car with me through the OnStar call. The finance part was also great. They explained everything thoroughly and answered every question I had. I would recommend this dealership to anyone looking for a new car. I love my new Cruze!

VINELAN -- I work for RK Chevrolet. Though it took a while before I was able to be approved for a vehicle in the end I was able to purchase a 2008 Kia Sportage, great miles nice running car. Only problem I had was the time promised the vehicle would be fixed for the recalls took a week longer than promised. Overall I'm pleased.

VIRGINIA BEACH, VIRGINIA -- I'm sorry to say that RK Chevrolet service has continued to disappoint me time and time again. I stopped taking my car there for oil changes two years ago, because if you're like me you don't have 6 to 8 hours to get your oil changed.

I recently had what could be called a near miss with this horrible service department, the person helping me was named ** and that is as far as I will go with that part of this complaint. The front of my Chevy Tahoe had been making really bad grinding sounds for about two days. I called to make a drop off appointment and was happy to find out that I had purchased the extended warranty on my vehicle. My wife dropped it off that day and RK had it for 7 days. Upon dropping the car off RK (**) was informed that I needed this vehicle to take a road trip the following Thursday.

When I called the following Thursday to see if my car was ready I was informed that repairs had been made but they were unable to resolve the loud clunking and grinding sound coming from the front tires. I specifically asked if the car was OK TO DRIVE to my destination. There reply was "the car is fine to drive just don't put it into 4 wheel drive and we will finish the repairs upon your return."

Three quarters of the way or about 200 miles to my mother-in-laws the ABS light came on followed by a loud grinding that just continued to grow louder. I called RK (**) and asked him if this was OK or a danger as I now have my 10 month old daughter and wife in the car. I was told again, "Not to worry, your car is safe to drive and we will take care of that when you get back."

At this point let me cut to the chase, I am now sitting here at my mother-in-law's writing this complaint after my front right wheel almost fell off last night. I have taken it into another Chevrolet dealership and in one hour (not the seven days RK took) I was told that I could have had a catastrophic failure and not only lost my front tires but my wife and daughter also.

This is criminal behavior as far as I am concerned and this will be the last time I ever take my car into or buy from RK Chevrolet. I would consider some sort of legal action but I too serve in the Military and have neither the time nor money for a lawsuit. BEWARE OF THIS DEALERSHIP AND THERE SERVICE DEPARTMENT, THEY ARE UNSAFE AND MISLEADING!!!

VIRGINIA BEACH, VIRGINIA -- WARNING: DO NOT Purchase the extended warranty offered by the dealership and DO NOT have your car Serviced at RK CHEVROLET.

We should be the "Poster Family" for Chevrolet. I have owned at least 12 Chevrolets in my lifetime and purchased (7) brand new (over $250,000) Chevrolets. My wife and I typically purchase the extended warranties to limit any unforeseen repair expenses. Until recently we have been pleased with the service provided by RK Chevrolet. The 2000 Corvette I purchase in Dec of 2000 was nearing the end of its extended warranty (6 years - 50,0000 Miles). I brought it to RK for a final checkup and to fix a few items. (no other warranty claims have been submitted). The corvette has only 18,000 miles on it and is stored in my garage and is very well maintained (It's Beautiful).

Getting back to the issue... sorry. The items I had repaired included the CD Changer, the keyless remote and a noise from the fan belt. The dealership sent the CD Changer out to be repaired, then changed the Serpentine belt (a consumable I gladly paid for) and replaced the keyless remote. It took a considerable amount of time to receive the CD changer back and I picked up the car Mid Jan 2007. I immediately heard the belt noise, thinking it was a new belt and the noise would go away, I drove the car home parked it in the garage and covered it up.

On our Wedding Anniversary (Mar 4 - 29 Years) we drove the car to dinner. I noticed that nothing RK fixed was fixed. The CD Changer did not work the keyless remote didn't work and the noise from the belt was getting worse instead of better. I notified RK and the service staff told me to bring it in when I had a chance. I brought it in and RK has agreed to have the CD Changer repaired again and to reprogram the remote but the noise from the belt has now been determined to be a separation in the Harmonic Balancer (this device is connected to the engines crankshaft and drives the serpentine belt a part that should never go bad).

RK misdiagnosis the original issue and the extended warranty company refuses to pay for it. Growing up in a union household I have always supported the American car manufactures as my father does. I was proud to serve in the Armed Forces. I also strongly believe "What Right is Right". RK and the extended warranty company have an obligation and a contract that requires them to fix this car appropriately. Is it time to buy foreign?

After reading everyone's opinions about R K Chevrolet and hearing a few on my own (since my ordeal), maybe I need to talk to Mr. **. My story is different. I purchased a 2007 Tahoe in February with a 2004 Altima as a Trade in and one week later, I received a call from my salesperson telling me to come in to see the finance manager. When I got there, I was told that the company that accepted the original deal with a note of $590.00 a mo. Decided not to take the deal, but the good news was that they found another company that did. The new note a mo. will be $735.17 (keep in mind I had warranties in the beginning, but none when the note rose).

I told the finance manager (I think his name was **) that I could not afford that. I had to have been in his office for 1/2 an hour not understanding a thing he was telling me. He said that he'd make the 1st payment, that should help. As I started talking to people, I found more cases like mine. Where the deal was closed and somehow R K reneged! However, they didn't feel the pressure that I did and took the car back to the dealership saying in one case, if you have a problem see my lawyer or decided not to pursue a deal with them. When I asked if they even still had my car I was told. "I don't know".

I had my 11 yr. old son with me and that's the only reason that I didn't cry from frustration and gave in so easily. After praying about the situation I sent an email to customerservice@rkautogroup.net and after not receiving a reply I received a thank you letter that read, at R K Chevrolet customer satisfaction is our first priority. I then faxed a letter to ** with a copy of the email I'd sent and have heard nothing yet. Maybe they are trying to figure something out, maybe not.

I'll keep you all posted. I have asked for advice from honestly over 50 people and more than half suggest legal counsel, so I'm really tired of that response. I just want what I was promised ORIGINALLY. I have two contracts! What hurt most was that I looked online and my exact case was in the top 10 Scams of Auto Dealerships! A single hard-working mom.

VIRGINIA, VIRGINIA -- Well the night of august 30 we went around looking at cars. And my wife seen a candy apple red gt it was a 2003 model with payments of 249 a month. Well the next day we went to the lot and were looking at the mustang gt and the salesman comes up and says that he had a 2002 mustang gt trade in we would like better. Well we look at the front of it cause he rushes inside of it for a test drive well the test drive lasts around the block. When everywhere else we went we got to take it a few miles down the road. Well before we even pull out the lot I told him I was just looking and wasn't going to buy nothing today.

Well, he was like lets go inside and talk and me and the wife was thinking he would he was going to tell us the price and would payments would probably be for the car so we could think about it. Well we go in and he takes my military id and my driver's license. He goes and talks in the back room about how much a 2002 mustang gt with 27500 miles would cost he comes back saying they would take 18999.99 for it and with payments of 400 dollars a month and I said isn't that corvette payments. And I said for that much I could take another 2000 and get a new v6 mustang.

And so he goes back again and come back with a carfax sheet saying a 2002 mustang gt with 27500 miles had a retail value of 31000. And so he comes back again and I start asking for my id's back and the guy goes why don't you want to get it today and I'm like well I want to go home to think about it well. Me and my wife keep asking for my ids and he keeps coming back saying that he don't see what I have to think about and I go out to our car which is a 2005 gt g6 which is paid off and was talking to a friend on the phone about how bad of experience we are having and notice the back bumper is all scraped up.

Kind of look like it had rear damage or something but according to him it had never been wrecked. Well manager comes out and I tell him that I was upset that I couldn't get my license back when I leave and tells me that I couldn't get a better deal and asked us why we came in and I was like I was interested in that candy apple mustang till I started dealing with this guy. And we left.

VIRGINIA BEACH, VIRGINIA -- I bought a 99' Durango from RK Chevrolet around the month of April this year. After purchasing it I was told I had to pick another vehicle because the bank didn't want to finance me. They said the reason that they wouldn't finance me was because the SUV had 81,000+ miles on it and the bank didn't feel safe thinking it was going to break down. I worked with the agent in charge of financing and I was able to keep the Durango. So after all the problems with getting the SUV I thought things were fine. About a month after I discovered that the passenger side front tire was going bald on the inside part of the tire.

I took it to a garage after I purchased new tires for the SUV not 3 months after getting it. I went to a garage to get the tires aligned to eliminate the problem. The service person at the garage told me that the inner tie rod ends were no good and needed to be replaced. Again this is only 3 months after purchasing the vehicle. This told me that the parts were bad to begin with when I purchased it. I then went to RK Chevrolet and asked if they were going to take care of the problem because the SUV was only purchased 3 months prior. They told me no and that I would have to pay to get it fixed there.

After hearing the reputation of the company after buying the SUV I knew I didn't want them to fix it, So I told them I was going to go someplace else to get it done. I then went and purchased the parts I needed for about 1/2 the cost RK told me and was told it would only cost me $150 to fix the problem which is under 1/2 the price RK told me it was going to be.

I strongly suggest to anybody who asks me about where to go to get a new vehicle not to go to RK Chevrolet because they will screw you around and try to put you in something that you don't want just to try to make a bigger commission. Finally I feel that they don't care about the customer and once they make a sale that's the ends of it. U.S. Army Specialist, **.

VIRGINIA BEACH, VIRGINIA -- I have purchased many vehicles from car dealerships, but I have never been treated so poorly as I was treated by RK. I traded in my old vehicle which I still owed money on for a brand new 2004 silverado. I went through the entire process and we came to an agreement on price, payments, and everything was acceptable. So I gave them my trade in and away I drove in my new truck. A few weeks went by, and I had traveled out of town, putting 2500 miles on the new truck, and I hadn't heard anything from them and I was supposed to come back in and sign some papers from the bank.

So I called them up asking when I was supposed to sign the paperwork, no one knew so they were supposed to have the manager call me back when they figured something out. Another week went by and still no call. By this time I was growing impatient so I drove to the dealership, raised a little cain in the showroom in front of other prospective customers and within 5 min. I was sitting in someone's office. Turns out the contract they tried to get me to sign was not the original contract we agreed on and to boot the payments were $200.00 more a month that what we agreed on.

I refused to sign the contract but they told me that Virginia law stated if I had put a certain amount of miles on the vehicle I was bound to the contract. So I reluctantly signed it. There is no such law I have since found out, by the way. But that's not even the end of the story. They didn't pay off my trade in vehicle for the next 90 days, this is on top of the three weeks it's already been. So here I am stuck paying 2 truck notes for 3 months which they assured me I would be refunded. It took a call to the Better Business Bureau to get them to pay it off. It's 6 months later and no refund in sight.

I would hire a lawyer and take them to court but I'm so broke from the whole ordeal I cannot afford one. I now know I am not their only victim. As soon as I started telling all my friends and co-workers not to go there and how badly I was treated, the most common response I was given was "I could have told you that." Do yourself a favor and go somewhere else.

VIRGINIA BEACH, VIRGINIA -- 12/8/2013 Joke of a dealership, they have no idea what they are doing. I bought a car here and explain over and over again to register the vehicle in another state besides Virginia. Paid sales tax for another state and somehow my car was still registered in Virginia. What a mess they have made for me to deal with! Not to mention my salesman left to get food in the middle of the sale. Three weeks later they're still trying to figure out how to register my car in another state. Go anywhere else! In fact I join yelp just to write this review.