VIRGINIA BEACH, VIRGINIA -- I'm in the process of looking for a new vehicle. This is a want, not a need, so I'm not in a position to be backed into a corner by unscrupulous salespeople or finance staff. I have pretty much settled on Subaru, but there are only two dealers in Virginia Beach, and RK is one of them. I've dealt with them before and had a putrid experience. Since they're pretty much a standard complaint topic on these boards, I'm wondering if I should give them another try. I bought another vehicle about a year ago and shied away from them. Now I'm wondering if I can trust them. Anyone?
VIRGINIA BEACH, VIRGINIA -- I bought a 99' Durango from RK Vhevrolet around the month of April this year. After purchasing it I was told I had to pick another vehicle because the bank didn't want to finance me. They said the reason that they wouldn't fiance me was because the SUV had 81,000+ miles on it and the bank didn't feel safe thinking it was going to break down. I worked with the agent in charge of financing and I was able to keep the Durango. So after all the problems with getting the SUV I thought things were fine. About a month after I discovered that the passenger side front tire was going bald on the inside part of the tire. I took it to a garage after I purchased new tires for the SUV not 3 months after getting it. I went to a garage to get the tires aligned to eliminate the problem. The service person at the garage told me that the inner tie rod ends were no good and needed to be replaced. Again this is only 3 months after purchasing the vehicle. This told me that the parts were bad to begin with when I purchased it. I then went to RK Chevrolet and asked if they were going to take care of the problem because the SUV was only purchased 3 months prior. They told me no and that I would have to pay to get it fixed there. After hearing the reputation of the company after buying the SUV I knew I didn't want them to fix it, So I told them I was gong to go someplace else to get it done. I then went and purchased the parts I needed for about 1/2 the cost RK told me and was told it would only cost me $150 to fix the problem which is under 1/2 the price RK told me it was going to be. I strongly suggest to anybody who asks me about where to go to get a new vehicle not to go to RK Chevrolet because they will screw you around and try to put you in something that you don't want just to try to make a bigger commission. Finally I feel that they don't care about the customer and once theyt make a sale that's the ends of it.
U.S. Army Specalist
Aaron P. Choquette
VIRGINIA BEACH, VIRGINIA -- I have purchased many vehicles from car dealerships, but I have never been treated so poorly as I was treated by RK. I traded in my old vehicle which I still owed money on for a brand new 2004 silverado. I went through the entire process and we came to an agreement on price, payments, and everything was acceptable. So I gave them my trade in and away I drove in my new truck. A few weeks went by, and I had traveled out of town, putting 2500 miles on the new truck, and I hadn't heard anything from them and I was supposed to come back in and sign some papers from the bank. So I called them up asking when I was supposed to sign the paperwork, no one knew so they were supposed to have the manager call me back when they figured somethig out. Another week went by and still no call. By this time I was growing impatient so I drove to the dealership, raised a little cain in the showroom in front of other prospective customers and within 5 min. I was sitting in someones office. Turns out the contract they tried to get me to sign was not the original contract we agreed on and to boot the payments were $200.00 more a month that what we agreed on. I refused to sign the contract but they told me that Virginia law stated if I had put a certain amount of miles on the vehicle I was bound to the contract. So I reluctantly signed it. There is no such law I have since found out, by the way. But that's not even the end of the story. They didn't pay off my trade in vehicle for the next 90 days, this is on top of the three weeks its already been. So here I am stuck paying 2 truck notes for 3 months which they assured me I would be refunded. It took a call to the Better Business Bureau to get them to pay it off. Its 6 months later and no refund in sight. I would hire a lawyer and take them to court but I'm so broke from the whole ordeal I cannot afford one. I now know I am not their only victim. As soon as I started telling all my friends and co-workers not to go there and how badly I was treated, the most common response I was given was "I could have told you that." Do yourself a favor and go somewhere else.
RHODE ISLAND -- Previously, in a letter, I complimented salesman David Cleaver yet slammed Robert Kline which in hind site was unfair since I never meet Robert Kline. After reading my letter Mr. Kline was concerned enough about my feelings and thoughts of his dealership to invite me into his office and explain why I was so distressed. We listed my complaints and found, that some were just anger on my part and unwarranted, yet some were Justifiable. He fixed the ones that were justified. I guess the point I am trying to make is that he didn't have to do that. The owner of a corporation took the time to satisfy the concerns of one individual. I think that was great and he'll have my business for life. Most times you can get the help you need from the managers and I'm not saying everyone should be running to the owner with every problem. It's just nice to know that Robert Kline's door is always open.