VIRGINIA BEACH, VIRGINIA -- I'm in the process of looking for a new vehicle. This is a want, not a need, so I'm not in a position to be backed into a corner by unscrupulous salespeople or finance staff. I have pretty much settled on Subaru, but there are only two dealers in Virginia Beach, and RK is one of them. I've dealt with them before and had a putrid experience. Since they're pretty much a standard complaint topic on these boards, I'm wondering if I should give them another try. I bought another vehicle about a year ago and shied away from them. Now I'm wondering if I can trust them. Anyone?
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Master and Commander
Posted by MFF on 2005-08-09
RHODE ISLAND -- Previously, in a letter, I complimented salesman David Cleaver yet slammed Robert Kline which in hind site was unfair since I never meet Robert Kline. After reading my letter Mr. Kline was concerned enough about my feelings and thoughts of his dealership to invite me into his office and explain why I was so distressed. We listed my complaints and found, that some were just anger on my part and unwarranted, yet some were Justifiable. He fixed the ones that were justified. I guess the point I am trying to make is that he didn't have to do that. The owner of a corporation took the time to satisfy the concerns of one individual. I think that was great and he'll have my business for life. Most times you can get the help you need from the managers and I'm not saying everyone should be running to the owner with every problem. It's just nice to know that Robert Kline's door is always open.