RK Chevrolet - Page 3

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Should I Trust These Guys?
Posted by on
VIRGINIA BEACH, VIRGINIA -- I'm in the process of looking for a new vehicle. This is a want, not a need, so I'm not in a position to be backed into a corner by unscrupulous salespeople or finance staff. I have pretty much settled on Subaru, but there are only two dealers in Virginia Beach, and RK is one of them. I've dealt with them before and had a putrid experience. Since they're pretty much a standard complaint topic on these boards, I'm wondering if I should give them another try. I bought another vehicle about a year ago and shied away from them. Now I'm wondering if I can trust them. Anyone?
     
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User Replies:
TomKline on 2007-01-10:
Dear JBN1,
I saw your comment and wanted to respond. Please call me, one of the owners, to deal with me directly. That should make your buying experience quick, hassle free, and the most pleasant experience possible.
Sincerely,
Tom Kline
(757)431-6507
Sparticus on 2007-01-10:
Now that is good service! Bravo Tom...
Anonymous on 2007-01-10:
Tom is awesome!!!!!!!
Anonymous on 2007-01-10:
My DH bought his last vehicle(used) from them, and was very happy with the overall experience. He bought the car with 2 burn holes in the seats. They promised him if he brought the car back in, they would fix it. They did such a good job, you would never have known there were holes there in the first place!
JBN1 on 2007-01-10:
Mr. Kline,

Thanks for your quick response. I'm willing to make a stretch and give RK a second chance and will post the outcome.

TomKline on 2007-01-10:
Dear JBN1,
I look forward to hearing from you.
The number listed below is the direct dial number to my office. My hours are Monday through Friday 6:30 AM to 5:30 PM. Thanks.
Sincerely,
Tom Kline
(757)431-6507
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Master and Commander
Posted by on
RHODE ISLAND -- Previously, in a letter, I complimented salesman David Cleaver yet slammed Robert Kline which in hind site was unfair since I never meet Robert Kline. After reading my letter Mr. Kline was concerned enough about my feelings and thoughts of his dealership to invite me into his office and explain why I was so distressed. We listed my complaints and found, that some were just anger on my part and unwarranted, yet some were Justifiable. He fixed the ones that were justified. I guess the point I am trying to make is that he didn't have to do that. The owner of a corporation took the time to satisfy the concerns of one individual. I think that was great and he'll have my business for life. Most times you can get the help you need from the managers and I'm not saying everyone should be running to the owner with every problem. It's just nice to know that Robert Kline's door is always open.
Thank you.
     
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Slimjim on 2005-08-09:
Nice to hear Mr. Kline is a “man of action” and doesn’t need anyone’s help to take care of public relations with his customers.
Anonymous on 2005-08-09:
That's good to hear, MFF. The pen CAN be mightier than the sword or an undocumented phone conversation*. *(applies to another complaint)
Slimjim on 2005-08-09:
Tom who?
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