RK Chevrolet - poor customer service
VIRGINIA BEACH, VIRGINIA -- First of all, the reason I am writing this is because I could not find a number or email for a general manager for rk chevrolet. Sure, I could have called the local location and gotten the information ... read full review2 Replies - Latest reply on 01/10/2010
VIRGINIA BEACH, VIRGINIA -- I purchased this truck on 10/25/09 a Sunday. I was not given the truck until Thursday 29, 2009. I was told the truck was just turned on on the 28th and they had some paperwork they needed to complete ... read full review7 Replies - Latest reply on 12/02/2009
VIRGINIA BEACH, VIRGINIA -- I’m sorry to say that RK Chevrolet service has continued to disappoint me time and time again. I stopped taking my car there for oil changes two years ago, because if your like me you don’t have 6 ... read full review16 Replies - Latest reply on 10/18/2007
Sales and Service
VIRGINIA BEACH, VIRGINIA -- WARNING _ DO NOT Purchase the extended warranty offered by the dealership and DO NOT have your car Serviced at RK CHEVROLET.
We should be the "Poster Family" for Chevrolet. I have owned at least 12 ... read full review3 Replies - Latest reply on 03/16/2007
VIRGINIA BEACH, VIRGINIA -- 12/8/2013 Joke of a dealership, they have no idea what they are doing. I bought a car here and explain over and over again to register the vehicle in another state besides Virginia. Paid sales tax for another state and somehow my car was still registered in Virginia. What a mess they have made for me to deal with! Not to mention my salesman left to get food in the middle of the sale. Three weeks later they're still trying to figure out how to register my car in another state. Go anywhere else! In fact I join yelp just to write this review.1 Replies - Latest reply on 12/14/2013Add reply
VIRGINIA BEACH, VIRGINIA -- We bought a Camaro for my wife two or three months ago, and were really pleased with everybody. I was getting jealous of her Camaro, so I knew I had to get one, too. They knew what we were looking for and that I didn't like getting pressured. They basically let me walk the lot and find the one that I wanted. The entire staff stayed there with us until midnight, when it was done and I could drive home in the new car. Arsenio was excellent. We are a military family, both of us are in the military, so he knew that we didn't have an unlimited income for the cars. It was outstanding! 1 Replies - Latest reply on 01/28/2012Add reply
Fool me once but never twice
VIRGINIA BEACH, VIRGINIA -- In 2007 February I was about to have my son and my boyfriend, now husband and I spoke of getting a bigger vehicle being that I had already had a daughter and I was driving a Carolla at the time.
In ... read full review6 Replies - Latest reply on 01/26/2012
It was great. I was looking for a specific car and RK had that car. They also had the best deal on the Traverse. The car is amazing and we really like it. The salesman was great. He knew about the car and he was able to get it for me so that it was within my budget. They were real good. 1 Replies - Latest reply on 07/07/2011Add reply
I saw RK on the internet. I had a team of two or three people working with me. They were able to get the price down to what I could afford. They worked with me real well.
They all did a great job. They were friendly, professional and very accommodating.
They were one of the only Subaru dealers who got back to me quickly. Lynn was awesome. She was quick. She answered all my questions. I told her I was ready to buy the car. I'm real easy to please. I just need to come to an agreement. Also, I was in and out if less than 45 minutes. RK Chevrolet and Subaru took me seriously. They took my needs seriously. 2 Replies - Latest reply on 02/25/2011Add reply
I love the Equinox. It's a joy to drive. It's user friendly and everything is where it should be. You can tell it was designed by a woman. Having the the seats adjust in the back seat – only a woman would have thought of that. I feel so safe because I can see when I'm backing up. One look inside the Equinox and I knew it was he right car. We got good value for our dollar.
Everyone there was real nice. Brett was our salesmen. He didn't pressure us; he was very low key. He answered all our questions. The whole thing was just so nice. I love it and we will go back there for service!
We thought it would be interest to take a test drive in a Camaro, so we stopped in! We like the salesperson, he was better than OK, he was excellent! He was very knowledgeable about the Camaro, nice, nice guy! Like I said, we didn't go there intending to buy a car. Everything was explained very well! 3 Replies - Latest reply on 12/29/2010Add reply
VIRGINIA BEACH, VIRGINIA -- I'm in the process of looking for a new vehicle. This is a want, not a need, so I'm not in a position to be backed into a corner by unscrupulous salespeople or finance staff. I have pretty much settled on Subaru, but there are only two dealers in Virginia Beach, and RK is one of them. I've dealt with them before and had a putrid experience. Since they're pretty much a standard complaint topic on these boards, I'm wondering if I should give them another try. I bought another vehicle about a year ago and shied away from them. Now I'm wondering if I can trust them. Anyone?6 Replies - Latest reply on 01/10/2007Add reply
FYI on RK Chevrolet
VIRGINIA BEACH, VIRGINIA -- I purchased a 2007 Impala and without putting my feelings into this review I would just like to make a few statements for the public. I am also making sure, by word of mouth, that everyone I deal with ... read full review3 Replies - Latest reply on 12/13/2006
Problems with vehicle, no resolution
VIRGINIA BEACH, VIRGINIA -- I will attempt to report the situation without adding my feelings, this is how I perceive the way I have been treated.
In April of 2003 I purchased a new 2003 Subaru Outback from “RK Chevrolet, Subaru” ... read full review2 Replies - Latest reply on 09/15/2005
RHODE ISLAND -- Previously, in a letter, I complimented salesman David Cleaver yet slammed Robert Kline which in hind site was unfair since I never meet Robert Kline. After reading my letter Mr. Kline was concerned enough about my feelings and thoughts of his dealership to invite me into his office and explain why I was so distressed. We listed my complaints and found, that some were just anger on my part and unwarranted, yet some were Justifiable. He fixed the ones that were justified. I guess the point I am trying to make is that he didn't have to do that. The owner of a corporation took the time to satisfy the concerns of one individual. I think that was great and he'll have my business for life. Most times you can get the help you need from the managers and I'm not saying everyone should be running to the owner with every problem. It's just nice to know that Robert Kline's door is always open.
3 Replies - Latest reply on 08/09/2005Add reply
VIRGINIA BEACH, VIRGINIA -- I bought a 99' Durango from RK Vhevrolet around the month of April this year. After purchasing it I was told I had to pick another vehicle because the bank didnt want to finance me. They said the reason ... read full review6 Replies - Latest reply on 07/25/2005