RK Toyota

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UPDATE bait and switch scam rip off
Posted by on
HAMPTON, VIRGINIA -- *******************UPDATE*********************
Although I was VERY UNHAPPY with my experience. I did contact Mr. Kline through his reply on here. He made everything right, he is true to his word 100%. My financing is back to what it was originally and I still have the car that I wanted. I have been able to meet the nicer people at RK, Miguel, Tom, Jennifer.... Thank You. Would I ever buy another car from them? I'm not sure, Toyota's are great cars, this is my second one. If I were to go back, I would definitely contact Tom beforehand and ask for my same salesman Miguel. Lesson learned? I will definitely have financing done by an outside source before walking into another dealership. Tom, Miguel, and Jennifer Thank You again.

Original statement.....
Well let's see I go in on a Saturday around 4 don't get out until almost 10 pm. I have done a lot of searching online "buying new cars" which by the way search "top 10 dealer scams" and you will find this one. The "financing fell through" WOW I get a phone call tonight saying just that! Interesting. I tell them NO I will not sign a new contract you can HAVE the car back. When I asked Why it fell through, they didn't know, but that they could get me through to another finance company. Hmmmm, didn't they run my credit and get me approved BEFORE they let me drive off in a $20,000 car? You would think so. So as of now I am planning on taking the car back to them and taking my business somewhere else. I told the finance guy or should I say LIEnance guy when he called here that I was very aware of this scam and that NO I am not going for it. "what scam" he said. Interesting so many people online have heard about it but not the LIEnance guys? Whatever. Bottom Line R K Toyota in Hampton wasted a whole Saturday, then had the NERVE to ask me to TAKE OFF WORK to come back in to "sign" more paperwork, for a scam they have never heard of. RIGHT!!
Although I was VERY UNHAPPY with my experience. I did contact Mr. Kline through his reply on here. He made everything right, he is true to his word 100%. My financing is back to what it was originally and I still have the car that I wanted. I have been able to meet the nicer people at RK, Miguel, Tom, Jennifer.... Thank You. Would I ever buy another car from them? I'm not sure, Toyota's are great cars, this is my second one. If I were to go back, I would definitely contact Tom beforehand and ask for my same salesman Miguel.
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User Replies:
TomKline on 04/21/2005:
Dear Valued Customer,
I am sorry that you did not have a good experience at RK. I would like to get involved and make things "right" for you. If you would give me the courtesy of a reply, I can assure you that you will be 100% satisfied. My direct dial telephone number is 757-431-6507. Or, feel free to email me at tomkline@rkchevy.com. I would be honored to meet you and resolve your concerns. Sincerely, Tom Kline, Controller
Slimjim on 04/21/2005:
Maybe time to schedule another "satisfied customer" review.
TXRoadTrip on 04/21/2005:
Call your State Attorney General, BBB, FTC.gov, Toyota Corporation and let them know about their illegal practices, phone and letters -send all letter copies to the dealership. That way there are public records of the things this dealership does and this let’s the dealership know it will affect them, their name, and future business. Did you have a trade in? Where is it now? Any money down?
TXRoadTrip on 04/21/2005:
Toyota is a great corporation and they make great vehicles. To bad their dealerships and service departments around the US pull these and other scams daily.
TXRoadTrip on 04/21/2005:
Please also reference these other complaints to yours.
Most the satisfied customers looks suspicious = others and I on my3cents.com = think it's their own dealership and employees posting the satisfied comments.
patroldawg on 04/23/2005:
I can totally see how this person has this complaint. isn't the first.
TXRoadTrip on 04/28/2005:
Hello we would like an update.
isa pizza on 10/29/2010:
txroadtrip is so...... right. Masterscammers......and oh if it weren't for that "pesky internet" then no one would be the wiser of their antics. thank you for your posts. you are not the only one that gets a sense of forged retractions.
DebtorBasher on 10/29/2010:
Man-O-Man, I sure miss TxRoadTrip!
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Great Job
Posted by on
I had a Toyota way back in '69, I needed something small, so I thought "Why not a Toyota". Its a good car and I know they wouldn't let anything off their lot that could have problems.

Everybody was very polite and personable. I had no problems with anybody. They did a great job!
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leet60 on 01/20/2011:
"I know they wouldn't let anything off their lot that could have problems."

Okay, had to crack a big smile over this comment. Toyota has been in the news for over a year for selling unsafe vehicles and had numerour recalls.

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Ripped Off!
Posted by on
HAMPTON, VIRGINIA -- This is a plea for anyone not to buy a vehicle from RK Toyota. I bought my 2003 Toyota 4Runner in April of 2003. Where to begin. Well I spent 14 hours at the dealer fighting over the price of my vehicle. They wanted to add in $4k in extras, like paying for my floor mats twice, and a $1500 dealer profit, and a $400 pin stripe that wasn't on a single 4Runner there. Now to the good part. I traded in my 2002 4Runner to get the 2003. Well things worked out and my payments were to be $770/mo for 6 years, ouch! But I knew after a year I would refinance the truck so no big deal. I gave the dealer $5k down, which was stolen, because it was not used toward the neg. equity of my trade in anywhere. It was no where in the contract at all. I have also heard another story from Denbigh Toyota where RK stole $12k from a man also. Well after 3 months, and 4 turndowns by finance companies, I finally got approved by Toyota. Here is another good thing, they sold my trade in the day after I got the new truck, which is illegal till I got financed. I tried to get my truck back but couldn't. I actually was told by my sales man to hide my truck or the dealer would come and take it and I would be SOL. The sales manager even told me that if I didn't buy the truck that night he would be fired, ha! I told him to get a new job. They also promised me the Platinum Owners package for maintenance, which I never received. I inquired about it and was told I had to pay $600 more. No way! In the end I would have paid $63800 for a 4Runner mind you, not a Land Cruiser. They have also ripped off three of my friends. One they said they were going to give her $3600.00 for her trade in, they just tacked that money onto her loan and didn't give her a cent for her car. Another friend is paying $600/month for a Rav 4 for 5 years, what in the world is going on at this place? Shouldn't they try to make you a lifetime customer, not rip you off? If I had the money I would buy a billboard sign and tell everyone of these practices. By the way RK stands for Rip of King! Do your self a favor and save the heartache and hastle of dealing w/ RK.
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User Replies:
TomKline on 03/25/2005:
Dear Monte3de,
Thank you for your comments about your vehicle purchase. I am sorry that we didn't know about this over the past couple of years. I would still like to resolve any outstanding issues that you have.
You may be interested in knowing that we listen carefully to customer feedback. We recently restructured to ensure great customer service. We want you to be happy and I would like to assist you, myself, if you would call me. My direct dial number is 431-6507. Or if you prefer, you can email me at tomkline@rkchevy.com.
I want to resolve the difficulties that you have experienced, but you have to contact me, since I don't know who you are. I apologize to you that your transaction did not go smoothly, or well. Thank you.
Tom Kline, Controller
TXRoadTrip on 03/25/2005:
Call Toyota and tell them about it. Call your State Attorney General and file a complaint. Also BBB and ftc.gov.
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From the Horse's mouth
Posted by on
HAMPTON, VIRGINIA -- Just an employee here to inform local consumers about RK Toyota Scion.

RK in general is a fraudulent company, and will do anything to suck every last dime from your wallet. For instance, a Chevrolet Conversion van was traded in not too long ago. The person received $1.00 for that trade in. Now, add the state inspection fee, and oil change, and wash and vacuum. Let's call that $100 even. The car was now on the lot for a price of $3,000!!!! That's $2,900 in profit!

I talk to sales agents, and they boast about how the rip people off, and how much they made on the "deals". I just don't find this to be the way a business should be run. Salesmen are fired if they don't sell 10 cars in a month, whether it be their first month, or 10th year. One employee was fired because of that reason that I can recall. But get this, he took 2 weeks vacation for his wedding and honeymoon. His first day back, he was fired.

If this is how RK treats their employees, ask your self this:

"How are they going to treat me?"

I don't care for this company one bit, and have been searching for a new employment opportunity that will be taken as soon as one is offered.

This company doesn't care about its consumer, it only care about the money being made. So, if you do end up having a bad experience with them, please report it here. And if they know you aren't happy, they will offer you a $50 or $100 certificate for parts or service, IF you fill out a good rating survey. Isn't that fraudulent by itself? How does this make Toyota look?

Do not buy your cars or trucks from here. You will over pay, and often the prices are hidden in the contract.

If you really want a Toyota, or a Scion, go to Denbigh, Checkered Flag, Gloucester, etc. I've heard many good things about these companies, especially Denbigh.

I figured I'd let you people know about this company and it's antics, because, quite frankly, I wouldn't buy a car from them myself.

Please take this into consideration before you step foot in that store.
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User Replies:
TomKline on 08/23/2004:
Dear Anonymous, Upset Employee,
Obviously, something has upset you during the course of your employment. I would like to hear about it. For over 80 years, we have treated Hampton Roads customers and employees with courtesy and fairness. I would like the opportunity to make sure that your employment experience is consistent with this history. Our company mission is to transact each day’s business with integrity and enthusiasm. I would like to understand your detailed perspective on our business, outside of some generalities that were posted on this website. I may be reached by email (tomkline@rkchevy.com) or by telephone (757) 431-6507. I can assure you 100% resolution. Tom Kline.
parker on 08/24/2004:
something sounds shady here. Looks like rk is trying to save face here.
BOOBEAR on 10/23/2004:
truthtalker on 05/04/2005:
hmmm? so is that why you are employed with freedom ford?
BOOBEAR on 12/21/2005:
I'm assuming you think I work for Freedom Ford. I actually left the auto industry after that experience. I didn't appreciate being the fall girl and my husband said I should have seen it coming. Truth be told I found out who wrote the post and I'm really hurt that the blame was put on me.
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Contract Dispute Resolution
Posted by on
HAMPTON, VIRGINIA -- I went back to RK today for resolution. Jay Cunningham was much easier to talk with. He was much more professional than Joanie. He removed the items off my contract which Joanie either under informed us or gave false information on. Also the car was not detailed as it should have and Jay fully refunded the $515 fee for detailing. I also received 3 years of oil changes, coolant changes, and state inspections. I am happy with the resolution however feel that the deal should have gone this way from the beginning. To Jay's credit he tried his best to insure that I was pleased when I left.
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ms.J on 03/23/2014:
A few years ago I traded my 2000 camry in for a 2007Camry. I was there for 10 hrs and even had to go back 2 more times for them to tell me no one would finance me. Mind you I also gave them $1500 with my old car. I finally drove off in the new car only to have them call me 3 weeks later and say I have to return the car because the guy that finalized the deal was fired and everyone he quote,unqote had to return their cars. Then they tried to sell me a vw j etta... I don't think so. and to top this all off they didn't want to give me my $$$ back. But walking through the dealership I read the sigh FULL REFUND.. and then they told me if I came up with $3500 I could drive off again so that $5000 in all on a used car REALLY. . To make a long story short RK TOYOTA IS THE WORST..THE good news is I have a 2011 Camry paid nothing down,payment under $400 a month and it's red. I LOVE THIS CAR!!!
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