Ron Terapelli Ford - Shorewood, IL

1 reviews & complaints.

I'll never buy another Ford.
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I bought a new F-150 in October 2002. I have had problems with it that the dealers don't seem to want to fix. The fuse for the brake switch kept blowing. "We cannot get the fuse to blow" they said. Sure enough, as soon as I pull out of the lot, there goes the fuse. One time, I picked my truck up and noticed a big dent in the tail gate. I brought it to the service tech's attention. "It's a truck" he said. That just pissed me off even more. I went to talk to the owner's daughter, Nicole Terapelli. Supposedly, she takes care of any customer service problems. "That was there when you dropped it off." I could go on and on. Every time I address a problem they either tell me they "can't find a problem" or "that's normal". The lemon law would apply if they'd admit there's a problem. "There's nothing wrong with this truck. Do you have buyer's remorse"? Now the radio works but the CD changer (same unit) won't work. I just know they're not going fix it. I've had that truck in the shop more than out and they've almost never fixed the discrepencies. I started a claim with the Better Business Bureau about all my problems. They wrote a letter to RON TERAPELLI FORD end of story. Nothing was ever done. I called I don't know how many lawyers and the very few that called me back said the laws are on the dealers' side as far as returning vehicles. This was probably my last new vehicle but definitely my last Ford. Oh yeah, I also filed a complaint with the Ford Adminisrative Office. They wrote me a letter stating Ford would not fix my truck. Does anyone have any tips on how to get these people to fix a problem? Maybe there's still hope for my CD player.
     
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User Replies:
Anonymous on 03/16/2004:
You obviously have an electrical problem that is intermittent to blow the fuse as often as you suggest. The problem is where to begin to correct it especially if the tech can not duplicate it. Try this the next time a fuse blows write down what you were doing, what equipment you had on (ie radio, lights etc)were you coming to a stop, accelerating, everything 30 seconds prior to the fuse blowing and compare if there are any similarities, that will be a big help to the mechanic. It sounds as if you have a bare wire that is grounding out but without further assistance on your part it will be impossible to locate. Good Luck
ccindy on 05/18/2004:
I have had the same kind of service. I just get the run around. With my problem they just tell me it is normal in all the vehicles like mine. I don't want it to be normal in all the vehicles like mine. They also say I am the only complaint of my kine. I wish the best for you in finding someone to help.
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