Ronco

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Ronco Pasta Machine
Posted by on
I purchased the Ronco pasta machine from ecost.com on 10/25/09. I gave it to my girlfriend for a Christmas present. We tried to use it on 12/31/09. There is no measuring cup in the box. I called Ronco's 1-800 customer service number & was told that they would ship one out to me. It is now 1/13/10 & no measuring cup. I called Ronco's customer service number again today & I am told three different stories. One: They can ship one but I will have to pay for the shipping & handling. I ask why? I already paid for the product. I asked to speak to a supervisor & after being put on hold I am told a supervisor will call me back in three days. I call back & this time; Story number Two: I am told they don't have any. I next call a number from a recoding I heard while on hold originally. This time; Story number Three: The measuring cups are on backorder & if I call back in 15 days they can check & see if they have one. It is obvious to me that Ronco does NOT stand behind their product & I don't ever expect to receive the measuring cup. I will never buy another Ronco product again. Update 2/3/10:Yes, this is a "special" measuring cup as you are supposed to add oil to the oil line, water to the water line, etc. There are no measurements for their recipe. I called Ronco's two different 800 numbers on 1/25/10. I was disconnected several times. When I finally got to speak to a customer service rep., I was told I would have to FAX a copy of my warranty to them. I asked why because I had already registered my warranty on-line & they should have it. I also told the rep. that I do not own a fax machine. I asked to speak to a supervisor & after a long hold I was told the same story about Faxing a copy of my warranty. I told the supervisor that I do not own a fax machine & did not see a reason for this & it seemed like they have very poor concern for their customers. He then asked for my address & said they would ship the measuring cup to me. Here it is at 5:15 P.M. on 2/3/10 & guess what?? No measuring cup has arrived. Again I state "Anybody that purchases a Ronco product in the future is nuts". Their customer service stinks. Today (2/13/10) I received the "special" measuring cup.
     
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Anonymous on 2010-01-13:
They give the info they have. If they are backordered they are backordered.
skelly39 on 2010-01-13:
Not being sarcastic-is it a special measuring cup? Can you just use a regular one in the meantime?
Anonymous on 2010-01-13:
Yes they can. See below:

http://www.roncopasta.com/?linkid=2537&source=adwords&custom=ronco%20pasta

All this fuss instead of going out and getting a 99 cent set of measuring cups until (and if) the original arrives?
skelly39 on 2010-01-13:
Wow. The dang thing is $120. What's 99 cents? Just go buy one. I can understand being frustrated that you didn't get everything advertised, but that's such a small thing.
Anonymous on 2010-01-13:
Exactly, Skelly and I will pass on this item.
skelly39 on 2010-01-13:
Yeah, Barilla works just fine for me, and by the time I spend $120 on it, that Ronco machine will probably be a paper weight (sans measuring cup).
Anonymous on 2010-01-13:
Same here.
I am fine with a good quality pasta from the store like Barilla.
goduke on 2010-01-13:
What person who is planning to make pasta from scratch wouldn't already have measuring cups in the kitchen?
DebtorBasher on 2010-01-13:
ZZ, what do YOU know about measuring cups...YOU never use them, remember?
bunnyhead on 2010-01-13:
My mother bought one of these things and she never even used it. It wound up just collecting dust next to the bread maker and the dehydrator machine that she had to have!!

I agree though with everyone else. It stinks that you didn't get everything that you paid for but when it all is said and done, it IS only 99 cents.
Anonymous on 2010-01-13:
This is one of those appliances you use a lot for a few weeks, then it gets shoved into the back of the cupboard or garage never to be used again
Anonymous on 2010-01-13:
My grandmother bought one of those "set it and forget it" things. She used it once and gave it to me. I absolutely love that thing. you can buy the cheap steaks in the grocery store and that thing will be the moisest thing you ever tasted coming outta there....
Starlord on 2010-01-13:
We got a commercial grade Ronco rotisserie at a freecycle day in Arizona, and decided the person who donated it didn't really know how to use it most effectively. We have fixed everything from turkey to ham to ribs and smoked sausages in it, and are tickled. The only problem we have had is we lost the skewers in the move here in Washington, and never did have the gloves. In addition, whoever the wife talked to when she called Ronco was very rude, and seemed to have no idea what she was doing. All we wanted was the accessories package that comes with the unit. We currently have three sizes of baskets and the vegetable warmer, and a small bag of loops for trussing poultry. I would welcome someone from Ronco who has some idea how to talk to people contact us. Tennboy, thumbs up for a great comment. We love our Ronco machine.
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No Customer Service, Product Has Flaking Teflon Getting On Food
Posted by on
LOUISIANA -- Six months ago I purchased the Ronco Showtime Compact Rotisserie for my father, age 84. After one use, the Teflon coating on ALL surfaces inside the oven began flaking off. At this point, nearly half the Teflon is off of most surfaces.

My father contacted Customer Service who claimed they had not received his Warranty card. I contacted them myself and they said I had to contact the Corporate office. I have tried that number many times on many days and it is busy or no answer.

I emailed Customer Service and although they claim to answer your emails is 24 to 48 hours, it took 1 month for them to reply. I immediately supplied them the information they had requested. It has been three months and I have resent that email with the needed information 3 times, but NO reply.

I will now contact a lawyer because I have concerns over my 80-year-old parents eating food with Teflon flakes! I have read many reviews on Ronco and all speak of the non-existent customer service.
     
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Anonymous on 2008-09-24:
I'm not a fan of the "seen on TV" products.THey had a whole store dedicated to that crap in Monterey,CA...it is closed now.

Hope they step up for you.
Anonymous on 2008-09-24:
Please don't tell me they were still using it after the first use when the teflon started flaking?
Sparticus on 2008-09-24:
This whole teflon flaking stuff freaks me out. We had a bunch of pans that were doing this... Threw them all out.

Before I realized what it was, I thought someone had put pepper in our scrambled eggs. Great.
Anonymous on 2008-09-24:
A couple of years ago I invested in a set of hard anodized cookware after reading up on the potential health hazards of ingesting teflon. Anodized cookware does not peel or chip and when properly cared for, will last a lifetime. I never wash my cookware in the dishwasher, even though I've heard it's OK to do that once in a while.
Anonymous on 2008-09-24:
I thought that if it was from Ronco it 'really really works!'.
I didn't even know Ronco was still around. Sounds like another made in China mishap.
Anonymous on 2008-09-24:
Surely, Ron Popeil, the guy who made the "Pocket Fisherman" and "Mr. Microphone" isn't selling defective products?!
cherpep on 2008-09-24:
Do you remember the Ronco product that would turn a glass pop bottle into a lovely vase? How I miss those commercials.
Anonymous on 2008-09-24:
I see that I have missed out on a LOT of great products!! I do not know of this Ron Popeil guy but he must have been a genius!! :)
Anonymous on 2008-09-24:
Oh yeah, I remember that one!
Anonymous on 2008-09-24:
You must see the Mr. Microphone commercial. It may be on YouTube. Classically LAME!!!!
Anonymous on 2008-09-24:
Justcuz, you must check this out for fun:
http://www.infomercialratings.com/
Anonymous on 2008-09-24:
Thanks MissM!!
cherpep on 2008-09-24:
"Hey good lookin, I'll be back to pick you up later!" -- Classic Mr Microphone line.
Anonymous on 2008-09-24:
Why haven't I ever seen this Mr Microphone before? How long has it been around? I may just have to get one
Anonymous on 2008-09-24:
What is Mr. Microphone? And why do I want one?
Anonymous on 2008-09-24:
Didn't the Mr. Microphone work through your radio....hella cool !
Anonymous on 2008-09-24:
I found it on you tube, but I don't know how to post you tube videos..
it's only 14.88!! lol
old fart on 2008-09-24:
Hey everybody.. I'm getting a "pocket fisherman" for Christmas..Justcuz say's so..!
Anonymous on 2008-09-24:
I think that he (Popeil) made the "spray on hair" as well. The things that "middle aged men" will fall for!
Anonymous on 2008-09-24:
That's great old fart! You can play "pocket pool" until it gets here.
Anonymous on 2008-09-24:
What? Wait..did you say spray on hair?? LOL are you serious??
Anonymous on 2008-09-24:
C'mon justcuz, you never heard of spray on hair? Just how old does that make me feel?
Anonymous on 2008-09-24:
I have never heard of spray on hair..I swear..I would remember something like that!! I am just shocked that anyone would fall for it...
Anonymous on 2008-09-24:
Oh yeah, it wasn't that far back. Google it up.
Anonymous on 2008-09-24:
I'd betcha ZZ doesn't spray on his hair..
Anonymous on 2008-09-24:
Holy cow...he sold 900,000 cans his first year!!

Anonymous on 2008-09-24:
I'd betcha ZZ doesn't spray on his hair..
Anonymous on 2008-09-24:
ZZ..you going to answer? lol

I have to see this stuff...I'm getting some for my dad for his b/day in a couple of weeks.
Anonymous on 2008-09-24:
I remember the spray on hair.the commercials were funny as hell
Anonymous on 2008-09-24:
There used to be some stuff that you sprayed on that painted your head in the thin spots. Not sure if it's still around. All it did was keep your shiney noggin the same color as your hair.
Anonymous on 2008-09-24:
super, I can just see it now: "Is that your real hair or did you use Ronco Hair in a Can, cuz I just can't tell the difference!"
Anonymous on 2008-09-24:
The Inside The Shell Egg Scambler has to be the greatest Ronco product ever. How could anyone live without one? lol!
Anonymous on 2008-09-24:
C20, shut up!
Anonymous on 2008-09-24:
justcuz, don't tell me you don't have one!

Anonymous on 2008-09-24:
"Inside The Shell Egg Scrambler" - not only do I not have one, but yet again, never heard of it. I can't believe I've missed out on so much!!
DebtorBasher on 2008-09-24:
Ohhhh Stevie boy...come heeerrreeee!
*SMACK! Across the head!!!!!*
Cussing on the Review will cost you 50 cents....now stop by my blog and drop it in the M3C Swear Jar!
DebtorBasher on 2008-09-24:
Try the Calphalon Pots and Pans. I got a set almost 7 years ago and use them everyday and there isn't a scratch on them and they are still stick free. If those are a bit too costy for your Dad (but worth every penny) then try any of the anodized cookware as JustCuz mentioned.
Anonymous on 2008-09-24:
Well justcuz, it's from Ronco and it really really works!
Hard boiled eggs without a yolk. What a concept!
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