My couch is cracking!
BEAR, DELAWARE -- I purchased a brand new 3 piece chocolate vinyl livingroom set from rooms today. I purchased an extended warranty also. After 2 years my couch started to crack and peel. I put in a complaint as soon ... read full review6 Replies - Latest reply on 11/12/2009
MONTGOMERYVILLE, PENNSYLVANIA -- I purchased a beautiful leather cappuccino colored sectional from rooms today along with a 7 year warranty and less than 11/2 year my sofa is PEELING (literally peeling like a banana)I didn't know that this could even happen. I had a tech come out to inspect and he said there is a defect in the leather(No Surprise) after that we received a letter stating that we waited to long to report it.
2 Replies - Latest reply on 08/29/2009Add reply
Buyer's Beware my sales representative said that if I purchased a extended warranty everything is covered. No matter what happens! If this is true then shouldn't a defect be covered??
PHILADELPHIA, PENNSYLVANIA -- I had really hoped that the three negative reviews of "Rooms Today" represented a small minority, and that I would have a positive experience to report. Not the case, however.
I purchased a leather ... read full review2 Replies - Latest reply on 08/29/2007
MONTGOMERY COUNTY, PENNSYLVANIA -- I purchased furniture for our new home at Rooms Today. I was happy with the prices and felt it would be easy to purchase everything from one store. I loved my furniture salesman! He was kind and helpful ... read full review2 Replies - Latest reply on 10/20/2007
LANSDALE, PENNSYLVANIA -- After upgrading to a house twice the size of what we had we were in need of furniture!!! My kids were all growing and needing bedrooms and both my sons and my daughter got great "American signature" sets that they love. The drawers are all dovetailed, sturdy and even have cedar lining in some drawers and felt in others
it's been in our home for over a year and the only issue we had was a back ordered nightstand that they delivered a week later free of a new delivery fee.
Because of our great first time experience we went back about six months later to do our media room...
We got EVERYTHING from a gorgeous entertainment wall to theater seating that is a supple leather and is to die for comfortable... Everything we've gotten from the big items down to the end tables and accessories we have been thrilled with and you can't beat the prices.
MOORESTOWN, NEW JERSEY -- I am reading a lot of horrible reviews for Rooms Today so I'd just like to share my good experience. I ordered a dining room set from them. The delivery guys were great. They were friendly and did not break anything. I had one piece of glass that got broken before delivery, but they set up a service call and came right out to fix it. I love my dining room set, it's beautiful. As for quality, it's the same quality as what all the other furniture stores are selling. The only way your going to get a great quality dining set is if you want to spend $10K and up. I also ordered the log cabin bedroom furniture for my son who is 3. He loves it and so do we. We had some slight problems with one dresser but as I stated before, someone came right out and fixed it.
1 Replies - Latest reply on 02/06/2008Add reply
I wish I could remember his name, he was great. I did have to make several calls to the store but overall my issues were dealt with and handled nicely.
Salesman Error/Poor Customer Service
LANGHORNE, PENNSYLVANIA -- My husband and I purchased a sofa and two recliners a week ago from Rooms Today. The floor models were comfortable, stylish and reasonably priced. The salesman offered us additional warranties for fabric ... read full review1 Replies - Latest reply on 02/06/2008
Very Bad Service
GRAND RAPIDS, MICHIGAN -- We bought a floor display sofa last October of 07. Several issues were identified ( scratches, grease on the back of the sofa etc.) for it being a floor display. The salesman promised that these issues ... read full review2 Replies - Latest reply on 10/29/2007
GRAND RAPIDS, MICHIGAN -- In July we purchased a bedroom suite from Rooms Today in Grand Rapids. We were told that the items were in stock and we could have delivery that weekend. We paid in cash. That weekend we ended up have to go out of town, so we rescheduled. Then we found out that the set that we paid cash for was sold to someone else, and we were back ordered for 2 1/2 months. Management of this company needs a lesson on ethical business practices.
2 Replies - Latest reply on 09/26/2007Add reply
p.s. If you think just Rooms Today is the only store that buys Chinese junk, just look at ALL of your products. We created this mess by demanding lower prices, that have to be outsourced. In the end we all pay a higher price because of unemployment, foreclosures, health insurance...
We recently purchased a Ashley bedroom set from rooms today their sales staff is very good although when we received the furniture and went to put it together the holes weren't matched up and the directions were very difficult to understand. But, for an excellent price and great sales staff rooms today is the place to go. 12 Replies - Latest reply on 06/26/2007Add reply