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Worked for Us, but MANY Drawbacks
StarStarStarStarEmpty StarBy -
Rating: 4/51

We were a bit worried after we listed a room in the house we were renting looking for a replacement roommate. A lot of the negativity comes from the recurring payment system as well as requiring Facebook. The former wasn't a problem for me as I knew how to disable the recurring payments from happening, neither was the latter although I can see where it can become an issue for those who prefer to stay off-the-grid.

But despite the constant negative press covfefe the service did the job for us. We were two college students and managed to find a third roommate to take the vacant room in our house that's tolerant of our lifestyles and overall super chill. Just as the service advertised, it landed us a good roommate and him a good living situation.

THE BAD: It wasn't a smooth climb to get there. In order to see people responding to your listing, you have to pay a fee. Really, to use any feature you'd WANT to use. LISTING is free, however. And they are good about making it so you can't cheat the system, the fact that it syncs with your Facebook keeps them from showing up if you do a search.

The second issue was the people responding to our listing. Aside from the guy we ended up with and a couple who was beat to it by him, most of the people replying to our listing were the exact type you'd expect to use this type of service: the ones who are already having trouble finding someone who'd want to live with them.

E.g.: people with criminal history, younger single women with small babies, people with pets, potential sex offenders, or generally the type that you KNOW you wouldn't want to live with. While Roomster is super flexible with adding descriptions and criteria, DO NOT expect people responding to your listing to actually read it.

So really, it all depends on who's using the service, what you're using it for, but also expect to invest some money to really make it work. The guy we decided on did not show up quick, at least a month after the listing was posted did he find us and we had to pay pretty often to read a bunch of messages from people we cared not a bit about til we landed on him.

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Worst Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DENVER, COLORADO -- I have subscribed for Roomster.com and it auto charged me for the next days and they didn't even bother to send a notification. Roomster is of no use, there are a lot of scam users in the website contacting to send money through money gram and western union. I haven't found a good lead for first 7 days, how would I think that I will be able to find something good in the next month.

These people should close their services, because all they do is charge money and provide nothing. I spoke to customer service agent and he was so rude about the billing payments and subscriptions. They don't deserve to operate any kind of business. Customer service and their service sucks. Will never recommend it to any one. I wish there was a negative star to rate this service.

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Mostly Scams
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

10314, NEW YORK -- I signed on and noticed that I could not contact anyone so I did pay for a month. All but one person that I spoke with were scammers. Nobody was in town. Everybody was on vacation or out of town or in another country and you needed to send the money to them in order to get the key and then you could look at the place.

They state that they verify their accounts, they do not. I found many accounts with the same profiles almost word-for-word. There was one guy with the same exact name and it seemed like he was updating it every week with a different picture. Then I saw the same picture for another account (different name) in another state. A few people I contacted on Facebook didn't even know that their pictures and/or names were being used on Roomster.

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Total Rippoff. Buyer Beware
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, GEORGIA -- This site will have your ad a post and if someone wants to talk with you about your room you have to pay a fee. They have a trial 5-day fee and once you do that and pay your $7.95 they will start billing you after the 5 days are up no matter if you delete your post or subscription. Customer 24/7 support... NO, they do not if you call the number in New York. 646-862-2841 you get a recording telling you to log on and send an email to their 24/support.

They have no support just bill you. They billed me $24.95 through PayPal and I am disputing the charge and expect PayPal to reverse the charge. We will see. They are rip offs and should never be used unless you want to pay for nothing and get 0 support just debits to your account. Buyer beware.

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Cheap Tactics
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

PORTLAND, ILLINOIS -- What they don't tell you until after you create an entire profile, is that the service cost $25 FOR 1 MONTH!!! But wait, they don't actually tell you yet. After you create a profile... After you send a message to a potential listing... wait still they don't tell you. But then when the lister messages you back THEN, they tell you how much it costs to read the message.

OH! but wait, it gets better. They send you bogus emails from complete strangers to try to prompt you to pay so you can read the bogus emails. I got an email from someone looking for a FEMALE roommate. I'M A MAN. Obviously she does not want to rent to me. Why did I get the email. Because it was bogus, just so I would pay to read it. THEN... even though I have Unsubscribed, I am still getting bogus emails.

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Reported to BBB
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NYC, NEW YORK -- The roomster.com service is an online advertiser for roommates and accommodations. I was denied access to both my account and customer service contact minutes after making payment for the service with no explanation, but the following vague, unverified claim:

"Roomster takes member safety and security very seriously. You have been reported by other Roomster members as either being a concern, posing a threat, promoting an agenda, being suspicious, using hate speech or acting inappropriately. We have investigated this matter and have removed you for one of those reasons."

I could not contact the customer service, as the website prevented me from doing so. When I called the company phone number, a message redirected me to their website. A refund request has been made the same day to PayPal and BBB.

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Horrible App, Ripped Me Off and Full of Scammers!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK CITY, NEW YORK -- This app is HORRIBLE! I stuck around for a week and found that all the users are scammers who make very convincing fake profiles posting amazing looking rooms and then say they are out of town and ask you to wire money for a deposit on an apartment you've never even seen! This happened at least 10 times to me within the week! THEN when I deleted my account they continued to charge me the $8 weekly fee for 3 more weeks!!! When I contacted customer support I finally got them to stop charging me but they refused to issue a refund. WORST APP EVER.

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Scam Ads
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOSTON, MASSACHUSETTS -- There are these ads up on Craigslist that always sound too good to be true. Then when you text the phone number- you get a text back saying to go to: AlinasHoms.us and that just forwards you to Roomster. I'm not paying a monthly fee to join a site. WHY the ** do you think I'm looking at Craigslist? Because I'm broke and can't afford anything else. It just sucks that people trying to find a roommate are now subject to these scumbags... UGH- I've read at least 100 reviews of people who got roped into "trying" the service and couldn't get out of it and end up with a bunch of months charges. No thank you.

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Total Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SPRING, TEXAS -- On Craigslist, I found a room to rent in Bozeman, MT. The paragraph describing the house seemed perfect - four male outdoorsy roommates, washer/dryer, super cheap, etc. The article also listed a telephone number. When I texted the number, I got a robotic response telling me to make a Roomster account (?).

A few days later, I got back on Craigslist and found another "dream-come-true" room to rent...recently married couple looking for someone to rent spare room - cheap, hardwood floors, pet-friendly. I went to text message the person who posted the ad when I realized it was the SAME telephone number used in the previous ad. Someone is clearly making up Craigslist ads with the sole purpose of directing the interested party to Roomster. I don't trust it at all.

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Fraud — Automatic Renewal
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RICHMOND, VIRGINIA -- One month ago, I just wanted to try the function of this website, so I purchased a 7 day access, it cost me about $8. But I don't know if I purchase it, it will automatically renew. For many other website, you need to select whether to renew automatically or not, but Roomster just force you to do it! And they don't tell you before the renewal begins.

And I follow the instruction in the term to cancel the subscription, my account shows I'm using a free account, and no button to cancel. This means I have canceled the subscription before. Today, I received a invoice of it, and find that I have been charged 5 times for renewal, that is about $50 dollars with tax. And I still cannot find the cancel button. Scam!

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Roomster Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 97 ratings and
104 reviews & complaints.
Contact Information:
Roomster
285 West Broadway, Suite 320
New York, NY 10013
646-862-2841 (ph)
www.roomster.com
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