CHICAGO, ILLINOIS -- First, a note about the product itself. It is terrible (but most roommate finders are, sadly). Want to send a message with basic formatting (i.e. hard returns to separate one paragraph from another, or list with bullet points)? Tough - Roomster will reformat it into an unreadable jumble. Navigating the site is nearly impossible, and you'll find yourself clicking around to get back to that one page you found helpful. "Listings" and "Profiles" seem to blend together and it's not clear what the difference is.
Now for the REAL reason for this review. I signed up for the $5.95 3-day trial to see what the service was all about and send a few messages. I only realized the service would auto-renew because PayPal told me it would. However like any rational person I expected a 3-day trial purchased at 2:42 on Monday would auto-renew at 2:42 on Thursday. Not so! Out of nowhere they charged my account for $29 on Thursday at 6am.
When I reached out to customer service (via their messenger since they have hidden their number), they claimed this was spelled out in the receipt they emailed me. It was not. They only said it would renew on Thursday, not at what time. Any rational person would assume 3 days meant 72 hours. Then the customer service person argued that Thursday was the 4th day, therefore auto-renew. I'm sorry, I didn't realize we were counting in Biblical days.
By their logic, if someone purchased at 11:59pm on Monday, their membership would re-bill at 6am on Thursday all the same - making a 3-day trial a 2-day trial. Nowhere is this outlined at the time of purchase. They are dishonest, unhelpful, and a poor product to boot. Stay away.
Do not use Roomster. I signed up for a three-day trial hoping to find a room or studio for rent. With no luck between Craigslist and Roomster, I decided I needed more time so I let the subscription go on, knowing that I would be charged over $20. After using Roomster for a month, and having a full profile and my needs, I constantly received messages that had nothing to do with what I was looking for, far out of my price range, location etc. In addition, out of the 20 members I sent messages to showing interest, I received 2 replies.
Also, while replying to Craigslist posting for rooms, I would leave my contact number like they requested, then almost immediately I got a text message saying... "I am the owner, if interested do registration here **. Then I'll call you and set up a time to view the room. Original craigslist post: **. Let me know when you're done!" This would happen with 10 different replies to Craigslist listings. Some of the links they text were different but they all led me to Roomster, which I was already registered on. Just a heads up, don't waste your time or money on Roomster.
The reason I am writing this review is that I don't want what happened to me to happen to anybody else. Like many others, I fell into their trap of getting a 5.95$ trial subscription. I was charged 29.99$ for the renewal of the trial. The only way to contact them is through their online messenger (What they call 24/7 support. They actually do have a phone number, but they only take suggestions and comments on that line, what a shame!). When I contacted them, they literally told me that I was emailed about the trap.
The reason you fall into their trap is they keep sending you fake messages into your mailbox and when you want to view those messages the website asks you to open an account with them. If you are really in need, you go for their 3-day trial subscription, without knowing that your subscription does not automatically end. It automatically renews. At a much higher rate. Please DON'T fall into their trap.
Their system went down when I signed up and opted for the paid trial version. I was told to try later however after that I was charged twice for every single month of my service. I contacted customer support team but they do not want to return the extra payment, with an argument that the payment was authorized. I sign up only for one service though and all my bills with Roomster show only one payment - hence me not noticing immediately. Their customer support tries to give me robotic replies to read my receipt which includes only one payment.
They refuse to check that they received two payments, even though I provide them with exact information from PayPal that two payments were being received. I suspect they are trying to give me robotic answers for me to give up. But guys, for this service to pay 60 USD a month? Common! I did not find any single flatmate from it. I think they do this mistake on purpose to get your money and never return it back. I ended up with a bill of 180 USD as they charged me twice even after cancellation. This is the worst experience I ever had.
UNKNOWN, CALIFORNIA -- Roomster, why do you require a person have a Facebook account in order to register on your site? What if a person doesn't use Facebook? You should provide a way for people to register on your site the normal way. Also, I have been banned from your site three times, even though I obviously used Facebook accounts.
This makes no sense. Why do you require we register through Facebook, and then ban us for doing so? So, unless our Facebook page is swamped with endless photos and activity, you don't consider us a real person? You make no sense, and require too much! Obviously a bot cannot register with the kind of detail you require. Lastly, when I am informed I have been banned for a violation, no specifics are ever given. You people make no sense. I'm giving a low rating of your site right now.
Was mislead into creating an account by a Craigslist roommate ad wanting me to have a Roomster account. I have every reason to believe Roomster created false Craigslist postings to drum up business. Create a listing and can't find the one I was sent to view. Could not read or respond to e-mails without paying so I picked the 15-day versus 3 days (too short) or 30 days (too long).
After the 15 days I received no notice to cancel or be charged twice the price for 15 more days (making it almost 3 times as expensive as the 30 days would have been). I hadn't read the e-mail as it should say BEFORE you approve that you are subscribing to them continuing to charge you, not in the e-mailed receipt after.
This app provides confusing instructions regarding the trial period and the automatic $45 charge that follows immediately after. They are intentionally confusing in their presentation of how to avoid the charge. They imply if you delete your account, you will not be required to pay said fee, BUT when you try to do this it says you are unable to delete account until membership has concluded. After the fact, I realized they outline these fine points in the small print, but it's their approach that is misleading, shady and bad business practice. I will go out of my way to deter my many college-aged and young professional friends from ever using this app or service.
NEW YORK, NEW YORK -- I posted my room on this site for a trial for a few days and paid for these few days. Soon I found out I was charged for another month. I never agreed or notified of any auto renewal. I tried to contact their customer service. On their website and purchase email, there is already an intimidating message warning about customer chargeback that they will report to collection bureau and screw your credit score basically. It's very unpleasant and annoying to see this and you should know it's bad business. They are doing this because it has happened to a lot of customer.
Before you even try, run as fast as you can. Never give this site your credit card number! All those messages I received after posted my room is useless and fake. It's basically fake messages they distributed to everyone. I did not get any real contact from this site.
NEW YORK -- I should have properly read the initial 2-week trial agreement for $14.95 that indicates that one must manually disenrolled, or incur a $29.95 renewal chg. When I inquired, requesting possible consideration (a refund) for my error, I was hit with a long, very rude, harsh response that let me know I subscribed to the service for x amount of dollars (duh - tell me something I don't know, pls).
And that if I dispute the auto-subscription chg of $29.00 with my bank, etc & etc would happen. I would be referred to a collection agency and to the credit bureaus. It was rude-iculous!!! I retorted and wrote re the unprofessionalism - only to receive a tirade 3 more unprofessional, emotional messages. Sick...
LOS ANGELES, CALIFORNIA -- I feel like an idiot for not looking at reviews for this site sooner. Their practices to get people to sign up are nothing but frauds posting fake rooms on Craigslist that look appealing, but when you try to contact the owner they always tell you to "apply here" or "sign up here", then when I did the property wasn't even there and the supposed owners never responded to any more of my messages. And on top of that I'll get all these email notifications that people have messaged me and half the time those aren't even real either! And on the chance I actually see anything I'd be interested in renting, a majority of time I'll send a message out to owners and they don't even respond.
I honestly believe that site is about 95% fraud, which just enough gullible real ppl who get suckered in to stay operational. I think I found 2 real possibilities to actually follow up with out of like 20. I'm so strapped for cash right now I really hope whoever is in charge of this giant scam gets caught and has to pay out for all the people they've scammed. So awful to do that when people just need to find a place to live and might be a little desperate and rushed especially.