Their system went down when I signed up and opted for the paid trial version. I was told to try later however after that I was charged twice for every single month of my service. I contacted customer support team but they do not want to return the extra payment, with an argument that the payment was authorized. I sign up only for one service though and all my bills with Roomster show only one payment - hence me not noticing immediately. Their customer support tries to give me robotic replies to read my receipt which includes only one payment.
They refuse to check that they received two payments, even though I provide them with exact information from PayPal that two payments were being received. I suspect they are trying to give me robotic answers for me to give up. But guys, for this service to pay 60 USD a month? Common! I did not find any single flatmate from it. I think they do this mistake on purpose to get your money and never return it back. I ended up with a bill of 180 USD as they charged me twice even after cancellation. This is the worst experience I ever had.
UNKNOWN, CALIFORNIA -- Roomster, why do you require a person have a Facebook account in order to register on your site? What if a person doesn't use Facebook? You should provide a way for people to register on your site the normal way. Also, I have been banned from your site three times, even though I obviously used Facebook accounts.
This makes no sense. Why do you require we register through Facebook, and then ban us for doing so? So, unless our Facebook page is swamped with endless photos and activity, you don't consider us a real person? You make no sense, and require too much! Obviously a bot cannot register with the kind of detail you require. Lastly, when I am informed I have been banned for a violation, no specifics are ever given. You people make no sense. I'm giving a low rating of your site right now.
This app provides confusing instructions regarding the trial period and the automatic $45 charge that follows immediately after. They are intentionally confusing in their presentation of how to avoid the charge. They imply if you delete your account, you will not be required to pay said fee, BUT when you try to do this it says you are unable to delete account until membership has concluded. After the fact, I realized they outline these fine points in the small print, but it's their approach that is misleading, shady and bad business practice. I will go out of my way to deter my many college-aged and young professional friends from ever using this app or service.
NEW YORK, NEW YORK -- I posted my room on this site for a trial for a few days and paid for these few days. Soon I found out I was charged for another month. I never agreed or notified of any auto renewal. I tried to contact their customer service. On their website and purchase email, there is already an intimidating message warning about customer chargeback that they will report to collection bureau and screw your credit score basically. It's very unpleasant and annoying to see this and you should know it's bad business. They are doing this because it has happened to a lot of customer.
Before you even try, run as fast as you can. Never give this site your credit card number! All those messages I received after posted my room is useless and fake. It's basically fake messages they distributed to everyone. I did not get any real contact from this site.
NEW YORK -- I should have properly read the initial 2-week trial agreement for $14.95 that indicates that one must manually disenrolled, or incur a $29.95 renewal chg. When I inquired, requesting possible consideration (a refund) for my error, I was hit with a long, very rude, harsh response that let me know I subscribed to the service for x amount of dollars (duh - tell me something I don't know, pls).
And that if I dispute the auto-subscription chg of $29.00 with my bank, etc & etc would happen. I would be referred to a collection agency and to the credit bureaus. It was rude-iculous!!! I retorted and wrote re the unprofessionalism - only to receive a tirade 3 more unprofessional, emotional messages. Sick...
LOS ANGELES, CALIFORNIA -- I feel like an idiot for not looking at reviews for this site sooner. Their practices to get people to sign up are nothing but frauds posting fake rooms on Craigslist that look appealing, but when you try to contact the owner they always tell you to "apply here" or "sign up here", then when I did the property wasn't even there and the supposed owners never responded to any more of my messages. And on top of that I'll get all these email notifications that people have messaged me and half the time those aren't even real either! And on the chance I actually see anything I'd be interested in renting, a majority of time I'll send a message out to owners and they don't even respond.
I honestly believe that site is about 95% fraud, which just enough gullible real ppl who get suckered in to stay operational. I think I found 2 real possibilities to actually follow up with out of like 20. I'm so strapped for cash right now I really hope whoever is in charge of this giant scam gets caught and has to pay out for all the people they've scammed. So awful to do that when people just need to find a place to live and might be a little desperate and rushed especially.
MIAMI, FLORIDA -- Not only they charge you to send and receive messages an arm and a leg, but the people looking for an apartment also have to pay to get in contact with you! It's expensive, and most people don't pay for it. This is not explained on their app or website. If I pay to be able to contact people as a person listing an apartment, I do not expect possible tenants to have to pay to message me! Total rip off! There are far more websites and apps that do not charge anything.
I tried this app months ago before they started charging the customers, and I was getting about 10 to 13 messages per day. It has been two days, and so far only one person has contacted me. My apartment is in a luxury condo, and the price is very low for the area. I posted the same pictures on Craigslist with my phone number, and I got 35 messages in one day! Don't spend your money here, use a different app and dispute the charges with your bank. They are thieves and earn money deceiving customers.
CHARLOTTE, NORTH CAROLINA -- I paid WAY too much "trying out" Roomster several times. Despite all of their technical glitches...I was trying every roommate site available. I tried "one more time", and of course they auto charged after the trial, when addressed they first refused, then said they would refund.
I said to cancel my account immediately. They cancelled & blocked me, and never returned the funds. I contacted the CEO directly (since there was no way to reach them without an account & of course no phone number). He reiterated that I had "authorized" the renewal, but didn't address the fact that they SAID that I would get my money back or that they did not provide the service that was PAID for.
Ok...you ready? NOW, they opened an email portal on their site (never emailed me directly) threatening me that they were going to report me to collection agencies and to my credit report!!! Any suggestion as to the LEGAL action I can take other than SLANDER and FRAUD...or perhaps a CLASS ACTION LAWSUIT against these blatant crooks! Absolutely unbelievable...and all of this over $24.95!! Incredible.
PORTLAND, OREGON -- Someone from Roomster has copied our ad for a room for rent - changed it - and asked people to sign up for their service. This policy is making it difficult for us to rent out our room for multiple reasons:
1) People think they are contacting US about our room. Someone from Roomster asks them to join their service, they sign up and wait to hear from us. They can't even find our ad on Roomster because we never listed it with them to begin with.
2) People think their ad is listed as the correct amount when it is not.
3) People think WE are scamming them.
4) People think that we are asking them to sign up for Roomster and that we will get back to them.
This is an unconscionable way of doing business. It is unimpressive and causing problems for good people who just want to rent out a room. They must stop this immediately! I am outraged right now! If they want more clients, this is not the way. In fact, I will NEVER be a client and I will tell everyone I know to stay away from them.
LONDON UK -- I've been a landlord for 9 years in London, UK. Always get at least 5 enquiries per day, often a lot more, and rent rooms on the first block viewing day. I've previously used Gumtree and SpareRoom and continue to, just thought I'd try this.
First, the auto signup for auto billing is sneaky. Yes it's clearly stated in the email you get once you've signed up but this is NOT clearly stated before you pay. I canceled it immediately but it's a point of principle. They shouldn't do it in the first place.
Second, I didn't get a single enquiry here in over a week. Yet I got loads from SpareRoom and Gumtree; same exact advertisement. Third, I got emails about alleged new potential people looking for a room, yet all at the same time, and often 3 for the same listing. I'm not even sure if these are real people. I even messaged about 20 people who looked like they might be a good match. Not one single reply. On SpareRoom people can respond or auto respond if it's not suitable, or they've already found somewhere. Will not use this again. Concerns over authenticity.