ONLINE, ILLINOIS -- They auto-renewed my subscription for $25 for the next month, one day before the next 30 day cycle starts, and they are REFUSING to refund me my money before the next service cycle. I've been arguing with them on their "customer service" page for an hour, and they keep saying the same thing, basically saying I should have read the fine print. It's BAD BUSINESS practice to not allow a customer to cancel the service and get a refund BEFORE the next cycle has even started. Most businesses refund your money for the remaining cycle and let you cancel anytime.
We were a bit worried after we listed a room in the house we were renting looking for a replacement roommate. A lot of the negativity comes from the recurring payment system as well as requiring Facebook. The former wasn't a problem for me as I knew how to disable the recurring payments from happening, neither was the latter although I can see where it can become an issue for those who prefer to stay off-the-grid.
But despite the constant negative press covfefe the service did the job for us. We were two college students and managed to find a third roommate to take the vacant room in our house that's tolerant of our lifestyles and overall super chill. Just as the service advertised, it landed us a good roommate and him a good living situation.
THE BAD: It wasn't a smooth climb to get there. In order to see people responding to your listing, you have to pay a fee. Really, to use any feature you'd WANT to use. LISTING is free, however. And they are good about making it so you can't cheat the system, the fact that it syncs with your Facebook keeps them from showing up if you do a search.
The second issue was the people responding to our listing. Aside from the guy we ended up with and a couple who was beat to it by him, most of the people replying to our listing were the exact type you'd expect to use this type of service: the ones who are already having trouble finding someone who'd want to live with them.
E.g.: people with criminal history, younger single women with small babies, people with pets, potential sex offenders, or generally the type that you KNOW you wouldn't want to live with. While Roomster is super flexible with adding descriptions and criteria, DO NOT expect people responding to your listing to actually read it.
So really, it all depends on who's using the service, what you're using it for, but also expect to invest some money to really make it work. The guy we decided on did not show up quick, at least a month after the listing was posted did he find us and we had to pay pretty often to read a bunch of messages from people we cared not a bit about til we landed on him.
SAN JOSE, CALIFORNIA -- Firstly, it's a very bad thing to charge people to check their messages on the listing. And $7 something for just 5 days is ridiculous. And even if you are in need and try to buy it to look for a place urgently you would end up getting messages from fake people who try to sound real.
People could actually be deceived by their disguise as a generous person. Please do not give your money to anyone unless confirming who they are. They also show a fake ID proof to you. Do not send them any of your documents. And there are like a million of them on that site. You'll get like 4-5 such people every day once you subscribe to it. I have deleted my account in order to be safe but after reading other reviews I'm not sure if they will still charge me.
NEW YORK, NEW YORK -- I subscribed for 5 days only. But they quietly and hiddenly charge me monthly subscriptions after that. They used “terms & conditions” in tiny letters and deceiving communication to trick users who are busy and in the hassle of moving. There are also many fraud users on Roomster. These people have no rooms to show. They used fake ID and photos to get your information and deposits then run away.
When I raised my concern, Roomster removed my account. They have no agents to talk to harmed customers. They used bots and some recorded ridiculous phone answer to avoid customers. I asked for an immediate refund. Actually they removed my account so I even haven't had the chance to use the monthly membership they charged me for. I'm still waiting for a responsible and reasonable answer from them, as well as the refund.
ATLANTA, GEORGIA -- My chat with customer service. It didn't help. I signed up for a trial period, but then it automatically billed me for a month after that. Wish they'd been more clear about that. When I canceled, but was supposed to still have full access, all my messages from potential tenants magically disappeared and I didn't receive any more. Customer service didn't even seem to care. I like the fact that it uses Facebook account login and stuff, but the customer service was so horrible that I can't recommend this service. I've found a roommate on this site before, but that was years ago when it was still good.
NEW YORK, NEW YORK -- I subscribed to this service to rent a room. The initial fee was $7 or so which is what I thought the monthly fee was. I misunderstood. Then by the time I saw the charge of $24.95, it was too late to get a refund even though it was only 2 days past the charge date. I kept getting the same somewhat automated reply over and over all to no avail. In addition, I think the site is a scam. I responded to several inquiries all to no avail. I hope this site gets investigated by the appropriate authorities. It's a real rip off to unwitting consumers like myself. I would not give this company even 1 star but it's the lowest in the selection.
IRVINE, CALIFORNIA -- I purchased a 5-day subscription to Roomster. There was no notification about the automatic renewal after the 5 day period ends at the moment I made the payment. Later, I realized that my account was charged automatically for a 30-day period.
I contacted the support, but they keep replying me with automatic messages, which is not helpful. This is the response they gave me all the time: "All Roomster subscription charges were authorized by you at the time of purchase via PayPal and a receipt was sent to you with instructions how and when to cancel to avoid any additional charges." Apparently this doesn't solve the problem for me, since my account is already charged without my consent, and the support is not willing to resolve that problem for me.
DENVER, COLORADO -- I have subscribed for Roomster.com and it auto charged me for the next days and they didn't even bother to send a notification. Roomster is of no use, there are a lot of scam users in the website contacting to send money through money gram and western union. I haven't found a good lead for first 7 days, how would I think that I will be able to find something good in the next month.
These people should close their services, because all they do is charge money and provide nothing. I spoke to customer service agent and he was so rude about the billing payments and subscriptions. They don't deserve to operate any kind of business. Customer service and their service sucks. Will never recommend it to any one. I wish there was a negative star to rate this service.
10314, NEW YORK -- I signed on and noticed that I could not contact anyone so I did pay for a month. All but one person that I spoke with were scammers. Nobody was in town. Everybody was on vacation or out of town or in another country and you needed to send the money to them in order to get the key and then you could look at the place.
They state that they verify their accounts, they do not. I found many accounts with the same profiles almost word-for-word. There was one guy with the same exact name and it seemed like he was updating it every week with a different picture. Then I saw the same picture for another account (different name) in another state. A few people I contacted on Facebook didn't even know that their pictures and/or names were being used on Roomster.
NEW YORK, GEORGIA -- This site will have your ad a post and if someone wants to talk with you about your room you have to pay a fee. They have a trial 5-day fee and once you do that and pay your $7.95 they will start billing you after the 5 days are up no matter if you delete your post or subscription. Customer 24/7 support... NO, they do not if you call the number in New York. 646-862-2841 you get a recording telling you to log on and send an email to their 24/support.
They have no support just bill you. They billed me $24.95 through PayPal and I am disputing the charge and expect PayPal to reverse the charge. We will see. They are rip offs and should never be used unless you want to pay for nothing and get 0 support just debits to your account. Buyer beware.