NEW YORK, NEW YORK -- I have used the site extensively. The trick is to be a day or so ahead of the automatic bill pay by canceling it immediately before that time. For this, I recommend using PayPal to ensure that your auto billing will be canceled as you wish.
Also, the site is the most terribly designed site in the world. Whenever someone responds to your e-mail and vice versa, the site uses a sliding bar to navigate through the e-mails. You literally have to hold down your cursor over the bar and slide it down to navigate from one e-mail to the next. When you wish to delete old e-mail, you literally have to open up each and every e-mail and delete it one by one--tedious to say the least. The funny thing is that when using the sliding bar, one can scroll over each e-mail and there appears an "x", which leads one to believe that you can clearly delete this e-mail. No such logic, it is to archive the e-mail. Again, not logical at all.
As well, upon logging into the site, your e-mail indicator (an envelope at the top left of the page's site) indicates a substantive amount of e-mail. This is very deceptive, as this is a list of cumulative e-mails inclusive of those you send. Remember, it is so time-consuming and tedious to delete e-mail. It has to be deleted by opening each e-mail and deleting it one by one.
When you receive a message from a subscriber, the site will send you an e-mail alert on your personal e-mail. This is a great idea--except clicking on the link takes you to the sending party's profile, not to the actual e-mail. Again, design fail.
One last bit of note, I will not blame the site for this, many will e-mail you requesting housing accommodations for far less than your requested amount. I don't know if this is because some subscribers don't read or assume you will like their picture enough to give away the room you are renting. Overall, I would not recommend this site. Good luck to anyone who uses it otherwise.
CHICAGO, ILLINOIS -- They place dozens of very tempting but fake room for rent ads on Craigslist. When you inquire about a room, you get a reply telling you to go to a fake mirror site that redirects you to Roomster. On the Roomster website, almost 100% of the ads are clearly fake. The prices are FAR below market, the accommodations gorgeous, and the landlords almost all twenty-something hot women or men. The property about which you initially inquired is nowhere to be found and when you mention this to the party that posted the ad, you are told to register and upgrade to a paid subscription in order to see the room. STAY AWAY and report to Craigslist as a "Prohibited" ad.
CALIFORNIA -- This is completely fake. I was looking for a condo and found one in Santa Ana. The property was owned by a female named "Stepahie". I'm guessing they meant to put Stephanie because who typos their own name? But okay, I'll let that slide. Then, I get an email with the rental agreement saying he and his family had to move to NJ due to a missionary and that they couldn't find anyone trustworthy to handle renting their place out.
Now mind you, the place he was sending a rental agreement for was not the place I had seen online. So, I went back to where I found the condo and I seen "Stepahie" had four listings and each of those listings has some of the same pictures. If someone were serious about renting all of these places out they would be sure not to make that mistake and when speaking to a potential tenant they might show a little bit of professionalism when writing an email. DO NOT USE ROOMSTER or LISASROOM.
LAS VEGAS, CALIFORNIA -- I signed up for the 3-day subscription. I followed up with about 20 or so phone calls and more emails. I received 0 responses. I met the criteria for all ads I responded to. I even described my financial stability and good character. All ads I responded to were 'new' or same day. Why no responses? Then I got charged 29.95 the next month. Who would have thought that a 3-day subscription would be an automatic renewal for 30 days? This is nothing more than a trap for the unwary. If you want to waste your time, go for it, but do not subscribe.
I received a text message from someone "interested in my room," and they were replying to my ad on either Craigslist or Kijiji. They told me to follow the link to see their profile and to see if they were a good fit. The link lead me to the signup page. They told me I had to sign up to see their profile and stuff. I signed up, and the link still lead me to the signup page so obviously it was just an affiliate. Still, I filled out my description, sent out a message to all of the people in my area looking for a room with their budget close to my rent cost.
I keep receiving notifications of messages received despite including in my ad that I would prefer to be contacted by text or email address, not on Roomster. I can tell that the messages are fake and meant to entice you into paying the 3-day trial or more to be able to see them. If they ARE real messages then that sucks, because I really need a roommate! Roomster should change their setup - we should be able to see a preview of the message at least.
Then they're still enticing people to subscribe in order to see the full message, but we can at least see that it's not a fake message meant to trick us into subscribing! The website looks very promising, with the picture and profile option, plus the option of sending out a message to multiple people at once. It seems to make looking for a roommate much easier! But alas, it's just a money scam.
BENTONVILLE, ARKANSAS -- So, I was looking to rent a room in my house. I created a post on roomster.com (haven't paid for anything at this point). At some point (a week or so later), I received a notification that I had a message waiting for me (person interested in renting the room).
I go ahead and sign up for the 15-day trial, thinking this would be a good way to find a roommate. Once I pay for the trial, I go to the message center. It shows I had a message, but that person removed (or deleted) the message...$15 spent for no reason now.
I'm thinking, either they're jerks for not removing the message notification, making me spend money to read the message...OR they fraudulently generated a message to entice me to spend money, but then removed the message once I paid for access.
The reason I am writing this review is that I don't want what happened to me to happen to anybody else. Like many others, I fell into their trap of getting a 5.95$ trial subscription. I was charged 29.99$ for the renewal of the trial. The only way to contact them is through their online messenger (What they call 24/7 support. They actually do have a phone number, but they only take suggestions and comments on that line, what a shame!). When I contacted them, they literally told me that I was emailed about the trap.
The reason you fall into their trap is they keep sending you fake messages into your mailbox and when you want to view those messages the website asks you to open an account with them. If you are really in need, you go for their 3-day trial subscription, without knowing that your subscription does not automatically end. It automatically renews. At a much higher rate. Please DON'T fall into their trap.
LAS VEGAS, NEVADA -- I recently tried a 3-day subscription again after I previously tried a month's long subscription a year ago. I hoped I was wrong and things had changed, but, alas, no. I don't know if any of these people who are looking for a room actually exist. You can usually tell when someone who has "subscribed" to this service never bothered to fill out any details of what they are looking for. Who does that? You allegedly spend money to subscribe to a roommate service, but never bother to fill out any descriptions of yourself? That's a clear give-away that the person doesn't exist.
I never get any responses, except one guy. He never responded to my e-mail to him on Roomster, but he did run an independent ad on CraigsList. When we spoke, he said he never got an e-mail from me, so I don't know if their e-mail service is real! Speaking of e-mail, after you resign from the service, you frequently get an e-mail saying you have e-mail on Roomster, except they charge you a minimum of 3-day service to access your e-mail. Who does that?
When I resigned my 3-day membership after 2-days, they still tried to charge me for a month. Fortunately, I used PayPal and when I filed a complaint with PayPal, BOTH the 3-day and the month's subscription were reversed. This is definitely a rip-off site that makes its money through quick hits that never materialize. Stay Away!
CHICAGO, ILLINOIS -- First, a note about the product itself. It is terrible (but most roommate finders are, sadly). Want to send a message with basic formatting (i.e. hard returns to separate one paragraph from another, or list with bullet points)? Tough - Roomster will reformat it into an unreadable jumble. Navigating the site is nearly impossible, and you'll find yourself clicking around to get back to that one page you found helpful. "Listings" and "Profiles" seem to blend together and it's not clear what the difference is.
Now for the REAL reason for this review. I signed up for the $5.95 3-day trial to see what the service was all about and send a few messages. I only realized the service would auto-renew because PayPal told me it would. However like any rational person I expected a 3-day trial purchased at 2:42 on Monday would auto-renew at 2:42 on Thursday. Not so! Out of nowhere they charged my account for $29 on Thursday at 6am.
When I reached out to customer service (via their messenger since they have hidden their number), they claimed this was spelled out in the receipt they emailed me. It was not. They only said it would renew on Thursday, not at what time. Any rational person would assume 3 days meant 72 hours. Then the customer service person argued that Thursday was the 4th day, therefore auto-renew. I'm sorry, I didn't realize we were counting in Biblical days.
By their logic, if someone purchased at 11:59pm on Monday, their membership would re-bill at 6am on Thursday all the same - making a 3-day trial a 2-day trial. Nowhere is this outlined at the time of purchase. They are dishonest, unhelpful, and a poor product to boot. Stay away.
Was mislead into creating an account by a Craigslist roommate ad wanting me to have a Roomster account. I have every reason to believe Roomster created false Craigslist postings to drum up business. Create a listing and can't find the one I was sent to view. Could not read or respond to e-mails without paying so I picked the 15-day versus 3 days (too short) or 30 days (too long).
After the 15 days I received no notice to cancel or be charged twice the price for 15 more days (making it almost 3 times as expensive as the 30 days would have been). I hadn't read the e-mail as it should say BEFORE you approve that you are subscribing to them continuing to charge you, not in the e-mailed receipt after.