Roomster - Page 2

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1.0 out of 5, based on 7 ratings and
14 reviews & complaints.

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Charges for no service
Posted by on
SAN FRANCISCO, CALIFORNIA -- I signed up with to contact potential renters. Because I didn't read closely enough their agreement I thought they were going to charge me $4.95 per month. I found out that they charged $39 per month. When I discoverd this I went back and reread their contract - cancelled my account via email. I thought, oh well I screwed up. Next month I found another $39 charge on my credit card and immediately I tried to call Roomster, but they have no 800 phone, nor do they respond to emails. I wrote a dispute letter to the company -Juniper .com,. my credit card, to stop payment. Juniper refused to stop payment even though I explained that I could not contact Roomster. Roomster provided me no service during either of these months and did not stop billing me. As far as I am concerned they are completely unethical in not providing any customer service number, or telephone number of any kind on their website.
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User Replies:
Noneill on 2007-02-16:
Sounds like a scam. I am not sure if I is your credit card company? Get a new card.
Hugh_Jorgen on 2007-02-16:
Couldn't you tell from the cheesy look of their site that perhaps they weren't above board? FWIW, their domain is registered out of Luxembourg. Any way, you need to file a written complaint with your bank telling them you did not receive the service you paid for and you dispute the charge. You might also have to cancel that card and get a new one to avoid their repetative billing.
adage on 2007-05-28:
Thank you for your review. I tried at the end of 2005. I contacted multiple people on the site and got no response. My conclusion was they didn't have enough of a database for the roommate matching to be successful. Like you, I contacted customer service for a refund. No response. I posted a review of my experience on Amazon. THEN John S. Shriber the company owner, started sending a series of very unpleasant and nasty emails to me. He offered a refund only if I took out my Amazon review, which I did, and that mostly because the guy sounded so unstable that I was afraid of what he'd do with my credit card information. Don't use Roomster.
MoonshineStella on 2008-01-19:
First, they make their money direct debiting your account. They hide the direct debit in the terms and condition and on a side note. If really they wanted to be honest about it, they would make one tick a box authorizing the direct debit. I am sure I am not the only one they ripped off that way. The problem is that, even though it is not obvious, it is in the terms and conditions.
Secondly, it is also far than obvious on how to stop your membership. It makes one lose time to find out (calling, emailing their customer service,...). Plus, one doesn't see the urgency to unsuscribe as you have no idea they are going to direct debit your account. So they have plenty of time to withdraw your account every month until you realize it.
Thirdly, this company has no telephone number, just an automatic voice mail directing you to the site.

Finally, the website is not really good. Look into something else to find a room mate!

It would be good to know if it has happened to other people to group together.
MoonshineStella on 2008-01-19:
Please visit:

Savail on 2008-04-05:
I have a problem similar to this. I signed up for the four-day trial; but I read the ToS, so I knew that they would try to automatically renew it.

So when I went to cancel it, it kept telling me that it couldn't complete the request. Eventually, it finally claimed to have successfully cancelled the subscription, but I was still charged. I sent several e-mails which were not responded to and also attempted to use their HelpDesk, which kept giving me error messages [yes, all of my programs are up to date; I am no internet novice].

After the second charge, I decided to try the HelpDesk again, this time with a notification that I was informing the BBB. Interesting that it worked once I decided to do that. I am also going to meet with an attorney if this does not stop soon and am looking to join one of the pending class-action lawsuits floating around.

While it's not illegal to have hidden resubscriptions [although it is considered an unethical business practice], it IS illegal to prevent customers from cancelling a subscription if you have no terms that mandate they must subscribe for a certain amount of time.
Suzanne on 2012-09-25:
I just signed up thinking it was and did not have enough time to read the small print. This site does not have many roommates and has a non-working interface. Not display of the last time someone logged in to know if they are even currently looking for a place. Asked for a refund with 1 hour of signing up. We'll see.
Virginia on 2013-05-29:
I kept on inputting my Visa card and nothing would go through - I have over 800 odd messages - I am not sure if they are legitimate but it's starting to look like this company is up to no good - they send you robot messages online and there is no resolution to the problem - so it looks like a scam!!
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HORRIBLE Service. Do NOT Use!!
Posted by on
Rating: 1/51
This service is a complete SCAM. They charge your card automatically of $30. I never got anything out of the site...& I live in LOS ANGELES. Like seriously? I found better ads on Craigslist! Then, it took them days to respond to my numerous messages to them through their "24/7" Customer Service line. I even tried to contact them via Facebook and they disregarded me. Do not waste your money & use this site. It is HORRIBLE.
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Bait and Switch - Fraudulent Billing
Posted by on
Rating: 1/51
BOSTON, MASSACHUSETTS -- Beware the Bait and switch. This company was not honest with me and did not readily disclose their practices of asking you to pay and then putting you on a higher monthly fee for a mediocre service. Avoid Avoid Avoid.

I'm reporting them to the Better Business Bureau.
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Very Rude
Posted by on
So basically I had an account with them for a while, and emailed people all the time and never was prompted to pay. I finally got some emails back, and of course they ask me to pay. I emailed the site because I thought it was kind like I had installed all this time for nothing.
And this is the response that I got.

RE: Help & Support
"we have been in business for six years, very successful & offer the best function. If you don't want to use us. don't. no worries."

That website is a scam.
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User Replies:
goduke on 2009-07-22:
Can we see the entire text of the email you sent which prompted that reply?
Anonymous on 2009-07-22:
Asked you to pay... pay for what?
old fart on 2009-07-22:
Anonymous on 2009-07-22:
(S)cam? I doubt that.
(U)nbelievably naive? Yes.
(C)ome on!
(K)nowledge is power.
(E)nough already!
(R)oomate shopping online = Bad idea.
DebtorBasher on 2009-07-22:
At least you got an honest answer from them.
DebtorBasher on 2009-07-22:
Roommate shopping ANYWHERE = bad idea.
Anonymous on 2009-07-22:
Your basically picking up, a hitch hiker online.
nappaways on 2009-08-25:
I was looking for a place to stay in London during my holiday and while I was surfing the net I came across this website called they offered free membership so I signed up. After few days I received many e-mails from other members, but in order to read them I had to get a membership. They offered a few membership options and I choose the 3 days option at the price of £4.97. After a couple of months I was checking my credit card statement and I realised that was still withdrawing money from my account at full month membership fee of £18.91. I did some research and I found out that in their Terms and Condition they actually say (in a very vague way) that if you don’t cancel your membership they will continue charging at a monthly rate. However, when you are signing up for a membership they don’t specify there and then that you should close your account to avoid being charged for ever. They are apparently based in New York and they were previously operating under the name of Their telephone number is: 001 646 8622841 bust the fockers
Disgusted on 2014-04-28:
Steer clear of this strange organization. Despite numerous attempts to "unsubscribe" they continue to harass my in box daily with emails of phony rooms available. When I was a paying subscriber they didn't have nearly as much activity as their annoying daily emails insist - they're all phony posts. They should be forced out of business.
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