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2.9 out of 5, based on 15 ratings and
22 reviews & complaints.

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Roomster deliberately misleading about services
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Roomster.com/Roomster.net uses misleading business tactics to part people from their money. You have to upgrade your subscription in order to read a message that was sent to you by a supposed member. Unfortunately I was careless and didn't read the fine print that says that if you don't cancel your three day 'trial' subscription (interesting that they only refer to it as a trial subscription in the Terms of Use but not anywhere else) it will automatically be renewed for $29.95 each month.

Roomster has a rating of F with the Better Business Bureau and something like 62 complaints filed against it. If you search online you will find that many many other consumers have the same complaints about being mislead, and in many cases, have actually had money taken from their account by Roomster even after they canceled their account. I attempted to cancel my account before I even realized that they would continue to charge me each month, and could not find how to. Since I didn't know they were still charging me I didn't think it was a big deal, especially after I got an email from them saying my account was disabled due to inactivity--why should they keep charging me if my account is disabled?

When I first realized that they had charged me I sent them a message via their helpdesk. They responded with a standardized message with links to the screenshots of when I agreed to their Terms of Use. However, in order to view these screenshots I would have needed to re-register with Roomster and agree to their Terms of Use, which I obviously don't want to do again because I don't agree with them!

I also have tried to contact them by telephone. My bank supplied me with one number which was invalid and the other I got from the BBB's website. It is a recorded message system which only refers you back to their website.

I am writing this because I am frustrated with the way that Roomster conducts business and is able to get away with it. I believe that a legitimate business would be interested in helping their customers, and Roomster obviously is not. They are deliberately misleading and it is sad and disappointing that they are willing to take advantage of people in this way.
     
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Roomster Corp
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As most of the roommate matching sites do, Roomster requires you to pay to read messages you receive from other members. After receiving mail, I signed up for the four-day trial. Now the problem most people are having is that they didn't read the Terms of Service, but I did read the TOS, so I knew that they would automatically try to do their little sneaky way of making money.

The day before it was set to "renew," I went into the site to cancel it, but it kept telling me that it couldn't complete the request. Eventually, it finally claimed to have successfully cancelled the subscription, but I was still charged the $29.95 a few days later. I sent several e-mails which were not responded to and also attempted to use their HelpDesk, which kept giving me error messages [yes, all of my programs are up to date; I am no internet novice].

After the second charge, I decided to try the HelpDesk again, this time with a notification that I was informing the BBB. Interesting that it worked once I decided to do that. I continue to receive a run-around, and it's interesting that the link I've posted to the BBB they won't comment on.

They keep showing me my "activity log" which is suspiciously misleading. Some of the times they have listed are times that I am clearly in a class where I don't use my laptop or at work and wouldn't be on their site.

I am planning to meet with an attorney soon [since its one of the free services offered by our school] if this does not stop soon and am looking to join one of the pending class-action lawsuits floating around.

While it's not illegal to have hidden re-subscriptions [although it is considered an unethical business practice], it IS illegal to prevent customers from cancelling a subscription if you have no terms that mandate they must subscribe for a certain amount of time.
     
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Roomster was Great !!!
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Rating: 5/51
NEW YORK, NEW YORK -- I am a huge yoga addict and I go to the studio almost every day to get myself straightened out. My instructor told me that there was an extra room in the studio that used to be used as a meditation room but not many people were signing up for that class so he was looking into other options to see what he could do with the room. I suggested he rent it out on Roomster, I used it to find a roommate for my place when I moved here, it’s a really great site and an easy way to list rooms for rent. A few weeks after listing the room he found a really sweet girl to rent the room and it seems to be working out just great.
     
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They make it very easy to find something that suits your needs
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Rating: 5/51
LOS ANGELES, CALIFORNIA -- I am a club promoter and work very late nights during the week usually until about 5am. My previous roommate who I had met through my old college roommate was constantly complaining about the hour at which I would get home to which I would respond “If you want to pay my bills then by all means go ahead and I won't have to come home at 5am”. Needless to say that didn’t go over so well. One time it got so bad we got into a huge argument that almost got physical and finally I decided I couldn’t deal with it anymore so I knew I needed an alternative. My colleague told me about Roomster, apparently he knows someone who works for them, and suggested I try it to find a new place. I created a profile and was surprised by the number of rooms they have listed. I ended up finding a great deal on a room to rent and because I was able to include some details about myself on my profile detailing my nightly work hours I found a perfect match with someone who also worked nights.
     
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Really happy I found out about Roomster.
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Rating: 5/51
NEW YORK -- Someone I work with told me about how they found a great deal on a bedroom rental on Roomster. I recently found myself in a situation where I was forced to leave my current housing situation so I went to Roomster to see if I could find something suitable. After a few hours on the site I found someone who rented me a really nice, small but comfortable, bedroom in a great luxury building w/ doorman and gym. Super stoked about it!
     
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Make sure you are aware of "auto-renewal"
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Rating: 1/51
SAN DIEGO, CALIFORNIA -- I signed up for the 15-day subscription for $15 to test out the site. What I didn't know was that after the 15 days, I would be charged a full months renewal without being asked if I want to continue using the site. I'm sure it said something about this in the fine print but lets be real-- they aren't trying to inform anyone and I HATE companies like this. So two months went by where I was paying $30/month while not even going on the site anymore. Once I figured it out I asked to at least get one month's payment back and they decided to give me a prorated $25 for the most recent month back. Anyway they are creating a bad name for themselves--- I would just stick with craigslist which is free and easy once you learn how to weed out the weirdos. I found my apartment on craigslist and my roommates are great and I'm happy with it.
     
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StarStarStarStarStar
Awesome Roommate Matching Site
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Rating: 5/51
NEW YORK, NEW YORK -- I used Roomster after a friend recommended it after I unsuccessfully tried to find a roommate for my new place. The site was super easy to use, reasonably priced and I was able to find a suitable roommate for my place fairly easily. Would highly recommend to anyone looking for a roommate
     
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HORRIBLE Service. Do NOT Use!!
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Rating: 1/51
This service is a complete SCAM. They charge your card automatically of $30. I never got anything out of the site...& I live in LOS ANGELES. Like seriously? I found better ads on Craigslist! Then, it took them days to respond to my numerous messages to them through their "24/7" Customer Service line. I even tried to contact them via Facebook and they disregarded me. Do not waste your money & use this site. It is HORRIBLE.
     
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Bait and Switch - Fraudulent Billing
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Rating: 1/51
BOSTON, MASSACHUSETTS -- Beware the Bait and switch. This company was not honest with me and did not readily disclose their practices of asking you to pay and then putting you on a higher monthly fee for a mediocre service. Avoid Avoid Avoid.

I'm reporting them to the Better Business Bureau.
     
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Roomster.com is a real scam
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NY, NEW YORK -- I was looking for a place to stay in London during my holiday and while I was surfing the net I came across this website called roomster.com they offered free membership so I signed up. After few days I received many e-mails from other members, but in order to read them I had to get a membership. They offered a few membership options and I choose the 3 days option at the price of £4.97. After a couple of months I was checking my credit card statement and I realized that roomster.com was still withdrawing money from my account at full month membership fee of £18.91. I did some research and I found out that in their Terms and Condition they actually say (in a very vague way) that if you don’t cancel your membership they will continue charging at a monthly rate. However, when you are signing up for a membership they don’t specify there and then that you should close your account to avoid being charged for ever. They are apparently based in New York and they were previously operating under the name of roomster.net. Their telephone number is: 001 646 8622841 bust the fockers
     
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Anonymous on 08/25/2009:
I know of a member in the UK and maybe he'll respond. My only response is that you saw (after the fact) their TOA they steal money from you. You clicked on yes that you agree so it eventually falls on you but companies that do this sneaky crap need to be found out and boycotted.
Eloise on 08/25/2009:
'I found out that in their Terms and Condition they actually say (in a very vague way) that if you don’t cancel your membership they will continue charging at a monthly rate.'
I'm going to assume that you didn't bother to read the terms and conditions before you signed up.
nappaways on 08/25/2009:
Yes, you are right I should have checked the Terms and Conditions and from now on I will definitely will, however, they should have made it more clear that even if I signed up for a three days full membership they would have continued charging me unless I cancelled my membership after that period. These are the conditions:
Full Membership gets you all the functionality of the Basic Membership plus access to a safe and secure private mailbox on Roomster. Full Membership rates vary depending on the length of your subscription. Rates start at $5.95 for 3 days of full access, $14.95 for 2 weeks of full access, $29.95 for 4 weeks of full access. All subscriptions are automatically renewed to ensure uninterrupted access to your subscription (a 3 day trial subscription is renewed for additional 30 days for $29.95 and continues to be renewed every 30 days until cancelled, a 2 week trial subscription is renewed for additional 30 days for $29.95 and continues to be renewed every 30 days until cancelled, a 4 week trial subscription is renewed for additional 30 days for $29.95 and continues to be renewed every 30 days until cancelled). You can close your Roomster Basic Membership or Full Membership at any time. To close your account, click the "close account" button located under the "my account" tab found on your logged in home page.
Isn't that legalised robbery?
Besides I found no button on their website stating "close account" and that shows that they are truly trying to rip people off. End of the story.
Kit on 10/16/2012:
My complaint with Roomster is that, of course, you immediately receive 'mail' in your account after you've signed up for free. You can only read this mail after YOU PAY THEM, and when you do, of course this mail is from ROOMSTER THEMSELVES saying things like ".,.hope you enjoy our service!..." Roomster advertisements, and '...this is who we think you'll be compatible with...' kind of crap, not viable messages from other Roomster members contacting you for or with a room to rent.
Great way to make people pay for YOUR SPAM Roomster!
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