Their system went down when I signed up and opted for the paid trial version. I was told to try later however after that I was charged twice for every single month of my service. I contacted customer support team but they do not want to return the extra payment, with an argument that the payment was authorized. I sign up only for one service though and all my bills with Roomster show only one payment - hence me not noticing immediately. Their customer support tries to give me robotic replies to read my receipt which includes only one payment.
They refuse to check that they received two payments, even though I provide them with exact information from PayPal that two payments were being received. I suspect they are trying to give me robotic answers for me to give up. But guys, for this service to pay 60 USD a month? Common! I did not find any single flatmate from it. I think they do this mistake on purpose to get your money and never return it back. I ended up with a bill of 180 USD as they charged me twice even after cancellation. This is the worst experience I ever had.
NEW YORK, NEW YORK -- I posted my room on this site for a trial for a few days and paid for these few days. Soon I found out I was charged for another month. I never agreed or notified of any auto renewal. I tried to contact their customer service. On their website and purchase email, there is already an intimidating message warning about customer chargeback that they will report to collection bureau and screw your credit score basically. It's very unpleasant and annoying to see this and you should know it's bad business. They are doing this because it has happened to a lot of customer.
Before you even try, run as fast as you can. Never give this site your credit card number! All those messages I received after posted my room is useless and fake. It's basically fake messages they distributed to everyone. I did not get any real contact from this site.
NEW YORK -- I should have properly read the initial 2-week trial agreement for $14.95 that indicates that one must manually disenrolled, or incur a $29.95 renewal chg. When I inquired, requesting possible consideration (a refund) for my error, I was hit with a long, very rude, harsh response that let me know I subscribed to the service for x amount of dollars (duh - tell me something I don't know, pls).
And that if I dispute the auto-subscription chg of $29.00 with my bank, etc & etc would happen. I would be referred to a collection agency and to the credit bureaus. It was rude-iculous!!! I retorted and wrote re the unprofessionalism - only to receive a tirade 3 more unprofessional, emotional messages. Sick...
TEXAS CITY, TEXAS -- People wanting my email, not one single person contacting me has a legitimate Facebook account which is a prerequisite for you to join Roomster. NOR do they have pictures of themselves or any details. Some person not being very Savvy could give their phone number address and I could see a potential murder or even rape happening. I see a future lawsuit and shutting down of this site.
When you give a bad review the company gives the same old generic answer that "your safety is our utmost priority." Well apparently it's not! They want you to pay for a membership. I paid for two week free trial and I will not renew. I sent out 165 emails contacting people that we're needing. Randy is not one of those people. Contacted me back. Only three people with no Facebook account, no picture, no information about themselves. Take away from this what you can which is run. Run for your life.
DENVER, COLORADO -- On any day, if you check Denver Craigslist, you will find 100s of posting with really awesome pictures and deals. If you leave a number, only answer you will get is a link which diverts you to the Roomster website. I registered for a 15-day trial and looked into 100s of ads on their website. Wrote so many emails. I never received a single reply on any of the ads listed. Overall satisfaction: NONE. Think before you spend money with these scamming websites.
BOCA, FLORIDA -- I found an ad on Craigslist that seemed like a good deal so I then contacted the lister who sent me a text saying to first sign up on this site and then they would call me to set up appointment. So reluctantly I did and viewed the other listings as well. I sent messages to others on site and have yet to receive any responses back. It's basically a scam and you should definitely report the ads from Craigslist. Don't waste your money.
SAN FRANCISCO, CALIFORNIA -- Signed up for a 3 day trial for $5.95 and they charged that, then on the 4th day charged me $29.95 - apparently it's buried deep in the terms and conditions that unless you don't cancel within the 3 days then you have signed up to a monthly subscription service. The people and ads are fake on the site - do not go anywhere near it, stick to Craigslist. Absolute scammers - STAY AWAY.
SCOTTSDALE, ARIZONA -- I posted a listing to rent a room out. Showed it once and by the showing and the people that contacted me, no one is looking for a place. They are cruising for relationships. I cancelled the ad in a few days. But not only do I still get contacted, see my info is on the site, but it is appearing on hotbeds.com and other websites. This is a scam. Please beware. Folks searching, not good. They should be liable for inappropriate website.