MIAMI, FLORIDA -- Not only they charge you to send and receive messages an arm and a leg, but the people looking for an apartment also have to pay to get in contact with you! It's expensive, and most people don't pay for it. This is not explained on their app or website. If I pay to be able to contact people as a person listing an apartment, I do not expect possible tenants to have to pay to message me! Total rip off! There are far more websites and apps that do not charge anything.
I tried this app months ago before they started charging the customers, and I was getting about 10 to 13 messages per day. It has been two days, and so far only one person has contacted me. My apartment is in a luxury condo, and the price is very low for the area. I posted the same pictures on Craigslist with my phone number, and I got 35 messages in one day! Don't spend your money here, use a different app and dispute the charges with your bank. They are thieves and earn money deceiving customers.
CHARLOTTE, NORTH CAROLINA -- I paid WAY too much "trying out" Roomster several times. Despite all of their technical glitches...I was trying every roommate site available. I tried "one more time", and of course they auto charged after the trial, when addressed they first refused, then said they would refund.
I said to cancel my account immediately. They cancelled & blocked me, and never returned the funds. I contacted the CEO directly (since there was no way to reach them without an account & of course no phone number). He reiterated that I had "authorized" the renewal, but didn't address the fact that they SAID that I would get my money back or that they did not provide the service that was PAID for.
Ok...you ready? NOW, they opened an email portal on their site (never emailed me directly) threatening me that they were going to report me to collection agencies and to my credit report!!! Any suggestion as to the LEGAL action I can take other than SLANDER and FRAUD...or perhaps a CLASS ACTION LAWSUIT against these blatant crooks! Absolutely unbelievable...and all of this over $24.95!! Incredible.
PORTLAND, OREGON -- Someone from Roomster has copied our ad for a room for rent - changed it - and asked people to sign up for their service. This policy is making it difficult for us to rent out our room for multiple reasons:
1) People think they are contacting US about our room. Someone from Roomster asks them to join their service, they sign up and wait to hear from us. They can't even find our ad on Roomster because we never listed it with them to begin with.
2) People think their ad is listed as the correct amount when it is not.
3) People think WE are scamming them.
4) People think that we are asking them to sign up for Roomster and that we will get back to them.
This is an unconscionable way of doing business. It is unimpressive and causing problems for good people who just want to rent out a room. They must stop this immediately! I am outraged right now! If they want more clients, this is not the way. In fact, I will NEVER be a client and I will tell everyone I know to stay away from them.
LONDON UK -- I've been a landlord for 9 years in London, UK. Always get at least 5 enquiries per day, often a lot more, and rent rooms on the first block viewing day. I've previously used Gumtree and SpareRoom and continue to, just thought I'd try this.
First, the auto signup for auto billing is sneaky. Yes it's clearly stated in the email you get once you've signed up but this is NOT clearly stated before you pay. I canceled it immediately but it's a point of principle. They shouldn't do it in the first place.
Second, I didn't get a single enquiry here in over a week. Yet I got loads from SpareRoom and Gumtree; same exact advertisement. Third, I got emails about alleged new potential people looking for a room, yet all at the same time, and often 3 for the same listing. I'm not even sure if these are real people. I even messaged about 20 people who looked like they might be a good match. Not one single reply. On SpareRoom people can respond or auto respond if it's not suitable, or they've already found somewhere. Will not use this again. Concerns over authenticity.
TEXAS CITY, TEXAS -- People wanting my email, not one single person contacting me has a legitimate Facebook account which is a prerequisite for you to join Roomster. NOR do they have pictures of themselves or any details. Some person not being very Savvy could give their phone number address and I could see a potential murder or even rape happening. I see a future lawsuit and shutting down of this site.
When you give a bad review the company gives the same old generic answer that "your safety is our utmost priority." Well apparently it's not! They want you to pay for a membership. I paid for two week free trial and I will not renew. I sent out 165 emails contacting people that we're needing. Randy is not one of those people. Contacted me back. Only three people with no Facebook account, no picture, no information about themselves. Take away from this what you can which is run. Run for your life.
DENVER, COLORADO -- On any day, if you check Denver Craigslist, you will find 100s of posting with really awesome pictures and deals. If you leave a number, only answer you will get is a link which diverts you to the Roomster website. I registered for a 15-day trial and looked into 100s of ads on their website. Wrote so many emails. I never received a single reply on any of the ads listed. Overall satisfaction: NONE. Think before you spend money with these scamming websites.
BOCA, FLORIDA -- I found an ad on Craigslist that seemed like a good deal so I then contacted the lister who sent me a text saying to first sign up on this site and then they would call me to set up appointment. So reluctantly I did and viewed the other listings as well. I sent messages to others on site and have yet to receive any responses back. It's basically a scam and you should definitely report the ads from Craigslist. Don't waste your money.