LAS VEGAS, CALIFORNIA -- I signed up for the 3-day subscription. I followed up with about 20 or so phone calls and more emails. I received 0 responses. I met the criteria for all ads I responded to. I even described my financial stability and good character. All ads I responded to were 'new' or same day. Why no responses? Then I got charged 29.95 the next month. Who would have thought that a 3-day subscription would be an automatic renewal for 30 days? This is nothing more than a trap for the unwary. If you want to waste your time, go for it, but do not subscribe.
Beyond angry with this company. I signed up for a 3 day trial for $5.95 to be able to read messages it'd been sent. After the three day trial I was able to still see my messages which I thought was strange because I never got a message or email (as they send a million times a day every time you get a message on the site) I was charged in addition to my trial period. I never knew it'd be extra automatic charges.
I was furious and still am beyond point. I've message their "customer service" many times never getting a reply back. From the get-go it was unable to fulfill my needs as to finding a place to live or to find a roommate. They got my birthday wrong and never bothered to check it which showed a significant difference in age that I was not comfortable with.
Other reviews I've read one standing out. This person did research and found two people connected with this site, both being from New York, New York. There are a few reviews on this review site that are all from New York, New York giving 5 stars and another from Los Angeles, the ONLY reviews with 5 stars all others are 1-0 (zero) stars.
Also to point of when they tell you you'll be charged after its in the terms of service. Being charged is not a term of the service you're providing. It should be in a different category of consent. There is something fishy about this site and I hope that someone figures it out. I'm EXTREMELY upset with this site, I will never use it again and will definitely tell everyone I know to never use it and report it.
NEW YORK, NEW YORK -- I am a huge yoga addict and I go to the studio almost every day to get myself straightened out. My instructor told me that there was an extra room in the studio that used to be used as a meditation room but not many people were signing up for that class so he was looking into other options to see what he could do with the room. I suggested he rent it out on Roomster, I used it to find a roommate for my place when I moved here, it's a really great site and an easy way to list rooms for rent. A few weeks after listing the room he found a really sweet girl to rent the room and it seems to be working out just great.
NEW YORK CITY, NEW YORK -- I just started writing music with this artist based out of Los Angeles and I would initially go out there for a week at a time to do our sessions and then come back to New York, after a few sessions together of writing some incredible music the label decided they would pair us up to do an entire album together. This meant I would have to move to LA full time so I started looking into good deals in the area to live.
I came across Roomster's site during my searches and it seemed like a really great resource to find places to rent on the cheap. A few weeks later I found myself on a plane with all my belongings, ready to move into my new home! I found an incredible deal in a really cool artist community that was so perfect. Really excited for the new music we will be writing and releasing for the world to enjoy!
NEW YORK -- I am a club promoter and work very late nights during the week usually until about 5am. My previous roommate who I had met through my old college roommate was constantly complaining about the hour at which I would get home to which I would respond “If you want to pay my bills then by all means go ahead and I won't have to come home at 5am”.
Needless to say that didn't go over so well. One time it got so bad we got into a huge argument that almost got physical and finally I decided I couldn't deal with it anymore so I knew I needed an alternative. My colleague told me about Roomster, apparently he knows someone who works for them, and suggested I try it to find a new place. I created a profile and was surprised by the number of rooms they have listed. I ended up finding a great deal on a room to rent and because I was able to include some details about myself on my profile detailing my nightly work hours I found a perfect match with someone who also worked nights.
NEW YORK, NEW YORK -- So here's our Roomster story. My boyfriend and I have a two bedroom apartment and we rent out the second bedroom to help with expenses. Until about a month ago we had this girl ** (we changed her name in this post for anonymity) renting out the room and she seemed pretty normal for the first few months living together. That all changed very quickly.
One night my boyfriend and I get home at around 2:00am after hitting the bars with some friends. I guess ** thought we weren't coming home that night for some reason, because we found her and four other people engaged in an orgy in our living room! I mean can you say GROSS!!!! [They were] humping like rabbits all over our nice clean furniture and one of the sexual deviants apparently thought it would be a good idea to use vegetable oil as lube but it ended up resulting in a VERY slippery situation.
My boyfriend slipped and split his chin open on the coffee table and we rushed to the ER at 2:30am so he could get stitches! Needless to say at the end of this nightmarish fiasco we had to kick ** out of the apartment. A friend of ours recommended we use Roomster to fill the newly vacant room and I gotta say I'm so happy with how it turned out. Roomster helped us find a great, respectful roommate in less than week and we have had no issues with them. Would highly recommend this site!
SAN DIEGO, CALIFORNIA -- I signed up for the 15-day subscription for $15 to test out the site. What I didn't know was that after the 15 days, I would be charged a full months renewal without being asked if I want to continue using the site. I'm sure it said something about this in the fine print but lets be real-- they aren't trying to inform anyone and I HATE companies like this.
So two months went by where I was paying $30/month while not even going on the site anymore. Once I figured it out I asked to at least get one month's payment back and they decided to give me a prorated $25 for the most recent month back. Anyway they are creating a bad name for themselves I would just stick with craigslist which is free and easy once you learn how to weed out the weirdos. I found my apartment on craigslist and my roommates are great and I'm happy with it.
As most of the roommate matching sites do, Roomster requires you to pay to read messages you receive from other members. After receiving mail, I signed up for the four-day trial. Now the problem most people are having is that they didn't read the Terms of Service, but I did read the TOS, so I knew that they would automatically try to do their little sneaky way of making money.
The day before it was set to "renew," I went into the site to cancel it, but it kept telling me that it couldn't complete the request. Eventually, it finally claimed to have successfully cancelled the subscription, but I was still charged the $29.95 a few days later. I sent several e-mails which were not responded to and also attempted to use their HelpDesk, which kept giving me error messages [yes, all of my programs are up to date; I am no internet novice].
After the second charge, I decided to try the HelpDesk again, this time with a notification that I was informing the BBB. Interesting that it worked once I decided to do that. I continue to receive a run-around, and it's interesting that the link I've posted to the BBB they won't comment on. They keep showing me my "activity log" which is suspiciously misleading. Some of the times they have listed are times that I am clearly in a class where I don't use my laptop or at work and wouldn't be on their site.
I am planning to meet with an attorney soon [since its one of the free services offered by our school] if this does not stop soon and am looking to join one of the pending class-action lawsuits floating around. While it's not illegal to have hidden re-subscriptions [although it is considered an unethical business practice], it IS illegal to prevent customers from cancelling a subscription if you have no terms that mandate they must subscribe for a certain amount of time.
CHICAGO, ILLINOIS -- They place dozens of very tempting but fake room for rent ads on Craigslist. When you inquire about a room, you get a reply telling you to go to a fake mirror site that redirects you to Roomster. On the Roomster website, almost 100% of the ads are clearly fake. The prices are FAR below market, the accommodations gorgeous, and the landlords almost all twenty-something hot women or men. The property about which you initially inquired is nowhere to be found and when you mention this to the party that posted the ad, you are told to register and upgrade to a paid subscription in order to see the room. STAY AWAY and report to Craigslist as a "Prohibited" ad.
CALIFORNIA -- This is completely fake. I was looking for a condo and found on in Santa Ana. The property was owned by a female named "Stepahie". I'm guessing they meant to put Stephanie because who typos their own name? But okay, I'll let that slide. Then, I get an email with the rental agreement saying he and his family had to move to NJ due to a missionary and that they couldn't find anyone trustworthy to handle renting their place out.
Now mind you, the place he was sending a rental agreement for was not the place I had seen online. So, I went back to where I found the condo and I seen "Stepahie" had four listings and each of those listings has some of the same pictures. If someone were serious about renting all of these places out they would be sure not to make that mistake and when speaking to a potential tenant they might show a little bit of professionalism when writing an email. DO NOT USE ROOMSTER or LISASROOM.