NEW YORK, NEW YORK -- I posted my room on this site for a trial for a few days and paid for these few days. Soon I found out I was charged for another month. I never agreed or notified of any auto renewal. I tried to contact their customer service. On their website and purchase email, there is already an intimidating message warning about customer chargeback that they will report to collection bureau and screw your credit score basically. It's very unpleasant and annoying to see this and you should know it's bad business. They are doing this because it has happened to a lot of customer.
Before you even try, run as fast as you can. Never give this site your credit card number! All those messages I received after posted my room is useless and fake. It's basically fake messages they distributed to everyone. I did not get any real contact from this site.
NEW YORK -- I should have properly read the initial 2-week trial agreement for $14.95 that indicates that one must manually disenrolled, or incur a $29.95 renewal chg. When I inquired, requesting possible consideration (a refund) for my error, I was hit with a long, very rude, harsh response that let me know I subscribed to the service for x amount of dollars (duh - tell me something I don't know, pls).
And that if I dispute the auto-subscription chg of $29.00 with my bank, etc & etc would happen. I would be referred to a collection agency and to the credit bureaus. It was rude-iculous!!! I retorted and wrote re the unprofessionalism - only to receive a tirade 3 more unprofessional, emotional messages. Sick...
PORTLAND, OREGON -- Someone from Roomster has copied our ad for a room for rent - changed it - and asked people to sign up for their service. This policy is making it difficult for us to rent out our room for multiple reasons:
1) People think they are contacting US about our room. Someone from Roomster asks them to join their service, they sign up and wait to hear from us. They can't even find our ad on Roomster because we never listed it with them to begin with.
2) People think their ad is listed as the correct amount when it is not.
3) People think WE are scamming them.
4) People think that we are asking them to sign up for Roomster and that we will get back to them.
This is an unconscionable way of doing business. It is unimpressive and causing problems for good people who just want to rent out a room. They must stop this immediately! I am outraged right now! If they want more clients, this is not the way. In fact, I will NEVER be a client and I will tell everyone I know to stay away from them.
LONDON UK -- I've been a landlord for 9 years in London, UK. Always get at least 5 enquiries per day, often a lot more, and rent rooms on the first block viewing day. I've previously used Gumtree and SpareRoom and continue to, just thought I'd try this.
First, the auto signup for auto billing is sneaky. Yes it's clearly stated in the email you get once you've signed up but this is NOT clearly stated before you pay. I canceled it immediately but it's a point of principle. They shouldn't do it in the first place.
Second, I didn't get a single enquiry here in over a week. Yet I got loads from SpareRoom and Gumtree; same exact advertisement. Third, I got emails about alleged new potential people looking for a room, yet all at the same time, and often 3 for the same listing. I'm not even sure if these are real people. I even messaged about 20 people who looked like they might be a good match. Not one single reply. On SpareRoom people can respond or auto respond if it's not suitable, or they've already found somewhere. Will not use this again. Concerns over authenticity.
TEXAS CITY, TEXAS -- People wanting my email, not one single person contacting me has a legitimate Facebook account which is a prerequisite for you to join Roomster. NOR do they have pictures of themselves or any details. Some person not being very Savvy could give their phone number address and I could see a potential murder or even rape happening. I see a future lawsuit and shutting down of this site.
When you give a bad review the company gives the same old generic answer that "your safety is our utmost priority." Well apparently it's not! They want you to pay for a membership. I paid for two week free trial and I will not renew. I sent out 165 emails contacting people that we're needing. Randy is not one of those people. Contacted me back. Only three people with no Facebook account, no picture, no information about themselves. Take away from this what you can which is run. Run for your life.
DENVER, COLORADO -- On any day, if you check Denver Craigslist, you will find 100s of posting with really awesome pictures and deals. If you leave a number, only answer you will get is a link which diverts you to the Roomster website. I registered for a 15-day trial and looked into 100s of ads on their website. Wrote so many emails. I never received a single reply on any of the ads listed. Overall satisfaction: NONE. Think before you spend money with these scamming websites.
BOCA, FLORIDA -- I found an ad on Craigslist that seemed like a good deal so I then contacted the lister who sent me a text saying to first sign up on this site and then they would call me to set up appointment. So reluctantly I did and viewed the other listings as well. I sent messages to others on site and have yet to receive any responses back. It's basically a scam and you should definitely report the ads from Craigslist. Don't waste your money.
DO NOT USE THIS SITE! First, it won't help you find housing. Second, NEVER PURCHASE A TRIAL! I purchased a 15 day trial. After that, they automatically started to charge me for 30-day trials without my knowledge! And their "24/7 support" is a useless chat reply. Avoid this at all costs.