Ross Department Store

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Ross Carts
Posted by on
Rating: 2/51
PASO ROBLES, CALIFORNIA -- I knew Ross didn't like their carts to leave the store. I was buying several heavy ceramic garden pots and needed to get them to the car. So I asked the clerk if there was a way they could help, expecting they had a cart that could leave the store with a clerk. I was surprised to hear her say to go bring a cart from nearby Target to use. A supervisor overheard me say "but I'm buying these things here, not at Target," and she went and got a Target cart for me to use. I think Ross needs to figure out how to help their own customers without using Target or any other store's carts.
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trmn8r on 05/02/2012:
Very odd indeed!
KevinTX on 05/02/2012:
wow. Negative points for Ross.
Anonymous on 05/02/2012:
I would have driven right over to Target and informed them of Ross' 'cart policy
Anonymous on 05/02/2012:
The employees should have offered to walk outside with you and the cart and then taken their cart back inside with them.
Anonymous on 05/02/2012:
I avoid Ross like the plague but every Ross I've been too has large poles on the carts that prevent you from taking them outside. To be honest, Ross is a discount bargain house, I wouldn't expect anyone to help me. The employees I ever see are the cashiers and they aren't the most helpful. I don't think it's right for Ross to use Target carts but at least the manager went and got one from you.
clutzycook on 05/02/2012:
I've wondered about that. Fortunately for me, I've only bought clothes there
CowboyFan on 05/02/2012:
Most of the items at Ross are clothing, weighing little, which the customer carries out. For some reason they had heavier items, which the OP wanted to take out in a cart--an exception to what they usually sell. Getting a cart from Target does not seem objectionable, and the OP should be thankful for the help.

What's odd is that the store helps her and she complains. She could have chosen to carry the pots out individually to her car, or the store could have said that is the only option, yet she apparently used the target cart in the end.
Janet on 05/03/2012:
Same thing happened to me. Those poled carts are ridiculous not to mention discriminating against the elderly or those unable to lift heavy objects. I have a back injury and cannot carry heavy objects. I bought a couple of heavy ceramic carts and was then told that the only way to get them out of the store would be to get a Target cart. No one offered to help me. Even if I hadn't been buying heavy carts, Ross's expectation that their customers can simply carry all of their purchases out to the parking lot is stupid. How does Ross get away with using the carts with poles?
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Poor Customer Service at Ross Dress for Less
Posted by on
I lost a hand-made Navajo bracelet in the Ross Dress for Less store on Almaden Blvd. in San Jose, California this afternoon. It is sterling silver with turquoise and coral stones, and has great sentimental value for me.

After looking on the floor all over the store and checking the fitting room myself, I ask the loss control person to announce on the store intercom that I had lost the bracelet and that I would pay any customer who returned it a $20 reward. The Loss Person paged the store manager for permission without success. After an extended period the loss person the loss control person went upstairs to speak with the store manager. Some time later, he returned to tell me that the store manager had refused to make an announcement on my behalf.

I then waited in a lengthy line at Customer Service to let them know that I had lost the bracelet and to leave my name and number in case it turned up. As I waited in line, the assistant manager appeared nearby. I spoke with the assistant manager myself and again he refused to make the announcement. So much time passed between my initial request and getting an answer that any customer who may have found the bracelet had probably left the store.

I do not feel that my request for an announcement was unreasonable. Nor do I feel that the extended period between the time that I asked for help and the time I got a response was reasonable.

In the end, all I could do was leave my name and number in case the bracelet turned up.

As a result of this lack of cooperation and the "who cares" attitude of the assistant manager, Ross lost a sale this afternoon that was worth far more than the value of the bracelet. It also lost a customer for life. I told the assistant manager this, gave my shopping cart full of clothing to the loss control person, and left the store.

This lack of courtesy and customer service is unacceptable.
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madconsumer on 10/19/2008:
how sad, your request does not seem that unrasonable. I am sure they would have claimed there was a policy against it.
Anonymous on 10/19/2008:
I agree, that is ridiculous. Did anyone offer you an explanation as to why they couldn't accommodate your request?
woodsk1 on 10/19/2008:
You could have caused an incident in the store with that announcement. What if they did it, people started to look and someone got hurt, then who is responsible...
Principissa on 10/19/2008:
You know, it's not like you were asking they strip search every employee and customer in the store. It's a shame they couldn't just make a simple announcement for your bracelet.
Anonymous on 10/19/2008:
I agree with mad, jc and princi. People are so seemingly cold hearted. I can't imagine there being a policy against this sort of announcement, but if there is, it is pretty lame. Sounds like the management was just being lazy. I don't shop at Ross, but if I did, I wouldn't any more either.
OtherSideofTheCounter on 03/07/2011:
I think the thing that most people don't realize is that the people that are at the store, any person you can speak to, did not make any of the rules. Retail workers (like myself) don't do these things to spite you, we do them because we're instructed to by rich people in the office with a view, who wear fancy suits and drive Lamborghinis.

It is definitely a rule in many stores because we've experienced this in our own store, and I won't deny that it's dumb, but that's what corporate does; makes dumb rules that don't work for anybody.

Just for the record though, I'd just like to say that leaving a full cart is a very immature thing to do; you're shoving your anger off onto some innocent worker who did nothing to you. I'm usually the person to clean up what people left behind just like that. Another thing is as bad as it may sound, stores like Ross make $60K+/day. Your $300 won't make a dent, so save the self-righteous "YOU LOST A CUSTOMER!" act.
jktshff1 on 03/07/2011:
While I understand your complaint, a customer that "found it and left the story" probably would not have turned it in for 20 bucks anyway. An honest finder would have turned it in any way.
Anonymous on 03/07/2011:
OtherSideofTheCounter> Really? Really? I'm waiting for the punchline...the customer had every right to leave their cart full of clothing, since they decided not to purchase it. In no way, shape, or form is it an act of immaturity. Did you expect the OP to reshelve all her selections? Get a grip. If you don't like that aspect of your job, restocking, then find another job.
jktshff1 on 03/07/2011:
DIRM, nope, right to leave it? yes, right thing to do, no.
Anonymous on 03/07/2011:
Anonymous on 03/07/2011:
I know a few stores that act like libraries and discourage restocking by customers because it may be misplaced on the wrong shelves and under the wrong sale section, and so forth.
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Terrible Customer Service
Posted by on
LAKELAND, FLORIDA -- I have shopped at Ross for years and have really enjoyed it. This week however, I had purchased 2 curtain rods upon opening them, I realized there were missing parts and they did not operate like they should. I returned them to the store the next day. I had lost my receipt and the girl assisting me said she didn't think they could take them back because they weren't in the box properly. I explained to her how hard it is to repackage the rods. As I am explaining this to her, she is standing there rolling her eyes. She was very rude and insulting. After she did give me an in store credit. I got the attention of a young man who looked to be in charge. He was the district supervisor. I shared my experience with him and he apologized for her behavior.

What has happened to good customer service??? There are so many people looking for work, that want to work, I would hope Ross could find someone with a positive attitude.
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spiderman2 on 11/09/2008:
So you got a store credit without a receipt and you complained in person to a district superviosor who apologized. I think that is good customer service. Yes, the clerk was rude, but you got what you wanted along with an apology, I don't consider that "terrible" customer service.
Anonymous on 11/09/2008:
I agree with spiderman2, you got what you wanted. Sounds like decent customer service to me.
Anonymous on 11/10/2008:
I never understood how anyone shops at Ross...I know people that shop there and the stories they've told me about it being a free for all circus have kept me far away.
*T$ on 11/20/2011:
**Customer Service Complaint**
(A Bad apple from ROSS)
I was in one of your stores tonight, specifically the one located in 4645 FM 1960 West, Houston, TX 77069 and I had the worst experience ever when I encountered the most rude sales clerk/cashier (Melinda - Assoc 709807) in your company. I was trying to return two items still with their tags on, never used, and with accompanying receipts. This particular cashier took the items, placed it on the counter and in a very rude way said "OK, which is which"? At first I did not get what she meant and when I realized it I asked her if she can scan it to match the receipts and the tags, but to my surprise, she wouldn't touch the items and "told me" I have to figure it out myself and tell her which item belongs to which receipt, not explaining it in a nice way and did not even care that I'm a customer. **Please see PART 2**

PART 2(Continued from PART 1)
**Customer Service Complaint**
(A Bad apple from ROSS)
She told me that's how they work, that the customers should prepare/match the items w/ the receipt. I would have understood her and be willing to help but she was so rude and even w/ the manager (DAVID) by her side she still wouldn't stop talking or even listen to me/us. I hope your staff would value the customers as they should and treat us w/ respect coz that would mean a lot to us esp w/ the economy nowadays. You can review the tapes if you want proof.
Recommendation: Educational training for good and respectful customer service (esp for "Melinda", Assoc# 709807, Store 0330, 4645 FM 1960 West, Houston, TX 77069, tel 281-583-0391).
Thank you very much.
noname on 06/14/2013:
I was shopping at a Ross store in San Bernardino, ca. The store had a line of 8 to 10 people, when I went to the cashier to pay for my purchase, I ask are you by yourself and do they have other person(s) working she stated everyone was doing what they supposed to do, my answer was I feel they no to open other check stands, she went into something about the labor and they were only required to work 25 hours or else they would have to be paid benefits. I do not like long lines and she replied that she did not want to get into politics because she might get bomb. Her remark was so out of character, it appeared as if she's racial. this store is:1435, assoc:970153, trans:9425. I have earned my retirement and have worked in the county office they would not allow that type of comments to any clients.
Thank you very much
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Ross In Central Washington State
Posted by on
CENTRAL, WASHINGTON -- Several weeks ago I went "window shopping" for a friend of mine and while I was at the store I found that the store was in complete disarray. Many clothes on the floor, the floors looked as if they had not been mopped in a few days maybe a week. Now I know that Ross stores are Name brand items at a lower cost, but hey if they want a customer who is willing to buy nice items then hey clean up. The dressing rooms are messy and littered, the restrooms are dirty as well. I do understand the need for more cashiers but they had all but 1 line open. Granted I went in the store about 8pm and it may have been messy from the earlier shoppers but if Macy's can keep up a clean shopping experience then why cannot a store that sells the more reduced priced items. The Quality of the product goes down with a foot print in the back of a shirt or pair of pants.
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lobo65 on 12/24/2006:
If your fellow customers weren't so messy, this problem wouldn't exist. I worked retail for 7 years while finishing college, and I could tell you stories.
Anonymous on 12/24/2006:
We have a Ross around here and it is the same as what you saw there not just at Christmas but all the time and it smell's like old closes.
spiderman2 on 12/24/2006:
We have a Ross here and it is really neat and clean.
lobo65 on 12/24/2006:
The one in my area is clean as well.
Noneill on 12/26/2006:
I've shopped at 3 different Ross' and none of them are well organized or clean. Their customer base happens to include a lot of slobs who cannot put something back on a hanger. And by not showing more employee presence in the shopping area they allow it. I find the clothing is crap. The housewares are often broken and forget finding some trinket in its original box.
mooneyes on 01/10/2007:
I recently went to a Ross store in Reno, NV and could not believe the mess. I was looking for a plant stand. So when I walked to the back of the store to where the housewears department was, I couldn't believe it. You could not get down the isle. It was trully unsafe to shope. The whole store looked like it was ransacked and unsafe to shop in.
Candie22 on 03/03/2007:

ONE. I worked at Ross's for 2 years and I was the only one cleaning the ladies' clothes off the floors. Everyone else was busy doing register and fitting room. There was no way for me to get it all at one time. Customers would actually THROW the clothes right in front of me. At the end of the night it would take me an initial 45 extra minutes to get them off the floor.

TWO. We don't "mop" every day or so. Maybe every month. That's because-you guessed it, we're too busy picking up the clothing you throw.

THREE. The reason housewares is so cluttered it because customers like to throw down rugs to "see how they look on the floor" and we don't have enough people to clean 24/7 because no one wants to work there, because the customers are so rude and messy.

FOUR. Work a clothing retail job before you actually complain, half of the time you'll see the customers make the store that way. If you go to a Ross's in a half-way overpopulated area, it WILL be messy. End of story. Once you apes quit throwing clothing like banana peels you can have a clean store to shop in.
LindaR669 on 07/07/2007:
Hi! I am sorry you had such a bad experience. I myself shop at a very nice and clean Ross in Burlington, Wa. They have had a new Store Mgr since Nov. 2006 and does it show! The employees are always cleaning and picking things up off the floor. Unfortunately, I see the frustration on their faces when customers constantly drop all the products on the floor. Or better yet, I see the shoppers drive their carts over merchandise instead of just picking it up! How awful for them to work there everyday with this kind of treatment.Can you imagine going to work everyday and working really hard only to have it all destroyed in a matter of minutes? Most of the shoppers are just pigs! They act rude and if that weren't enough, they want no lines and everything for a buck! They act as if they are entitled! I have stood in these lines before waiting to pay and have heard shoppers using profanity at the clerks! I can't believe what I have seen and heard. Yet, the clerks always try to be polite and courteous. In these discount stores the customers are to blame. Most of the consumers would not even think to work there because of this kind of treatment! They should be ashamed of themselves. I love my Ross and so do all my friends! Our store rocks!
KendraRose87 on 03/12/2009:
Comparing Ross and Macy's is unfair. More people come through Ross in a day, they have less staff so they can sell stuff cheaper, and if you go into a retail store at night, expect most employees to be going home and less registers open.
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