MILL GREEK, WASHINGTON -- Rotovac Corportion is the worst in the carpet cleaning equipment buissness, in the business they will lie and try every thing they can to screw you and not do what they say they will do. There products suck they do not last and are the worst in the carpet cleaning business. They will all ways try and say it is your fault that the machine broke and not honor there warranty They are the worst do not buy nothing from them ever. They will treat you like a dog once they get your money.
Company Response 02/11/2010: Rotovac has been in business for 14 years manufacturing equipment and helping people in the business, as well as a distribution network through professional carpet cleaning supply houses in the US and Europe. I can tell you they would not carry a product that would not stand up to the rigors of commercial carpet cleaning if it was going to cause them grief with respect to repairs. We also have many customers that are repeat customers and have bought many of the same machines over and over as they grow. There are the occasional user that have difficulty following instruction with respect to how the machine should and should not be used. It never fails that they also have difficulty understanding how a warranty works. If a machine has been abused it will not be covered under warranty. With that being said we still bend over backwards to make sure they get taken care of.This particular customer was offered a full purchase price refund but turned us down. Go Figure. We strive to make sure all of our customers get the best equipment and service for their situation. Please go to our website and check out the testimonial page. There are many people who credit the success of their business to Rotovac. Thank you for hearing our response.
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Posted by alonso on
MILL CREEK, WASHINGTON -- Before I got the Rotovac I had no problem getting in contact with the sales men but after its impossible to get to talk to him on the phone or on the net.
I paid cash $4500 the extractor, did not work right of the box like they told me it would. They give me my tee company phone number to talk to them but they been ignoring me also.
I just think is unfair and other should know about them. Don't let how nice and friendly they are on the phone all they want is you to buy and then forget about you.
Company Response 07/29/2014: We explain to our customers that we can get them a Mytee machine at a discount if they would like to order one, however we have had so many problems with Mytee's quality and service department that we will no longer be in the middle of their service issues. We explain to the customer that they must deal directly with Mytee when they have warranty problems. This policy is also on our website on the Mytee page.