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My Royal Caribbean Nightmare
Posted by on
Friends don’t let friends go on a Royal Caribbean Cruise ship.In July 2007 I too have had the unfortunate experience of the Royal Caribbean treatment (RCC). In short, I had received acupuncture on-board only to return to my cabin with a needle still stuck in my chest beneath my shirt, which could have punctured my lung. My 12 yr old daughter slipped in unattended vomit (nowadays considered a bio-hazard) in the main promenade. A few minutes after witnessing my daughter hitting the marble floor and covered in vomit did a staff member finally showed up to place a warning sign. The cruise line callously dismissed each incident in the hopes that I, but not my wallet, would just go away. Only after I demanded an X-ray for my daughter and threaten to expose them publicly on the Internet with some of the video footage did they realize my frustration. And like many other RCC victims have stated, had the gall enough to send us vouchers for another cruise. Yeah right! Not in this lifetime. Every time I see an RCC commercial it reminds me of the waste of time and money due mainly from the sub-standard treatment and lack of respect that my family has received from RCC. But on the other hand at least the commercials continuously remind me to share my wonderful experience with everyone that I meet and hopefully will spare another family the horrible nightmare that we went through.

Do your selves a favor take a plane to the Caribbean and avoid the nightmare treatment of an RCC vacation. After taking this trip Royal Caribbean’s slogan of “Get out there” should be “Stay away from Here’ and be sure to look for my Royal Caribbean Nightmare video soon to be posted on a YOUTUBE near you.
     
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tiffymat on 2008-06-02:
who cares if she slipped on vomit...she didn't' get hurt did she? it was her fault for not looking where she was going! u had a horrible experience in RCC just for that little thing? that can happen anywhere...I can't believe u actually made a big fuss about that and got free vouchers ...who CARES!!!!!!!!!!!!!!!
Anonymous on 2008-06-02:
Acupuncture needles are very fine gauge. It is doubtful that it would/could have punctured your lung. Most likely, it would have bent. At worst it would have broken off and required minor surgery to remove from the skin or subcutaneous tissue.
RCC is only negligent if they knew about the vomit and failed to clean it up. It's a ship...people get sick (due to seasickness, booze, or too many complimentary shrimp cocktails). I agree that your daughter should have had x-rays taken to rule out fractures...particularly if she hit her head. I will label RCC as 'poor' with regard to handling the incidents properly. But negligent...no. I rated your post 'very helpful'.
seriously? on 2008-07-12:
um, how did you not notice a needle stuck in your chest? I mean... if you look down, you could have seen it, yeah? or did they do the accupuncture while you wore your shirt??
NeveragainAmazon on 2008-07-12:
You know why they offered you that complimentary voucher? Don't use it....with all of your complaining....I'm sure you will be the next victim mysteriously lost at sea! Who knows, your family might thank them. lol
burkett on 2008-09-11:
I could not have said it better myself! Royal Caribbean is by far the worst cruise line I have ever sailed with. I wish I had come to this site prior to my recent cruise with Royal caribbean. I have never been treated as poorly as when I was on a Royal caribbean cruise. Anyone who goes on a Royal caribbean cruise after reading this post deserves a horrible "cruise vacation"!
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Lost Luggage/Customer Service
Posted by on
January 30, 2006

Royal Caribbean Cruise Line

Re: Our experience during a recent cruise


Dear Sir / Madam

Our family recently completed a cruise aboard the Serenade of the Seas, departing from San Juan on December 31st and returning on January 8th.

This was the 6th cruise for my wife and I, our 5th with Royal Caribbean, and the third cruise on which our children accompanied us.

We chose Royal Caribbean because of the exceptional experiences we have had on our prior cruises. We have been your biggest fans, and have recommended Royal Caribbean to anyone who would listen. We were especially impressed with the programs for teens.

We chose the Itinerary of The Serenade of the Seas because of the Ports of Call. These are some of the most beautiful islands in the Caribbean, we had visited these islands before, and we wanted our children to enjoy the experience.

We booked our trip from Edmonton, Alberta, Canada to San Juan, Puerto Rico through Royal Caribbean’s Air/Sea. We were told, and understood from your corporate information, that if we booked our trip through Royal Caribbean’s Air/Sea program that we need not worry about missing our Ship’s departure. This was of concern to me as the departure point was San Juan. I was slightly more concerned because San Juan was not on the mainland, and that, if we missed the departure, that the cost of catching up with the ship would be borne by ourselves.

What transpired was that our flight routing was Edmonton / Vancouver / Atlanta / San Juan, beginning on the evening of December 30, 2005, and arriving in San Juan just before noon on December 31, 2005, our departure date.

We waited for our luggage at the San Juan airport on December 31 until approximately 1:30 PM. We filed our claim for lost luggage with Delta, and proceeded to the Ship.

The bottom line is that we did not receive the luggage for our two children for the entire trip. The luggage for myself arrived on the fourth day, and the fifth day for my wife.

We spent the first two days of the trip attempting to find clothes to wear. We missed dinner the first night as we were rushing around San Juan on New Year’s Eve, trying to find a store to purchase anything that would see us through the next few days.

I wish to note at this point, that my wife and daughter enquired on board about bathing suits for themselves. ( bathing suits being a staple on board). They were informed that The Serenade of the Seas DID NOT SELL A LADIES BATHING SUIT ON BOARD. NOT ONE. NOT MERELY A SMALL SELECTION, BUT NOT ANY.

I find this inconceivable. As a result, my wife and daughter were unable to enjoy the weather that we came for.

I learned firsthand, and for the first time in our cruise experiences, what the mandate of your Customer Service Department is.

Tell the Customer whatever it takes to get them to go away. It doesn’t matter whether the stories are consistent from one day to the next. It doesn’t matter whether it is factual. Just tell them whatever it takes to make them go away.

I visited Customer Service each day. When we first advised of the missing luggage, we were told to get what we needed and it would be looked after. We proceeded to do just that. We did not abuse the opportunity, purchasing our necessities from K-Mart and Marshalls. We logged onto the internet onboard to track the status of our luggage with Delta. We were told that laundry services would be provided for our clothes. Again, we did not abuse the opportunity and only laundered clothes necessary for continued clothing onboard.

As the trip continued, not only did the answers become less consistent, but I was advised that, if I had a problem with how we were being treated, I could call the Royal Caribbean Customer service desk in Miami. When I asked whether I would have to pay to make that call from my room, the representative said “ Yes Sir.. $7.95 per Minute”

I actually did call the Miami customer service number, but after approximately 5 minutes of being on hold or being transferred, I gave up. You can check your telephone records to confirm that this call was made.

I was informed at one point ( Wednesday I believe) that Royal Caribbean would compensate us for $400 per person. I actually phoned our travel agent that day and advised her of this conversation.

The next day when I went again to ask about the status of our luggage, I was informed that Royal Caribbean would offer $100 per person.

The bottom line is that;

- We intentionally booked our airfare AND cruise with Royal Caribbean, on the premise that we would be guaranteed connections. In past, we have booked the travel ourselves, have gone a day early, and have never encountered a connection problem. I believe that Royal Caribbean, in an attempt to minimize costs, routed us at the last minute. I have no doubt that the connections from Edmonton and San Juan, and the short period of time from arrival to boarding had a bearing on our situation.

- The Customer Service Representatives were, at best inconsistent, and at worst, uncaring and smug.

The most insulting event occurred this week, when we received a letter from Alice Norsworthy, Senior Vice President Marketing for Royal Caribbean. Alice congratulated us on our elevation to Platinum status in the Crown and Anchor Society.

I can only presume that elevation to this status may entitle us to be treated with slightly more understanding than on our last trip.

I cannot express the extent of my disappointment and anger regarding this event. After numerous wonderful cruises with your Company, I am left to wonder how I could convince my family to cruise again.

Yours Truly



Paul Martens C.A.

     
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Wesley on 2006-07-11:
This really sucks. A cruise nightmare come true. It is unfortunate that chip-board Customer Service could not be more helpful and accommodating.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Service
Posted by on
Rating: 1/51
MIAMI, FLORIDA -- On March 21 my wife and I were on a cruise from Tampa, Fl to Cozumel, Mexico. We chose to use Royal Caribbean as our carrier. We were aboard the "Jewel of the Sea". The ship was OK but the food was terrible and the selection was sub standard for a cruise line. Several of the onboard restaurants were closed. The steak that was available one night was thin, overcooked and tough. Steak was only available that one night. Seafood and steaks were only available at onboard restaurants for an additional fee.

The pool that was clearly posted for "adults only" was filled with noisy children. Under aged children were allowed to roam the ship unsupervised. When we were preparing to disembark at Cozumel, we were herded like cattle by a less than courteous staff. The movies at the onboard theater were out of focus. At the end of the cruise, an unauthorized "gratuity" was added to my bill without my authorization. If I had a choice, I would have increased the gratuity on my stateroom attendant and decreased the gratuity for the restaurant personnel. A gratuity is for excellent service and is voluntary.

What Royal Caribbean did was add an unauthorized fare increase. I would certainly never recommend Royal Caribbean when considering a cruise. Even with all the problems Carnival Cruise lines has recently experienced, it would be a step up from Royal Caribbean.
     
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ok4now on 2013-04-16:
I had a similar experience with them. The food in the main dining room was mediocre at best. Wanting a decent meal we were forced to use the on-board restaurant at an additional fee.

A few more complaints. They search your luggage like you're a drug smuggler to prevent you from bringing your own alcohol on board. The ship was overly crowded everywhere you go. Forget taking a leisurely dip in the pool, you have to fight the screaming kids. We were also herded like cattle which seems to be a common practice. They mostly refuse cash as payment, they want you to use your room charge so you loose track of what you're spending. I will not cruise with them again.
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OASIS OF THE SEAS
Posted by on
WE just got back from a cruise from hell in the Oasis might be a nice ship BUT not on a GRAND scale. They appropriated my steamer for our clothing even though I pressed everything some needed a touch up, so they took it and I had to pay to have house keeping to press them. And as far as the food don't bother it sucks big time, only when you go to a specialty restaurant when paying anywhere from $20.00 to $40.00 a head do you get quality food. So don't bother going on a trip of a lifetime on the Oasis OF The Seas you won't like it P.S. if you want to dine with the captain that will cost you darn near $90.00 a head, and as far as nickel dimming you too death your on the right boat.
     
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clutzycook on 2011-09-11:
Why did they take your steamer? I'm confused.
PepperElf on 2011-09-11:
Clutzy:

if it's anything like the Navy ships I've been on, personal irons are considered hazards.

1) Many people stow their irons while they're still hot. So, there's a chance that it could touch something else and melt or burn it. And you don't want fire on a ship. Really you don't want that.

2) Electrical safety issues. Many irons aren't well grounded and shipboard power is hot on BOTH connectors, not just one. The ship's own ironing systems may be properly grounded with shipboard quality fuses.

3) That's another factor too - fuses. Normal fuses on things like hair dryers and power strips may only cut off one leg of power because... that's all you need to cut off on normal household power. So on a ship when both sides are hot, those civilian-grade fuses don't really cut off current completely.

Anna Molly on 2011-09-11:
Perhaps the steamer was confiscated at boarding? Doubt the staff used it on the OP's clothing. They do offer a pressing/laundry service onboard cruise ships, that I've never known to be free. One day a week, it's discounted, though (at least on the lines I've cruised).

Passengers also have free use of an iron and ironing board in the laundry rooms, if they choose to do so.

I've heard from several people that usually cruise RC, regular dining room food has gone downhill, possibly pushing people to spend more at the "specialty" restaurants to get quality food?
PepperElf on 2011-09-12:
I suspect the "free use" irons may also be specially wired for the ship too. On my first ship we could only use irons that had been specially modified for 3 prongs (aka they added a ground wire).

At Your Service on 2011-09-15:
None of the ships allow you to bring irons or steamers on board. Your luggage is generally inspected and the item confiscated until you disembark; this is, of course, for safety reasons.

I loved my Royal Caribbean cruise!
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Unresponsiveness Of Customer Service
Posted by on
MIAMI, FLORIDA --

September 28, 2010


Corporate Guest Relations
1050 Caribbean Way
Miami, FL 33132

I am writing to complain about the unsatisfactory service regarding my attempts to fax a Request For Medical Records form to your Medical Services Department.

After downloading the form from your web site and providing the necessary information, I faxed the form to the number appearing on the form (305) 982-4900. Following up the submission, when talking to a customer service representative, I was notified the number I had faxed it to was incorrect and to use 305-982-2104. However, this number just rings without connecting to a fax. I called in a third time and was told the fax number to use was 954-517-3721. This also didn’t work. Today, I called again and asked to speak to a Supervisor. I was told that the number to use was, in fact, 305-982-2104, I asked her to ring the number to confirm it was a fax. After being on hold, she assured me she had verified it was a fax. After completing the call, once again, I attempted to send the form to 305-982-2104. Not surprisingly, all I got was the phone ringing and no fax modem connectivity.

This dissemination of an incorrect phone number information and the failure of a customer service representative to handle the process correctly is unacceptable. I’m mailing a copy to the Medical Services Department, as well as enclosing a duplicate copy herein. Hopefully, the form will get to the appropriate focal point so that I can receive a copy of my Medical Services Bill as soon as possible. The form on your web site needs to be updated as well ensuring customer service representatives confirm the accuracy of the information they are providing.

Thank You,

     
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Alain on 2010-11-29:
Let us know if you get your information.
Mrs. V on 2010-11-29:
Do you belong to the Crown & Anchor Society?

If so try these numbers:

Phone: (800) 526-9723
Fax: 305-373-4394
Email: crownandanchor@rccl.com
Address: Crown & Anchor Society,
P.O. Box 026053, Miami, FL 33102-6053

I have found that they tend to be better informed.

Good luck!
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Ruined Vacation
Posted by on
MIAMI, FLORIDA -- Just wanted to say thank you Radiance of the Seas for ruining my Alaskan vacation that I had saved for a year to pay for. First my clothing was stolen at the Vancouver Dock. Complaint was made to customer service who just shrugged his shoulders as if to say what do you want me to do. Simply asked for a newsletter and was causticly replied to that it was in the room. Told him yes, it may be but we cannot access the room until 1:30 so please give me a copy of the newsletter. He slammed it on the desk and walked back into his inner sanctum. The food was deplorable -- pork every night and hardly any fresh vegetables. Now if you were from India you had ample selection of food to choose from. My key card did not work and it took not one but three customer service personnel to figure out how to issue a new one. Then when it came time to purchase an item on the ship, I found out the key card was invalid. The pool was out of order for the first four days of the cruise. All the so-called seminars on the next port were nothing more than enticements to pick up their brochure on where to purchase their diamonds from the ship-owned stores. All you heard was purchase our diamonds. Forget playing a friendly game of bingo as the ship was charging $20 a card to play -- outrageous. When a group of us tried to go off the ship to do our laundry, we were told we could not do so because it was against international law and there was no customs agent at the dock to inspect our laundry. Told the customer service person that in the USA we do not consider laundry a package. The ship's personnel kept stating we could not take a "package" off the ship. Nowhere in the newsletter did it ever state a person could not take their laundry off the ship. Thanks to Radiance of the Seas they made what was supposed to be an enjoyable trip, a trip from hell.
     
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BEJ on 2010-06-28:
Sorry you had such a bad trip with RCCL.

I have no love for the big cruise lines--too many people and impersonal service. Just got back from Alaska--we were on board the National Geographic Sea Lion. Ship had a maximum of 62 passengers. It was a trip of a lifetime.
Weedwhacked on 2010-06-28:
I just got off the Carnival Splendor on a 7 night cruise to Mexico and it was a very good time. The food selection was great. I can see why they wouldn't let you offload your laundry. They want you to pay them to do it. On Carnival, one load costs $7. I never thought of going on a cruise but this was my mom's retirement getaway and there were 40 of us in 10 cabins. The port stops are the best part. Everything on board is a complete ripoff.
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The Run Around!
Posted by on
MIAMI, FLORIDA -- I chose to use Royal Caribbean's Choice Air for my 40th Birthday Cruise. What a mistake. Since I made the reservations, the time has changed (3) times and not once have I been notified. Had it not been for another one of my guest who did not book with Royal Caribbean's Choice Air, I still wouldn't know. Not only did the time change, It changed drastically to the point I would have missed my flight. I notified Royal Caribbean via E-mail explaining my concern and I received an e-mail saying "They could not release or amend any information with anyone but the travel agent". Problem with that is, I'm the one who booked the air travel not the agent. And, if that is the case, Why not just correct the problem? I've since tried calling only to be on hold for a half an hour only to be told that there was no supervisor for me to talk to but someone would contact me within 24hrs.
The travel time on their website still had and 3 hour difference from the Airline's website flight times for the same flight numbers. I've cruised with Royal Caribbean before and had not had a problem but their Choice Air department is a huge problem. Take it from me and DO NOT USE.
     
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MDSasquatch on 2010-06-15:
great advice, thanks
Weedwhacked on 2010-06-16:
There's no "Choice Air" operated by Royal Caribbean. The airline that you were booked on had 3 schedule changes. This has nothing to do with RC other than the fact that they should have notified you (if the airline notified them.)
yotaj on 2010-06-16:
There is a choice air operated by or operating for Royal Caribbean. If you go into the transportation section of the website you will find choice air. That is where I learned of them. If they are not operated by or for Royal Caribbean, they should not be listed in their transportation section as an option.
peggyc on 2013-07-20:
Cruising 8/2/13...Be careful booking your flight and ground transportation through Royal Caribbean. The Royal Caribbean travel agent made a critical mistake. My flight (Choice Air) arrives 2.5 hours after the train leaves the station (ground transportation from airport to dock). After several phone calls and no resolution, this will be my last cruise on Royal Caribbean. I refuse to pay a hefty penalty to Choice Air to correct Royal Caribbean's mistake.
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Always a pleasant experience
Posted by on
I have been cruising with Royal Caribbean for quite a few years. Over that time, there have been incidents that occurred that interfered with our vacation (like a hurricane.) Not every one of our cruises was "perfect", but when kept in perspective, not every non-cruise vacation is perfect either. All the RCCL staff we have encountered have been personable, professional and friendly. Over the years, the food has changed somewhat, however, I still feel it is the best overall of any "inclusive" vacation. Itineraries may change due to weather or extenuating circumstances, but that is something that should be considered before you book a cruise. Royal Caribbean puts the safety of it's passengers first, not the intended itinerary; and I wouldn't have it any other way. I think that the people's perception of cruise lines is that since you cannot easily "check out" like you can at a land-based hotel, the cruise line is even more responsible for the issues that may crop up. If you weigh the amenities and things to do on a cruise ship with any hotel property, where else could you find so may options offered for the a set price? I strongly suggest that if you have had a bad experience with Royal Caribbean, try a second cruise before you make a decision never to cruise with them again. If you take into consideration all the people that cruise Royal Caribbean and have a good experience compared to the complaints, I'm sure that you will see that they really do it quite well. Over the years, I have had friends that have vacationed with other cruise lines and they hated it, stating that they now hate cruising. After trying Royal Caribbean, they have changed their minds about cruising and after making comparisons, admitted that the Royal Caribbean experience totally blew their perception about cruising "out of the water" (no pun intended.) I am a loyal Royal Caribbean customer and will continue to spend my vacations with them. Like any vacation, prepare for the unexpected, educate yourself, and just keep things in perspective and your days at sea will be most rewarding.
     
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Anonymous on 2010-02-01:
I like your review, but I've never considered RCCL. Maybe I'll have to take another look. I especially like the last sentence.

Everyone can have a different experience. Right now, I'm partial to Carnival and Princess, and considering a cruise on NCL.

Anonymous on 2010-02-01:
Sigh....I wasnted to book a cruise, but can;t now since the stupid passport angency screwed me on THAT.
goduke on 2010-02-01:
On the terrorist watch list, Tennboy?
mickey1958 on 2010-02-01:
I've been on 8 Carnival cruises and have enjoyed everyone. I will continue to stick with Carnival until I become a VIP member which requires 10 sailings. After that I will definitely try Royal Caribbean as I have heard many positive reviews.
Slimjim on 2010-02-01:
We've been doing exclusively RC cruises for almost 8 years now because we found them to be the most enjoyable. Not that other cruise lines have disappointed us, but we really have been on a hot streak with RC. We are staying with that program at least once more and are booked on the big girl, Oasis of the Seas, in the fall. We actually were set for her maiden voyage, but sailing just before Christmas didn't work for us enough to offset the novelty, so we pushed it off.
Still have to sail the QMII at least once though.
Anonymous on 2010-02-01:
Slimjim, I'm looking forward to that review (Oasis). A QM sail would be awesome.

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Can I Get Home - Not Easily You Can't
Posted by on
A group of us bought a cruise on Royal Caribbean through a travel agency. Once having the cruise booked, it was time to air transportation, in this case to San Juan. OK, that's done. Now we need to get from the airport to the ship. Going a day early (it snows where we are) so we decided to deal with that when we got there...Next - what shore excursions are available and how do we book them - little problem, create an account with RC, pick your activities, pay with credit card, get confirmations. Neat. Now, how do we get from the ship to the airport when cruise ends. RC site says that if you book through travel agent, call RC customer service to arrange transfers or you can buy them on board. Decide to get it done before the distractions of onboard life. So, call RC customer service. They say "call your travel agent". OK, we can spent a grand on their site arranging shore activities but can't buy a transfer to the airport (unless you happen to be on the ship, then its OK) We play their game. Call travel agent, provide airline itinerary, and the obligatory credit card info. They promise to arrange with RC. "its a done deal" (maybe)

Do an online check on the RC site of travel documents, it says nothing about shore transfers for two days. Check with credit card company and find RC took the money immediately when contacted by travel agent. Call RC and ask why transfer documents are not in our "guest vacation documents" on line. They tell me that's a problem for the travel agent, but don't worry "your on the manifest". I have visions of being on the pier in San Juan and saying to the bus driver "but Amanda told me I was on the manifest" Him saying "who is Amanda?". I insist that since RC took my money, they should be responsible for issuing a transfer voucher. After talking to a supervisor, they promise to do me a favor and deal with the travel agent for me. Later, they send a voucher to the person who booked the cruise who lives in another state. It took hours in several days to get done what should have been a simple few clicks on their website.

IF YOU CAN BOOK SHORE EXCURSIONS, BUY SODA PACKAGES, BEER PACKAGES AND ALL MANNER OF OTHER THINGS ON THEIR WEBSITE, WHY NOT A SIMPLE AIRPORT TRANSFER ????
ROYAL CARIBBEAN IS IMPOSSIBLE TO DEAL WITH.
     
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Ben There on 2010-01-22:
Every cruise I have taken has been met by tons of taxis, and their rates were generally cheaper than the transfer especially if there are several of you sharing a taxi. You should wait till your departure date to see how many taxis are in the area and the cost. If you decide that you do not want to deal with a local taxi or the price is more expensive then book it on board.
Anonymous on 2010-01-22:
I agree with Ben. I've had to use that option once, and it wasn't expensive.

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The yellow Sea...Slept in urine on my birthday!
Posted by on
My fiancé and I thought we would celebrate my birthday with Royal. At first, we were going to book with a competitor. But then our travel agent suggested Royal Caribbean. Our first afternoon on the boat on my birthday we decided to take a nap. We slept very well for about 2 hours… in urine… because the staff had not changed the bedding. We only found this out after we retired for the evening at about 2am. We pulled the bedding off of the beds to push them together that evening. The bedding reeked of urine when we pulled the bedding off. We immediately reported this to management. We were then moved to a very cold room where the temperature could not be controlled. The following day we advised management of this issue. We were then moved to another room…smaller! Wow, three days into a five day cruise the issue was finally semi-resolved. I won’t bother to go into how hard it was to find a clean dish to eat on this cruise. But back to the urine… “The guest services manager M advised that it wasn’t his problem. He directed us to another guy who sent us back to M. This was the worse service that I had ever had. Well, to sum it all up, we were promised 20% compensation on our next cruise… to sleep in urine. We then complained to Associate Hotel Director. M then promised 30% compensation on the next cruise! Wow, would you sleep in urine for 30%… on the NEXT cruise? No takers? Well, we never saw the 30% in writting.

We then received a call a month later from a cruise line representative who left a message with us that gave a toll free number that led to… oh, nowhere to call them back! Wow! Never again will I cruise Royal… or any of their affiliates. Now I doubt that this is published to be read by potential customers who desire to know that truth about this cruise line, or their reputation for NOT addressing passenger issues
     
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Anonymous on 2010-01-15:
Firstly, you can't use personal names in reviews. Secondly, they moved you to probably what they had open at the time. Thirdly, they are offering to compensate you by giving you a pretty healthy discount but you keep saying you're going to sleep in urine. Get over that part. It's disgusting but move on. Fourthly, you can't use personal names in reviews. Oh, I said that already.
Anonymous on 2010-01-15:
How disgusting! Either the maids didn't change the sheets, or they peed on them themselves. Either way, this is completely unacceptable. I don't care how many rooms they moved you to, the fact that they started you out with a pee bed is unacceptable.

The discount should have been for the trip you were on, not for a future trip. I'm sure they offer 30% off every now and then as it is. I guess they don't pee on you with those everyday discounts.
Anonymous on 2010-01-16:
you slept *very well* for two hours in urine. yet didn't notice the *reek* of urine until the bedding was pulled off later. I find that surprising.

is it possible one of you had an accident while napping?
Anonymous on 2010-01-16:
Ah, "Yellow River" by I.P. Freely...one of my favorite books.
Inat on 2010-01-16:
"Slept in urine on my birthday! " Hey, you're lucky. I have some creepy friends who PAY to do that...
Anonymous on 2010-01-16:
Frankly, I'm not buying this. On all the cruises I've ever been on, you are not even allowed in your cabin until all cleaning has been done. They even close off the whole area with big doors.

KJ, I was thinking the same thing.

LOL at Trixta!

Anonymous on 2010-01-16:
I'm with you on that point Marps, the story makes no sense.
jktshff1 on 2010-01-16:
Trix, hadn't heard that on in years!!! LOL!
Anonymous on 2010-01-16:
OP, you are basically saying that the previous guests made up the beds and cleaned the cabin to make it look like everything was up to par. Highly unlikely.

Anonymous on 2010-01-16:
Makes no sense at all.
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