Royal Caribbean Consumer Reviews - Page 4

CALIFORNIA -- My grandsons and I left on a cruise with Royal Caribbean. The luggage handling area was in total chaos with the porters randomly throwing bags into carts. I decided I would rather carry on our luggage but when I went to check in, I was told I had to leave it with the porters it as it was too crowded and confusing for everyone to carry on their luggage.

One of the bags contained my grandsons GameBoys, two-way radios, games, books, etc. The amount of these items totaled $615.00. Before leaving port I reported this bag missing. The desk clerk refused to check with the baggage area – he said it would show up later. The next day I again requested he call but he said it was too late. I filled out claim forms. Upon returning to the port I checked with the baggage claim in the terminal and was told the cruise line had never even reported it.

The day I got home I called Royal Caribbean who said they would mail additional claim forms. After almost two months and many unanswered telephone messages later I FINALLY received a claim form. I submitted it the same day along with copies of the original receipts for the lost items.

A week later I received a check for $70 specifying that by endorsing the check I was releasing Royal Caribbean from all liabilities. My grandsons were heartbroken - this represented all of their birthday & Christmas gifts for a year. I have called them five times and written three letters since that date. There has never been an answer and no one has ever returned my messages.

MIAMI, FLORIDA -- Be careful if you buy air tickets with your cruise from Royal Caribbean! They will take Choice Air tickets as a hostage and demand more money for the cruise as they're pleased!!! It happened to me. They wanted more money after I had paid everything in full. I called but they were also confused about what the extra charge was for.

The wait on the phone was terrible too. Talked to 5-6 rude customer services and I decided to cancel the trip. They laughed at me and said, "If you cancel, you will get penalty from Choice Air!" I did cancel my trip anyway. It's disgusting. I didn't want them to have more business from me on board. I was sure they will find ways to rip me off if I go on with the cruise. Got $100 penalized for each piece of the tickets --$400 total!!!

MIAMI, FLORIDA -- I am writing to complain about the unsatisfactory service regarding my attempts to fax a Request For Medical Records form to your Medical Services Department. After downloading the form from your website and providing the necessary information, I faxed the form to the number appearing on the form (305) 982-4900.

Following up the submission, when talking to a customer service representative, I was notified the number I had faxed it to was incorrect and to use 305-982-2104. However, this number just rings without connecting to a fax. I called in a third time and was told the fax number to use was 954-517-3721. This also didn't work.

Today, I called again and asked to speak to a Supervisor. I was told that the number to use was, in fact, 305-982-2104, I asked her to ring the number to confirm it was a fax. After being on hold, she assured me she had verified it was a fax. After completing the call, once again, I attempted to send the form to 305-982-2104. Not surprisingly, all I got was the phone ringing and no fax modem connectivity.

This dissemination of an incorrect phone number information and the failure of a customer service representative to handle the process correctly is unacceptable. I'm mailing a copy to the Medical Services Department, as well as enclosing a duplicate copy herein. Hopefully, the form will get to the appropriate focal point so that I can receive a copy of my Medical Services Bill as soon as possible. The form on your web site needs to be updated as well ensuring customer service representatives confirm the accuracy of the information they are providing.

MIAMI, FLORIDA -- I chose to use Royal Caribbean's Choice Air for my 40th Birthday Cruise. What a mistake. Since I made the reservations, the time has changed (3) times and not once have I been notified. Had it not been for another one of my guest who did not book with Royal Caribbean's Choice Air, I still wouldn't know. Not only did the time change, it changed drastically to the point I would have missed my flight.

I notified Royal Caribbean via E-mail explaining my concern and I received an e-mail saying "They could not release or amend any information with anyone but the travel agent." Problem with that is I'm the one who booked the air travel not the agent. And, if that is the case, Why not just correct the problem? I've since tried calling only to be on hold for a half an hour only to be told that there was no supervisor for me to talk to but someone would contact me within 24hrs.

The travel time on their website still had and 3 hour difference from the Airline's website flight times for the same flight numbers. I've cruised with Royal Caribbean before and had not had a problem but their Choice Air department is a huge problem. Take it from me and DO NOT USE.

FLORIDA -- We booked a well-needed vacation with RCI January 2, 2009 through January 11, 2009 to Eastern Caribbean on the Explorer of the Seas. Instead we ended up in a reconditioning/construction zone. We cruised for approximately 7 days of this cruise with toxic fumes, along with paint scraping, painting (marine-based paint), tearing down of walls, replacing walls with spray on contact cement/glue (maintenance men wore respirators), tearing up and replacing rugs in our stateroom area and hallways. This was all done with NO VENTILATION OR EXHAUST FANS! The fumes were in the hallways, elevators, stateroom area, even in the dining room.

We spent almost the entire time, while on board, going up and down the elevator to cross to the other side of the ship because our side was always closed. The other time we spent going to the desk to complain. At one point I had the desk put me through to maintenance because we wanted to know which chemicals we were being exposed to and was told, "Glue, we just use glue." I ended up taking pictures of the paint, paint thinners, and contact cement cans which had big "WARNING" conditions on them and pictures of the men and the construction. We ended up with dull headaches and flu-like symptoms. What a nightmare! AND WE PAID FOR THIS?

MIAMI, FLORIDA -- My husband and I, along with our 2 children, ages 1 and 8 recently took a cruise to Bermuda from the port of Baltimore on Royal Caribbean Cruises. It was the worst vacation of our lives! We had horrible weather, 20 ft seas and gale force winds that necessitated the closure of the top 2 decks of the ship. This eliminated the one and ONLY activity for my one year old. There was not even a designated area for my son to play and my husband was scolded for allowing him to crawl around the arcade. He was bored and miserable the entire trip!

We also did not have the proper sized life vests for my children in our cabin after repeated requests to obtain them. The kid's camp staff was also undertrained as my child has diabetes and had a hypoglycemic episode that they were clueless how to treat. They did not even have a good way to get in touch with us! Do not take your family on this cruise line!

MIAMI, FLORIDA -- On March 21 my wife and I were on a cruise from Tampa, Fl to Cozumel, Mexico. We chose to use Royal Caribbean as our carrier. We were aboard the "Jewel of the Sea". The ship was OK but the food was terrible and the selection was sub standard for a cruise line. Several of the onboard restaurants were closed. The steak that was available one night was thin, overcooked and tough. Steak was only available that one night. Seafood and steaks were only available at onboard restaurants for an additional fee.

The pool that was clearly posted for "adults only" was filled with noisy children. Under-aged children were allowed to roam the ship unsupervised. When we were preparing to disembark at Cozumel, we were herded like cattle by a less than courteous staff. The movies at the onboard theater were out of focus. At the end of the cruise, an unauthorized "gratuity" was added to my bill without my authorization. If I had a choice, I would have increased the gratuity on my stateroom attendant and decreased the gratuity for the restaurant personnel. A gratuity is for excellent service and is voluntary. What Royal Caribbean did was add an unauthorized fare increase.

I would certainly never recommend Royal Caribbean when considering a cruise. Even with all the problems Carnival Cruise lines have recently experienced, it would be a step up from Royal Caribbean.

We just got back from a cruise from hell in the Oasis. Might be a nice ship BUT not on a GRAND scale. They appropriated my steamer for our clothing even though I pressed everything. Some needed a touch up, so they took it and I had to pay to have housekeeping to press them.

And as far as the food, don't bother. It sucks big time, only when you go to a specialty restaurant when paying anywhere from $20.00 to $40.00 a head do you get quality food. So don't bother going on a trip of a lifetime on the Oasis of the Seas. You won't like it. P.S. if you want to dine with the captain that will cost you darn near $90.00 a head, and as far as nickel diming you to death you're on the right boat.

Incident = I booked an Alaskan Cruise for May 21-28, 2010 with Royal Caribbean Cruise Line through Scott ** at Vacations To Go and the room was supposed to have two beds and a couch that made into a bed for three adults. When I got on the ship the room had two beds and a pull down bunk with a ladder, no couch. This was not what I wanted or paid for. I called Guest Relations immediately on the ship and she told me the ship was completely booked and there was nothing they could do, and that she had received 3 or 4 complaints about the same thing.

I turned in the information on this on the customer survey and e-mailed Royal Caribbean and the Travel Agency with Vacations To Go and Royal Caribbean admitted the web link photo showed two beds with a sofa but all they offered is a 10% discount on a future cruise which I would never use with them again. I also would never use Vacations To Go again as they lied to me three times about the accommodations. A very bad experience and a cheating deal from both companies.

Took my second Alaskan cruise on Rhapsody of the Sea May 7th. This will be the last time I ever board a cruise ship especially anything owned by Royal Caribbean. Pool deck was being repaired for at least 3 days, power saws, caution tape the works. Not in the least relaxing. Every night prior to docking in port. Staff would assemble ramps, exit equipment etc. at midnight to approximately 1:30 am again not relaxing or conducive to sleep. I contracted food poisoning which lasted a week. Sail with these guys again, STAY AWAY! Believe when anyone asks how my cruise was I tell them!