Ruby Lane Consumer Reviews - Page 2

SAN FRANCISCO, CALIFORNIA -- I purchased a necklace. During the payment process I entered the shipping address. The necklace was sent to an old address in customer info. I was told this was my fault and I should have known that the address I entered during the payment process wouldn't be the address to which they shipped. They were willing to email me three time to tell me I was wrong, they were not at fault and they planned to do nothing. I suggest avoiding this store. I wish I had read, then, other online reviews of this store before buying.

CALIFORNIA -- As a collector and pottery artist, I can see that many of the items on this site described as Japanese Pottery are NOT even close to Japanese or antique or even vintage. The site takes no responsibility for sellers who post fake **. Buyers beware. Research before you buy.

SANFRANCISCO, CALIFORNIA -- Absolutely unforgivable treatment of a customer. I have never been treated so poorly or unfairly by a company as by Ruby Lane. A serious customer service issue was ignored and left unresolved due to the unprofessional, uncaring, and unresponsive team of "customer service" (what a joke) reps at Ruby Lane. A terrible experience with this company and their website.

PARIS, MISSISSIPPI -- The seller falsely stated they sold solid silver earrings then sent the purchase to the wrong address, which required a re-mailing of the item because I was out of state. The solutions they offered did not take into account a third party having to correct their problem, carry to a nearby city to mail because the item was picked up over the weekend and the post office was closed. What a gosh awful bunch to try to work with.

I purchased a ring and a box from Garrard from a seller on Ruby Lane on layaway. The seller guarantees authenticity but apparently if you buy on layaway they are off the hook. The pictures were taken in a way that covered up the extreme yellowing of the Garrard jewelry box and it was implied that the "engagement ring" was from Garrard. I received the ring which was not hallmarked correctly for a ring from the UK. They did show part of the maker mark but said there were many others. There was only the metal marks. The Garrard box stunk and was yellow stained inside. I emailed twice with no reply.

Since I paid near 500 for it you would think it would be great. I emailed customer service, even if the article was not as implied nothing they could do because it was bought on layaway. The owner finally emailed after my complaint and the lady needs anger management and honesty training. If I could get 50 dollars for this item I'd be lucky. And Ruby Lane doesn't care. On eBay at least I could leave a negative and get my money back. Oh she told me I should have asked more questions. Anyone think someone would sell a ring box that smelled and was severely yellowed but not shown that way?

USA, CALIFORNIA -- I was initially attracted by the nice showcase of collectibles on sale on Ruby Lane and the 'posh looking colorful' site as many other buyers. The first purchases were OK. I wish to say that I am a very honest and polite customer and a quick payer with THOUSANDS of positive excellent feedback on online purchases. I started buying on RL more frequently because fed up of eBay and I was horrified and petrified of the HORRIBLE customer service and the snobby and TWO FACED SELLERS on the site.

Now the story briefly: I made an offer to a seller, there was the 'offer option' in the listing, the seller accepted the offer, emails as proof which RL removed. By the way, RL seems to do this trick of removing emails very often, as many other buyers had the same experience on the web. I then asked for an invoice to the seller in order to complete my purchase. Nothing, no replies. A few days later, I soon realized what this SCUM of a seller did to me. He 'reported' my account for fraud?? Fraud? Are we are kidding? This guy is totally mad.

Now making a genuine offer to a seller by clicking the 'best offer option' and waiting for your invoice to pay for your purchase is fraud? I did not know this one. This guy is insane. What happened is that he had a second thought and decided that my offer wasn't high enough.

The only explanation is that unfortunately there are really bad people out there, this people love to cause issues to others in order to exercise their pathetic little power given by the website. I also took a screenshot so I still have the emails to view. I emailed the RL customer service, customer service? What a joke! They replied by email, saying that they can't help. What a bunch of buffoons! What a disgusting site. If you think eBay is bad, then try Ruby Lane and see for yourself.

ASHEBORO, NORTH CAROLINA -- I purchased a one of a kind decanter from Cynthia ** at Riverhills Antiques who sells under the company, Ruby Lane Antiques. I was charged $85.00 with shipping and insurance. The seller packed the product horribly and arrived SMASHED TO PIECES. I was very upset, as I am not getting my product that was a one of a kind. In addition when contacting the seller, stated my responsibility to get my money back from the Post Office. So I'm out a decanter and have to fight for my refund and Ruby Lane and Riverhills Antiques are fat and happy and not out a thing.

I contacted Ruby Lane Corporate who advised that is their policy. A policy that puts all the burden on you, the consumer. They could have easily refunded my money and gotten their refund from the P.O. as they insured it and had the claim ticket anyway. DO not buy from either company as they WILL NOT EVEN PROVIDE THE BASIC CUSTOMER SERVICE.