Ruby Tuesday, Inc. Consumer Reviews - Page 3

TALLAHASSEE, FLORIDA -- Friday June 13, 2008, we went to Ruby Tuesdays in the governors square mall in Tallahassee, Florida for lunch. We ordered both of the tilapia dishes - one with shrimp and the other without the shrimp. We ordered several beverages. The beverages were served because we sat at the bar. We waited for over 45 minutes for our food, which we never received. Several people sat down to eat after we did and they received their food in a timely manner. Usually the bar location is the best place to receive your orders in a timely manner, but no such luck on this past Friday.

The manager came to the bar and apologized. The excuse was that our food went to another table. What is the statistical probability that two other people ordered the same identical food we had ordered and how could such a mistake occur with the location of us versus the location of the other guests. The manager never offered to pay for our meals nor pay for the beverages we had drunk. This was the worst experience I have ever had at a Ruby Tuesday and we will never frequent this location again. The word of mouth advertisement was pretty bad, when we returned to our places of business the next work day.

What a horrible experience. Good management should have at least offered to pay for our next meal with our next visit but this did not occur. Some of the people I work with had some of the same experiences with Ruby Tuesday and has vowed never to return to the installation. I like to give every organization the excuse of the likelihood they had a bad day and maybe the next experience will be a better day. My guess voiced concern when we arrived of a malodorous scent.

DAYTONA BEACH, FLORIDA -- March 8, 2005. Ruby Tuesday's in Daytona Beach, across from the Daytona Speedway. 1:00 p.m. Party of four. We went to Ruby Tuesday's restaurant listed above and were told to expect a 15-30 minute wait to be seated. We requested to sit at the bar during our wait. There were several empty tables in the restaurant, including several in the bar area.

After 20 minutes, we were seated at one of the empty tables in the bar area. After another 15 minutes, the bartender came over and took our orders. We ordered lunch and an appetizer. A full 30 minutes passed. Another waitress stopped by to see if we needed anything. We told her we ordered lunch and an appetizer 30 minutes ago and had not received anything yet. She asked what our order was and disappeared.

After another 20 minutes, the appetizer finally appeared. (Keep in mind, this place had SEVERAL empty tables - they were not busy.) Finally, after an additional 10 minutes (bringing the total wait time from ordering to receiving the food 60 minutes, not including the 20 minutes we waited to be seated), our lunch arrived. Each order was wrong. We asked for the manager.

A member of our lunch party was highly irritated and let the manager know it. The manager then called for her general manager to handle the situation. The general manager offered to pay for our food, but we declined the offer as all of the orders were wrong. The general manager appeared to care less about our 60 minute wait time and the fact that all of our orders were completely wrong.

I was really disappointed that neither of the managers or the any member of the staff actually cared that they wasted so much of our time and screwed up the orders so badly. In the end, we left Ruby Tuesday's restaurant and went to Wendy's, where we were served quickly, courteously and had a very delicious lunch.

LITHIA SPRINGS, GEORGIA -- My boyfriend and I came from church on 5/16/10 and we decided to go to Ruby Tuesdays on Thorton Rd. in Lithia Springs GA. Our waitress was slow as Christmas. She gives us this menu that says Sweetheart Dinner for 2 19.99 per person. Well under that it states what all comes with the 19.99 special, "one appetizer, two entrees, and one dessert." We jumped on that. The bill comes and it's 53 dollars. We ask and we are told that each meal is 19.99 and the dessert and appetizer is free. We scratch our heads because that's not what the menu advertise.

Manager insisted on telling us that our dessert and appetizers were free. We said "if it's per person then we both should get dessert and appetizers." He argued with us for 10 minutes trying to explain the senselessness of this menu. I ask you the question am I wrong or do I have the rite to be pissed for false advertisement on their menus. And back to our waitress the manager had to bring us refills on our teas so that should explain how great our service was. I will not eat there ever again and that makes me mad cause I love their salad bar (lol)!!!!

ELIZABETH. CITY, NORTH CAROLINA -- Party of 12 arrived for dinner on a Sunday evening. Had to wait 15 minutes for table to be ready in spite of having a reservation. Waited one hour after being seated for diners to arrive... and some were congealed and cold (pasta dishes) while steaks were overcooked. Waitress was told to serve all dinners together. But of course, she could not even carry that many dinners at one time. When we were ready to leave before the rest of the party we had to wait another 20 minutes just to get the check and then she said "all checks had to be prepared at the same time." Stupid on both counts.

Apparently, Ruby Tuesday is not interested in larger parties. Groups of 3 or 4 that arrived at the same time, were finished and leaving before our food even arrived. Won't patronize this Ruby Tuesday again. Btw, I don't blame to waitress but I do blame the management and the kitchen procedures.

MIAMI LAKES, FLORIDA -- We had a late lunch at Ruby Tuesday in Miami Lakes Florida and my wife ordered the lobster tail and I ordered a sirloin steak. Big mistake. We went to Ruby because of the advertising promo on TV announcing their makeovers of the restaurant. Nice job. The restaurant really looks nice. Too bad they did not makeover the kitchen. The lobster was rotten and raw. My wife almost puked when she tasted it. It was removed immediately by the waitress. She was shocked when she looked at it. Wasn't someone looking in the kitchen. My sirloin was dry and nasty. The lobster was replace by an order of overcooked shrimps. We left as soon as we could.

I wrote to corporate and got a letter from a ** which stated that he understands we were at the Miami Lakes restaurant and if we would like to discuss it to call him. I did call him on two occasions and my phone call were never returned. I email him and the same result. I called consumer relations department and after explaining the problem to them I was told to hold on and then I was transferred to the voice mail of ** the same guy who does not return phone calls. This restaurant is a waste. Never again. I can understand that you had a lousy cook that day. I cannot understand the total disregard for the consumer by corporate office.

NORTHCHARLESTON, SOUTH CAROLINA -- The servers was good. We ask for a bake potato with our food. The potato was so cold that it couldn't even melt the butter and was brown and hard on the inside. We have had this happen to us more than once when the restaurant was in north. The food was good the ribs was good and the potato was always fresh. Seeing pour a drink out of a dirty glass, put into a clean glass and use the same little star for decoration on the clean glass. If I was an inspector, I would taken the a, of your door and replace it with e.

MT. LAUREL, NEW JERSEY -- Regarding experience at Ruby Tuesday Mt. Laurel, NJ 15 June 8:30 PM. Needed table for five or six at approximately 8:00 pm. Restaurant was empty. There was a ten minute wait anyway. Hostesses did their best but while seating two of us in the back of restaurant we asked that they look out for rest of party. Apparently they did not as our family walked by themselves throughout restaurant to find us. Table was not set. Server, very sweet may have been new - not sure. One guest a vegetarian asked for a former menu item, namely, quesadilla avocado - server said that it was not on menu anymore. She said what she was trained to say.

I asked for manager. Manager came, was polite and helpful. I explained that an avocado quesadilla could easily be made in the kitchen. The restaurant had all ingredients on hand and could have imitated the quesadilla easily. If quesadillas are served just trade off the meat for avocado. Manager said that could not be done. Manager made other verbal suggestions, very nicely. Customer ordered two appetizers instead of meal. Server brought out two huge plates that could not be set down together for guests. Re-arranging needed to be done.

Took most of appetizers home. Service from kitchen was slow. Other food as expected. If tip was added to bill I as host did not see it. So I may have double tipped at 20% not sure. There were five of us. Sorry that I didn't take copy of bill. Not such a great experience.

INDIANA -- We went to the Ruby Tuesdays on I 465 off of 38th St in Indianapolis today. We were the only people in the restaurant until people filtered in. We ordered drinks and proceeded to scope out the fare. We ordered our drinks and waited for the wait staff to take our order. And then we waited and waited until my partner decided on the salad bar and Ruby's minis.

We had waited about ten minutes and ** got up and raked the salad bar. That takes a while for him because we like your salad bar. He took a few bites, we with our drinks and wondering why it happened that after 20 minutes our order was not taken and all of the people around us were being served and our order wasn't taken. If you are against same sex couples of thirty years let me know. We've eaten at this restaurant several times. If you've changed your policy to exclude gay people please let us know. We'll never darken your door stoop again.

FISHKILL, NEW YORK -- Visited this particular location and was initially satisfied with the server and accommodations. The problem arose when our food came and the meat which was ordered well done was totally pink inside. The manager came over and took a look and agreed that it was in his words "really pink"... He handled it and the food was done over. But while waiting we hadn't got napkins or silverware after asking once but the second request for those was granted.

After eating I requested a dessert to go, it was added to our bill and the bill was taken care of while we waited for the dessert. We ended up waiting 35 minutes on the dessert (cupcakes) but were told twice "Oh they'll be right out" and twice asked "Oh they didn't bring them out yet?" The last approach to us by the server she asked if we were "all set?" I then made a hand gesture showing her 'still no cupcakes'.. So bottom line the overall experience was certainly not a good one. I love Ruby Tuesday but this one has made Applebee's look really enticing. And for me that's saying a lot.

MONTGOMERY, ALABAMA -- We arrived about 3:30 PM on a Thursday. There was not a soul in the place when we walked in. My wife walked back to the bar and here was a waitress standing in the kitchen door with a drink in her hand. My wife asked if we should sit ourselves the employee responded "I'm off let me find you someone." Another employee came out and sat us at the bar. When we told them we didn't want to sit in that area they told us "it was the only section open." WTF!!! There was apparently a manager and a cook in the kitchen who were very loud and vulgar.

Again we asked to be moved the server rolled her eyes and moved us over by the bathrooms (which were nasty.) It took forever to get our food then it was cold. The waitress came by once to fill up my water. We never saw the manager except when he was cursing at the cook in the kitchen. Next time we will go to some place else.