FREDERICK, MARYLAND -- Ruby Tuesday seems to feel that it is acceptable to make the customer wait 90 minutes for burnt food, less than half the order, and then when you speak to manager you are told to leave the establishment. The manager would rather the customer "eat, be quiet, and pay the bill" according to the staff". One must just too much business to care about real customer service.
I came back to see the Owner/General Partner several days later to discuss the matter, however he was nowhere to be found, and the staff informed me he was never there. I even made the Debit card charge "suspended" so that we could discuss the matter, and sent a letter, however I have yet to get a call to resolve the problem.
When you call their TN headquarters to file a complaint, or leave an electronic posting it goes unanswered for weeks, so Ruby Tuesdays is all about profits, ripping off the public, and serving trash food at high prices. When you ask to get it fixed you are asked to leave the restaurant by the franchise holder as a matter of corporate policy, since they feel that they can get someone else to come in to take your place for the substandard, awful food.
Corporate America -- DO NOT DEAL WITH PROBLEMS -- WISH THEM AWAY