Ruby Tuesday, Inc. - Page 3

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2.2 out of 5, based on 13 ratings and
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Disappointment In The Service Or Lack There Of
Posted by on
TALLAHASSEE, FLORIDA -- Friday June 13, 2008, we went to Ruby Tuesdays in the governors square mall in Tallahassee, Florida for lunch. We ordered both of the talapia dishes one with shrimp and the other without the shrimp. We ordered several beverages. The beverages were served because we sat at the bar. We waited for over 45 minutes for our food, which we never received. Several people sat down to eat after we did and they received their food in a timely manner. Usually the bar location is the best place to receive your orders in a timely manner, but no such luck on this past Friday.

The manager came to the bar and apologized. The excuse was that our food went to another table. What is the statistical probability that two other people ordered the same identical food we had ordered and how could such a mistake occur with the location of us versus the location of the other guess. The manager never offered to pay for our meals nor pay for the beverages we had drunk. This was the worst experience I have ever had at a Ruby Tuesday and we will never frequent this location again. The word of mouth advertisement was pretty bad, when we returned to our places of business the next work day.

What a horrible experience. Good management should have at least offered to pay for our next meal with our next visit but this did not occur. Some of the people I work with had some of the same experiences with Ruby Tuesday and has vowed never to return to the installation. I like to give every organization the excuse of the likely hood they had a bad day and maybe the next experience will be a better day.

My guess voiced concern when we arrived of a malodorous scent.
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Anonymous on 06/15/2008:
"My guess voiced concern when we arrived of a malodorous scent." So are you saying that you smelled bad when you sat down and that's why you weren't served? I think it is possible that someone else ordered the same food. Sometimes the same thing gets ordered at the same time for different parties. You are not the only people in the world who eat talapia. And the manager did apologize and explain what happened. I don't think you were entitled to a free meal.
DebtorBasher on 06/15/2008:
Goodbye, Ruby Tuesday
Who could hang a name on you?
When you change with every new day
Still I'm going to miss you...

Anonymous on 06/15/2008:
45 minutes is indeed poor service. But honest mistakes happen in a busy restaurant. You got a personal apology from the manager. Getting upset because your entire meal wasn't comped is being a bit unreasonable.
Anonymous on 06/15/2008:
I truly understand why an apology, even if sincere, is not appreciated by a mishandled customer. Too many times the apology rings of 'We apologize for any inconvenience' overused corporate line completely devoid of sincerity. But to expect one's entire meal and beverage service to be gratis because of a mistake, is as unreasonable as the corporate line has become overused. I wonder what would have happened if the OP would have told the manager, "We appreciate your apology. Is there a gesture you can make so we don't leave with a poor impression?" Might just try that...worth about 20% off the tab...but not a total free ride.
jenjenn on 06/16/2008: got it!!
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Non response from Ruby Tuesday Corporation
Posted by on
This experience started back in October 2006. I have continued to contact people as has my mother in regards to this matter with no response. I am at the point now where I think just letting the public know about this situation may be the right thing to do.

My mother, my boyfriend and I went to dinner at Ruby Tuesdays. We were seated in an area where no one else was. (Just off to the left of the bar). About 10 minutes after we were seated, another couple with their young child were seated in the same section as we were. We had a male waiter named Matthew. (He was the only male waiter there that day). We saw him only when he handed us our menus, took our order, brought our order, brought us the check and then when we were ready to pay. During our time there, one other table with two women, they were seated in the same section as we were.

The other couple with the small child finished their dinner, paid and left. When we were finished with our meal, I took the bill and handed it to Matthew for payment.

We left the restaurant. When we were almost home, my mother realized that she had left her purse. We turned around and went straight back. (This taking less than 15 minutes). The purse was about the size of a large coin purse. Just big enough to fit her credit card, ID and some cash in. When we got back to the restaurant, my boy friend searched the parking lot, I searched the table area, and the Hostess helped me. She told me that she had cleared the table and that she hadn’t seen a coin purse there. I said that it would have been right by the tip since my mother left the tip and I paid for dinner. The Hostess stated that the tip was gone before she cleared the table. (Matthew picked up his tip). I asked the Hostess if I could speak to Matthew. She went into the kitchen to get him. When she returned, she told me he would be right out, he was in the restroom. After about 5 minutes Matthew came out. He appeared to be very flustered. In looking around the restaurant I noticed that there were very few customers, certainly not enough to make this waiter look as flustered has he did.

When I asked Matthew about the wallet, he said that he had not seen a wallet and quickly turned and went into the kitchen.
The next day, my mother called and spoke to the “manager of the day.” My mother was inquiring as to whether or not anyone had found the wallet and turned it in. The manager said she didn’t know about any wallet but would check could my mother hold. Sure she would, and she did. The manager of the day came back on the line stating that yes, there was a wallet found with my mothers drivers license, credit card and a few coins in it. When my mother asked about the $400 cash that had been in it, the manager said, “nope no money in it.” I went to the restaurant to pick up the wallet. When I asked where it had been found, the manager told me that it had been found in the men’s rest room between the garbage can and the liner.

Imagine my surprise when I heard it was found in the men’s room……
Three men seated or working in that section during the time in question two of whom were accounted for….only the waiter was not accounted for.
We were told that Matthew would be questioned and we would be contacted. The only contact or response we have had since then is the following email from James R. Burke, RT Seattle, President, Ruby Tuesday. (It took over a month for him to respond.)

From: Jim Burke
Subject: Ruby Tuesday Restaurant Lacey, Washington
Sent: Monday, November 20, 2006 8:13 AM
I received a copy of your e-mail this morning. I was wondering if you might provide me the details of your visit? We have computer records of each transaction recorded in the restaurants. I will be able to pull your guest check and discuss situation with employee/managers.

Thank you

James R. Burke
RT Seattle, LLC
Nothing further has been said or done. Matthew is a very dishonest person. He took something from my mother and has no shame. To my knowledge Matthew still works at that restaurant. There was never any recourse and to my knowledge there was nothing done at all.
The facts in this case DO add up, all of the following refer to our waiter, Matthew:
One of only three men in the area at the time the incident occurred
Very flustered when I asked about the wallet upon my return to the restaurant
Very uneasy when speaking to me, couldn’t look me in the eye
Was in the men’s room when I returned to the restaurant
Very short in discussion and hurried away quickly after wards
Wallet found in the men’s restroom buy cleaning staff just after closing that night.

I am sure that my mother will never get her money back and I am also sure that I will never eat at that restaurant or any other Ruby Tuesday restaurant. I have told everyone I know and they in turn have stopped eating there too.
I am very disappointed in the response and the treatment that we received from Ruby Tuesday.

Thank you for allowing me to post this so others are aware of the type of people that we have here in Olympia Washington working in the Ruby Tuesdays located just off of Marvin Road.
Resolution Update 09/20/2007:
Please remove my complaint and my email address from your site.
Thank you
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*Brenda* on 04/03/2007:
Do you have proof there was $400.00 in it, like an ATM slip or withdrawal receipt? $400.00 is a lot of cash to be carrying around.
Gando on 04/03/2007:
Sorry to hear that your money was stolen. From the time you left the purse to the time you came back to the restaurant was plenty of time for a male or female to remove the money from the purse and stick it in the men's room. You say the restaurant was deserted, so who would stop a female from entering the men's restroom? Or how many men and women were working in the kitchen at the time? Someone walks into the restaurant to use the bathroom, sees the purse, picks it up, takes the cash, into the garbage can with the purse and he's on his way.

I'm not too sure the server, Matthew is the only suspect!
Skye on 04/03/2007:
I just don't understand what you want them to do?? Can you prove with facts and not feelings that Matthew took the money? He wasn't the only person in the restaurant. It's too bad your mother lost her tiny change purse, but the restaurant could also say how can she prove she even had it with her.
heaven17 on 04/03/2007:
To be frank, if the waiter said that he knew nothing about it and there's absolutely no way they or you can solidly prove he did anything, then that's that.
What are they going to do? Fire him over the possibility that he was dishonest? You need way more than that, I'm afraid. His flustered appearance when he was questioned isn't quite enough.
In the 15 minutes after you left anything could have happened.
It's unfortunate that your mother lost that cash (not a good thing to be hauling around that much in a change purse for reasons that should be readily obvious by now), but I feel there's little you can do.
And unless Ruby Tuesday's has had problems with this waiter in the past, there's little they can do either.

If Matthew is guilty, though, you can bet he'll be on his best behavior from now on.
Ponie on 04/03/2007:
Hold on just a minute! That's quite a strong accusation to make when you have no absolute proof. For your sake, I hope Matthew doesn't read my3cents.
Noneill on 04/03/2007:
So why weren't the police called? That is what I would have done that day the wallet was missing. They could have searched the restaurant and interviewed the staff. It is an expensive mistake that I am sure your mother will not make again.
Skye on 04/03/2007:
Got to agree with Noneill, the police should have been called. I missed the part where it had been found in the trash. A crime was committed.
spiderman2 on 04/03/2007:
You are making a lot of assumptions here. Anyone could have stolen the wallet. The waiters aren't the only people that use restrooms, the waiter could have been flustered for many reasons other than he stole your mother's money. I too do not understand why the police were not called. I recently had a customer find a wallet and give it to me. I never even opened it because I was afraid I would be accused of stealing the money if there was any missing. When the lady showed back up for it, she checked the money and walked out. (I had her describe the wallet, it was unique) Never even said thanks! I made sure when I took it and put it under my register I was in plain view of the security camera.
Slimjim on 04/03/2007:
Sure, there is a chance, maybe a good one, he took it. There is also a reasonable chance he didn't. Unfortunately, you have circumstantial evidence. They can't fire someone based on your account of what money was there and the gut feeling who took it.
Shakra on 04/04/2007:
I'm kind of doubting the amount of cash in that wallet. That amount would be quite the wad unless it's all in $100 bills. By your own admission, the coin purse was small - enough to hold her ID, credit card and some cash. I have a fairly large coin purse and couldn't fit $400 in it unless it was all in $100s or $50s.
Anonymous on 05/05/2007:
I don't think there was money in the change purse, you are obviously making this all up in hopes to get money from them. For all you know you and your mother staged this to make it look like Matthew was the prime suspect for stealing money that was not in th wallet in the first place. You were probably hoping that they would give you $400. You did not care if Matthew got fired as long as you got money for free. Shame on you you are the one with no shame. Also maybe your boyfriend stole the wallet, after all he's a man also. Has he been to the washroom at any time during your meal. Someone in your party is the dishonest one. I will let you decide who.
Anonymous on 05/05/2007:
And if this story is true and you are not making it up, your mother obviously has no sense of responsibility.
Anonymous on 05/05/2007:
sharka- maybe she was hoping that theyb would just give her $400 no questions asked.
momof2br on 05/06/2007:
I am responding to all of those who have posted on my complaint.
1.The reason my mother had that much money in her coin purse, was that she was here on vacation.
2. The possibility of someone walking through the area after we left and depositing the purse in the bathroom would have taken them on the complete opposite side of the restaurant than the rest rooms are located.
3. The police were contacted. I was told that they would send a jr. officer out if they had time. That they couldn't promise anything.
4 I only posted this on my3cents to warn others about the poor response to our concern for a dishonet waitstaff in the restaurant.
5. I am a Christin and so will not take offense to those of you who believe that my mother and I made this up. Shame on you and your horrible thoughts about people you don't even know. May God forgive you.
6. my3cents, thank you for the opportunity to post this to your site.
Starlord on 05/19/2007:

Allow me to ring in on this one as I am a former police officer. Unless your mother had a list of the denomination and serial numbers of the alleged missing bills, or there was security video showing the criminal act, you have very little chance of proving your case. Remember, one of the most sacred rights we have is the presumption of innocence. How would you like it if Matthew were to sue your for defamation. I would think his case would be much stonger than yours, but then it would be a civil matter, not criminal. Your case is entirely circumstantial, and I am a bit suspicious of the fact that while such a large amount of money was allegedly taken, that the police were notified, and you were told, "they might send out a junior officer, but couldn't make any guarantees." I have never known of any agency to talk to a purported victim in such a manner. My son and daughter-in-law happen to live in Lacey, and I got to meet some of their officers when we visited last year. there is no way I am buying that the police would blow you off like that, even if your case was as weak as water. you say you and your mother are Christins, but isn't it in the Bible about bearing false witness? Is being a Christin like being a Christian? I think that rather than carrying on a campaign of defamation of character, you would be better served by putting your energies into improving your personal security procedures.
doescustomerserviceexist? on 08/07/2007:
Wow, I eat there all the time and I love it.
It sounds pretty bad that it probally was an employee, Mathew or not, it does sound like and employee.
They didn't have to give your mother her credit card back you know? They could have thrown it away and said that they never found it, and not had to deal with you. Your lucky that you got it back.
Also it is not the fault of the store that you left the wallet.
Only if you saw someone take it can you really do something about it.
jlgbuzz712 on 09/20/2007:
I just want to say that you are being very rude about the whole thing. I would be upset if I were you, but you cannot say that it was the server for sure. Plus, how could you speak of Ruby Tuesday as a whole the way you do. Ruby Tuesday nor the cops could do anything else they had done. And do not judge Ruby Tuesday from one incident or one person; it could happen at any restaurant. Wonder about other servers who you are hurting running your mouth about "I'm warning you watch out and don't eat there." there are honest hard working servers.
couldbeyou on 07/18/2008:
"The reason my mother had that much money in her coin purse, was that she was here on vacation."

Ever hear of traveler's checks? They're great for vacations and she would not have had this problem. Carrying $400 in cash in a change purse is just ignorant of today's times. Maybe mother lost her money somewhere else and "thought" she still had it. I split up my money when I travel and I've been all over the world, never lost one cent. Mother should know better and so should you.

Accusing the waiter: I would be flustered as well if someone accused me unjustly. Then I would get angry, but not in front of everyone. I'd probably cry and you would think that I was guilty too.

Your being a christian has everything to do with your pointing him out, like JUDAS did to Jesus. What's wrong with YOU? It was YOUR mother who left her change purse behind, not anyone else.

How do you people cope day to day? I often wonder how people like you made it this far.

In addition, Ruby Tueday is not responsible for your MOTHER or her money. They are a public restaurant. She is responsible for her own property. Maybe if you weren't so nosy as to who sat where, you could have seen her change purse. I wonder, did SHE use the wrong rest room and leave it there?

By the way, I'd question your boyfriend too. Maybe HE took it to pay for the meals he's been treating her.
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Great Server
Posted by on
Rating: 5/51
DEKALB, ILLINOIS -- Toby served us and we were so pleased by his friendliness and patience in allowing us to visit before ordering. All food was served in a timely manner and all request were cheerfully taken care of. We were most pleased by Toby and want management to know how much we enjoyed our dinner.
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Alain on 10/02/2012:
Always great to see a compliment!!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Bad Rib Eye Steak
Posted by on
Rating: 1/51
GULF BREZZE, FLORIDA -- In all my years of eating steak. Long Horns, Texas Road House, Road House, or any other restaurant that serves steak, I have NEVER had such a FAT content steak than Ruby Tuesday. More than 2/3rds of my steak was FAT. I will never eat steak at Ruby Tuesday EVER again!! Nor will I ever endorse any steak from Ruby Tuesday NEVER.
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madconsumer on 09/09/2012:
this is the challenge with rib-eye steaks. they are known for their fat content. unless it is a select hand cut rib-eye, one never knows how much fat it will have. a better choice with less fat would be New York strip or a even better choice, the fillet mignon.
trmn8r on 09/09/2012:
I endured several poorly prepared meals at Ruby Tuesday before giving them the old heave ho. They microwave some of their stuff, and at the one I frequented there was one incompetent cook whom they never fired or retrained despite complaints.

As a matter of policy, I don't eat steak at mid-priced chain restaurants. They can't do anything right consistently, so I'm not risking going top shelf and ending up in the wash sink.
unhappy999 on 09/09/2012:
You should have complained about it and not eaten it. They might have brought you something else.
wjk898 on 09/24/2012:
Steaks in general lately are not up to the usual quality for any number of reasons. In my experience, they're dry or fatty or otherwise of poor quality regardless of where you go. I've given up on ordering steaak in a restaurant for now.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
The Food Was Nasty and Had a Foul Smell
Posted by on
Rating: 1/51
CLINTON, MARYLAND -- I ordered the petite steak and rice Pilate with a steak sauce. The rice had a foul smell. The steak sauce was rank and nasty. I was given the opportunity to order something else and by the time that order came my taste for food was gone. I paid for the two meals that I ordered in addition to my daughter's meal.
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False Advertising
Posted by on
Rating: 4/51
TOMS RIVER, NEW JERSEY -- Watching TV and seeing your ad about your free salad bar, led us to have dinner at Ruby Tuesday, Toms River, NJ, yesterday, June 4th for our 63rd anniversary. We ordered and then were going to the salad bar and were told that it is only for special items which we did not see on the menu. We did not see on TV that you had to order special items and the waitress did not tell us that. It was very embarrassing and we feel it is false advertising.
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Anonymous on 06/05/2012:
Wow congrats on 63 years of marriage! I hope you didn't let this ruin your anniversary.
old fart on 06/05/2012:
God luv ya... 63 years is a long loyal time!
ok4now on 06/05/2012:
I have seen their commercial about the "New Ruby Tuesday" and was tempted to try them out. They even sent me a 25% off coupon in the mail. After reading your review I agree it was false advertising and I will not give them my business. Sounds like just another chain joint trying to rip people off. Good post.
trmn8r on 06/05/2012:
I wouldn't be fooled by the "New Ruby Tuesday" routine. Same old people and same chain experience. I threw them under the bus a few years ago. I slipped and went back after over a year, and it was as ho-hum as I remembered.
FoDaddy19 on 06/06/2012:
Congrats on having such a long marriage. I'm looking Ruby Tuesday's website and it does look like the garden bar is available with certain menu items. But apparently you can get it as a stand alone selection as well.
jktshff1 on 06/06/2012:
We finally got someone on here older than me and OF...congrats!!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Too Many Drug Users
Posted by on
Rating: 1/51
ORLANDO, FLORIDA -- I was employed by Ruby Tuesday in Orlando, Fl for over a year. I hated working there. 80% of the workers were either on cocaine or weed. My advice, if you are applying at a company that doesn't drug test, move on. I've found in my experience that working for a company that doesn't test is not healthy.
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Alain on 05/21/2012:
Since Ruby Tuesday is a franchise operation it's possible the corporate office is unaware of any problems at this location. Let them know what you think (I wouldn't word it as any more than being suspicions since if it turns out someone is wrongfully accused they might get annoyed about it):
gloucester va on 11/13/2012:
I was deeply disappointed in our food on veterans day.I took my husband to gloucester ruby Tuesday....The lobster was cooked too fast shell was burned crisp meat inside was on mush cocon ut shrimp add on burnt...steak you could only chew the juice out you ended up with a clump of meat you could not swallow or digest....mashed potatoe and brocolli were up to standard ...need to do away with garlic bread hard as a rock ...this is the third try of undercook or below grade level quality of food. To pay$42.00 for a meal and leave not satisfied doesn't work for me,,,,too remind myself I took a picture of burnt lobster and asparagus I was charged an extra $1 for ...remind myself no more
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Very Poor Service, and the Worse Meal I Have Ever Received at a Ruby Tuesday
Posted by on
Rating: 1/51
ORLANDO, FLORIDA -- Food awful. Waiter Jon of Orange Blossom Trail in Orlando, never refilled our drinks. The salad bar old, not fresh. A party of three and 1.5 hours later, we finally received our bill. Worse Ruby Tuesday I ever ate at.
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trmn8r on 03/19/2012:
I've had some truly awful meals at Ruby Tuesday, and some delicious ones at the same location.

I finally decided these two do not "average out", and terrible experiences like yours are not worth the risk and aggravation. I tossed RT into the trash heap of chain restaurants and never looked back.
Anonymous on 03/19/2012:
The Ruby Tuesdays near me shut down couple years ago. I enjoyed the food there, they had one of the best burgers I have tried.
trmn8r on 03/19/2012:
Yes, Wally, that was my favorite. I believe it was called the Alpine Swiss Burger with mushrooms.

Unfortunately, I received one carbon-black on one occasion, and when allegedly recooked to medium rare as I originally requested, it came out raw. Then the manager lied to me as to why this all happened.

The thing about most of these chains is they have some tasty items on the menu, but if prepared improperly or the service or cleanliness goes downhill, all heck can break loose.
ok4now on 03/20/2012:
When you visit a chain restaurant this is the chance you take.
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Eating at Ruby Tuesday's may kill you if you have any health issues.
Posted by on
My husband and I ate at Ruby Tuesday's last night and both of us ended up sick. I believe there to be MSGs in their food from the reaction I got and having that same reaction to MSG previously. My steak was undercooked also.

I am on dialysis and had I eaten my entire meal, I may have died. I feel with the health concerns with MSG alone, add on any health concerns most people face, this restaurant chain should be forced to change it's practice of food preservation.
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trmn8r on 09/05/2011:
If your steak was undercooked, the manager on duty should have promptly taken care of that. Meat doneness is always a potential issue.

RT has an impressive looking FAQ that includes a guide to allergans and MSG. People sensitive to MSG are given menu suggestions on pages 14-15:
madconsumer on 09/05/2011:
that sounds horrible! did you ask if they use msg? I have heard many places using it, and it causes serious issues to many. I have also seen many places with a sign saying "no msg used here".

it may be a best practice in the future to ask if they use msg or not.

very helpful review.
Skye on 09/05/2011:
People are responsible for their own health issues. How is Ruby Tuesday's to know someone is on dialysis?

OP, you know what you can and cannot have, and it's up to you to ask how food is prepared. Sorry this happened, but they did nothing wrong.

GreenstarYT on 09/05/2011:
A lot of places probably use MSG. Unless they specifically say "we don't use MSG" then you kind of have to assume they do.
Starlord on 09/06/2011:
If you have food sensitivity issues, it is your responsibility to know what to watch for and ask before just chowing down. My wife is highly allergic to shellfish, and questions every dish at Chinese buffets to make sure she does not ingest shrimp. Telling the restaurants to remove shrimp from their menu is ridiculous. Idiots are trying to remove peanut butter from the school lunch program because 1-3% of kids MIGHT be allergic to peanuts. Peanut butter is a healthful, nutritious food that is easily digestible for the vast majority of the population, as well as being a good meat substitute. You own your helath problems, not Ruby Tuesday's. I wonder how your steak was undercooked, medium when you wanted well done? This is not a health issue, but a preference one. I happen to like my steak rare, and I believe it is a healthful method of preparation. I hate to see a beautiful cut of meat cremated. Saying a steak is undercooked without specifying how is inadequate.
BEJ on 09/06/2011:
It is your responsibility. You should have informed the server of your alleriges and asked if they prepare the food with an ingredient that your are allergic to.
robridingbike on 05/17/2012:
If u are on dialysis ( my sig. other is...m,w,f) You would know u cannot have salt (go leg cramps) or any other seasonings. So, u should have said NO salt plz
scform2391832 on 07/01/2012:
That is the most ridiculous thing I have ever heard. Not only do most restaurants but Ruby Tuesday does offer an allergy menu for guests who are sensitive to different methods of preparation. It's crazy to ridicule a company who obviously has tons of success and years of experience in this field. How could anyone know all of your health problems. Get in touch with the real world people.
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Terribal food and service
Posted by on
EXTON, PENNSYLVANIA -- We ordered one Ruby's classic burger and one American cheese burger for medium rare. We waited for almost 30 minutes, and asked the waitress for our food. Finally, the food came, one was uncooked, inside of the meat was still cold, blood was coming out of the burger; the other one was over cooked, it was more than even very well done. We had to go back for work, so, had no time to deal with this problem. It is hard to think going back the Ruby Tuesday.
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GreenstarYT on 08/24/2011:
I can see why you're upset about the food, but what was bad about the service specifically? Did she at least keep your drinks filled? How did you order the burgers to be cooked?
At Your Service on 08/24/2011:
I'm surprised they offer any type of ground beef under medium well. Regulations require a certain level of cooking to prevent Salmonella.
GreenstarYT on 08/24/2011:
I believe that is why most menus have a disclaimer about consuming undercooked meat, shellfish, and eggs.
shayen on 08/25/2011:
My last visit to Ruby Tuesdays, both myself and my friend ordered well done cheeseburgers and they were served burnt on the outside and raw, cold and bleeding on the inside. I haven't been back since.
trmn8r on 08/25/2011:
I have a reply to shayen. Once I got a burger ordered medium rare burnt on the outside and raw on the inside, just like you.

After the manager came out and LIED to me that the grill was "malfunctioning," the server did some investigation, and found a frying pan on a burner. Turns out they shut the grill down early, and the idiot cook had no clue how to cook in the frying pan (I cook med rare burgers that way twice a week).

And THAT was my last visit to Ruby Tuesdays, just like you.
trmn8r on 08/25/2011:
At Your Service - it is within health code to cook burgers medium rare. I have had discussions with kitchen managers, and they have cited state health regs that I have read that tell how it is to be done. It is a *combination* of time and temperature, not just a number like 160 or whatever.

A good restaurant has cooks that can cook properly. Many chains don't cook under med well probably because they are afraid that their cooks will kill someone, or perhaps the quality of their beef isn't so good. I would not want a med rare burger at McD's for a variety of reasons.
Nohandle on 08/25/2011:
Anyone remember the days a menu would clearly state if beef was ordered *well done* it would be dry? I suppose that would be to forewarn customers it would be without juice, dry as a bone and probably tough.

There will be a wait for made to order items but 30 minutes seems excessive for a lunch time hamburger. Unless someone has never worked he doesn't understand many are on a timed schedule and have to get back to work and they also have travel time involved. Perhaps that's why the fast food places do so nicely during the noon rush.

It's really strange both burgers were ordered at the same time, at the same degree of wellness and one comes out virtually raw and the other very well done. Someone royally messed up in the kitchen.
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