SHELBYVILLE, TENNESSEE -- I ate at the Shelbyville TN store last Saturday (May 9). I saw some guy smash a fan on the kitchen floor. It was a crazy thing to observe. It was very unprofessional and made me nervous. I asked the waitress if everything was ok. She told me that he was a regional manager. I was ready to leave after that, but since I had already order I just stayed. My food came out and I proceeded to eat. I started eating my baked potato and bit in to something hard. It was a piece of white plastic from the fan that was smashed on the floor. I could still hear the gut being loud in the kitchen. I find it hard to believe that someone like that is in a management position. He threw a fit like a two year old child and smashed a fan in the floor. Is this what you consider leadership in your company? Is this the example that the other employees are suppose to follow?
2 Replies - Latest reply on 05/11/2009Add reply
I was very offended by the entire experience. They should have respectful, mature, and educated people in management. Not aggressive people who cannot control their emotions and do physical damage. I can only imagine how that made the employees feel. I think is safe to say that this company is headed in the wrong direction.
MOBILE, ALABAMA -- I went to the to go at a ruby Tuesday in Mobile, AL at Airport and Hillcrest and it was the worst experience. I will never eat at a Ruby Tuesday again nor will I allow my family. I will not pay for someone to be rude to me. First off I ordered chicken chili yet it had no chicken in it. After waiting for 25 min. I called and asked were the food was. The lady on the phone was very rude to me telling me I was at the wrong Ruby Tuesday and when she realized I was there she yelled at me while walking up to the car telling me I was parked in the wrong spot. That is a shortened version but she was so rude that I will never go back, ever. And this is the first time I have ever written or stated a complaint. 5 Replies - Latest reply on 03/20/2009Add reply
We visited this restaurant on Feb. 03 at 1:00 in the afternoon. Great service! My daughters glass broke while she was drinking it. The Waitress told us that it's been happening a lot with these kind of glasses. I really expected to be compensated for the price of the drink on the bill. I was not!
18 Replies - Latest reply on 02/05/2009Add reply
What's up with that she had to walk around with wet pants for the rest of our visit at the mall!
I am unable to eat certain foods and the waiter at this restaurant substituted foods to meet my requirements. He was very happy to do it for me and was warm and delightful. My water glass was never empty and the food was wonderful. 2 Replies - Latest reply on 12/08/2008Add reply
JASPER, ALABAMA -- This is the worst place I have ever eat at. First the food was awful it tasted old on the shrimp and was way to much spices on them. Forget a kid eating their the kids food is as spicy as the adults. The rest rooms stunk almost made me throw up just trying to wash my hands. Then they tried to charge us for a meal that we did not even order. It took 4 tries to get the point across that we did not order the plate. Then as we were getting up to leave the manager came over to the table by us and made it a point to ask them was their a problem with there meal because we had some complaints about it and looked straight at us.
19 Replies - Latest reply on 01/21/2011Add reply
Then they would not even let me have a survey card to fill out and send in they said they were out but I saw them when I came in but seems to have left before we got done with our meal which was the worst we ever had. We will never eat at any ruby Tuesdays again.....
GAINSVILE, FLORIDA -- July 30 2008 we were in Gainsville Florida. Needed to eat lunch went to Ruby Tuesdays (always got good food and service) but not today, the food was under cooked . We ordered our hamburgers well done sent them back only to be told that they only cooked them to medium well (NOT WHAT WE ORDERED).
3 Replies - Latest reply on 07/31/2008Add reply
The service was slow I think the waitress was actually trying to ignore us. even the manager was rude if not a little bit of a smart $%$. He had a very bad manners. I will probably pass this story out by word of mouth for I am in the service industry also. Forgot to mention that we had no silverware or napkins at the table and had to ask for them. Was told by the waitress that it was supposed to be on the table before we sat down. Nothing like passing the buck.
TALLAHASSEE, FLORIDA -- Friday June 13, 2008, we went to Ruby Tuesdays in the governors square mall in Tallahassee, Florida for lunch. We ordered both of the talapia dishes one with shrimp and the other without the shrimp. We ordered several beverages. The beverages were served because we sat at the bar. We waited for over 45 minutes for our food, which we never received. Several people sat down to eat after we did and they received their food in a timely manner. Usually the bar location is the best place to receive your orders in a timely manner, but no such luck on this past Friday.
5 Replies - Latest reply on 06/16/2008Add reply
The manager came to the bar and apologized. The excuse was that our food went to another table. What is the statistical probability that two other people ordered the same identical food we had ordered and how could such a mistake occur with the location of us versus the location of the other guess. The manager never offered to pay for our meals nor pay for the beverages we had drank. This was the worst experience I have ever had at a Ruby Tuesday and we will never frequent this location again. The word of mouth advertisement was pretty bad, when we returned to our places of business the next work day.
What a horrible experience. Good management should have at least offered to pay for our next meal with our next visit but this did not occur. Some of the people I work with had some of the same experiences with Ruby Tuesday and has vowed never to return to the installation. I like to give every organization the excuse of the likely hood they had a bad day and maybe the next experience will be a better day.
My guess voiced concern when we arrived of a malodorous scent.
We ate here on Saturday evening, June 7th. The service was pretty good and atmosphere was great, the food was good but nothing to really write home about.
The booths tend to be a fit size for those with a small build, no way were we truly comfortable.
Next time we will definitely get a table.
GREENSBORO, NORTH CAROLINA -- I have been to your Greensboro (Wendover Rd) restaurant twice and I will not be returning to your establishment again. Your service has been slow, your wait staff has been unconcerned and your food isn't worth the extra battle my husband and I have experienced trying to get some reasonable service.
7 Replies - Latest reply on 12/25/2007Add reply
On our first visit, we were not waited on for 5 minutes. Finally, we waived down a waiter who said he'd assist us, even though we weren't in his section. We understood that it was busy, but it wasn't too busy to receive service.
The second visit was spurred by the receipt of a $5 off coupon. My husband and I sat at the bar and waited 5 minutes (again!) before my husband waived down the bartender, who was flirting with a customer at the bar. After the bartender took our order, we only saw him flirting w/ the woman at the bar. The manager had to bring our food & pour our refills. He even brought our bill. Needless to say, the bartender didn't get much of a tip.
I have been advised that other customers in this area have experienced similar service issues. Perhaps you do not have enough staff during busy hours or you have high turnover. Either way, I wanted to let you know why I would not be returning to your restaurant. Thank you for your time.
HANOVER, PENNSYLVANIA -- The Ruby Tuesday in Hanover, PA used to be my favorite place. About a year ago the Shrimp Pasta starting being served with less and less sauce, then the food was not really cooked (for awhile it was served on a nice square heated dish – then just thrown on a cold square plate) and the serving seemed to shrink. Last night I ordered this same meal to go, and asked for extra sauce knowing how things have been.
12 Replies - Latest reply on 01/05/2011Add reply
I received my order, drove home to find that:
1. No extra sauce and minimal amount on food
2. Noodles were ‘cold’ and almost hard.
3. No bread
4. No napkins, knife fork or spoon
I called the store and asked to speak to the manager, after being on hold for 15 min – I just hung up and drove back to Ruby Tuesdays. Yes, I was upset. Manager said if I would have called her this could have been handled on the phone. That did it – I blew up at that point. Told her I called and was on hold for 15 min.
She offered to make a new meal – I declined (afraid of what they might do) I got my money back and went down the street to Red Lobster to find that they also have a similar (larger) serving, different pasta and many smaller shrimp. I ordered this to go, and also got fries, bread, napkins and knife, fork and spoon – for $1.50 less – and when I got home it was ‘hot’, no cold hard pasta.
I am finished with the Hanover, PA Ruby Tuesday!!
WEST MIFFLIN, PENNSYLVANIA -- Just had a great meal at Ruby Tuesday, West Mifflin, PA; Century III Mall. It was around 5:30 and the restaurant was busy, but not packed. Our server was Raina. She got our food out quickly and stopped by now and again to make sure everything was satisfactory with us. The burgers were done perfectly as requested, the fries were hot, and the salad bar was fantastic! We've now eaten at a Ruby Tuesday in Fredericksburg, VA (Spotsylvania Mall), West Mifflin, and Elizabeth, N.J. All happy experiences. We like this place!5 Replies - Latest reply on 12/06/2007Add reply
This is new to Tulsa but not new to me. I look for Ruby Tuesday's in every town I visit. This one is no different. The service is exceptional and the food quality is outstanding.
14 Replies - Latest reply on 11/02/2007Add reply
They are mostly burgers and that is all I get but the garden bar (salad bar) has yet to be anything but top notch. Great Job Ruby Tuesday.
MUSKEGON, MICHIGAN -- I just wanted to compliment this particular restaurant in our area for superb service and food. My family normally dines out 3 times a week and we have always had perfect service at this restaurant. Drinks are always full, food comes out quickly, dirty dishes are always cleared away, floors always clean, and they are so good with my kids. The staff is very friendly-eye contact from everyone you have contact with. They genuinely care about the customers. Our area is saturated with restaurants and good service is rare these days.
3 Replies - Latest reply on 10/02/2007Add reply
I just want to recommend these people as they deserve my business and will continue to keep me coming back.
Your new soup with the real broccoli pieces is digusting and I used to love the soup. Now all you get is huge chunks of broccoli on ever single bite.
14 Replies - Latest reply on 07/18/2008Add reply
1 word. G-R-O-S-S!!!
OHIO -- The Ruby Tuesday on Glimcher Realty Blvd. in Elizabeth, NJ really was special to us. We'd just had a day of tough travel (Newark Airport-need we say more?) and wanted a bite to eat. Ruby Tuesday was right next to Country Inn and Suites by Carlson (also a fine place) so we walked on over. The service was fairly fast for a Friday night (10 minutes to be seated). The waitress was friendly and courteous. The food was great (salad bar was wonderful).
2 Replies - Latest reply on 09/20/2007Add reply
The restaurant was clean (bathrooms, too). These weary travelers thank you, Ruby Tuesday! You made our day when we needed you!
FAYETTEVILLE, NORTH CAROLINA -- On August 19, 2007 I place a order two meals to go the Louisiana fried shrimp dinner and the Rib eye dinner at Ruby Tuesday location on Ramsey St. in Fayetteville, N.C. with curbside pick up giving the information about the color of the car and the call back phone number and my last name as I have done so many times in the past but no more. To my surprise when my daughter got to Ruby Tuesday after waiting in car for 20 min and then going into Ruby Tuesday. One of the employer at the Ruby Tuesday try to say that I may have order from another Ruby Tuesdays I have order from this Ruby Tuesday many time and I can read and know one phone number from the other location here in Fayetteville the manager was of no help.
3 Replies - Latest reply on 08/20/2007Add reply
They did noting do any thing to solve the problem.
WINCHESTER, VIRGINIA -- I intended to treat my family (including parents and nieces) to a night of dining at your restaurant. The waitress was pleasant enough although it took some time to receive the food. I requested to see the manager and, in private (away from the customers) I lodged a complaint about the time it took to receive our meals (over an hour). I indicated that I would like our food in 5 minutes.
19 Replies - Latest reply on 12/21/2010Add reply
Upon reseating myself, the manager approached me in a most offensive manner, claiming I put my hand in her face and that she will not allow such behavior by another individual. I have no recollection of this, only indicating that I wished to have my food in 5 minutes. Upon further berating by the manager, I finally leaped to my feet and informed her I intended to leave. She accepted my departure, informed me that I did not have to pay, and escorted my party out of the building.
The most disturbing action was that I took the appropriate courtesy of discussing this in confidence but she showed a complete lack of courtesy by embarrassing me in front of other customers. I felt belittled, humbled, embarrassed and dumbfounded by her actions. She caught me in a most awkward moment and I did not know how to respond other than leaving the establishment. I wish to never meet another individual like this manager again. Please note that I have no intention of ever eating at another Ruby Tuesday’s restaurant and will never provide a positive review regarding this restaurant or franchise.