Russel Toyota

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Russel Toyota Cheated Me
Posted by on
BALTIMORE, MARYLAND -- I am from Pennsylvania and Russel Toyota is 70 miles away from me. They gave me a quote for Toyota corolla. They have also emailed me the on-road price as I asked for it.
I have emailed them to verify and let me know if I qualify for the 0% APR for 36 months so that, I won't come all the way and then know that I am not eligible.

I filled their form through their website and They said that I qualify for it (my credit score is 790).

I made an appointment at 5:30 with Brad and was thereby 5:15. I have referred my friend who was also interested to buy a car who came along with me.

1) Firstly, I went to front desk and said that I have an appointment at 5:30. This guy showed up around 5:45 and said, A guy who has an appointment at 6:30 showed up now, So, he is dealing with him and will come back to me later. I had to wait for more than a hour.
IThis is not fair and little inconvenient but, I can manage with that.

2) Now, he breaks the promise saying that I do not qualify for the 0%. But, they give the option to finance (1.99% APR) which will give $500 rebate and the final interest and the principal altogether is little less than what I have with 0% APR. I thought well, if the final price (not the monthly payment) is getting less, it should be fine. To make sure again, that I really pay less if I go with finance, I asked them to show me how much I am supposed to pay interest for each year and looked at the total, which came little less than 18100.

3) Now, he breaks his second promise again INTERESTINGLY saying, "my manager has worked with numbers and has bought down the finance APR which is now 1.44%"
Quite naturally, we might think that we will pay less when the finance APR goes down.
But, here is the fact, he did not mentioned that he has increased the price of the car.
I have trusted this guy and after almost signing all the papers, I figured out that they increased the price of the car price to $ 500 more.

Now they argue that they bought the APR down so they had to increase the car price. Does it make any sense? (I did not asked them to decrease the APR. What helps does it makes if they increase the price of the car)

By the time I was signing the papers, it was already past 9 and they say that the manager has left, so they can't do anything.(WOW)

If Brad had showed up on time with the appointment I had, I definitely would have the availability of Manager for 1 more hour. For their mistake, we had to take penalty. More over, he promised a price for the car and then sent to other guy and gave me papers to sign without mentioning that they changed the car price.

They rudely said, to either take the car with the new price they had or call it a day.
My friends baby and his wife were waiting from 5:30 and it was past 10:30 with the way they made things. I felt embarrasssed to refer this place to my friend and his family.

4)These guys know that they have cheated us. They clearly know that they quoted me one price and finally printed other price on the papers.
That was almost $500 more.
I have explained this to sales representative who called me today, I will update once she gets back to me.

I bought a new car, but with no happiness :(
     
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trmn8r on 2012-01-09:
This is probably pretty standard. I haven't bought a car using credit in many years, but I am aware that it is smoke and mirrors, and all they want to talk about is the "monthly payment". If they have the customer concentrating on that, then doing things like changing the price may not be evident.

You should try to nail them down on price prior to negotiating credit terms, which you thought you had done. The bottom line is they need to make money, and most dealers will want to make more than they have to to make the deal worthwhile. The trick is to know what rates are competitive, and what the dealer cost of the car is. Once they start jockeying numbers around, it can become lost how much they are actually making on the sale. Throw in a trade in, and forget about it. They will expect most customers to lose track, leaving them to rake you over the coals.
tnchuck100 on 2012-01-09:
When buying a vehicle.....
1. Know the value of the vehicle before talking to the salesman.
2. Know the maximum you are willing to pay and stick to it.
3. Bring your own financing.
4. Be ready to walk away.
If you follow these rules you have a better than even chance of getting a fair deal.
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Bait an switch
Posted by on
CATONSVILLE, MARYLAND -- Do not trust Russel Toyota Internet Pricing scheme. This dealer does not honor their posted pricing or their written email quote. They have the nerve to make an excuse that they made mistakes in their posted pricing and written quote but they would sell me the car with a much higher price. Shame on Toyota by not weeding out these unethical dealers.
     
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getoverit on 2011-03-30:
Probably god advice. I fact, I'm not sure that I would trust any price advertised by any car dealer anywhere.

They advetise stuff to sucker people into the showroom. That's OK with me. My attitude is that everything they've got is negotiable. So, go and see what you like and what you can negotiate on it. If you don't like the deal, walk.


MB on 2011-06-02:
They also unilaterally cancel contracts once they determine it is not in there business interest. We are shipping overseas on US State Department business. This is an E-mail I received from Matt Bukowski their general sales manager. "Yes in fact we are canceling your transaction. Due to the rules that Toyota has in place about shipping a vehicle out of the country you must Title the vehicle somewhere in the USA before it leaves. The chargeback that we would get in selling you this car is not worth the business. I have contact Bank of America to refuse the wire transfer. As to your check I would suggest a spot (sic) payment on the check. If for some reason it clears our account you will have to wait an additional 10 business day to receive (sic) your refund. There will be no fees on my end in any case. I had advised Toyota Motor Sales that you have not taken delivery of this car due to shipping reason. Toyota has a large database of people that plan to ship a car out of the country. You will be on that list now. Please tell the dealer that you plan to ship the car out of the country so they do not get the chargeback." None of this was discussed at the time they signed the contract and deposited my check.
reviewwriter9 on 2012-01-09:
I am from Pennsylvania and Russel Toyota is 70 miles away from me.
They gave me a quote for Toyota corolla. They have also emailed me the on-road price as I asked for it.
I have emailed them to verify and let me know if I qualify for the 0% APR for 36 months so that, I won't come all the way and then know that I am not eligible.

I filled their form through their website and They said that I qualify for it (my credit score is 790).

I made an appointment at 5:30 with Brad Jones and was thereby 5:15. I have referred my friend who was also interested to buy a car who came along with me

1) Firstly, I went to front desk and said that I have an appointment at 5:30. This guy showed up around 5:45 and said, A guy who has an appointment at 6:30 showed up now, So, he is dealing with him and will come back to me later. I had to wait for more than a hour.
This is not fair and little inconvenient but, I can manage with that

2) Now, he breaks the promise saying that I do not qualify for the 0%. But, they give the option to finance (1.99% APR) which will give $500 rebate and the final interest and the principal altogether is little less than what I have with 0% APR.
I thought "well, if the final price (not the monthly payment)" is getting less, it should be fine.
To make sure again, that I really pay less if I go with finance, I asked them to show me how much I am supposed to pay interest for each year and looked at the total, which came little less than 18100

3) Now, he breaks his second promise again INTERESTINGLY saying, "my manager has worked with numbers and has bought down the finance APR which is now 1.44%"
Quite naturally, we might think that we will pay less when the finance APR goes down.
But, here is the fact, he did not mentioned that he has increased the price of the car.
I have trusted this guy and after almost signing all the papers, I figured out that they increased the price of the car price to $ 500 more.
Now they argue that they bought the APR down so they had to increase the car price. Does it make any sense? (I did not asked them to decrease the APR. What helps does it makes if they increase the price of the car)
By the time I was signing the papers, it was already past 9 and they say that the manager has left, so they can't do anything.(WOW)
If Brad Jones had showed up on time with the appointment I had, I definitely would have the availability of Manager for 1 more hour. For their mistake, we had to take penalty. More over, he promised a price for the car and then sent to other guy and gave me papers to sign without mentioning that they changed the car price.
They rudely said, to either take the car with the new price they had or call it a day.
My friends baby and his wife were waiting from 5:30 and it was past 10:30 with the way they made things. I felt embarrassed to refer this place to my friend and his family.
4)These guys know that they have cheated us. They clearly know that they quoted me one price and finally printed other price on the papers.
That was almost $500 more.
I have explained this to sales representative who called me today, I will update once she gets back to me.

I bought a new car, but with no happiness :(
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