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Ryan's Steakhouse

3 reviews & complaints.

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Complaint
Posted by on
BARNETT SHOALS RD, GEORGIA -- I have saw something last night that really got to me and everyone should know about it. I sitting in my car here in Georgia and I saw a man who worked for Ryans who happened to be a manager throw jelly beans at a employee and I knew her he yelled at her so bad that I could hear him all the way outside in my car and the building is made from brick she didn't see me and I didn't want her to know that I seen this go down for I didn't want her to feel any worse than she must have already felt. I can't believe that a manager that works at Ryans would do such a thing. I had just moved down here with my family and I'm getting married and I was going to have my reception at there restaurant but now no way if they can treat there employees like that I could only imagine how they would treat there customers. I'm not from Georgia like I said I just moved down here I know this must be really hard on some people to hear about but its so true. I cannot help but wonder what kind of people run these type places they must not care about the employees at all or what happens to them for this kind of thing to happen to such a kind a gentle person.

The Ryans that I'm speaking of is on Barnett Shoals road here in Georgia. I can only hope for those reading this can understand how this type of thing needs not to happen to employees. We all work for a living we all have to survive we don't need to put up with this.Its not fair I know life is not fair but we all have to pay our bills and take care of our families you mean to tell me that you all would not care if this was happening to you or your family. How can they say they are a family res. If this is the way they treat there employees. I hope for those who are reading this they stay away from that place until something is done about this person. I know that this can be difficult but if you care you will not go there.

I have seen this person in action hes a brute and a person who thinks that no one will speak up well I'm speaking up for all those can not speak up for themselves for they are afraid of the consequences and afraid of losing there jobs well I don't work there nor will I eat there until I see action I will tell everyone I know and let my voice be heard. So please if you care don't go there. Make your voice be heard we all work hard for our money why give it to them if this is the way we see our friends and family being treated we can always take our business somewhere else where we could all enjoy not being abused or seeing our friends and family being treated the way I saw my friend being treated because then he had the nerve to tell her to pick them up I heard this with my own ears seen it with my own eyes how it bothers me that my friend got hurt the way she did.

He yelled how I heard him yell all the way to my car how awful she must feel. Please help me stop this person from hurting any more people thank you for reading this and please care for others also the answer to everyones question is yes he does this all the time ryans will do nonething about it. he has thrown things yelled at people cursed them out in front of other costomers and so on and so on
     
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Anonymous on 2008-05-22:
Maybe he is related to Gordon Ramsay.

Having heard only one side of the story it is hard to make a judgment without knowing the cause of the outburst or if his outbursts are a regular occurrence.
DebtorBasher on 2008-05-22:
Gordon Ramsay...LOL...
Slimjim on 2008-05-22:
Later in the letter you sound like you are implying this employee is a friend, yet not so much at first. If so, shouldn't you get even one side of the story before writing this? I can understand that it was quite an inappropriate display but again, you really know nothing about the situation beyond witnessing a temper tantrum. For all we know, the employee could have been caught stealing. Not enough info IMO to ask for a boycott of the business on the net.
cherpep on 2008-05-22:
Did you say they were throwing jelly beans at the employee? Jelly beans? Like a handful? One at a time? I don't want to sound disrespectful, but the image of my boss throwing jelly beans at me, makes me want to laugh.
Ponie on 2008-05-22:
Somebody--quick--hand me a Kleenex. My eyes runneth over.
Anonymous on 2008-05-22:
Here ya' go, Ponie. It even has aloe in it..
Ponie on 2008-05-22:
Somebody--quick--hand me a Kleenex. My eyes runneth over.
Ponie on 2008-05-22:
Thanks. that was good--very good. LOL Why did my comment post twice? Guess the site realizes how much this has touched me.

cherpep, have to agree with you. I was chuckling, too. And, coincidentally, right now I'm chomping on some black Jelly Beans I picked up at the bulk food station in Meijer this morning. Only flavor (or should I say color?) I like is the black ones.
Anonymous on 2008-05-22:
1) What is Ryans?
2) I'd like to hear the manager's side.
3) Why aren't you in school?
Anonymous on 2008-05-22:
zzrokk - Ryans ranks as one of the worst restaurants on the planet. It's an all you can eat buffet / steak house sort of like Golden Corral. A man of your taste wouldn't be caught dead there unless of course there was a chick involved.
Anonymous on 2008-05-22:
Hey, I like that idea! I think I'm going to throw jelly beans at my boss=)
Anonymous on 2008-05-22:
Mmmmmmmmmmmmm Golden Corral.
Principissa on 2008-05-22:
MMMMMMM JELLY BEANS!
Anonymous on 2008-05-22:
LMD, thanks for the warning! *tears*
spiderman2 on 2008-05-22:
This just doesn't ring true to me. YOu just moved down to Georgia and just happen to be sitting in a parking lot and just happen to see a manager who you just happen to know yelling at an employee that you also happen to know. Too many coincidences for me.
jktshff1 on 2008-05-22:
sometimes an employee need a chewing out...out of earshot of the customers, that's why they were in the lot.
this seems to be none of your business. MYOB
Nohandle on 2008-05-22:
I've never approved of an employee being chastised in front of anyone, least of all within a customer's hearing. That's something best taken up behind closed doors. You could hear him outside, while in your car, and they were inside a brick building? A number of questions unanswered.

You, I suppose, have no idea what your friend..the employee's..past work performance has been? Was this the straw that broke the camel's back? I think we would all enjoy knowing exactly what happened here.
CrazyRedHead on 2008-05-23:
Your fiance has my condolences.
Anonymous on 2008-05-23:
real smooth cutting on my spelling and grammar. way to miss the entire point
Anonymous on 2008-05-23:
I'm not the perfect writer. I'm not trying to be something I'm not. I was trying to get the word out about my friend. I'm 34 yrs old with learning problems I did not start reading till I was 34 yrs old. I was born in Texas. My fiance was working at the time of this happening.I was picking him up from work when this went down. I live in ny I had my own house at 17 I bought it myself with no help I lost it all due to abuse that I was in for 16 yrs I met my fiance 7 house after I got off the bus. I thought this website would help me get the word ot about my friend but all it did was make me feel though I was not worth anyones time. I hope that non of you have children with learning problems because really is this what's up nowadays instead of reading what is happening in the world you all are treating people with no respect or reading the truth. I cannot help but wonder who really cares about others and maybe this is why our world is so srewed up the way it is. I don't know why all of you have to be so rewed and not really see the big picture. I have always said that people are caring and they really want to help but I guess I was wrong. This will be my last time on here. Thanks to all who made me feel so welcome.
CrazyRedHead on 2008-05-26:
How are we supposed to get the point if we cannot understand what is typed??
Ponie on 2008-05-26:
OMG! I need another Kleenex now.
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Disgusting restrooms
Posted by on
RUSTON, LA -- I took my children to our local Ryan's last night...paid $11 dollars for my mega buffet meal, which was mediocre but expected, and couldn't even finish my food after returning from the restroom! My children went first and came back telling me that they couldn't find a clean stall to use, so I went to inspect and let me tell you, that was the most disgusting restaurant restroom I've EVER seen, fast food joints included.

The doors on 2 stalls wouldn't even close properly, there was water and toilet paper everywhere...and I mean EVERYWHERE. Two toilets were full of someone else's waste, there was excrement on the WALL in one of the stalls, the paper towel dispenser didn't work, and the smell was horrific.
     
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Ytropious on 2011-04-29:
Usually bathrooms are cleaned once a day either before the place opens or after closing. If they were not aware of the situation (could have happened within the hour, it's totally possible) then they would not know to clean it. Employees could have their own restroom and be totally unaware of the situation. You should have brought it to the attention of management. Whenever something like this happens at work it gets cleaned up as soon as someone knows about it.
Anonymous on 2011-04-29:
Ryan's is part of the Granny's, Hometown, Fire Mountain, Ol' Country and Country Buffet chains. The Country Buffets out here are much cleaner than this place sounds.
Skye on 2011-04-29:
The first thing we do when visiting a place to eat, is check out the restroom. You can always tell how clean they keep their kitchen by how they keep their restrooms. Nasty restrooms, nasty kitchen. And we leave.
Anonymous on 2011-04-29:
A good rule of thumb to go by, Skye.

Buffets are a challenge to keep clean on a constant basis due to the volume of people and not all but some of the children (and adults).
trmn8r on 2011-04-29:
I have to admit I'd be afraid to use Skye's system. I am reluctant to go in any public bathroom, because too many people are pigs. A true pig can stink up a room in the blink of an eye.

I am wondering if this was the women's room. I've been reading stinky potty room complaints for years, and it seems that when excrement is spread on the walls it is usually the women's room. Don't ask me why that is, but it is. I;m not saying men are any better, but the excrement thing seems to be a "pattern". yuck yuck.

The room should be checked on a regular basis. What say you? Every half hour? Hour?
Anonymous on 2011-04-29:
Every 30 minutes. My local Fred Meyer checks theirs every 1/2 hour.
Starlord on 2011-04-30:
I have one question. Did the OP mention this to a manager, or for that matter, even one of the employees? Or did he/she just figure that 'someone else would do it?' 'Let George do it' seems to be the order of the day in the US nowadays. People don't want to get involved, even if it is mentioning dirty restrooms to sopmeone. BTW, this is not attempting to diminish the importance of the post. I totally agree with the OP, I just wonder if they did anything to help the situation, or figured, "It's none of my business, let someone else report it."
CrazyRedHead on 2011-04-30:
I have never figured out how someone can "paint" the toilet like that? You can thank your fellow customers for the mess. I have found out that women can be real more pigs then men. I have cleaned restrooms before and usually it is the womens room that is more messy. I have also been in mens rooms before. I am not afraid to go to the mens room if the womens is closed or if I have to go and the womans is full.
Nohandle on 2011-04-30:
Of course the smell was horrific, what with two toilets full of waste and excrement on the wall of one stall. How long had it been since the restroom was cleaned? Who knows because I've personally seen women toss filthy baby diapers in the middle of the floor when there were plenty of trash containers available..even bags for just that purpose before putting in the container. This was in a reasonably clean restroom. There are some real pigs out there and I wonder if they live in their own home like that. Report it to management anytime you see a restroom like you experienced.
trmn8r on 2011-04-30:
Starlord -> I've been in this situation. It isn't pleasant to inform someone that their toilet is a pigsty, but I have. I keep my voice low and say "someone needs to check the bathroom - it is a total mess". Try to keep the details minimal and wipe the image out of my head ASAP.
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Ridiculous portion sizes
Posted by on
ROCK HILL, SOUTH CAROLINA -- My family and I have been weekly patrons at the Ryan's of Rock Hill, SC for the last six years. We are usually there every Thursday and Friday night and have known all the managers and staff well over the years. The restaurant recently changed management and district managers and it has not been for the better. In recent months the grill as seen quite a few new cooks and all of them seem to be trained the same way. When you ask for a steak you will be given a two to four ounce portion that would look small on a child's plate. In the past I have tried to explain to the cooks that I'd like a large piece, and have gotten the same reaction. That's the size we are told to serve. I have spoke to the managers, and they usually have talked to the cook and gotten a six to eight ounce portion of me. That's reasonable.

Some of the managers even offered to cook my steak for me. That was OK. When I met the new district manager, AJ - I told him about this. He stated that he was trying to retrain the cooks to give the customers larger portions. Again..this sounded good. However, in recent weeks I have seen the trend go back to the very small portions and the lines forming at the grill growing larger and larger. Last night I got to the grill and was offered a portion that had been cut to two inches square! When I asked for a larger portion, he told me that this is what he was instructed to serve. I spoke to the manager, and he said this is correct, but I could have as many servings as I wished. (OK..but who wants to stand in line for fifteen to twenty minutes to wait for 4 or 5 bites sized pieces of steak?) And the line is pretty long.

I gave up and called the customer service line. Their answer is that they will forward my remarks to the district manager (same guy who told me this would no longer be a problem.) You know what the manager last night told me? He said that this is what AJ tells all the customers to quiet things down and get them out the door. He tells the store managers differently. I'm waiting to hear from AJ. I am looking seriously at taking my family elsewhere.
     
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Anonymous on 2008-08-01:
I don't have a scale in front of me, but the size of steak you have had in the past is extreme. A normal portion of protein should be no bigger than the palm of your hand. A steak that weight 8 ounces (1/2 pound!) would be huge! If you are having side orders (potato, salad, veggies) do you really need an 8 ounce steak?
Principissa on 2008-08-01:
A normal sized steak is only 4-6 ounces and even that is big. Is this an all you can eat buffet? Because the way your post read it sounds like one. If that is the case why not just go back and get more steak once finished with the one you got? Or why not ask for 2 pieces instead of one if you want a larger portion?
Anonymous on 2008-08-01:
We're on the same page, Princi! :)
Anonymous on 2008-08-01:
Next time, bring two plates, say "one is for my wife - and by the way she's a big eater."
Anonymous on 2008-08-01:
Good thinking barcode46. They purposely give out small portions of steak in order to discourage people from filling up on steak. It's the same philosophy a local bar uses on penny long neck night... one bar tender and one beer per person and extremely long lines. Ryans advertises all you care to eat steak yet they purposely try to curtail people from steak gluttony -- and in my book that's deceptive and false advertising.

Good Review.
Principissa on 2008-08-01:
John I love me a good steak, and half the time I have to cut a 4 ounce in half because it's too much for me to eat. :) If it's all you can eat, make em' give you all you can eat.
Geoff H on 2008-08-01:
At most of the other steak houses 6-8 ounces is the smallest they have. The smallest cut steak the filet mignon is prepared anywhere from 7 ounces to 9 ounces. The sirloin is normally prepared as a 9 ounce cut or a 12 ounce cut. Ribeye 12 ounces-14 ounces. Strip 14 ounces-16 ounces porter house 18 ounces-22ounces. These sizes are standard at any Steak House. I can definitely understand the complaint. A 2 ounce steak is far from filling and if anyone claiming to be a steak lover but can't eat more than 4 ounces that's just bull
Anonymous on 2008-08-01:
I think this joint is kind of a buffet, at least on certain nights, that's why this person is getting smaller portions. I can understand why the restaurants doesn't want to throw their profit margin down the garbage disposal.
Principissa on 2008-08-01:
Actually, some people who can't eat more than 4 ounces of meat could have a stomach problem, one like ulcers or not having a gallbladder and eating to much food at one time could cause them to have excruciatingly painful digestive issues from over eating. I also know that my step mom who has had bariatric surgery cannot eat more than 2 ounces of red meat after her surgery or she will become ill. Others may just like to eat healthy and not gorge themselves on 3 pounds of meat, two sides, and a dessert.
Anonymous on 2008-08-01:
Nman, why do you continue to patronize this place when you obviously will never be satisfied? If you want a 48 ounce Porterhouse then go to a place that sells that and stop tugging on poor AJ's sleeve for a few more bites of mediocre steak.
Anonymous on 2008-08-01:
I'm interested in those penny longnecks that LMD mentioned!
soccermom12h on 2008-08-01:
We were on vacation in Sandusky, Ohio and went to a Ryan's for the first time. They do cut extremely small portions of steak, and they do not let you get more than one piece at a time. I know, because I asked my husband to get me one because the line was exremely long and slow moving at the grill. They would not give him a piece for me. There was more than enough other food, so I just didn't bother with the steak.
Anonymous on 2008-08-01:
If you want super size find a Claim Jumper. We seldom go there anymore because the portions are way to large.
bargod on 2008-08-01:
Going twice a week for six years, you could have bought the restaurant by now.
Anonymous on 2008-08-01:
LOL Princi. I always order the petite size wherever I go and I usually end up leaving some on my plate. Most places give too much food. I like leftovers but a lot of times it will go to waste.

Super, we go to Claim Jumper maybe once or twice a year and we split something that we both like and there is still food left over. ugh!
CrazyRedHead on 2008-08-02:
Ryan's is a family buffet place. It is all you can eat. I go there specifically for the all you can eat steak. I like a steak that doesn't look like it escaped from the kiddie menu. All you need is 3ox a day of protein and that is a pretty small piece of meat. Usually after I get me a steak I end up filling up on the bar, so I don't always get another. I have taken two plates up with me and no one ever bothers me about it.
wvchick on 2009-05-07:
why would you want to continue eating there when the food tastes so bad? my family has been eating at ryan's for roughly 20 years and the last two times I ate at the ryans in rock hill I got so sick I missed work the next day! the last time I ate there I only ate vegetables because really you can't get sick if you stay with just vegetables right? WRONG!!!! I had stomach cramps for days after I ate there! I will NEVER eat there again and it is a shame because it used to be a good place to eat and a great family place.
C Mcilwain on 2012-01-29:
Ryans in Union City, Tn serves virtually the same
food every day. Most everything except fried foods comes out of a can.Hardly any cooks anymore,
just people who open cans.Their workers will tell
you their menu comes from corporate Hqtrs
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