ANDERSON, SOUTH CAROLINA -- I purchased a Ryobi Model RY34001 30cc 4 Cycle Power Head Trimmer on July 13, 2011 from the Alvin, Texas Home Depot Store. I paid $149.00 plus tax for this unit. It worked up till Feb. 2012. March 2012, I took it in to their authorized repair center in Alvin, Texas, Gill's Small Engine. I was charged $15.00 plus tax for a deposit. It was not running and it was leaking oil. I picked it up in April 2012 and had to pay an extra $15.00 for it. Took it home and it ran for 3 minutes. It wouldn't start up again.
So I call customer service up and am told I have to take it back to Gill's. Am I totally stupid? I would have to pay a deposit again to Gill's. I said, I'm going on the internet to complain about this and was hung up on.
I contacted Ryobi with the following complaint. Their attitude was similar to other reviewers... I'm sorry, but is there anything else we can sell you.
This is more of a complaint than a request for anything other than to have you improve this product. We have a 2 acre pond. The pond banks are slightly sloped and is covered with grass and non-woody weeds. I trim these about once a month. No big problem for a standard gasoline weed trimmer. But, a regular trimmer is bad on the back when bending over. The wheeled trimmer idea is great for this. About a month ago, I purchased your product for $200+ USD and have used it about 5 times. I do have to say that when it is working correctly, it works okay and is easy on my back. But this product is not the product that I wanted.
The trimmer head is poorly designed and so frustrating and time consuming that I would rather use the standard weed eater and suffer the backache. The springs in the trimmer head are a real pain in the rear. They don't always hold and the string is slung out or gets hung and I have to open the head to remove pieces of the string to get new line in. I wind up using many expletives and much more time and frustration in getting more line in. Since the springs are not very good, I wind up threading more line through and putting knots in the line to keep it from being slung out.
The head should have been fitted with some form of bumpable or trigger line release so you don't have to continually fiddle with the line. If a bumpable line release is not possible, the head should be fitted with quick release clamps or clips to hold the line rather than having to thread the line through the head. Also, the choke lever vibrates and moves to a position to cause the engine to run rough or choke down. I have tried to adjust it, but why should I have to? For $200, it should work without my having to adjust it.
Also, today as I was using it, the primer bulb began to suck air and I can't get enough gasoline into it to start the engine. So, for a $200+ tool that I have had about a month and used about 5 times, why am I so dissatisfied with it. Fix the design. Make it a useful, satisfying tool rather than one that you curse about. The idea is good, the design leaves much to be desired. Also, for my use, I would like to have a trimmer head with about a 2-foot neck. It would make it easier to trim my pond.
So, my 3cents recommendation is that if you're looking for a useful tool, bypass this trimmer. I get about 25% useful time out of it... the other 75% is wasted time dealing with it.
ANDERSON, SOUTH CAROLINA -- Ok, I know Ryobi tools aren't meant for jobbers, but rather home users who don't need to depend on them working consistently; fair enough. But the warranty is just awful. Tried to get warranty service for a ONE+ 18 volt charger & battery I bought from Home Depot, but HD told me I should just throw it away, that they wouldn't handle it. So I called Ryobi, and they said no, that wasn't true, that I should go back to HD and get the receipt, that they would honor the warranty. Went back to HD and did get the receipt, but they still refused to honor the warranty, said it was Ryobi's problem.
So came back home, called Ryobi again, and was told this wasn't true (maybe I was lying just to be difficult?), but I could instead go to one of their service centers who would replace it for me. I thought I was finally getting somewhere... except that the closest service center was 2 cities away. Still, since I was allegedly going to get a replacement unit, I made the drive.
When I got to the service center, though, I learned that they didn't stock replacements - never do and would need to ship it back to Ryobi, who would then ship the replacement to my front door. I would receive it in about a week. They would email me to let me know when it was shipped. Ok, fair enough. A week went by... nothing. So I contacted them, and they told me they hadn't yet received the replacement. I thought it was to be sent directly to me, so I asked about that, and was told no, it would be sent to them, and they would ship it directly to me. Well, ok.
Another week went by and I received an email from the service center, which stated, "Ryobi has changed their policy about shipping items to the customer, and also the claim approval process. I have the items in, but I need to wait for the system to show approved before I can release them. This should happen either tomorrow or Monday. Once the items are ready to be released you can come to pick them up." So now I need to drive 2 cities away again, to pick up parts that were supposed to be sent to me directly?
So I called Ryobi yet again, and was told this was all wrong - there had been no policy change, they never ship parts to the customer. When I asked why my warranty claim was being held up, I was put on hold while the girl called the service center. Ten minutes later she came back and told me I could drive up there and pick up my parts. I'm not sure I believe this. I fully expect to drive up there and be told there has been yet another change, that I'll need to walk to South Carolina or maybe swim to Korea to get my parts.
Obviously, none of the parties involved agree on anything, and everyone seems quite intent on passing the buck. It appears the goal is to get me so frustrated, I just go out and buy a new unit and forget about the warranty replacement. And I'm willing to do that but not another Ryobi. This time it will be a Porter Cable or some other brand. I strongly suggest to anyone reading this: do the same. Don't bother w/ Ryobi tools. Spend a little more and buy something that works, and that has a decent warranty. Save yourself the grief.
WESTPORT, WASHINGTON -- If hard starting was the only problem with these piles of junk, I would be thrilled. Concept: Fantastic. Execution: Who ever designed and approved the motor, should be. First motor lasted less than two months. H Depot sent it to a service dealer. The dealer said that it was run without oil. Only problem is that it ran and had oil in it when it was taken back. When I received it back, the PLASTIC cam was shredded and it wouldn't even fire. Bought a "Factory" reconditioned long-shaft trimmer for the motor. Finished out the season.
Started spring clean up, less than an hour, the thing started spewing blue smoke. Shut it off, it just sat there smoking. The cam is fine, bottom end is shot. Working on mounting a Stihl two-stroke on it now.
HOLLYWOOD, FLORIDA -- Purchased this saw from Home Depot last year. Have used it a total of maybe 30 minutes then the blade started to fall out during use. Contacted Ryobi parts thing all I needed was the cheap piece of plastic to fix it. Ryobi call center representative advise that I had to buy the whole shaft for $32.00 and that is the only way they carry it. That is about the same as the price of the tool. Then you would just take the little piece of plastic and replace it and hope it last - "It won't". I hope that enough people read this to avoid these junk tools and stop throwing away their money. DON'T BUY RYOBI.
Power tool parts inquiry - MODEL NUMBER: Rvi2000. 08/26/11 23:08, I doubt you really do **. The good news is that you won't last long in your role with this type of support. Think about it, how much would it have coat the company to keep the customer happy versus how much it costs gains new customer? Penny wise dollar foolish. Also, studies show that one unhappy customer tells 10 people. That's a lot of bad press. I guarantee you that with the internet, I will tell more than 10 people about ** and ** support.
Hope you feel good about saving your company $10. Oh, you should shown your manager this one before he reads it on the internet. Have great day! You represent a Chinese company real well. They'd be proud.
I purchased this leaf blower over a year ago. I have been trying since the date of purchase to use the vacuum attachment on this unit. I have come to the unhappy conclusion that this attachment is a piece of crap. It WILL NOT STAY ATTACHED to the unit. I have even tried duct taping it around the unit and even duct tapping it to the open door. Nothing works. The blow molded part that attaches to the main unit is such a poor design that I'm surprised it ever got off the drawing board.
I can say this with some knowledge and insight, as I am a MOLD MAKER by trade. Some type of locking collar would have worked much better. I know it would have cost more to manufacture, but what is the cost of an unhappy customer? I personally will not buy any more of your outdoor products, nor will I recommend them to any one.
I would take it back back to Home Depot but I know they will not give me a refund. And it's a shame too. Ryobi USED to make such good products. But since the executives on the upper floors choose to outsource everything to CHINA, we consumers are left holding the junk in our hands. Don't they realize that we would gladly pay more for a product that actually works.
I had a similar situation with a line trimmer (weed wacker). After over 7 years of using a great Ryobi product it finally died (cracked head). So I replaced it with another RYOBI (one I thought was the equivalent). I have news for you new and improved does not always mean better. This one only lasted less that 2 years. WHAT HAPPENED?? I tell you what happened, MADE IN CHINA, that's what happened. No more Ryobi products for me.
I'm a home owner doing small work; trim baseboards, shelves. Instead of borrowing a friend's mitre saw, I made the mistake of purchasing a Ryobi 12'' Compound Mitre Saw in Aug of 09. I used it to cut some moulding and some baseboards. I noticed that after approx 15 cuts the blade would loosen. Everybody I talk to says "It shouldn't loosen it should tighten as you use it". Each time, I would disconnect it from the power, remove the blade guard, tighten the blade, replace the blade guard and plug it back in.
I contacted Home Depot and they suggested checking the grips on the blades to make sure they were assembled correctly and are gripping the blade - I did, they are. They then directed me to the Edmonton Ryobi Authorized service center. I did, left it with Can Tech Repair center, called after hearing nothing for two months, the guy tells me "yup it's done, sitting here." I pick it up and he doesn't know what the mechanic fixed on it but it's fixed. I take it home and after 17 cuts it loosens again. I contact Home Depot to replace this piece of crap, they apologize and say it's outside the 30 day window for returns.
I spend 20 minutes searching Ryobi's website for a customer service contact number (everything tries to direct you to email fields), finally find it (in a small font under parts) and contact Ryobi and speak to a sullen, lifeless customer service agent who couldn't care less about my problems. She tells me for a replacement it must go back to a service center to be checked. She tells me I have to ship it at my cost to Red Deer or Calgary, since THEY no longer have a service center in Edmonton (likely the guy got tired of fixing Ryobi power tools). Lucky me. I've spent more time hauling this piece of crap around than cutting things with it.
UNCASVILLE, CONNECTICUT -- I purchased a Ryobi Leaf Blower/Vac from Home Depot for non-commercial use. After a few uses the motor became loose from the unit. I returned it to Home Depot who required that I pay a fee to return the blower to a Ryobi Service Center for inspection. If the unit was found to be defective it would be replaced or repaired and my "Service Fee" would be refunded. The Service Center's report was that some debris had been found in the motor. They also stated that "I" had opened the motor which further voided the warranty. I explained if there was debris in the motor it would have been as the result of using the vacuum attachment (wasn't that what it was for?).
I also denied I had ever attempted to access any part of the unit. They refused to acknowledge my claim and said it would cost $85 to repair it. The cost to buy a new on is $119.00. I requested an opportunity to speak to someone in higher authority but was denied. They sent the damaged blower back to Home Depot where I explained my dis-satisfaction to their CSR. It was of no use. I lost the $30.00 inspection fee but gained the knowledge which reminds me to never buy another Ryobi Product, even though I own several other tools purchased at Home Depot.
I now drive past my local Home Depot to shop at a Lowe's in another town for all of my major household projects. They won the battle and lost the customer.