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Shy away from Ryobi wheeled trimmer T430 - RY13010
Posted by Wcschw on 06/14/2010
I contacted Ryobi with the following complaint. Their attitude was similar to other reviewers... I'm sorry, but is there anything else we can sell you.
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This is more of a complaint than a request for anything other than to have you improve this product.
We have a 2 acre pond. The pond banks are slightly sloped and is covered with grass and non-woody weeds. I trim these about once a month. No big problem for a standard gasolene weed trimmer. But, a regular trimmer is bad on the back when bending over. The wheeled trimmer idea is great for this. About a month ago, I purchased your product for $200+ USD and have used it about 5 times. I do have to say that when it is working correctly, it works okay and is easy on my back. But this product is not the product that I wanted. The trimmer head is poorly designed and so frustrating and time consuming that I would rather use the standard weed eater and suffer the backache. The springs in the trimmer head are a real pain in the rear. They don't always hold and the string is slung out or gets hung and I have to open the head to remove pieces of the string to get new line in. I wind up using many expletives and much more time and frustration in getting more line in. Since the springs are not very good, I wind up threading more line through and putting knots in the line to keep it from being slung out. The head should have been fitted with some form of bumpable or trigger line release so you don't have to continually fiddle with the line. If a bumpable line release is not possible, the head should be fitted with quick release clamps or clips to hold the line rather than having to thread the line through the head. Also, the choke lever vibrates and moves to a position to cause the engine to run rough or choke down. I have tried to adjust it, but why should I have to? For $200, it should work without my having to adjust it. Also, today as I was using it, the primer bulb began to suck air and I can't get enough gasolene into it to start the engine. So, for a $200+ tool that I have had about a month and used about 5 times, why am I so dissatisfied with it. Fix the design. Make it a useful, satisfying tool rather than one that you curse about. The idea is good, the design leaves much to be desired. Also, for my use, I would like to have a trimmer head with about a 2-foot neck. It would make it easier to trim my pond.
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So, my 3cents recommendation is that if you're looking for a useful tool, bypass this trimmer. I get about 25% useful time out of it... theother 75% is wasted time dealing with it.

     
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Posted by Skye on 2010-06-14:
Since it gave you problems the very first time you used it, and continued to be more of a nuisance, from what you said, why didn't you either ask for a refund, or replacement? Could yours possibly have a defect? No matter what, if you are not satisfied with a product you paid x dollar amount for, return it. The way it is designed may not work for you, but maybe it works for others, but good to know about this. What is their refund policy, about returning an item that you have been tweaking and adjusting. Are you within the return time frame period? You might want to consider this. If you are able to get back a refund, take that money and purchase some goats to maintain the area with the pond. Your back will thank you for it. Just kidding, it sounds like a very nice area. Good luck, I hope you can receive some sort of resolution.
Posted by RANCHRIDER on 2011-08-05:
SAME PROBLEMS, BUT THEY TOLD ME I HAD TO HAVE SHORT BLOCK (1.5 TIMES COST OF COMPLETE UNIT)
SO I WAS DOING TEARDOWN AND FIND IT WASN'T TIMMED RIGHT, SO WILL REASSEMBLE SOON AS I FIND WHERE CRNKSHAFT MARK IS.
Posted by james on 2012-05-16:
I would say do not waste your money on this piece of equipment. I used mine about 3 times last year after I bought it. I started having problems with keeping it running. When I can get it to run it doesn't have enough power to use the weed cutter. As soon as I press the handle to cut weeds it dies. When I called them they told me they would let me know who fixed the in my area. No apology for it not working or trying to find out what the trouble might be. It was like I had bought it now it was my problem to find somebody to fix it even though it had only been used about 3 times. Ryobi has lost a customer with all of their products, and I will continue to advise anybody else considering purchasing one of their products to go with another manufacturer.
Posted by R. Doyle on 2013-05-19:
Bought a Ryobi wheeled trimmer - thought twice about it since I have not had much luck with Ryobi products in the past. Made sure I registered the day I bought it - within one month the string broke off in holder - I had to run with one string. Next hard to keep running and I can't get it fixed under their two year warranty because I can't find the original sale receipt. Never Never Never again and when I am home depot if anyone is looking at Ryobi I tell them don't bother - and let them know how they are to deal with and what junk it is
Posted by Travis P on 2013-05-24:
No offense... But I'd be MORE THAN HAPPY to come mow your yards in exchange for one of these. I "tested" one from the depot (ive used it for jobs I got thru Craig's for about 6 times now) and set aside breaking it in, keeping it clean, and tossing that factory shit-head, and installing a "borrowed" four swivel fixed line head, it has been a effin beast. Today I murdered 3/4 of an acre of honeysuckle/ blackberry bush/thick purple clover/and nasty goose grass in less than 5 hours and mind you it was thick and that lot I did was almost 1/3 on a hillside I could barely walk up.
Just change the head keep it clean and do not run it like a 2stroker and you might become a believer too.
Seriously though. I really will come work it off of anyone. I need this tool but can not afford it.
Thanks for readin.
Posted by Sue-useless for me on 2013-07-21:
Just tried to use it. Have tendinitis and can't use regular weed/grass trimmer w/o pain. Thought I had found the solution, but it ran out of line almost immediately, had a terrible time replacing line, then couldn't get it started, finally managed about 10' along my deck before giving up. Replaced line 3 times for 10ft. Waited to restart. Altogether did about 12', went through 6 lines, took over an hour. Gave up, piece of line stuck in one hole, hope they take it back.
Travis? If they won't take it back, you can have it.
Posted by chuck zirino on 2013-07-23:
Bought a Ryobi 4 stroke grass edger. Lasted on year.The cam shaft made of cheap plastic.Lobes wore off,no valves,no parts.In the garbage.A lesson learned.
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Worthless Warranty
Posted by UG on 06/02/2009
UNCASVILLE, CONNECTICUT -- I purchased a Ryobi Leaf Blower/Vac from Home Depot for non-commercial use. After a few uses the motor became loose from the unit. I returned it to Home Depot who required that I pay a fee to return the Blower to a Ryobi Service Center for inspection. If the Unit was found to be defective It would be replaced or repaired and my "Service Fee" would be refunded. The Service Center's report was that some debris had been found in the motor. They also stated that "I" had opened the motor which further voided the warranty. I explained if there was debris in the motor it would have been as the result of using the vacuum attachment, ( wasn't that what it was for?)I also denied I had ever attempted to access any part of the unit. They refused to acknowledge my claim and said it would cost $85. to repair it. The cost to buy a new on is $119.00. I requested an opportunity to speak to someone in higher authority but was denied. They sent the damaged blower back to Home Depot where I explained my dis-satisfaction to their CSR. It was of no use. I lost the $30.00 inspection fee but gained the knowledge which reminds me to never buy another Ryobi Product, even though I own several others tools purchased at Home Depot.

I now drive past my local Home Depot to shop at a Lowes in another town for all of my major household projects. They won the battle and lost the customer.
     
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Ryobi Junk Trimmer
Posted by Oldcop121 on 05/02/2012
ANDERSON, SOUTH CAROLINA -- I purchased a Ryobi Model RY34001 30cc 4 Cycle Power Head Trimmer on July 13, 2011 from the Alvin, Texas Home Depot Store. I paid $149.00 plus tax for this unit. It worked up till Feb. 2012. March 2012, I took it in to their authorized repair center in Alvin, Texas, Gill's Small Engine. I was charged $15.00 plus tax for a deposit. It was not running and it was leaking oil. I picked it up in April 2012 and had to pay an extra $15.00 for it. Took it home and it ran for 3 minutes. It wouldn't start up again. So I call customer service up and am told I have to take it back to Gill's. Am I totally stupid? I would have to pay a deposit again to Gill's. I said, I'm going on the internet to complain about this and was hung up on.
     
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Posted by ok4now on 2012-05-03:
Sorry to hear about your bad experience with Ryobi. The price is right when you buy it but the quality is not there. With only 30cc and a 4 cycle there is not enough power to get the job done. Next time buy an ECHO 2 cycle trimmer. Very powerful and it's built like a tank. I got the commercial version and paid $275. This bad boy is a shaft drive that will effortlessly cut through anything on your lawn. High weeds, trim flower beds and sidewalk edging is not problem. Easy start and you'll wear out before it does. A little more money but worth it.
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Have Ryobi Leaf Blower Less Than a Year of Use. Will Not Start.
Posted by Ccassles on 04/26/2012
Have used this blower less than a year. Will not start. Spent to much time with tech support, did every thing they told me to do no luck... Now they say I need a new corroborator.!! At my expense. Never buy a ryobi tool. No help from the company. Very rude operator. Asked to speak to someone else was cut off. My bad luck for not buying a name brand product.
     
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Posted by Slimster on 2012-04-26:
how long did you leave it sitting with fuel in it? I presume this is a two cycle - did you pull the plug to see if it's fouled?
Posted by Bill on 2012-04-26:
If you left it sit for an extended period of time with fuel in the tank then you will have this problem. Carburetor needs to be disassembled and cleaned. Most lawn mower shops can do this.
Doesn't sound like a Ryobi problem.
Posted by trmn8r on 2012-04-26:
I'd like to corroborate what the others said. I don't believe this is Ryobi's fault, based on what you wrote. Sounds like either you left gas in it and it gummed up, or some dirt got into it and clogged it in a way that can't be cleared out.

A good small engine mechanic is in order to see if it can be repaired.
Posted by ccassles on 2012-05-04:
Thanks for the comments. Home Depot, even though the warranty had passed,Made things more than right. Love Home Depot Hate RYOBI Products. Stick with a name brand name, and Home Depot
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DO NOT WASTE YOUR MONEY ON RYOBI TOOLS (JUNK)
Posted by Rcdom on 03/23/2012
HOLLYWOOD, FLORIDA -- Purchased this saw from Home depot last year. Have used it a total of maybe 30 minutes then the blade started to fall out during use. Contacted Ryobi parts thing all I needed was the cheap piece of plastic to fix it. Ryobi call center representative advise that I had to buy the whole shaft for $32.00 and that is the only way they carry it. That is about the same as the price of the tool. Then you would just take the litle piece of plastic and replace it and hope it last."It Wont".I hope that enough people read this to avoid these junk tools and stop throwing away their money. DONT BUY RYOBI.
     
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Posted by Kris10 on 2012-03-23:
Can you get some of that Gorilla glue (i think that's what it's called.)? It's meant to be put to hard use in things like this. Check it out.
Posted by trmn8r on 2012-03-23:
I'm surprised a piece of plastic is involved with securing the blade. In the old days, everything in this area would be metal. Perhaps some sort of quick release mechanism or something. Progress? Doesn't sound like it.

I just looked - this tool is only $40 and includes a laser. And it does have a quick change feature of some sort. At $40, this may not have the quality built in that one might expect.
Posted by BigAl on 2012-03-23:
On a side note, the main reason this happens is that the wrong blade is used in a particular application.
Posted by ok4now on 2012-03-24:
This is why I buy DeWalt products. You spend a little more but you get quality that lasts.
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Ryobi Wheeled String Trimmer T430
Posted by Rentman1983 on 06/03/2010
I purchased a Ryobi Wheeled string trimmer from Home Depot. I got it home, fired it up and it is just what I was looking for. Until, I shut it off and tried to restart it. It would not restart until it cooled down.

I contacted Ryobi customer support and told them that it was a POS and I was going to return it and never buy another Ryobi Product.

They responded with, "Sorry you feel that way."

I responded with, "Is that all you have to say?"

Their response, "We are not here to engage in useless chat. You made it obvious how you felt and was going to return it."

What kind of customer service is that???

No response as to we would like to fix the problem for you if we can.

Just they did not want to hear about it.

In this day and age you would expect a company to do everything possible to take care of a customer.

I promise you I will NEVER! buy another Ryobi product.

Buyer Beware if you do!
     
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Posted by Alain on 2010-06-04:
Go to homedepot.com--'Help'.'Contact us' (800-446-3337) and tell them about this. Even though they weren't rude to you, it makes it difficult for them to sell Ryobi products if the vendor is actively annoying their customers.
Posted by bcd on 2010-06-04:
“In this day and age you would expect a company to do everything possible to take care of a customer.”

I would expect that in any day and age, not just the current one.
Posted by Dave on 2013-06-30:
When you call for costomer service, try starting with hello this is __________ and I have a small problem I hope you can help me with, who am I talking with?
These people deal with disgruntled rude people every day, be nice and polite and you will get treated with respect and get results.
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Ryobi, NEVER again!
Posted by Calfirebird3 on 04/24/2012
WESTPORT, WASHINGTON -- If hard starting was the only problem with these piles of junk, I would be thrilled.
Concept: fantastic. Execution: Who ever designed and approved the motor, should be.
First motor lasted less than two months. H Depot sent it to a service dealer. The dealer said that it was run without oil. Only problem is that it ran and had oil in it when it was taken back. When I received it back, the PLASTIC cam was shredded and it wouldn't even fire. Bought a "Factory" reconditioned long-shaft trimmer for the motor. Finished out the season. Started spring clean up, less than an hour, the thing started spewing blue smoke. Shut it off, it just sat there smoking. The cam is fine, bottom end is shot. Working on mounting a Stihl two-stroke on it now.
     
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Posted by trmn8r on 2012-04-24:
I'm impressed at the lengths you are going to to keep this working. I had a wheeled trimmer, and I couldn't justify keeping it. It was a pain to use. Good luck with this - it sounds like you will need it.
Posted by ccassles on 2012-04-27:
I strongly agree with westport Washington! RYOBI Engines, and the entire product are Sub-Standard at Best. I had a back pack blower, used 6 times in one year. Bought it 4/11. I spent 2 days trying to get help with this HORRIBLE Product. Did all the tech things I was told to do.I found that the Carburetor had vibrated loose from the engine.Fixed that. NO START!! Findly I took it to the so called authorized repair shop, First it would take them 30 days to look at it, I raised hell, a technician did look in the exhaust port, and told me the engine had been ran with no OIL IN FUEL. Just not true. That would void the warranty. Took it back to Home Depot, What a mistake. I was called a lair, by the service tech. He said this blower had been used a lot more than 6 times. Again the run-around. Bottom line I will never go to Home Depot again. I have spent $1,000.00's there. $600.00 the last 2 weeks. Rude non caring people work there, at least the Home Depot in Austin Texas on I-35 & Slaughter. Home Depot is a large corporation and could careless about ONE Customer. So I have a worthless piece of S*^%*It, that no one will fix. BYOBI told me everything was covered but the Carburetor. on the phone. Then at the repair shop said it is not covered because I ran it with out OIL. NOT TRUE! Lowes Here I come. NEVER BUY RYOBI ANYTHING, DO NOT EXPECT HOME DEPOT TO STAND BEHIND THEIR CUSTOMERS! David Cassles Austin Texas. you may post on my Face Book if you wish.
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Ryobi Leaf blower
Posted by JPALONSO on 11/14/2010
I purchased this leaf blower over a year ago. I have been trying since the date of purchase to use the vaccum attachemnet on this unit. I have come to the unhappy conclusion that this attachment is a piece of crap. It WILL NOT STAY ATTCHED to the unit. I have even tried duct taping it around the unit and even duct tapping it to the open door. Nothing works. The blow molded part that attches to the main unit is such a poor design that I'm surprised it ever got off the drawing board.

I can say this with some knowledge and insight, as I am a MOLD MAKER by trade. Some type of locking collar would have worked much better. I know it would have cost more to manufacture, but what is the cost of an unhappy customer? I personally will not buy any more of your outdoor products, nor will I recommend them to any one.

I would take it back back to Home Depot but I know they will not give me a refund. And it's a shame to. Ryobi USED to make such good products. But since the executives on the upper floors choose to outsource everything to CHINA, we consumers are left holding the junk in our hands. Don't they realize that we would gladly pay more for a product that actually works.

I had a simalar situation with a line trimmer (weed wacker) After over 7 years of using a great Ryobi product it finally died. (craked head) So I replaced it with another RYOBI. (One I thought was the equivalent). I have news for you new and improved. does not always mean better. This one only lasted less that 2 years. WHAT HAPPENED?? I tell you what happened, MADE IN CHINA, that's what happened.

Nomore Ryobi products for me.
     
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Posted by Alain on 2010-11-15:
Seems like a lot of newer products have lower quality these days.
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Ryobi - No Service And I Have To Ship It For Repair!
Posted by JayinEd on 03/16/2010
I'm a home owner doing small work; trim baseboards, shelves. Instead of borrowing a friends mitre saw, I made the mistake of purchasing a Ryobi 12'' Compound Mitre Saw in Aug of 09. I used it to cut some moulding and some baseboards. I noticed that after approx 15 cuts the blade would loosen. Everybody I talk to says "It shouldn't loosen it should tighten as you use it" Each time, I would disconnect it from the power, remove the blade guard, tighten the blade, replace the blade guard and plug it back in.

I contacted Home Depot and they suggested checking the grips on th blades to make sure they were assembled correctly and are gripping the blade, I did, they are. They then directed me to the Edmonton Ryobi Authorized service center. I did, left it with Can Tech Repair center, called after hearing nothing for two months, the guy tells me "yup" it's done, sitting here. I pick it up and he doesn't know what the mechanic fixed on it but it's fixed.

I take it home and after 17 cuts it loosens again. I contact Home Depot to replace this piece of crap, they apologize and say it's outside the 30 day window for returns.

I spend 20 minutes searching Ryobi's website for a customer service contact number (everything tries to direct you to email fields) finally find it (in a small font under parts) and contact Ryobi and speak to a sullen lifeless customer service agent who could care less about my problems. She tells me for a replacement it must go back to a service center to be checked. She tells me I have to ship it at my cost to Red Deer or Calgary, since THEY no longer have a service center in Edmonton (likely the guy got tired of fixing Ryobi power tools). Lucky me. I've spent more time hauling this piece of crap around than cutting things with it.
     
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Posted by Anonymous on 2010-03-16:
Warranty replacements are done with customer's paying the shipping charge to return the defective unit. You would have to pay for your own gas to task it to a service center and this is no different nor is it unreasonable.
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Don't buy Ryobi
Posted by Third time Lucky. N0 on 02/06/2010
I purchased a Ryobi line trimmer model ELT1100A from Bunnings at Albury onTuesday the 5th January 2010. After 30 minutes of use it failed to operate.

On Wednesday the 6th I returned it to Bunnings & was asked if I wanted a refund or replacement. I said I would like to take another one. They were very helpful. After 20 minutes of use it also failed to operate.

On Thursday 7th I returned the trimmer to Bunnings. I had made my mind up that I did not want another Ryobi product. The staff were stunned with this event & suggested I take another as this was very unusual. I relented. After 10 minutes of use it also failed to operate. I returned it to Bunnings once again & requested a full refund to which I was obliged.

I was staying 30 minutes from Bunnings so my extra time & travelling was very annoying.
I now have serious thoughts of purchasing any Ryobi products in the future.

I suggest a total recall for this model as there is something definitely wrong.
I would like to know the outcome of this.

Regards,


     
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Posted by Awhina on 2012-01-17:
I purchased a Ryobi ELT1100A electric trimmer from Bunnings on Dec 2011. The string kept breaking - very frustrating. I too thought I had bought a lemon After a bit of research on the web, I replaced the head with a Litt' Juey head purchased from Mitre 10 for $49. Although I am not mechanically minded,I followed the instructions to replace the head on the back of the packet, left off the nut because it wasn't needed. I now have the best weed-eater ever. After 3 hrs of use weed-eating a steep slope next to my house it was still going on the original string. The weeds were about 3 ft high. Our Stihl couldn't do it. Have a great day.
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