ANDERSON, SOUTH CAROLINA -- Ok, I know Ryobi tools aren't meant for jobbers, but rather home users who don't need to depend on them working consistently; fair enough. But the warranty is just awful. Tried to get warranty service for a ONE+ 18 volt charger & battery I bought from Home Depot, but HD told me I should just throw it away, that they wouldn't handle it. So I called Ryobi, and they said no, that wasn't true, that I should go back to HD and get the receipt, that they would honor the warranty. Went back to HD and did get the receipt, but they still refused to honor the warranty, said it was Ryobi's problem.
So came back home, called Ryobi again, and was told this wasn't true (maybe I was lying just to be difficult?), but I could instead go to one of their service centers who would replace it for me. I thought I was finally getting somewhere... except that the closest service center was 2 cities away. Still, since I was allegedly going to get a replacement unit, I made the drive.
When I got to the service center, though, I learned that they didn't stock replacements - never do and would need to ship it back to Ryobi, who would then ship the replacement to my front door. I would receive it in about a week. They would email me to let me know when it was shipped. Ok, fair enough. A week went by... nothing. So I contacted them, and they told me they hadn't yet received the replacement. I thought it was to be sent directly to me, so I asked about that, and was told no, it would be sent to them, and they would ship it directly to me. Well, ok.
Another week went by and I received an email from the service center, which stated, "Ryobi has changed their policy about shipping items to the customer, and also the claim approval process. I have the items in, but I need to wait for the system to show approved before I can release them. This should happen either tomorrow or Monday. Once the items are ready to be released you can come to pick them up." So now I need to drive 2 cities away again, to pick up parts that were supposed to be sent to me directly?
So I called Ryobi yet again, and was told this was all wrong - there had been no policy change, they never ship parts to the customer. When I asked why my warranty claim was being held up, I was put on hold while the girl called the service center. Ten minutes later she came back and told me I could drive up there and pick up my parts. I'm not sure I believe this. I fully expect to drive up there and be told there has been yet another change, that I'll need to walk to South Carolina or maybe swim to Korea to get my parts.
Obviously, none of the parties involved agree on anything, and everyone seems quite intent on passing the buck. It appears the goal is to get me so frustrated, I just go out and buy a new unit and forget about the warranty replacement. And I'm willing to do that but not another Ryobi. This time it will be a Porter Cable or some other brand. I strongly suggest to anyone reading this: do the same. Don't bother w/ Ryobi tools. Spend a little more and buy something that works, and that has a decent warranty. Save yourself the grief.
Ryobi RY13016 has a rubber timing belt. Can you believe it? It worked as a maintainance nightmare in cars, that Ryobi put one in their wheeled string trimmer. NOW we can get to know the local Ryobi dealer. Comedian T. Bubba Bechtel refers to actions such as this as IGMO.
HAWAII -- I used their product four times total. On the last time, the motor overheated and would not start again. Called their "Service" Center and was told they have a "you-broke-it-you-bought it" policy. Well, I have a "you-treat-me-like-dirt-I-take-my-business-elsewhere" policy. They finally, begrudgingly, replaced the trimmer and left me a message that, "They're not likely to replace this again." How do you say adios in Japanese? SAYONARA, Ryobi. If I want to be insulted, I can always call my ex for free.
I contacted Ryobi with the following complaint. Their attitude was similar to other reviewers... I'm sorry, but is there anything else we can sell you.
This is more of a complaint than a request for anything other than to have you improve this product. We have a 2 acre pond. The pond banks are slightly sloped and is covered with grass and non-woody weeds. I trim these about once a month. No big problem for a standard gasoline weed trimmer. But, a regular trimmer is bad on the back when bending over. The wheeled trimmer idea is great for this. About a month ago, I purchased your product for $200+ USD and have used it about 5 times. I do have to say that when it is working correctly, it works okay and is easy on my back. But this product is not the product that I wanted.
The trimmer head is poorly designed and so frustrating and time consuming that I would rather use the standard weed eater and suffer the backache. The springs in the trimmer head are a real pain in the rear. They don't always hold and the string is slung out or gets hung and I have to open the head to remove pieces of the string to get new line in. I wind up using many expletives and much more time and frustration in getting more line in. Since the springs are not very good, I wind up threading more line through and putting knots in the line to keep it from being slung out.
The head should have been fitted with some form of bumpable or trigger line release so you don't have to continually fiddle with the line. If a bumpable line release is not possible, the head should be fitted with quick release clamps or clips to hold the line rather than having to thread the line through the head. Also, the choke lever vibrates and moves to a position to cause the engine to run rough or choke down. I have tried to adjust it, but why should I have to? For $200, it should work without my having to adjust it.
Also, today as I was using it, the primer bulb began to suck air and I can't get enough gasoline into it to start the engine. So, for a $200+ tool that I have had about a month and used about 5 times, why am I so dissatisfied with it. Fix the design. Make it a useful, satisfying tool rather than one that you curse about. The idea is good, the design leaves much to be desired. Also, for my use, I would like to have a trimmer head with about a 2-foot neck. It would make it easier to trim my pond.
So, my 3cents recommendation is that if you're looking for a useful tool, bypass this trimmer. I get about 25% useful time out of it... the other 75% is wasted time dealing with it.
MEDFORD, NJ, NEW JERSEY -- This is for Ryobi BC30 string trimmer, but you can expect the same problems with any Ryobi gas powered product. It was hard starting from day one, and never ran at full speed unless it was in half choke. No carb adjustment would fix that. Since being so hard to start, the starter recoil broke in less than 2 seasons. A cheap and easy (but messy) fix if you can do it yourself. This is one of those trimmers that the string trimmer can be removed and other accessories can be attached, like an edger, which I bought for $75, and here in lies the problem. The square end on the mating cables wears out, and the part is not available.
The more attachments you buy for this piece of junk, the more vested you are in fixing the power head. DO NOT BUY RYOBI.
Purchased a Ryobi drill a few years ago. I wanted my own drill and small tool kit so I didn't have to rely on my husband's things. Shortly after, I had to purchase a replacement battery. Tried to recharge the battery last week and now the charger doesn't work. Went to Batteries Plus (no replacement available), went to Lowe's (they don't carry that brand), went to Home Depot (nothing available); purchased a charger from Direct Tools Factory Outlet (ended up with some other Ryobi 9.6V recharger that doesn't work with this battery.
Called customer service at Ryobi, comment was "I'm sorry, it isn't made anymore and there is no replacement." No offer to exchange or give partial credit for this drill that probably hasn't been used 20 times. So, I guess I throw the drill away and buy an electric one. You can bet it won't be a Ryobi.
FLORIDA -- Received as a gift and used this approximately 10 times then would not start. Called Ryobi - no help from them. Took it in to a repair shop - they told me they get these in all the time and cannot find a permanent fix. It started twice at the shop - I paid them $30 repair bill and started it once after that then it quit starting again. Don't buy this unless you are experienced at small engine repair.