MIAMI, FLORIDA -- I've been calling this company for over a month trying to get a quote for just ONE window. The woman that answers the phone English is absolutely terrible, and she has the nerve to talk extremely fast. I have left several messages with her for someone to call me back to get a quote on ONE window, and no one ever calls me back. I called for the last time & told her "I've been calling for about 4 weeks now, attempting to get a quote. Are you guys even open for business?". She said some, crap, I couldn't understand.
I asked to speak to a manager & she put someone on the phone named Juan. He took down my info, the window model I was interested in & the dimensions I needed. He said it would be about $990 and that he would immediately email me the quote with a discount attached. I have still haven't received that email. This prompted me to Google this company to maybe find some reviews, that's how I found this website.
Yeah there are a few positive reviews here, but the negative ones are what caught my attention. There are a few others that had the same issue I did with their horrible customer service & unresponsiveness. There are also people who have ordered from them and said they were cheated out of their money. They said the Sabana windows/doors they got were of VERY bad quality, the windows/doors were actually PAINTED & not stained. The hardware was cheap & had rust, and didn't work properly. I'll be damned if I pay that much money for even ONE window and receive a raggedy painted up window with cheap rusty hardware.
These negative reviews also lead me to believe that all the "positive reviews" listed here are FAKE, and possible written by Sabana Windows themselves. So I guess it was the universe preventing me from ordering from this fraudulent merchant.