FAIRFIELD, OHIO -- I have had two claims on my home and three on my auto (yes, we are pretty experienced at this point) and I have been more than happy. The adjusters were always very helpful and the pay out has been a bit on the generous side. My premiums have not jumped over the last eight years either, despite the claims.
DALLAS, TEXAS -- Claim adjusters want to pay only $430 on my $2100 claim and will not use OEM parts. They want to use 3rd party parts. Is it not illegal for insurance companies to force you to use certain parts? Furthermore it has been almost a year since I filed my claim and they still refuse to pay. Safeco is the worst auto insurance company to work with.
After decades of coverage by this company - and no claims - I recently had a plumbing failure which, since it was in the crawlspace, was not discovered for several months. The damage is about $12k. Come to find out, the policy is written to exclude claims for damage that occurs "over time." What a crock. Other companies DO cover this situation.