Safeway Inc.

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Is Safeway in the business of culturing bacteria??
Posted by on
SAN FRANCISCO, CALIFORNIA -- This particular SAFEWAY is located in San Francisco’s Financial District (145 Jackson Street San Francisco, CA 94111) and is the closest supermarket for many of the local residents, including one apartment complex consisting of around 1500 homes.

Their customer service is shabby to say the least, with employees mostly having no clue where products are located. I asked one such individual where I might find the pretzels and he offered to go check. Ten minutes later, when he hadn’t returned, I found him serving customers at the checkout. I said, “what about my pretzels?” to which he dozily replied, “oh yeah, dunno.”

Street bums are regularly seen in the aisles, stinking up the place, fingering the food, and sometimes even eating items on the spot before fleeing the scene, leaving a stench of decomposing human flesh in their wake.

But stinky bums are probably the least of our hygiene worries, when we consider the condition of the ‘fresh’ produce. It is on a daily basis that we encounter moldy tomatoes, moldy figs, and many other moldy fruits on the shelves at Safeway (see photos). It is particularly surprising, as much of Safeway’s produce is not organic, which begs the question, how long has this produce been sitting on the shelves in order to reach the moldy stage…? Fed up with this appalling situation, I asked, on two occasions, to speak to the store manager and was told both times that he was on a ‘late lunch.’ The first time was at 5pm and the second time at 7pm!

I think the final straw came when I asked where I might find the tikka masala sauce. The employee looked at me, as if I’d just inquired as to where they keep their bottled water from Mars, before telling me that I could perhaps find this in a really large Safeway, but definitely not here. Perhaps, having lived in the UK and East Coast USA, I expect to see basic Indian sauces in mainstream supermarkets. Or perhaps they were fermenting a batch out back so it would match the fruit. Either way, I could not help losing the will to live when, in all his wide-eyed ugliness, the employee frowned his deformed brow and said, “I’ve never eaten that before, is it good?”

What would you do if this was your local supermarket ??

Maxine Ryder
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Anonymous on 08/19/2010:
Maxine, how do you know what decomposing human flesh smells like?
Anonymous on 08/19/2010:
Once you have smelled it, you never forget it. Often you start smelling it before clinical death.
Anonymous on 08/19/2010:
I'm just wondering how Maxine has smelled it. I couldn't shop in a grocery store that I felt smelled like decomposing human flesh.
Anonymous on 08/19/2010:
Dryad, WDDIM
Anonymous on 08/19/2010:
I'm sure it was just figure of speech.
Anonymous on 08/19/2010:
I think she may have been referring to the rancid smell of bums, who though stereotypically stinky, do not smell anything like decomposing human flesh.
Anonymous on 08/19/2010:
Stew, did you just ask me What Does Dryad Idiot Mean? If you did, then NOYFBYB
Anonymous on 08/19/2010:
Dryad, did you tell me, Nice One You Fair Beautiful Young Boy?
Anonymous on 08/19/2010:
Fair = Friendly, that's the word I used
Anonymous on 08/19/2010:
Anonymous on 08/19/2010:
Stew, Thank You Very Much I Love You, Where Are My Hands?
Anonymous on 08/19/2010:
ECHO64 on 08/20/2010:
Cashiers are not required to know where stuff is, especially when you ask for a specific item. If you want help in the grocery section, ask someone walking around in grocery or go to the customer service desk.
Mrs. V on 08/20/2010:
Try calling the health department about the moldy item(s). Send them copies of your pics.
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Safeway ruined my Christmas
Posted by on
DENVER, CO, COLORADO -- I wanted to tell you about my last experience at Safeway. It was Christmas day 2009 and my niece was baking the pies for the first time by herself and she burned them… so my husband and I ran to the local Safeway at 757 E. 20th Ave. (Denver, CO 80205) to grab a couple of desserts, because we knew you were closing at 3pm that day. I arrived at 2:43pm (I used my cell phone to get the exact time), my husband dropped me off so I could run in real quick. When I got to the door it was locked and noticed the security guard was locking the exit doors so I was going to jump in there, when he yelled at me, “WE’RE CLOSED!!”. I being in shock and not really understanding (I was in an upbeat mood) said, “I thought you closed at 3pm?”. Again he rudely said again, “WE’RE CLOSED!!” I said, looking at my clock, “but it’s 17 minutes until 3, I just need one thing.” “That’s what they all say. You should have thought about that earlier. WE’RE CLOSED!!”. I said, “it’s Christmas day, I just need a replacement dessert.” When he said something under his breath and him and another employee that was leaving out the door started laughing hysterically at me. Until that point, I was not rude or shouting or anything…. I was just in shock. When my husband drove up to pick me up, he said where are the pies… and I told him what happened. During the time I waited for him this security guard let 2 other people sneak into the store. Again, I was not rude or loud or anything to this man, I came in with a smile and was confused when he was telling me the store was already closed, when I questioned the time. I even got back to my house (without anything for dessert) right at 3pm and my family even said, “ what, it is just 3:01pm now??”.

I could not believe how rude and disrespectful he was. I shop at this Safeway all the time, even when it has got a bad rap and called it the Crackway and there have been numerous other problems with this store. I am a local neighbor to this store and I could easily shop at Kings Soopers, but I continue to go to Safeway to do my shopping. I was not trying to get one over or do anything wrong. I was not trying to do a shopping spree before closing. It was Christmas and I needed one thing, I would have been out of the store in minutes, I know where everything is and had my money ready. I did not try to come into the store in the last minutes and make people wait for me or do anything out of the ordinary for me. I came within reasonable time to get in and out before closing. I know how it is to work on Christmas and you wanting to go home, but my employers would never close the doors early, especially when we had customers and allow us to be so rude and to laugh and mock a customer like that. I was not rude or disrespectful when asking questions, I am a pretty quite refined person, that usually looks down on behavior that rude customers give to employees. Although, by the time I left I did tell him, “happy holidays…” and called him a not so nice name – but only at the very end of leaving and asking him if he was joking with me and he rudely told me to go home.

This Christmas was not easy to do this year, we just lost my mother and my sister this year and it was hard enough as it was to get together to try to celebrate. We were trying to make the best of it and this totally ruined my and several of my families Christmas! It put such a bad taste in my mouth for Safeway. If the security guard was nice and explained, I am sorry but we have to get the store ready for closing so our people can go have their Christmas at home or just give a kind or nice response, but he was so over the top rude, angry and aggressive toward me, I was so shocked and did not know what to do.

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RestaurantGuy on 12/26/2009:
While I think that the guard could have explained that they were closing early to you a little nicer, I really can't believe you would let a complete stranger have so much power over you that he could "ruin" your entire Christmas. Christmas is about friends and family not dessert.
Anonymous on 12/26/2009:
The nice thing to do would have been to let you in to get your purchase.....I also used to work retail on Christmas Eve, and used to have people do the same thing, run up at the last minute and say they want one thing.....then come up 30 minutes later with a cart full of groceries. I feel for you about the pies, it sucks not having any desert on Christmas, but why would you be making the pies ON Christmas? I normally have all my deserts prebared and baked the day before. Christmas isn't about desert. Its about being with family. So what if you didn't have any desert......S___ Happens. I'm sorry about your mother and sister. It must be an awful thing, but not having desert shouldn't ruin your Christmas.
madconsumer on 12/26/2009:
the store was open 12.25.09????

not even walmarts were open on 12.25.09.
PepperElf on 12/26/2009:
the lack of pie totally stopped Christmas from happening?
does that mean you'll turn all the gifts back in?
after all... if Christmas was "ruined" why celebrate it at all.

everyone knows the meaning of Christmas is a pie
spiderman2 on 12/26/2009:
Restaurant Guy -- I totally agree with you.
Ponie on 12/26/2009:
I just can't believe this so-called complaint. Yeah--I guess I can because the world is full of maroons like this. Too bad it would have been illegal for the security guard to bounce her on her head!
Anonymous on 12/26/2009:
Well said Pepper
Anonymous on 12/26/2009:
If I was told the store was closed, I would have left. Did you achieve anything by questioning the guard about the time?
PepperElf on 12/26/2009:
Or go to 7-11 they're usually open on Christmas.

either way, one's Christmas is never ruined unless he or she lets it be.

now to me a ruined Christmas would be like the story I read in the news, where 3 little girls saw their adoptive father shot & killed on Christmas eve

not a bloody pie shortage.
Anonymous on 12/26/2009:
agreed, pepper.
Anonymous on 12/26/2009:
Wow... you let not having any dessert ruin your Christmas? I would think if a family member died or something to that nature... *that* would ruin Christmas. But, you were with your family... being together, sharing presents... I thought that's what Christmas was all about... being with people who love you and celebrating whatever you feel like. I didn't Christmas was about food (although it helps).
That security guard lacked any sort of Christmas spirit... but, I wouldn't have let that ruin my Christmas.
Ponie on 12/26/2009:
'I got food poinsoning from Krsppie Kream Dooughnuts before.' And this response was made because.....? Evidently some stores aren't open today for overpriced merchandise to be returned.
Poster, Safeway didn't ruin your Christmas. If it was ruined, your attitude about the meaning of the day is what ruined it.
Anonymous on 12/26/2009:
You know, while you were spending all day with your family, those employees were away from theirs working. They closed a few minutes early. Get over it. What a selfish complaint.

You are right. Wally was closed. Our manager had us scheduled til 9 to clean up after we closed Christmas Eve. At 8:30 he deemed the store good enough to get us by and told us to clock out and go HOME. The rest can WAIT. We wanted to be with our family too OP.

I absolutely REFUSE to shop at any store on Thanksgiving, Christmas, or Easter. I am not going to contribute to others not being able to be with their family.
Ralonzi on 12/26/2009:
Anonymous on 12/26/2009:
Ummmm...Ralonzi, Ladyscot runs her own business as well as works in retail. She also has worked quite some time in the financial sector.

She can speak for herself and doesn't need me to defend her, however, just wanted to point out your incorrect assessment. Don't judge. It makes you look foolish.
Anonymous on 12/26/2009:
A 5 year old girl in Phoenix was kidnapped by a pedaphile on Christmas day. That poor family had to spend their Christmas hoping and praying that their little girl would come home safely. And you're complaining that a pie ruined your holiday?

BTW, the police did find the girl a few hours later, thanks to the Amber Alert. She's back home safe and sound
PepperElf on 12/26/2009:
Raven - I suspect Ralonzi's insults towards Lady S are simply because she disagreed with his complaint.

Sounds like he's just striking out at her in revenge. (Petty revenge in my opinion)

And I see he's edited his own response already. Most likely a good idea because, as it was before it was probably going to be removed anyway.
Anonymous on 12/26/2009:
Good point, Pepper. I don't know why I am surprised when "adults" resort to name calling rather than healthy debate. There are some folks here whom I almost always disagree with, as I am sure there are those who feel I am off my rocker. However, I still respect their right to their opinions. It shows poor education as well as poor breeding when one is unable to debate without mud slinging.
PepperElf on 12/26/2009:
I suspect it's because many of the "adults" are accustomed to thinking they're entitled to treat all employees like they're serve - & often the employee isn't allowed to defend themselves against the abuse.

So they come in here, expecting the same thing - that their behavior will not be scrutinized and that they'll have the right to abuse everyone else & not be set straight.

Needless to say, it's a wake up call many of them do not take to very well. Plus there are no "bosses" for them to go to & complain to about the "horrible employees" that aren't begging for more abuse.

It's a shock to realize they have to use the same standards of behavior they demand from employees.
Anonymous on 12/26/2009:
hear, hear, pepper. Well said, indeed.
Nohandle on 12/26/2009:
Perhaps you might want to do your regular shopping at the Kings Soopers you mentioned. Were they open Christmas day? Why not shop there? If the security guard had been overly polite at Safeway would that have made a difference in the earlier than posted closing hours? Quite frankly, I think not.
Ben There on 12/26/2009:
My family often has some food disaster at the holidays - somebody always drops, burns or forgets something but it has never ruined a single holiday... In fact, it makes for better stories that we remember and talk about for years every time we get together.
Anonymous on 12/26/2009:
And we were headed'...
Bye Bye cause my niece burnt the pie,
Drove my hubby to the safeway,
But the people there lied.
Them bad old folks were closin' way before 3,
and they all laughed hysterically at me!
Anonymous on 12/26/2009:
Hope I didn't ruin Don McClean's Christmas.
DebtorBasher on 12/26/2009:
Good One Sheriff!
clutzycook on 12/26/2009:
I love it, Sheriff!
Anonymous on 12/26/2009:
Anonymous on 12/26/2009:
I agree with the responses saying that the Op's Christmas should not have been ruined by this. However, I do believe they have a legitimate complaint. Nothing burns me up more than a business closing earlier than posted hours. 5 or even 10 minutes, not so bad, but 17 minutes is a bit too much.
PepperElf on 12/26/2009:
Heh. Can music save your mortal soul?
Anonymous on 12/26/2009:
welcome to the Hotel California......its a lovely place....
PepperElf on 12/26/2009:
you know...

so many people complain about how horrible a store is for making their employees work on Christmas day

until they want something from that store
Anonymous on 12/26/2009:
agreed, pepper,. like the review on another site fussing about Wal Mart being open until 8 on Christmas Eve. the OP clearly wasn't aware K-mart was open until 10. No one forces anyone to shop on these holidays...if someone is offended by a stores practices, they should not spend money at said store. Problem solved.

I haven't shopped at walmart for many years, for a plethora of reasons. ironically, holiday hours is not on my list of reasons.
Anonymous on 12/27/2009:
Well, I missed something, but thanks Raven and Pepper for the backup.
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StarStarStarStarEmpty Star
Rude Check Out and Very Bad Bagging Ruin Some Product
Posted by on
Rating: 4/51
MILWAUKEE, OREGON -- I went to the Oregon store #2696 at about noon on 1/03/13 check out was 1302. I was waiting in one all check out line 3 people with full carts. I heard them call for cashier. I'm now next in line, as the cashier finally showed up and look down the line of checkout lanes (nobody there) then beckoned me over. Since I was the only customer there she (Rachel) was able to clear product fast as I could put on belt and that was OK. I attempted to put things in order such as meat/bread etc to make it easy for bagging. Pleasantries were right out of the book(have a nice day). When unloading into my vehicle, I notice the raspberries I purchased were open and all over the bag, because they were put in on end and NO Rubber band around them to keep them closed. (this is a good idea for store policy---rubber band item that might pop up).

I returned to find a different checker, but young lady walking around ask if she could help. I identified the problem showing her the mess in my bag. The cashier now was somebody new and quite pleasant. They called Rachel (who was behind the service desk (that's a joke). I showed her the error and they were going to get a replacement when I ask for just a refund---for all of this! No just the berries. (she still gave the attitude I was the problem), but gave me the cash and then said have a nice day like I again was the problem. I replied how your day improves. I spent 41 year in customer service (not everyday is a wonderful day, but your words to customers can change a not so good day into something better. I remember being reamed out by a customer and set the stage for the next customer---I was ready for and not planning on taking another reaming---- when the next customer ( whom observed what just happened) walk up and said I hope to make your day better than the last person---and that changed my attitude--- treat every customer as an individual.. I thought you might like the rubber band suggestion (saw it at another store not my big idea) and give Rachel a Starbucks card for morning coffee. My card number [snip] I'm not just a casual shopper with Safeway.
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ladymirenna on 01/04/2013:
Very good advice as well as a reality check for those on either end of such a situation. I also have made cashiers aware of their attitudes, regarding how they are coming across to me as a customer, and have told them that it is inappropriate and unacceptable for them to take out their frustrations on customers.
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Letter written to Safeway Inc.
Posted by on
ARIZONA -- Safeway, Inc.

To Whom It May Concern (This Concerns Us All):

I am writing this letter in hopes of reaching someone who cares, although I question if the timing of this letter is several years too late. The reason for starting this letter with such strong words is simple; your company is making a mockery out of what American business should be.

I have had the good fortune in recent years to befriend several Safeway employees. It was through these friendships that I noticed a common theme – they are all good people, they all worked for your company for five plus years, and they all feared how long their employment with you would last. “Why such fear?” I wondered. But then as time moved forward, my understanding of their fear became clear.

My first realization of your company’s lack of care came about during your most recent contract negotiations. I understand that the relationship between the union and a company is a vital one and I am not writing this letter to get into those political debates, but I do question WHY an established company such as yours would hold out on negotiations when all the people want are guaranteed forty-hour work weeks and the health insurance that was promised to them upon first being hired.

My friend who just celebrated twenty years with your company started out with a great pension, the ability to move to different Safeways and be guaranteed pay and position, he had flexibility in hours, decent pay, and great benefits. To date, everything that was promised to him upon hiring has dissolved away. His pension is almost non-existent; he is only guaranteed pay and position if he stays within a certain parameter of stores, and lately, it appears that because he gets paid more dollars per hour than the new-hires, he is being forced out. His hours have been cut, his department changes daily, his scheduled hours are random and in his opinion, his manager is attempting to do everything right by him. Wow, if that is doing “right” by an employee, I would hate to see what doing something “wrong” would be. Being a corporate person myself, I know what you are thinking. He must be a problem employee, he must lack motivation, maybe his time is just up, but I assure you, his character is steadfast and true, it is the business practices that are being imposed by you that are wrong, not the employees that you are pegging as the problem.

So now your stores will be left with “newbies” – no one who knows the customers, no one who knows the business, and no one who is making any kind of sustainable living who will even care to go the extra mile. And it is because of this, that I am writing this letter. I want you to know, in print, that I will not be purchasing another item from your store. I will be very vocal about my opinions regarding your company and as they teach you in marketing 101, word of mouth is everything, and I most certainly have the gift of gab.
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leet60 on 09/02/2010:
Nothing personal intended here. To the OP and their friends that are employed by Safeway. Every issue you posted is almost normal course of business in America in today's world. There was a time, when union contracts were beneficial in this country as many laborers were simply working in subpar conditions for subpar wages.

Simply put, the conditions your friends are reporting to you are almost the status quo for every retail job in this country. The focus of the employer is to make as much profit as possible for shareholders. The conditions outlined are not in the least unreasonable and if benefits promised by the employer have been negotiated away by the union, the union is at fault.

Your friend(s) should consider themselves lucky to remain employed, believe me there are many who would jump at the chance for the job just to be working.
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The grocery shopping store dot com without a heart
Posted by on
PHOENIX, ARIZONA -- Please allow me to convey to you the story of my most recent grocery order from

On March 1, I fell and injured my knee and am still on crutches and a knee brace. Friends have helped me in many ways, but currently none are in town and available to bring me groceries.

In addition, I also had breast cancer surgery in 2007, and have attempted to maintain good eating habits especially in support of my immune system.

Last night I placed a small order. I wouldn’t be able to handle a large order.

The most important part of that order, even the reason for placing the order when I did, was for yogurt – three 8 packs. I have been eating this every day in support of my immune system.

When the order arrived a little before the beginning of the delivery window, one item was out of stock. However after the delivery person left, I noticed that while I had been charged for the Yogurt, there was No yogurt at all.

Within minutes I called customer service. The first response was to offer me redelivery from in a 4 hour time period beginning an hour after the initial delivery window.

I explained about being on crutches and that it is difficult to get around, and the need to wait for them.

I also explained that I have sleep problems and had gotten very little sleep recently, so I really wanted a redelivery within the same time frame as the original order since I’d set aside that time to be awake and available to take delivery.

I even asked that it simply be left on my patio, which UPS frequently does with items of large cash value. I was told I had to be here to sign for the yogurt.

I was promised a call back. I was feeling upset by the seeming indifference of Safeway representatives toward a customer in need, as well as to the impact of their own errors. I was in need of sleep and engaging in another futile discussion would not help me to sleep.

So the call came and I didn’t pick up. When I listened to the message, it said that they had put in for redelivery, but it had been denied. And they would give me credit in the amount of the yogurt.

So when we (the public) order from Safeway dot com, there is no guarantee of actually receiving all the items which are in stock and charged to one’s account. It has happened before, and usually it is either all frozen foods are left out, or all refrigerated foods are left out.

Until today it didn’t matter to me that much when it happened.

Today it did.

I have slept much of the day. I would choose sleep any day over waiting for a redelivery in an entirely different time slot. Since sleep is such a scarce commodity and so vital for health.

I doubt I will ever choose to have groceries delivered by Safeway again, the grocery shopping store dot com without a heart and little in the way of a conscience.
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jenjenn on 04/12/2008:
Why didn't you verify all items were delivered before the delivery guy left?
DebtorBasher on 04/12/2008:
Sorry to hear of your health problems and hope you're back on your feet soon. I know it must be a struggle not being able to do things for yourself as you're used to doing and sometimes depending on others can be a problem in itself.

I think the fact that they offered redeliver within the 4 hours was a good attempt on them to make the error good. That should have given you some time to rest and take a nap before they came back.
Chripseey on 04/12/2008:
They only initially OFFERED to redeliver, saying there was no guarantee and they'd get back to me. I did agree to the later times before we got off the phone.

When they called back, their request to redeliver had been denied.

Even if they had approved the redelivery, I have sleep apnea, and sleep problems on top of that. So having a couple or 3 hours from that point wouldn't have guaranteed that I could have slept. Also, I'm having to sleep downstairs on the sofa rather than in my nice bed upstairs.
jenjenn on 04/12/2008:
You sure have a lot of excuses when you very well could have checked your items before the delivery guy left.
*Brenda* on 04/13/2008:
jenjenn what good would that have done? The delivery guy can't magically make yogurt appear when it wasn't on the truck to deliver.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Bad Customer Service On Me And Other People
Posted on
Rating: 1/51
PORTLAND, OREGON -- I live one block from Safeway. I really like the products and the prices I shop in there store every day, however the employees from the manager down seem to not have any skills in the way of treating anyone with respect whenever a problem arises.

I have had problems with every department where there wasn't really a problem and could have been resolved very easy but they made the problem when they did not have to. I teach anger management in a drug rehab and I know how to control my anger, however they made me angry every time just by their way of dealing with me. I HAVE ALSO SEEN IT HAPPENING WITH OTHER PEOPLE ON A REGULAR BASIS. I think someone from your company should think about checking into this joke of a operation for your own good. I don't plan on stopping my shopping at Safeway I will just change stores where I have had no problem. The store is located on SE 39th and Powell in Portland Oregon.

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FoDaddy19 on 07/20/2013:
It would be more helpful if you gave specific examples of these problems, so that we can get a better idea of what's going on. Sometimes there are seemingly bizarre corporate polices that the employees must adhere to.
Susan on 07/20/2013:
A few details or examples of bad customer service would be helpful.
haroldrs173 on 07/29/2013:
I will give you two examples one was with the manager , that sees me in the store almost every day, most of the time I am in a coat and tie because of my work in the rehab center and she is very nice, this time I was in my dirty yard clothes because of course I was working in the yard I was trying to cash a check , I was told to put in my ss number and the machine kept declining it,after three times she being very busy told me I am putting in the wrong number which was not true and I told her that and she very rudely handed me my check and told me she did not have time to mess with homeless people this is the lady that when dressed good your worthy I guess to take her time. I could not believe it when that came out of her mouth.
The next unbelieveable thing was really out there I went to the self pay and when I left I forgot my cell phone when I got home I realised it befofe I even went inside so I went back to a store that sees me every day when I stop and buy things to eat no more than 10 min had passed I ask did you find my cell phone the lady working there said what brand I said I'm not sure but it is an old style flip phone and I left it here about 10 min ago and she said and you don't know the brand and I said I'm sorry I don't but it is an old style flip phone silver in color and I left it here about ten min ago and she said I found one like that about 1 hour ago but if you don't no the brand I don't want to mess with it and I said why don't you call it I have the number and she said go see the manager I wash my hands of the manor well I did get my phone after explaining it to the asst manager we went to the employee and she handed me my phone now why did she go through all that drama when she new darn good and well it was mine I don't no
haroldrs173 on 07/29/2013:
I hope you can put yourself I my place rude is rude no matter what bizarre corporate policy is in place I'm sorry I forgot to write this in my post reply have a nice day
thanks harold rs
haroldrs173 on 07/29/2013:
And then there was a lady that was in the store the same time I went to get my lost phone back, she looked like she was from the middle east I am thinking by the way she was dressed and I noticed she was getting a hard time by the manager and asst manager this is when I went to the asst manager to acquire my phone and to what I saw and heard there was a dispute over something she had bought or maybe brought back but you could tell there was a languge barrier and I could see the paitence of the super managers were fading fast. And the first thing I thought of even through I was upset over just getting my phone back was if they can't deal with me who totally understands English poor lady from another land. I am not the type of person that looks for trouble or tries to cause it ,but being a addiction counselor I do notice conflict and are very much in tune with spotting people that cause it being I work with addicts all day long almost everyday trying to reason with unreasonable most of the time, and I am real good at it. However safeway on 39th and powell in portland Oregon got my goat.
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StarStarEmpty StarEmpty StarEmpty Star
Bad Handling of a Simple Situation
Posted by on
Rating: 2/51
In 2008 I was trying to avoid conflict by calling ahead of time to set up a date of cancellation of services because that I was moving. I was out of my contract at the time.

The representative informed me that I would be receiving boxes to send back the equipment. The cancellation came the boxes didn't. I had to keep bothering the new tenants to see if the boxes had arrived. The day the boxes arrived my bank account got charged by Dish Network for $500. I sent the equipment in got my money back no only a slight problem at the time.

Now it's 2012 and I call looking to get new service, willing to enter into a 2 year contact mind you with a company that mishandled my account before just to find out that I have past due charges on an account that was paid in full and closed. Now I'm being told I need to pay this charge before I can get into a new contract.

Now the customer service people were very nice, even offered to meet me halfway on the balance which was only a little over $100 bringing what I owe to like $50 something. Now I ask you, if I had owed that money before don't you think they would have taken it out of the $500 they returned to me for the equipment? It's all fairly simple to explain someone
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helping_hand45 on 09/01/2012:
(Con't) at the company made a mistake somewhere in taking my cancellation order and they just figure its OK to charge someone for their mistake. I don't know but if I make a mistake I own up and make it right. Now again they did offer to meet me halfway but I don't see why I'm being offered a settlement claim more or less rather than owning up and saying oops sorry and doing what is right. I don't know if I could sleep well going back into a contract with a business that handles things in such ways.
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StarStarEmpty StarEmpty StarEmpty Star
Detaining my daughter
Posted by on
Rating: 2/51
SAN FRANCISCO, CALIFORNIA -- Hi my name is Shalonda. I have a 15 year old daughter that I drop off every day to Safeway to buy her 2 for 1 dollar donuts. My daughter had just started high school so she was so afraid every morning to go to school. I had just dropped her off to Safeway when 5 minutes later I get a call from her stating she is being detained for stealing a 50 cent donut. She had explained to me a lady had detained her and was going through her bags. My daughter said they told her that they were calling the police.

My daughter left the store and ran to school. The next morning I went to the store and asked the lady to tell me why she detained my daughter. The lady told me she thought my daughter was someone else. I had explained to her she had no right to put her hands on my daughter or detain a minor without calling her parents. She was not the security she does the carts.

I was really upset about this whole situation. We shop at Safeway on a regular basis. My daughter has never been through anything like this.
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User Replies:
Anonymous on 04/21/2012:
If your daughter was stealing, then they have the right to detain her. She's 15. That's old enough to know right from wrong.
trmn8r on 04/21/2012:
I remember being detained when I was 12 for shoplifting by the guy who stocked the shelves. I didn't think to question his authority - wish I had.
I love my son on 04/21/2012:
They do have the right to detain her if they believe she was shop lifting, also you said she ran out and went to school maybe they were going to call you after police came or after they called police.. Your daughter was wrong for acting that way
Anonymous on 04/21/2012:
They didn't detain her very well is she was able to get away and run to school.

It amazes me that the OP is upset about the store detaining her daughter for shoplifting. Why isn't she upset with her daughter for stealing in the first place? She should be glad her daughter got caught because it may keep her from doing it again.
The Triplets boy boy girl on 04/21/2012:
What, did any of you not read, they thought she was someone else. Someone else who probably looked like the daughter was stealing and they thought it was her.
trmn8r on 04/21/2012:
I read when the mood strikes me. If there are pictures, that can draw in my attention and everything else kind of blends into the background.
Anonymous on 04/21/2012:
Still siding with the store on this one. They have the right to detain anyone who they think is committing a crime.
Buddy01 on 04/22/2012:
I agree they have the right to detain a minor they think is stealing before notifying the parents. Otherwise minors would have a license to steal knowing they could not be stopped because their parents wouldn't be able to be notified unless they were detained.
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Water and sludge in fuel underground storage tanks
Posted by on
MOSES LAKE, WASHINGTON -- In the last 3 plus months the local Safeway fuel station has NOT been FILLING up their storage tanks and therefore they are allowing large buildups of condensation and sludge that is being pumped into customers vechicles this is causing very poor operation of the fuel system and necessary maintenance to customers equipment that shouldn't have happened!! In asking attendants they say they don't understand why the tanks are so low I think Safeway is trying to clean out the sludge in their tanks the easy way!! They are always so quick to change the price of fuel even when the fuel in the storage tanks COST was consierably less in price we are dealing with about 70000 gals of fuel storage and more it takes a few weeks to draw that amount down!! Ask your attendants what the level of the tank you are pumping fromis at and what the capacity is that will PROVE why they are full of water and they aren't doing anything about it!! Iam contacting corporate to let them know and will give them a week to respond then letters to the editor etc will start appearing in the newspaper!!
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FoDaddy19 on 01/02/2012:
I'm curious of how the OP came to this conclusion. Or what would cause one to have such suspicions. It's not like there aren't filters in the pump to catch debris and/slug as well as water traps.
sparky091854 on 01/04/2012:
Sorry filters only catch part of the water in gas engines they have to add dryers to absorb the moisture and they run very rough in icy weather they won't start! Diesels you can gel up and also going down the road cold you will get a SLUG of contamination injected into the injectors and the engine runs rough for a few minutes if it clears!! We also checked with the attendants after having so many problems and are fueling up at a truck stop that turns over their fuel more often since they service over the road truckers!!
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Impressively Good For Frozen Food!
Posted by on
SILVER SPRING, MARYLAND -- Recently picked up (to try) Safeway's Select brand of frozen chocolate croissants and the frozen baklava rolls. Oh, my - think these are made with phyllo dough, and I am sure they are very bad for me, but I was impressed - the little chocolate croissants bake up in 15 minutes and are to die for - semi-sweet chocolate with the flakiest tender pastry. The heavily sweet, rich baklava rolls just have to be defrosted and are fragrant, tender, and flaky with nuts and the tiniest hint of lemon. Rarely am so ecstatic about a dessert, but both of these are a lovely way to finish dinner or a rotten day with a little fresh fruit and drinks. Don't usually make special trips for desserts (except for Trader Joe's Raspberry Macaroon cake) but I'll be stopping by Safeway to stock up on these for New Year's.
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Anonymous on 12/30/2011:
Sounds good. I'll have to try these desserts
virginia_tide on 12/30/2011:
Try fresh raspberries with the chocolate croissants - the boxes don't make them look like much, but yum! The frozen panna cotta is great too, as good as Trader Joe's was.
ChuhBaca on 12/30/2011:
I heard a commercial on the radio for gorgonzola pastry puffs at Safeway. I found the nearest Safeway to pick some up! They were really good, but I was inspired to improve upon their creation. Haven't attempted it yet.
Anonymous on 12/30/2011:
I have always enjoyed shopping at Safeway. They seem to carry quality product for a decent price. Nice review!
At Your Service on 12/31/2011:
I wish we had many more good compliments like this to set off all the complaints.
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