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40 Reviews & Complaints
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Avoid like the plague
Posted by Dendryite on 08/25/2007
SACRAMENTO, CA, CALIFORNIA -- I began using Safeway's delivery service when a friend of mine with cancer needed help because she can't walk. I figured that I could get hers and my groceries delivered, then all I'd have to do is deliver her groceries to her. I was wrong. With Safeway's delivery service I ended up spending much more time (& considerable aggravation) than if I'd just gone to the store, dropped my groceries off at home, & continued on to her house. That's what I'm back to doing now; it's quicker & easier in the long run.

I used their delivery service a total of 6 times. EACH & EVERY TIME there were myriad mistakes with the order. EACH & EVERY TIME I was overcharged, usually to the tune of $20 or more. EACH & EVERY TIME I was charged for items that weren't delivered. EACH & EVERY TIME I received the absolute dregs when it came to produce or meat. NEARLY EVERY TIME they would deliver milk that was past its expiration date. EACH & EVERY TIME they do not substitute when you ask them to, requiring a trip to the store, thus defeating the purpose of delivery.

The best part is dealing with their "customer service." They are an ignorant, rude bunch, who, alongside their belligerence, cannot perform simple addition (2nd grade math).

I gave up after my last order. They had overcharged me by $22; I only got a credit for $15 despite repeatedly emailing them. My last order also included 2 cartons of milk that were past their expiration date, and many items that were out of stock that I requested substitutions (these they always ignore).

I've shopped at Safeway for a decade. After my nasty experiences with their delivery "customer service," I've taken my grocery dollars elsewhere.

     
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Posted by Anonymous on 2007-08-25:
I've always enjoyed shopping at Safeway. Maybe it's just this particular store - have you gone in to see the store manager, with your receipts showing being overcharged and the expired items that have been delivered? What did they say?
Posted by Anonymous on 2007-08-25:
I've heard the same type of complaints about PEAPOD.
Posted by Anonymous on 2007-08-25:
Von's (owned by Safeway) seems to do a decent job, if you have one try them.
Posted by enlightenedconsumer on 2007-10-22:
Why would ANYONE want to shop at Safeway to begin with? I live a 3-minute walk from Safeway, and I drive 20-minutes out of my way to shop elsewhere!! I'm not "foolish" enough to fall for their "Club Card" scheme, because I feel it insults my intelligence as a consumer! A PRIME RECENT EXAMPLE would be: I decided to make crab cakes for dinner tonight and as such, needed a couple of pounds of crab meat. I was with a friend yesterday who asked me to accompany him to Safeway to pick-up a few items, and I agreed to go along. Safeway's price for a 1 pound can of Phillips canned crab meat was in the neighborhood of $18.00, but with a SAFEWAY CLUB CARD it was in the neighborhood of $13.00 for the same 1 pound can.

This morning I went to WinCo here in Brentwood for a couple of things and I found THE SAME, 1 POUND CAN OF PHILLIPS CRAB MEAT for $6.98, and no club card was required!! I could site DOZENS of examples, but this one is fresh in my mind, so I thought I'd share it! For you die-hard Safeway fans, allow me to do the math for you: At $18.00 a pound for canned crab meat, that's about $11.00 MORE per pound than I paid at WinCo, and with the Safeway Club Card, it was still about $6.00 MORE per pound than what I paid for the SAME CAN OF CRAB! And speaking of crab... depending on which Safeway you shop at, you'll pay upwards of $18.00 per pound for Alaskan king crab legs, but if you go to COSTCO, you can get the same size & quality for about 50% less!! WAKE-UP CONSUMERS!!!

The ONLY club/membership card I have is for COSTCO, because it's a MEMBERSHIP STORE, whereas Safeway is NOT a membership store. Costco's meat is probably 35% - 45% less than that of Safeway's "Rancher Select" and it's of considerable better quality. Costco is also far superior to Safeway's fish department and at a substantial savings as well.
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Bad Customer Service On Me And Other People
Posted by Haroldrs173 on 07/20/2013
PORTLAND, OREGON -- I live one block from Safeway. I really like the products and the prices I shop in there store every day, however the employees from the manager down seem to not have any skills in the way of treating anyone with respect whenever a problem arises.

I have had problems with every department where there wasn't really a problem and could have been resolved very easy but they made the problem when they did not have to. I teach anger management in a drug rehab and I know how to control my anger, however they made me angry every time just by their way of dealing with me. I HAVE ALSO SEEN IT HAPPENING WITH OTHER PEOPLE ON A REGULAR BASIS. I think someone from your company should think about checking into this joke of a operation for your own good. I don't plan on stopping my shopping at Safeway I will just change stores where I have had no problem. The store is located on SE 39th and Powell in Portland Oregon.

THANK YOU
     
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Posted by FoDaddy19 on 2013-07-20:
It would be more helpful if you gave specific examples of these problems, so that we can get a better idea of what's going on. Sometimes there are seemingly bizarre corporate polices that the employees must adhere to.
Posted by Susan on 2013-07-20:
A few details or examples of bad customer service would be helpful.
Posted by haroldrs173 on 2013-07-29:
I will give you two examples one was with the manager , that sees me in the store almost every day, most of the time i am in a coat and tie because of my work in the rehab center and she is very nice, this time i was in my dirty yard clothes because of course i was working in the yard i was trying to cash a check , i was told to put in my ss number and the machine kept declining it,after three times she being very busy told me i am putting in the wrong number which was not true and i told her that and she very rudely handed me my check and told me she did not have time to mess with homeless people this is the lady that when dressed good your worthy i guess to take her time. i could not believe it when that came out of her mouth.
The next unbelieveable thing was really out there i went to the self pay and when i left i forgot my cell phone when i got home i relized it befofe i even went inside so i went back to a store that sees me every day when i stop and buy things to eat no more than 10 min had passed i ask did you find my cell phone the lady working there said what brand i said im not sure but it is a old style flip phone and i left it here about 10 min ago and she said and you don't know the brand and i said I'm sorry i don't but it is a old style flip phone silver in color and i left it here about ten min ago and she said i found one like that about 1 hour ago but if you don't no the brand i don't want to mess with it and i said why don't you call it i have the number and she said go see the manager i wash my hands of the manor well i did get my phone after explaining it to the asst manager we went to the employee and she handed me my phone now why did she go through all that drama when she new darn good and well it was mine i don't no
IF YOUR HAVING PROBLEMS AT HOME LEAVE THEM THERE
Posted by haroldrs173 on 2013-07-29:
i hope you can put yourself i my place rude is rude no matter what bizarre corporate policy is in place I'm sorry i forgot to write this in my post reply have a nice day
thanks harold rs
Posted by haroldrs173 on 2013-07-29:
And then there was a lady that was in the store the same time i went to get my lost phone back, she looked like she was from the middle east i am thinking by the way she was dressed and i noticed she was getting a hard time by the manager and asst manager this is when i went to the asst manager to aquire my phone and to what i saw and heard there was a dispute over something she had bought or maybe brought back but you could tell there was a languge barrier and i could see the paitence of the super managers were fading fast. And the first thing i thought of even through i was upset over just getting my phone back was if they can't deal with me who totally understands english poor lady from another land. I am not the type of person that looks for trouble or tries to cause it ,but being a addiction counselor i do notice conflict and are very much in tune with spotting people that cause it being i work with addicts all day long almost everyday trying to reason with unreasonable most of the time, and i am real good at it. However safeway on 39th and powell in portland oregon got my goat.
haroldrs
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Rude Check Out and Very Bad Bagging Ruin Some Product
Posted by Lynnbarnett on 01/04/2013
MILWAUKEE, OREGON -- I went to the Milwaukee store #2696 at about noon on 1/03/13 check out was 1302. I was waiting in one all check out line 3 people with full carts. I heard them call for cashier. I'm now next in line, as the cashier finally showed up and look down the line of checkout lanes (nobody there) then beckoned me over. Since I was the only customer there she (Rachel) was able to clear product fast as I could put on belt and that was OK. I attempted to put things in order such as meat/bread etc to make it easy for bagging. Pleasantries were right out of the book(have a nice day). When unloading into my vehicle, I notice the raspberries I purchased were open and all over the bag, because they were put in on end and NO Rubber band around them to keep them closed. (this is a good idea for store policy---rubber band item that might pop up).

I returned to find a different checker, but young lady walking around ask if she could help. I identified the problem showing her the mess in my bag. The cashier now was somebody new and quite pleasant. They called Rachel (whom was behind the service desk (that's a joke). I showed her the error and they were going to get a replacement when I ask for just a refund---for all of this! No just the berries. (she still gave the attitude I was the problem), but gave me the cash and then said have a nice day like I again was the problem. I replied how your day improves. I spent 41 year in customer service (not everyday is a wonderful day, but your words to customers can change a not so good day into something better. I remember being reamed out by a customer and set the stage for the next customer---I was ready for and not planning on taking another reaming---- when the next customer ( whom observed what just happened) walk up and said I hope to make your day better than the last person---and that changed my attitude--- treat every customer as an individual.. I thought you might like the rubber band suggestion (saw it at another store not my big idea) and give Rachel a Starbucks card for morning coffee. My card number [snip] I'm not just a casual shopper with Safeway.
     
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Posted by ladymirenna on 2013-01-04:
Very good advice as well as a reality check for those on either end of such a situation. I also have made cashiers aware of their attitudes, regarding how they are coming across to me as a customer, and have told them that it is inappropriate and unacceptable for them to take out their frustrations on customers.
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Bad Handling of a Simple Situation
Posted by Helping_hand45 on 09/01/2012
In 2008 I was trying to avoid conflict by calling ahead of time to set up a date of cancellation of services due to the fact that I was moving. i was out of my contract at the time.

The representative informed me that I would be receiving boxes to send back the equipment. The cancellation came the boxes didn't. I had to keep bothering the new tenants to see if the boxes had arrived. The day the boxes arrived my bank account got charged by Dish Network for $500. I sent the equipment in got my money back no only a slight problem at the time.

Now it's 2012 and I call looking to get new service, willing to enter into a 2 year contact mind you with a company that mishandled my account before just to find out that I have past due charges on an account that was paid in full and closed. Now I'm being told I need to pay this charge before I can get into a new contract.

Now the customer service people were very nice, even offered to meet me halfway on the balance which was only a little over $100 bringing what I owe to like $50 something. Now I ask you, if I had owed that money before don't you think they would have taken it out of the $500 they returned to me for the equipment? It's all fairly simple to explain someone

     
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Posted by helping_hand45 on 2012-09-01:
(Con't) at the company made a mistake somewhere in taking my cancellation order and they just figure its ok to charge someone for their mistake. I don't know but if I make a mistake I own up and make it right. Now again they did offer to meet me halfway but I don't see why I'm being offered a settlement claim more or less rather than owning up and saying oops sorry and doing what is right. I don't know if I could sleep well going back into a contract with a business that handles things in such ways.
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Detaining my daughter
Posted by Wallshalonda on 04/21/2012
SAN FRANCISCO, CALIFORNIA -- Hi my name is Shalonda. I have a 15 year old daughter that I drop off every day to Safeway to buy her 2 for 1 dollar donuts. My daughter had just started high school so she was so afraid every morning to go to school. I had just dropped her off to Safeway when 5 minutes later I get a call from her stating she is being detained for stealing a 50 cent donut. She had explained to me a lady had detained her and was going through her bags. My daughter said they told her that they were calling the police.

My daughter left the store and ran to school. The next morning I went to the store and asked the lady to tell me why she detained my daughter. The lady told me she thought my daughter was someone else. I had explained to her she had no right to put her hands on my daughter or detain a minor without calling her parents. She was not the security she does the carts.

I was really upset about this whole situation. We shop at Safeway on a regular basis. My daughter has never been through anything like this.
     
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Posted by Anonymous on 2012-04-21:
If your daughter was stealing, then they have the right to detain her. She's 15. That's old enough to know right from wrong.
Posted by trmn8r on 2012-04-21:
I remember being detained when I was 12 for shoplifting by the guy who stocked the shelves. I didn't think to question his authority - wish I had.
Posted by I love my son on 2012-04-21:
They do have the right to detain her if they believe she was shop lifting, also you said she ran out and went to school maybe they were going to call you after police came or after they called police.. Your daughter was wrong for acting that way
Posted by Anonymous on 2012-04-21:
They didn't detain her very well is she was able to get away and run to school.

It amazes me that the OP is upset about the store detaining her daughter for shoplifting. Why isn't she upset with her daughter for stealing in the first place? She should be glad her daughter got caught because it may keep her from doing it again.
Posted by The Triplets boy boy girl on 2012-04-21:
What, did any of you not read, they thought she was someone else. Someone else who probably looked like the daughter was stealing and they thought it was her.
Posted by trmn8r on 2012-04-21:
I read when the mood strikes me. If there are pictures, that can draw in my attention and everything else kind of blends into the background.
Posted by Anonymous on 2012-04-21:
Still siding with the store on this one. They have the right to detain anyone who they think is committing a crime.
Posted by Buddy01 on 2012-04-22:
I agree they have the right to detain a minor they think is stealing before notifying the parents. Otherwise minors would have a license to steal knowing they could not be stopped because their parents wouldn't be able to be notified unless they were detained.
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Water and sludge in fuel underground storage tanks
Posted by Sparky091854 on 01/01/2012
MOSES LAKE, WASHINGTON -- In the last 3 plus months the local Safeway fuel station has NOT been FILLING up their storage tanks and therefore they are allowing large buildups of condensation and sludge that is being pumped into customers vechicles this is causing very poor operation of the fuel system and necesary maintenance to customers equiptment that shouldn't have happened!! In asking attendants they say they don't understand why the tanks are so low I think Safeway is trying to clean out the sludge in their tanks the easy way!! They are allways so quick to change the price of fuel even when the fuel in the storage tanks COST was consierably less in price we are dealing with about 70000 gals of fuel storage and more it takes a few weeks to draw that amount down!! Ask your attendents what the level of the tank you are pumping fromis at and what the capacity is that will PROVE why they are full of water and they aren't doing anything about it!! Iam contacting corporate to let them know and will give them a week to respond then letters to the editor ect will start appearing in the newspaper!!
     
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Posted by FoDaddy19 on 2012-01-02:
I'm curious of how the OP came to this conclusion. Or what would cause one to have such suspicions. It's not like there aren't filters in the pump to catch debris and/slug as well as water traps.
Posted by sparky091854 on 2012-01-04:
Sorry filters only catch part of the water in gas engines they have to add dryers to absorb the moisture and they run very rough in icy weather they won't start! Diesels you can gel up and also going down the road cold you will get a SLUG of contamination injected into the injectors and the engine runs rough for a few minutes if it clears!! We also checked with the attendants after having so many problems and are fueling up at a truck stop that turns over their fuel more often since they service over the road truckers!!
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Impressively Good For Frozen Food!
Posted by Virgina_tide on 12/30/2011
SILVER SPRING, MARYLAND -- Recently picked up (to try) Safeway's Select brand of frozen chocolate croissants and the frozen baklava rolls. Oh, my - think these are made with phyllo dough, and I am sure they are very bad for me, but I was impressed - the little chocolate croissants bake up in 15 minutes and are to die for - semi-sweet chocolate with the flakiest tender pastry. The heavily sweet, rich baklava rolls just have to be defrosted and are fragrant, tender, and flaky with nuts and the tiniest hint of lemon. Rarely am so ecstatic about a dessert, but both of these are a lovely way to finish dinner or a rotten day with a little fresh fruit and drinks. Don't usually make special trips for desserts (except for Trader Joe's Raspberry Macaroon cake) but I'll be stopping by Safeway to stock up on these for New Year's.
     
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Posted by Anonymous on 2011-12-30:
Sounds good. I'll have to try these desserts
Posted by virginia_tide on 2011-12-30:
Try fresh raspberries with the chocolate croissants - the boxes don't make them look like much, but yum! The frozen panna cotta is great too, as good as Trader Joe's was.
Posted by ChuhBaca on 2011-12-30:
I heard a commercial on the radio for gorgonzola pastry puffs at Safeway. I found the nearest Safeway to pick some up! They were really good, but I was inspired to improve upon their creation. Haven't attempted it yet.
Posted by Anonymous on 2011-12-30:
I have always enjoyed shopping at Safeway. They seem to carry quality product for a decent price. Nice review!
Posted by At Your Service on 2011-12-31:
I wish we had many more good compliments like this to set off all the complaints.
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Cashiers Usually give you the worst customer services
Posted by Heidy on 11/02/2010
SILVER SPRING, MARYLAND -- Safeway Store #1565
15411 New Hampshire Ave.
I shopped there for the last seven years and most of the cashier are very nice. To day I have both of my kids with me, I bout $300 of groceries and the cashier Susan was very nasty. I was asking her to check if the cookies were on sale she didn't even give me eye contact and I reaped ted to her I'm not taking that if you don't check the price!!! she refused to check and I asked her what was her problem, she said you're holding up the line. I decided to talk to the manager and supervisor just said she's probably having a bad day. I just left upset obviously no one really follows the good customer service rules. I will not go to Safeway anymore, I have giving them enough of my money, to get treated like I'm some low class human being or an ignorant full. She needs to find another job or get some customer service classes.

     
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Posted by Anonymous on 2010-11-02:
So....did you get the cookies and were they on sale?
Posted by momsey on 2010-11-02:
Is it really fair to stop doing business somewhere you've been happy with for seven years because of one cashier with an attitude? Maybe she was having a bad day. That wasn't the proper response from the supervisor, for sure, but I don't think it's fair to boycott a good business because of one bad apple.
Posted by Ytropious on 2010-11-02:
"no one really follows the good customer service rules."

Didn't you JUST say you were going there for 7 years without a problem and most cashiers are pleasant? So how come all of a sudden one sour grape ruins those past 7 years? I'd chalk it up to her having a bad day and keep shopping there.
Posted by Anonymous on 2010-11-02:
Definitely keep shopping there if you've had pleasant experiences in the past. If you feel uncomfortable about the cashier, simply avoid her line in the future. If it's the only line available, then please do a follow-up to this post. I'd love to hear how it goes the second time around. Heck, she might even remember you and apologize for having had a terrible day. You never know!

Posted by rockfishing on 2010-11-02:
If you spoke with the manager and they said that she was having a bad day, then she probably was having a bad day. Store employees are not robots, they are real people with problems we all have. Maybe she just found out her child has an incurable illness, a sick or recently deceased parent. Maybe she just found out she has cancer. Maybe her home is being foreclosed. Maybe you were holding up the line. They do have a customer service desk there for your questions. That's the place for them. If the price was wrong you would be sent there anyway. One issue in 7 years is not at all a bad record.
Posted by Anonymous on 2010-11-02:
All she had to do was look at the tape shooting out of her machine and tell the customer if the cookies rang up as a sale or not! That's her job. We all have bad days but that is no excuse for wasting the customer's money and the OP had every right to expect that the cashier handle the request. If the supervisor was so sympathetic to the cashiers bad day - he/she should have excused the cashier to another area of the store and have someone else to ring customers up or do it themselves. When I am on the job, I am expected to do it. When I feel that I cannot, I stay home or leave early. When you are front and center, you represent the institution, not just yourself and your personal problems have no place there.
Posted by jktshff1 on 2010-11-02:
"I reaped ted to her I'm not taking that if you don't check the price!!!" Works both ways.
Posted by Starlord on 2010-11-02:
The scanner is connected to the store computer that keeps track of prices. Just exactly how is the cashier going to check to see if the cookies in question were on sale or not without causing a delay? Were the cookies shown in the flyer as being on sale? Did you have a copy of the flyer? I have news for you, the cash register does not give the regular price of items when they are on sale, and the average store has thousands of items. Find out for yourself if they are on sale before taking them to the cashier.
Posted by Venice09 on 2010-11-02:
I agree with everyone who advised not to boycott a store over one incident, but I also agree with incrediblelee. As far as holding up the line, at my supermarket it only takes a few seconds for the cashier to check a price. And they never mind doing it, bad day or not.

Are there scanners in the store, OP. If so, you could have checked the price before heading for the register. That's what I do.
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Self Checkout
Posted by MDSasquatch on 09/30/2010
MARYLAND -- This is probably not unique to Safeway, but it is where I noticed it. I am not a people person and I love the convenience of the self-checkout lanes.

This past weekend, my son asked me to get him some bagels. I stopped at Safeway and noticed that they were around $3.99 a dozen. I got a dozen.

When I got to the register, I pushed through the on-screen display, found the bagels and entered my quantity(12). The total came out to $7.xx almost double what the sign said in the bakery.

I eventually got some assistance and found out that I should have searched more until I found the "dozen bagel" button. It all got straightened out, and I now know that 12 is not the same as a dozen at Safeway.

Point is this, be very careful at self checkouts; the lack of cashier experience can cost you $$$ if you are not careful.
     
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Posted by Venice09 on 2010-09-30:
Thanks for the warning. It's a good thing you were paying attention.

I never use the self-checkout. I would only consider using it if I got a discount on my purchase. I wish stores would just do away with them instead of doing away with human cashiers.

Posted by Anonymous on 2010-09-30:
I do not like the self check out stands either, but I understand why some do. Usually what I notice is that there is one employee that is overseeing 4-5 self check out stands and is constantly running back and forth trying to help people who are having trouble. 9x out of 10 I am through my check stand before them, too...so they don't seem to be that convenient to me. I too would rather see more bodies given jobs.

But, to the real point of your review, this is good advice... I wouldn't think there was a difference between 12 and a dozen either. Thanks for sharing!
Posted by Nohandle on 2010-09-30:
I don't use the self check out lanes period. Some swear by them and fine if that's what they want. I wonder MD if you had a cart full of groceries you would have noticed at the time the huge price difference with the bagels? Very nice reminder for all.

Venice, agreed... I'm one if a business wants to offer me a discount for pumping my own gas and ringing up my own groceries then I'm all for it. Take a spot behind me in the self check out lane.
Posted by Anonymous on 2010-09-30:
You have to be vigilant at the checkout lines regardless if you are doing the scanning or otherwise, especially with discounted items.

(VH)
Posted by MRM on 2010-09-30:
I prefer a cashier so that I could use some coins and not bills.
Posted by Anonymous on 2010-09-30:
I wouldn't use the self check out even if I was offered a discount. I hate seeing jobs being taken away from able bodied persons.
Posted by SteveWiginowski on 2010-09-30:
I normally do prefer the self-checkout, but it's intentions are basically for customers with few items. If I'm there grabbing a couple items, self-checkout is great. I don't have to wait in the lines (if there are any), and I'm familiar enough with the self-checkout process, so I'm in and out quickly.

I did use the self-checkout once with a full cart, but that was only because the grocery store I was at was ridiculous. I was in a line, waited 10 minutes, and then put everything on the conveyor belt once I had the chance. Everything was on and the customer in front of me was finishing up in paying. After they paid, the cashier turned off her light and said she was taking no more customers. I asked her what I was suppose to do. She said "I don't know" and walked away. I saw a manager and asked if anyone was going to take over this register, they said "No". So I had to put everything back in the cart (which had over $100 worth of groceries), and decided to do self-checkout instead of waiting in another 10 minute line. I thought about just leaving everything on the conveyor belt and just leaving the store.
Posted by MDSasquatch on 2010-09-30:
Maybe it is just the Safeway in my neighborhood, but they have a lot of human cashiers and human baggers at each register, the self checkout is just another option.

Seems like a good situation to me, but I am an introvert.
Posted by Anonymous on 2010-09-30:
JC, if it were a gas station I would totally agree but at a Grocery store the self checkout lines save us money, save the other cashier's jobs and help pay their wages.
More cashiers equals to less profit, lower wages and higher prices.
Posted by Anonymous on 2010-09-30:
SW, are you serious?? I would have left, well I'd like to think I would have left, but than again that would have meant I'd have to go somewhere else and do all that shopping again..but that is terrible!

Kisha, yea I suppose it does have it's good side too. ;) One reason why I shop primarily at Fred Meyer is there are express lanes for 12 items or less, family lanes, regular lanes and self check out lanes and they nearly always have all of them open. Plus, with Freddy's, I do get a gas discount for using my rewards card (all gas stations here are self serve).
Posted by Ytropious on 2010-09-30:
I love self check outs because I too am not a people person (shocker, lol). I know of only one Walmart still with them which sucks. One local grocery store has them which is nice, but I never really shop there. I honestly wish everywhere had self check outs. I'm a cashier by trade, I can ring myself out faster then most of my cashier brethren.
Posted by Anonymous on 2010-09-30:
I love the self checkout if I have a few items to buy. If I'm buying a lot or purchasing alcohol, I use the human cashier. I brought my 6 year old nephew shopping one time and I used the self checkout. I put in a $20 bill and when the change came out, my nephew said "wow this machine gives you free money!" I laughed and explained it was giving me my change.
Posted by SteveWiginowski on 2010-09-30:
JC, I really wanted to leave everything there, but I would've felt bad, and I didn't want to go shopping all over again.
Posted by Nohandle on 2010-09-30:
I'm the same way Steve. No way would I have left the store with a cart full of groceries still sitting there just to make a point. Then I have to go somewhere else and start over. I do think a "lane closed" sign should be placed behind the last shopper in that line. That's what is done in this area.
Posted by SteveWiginowski on 2010-09-30:
If the cashier turner her light off before I put anything on there, or if she said "last customer" before I put anything on there, then I wouldn't have minded. It's what I've seen before, but it didn't happen.
Posted by jktshff1 on 2010-09-30:
I scan the bar code. Never had to pick the product.
Posted by Anonymous on 2010-09-30:
Was was the exact wording on the sign? Was it was a special price or regular price? At the safeway's here, in order to get the sale/special price, you have to have a safeway club card or else you pay the regular price. Do you have a safeway club card and did you swipe it at the register?
Posted by Anonymous on 2010-09-30:
Good point Samantha.
In some cases you have to get the attendant to key in an additional discount as well.
Posted by Venice09 on 2010-09-30:
Steve, I can't believe the cashier didn't say something to you BEFORE you put all the items on the belt. She must have seen you doing it at some point. There might be a reason she had to leave, but I can't believe the manager didn't get someone else to ring you up. To just leave you there with no explanation or attempt to help you is inexcusable. I have to tell you, I would have left. And I would have made sure the manager knew I was leaving. I can put up with a lot, but not something like that.

Maybe I'm being cynical, but I don't think self-checkouts result in lower prices or higher wages. I think the only result is higher profits. That's one of the reasons I think they should offer a discount to people who use them. I am not usually ornery, but I just don't see why I should do a cashier's job for free when someone else could be getting paid to do it. However, the real reason I don't use the self-checkout is that I don't want to interact with a machine. It makes me feel like I'm in an episode of the Twilight Zone where machines have taken over. I would never want to live like that.
Posted by Venice09 on 2010-09-30:
MD, you and the cashier in the current Target review would get along just great! ;)
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Letter written to Safeway Inc.
Posted by HDL on 09/02/2010
ARIZONA -- Safeway, Inc.

To Whom It May Concern (This Concerns Us All):

I am writing this letter in hopes of reaching someone who cares, although I question if the timing of this letter is several years too late. The reason for starting this letter with such strong words is simple; your company is making a mockery out of what American business should be.

I have had the good fortune in recent years to befriend several Safeway employees. It was through these friendships that I noticed a common theme – they are all good people, they all worked for your company for five plus years, and they all feared how long their employment with you would last. “Why such fear?” I wondered. But then as time moved forward, my understanding of their fear became clear.

My first realization of your company’s lack of care came about during your most recent contract negotiations. I understand that the relationship between the union and a company is a vital one and I am not writing this letter to get into those political debates, but I do question WHY an established company such as yours would hold out on negotiations when all the people want are guaranteed forty-hour work weeks and the health insurance that was promised to them upon first being hired.

My friend who just celebrated twenty years with your company started out with a great pension, the ability to move to different Safeways and be guaranteed pay and position, he had flexibility in hours, decent pay, and great benefits. To date, everything that was promised to him upon hiring has dissolved away. His pension is almost non-existent; he is only guaranteed pay and position if he stays within a certain parameter of stores, and lately, it appears that because he gets paid more dollars per hour than the new-hires, he is being forced out. His hours have been cut, his department changes daily, his scheduled hours are random and in his opinion, his manager is attempting to do everything right by him. Wow, if that is doing “right” by an employee, I would hate to see what doing something “wrong” would be. Being a corporate person myself, I know what you are thinking. He must be a problem employee, he must lack motivation, maybe his time is just up, but I assure you, his character is steadfast and true, it is the business practices that are being imposed by you that are wrong, not the employees that you are pegging as the problem.

So now your stores will be left with “newbies” – no one who knows the customers, no one who knows the business, and no one who is making any kind of sustainable living who will even care to go the extra mile. And it is because of this, that I am writing this letter. I want you to know, in print, that I will not be purchasing another item from your store. I will be very vocal about my opinions regarding your company and as they teach you in marketing 101, word of mouth is everything, and I most certainly have the gift of gab.
     
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Posted by leet60 on 2010-09-02:
Nothing personal intended here. To the OP and their friends that are employed by Safeway. Every issue you posted is almost normal course of business in America in today's world. There was a time, when union contracts were beneficial in this country as many laborers were simply working in subpar conditions for subpar wages.

Simply put, the conditions your friends are reporting to you are almost the status quo for every retail job in this country. The focus of the employer is to make as much profit as possible for shareholders. The conditions outlined are not in the least unreasonable and if benefits promised by the employer have been negotiated away by the union, the union is at fault.

Your friend(s) should consider themselves lucky to remain employed, believe me there are many who would jump at the chance for the job just to be working.
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