KING CITY, OREGON -- Recently, I went to the Safeway grocery store in King City, Oregon, for cat food. I was looking for a specific brand that both of my cats had eaten before and loved. I knew this particular brand of cat food came in two different sizes because I had seen different sized bags at a different store earlier.
I wanted to buy the larger size but unfortunately didn't see it on the shelf so I picked up the smaller size bag. Thinking maybe I had missed it, I scoured the shelves one more time and lo and behold I found a larger sized bag. I took it to the register, purchased it and went home.
I cut open the bag to feed my cats and when I saw the huge chunks of kibble, that's when I realized I had accidentally purchased dog food of the same brand. I knew it was entirely my fault for not paying closer attention to the writing and pictures on the package. Although the store keeps cat and dog food on opposite sides of the aisle, I had reached to the very top shelf where excess product is usually stored and they must have stored extra dog food above the cat food.
I called the store and explained what happened and was told to come back to make an exchange. I wish I could recall the name of the woman who helped me so I could mention her personally. She accepted the opened bag of food without question and made the exchange even though it was made complicated by the fact that the dog food was more expensive than the cat food and that I had used a coupon for the original purchase. Again, making the wrong purchase in the first place was nobody's fault but my own but I truly appreciate that Safeway was willing to make the exchange anyway. I'm sure my cats appreciated it, too.
SILVER SPRING, MARYLAND -- Safeway Store #1565 - 15411 New Hampshire Ave. I shopped there for the last seven years and most of the cashier are very nice. Today I have both of my kids with me, I bout $300 of groceries and the cashier ** was very nasty. I was asking her to check if the cookies were on sale, she didn't even give me eye contact and I repeated to her "I'm not taking that if you don't check the price!!!" She refused to check and I asked her what was her problem, she said you're holding up the line.
I decided to talk to the manager and supervisor, just said she's probably having a bad day. I just left upset, obviously no one really follows the good customer service rules. I will not go to Safeway anymore, I have given them enough of my money, to get treated like I'm some low-class human being or an ignorant fool. She needs to find another job or get some customer service classes.
SACRAMENTO, CA, CALIFORNIA -- I began using Safeway's delivery service when a friend of mine with cancer needed help because she can't walk. I figured that I could get hers and my groceries delivered, then all I'd have to do is deliver her groceries to her. I was wrong. With Safeway's delivery service I ended up spending much more time (& considerable aggravation) than if I'd just gone to the store, dropped my groceries off at home, & continued on to her house. That's what I'm back to doing now; it's quicker & easier in the long run.
I used their delivery service a total of 6 times. EACH & EVERY TIME there were myriad mistakes with the order. EACH & EVERY TIME I was overcharged, usually to the tune of $20 or more. EACH & EVERY TIME I was charged for items that weren't delivered. EACH & EVERY TIME I received the absolute dregs when it came to produce or meat. NEARLY EVERY TIME they would deliver milk that was past its expiration date. EACH & EVERY TIME they do not substitute when you ask them to, requiring a trip to the store, thus defeating the purpose of delivery.
The best part is dealing with their "customer service." They are an ignorant, rude bunch, who, alongside their belligerence, cannot perform simple addition (2nd grade math).
I gave up after my last order. They had overcharged me by $22; I only got a credit for $15 despite repeatedly emailing them. My last order also included 2 cartons of milk that were past their expiration date, and many items that were out of stock that I requested substitutions (these they always ignore).
I've shopped at Safeway for a decade. After my nasty experiences with their delivery "customer service," I've taken my grocery dollars elsewhere.
In 2008 I was trying to avoid conflict by calling ahead of time to set up a date of cancellation of services because that I was moving. I was out of my contract at the time. The representative informed me that I would be receiving boxes to send back the equipment. The cancellation came, the boxes didn't. I had to keep bothering the new tenants to see if the boxes had arrived. The day the boxes arrived, my bank account got charged by DISH Network for $500. I sent the equipment in, got my money back, no - only a slight problem at the time.
Now it's 2012 and I call looking to get new service, willing to enter into a 2-year contact, mind you, with a company that mishandled my account before just to find out that I have past due charges on an account that was paid in full and closed. Now I'm being told I need to pay this charge before I can get into a new contract. Now the customer service people were very nice, even offered to meet me halfway on the balance which was only a little over $100, bringing what I owe to like $50 something. Now I ask you, if I had owed that money before, don't you think they would have taken it out of the $500 they returned to me for the equipment? It's all fairly simple to explain someone.
SAN FRANCISCO, CALIFORNIA -- I have a 15-year old daughter that I drop off every day to Safeway to buy her 2 for 1 dollar donuts. My daughter had just started high school so she was so afraid every morning to go to school. I had just dropped her off to Safeway when 5 minutes later, I get a call from her stating she is being detained for stealing a 50 cent donut. She had explained to me a lady had detained her and was going through her bags. My daughter said they told her that they were calling the police.
My daughter left the store and ran to school. The next morning I went to the store and asked the lady to tell me why she detained my daughter. The lady told me she thought my daughter was someone else. I had explained to her she had no right to put her hands on my daughter or detain a minor without calling her parents. She was not the security, she does the carts. I was really upset about this whole situation. We shop at Safeway on a regular basis. My daughter has never been through anything like this.
MOSES LAKE, WASHINGTON -- In the last 3 plus months, the local Safeway fuel station has NOT been FILLING up their storage tanks and therefore they are allowing large buildups of condensation and sludge that is being pumped into customers' vehicles. This is causing very poor operation of the fuel system and necessary maintenance to customers' equipment that shouldn't have happened!! In asking attendants, they say they don't understand why the tanks are so low.
I think Safeway is trying to clean out the sludge in their tanks the easy way!! They are always so quick to change the price of fuel even when the fuel in the storage tanks' COST was considerably less in price. We are dealing with about 70000 gals of fuel storage and more, it takes a few weeks to draw that amount down!!
Ask your attendants what the level of the tank you are pumping from is at and what the capacity is - that will PROVE why they are full of water and they aren't doing anything about it!! I am contacting corporate to let them know and will give them a week to respond then letters to the editor, etc. will start appearing in the newspaper!!
SILVER SPRING, MARYLAND -- Recently picked up (to try) Safeway's Select brand of frozen chocolate croissants and the frozen baklava rolls. Oh, my - think these are made with phyllo dough, and I am sure they are very bad for me, but I was impressed. The little chocolate croissants bake up in 15 minutes and are to die for - semi-sweet chocolate with the flakiest tender pastry. The heavily sweet, rich baklava rolls just have to be defrosted and are fragrant, tender, and flaky with nuts and the tiniest hint of lemon.
Rarely am so ecstatic about a dessert, but both of these are a lovely way to finish dinner or a rotten day with a little fresh fruit and drinks. Don't usually make special trips for desserts (except for Trader Joe's Raspberry Macaroon cake) but I'll be stopping by Safeway to stock up on these for New Year's.
MARYLAND -- This is probably not unique to Safeway, but it is where I noticed it. I am not a people person and I love the convenience of the self-checkout lanes. This past weekend, my son asked me to get him some bagels. I stopped at Safeway and noticed that they were around $3.99 a dozen. I got a dozen. When I got to the register, I pushed through the on-screen display, found the bagels and entered my quantity (12). The total came out to $7.xx, almost double what the sign said in the bakery.
I eventually got some assistance and found out that I should have searched more until I found the "dozen bagel" button. It all got straightened out, and I now know that 12 is not the same as a dozen at Safeway. Point is this, be very careful at self-checkouts; the lack of cashier experience can cost you $$$ if you are not careful.
I had been using Safeway's home shopping delivery service, but decided to check prices in their actual store. This a partial letter I sent to Safeway...
"You people are finished ripping me off..I didn't purchase the following items or weren't able to, but when I went into an actual Safeway store...this is what I found online: iceberg lettuce $2.59 - store $.98; Lucerne butter $2.59 - store $1.99; delicious apples, none offered online but expensive - in store .98 a pc; oranges, online 1.69 pc - in store .98 a pc; Tillamook Jack cheese, online 3.99 - store 3.79; Tillamook pepper Jack, $4.49 online - in store 3.79.
Will I shop online again?? Absolutely not!!! Will I shop Safeway again at all? Probably not. I don't know how many times you ripped me off before online, but you WILL NEVER have the opportunity again. You also earned all of my free word-of-mouth advertising.
FAIRFIELD, CALIFORNIA -- I now go out of my way to a competing grocery story simply because I am tired of getting pummeled by charity requests in and outside of the store. Here is a typical customer experience at your store. Customer parks, they get hounded for money on the way in by a different charity every week. Then, once the customer comes in and buys an item, we get asked to donate again by the cashier to another charity. Then, on the way out, the customer leaves through the exit door, in which another charity person has his hand out.
It's absolutely ridiculous and I personally know of 2 other people in my neighborhood that go out of their way to a different grocery store because of this same problem.