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Cashiers Usually give you the worst customer services
Posted by on
SILVER SPRING, MARYLAND -- Safeway Store #1565
15411 New Hampshire Ave.
I shopped there for the last seven years and most of the cashier are very nice. To day I have both of my kids with me, I bout $300 of groceries and the cashier Susan was very nasty. I was asking her to check if the cookies were on sale she didn't even give me eye contact and I reaped ted to her I'm not taking that if you don't check the price!!! she refused to check and I asked her what was her problem, she said you're holding up the line. I decided to talk to the manager and supervisor just said she's probably having a bad day. I just left upset obviously no one really follows the good customer service rules. I will not go to Safeway anymore, I have giving them enough of my money, to get treated like I'm some low class human being or an ignorant full. She needs to find another job or get some customer service classes.
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Anonymous on 11/02/2010:
So....did you get the cookies and were they on sale?
momsey on 11/02/2010:
Is it really fair to stop doing business somewhere you've been happy with for seven years because of one cashier with an attitude? Maybe she was having a bad day. That wasn't the proper response from the supervisor, for sure, but I don't think it's fair to boycott a good business because of one bad apple.
Ytropious on 11/02/2010:
"no one really follows the good customer service rules."

Didn't you JUST say you were going there for 7 years without a problem and most cashiers are pleasant? So how come all of a sudden one sour grape ruins those past 7 years? I'd chalk it up to her having a bad day and keep shopping there.
Anonymous on 11/02/2010:
Definitely keep shopping there if you've had pleasant experiences in the past. If you feel uncomfortable about the cashier, simply avoid her line in the future. If it's the only line available, then please do a follow-up to this post. I'd love to hear how it goes the second time around. Heck, she might even remember you and apologize for having had a terrible day. You never know!

rockfishing on 11/02/2010:
If you spoke with the manager and they said that she was having a bad day, then she probably was having a bad day. Store employees are not robots, they are real people with problems we all have. Maybe she just found out her child has an incurable illness, a sick or recently deceased parent. Maybe she just found out she has cancer. Maybe her home is being foreclosed. Maybe you were holding up the line. They do have a customer service desk there for your questions. That's the place for them. If the price was wrong you would be sent there anyway. One issue in 7 years is not at all a bad record.
Anonymous on 11/02/2010:
All she had to do was look at the tape shooting out of her machine and tell the customer if the cookies rang up as a sale or not! That's her job. We all have bad days but that is no excuse for wasting the customer's money and the OP had every right to expect that the cashier handle the request. If the supervisor was so sympathetic to the cashiers bad day - he/she should have excused the cashier to another area of the store and have someone else to ring customers up or do it themselves. When I am on the job, I am expected to do it. When I feel that I cannot, I stay home or leave early. When you are front and center, you represent the institution, not just yourself and your personal problems have no place there.
jktshff1 on 11/02/2010:
"I reaped ted to her I'm not taking that if you don't check the price!!!" Works both ways.
Starlord on 11/02/2010:
The scanner is connected to the store computer that keeps track of prices. Just exactly how is the cashier going to check to see if the cookies in question were on sale or not without causing a delay? Were the cookies shown in the flyer as being on sale? Did you have a copy of the flyer? I have news for you, the cash register does not give the regular price of items when they are on sale, and the average store has thousands of items. Find out for yourself if they are on sale before taking them to the cashier.
Venice09 on 11/02/2010:
I agree with everyone who advised not to boycott a store over one incident, but I also agree with incrediblelee. As far as holding up the line, at my supermarket it only takes a few seconds for the cashier to check a price. And they never mind doing it, bad day or not.

Are there scanners in the store, OP. If so, you could have checked the price before heading for the register. That's what I do.
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Unsafe and lacks any customer service
Posted by on
SAN JOSE, CALIFORNIA -- I am 8 mos pregnant & was shopping at this location when I slipped & fell right in front of the check out lines. When I was on the floor I felt water dripping on my head, I looked up to find an HVAC vent dripping water onto the floor. The store had several yellow cones off to the side (pushed up to the end cap). Obviously those weren't properly placed nor did they have a bucket to capture the water that was landing and splattering across the floor (then dragged by carts).

Needless to say, not a soul bothered to help me get up nor attended to the situation. Absolutely, no satisfaction from the employees on shift (6PM on a Thurs). I made several attempted to reach the Store Manager, to make him aware of what happened. When calling the store, several times the phone was never answered or I was hung up on or provided misinformation etc... Finally I spoke to a very nice Asst Manager & she assured me that her manager was on vacation (something that everyone previously neglected to tell me). She took down all my information and assured me he would call me upon his return (dates provided).

Of course, I never heard from the manager until I sent an unfavorable review to Safeway's customer service. I asked that no one from the actual location contact me and they disregarded that request & made the store manager contact me.(The store manager lacked comprehension skills and is certainly a liability to the company. I can see why this location has unfavorable reviews on many opinion websites.)

He initiated the call by addressing me by the wrong first name. He was unable to identify if the HVAC unit had been repaired, he "imagines it's been fixed but, not sure". I just wanted assurance that this won't happen to anyone else and he was unable to confirm that. He went on to tell me that not all his employees are trained on the "new" phone system hence my difficulty reaching him. His mono toned "uh yeah" leads me to believe he has no comprehension of what potentially could have happened to myself (& unborn child). I wasn't looking to sue or make anyone's life difficult...I just wanted to make sure this wasn't blatant negligence, rather just a mistake that won't happen again. If this guy is running the show, I can guarantee this will happen again & Safeway will be paying a lot to someone legitimate or an opportunist. Either way, maybe Safeway will get the point and provide safer conditions and certainly have better individuals communicating with their customers.
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Anonymous on 07/09/2009:
I hope after you fell you went to your doctor to make sure that the baby is OK.
Annoyed in Sunnyvale on 07/10/2009:
Oh yes, thankfully I never fell on my belly. I did everything I could due to avoid that. Unfortunately, that meant wrenching my back and doing the splits.
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Checkout A Rip-Off
Posted by on
I am a value-conscious consumer and I always check the sale ads before I go shopping. Safeway has good deals every once in a while, but their every day prices are so high that I often leave without buying what I went in for. Last week their avocados were $1.99 each and at other area stores they were $0.99. Broccoli was $1.99/lb and elsewhere it was $0.99. But the real reason for my complaint is the checkout register. The way the prices ring up it is impossible to read. If something is on sale for $1.99 and the regular price is $3.49, it will ring up as “$3.49; savings $1.50.” So I have to do quick math in my head to make sure it rang up right. Why not just ring up as $1.99? And, if I use one of their coupons, it doesn’t calculate until the end, so I have to remember the regular price and then do mental math. What I do instead is add up the prices of all the items in my basket before I get to the register, and then hope my total at the register is close. This is the only way to make sure I am not overcharged for anything. The final part of my complaint is what happens when something rings up incorrectly – which is often. In spite of all my coupon-clipping and circular-watching, I still get overcharged at Safeway. Last week I bought a bottle of wine with a red tag price of $5.98. It rang up as $6.98. I had to go to customer service, and then walk the employee to the wine section to prove the price, then walk back to customer service, and then get my $1… what a lot of trouble for something that should have been done correctly to begin with. I asked about price-guarantees and the employee just shook her head.

If I hadn’t caught it, Safeway would have stolen that $1 from me. This is a common occurrence at Safeway and I often wonder why I bother to go in there.
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Anonymous on 05/12/2009:
I had thought Safeway was long gone, but I know that at Kroger and Albertsons, if an item rings up incorrectly it is free. It does exclude beer and wine though.
With a policy like that, you can be pretty certain their prices are correct at the register.
jimworcs on 05/12/2009:
Why do you bother going in there? The only way stores learn is for customers to abandon them, then they get it. No amount of individual complaints will do it... half the time the staff don't even pass feedback on.
Anonymous on 05/12/2009:
At my supermarket, in another whole part of the country, they ring up exactly the same way.
saj80 on 05/12/2009:
What I don't like is that many of these stores show two prices: one for the walk-in customer, and one for a customer with a store card. I walked out of a grocery store once, leaving everything at the checkout, because my price was significantly higher than the prominent price shown on the display, all because I didn't have a store card.
Anonymous on 05/12/2009:
saj80, if I was in line behind you, I would have let you use my card..

BokiBean on 05/12/2009:
saj, that is terrible. Its ridiculous because its just a marketing device... Here, they have spare cards at the registers for people who don't have them, they can just zip them across so customers still get the discount.
spiderman2 on 05/12/2009:
All the different grocery stores I shop (4) have their purchases ring up the same way and they take the coupons off at the end. I keep an eye on the readout as the cashier is doing his/her thing.
saj80 on 05/12/2009:
They usually show the "customer" price in bold, and the "normal" price in small print at the bottom of the display label, which was the case in my situation. MissMarple, I will take you up on your offer if we ever buy groceries together!
Anonymous on 05/12/2009:
It is probably done that way because you are charged tax at the regular price before the coupon or club card savings is deducted.
Anonymous on 05/12/2009:
There is a Safeway right by me, but I don't ever go there. Not cause of the price, but because everything is too high for me to reach. I'm 4 foot 11 inches and I swear you have to be 6 feet tall to reach anything on the shelves.
Anonymous on 05/12/2009:
I'm 5 foot 8, and its hard for me also.
Anonymous on 05/12/2009:
The soda aisle is the worst. I am forced to buy cans instead of liters cause they are on the lower shelves.
BokiBean on 05/12/2009:
I hate scrabbling at those liter soda bottles over my have to tip them right in the direction of your face sometimes.

Also, today at Food World I noticed that some of the prices were listed as 6/$8.00, etc. Just give me the price for one or two.
Anonymous on 05/12/2009:
Boki, I have had many a bottle of soda fall on my head. Wal Mart's soda aisle is the same way
BokiBean on 05/12/2009:
I was going to mention Walmart. I haven't been hit yet but I'm really wary. Its even worse when someone takes the one in the front, and the other bottles don't fall forward..then folks like us have to start jumping or climbing. :D
Anonymous on 05/12/2009:
I usually go find the hottest male employee and play the damsel in distress act so he can get the bottle down for me.
GenuineNerd on 05/12/2009:
Some grocery chains that use cards, such as Giant Eagle, DO NOT keep spare cards at the registers, since the cards are used to register gasoline spend $50 at Giant Eagle, and you get 10 cents off per gallon on gasoline.
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Good Customer Service Shouldn't Be So Difficult
Posted by on
BAY AREA, CALIFORNIA -- I've lived in the Bay Area for quite a few years. It's disappointing to see Safeway, a company that used to have a pretty good reputation, go downhill with regards to their customer service, something I believe will only further damage their relationship with the public.

Lately, I'm noticing more and more dissatisfaction with Safeway's customer service on online forums. In many of those forums, suggestions are made to file complaints with Safeway's Main Office to resolve issues.

I think it's useless to complain to Safeway. In my opinion, they already know how bad their hired help is getting. Frankly, I just don't believe they care, anymore. Sure, they'll release PR statements, blah, blah, blah. But, in the end, nothing really seems to get done.

What Safeway doesn't want, I believe, is customers sharing their bad experiences on forums like this website. Here, Safeway can't control the flow. They can't just patch it up and make it go away.

If a customer has been wronged by Safeway, posting their experience online will have greater effect. People do consider this sort of information when looking for a place they can rely on to shop for their families. It's a personal thing, and it does matter.

For me, Safeway sucks, plain and simple. I see the tactics their employees and managers use. I believe they're meant to discourage dissatisfied customers from complaining about a particular store. The Safeway staff just seem to want that customer gone. They seem to want to make the customer out to be the problem, instead addressing the real issue, bad customer service. Really, I don't believe Safeway's HQ is much better, so contacting them is pointless, to me.

I've seen a pattern of behavior at various Safeway stores which appears to have developed over the last few years. It comes across to me as showing nothing short of contempt for any customer who's not happy with poor performance.

Safeway seems to have gotten so competitive that this aggressiveness has now become displaced, in my opinion, and it's now being directed toward any customer that challenges Safeway's impression of good customer service. It's like the employee/manager takes it personal, so he/she makes things personal. Then, it becomes a more contentious situation resulting in nothing positive getting done, and another customer is lost.

I'm grateful for Safeway's competition. I see it as a haven for folks who've had enough of what I see as Safeway's strong-arm mentality. I think Safeway has lost it's way, and if it doesn't get a grip on its hiring standards, they'll be going the way of the dinosaur.
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Anonymous on 07/09/2008:
I don't get it...what exactly are your specific concerns?
Anonymous on 07/09/2008:
Another disgruntled former employee.
Anonymous on 07/09/2008:
my thoughts exactly..what exactly happened that caused your dissatisfaction?
Anonymous on 07/09/2008:
I can say that since Safeway bought out Von's things have gone downhill at Von's too.
Ponie on 07/09/2008:
If I don't like the service I get at a certain supermarket, or any other establishment for that matter, I just go some place else.
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Observation From A Grocery Store Employee's Perspective
Posted by on
This is something that I get fairly often though I work for Safeway I believe that this can likely apply to employees at most grocery stores. The store is busy, and every open line has at least two to three orders. I'm ringing up my orders but I have my light off indicating that I am closed. None the less I still get someone every now and then that asks, "This is all I have, can you take me?" or they gesture by showing me the few items in their hand or basket.

I kindly say "I'm sorry I'm closed" and I usually get a disgusted and/or frustrated look out of it. I don't want to be a prick, but in this situation I'm usually getting off of work and I've told another customer whose filed into a line next to mine the same thing. If they see me taking YOU in my non-express line, but I refused to take their order, that customer should he or she choose to complain to either the manager or the corporate office, that IS a legitimate complaint.

I may sneak someone if I know it won't cause me any trouble, but technically even though it's an inconvenience to you, I cannot refuse to checkout one person in my non-express line, but then take someone else.

I try my best to put my the plastic rope up when I can as another indicator to customers that I am closed, and I will call for help on the check out lines if I see it's needed without the managers all ready ringing people's orders up.

And just another observation. I highly advise customers to read the whole sign, for items that are on sale. I say this not to be rude but all to often I see that we have a sale for example where you buy two 12 packs of coke products, and get 3 free, and the customer will come through my line with 2 24 packs thinking that it was buy one get one free by making assumptions and not taking the time to read the sign carefully.

Or another might buy a Marie Callender frozen dinner because they see a bunch of them on sale for say $2.00, except for the one that they got where the sign underneath that particular said $3.50. "That's supposed to be 2 dollars! I put my savings card through!"

I hear that then I have to run back to the frozen food section and identify the tag for the item as store policy says I myself or employee verify the price in any kind of dispute. This creates more time in checkout for that customer and anyone behind him. So I say check the tags carefully and be sure to read more than just the price. Even though you may be in a hurry, that might save you time in the long run.

Just some friendly insights here.

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MRM on 06/06/2008:
That's just the way it is in the world of customer service and the retail industry. There will always be people with strange attitudes or personalities.
Anonymous on 06/06/2008:
That has to be a thankless job. I couldn't do it.
You'd love the GF, she will get in the express with like twenty or more items, her debit card is always not going through. She always has to put somrthing back and is a stocker's nightmare for example by putting a frozen entree' back in the CANNED GOODS section!
Ponie on 06/06/2008:
I always use a price-checker if I have any doubt about a sale item. I think more people should make use of them.
BirdmanTim on 06/08/2008:
MRM,I agree that is the way it goes for customer service and retail. Some people are just going to be rude and inconsiderate, others will try to get over on you.

I realize my comments won't change that, I just felt like I wanted to get them out there, and maybe these comments will help customers somehow.

zzrokk, I think every store has SOMEONE like that, they are out there. Sometimes you just have to roll with it.

Ponie, that's good common sense advice, though we don't have price scanners where I work.
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Self Checkout
Posted by on
MARYLAND -- This is probably not unique to Safeway, but it is where I noticed it. I am not a people person and I love the convenience of the self-checkout lanes.

This past weekend, my son asked me to get him some bagels. I stopped at Safeway and noticed that they were around $3.99 a dozen. I got a dozen.

When I got to the register, I pushed through the on-screen display, found the bagels and entered my quantity(12). The total came out to $7.xx almost double what the sign said in the bakery.

I eventually got some assistance and found out that I should have searched more until I found the "dozen bagel" button. It all got straightened out, and I now know that 12 is not the same as a dozen at Safeway.

Point is this, be very careful at self checkouts; the lack of cashier experience can cost you $$$ if you are not careful.
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Venice09 on 09/30/2010:
Thanks for the warning. It's a good thing you were paying attention.

I never use the self-checkout. I would only consider using it if I got a discount on my purchase. I wish stores would just do away with them instead of doing away with human cashiers.

Anonymous on 09/30/2010:
I do not like the self check out stands either, but I understand why some do. Usually what I notice is that there is one employee that is overseeing 4-5 self check out stands and is constantly running back and forth trying to help people who are having trouble. 9x out of 10 I am through my check stand before them, they don't seem to be that convenient to me. I too would rather see more bodies given jobs.

But, to the real point of your review, this is good advice... I wouldn't think there was a difference between 12 and a dozen either. Thanks for sharing!
Nohandle on 09/30/2010:
I don't use the self check out lanes period. Some swear by them and fine if that's what they want. I wonder MD if you had a cart full of groceries you would have noticed at the time the huge price difference with the bagels? Very nice reminder for all.

Venice, agreed... I'm one if a business wants to offer me a discount for pumping my own gas and ringing up my own groceries then I'm all for it. Take a spot behind me in the self check out lane.
Anonymous on 09/30/2010:
You have to be vigilant at the checkout lines regardless if you are doing the scanning or otherwise, especially with discounted items.

MRM on 09/30/2010:
I prefer a cashier so that I could use some coins and not bills.
Anonymous on 09/30/2010:
I wouldn't use the self check out even if I was offered a discount. I hate seeing jobs being taken away from able bodied persons.
SteveWiginowski on 09/30/2010:
I normally do prefer the self-checkout, but it's intentions are basically for customers with few items. If I'm there grabbing a couple items, self-checkout is great. I don't have to wait in the lines (if there are any), and I'm familiar enough with the self-checkout process, so I'm in and out quickly.

I did use the self-checkout once with a full cart, but that was only because the grocery store I was at was ridiculous. I was in a line, waited 10 minutes, and then put everything on the conveyor belt once I had the chance. Everything was on and the customer in front of me was finishing up in paying. After they paid, the cashier turned off her light and said she was taking no more customers. I asked her what I was supposed to do. She said "I don't know" and walked away. I saw a manager and asked if anyone was going to take over this register, they said "No". So I had to put everything back in the cart (which had over $100 worth of groceries), and decided to do self-checkout instead of waiting in another 10 minute line. I thought about just leaving everything on the conveyor belt and just leaving the store.
MDSasquatch on 09/30/2010:
Maybe it is just the Safeway in my neighborhood, but they have a lot of human cashiers and human baggers at each register, the self checkout is just another option.

Seems like a good situation to me, but I am an introvert.
Anonymous on 09/30/2010:
JC, if it were a gas station I would totally agree but at a Grocery store the self checkout lines save us money, save the other cashier's jobs and help pay their wages.
More cashiers equals to less profit, lower wages and higher prices.
Anonymous on 09/30/2010:
SW, are you serious?? I would have left, well I'd like to think I would have left, but than again that would have meant I'd have to go somewhere else and do all that shopping again..but that is terrible!

Kisha, yea I suppose it does have its good side too. ;) One reason why I shop primarily at Fred Meyer is there are express lanes for 12 items or less, family lanes, regular lanes and self check out lanes and they nearly always have all of them open. Plus, with Freddy's, I do get a gas discount for using my rewards card (all gas stations here are self serve).
Ytropious on 09/30/2010:
I love self check outs because I too am not a people person (shocker, lol). I know of only one Walmart still with them which sucks. One local grocery store has them which is nice, but I never really shop there. I honestly wish everywhere had self check outs. I'm a cashier by trade, I can ring myself out faster than most of my cashier brethren.
Anonymous on 09/30/2010:
I love the self checkout if I have a few items to buy. If I'm buying a lot or purchasing alcohol, I use the human cashier. I brought my 6 year old nephew shopping one time and I used the self checkout. I put in a $20 bill and when the change came out, my nephew said "wow this machine gives you free money!" I laughed and explained it was giving me my change.
SteveWiginowski on 09/30/2010:
JC, I really wanted to leave everything there, but I would've felt bad, and I didn't want to go shopping all over again.
Nohandle on 09/30/2010:
I'm the same way Steve. No way would I have left the store with a cart full of groceries still sitting there just to make a point. Then I have to go somewhere else and start over. I do think a "lane closed" sign should be placed behind the last shopper in that line. That's what is done in this area.
SteveWiginowski on 09/30/2010:
If the cashier turner her light off before I put anything on there, or if she said "last customer" before I put anything on there, then I wouldn't have minded. It's what I've seen before, but it didn't happen.
jktshff1 on 09/30/2010:
I scan the bar code. Never had to pick the product.
Anonymous on 09/30/2010:
Was was the exact wording on the sign? Was it was a special price or regular price? At the safeway's here, in order to get the sale/special price, you have to have a safeway club card or else you pay the regular price. Do you have a safeway club card and did you swipe it at the register?
Anonymous on 09/30/2010:
Good point Samantha.
In some cases you have to get the attendant to key in an additional discount as well.
Venice09 on 09/30/2010:
Steve, I can't believe the cashier didn't say something to you BEFORE you put all the items on the belt. She must have seen you doing it at some point. There might be a reason she had to leave, but I can't believe the manager didn't get someone else to ring you up. To just leave you there with no explanation or attempt to help you is inexcusable. I have to tell you, I would have left. And I would have made sure the manager knew I was leaving. I can put up with a lot, but not something like that.

Maybe I'm being cynical, but I don't think self-checkouts result in lower prices or higher wages. I think the only result is higher profits. That's one of the reasons I think they should offer a discount to people who use them. I am not usually ornery, but I just don't see why I should do a cashier's job for free when someone else could be getting paid to do it. However, the real reason I don't use the self-checkout is that I don't want to interact with a machine. It makes me feel like I'm in an episode of the Twilight Zone where machines have taken over. I would never want to live like that.
Venice09 on 09/30/2010:
MD, you and the cashier in the current Target review would get along just great! ;)
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Safeway customer dishonesty in my opinion
Posted by on
I had been using safeways home shopping delivery service, but decided to check prices in their actual store. This a partial letter I sent to Safeway....

you people are finished ripping me off..I didn't purchase the following
> items or weren't able to, but when I went into an actual Safeway
> store...this is what I found
> on line iceberg lettuce $ $.98
> lucerne butter $2.59 store $1.99
> delicious apples, none offered on line but store. 98 a pd.
> oranges on line 1.69pd, in store. 98 a pd, Tillamonk jack cheese on line
> 3.99 store 3.79, Tillamonk pepper jack $4.49 on line, in store 3.79. Will
> I shop online again?? Absolutely not!!! Will I shop Safeway again at all?
> Probably not. I don't know how many times you ripped me off before on
> line, but you WILL NEVER have the opportunity again. You also earned all
> of my free word of mouth advertising.
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spiderman2 on 06/08/2010:
One possible explanation is that if you go to the store yourself you do the work. You are probably paying for the convenience of having someone else do your shopping for you.
andbran on 06/09/2010:
online pricing is always different.
Fufu487 on 06/09/2010:
they pay someone to pack it all up for you and shop for you, of course it costs more. Otherwise, everyone would do it.
dantight on 06/12/2010:
none of you people know what your talking about.......they charge for pulling the items and for the gas................your apparently not very savy
Spider on 06/29/2013:
On line prices are not the same as in store and selection on line is mostly Safeway brands. When I called CS on the price differences between on line and in store, they said read the fine print, back page, last paragraph where their disclaimer is. As far as comments posted about prices being more on line is nonsense if you'd ever used it you would know that there is a separate charge for picking and delivery and a gas surcharge on top of that. It's not cheap and a downright shame for us older senior citizens who cannot leave home.
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Safeway always want your money, in and out of the store
Posted by on
FAIRFIELD, CALIFORNIA -- I now go out of my way to a competing grocery story simply because I am tired of getting pummeled by charity requests in and outside of the store. Here is a typical customer experience at your store. Customer parks, they get hounded for money on the way in by a different charity every week. Then, once the customer comes in and buys an item we get asked to donate again by the cashier to another charity. Then, on the way out, the customer leaves through the exit door, in which another charity person has his hand out. Its absolutely ridiculous and I personally know of 2 other people in my neighborhood that go out of their way to a different grocery store because of this same problem
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Anonymous on 12/19/2009:
So what? This is the season to be charitable. All you have to say is no, you donated already and walk away. Get over it.
Anonymous on 12/19/2009:
Just say no.
Anonymous on 12/19/2009:
If I don't want to contribute, I just keep on walking. It's that easy.

Anonymous on 12/19/2009:
You sound very uncharitable. I sincerely hope nothing ever happens that you need the charity of strangers.
Nohandle on 12/19/2009:
I understand where you're coming from but please don't blame Safeway. Of course they have allowed people to solicit for their particular charity and sometimes it gets a bit out of hand. Your particular Safeway might put a stop to all solicitations if enough complaints are passed on.

I remember the cutest little fellow you ever saw with the Boy/Cub Scouts selling pop corn in front of a grocery store. I told him to give me his sales pitch. He looked at his dad, the Scout Master, and was told what sales pitch meant. He did the finest job you ever heard. It was worth 3 cans of pop corn.

If you don't want to contribute, just walk on by. As long as the solicitations are not aggressive just ignore them. Decide what's best for you.
jktshff1 on 12/19/2009:
What all the others said.
Skye on 12/19/2009:
Just say no thank you, not today, and keep walking. Not that hard.
GenuineNerd on 12/19/2009:
I heard that some retailers (Target in particular) ban the Salvation Army and other charities from soliciting in front of their stores, mainly to please those who are offended by charitable solicitations. (I think Target Corp. does donate money and merchandise to the SA in lieu of the annual bell ringers, though.) I'm not offended myself over Salvation Army bell ringers, Girl Scouts selling cookies, Boy Scouts selling popcorn, the local animal shelter seeking donations or people to adopt pets, etc...if I can't afford to give, so be it. When people get aggressive regarding their solicitations, then it would offend me.
Principissa on 12/19/2009:
I realize that it is annoying to you, but you can just say No or Not today when walking out. I have personally 2 charities that I donate to yearly plus our yearly toy donation to Toys for Tots. If I have a buck or some change on my I have no problem dropping it in a kettle or giving it to a person asking for it outside of a store. I think what bothers me the most is when I tell them "not today" and they get an attitude with me and try to make me feel guilty for not donating money. That's what I have a problem with and it honestly turns me off from the charity they are collecting for.
Ytropious on 12/19/2009:
Never get mad at the cashiers who ask either, it's their job and the charities are legit. I had one woman snipe at me that save the children was a scam. I told her she was misinformed, and a simple no would have sufficed. And pricni I know what you mean about the guilt trip. In Florida there was a company that hired high schoolers to stand outside of places and collect money for DARE, but in the reality only 10% of the money was going to DARE, who knows where the rest were going. One set of kids was outside my workplace and kept telling me how much cheaper their item was for sale then inside and how all the money was going to help the kids. I told him to save it, I knew how it really worked. I'll never forget this one though; my husband and I were bringing our BRAND NEW PUPPY home from the pet store and the girls outside the shop asked us for a donation and we declined saying we wanted to get the little guy home. They rolled their eyes at us and made a remark about how it wouldn't have been that hard to donate. We were shocked that they could be that rude to someone WITH A FREAKING PUPPY IN THEIR HANDS!
Principissa on 12/19/2009:
I only get annoyed when they continue to ask, even after I've said no. After the second time of saying no, they should just drop it and finish the transaction. And stores should not base employee performance on the amount they get donated to a particular charity. It's wrong. Employees should be judged on the quality of their work, not how much crap they can solicit.
Anonymous on 12/19/2009:
Sad thing is, a large percentage of folks only think about giving around this time of year. They don't realize kids go hungry, homeless, etc all year round. So, charities have to make most of the "giving spirit" this time of year.

if more of us gave time, money, items, expertise, whatever we can, all year round, there would not be such a huge push this time of year.
Ytropious on 12/19/2009:
Princi, where I work it's just manager competitiveness to get more donations then the other stores. Sometimes it's also corporate demanding a dollar goal from each location, and the manager gets scolded if the mark is not met. Lastly, sometimes it's a contest, like the company will give the store in each region 300 dollars bonus to use on an employee party if they get the top dollar amount. It's sick really, I know fundraising is serious business, but lets not put a competitive spin on it, you know?
Diabolical on 12/19/2009:
Is rape really the best word?
jktshff1 on 12/19/2009:
They all do pretty good with the resources they have, personally, if I do say anything, I usually tell them I'm a Shriner (I am) and that's the end of that.
Anonymous on 12/19/2009:
jkt, THANK YOU for your dedication. Shriners are amazing, giving souls.
jktshff1 on 12/19/2009:
Just do it for the kids.
DebtorBasher on 12/19/2009:
If you don't want to give, that is your choice...but don't complain about those who are volunteering to help those in need. One day you may be looking for help from the generosity of those volunteers and those who donates and you'll be grateful they are out there for you. So many people forget to put themselves in other people's shoes.

Just say 'no' and keep much time did you lose in your day from someone asking you to donate as you walk by? You don't have to STOP what you're doing to just say no.

I don't give to everyone who ask, but I do make monthly donations to our local food bank and our Children's Hospital. But, it doesn't bother me to see volunteers at the stores or cashiers asking at the check out.
Anonymous on 12/19/2009:
I put twenty one dollar bills in the side pocket of my purse every year and hand the dollars out to the red kettles. When they are gone, I don't feel bad about passing a bell ringer and wishing them a Merry Christmas and not giving. I know I did. As for the rest, I give mostly to animal charities and Toys for Tots through my car dealership. The rest, it's just "no thank you," said with a clear conscience.
Anonymous on 12/19/2009:
ps. Target gives millions to local schools in addition to other charities. I did see a bell ringer outside of one of their stores today!
Abbie13 on 12/19/2009:
GenuineNerd Target does not ban The Salvation Army to please it's customers they have a very strict no solicitation policy if they allow one they have allow them all. This is from Targets website. Target Donates More Than $1.25 Million To The Salvation Army To Support Families in Need This Holiday Season.
jaypea on 12/19/2009:
I agree with the OP. Good move ongoing to a different store. I would do the same thing. I can't stand the charity hustle/hassle. An even better follow-up would be to go to their website and tell them what you think.

I don't ever donate to charities. I work charitably (is that a word?) instead. I remember applying for a job for "Green Peace" in college. They told me I had to go door to door and ask people for donations. When I ask how much it paid, they told me that I keep half of the donations I collect. Needless to say I turned down the offer. Pretty sick stuff.

Also, my old best friend was in the navy and was allowed to donate a portion of his paychecks to a charity of his choice. They were handed a readout of all the different charities that were available for this program (and apparently it was a huge list.) He told me that most of the charities (including some of the more popular entities) applied less than 30% of the donated money to the actual causes. He said that he saw a lot of them that only applied 2-5%. You can't help solve these problems by throwing money at them. That's not a responsible service to the cause. Money is rarely the solution, just a flotation device. Don't buy them a house, teach them how to build their own. Don't buy them groceries, teach them how to earn their own. Get out and actually HELP the cause. It will benefit you too.

My 3cents
MaggieMcT on 12/20/2009:
Just say "no" and keep walking. It hardly qualifies as "rape," for crying out loud.
PepperElf on 12/20/2009:
it's Christmas and charities are asking the OP to donate

yep it's exactly like being thrown to the ground and forcibly penetrated by a sexual organ

this review is worthless and inappropriate
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Happy Thanksgiving NO Thanks to Safeway!!
Posted by on
AURORA, COLORADO -- I ordered the Prime Rib Dinner for Thanksgiving 2009 about two weeks prior to Thanksgiving, with a two hour pickup prior to my guests coming. Safeway states rewarm should only take 1 1/2 to 2 hours after getting Prime home. I sent my wife to pick up Prime actually a 1/2 hour earlier than set time. When she came home she told me that the deli mgr said one of their employees had "stolen" ourprime rib so instaed sent us a raw prime rib with limited instructions on preparation and cooking. Of course my oven was packed with other food such as a turkey and side dishes with barely any room for the Prime espiselly from raw to cooked at 325 degrees. everything else was set at 225 degrees. well we used their instructions and came out with a very nice medium well cooked prime instead of the medium rare as promised by Safeway. There was no reduction in pricing nor did they sent their "chef" to cook it for us. What a rip off!! I will never darken the doors of a Safeway forany product again in my lifetime, nor my kids, wife, nor any of the 12 guests and their families who came to dinner that day.
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Starlord on 12/06/2009:
Did you ever find out which employee 'stole' your prime rib? Are there no other Safeway stores within driving distance where you could have obtained a dinner? We have four within driving distance of us. I would have refused the substitute dinner and demanded a full refund, plus called the police to investigate the 'theft.'
Anonymous on 12/06/2009:
This thread makes me hungry.
PepperElf on 12/06/2009:
they actually said stolen?
Nohandle on 12/06/2009:
I've never ordered a precooked holiday meal in my life but if I arrived and someone handed me raw meat with instructions on how to cook I'd be willing to choke the nearest person. If you wanted to cook it at home, had the oven space and the time it would never have been ordered to begin with.
themoons on 11/26/2012:
I ordered a complete turkey diner online and when I went to pick it up (with receipt) in hand they said they had no idea was I was talking about, they had no pre cooked turkey dinners and they never seen a receipt like mine before...made me feel like a jerk. I had no thanksgiviing this year....thanks a million
Fuzzy kitten on 09/03/2013:
This happened to me last year. Someone in deli "sold" my reserved dinner. I had already prepaid it ahead of time and they didn't even offer a replacement, so I took it upon myself to replace it. I grabbed a turkey dinner (even though we were ready having turkey, shows the receipt and walked out the door. Security called for me to stop but I was in my car and gone before they could get a license plate number. Can you believe I am BANNED from that store?!?
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Safeway's Low Price Lies
Posted by on
Safeway's claim of "low prices" is a lie. Pumpkin pie spice: $6.50 at Safeway, $1.99 at Trader Joe's. Sriracha ("rooster") sauce? $2 less at Cost Plus for a 17 oz. bottle. Safeway claims to have low prices, but I believe they gouge consumers on everything but staples. Even with the Safeway Club Card and the endless "special promotions" I believe I end up spending more at Safeway because the prices on things that AREN'T on sale are double or triple what they ought to be. I spent MORE using a $10 off w/ $50 purchase at Safeway than I would have shopping elsewhere.
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RestaurantGuy on 11/15/2009:
Safeway is not price gouging. They can set the price for their goods at whatever price they want. It's up to you to decide if you want to pay it or not. Your choice.
Anonymous on 04/06/2010:
Shop at King Soopers
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