In 2008 I was trying to avoid conflict by calling ahead of time to set up a date of cancellation of services due to the fact that I was moving. i was out of my contract at the time.
1 Replies - Latest reply on 09/01/2012Add reply
The representative informed me that I would be receiving boxes to send back the equipment. The cancellation came the boxes didn't. I had to keep bothering the new tenants to see if the boxes had arrived. The day the boxes arrived my bank account got charged by Dish Network for $500. I sent the equipment in got my money back no only a slight problem at the time.
Now it's 2012 and I call looking to get new service, willing to enter into a 2 year contact mind you with a company that mishandled my account before just to find out that I have past due charges on an account that was paid in full and closed. Now I'm being told I need to pay this charge before I can get into a new contract.
Now the customer service people were very nice, even offered to meet me halfway on the balance which was only a little over $100 bringing what I owe to like $50 something. Now I ask you, if I had owed that money before don't you think they would have taken it out of the $500 they returned to me for the equipment? It's all fairly simple to explain someone
SILVER SPRING, MARYLAND -- Safeway Store #1565
9 Replies - Latest reply on 11/02/2010Add reply
15411 New Hampshire Ave.
I shopped there for the last seven years and most of the cashier are very nice. To day I have both of my kids with me, I bout $300 of groceries and the cashier Susan was very nasty. I was asking her to check if the cookies were on sale she didn't even give me eye contact and I reaped ted to her I'm not taking that if you don't check the price!!! she refused to check and I asked her what was her problem, she said you're holding up the line. I decided to talk to the manager and supervisor just said she's probably having a bad day. I just left upset obviously no one really follows the good customer service rules. I will not go to Safeway anymore, I have giving them enough of my money, to get treated like I'm some low class human being or an ignorant full. She needs to find another job or get some customer service classes.
Letter written to Safeway Inc.
ARIZONA -- Safeway, Inc.
To Whom It May Concern (This Concerns Us All):
I am writing this letter in hopes of reaching someone who cares, although I question if the timing of this letter is several years too ... read full review1 Replies - Latest reply on 09/02/2010
MENLO PARK, CALIFORNIA -- I ordered some groceries two days ago. I can't leave the house right now and I needed these groceries. I gave them a 4 hour window. 1 hour into the window I received a phone call that the driver had an emergency and there would be no delivery. I tried to call back to find out more, but the phone number was "disconnected". Then I went online, and tried to find a contact number. No such luck. I called a store and (yes all these options, waiting and waiting) I reached a customer representative who explained to me (wearily) that he can give me a phone number to call. Which I did. Waiting. The lady who got on the phone told me she could transfer me. She also seemed quite weary. By this time I was quite angry. The final person I reached told me this is how it is is, she can only reschedule to the next day, they don't have backup drivers etc. and for all my time and hassle she offered me one delivery free of charge (which I had anyway, being my first time). She then told me my money would be credited back to me, if I cancelled the order.
Thanks a lot for not having me pay for products I didn't receive. As for not fulfilling my order -
doesn't bother her. I won't use their service again. Don't they have to fulfill a contract with me? This is an urban area, no warnings are given while you order that you may not receive your order.
I am very disappointed that Safeway/Carrs no longer sells IMO Sour Cream substitute. Here in Alaska we don't have that many choices of grocery stores to choose from. It would be great if you would put it back on your shelves. If I ever find it at another store in my area I will definitely shop there. Why stop selling a good product? It has a very good shelf life and is very tasty. 6 Replies - Latest reply on 05/29/2009Add reply
OAKLAND, CALIFORNIA -- Safeway is getting even SMARMIER. Be cautious about sale items.
8 Replies - Latest reply on 02/06/2009Add reply
For many years if a discounted price (usually club card price) on the shelf said buy 2 and save $X. xx amount, the understanding was that buying one of that item meant the same discount. The suggestion only meant that you'd not save as much as you would if you bought two. THAT POLICY HAS CHANGED without any public acknowledgment, according to the store manager. So if we customers are not watching closely, we'll be charged full price unless we buy a minimum of 2. Those of us who were used to that policy are most vulnerable. I imagine many people will never notice which I'm sure is fine with the Safeway management and stockholders. At least the recession won't hurt THEM.
The price signs on the shelves look virtually the same as the old and don't explicitly say that you MUST buy two to get the discounted price. Albertson's (now out of business here, or changed back to Lucky) used this kind of subtle (smarmy) strategy which was a primary reason I avoided using their store.
Now I'll take whatever business I can away from Safeway and I'll be very cautious buying their sale items. Just be aware if you choose to shop there.
SAN LEANDRO, CALIFORNIA -- I went grocery shopping last night which included 2 containers of Breyer Ice Cream. I thought the final bill was a bit high. I noticed I got charged for 3 CONTAINER OF ICE CREAM NOT 2! That was an extra $4.99. I went to customer service where they refunded me my $. This was not the first time I got overcharged. 2 weeks ago, the same thing happened. I got charged for 3. Now I check my receipts. Never take things for granted that they are correct..
3 Replies - Latest reply on 08/19/2008Add reply
Safeway is suppose to have a policy where they are to give you $$ back or item free if the item rings at the incorrect price. The clerks don't tell you this. WATCH YOUR RECEIPTS
CHICO, CALIFORNIA -- In these times of consumer and economic hardship, I am continually disappointed when I watch large bins of avocados spoil as they remain at the high prices posted at Safeway. I am unclear as to why these ripening avocados could not be reduced and moved into the community, rather than sitting and rotting at $1.50 ea. I know this produce is a high commodity However I have seen them at roadside stands for much less, rather than throw them out. Avocados are a healthy resource for people and should not be wasted because of over pricing.
1 Replies - Latest reply on 05/17/2008Add reply
Please consider lowing the prices of overly ripe avocados so that consumers and Safeway can take advantage of this delicious, healthy fruit. It's a WIN/WIN conclusion.
Good customer service
KING CITY, OREGON -- Recently, I went to the Safeway grocery store in King City, Oregon, for cat food. I was looking for a specific brand that both of my cats had eaten before and loved. I knew this particular brand of ... read full review4 Replies - Latest reply on 12/14/2007
REDMOND, WASHINGTON -- This is the second night in a row that I have not received my order. The first night the driver called and said he would be nearly an hour late. He called back a few minutes later and said he realized he didn't have all of my order on his truck, and it would "take hours" to get the order from the "right truck". He made it clear he did not want to do the delivery yesterday. I called Safeway and complained, they said they had already charged my credit card, and it would take up to a week to refund the changes. This is day two, and still no groceries - and no phone call from the driver. when I called Safeway customer service, they were certain the groceries were on their way. I called back an hour later, and this time they said their computers were down, and they wouldn't be able to help me. Perhaps I will get the groceries tomorrow night - but even if I do, it's the last time I use their delivery service. It's terrible, and their customer support is awful.4 Replies - Latest reply on 05/17/2007Add reply
Cheated out of sale price
CALIFORNIA -- Pickles were supposed to be on sale for $2.50, but my ticket said they charged me the full price. When I pointed it out, all they did was refund me the difference. What about all the people who don't ... read full review17 Replies - Latest reply on 04/04/2007