In 2008 I was trying to avoid conflict by calling ahead of time to set up a date of cancellation of services because that I was moving. I was out of my contract at the time. The representative informed me that I would be receiving boxes to send back the equipment. The cancellation came, the boxes didn't. I had to keep bothering the new tenants to see if the boxes had arrived. The day the boxes arrived, my bank account got charged by DISH Network for $500. I sent the equipment in, got my money back, no - only a slight problem at the time.
Now it's 2012 and I call looking to get new service, willing to enter into a 2-year contact, mind you, with a company that mishandled my account before just to find out that I have past due charges on an account that was paid in full and closed. Now I'm being told I need to pay this charge before I can get into a new contract. Now the customer service people were very nice, even offered to meet me halfway on the balance which was only a little over $100, bringing what I owe to like $50 something. Now I ask you, if I had owed that money before, don't you think they would have taken it out of the $500 they returned to me for the equipment? It's all fairly simple to explain someone.
SAN FRANCISCO, CALIFORNIA -- I have a 15-year old daughter that I drop off every day to Safeway to buy her 2 for 1 dollar donuts. My daughter had just started high school so she was so afraid every morning to go to school. I had just dropped her off to Safeway when 5 minutes later, I get a call from her stating she is being detained for stealing a 50 cent donut. She had explained to me a lady had detained her and was going through her bags. My daughter said they told her that they were calling the police.
My daughter left the store and ran to school. The next morning I went to the store and asked the lady to tell me why she detained my daughter. The lady told me she thought my daughter was someone else. I had explained to her she had no right to put her hands on my daughter or detain a minor without calling her parents. She was not the security, she does the carts. I was really upset about this whole situation. We shop at Safeway on a regular basis. My daughter has never been through anything like this.
MOSES LAKE, WASHINGTON -- In the last 3 plus months, the local Safeway fuel station has NOT been FILLING up their storage tanks and therefore they are allowing large buildups of condensation and sludge that is being pumped into customers' vehicles. This is causing very poor operation of the fuel system and necessary maintenance to customers' equipment that shouldn't have happened!! In asking attendants, they say they don't understand why the tanks are so low.
I think Safeway is trying to clean out the sludge in their tanks the easy way!! They are always so quick to change the price of fuel even when the fuel in the storage tanks' COST was considerably less in price. We are dealing with about 70000 gals of fuel storage and more, it takes a few weeks to draw that amount down!!
Ask your attendants what the level of the tank you are pumping from is at and what the capacity is - that will PROVE why they are full of water and they aren't doing anything about it!! I am contacting corporate to let them know and will give them a week to respond then letters to the editor, etc. will start appearing in the newspaper!!
SILVER SPRING, MARYLAND -- Recently picked up (to try) Safeway's Select brand of frozen chocolate croissants and the frozen baklava rolls. Oh, my - think these are made with phyllo dough, and I am sure they are very bad for me, but I was impressed. The little chocolate croissants bake up in 15 minutes and are to die for - semi-sweet chocolate with the flakiest tender pastry. The heavily sweet, rich baklava rolls just have to be defrosted and are fragrant, tender, and flaky with nuts and the tiniest hint of lemon.
Rarely am so ecstatic about a dessert, but both of these are a lovely way to finish dinner or a rotten day with a little fresh fruit and drinks. Don't usually make special trips for desserts (except for Trader Joe's Raspberry Macaroon cake) but I'll be stopping by Safeway to stock up on these for New Year's.
MARYLAND -- This is probably not unique to Safeway, but it is where I noticed it. I am not a people person and I love the convenience of the self-checkout lanes. This past weekend, my son asked me to get him some bagels. I stopped at Safeway and noticed that they were around $3.99 a dozen. I got a dozen. When I got to the register, I pushed through the on-screen display, found the bagels and entered my quantity (12). The total came out to $7.xx, almost double what the sign said in the bakery.
I eventually got some assistance and found out that I should have searched more until I found the "dozen bagel" button. It all got straightened out, and I now know that 12 is not the same as a dozen at Safeway. Point is this, be very careful at self-checkouts; the lack of cashier experience can cost you $$$ if you are not careful.
I had been using Safeway's home shopping delivery service, but decided to check prices in their actual store. This a partial letter I sent to Safeway...
"You people are finished ripping me off..I didn't purchase the following items or weren't able to, but when I went into an actual Safeway store...this is what I found online: iceberg lettuce $2.59 - store $.98; Lucerne butter $2.59 - store $1.99; delicious apples, none offered online but expensive - in store .98 a pc; oranges, online 1.69 pc - in store .98 a pc; Tillamook Jack cheese, online 3.99 - store 3.79; Tillamook pepper Jack, $4.49 online - in store 3.79.
Will I shop online again?? Absolutely not!!! Will I shop Safeway again at all? Probably not. I don't know how many times you ripped me off before online, but you WILL NEVER have the opportunity again. You also earned all of my free word-of-mouth advertising.
FAIRFIELD, CALIFORNIA -- I now go out of my way to a competing grocery story simply because I am tired of getting pummeled by charity requests in and outside of the store. Here is a typical customer experience at your store. Customer parks, they get hounded for money on the way in by a different charity every week. Then, once the customer comes in and buys an item, we get asked to donate again by the cashier to another charity. Then, on the way out, the customer leaves through the exit door, in which another charity person has his hand out.
It's absolutely ridiculous and I personally know of 2 other people in my neighborhood that go out of their way to a different grocery store because of this same problem.
AURORA, COLORADO -- I ordered the Prime Rib Dinner for Thanksgiving 2009 about two weeks prior to Thanksgiving, with a two hour pickup prior to my guests coming. Safeway states re-warm should only take 1 1/2 to 2 hours after getting Prime home. I sent my wife to pick up Prime actually a 1/2 hour earlier than set time. When she came home she told me that the deli mgr. said one of their employees had "stolen" our prime rib so instead sent us a raw prime rib with limited instructions on preparation and cooking.
Of course my oven was packed with other food such as a turkey and side dishes with barely any room for the Prime especially from raw to cooked at 325 degrees. Everything else was set at 225 degrees. Well we used their instructions and came out with a very nice medium well-cooked prime instead of the medium rare as promised by Safeway. There was no reduction in pricing nor did they send their "chef" to cook it for us. What a rip off!! I will never darken the doors of a Safeway for any product again in my lifetime, nor my kids, wife, nor any of the 12 guests and their families who came to dinner that day.
Safeway's claim of "low prices" is a lie. Pumpkin pie spice: $6.50 at Safeway, $1.99 at Trader Joe's. Sriracha ("rooster") sauce? $2 less at Cost Plus for a 17 oz. bottle. Safeway claims to have low prices, but I believe they gouge consumers on everything but staples. Even with the Safeway Club Card and the endless "special promotions", I believe I end up spending more at Safeway because the prices on things that AREN'T on sale are double or triple what they ought to be. I spent MORE using a $10 off w/ $50 purchase at Safeway than I would have shopping elsewhere.
MENLO PARK, CALIFORNIA -- I ordered some groceries two days ago. I can't leave the house right now and I needed these groceries. I gave them a 4-hour window. 1 hour into the window, I received a phone call that the driver had an emergency and there would be no delivery. I tried to call back to find out more, but the phone number was "disconnected". Then I went online, and tried to find a contact number. No such luck.
I called a store and (yes all these options, waiting and waiting) I reached a customer representative who explained to me (wearily) that he can give me a phone number to call. Which I did. Waiting. The lady who got on the phone told me she could transfer me. She also seemed quite weary. By this time I was quite angry.
The final person I reached told me this is how it is is, she can only reschedule to the next day, they don't have backup drivers etc. and for all my time and hassle, she offered me one delivery free of charge (which I had anyway, being my first time). She then told me my money would be credited back to me if I cancelled the order.
Thanks a lot for not having me pay for products I didn't receive. As for not fulfilling my order - doesn't bother her. I won't use their service again. Don't they have to fulfill a contract with me? This is an urban area, no warnings are given while you order that you may not receive your order.