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Letter written to Safeway Inc.
Posted by HDL on 09/02/2010
ARIZONA -- Safeway, Inc.

To Whom It May Concern (This Concerns Us All):

I am writing this letter in hopes of reaching someone who cares, although I question if the timing of this letter is several years too late. The reason for starting this letter with such strong words is simple; your company is making a mockery out of what American business should be.

I have had the good fortune in recent years to befriend several Safeway employees. It was through these friendships that I noticed a common theme – they are all good people, they all worked for your company for five plus years, and they all feared how long their employment with you would last. “Why such fear?” I wondered. But then as time moved forward, my understanding of their fear became clear.

My first realization of your company’s lack of care came about during your most recent contract negotiations. I understand that the relationship between the union and a company is a vital one and I am not writing this letter to get into those political debates, but I do question WHY an established company such as yours would hold out on negotiations when all the people want are guaranteed forty-hour work weeks and the health insurance that was promised to them upon first being hired.

My friend who just celebrated twenty years with your company started out with a great pension, the ability to move to different Safeways and be guaranteed pay and position, he had flexibility in hours, decent pay, and great benefits. To date, everything that was promised to him upon hiring has dissolved away. His pension is almost non-existent; he is only guaranteed pay and position if he stays within a certain parameter of stores, and lately, it appears that because he gets paid more dollars per hour than the new-hires, he is being forced out. His hours have been cut, his department changes daily, his scheduled hours are random and in his opinion, his manager is attempting to do everything right by him. Wow, if that is doing “right” by an employee, I would hate to see what doing something “wrong” would be. Being a corporate person myself, I know what you are thinking. He must be a problem employee, he must lack motivation, maybe his time is just up, but I assure you, his character is steadfast and true, it is the business practices that are being imposed by you that are wrong, not the employees that you are pegging as the problem.

So now your stores will be left with “newbies” – no one who knows the customers, no one who knows the business, and no one who is making any kind of sustainable living who will even care to go the extra mile. And it is because of this, that I am writing this letter. I want you to know, in print, that I will not be purchasing another item from your store. I will be very vocal about my opinions regarding your company and as they teach you in marketing 101, word of mouth is everything, and I most certainly have the gift of gab.
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Posted by leet60 on 2010-09-02:
Nothing personal intended here. To the OP and their friends that are employed by Safeway. Every issue you posted is almost normal course of business in America in today's world. There was a time, when union contracts were beneficial in this country as many laborers were simply working in subpar conditions for subpar wages.

Simply put, the conditions your friends are reporting to you are almost the status quo for every retail job in this country. The focus of the employer is to make as much profit as possible for shareholders. The conditions outlined are not in the least unreasonable and if benefits promised by the employer have been negotiated away by the union, the union is at fault.

Your friend(s) should consider themselves lucky to remain employed, believe me there are many who would jump at the chance for the job just to be working.
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Beware Of Credit Card Use At Pump
Posted by Citizen312 on 09/01/2010
Safeway city market and all fuel stations are holding up to 75.00 out of credit or debit cards every time you use it-even if you change your mind and don't get gas. I plan to sue.

I called my bank and they said that they hold for two days and this applies to anywhere you get fuel, city market, Q &T, etc.

This is outrageous.
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Posted by Enigmatic on 2010-09-01:
Most all gas stations do that now. And the notification is right there on the pump. Using the pay-a-the-pump feature is a two-step process. When you swipe your card at the pump, that initiates a pre-authorization hold--anywhere from $25 to $100 depending on the merchant. The pre-auth is done to verify that you (1) have an open account attached to the card and (2) have enough funds in the account to cover your purchase. Since they don't know at the time of the pre-authorization how much you intend to buy, the hold is placed for the maximum allowable at the pump. The second step is done after you've pumped your gas and the actual amount of your purchase is sent to the card issuer. Once the purchase amount is received and posts to your account, the pre-auth hold is released.
Posted by Anonymous on 2010-09-01:
Ya know, I have never agreed on having to pay before I pump.
Posted by spiderman2 on 2010-09-01:
Why is this directed to Safeway? Shouldn't it be directed at the banks that don't release the hold right away? There are ways around this -- pay cash for your gas or use a gift card. One of our grocery store chains has gas. You can use a GC at the pump and there are no problems.
Posted by Anonymous on 2010-09-01:
I imagine this will become more of an issue than before due to the recent overdraft 'Opt-In' regulations. The odds of getting a decline on a debit card transaction has greatly increased. Okay, let's say Safeway didn't get a hold up front but then after pumping the gas the card was declined. You thinking it's cool drive away and then what happens?

I agree with Spiderman2 in that this is an issue with the bank and the network handling the transaction. I gotta wonder why an authorization can be processed in seconds yet the release takes considerably longer. That makes no sense to me.

I don't know what the answer is but I'm sure this is going to be a hot button issue in the coming months.

Good review!
Posted by Anonymous on 2010-09-01:
I'm going to side with stew on this one.
Posted by Enigmatic on 2010-09-01:
Stew--pay at the pump transactions will not be impacted by the new Reg E Opt Out regulations. Because they are a unique type of transaction, those transactions will be paid, regardless of the account balance. But if the customer has opted out of overdraft protection, they will not be charged an overdraft fee of the gas purchase makes them negative. If a card is declined, it will be declined at the pre-auth, before the customer receives any gas. In the unlikely event that the charge does not go through to the customer's account after they have pumped the gas, the gas station/company still has the ability to send the charge through the system at a later date.
Posted by Anonymous on 2010-09-01:
I've brushed on this topic before, but for those that missed it, here it goes again...

As long as you swipe "AT" the pump, it will create up to a $100 hold on your funds. Swipe your card inside, and there is NO hold. The little swipe box attached to the pump is a totally seperate entity from the bank or even the swipe machines inside the store. They are leased from a different corporation altogether. However, so long as a person has a positive balance greater than $1, then the machine outside will allow you to fill fuel up to the amount of the "hold", which is typically $100.
Posted by Anonymous on 2010-09-01:
Thanks for the info Enigmatic. That's good to know.

Also, good info J4A.
Posted by Anonymous on 2010-09-01:
J4A, I remember you mentioning that before. Thanks for posting it again!
Posted by DebtorBasher on 2010-09-01:
I didn't know that J4A...thanks.
Posted by Anonymous on 2010-09-01:
I nearly always pay at the pump, and I can honestly say that I never have a hold put on any amount of funds, whether I use debit or credit. At any gas station. After reading several complaints on here about this very thing, I've even checked right after buying gas and the only amount taken is the amount I purchased...no additional hold. Maybe it's a state thing, some do it, some don't?
Posted by Anonymous on 2010-09-01:
I did some research and found my own answer to this question:

If you use your debit card at a pump that does NOT require a PIN, your bank regularly will block out an amount -- often $50 or $75 -- on your card.

That amount doesn't "un-block" as you drive away. Instead, the hold remains up to 72 hours, until the station does a "batch" transaction that lets the bank know the actual amount, according to the U.S. Public Interest Research Group.

The reasoning behind this policy is that oil companies don't know how much gas you're about to pump -- only PIN-based debit transactions are processed immediately -- and so they earmark a certain amount of your money. "We want to make sure that we're protected, that we get payment for the gasoline," says BP's Howell.

More information here: http://articles.moneycentral.msn.com/Banking/BetterBanking/HosedAtTheGasPumpByYourDebitCard.aspx
So it isn't that it's a completely different entity that causes the hold, it's whether or not a customer enters their PIN # when using a debit card.
Posted by Credit shocker on 2013-01-24:
This just happened to me! At a Safeway in Oregon and I just happen to call my credit card company and they told me I had a $100 transaction at Safeway gas when in reality it was only $24.50. This is outrageous! Hold 4 x's my credit amount needed. I pay my bills in full every month but can imagine this is really causing trouble for those living on the edge of credit or with extremely limited credit. I wonder if the banks and credit card companies are making money on overdraft and interests fees!
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Is Safeway in the business of culturing bacteria??
Posted by MaxineRyder on 08/19/2010
Moldy fruit on the shelves at Safeway
Moldy fruit on the shelves at Safeway
SAN FRANCISCO, CALIFORNIA -- This particular SAFEWAY is located in San Francisco’s Financial District (145 Jackson Street San Francisco, CA 94111) and is the closest supermarket for many of the local residents, including one apartment complex consisting of around 1500 homes.

Their customer service is shabby to say the least, with employees mostly having no clue where products are located. I asked one such individual where I might find the pretzels and he offered to go check. Ten minutes later, when he hadn’t returned, I found him serving customers at the checkout. I said, “what about my pretzels?” to which he dozily replied, “oh yeah, dunno.”

Street bums are regularly seen in the aisles, stinking up the place, fingering the food, and sometimes even eating items on the spot before fleeing the scene, leaving a stench of decomposing human flesh in their wake.

But stinky bums are probably the least of our hygiene worries, when we consider the condition of the ‘fresh’ produce. It is on a daily basis that we encounter moldy tomatoes, moldy figs, and many other moldy fruits on the shelves at Safeway (see photos). It is particularly surprising, as much of Safeway’s produce is not organic, which begs the question, how long has this produce been sitting on the shelves in order to reach the moldy stage…? Fed up with this appalling situation, I asked, on two occasions, to speak to the store manager and was told both times that he was on a ‘late lunch.’ The first time was at 5pm and the second time at 7pm!

I think the final straw came when I asked where I might find the tikka masala sauce. The employee looked at me, as if I’d just inquired as to where they keep their bottled water from Mars, before telling me that I could perhaps find this in a really large Safeway, but definitely not here. Perhaps, having lived in the UK and East Coast USA, I expect to see basic Indian sauces in mainstream supermarkets. Or perhaps they were fermenting a batch out back so it would match the fruit. Either way, I could not help losing the will to live when, in all his wide-eyed ugliness, the employee frowned his deformed brow and said, “I’ve never eaten that before, is it good?”

What would you do if this was your local supermarket ??

Maxine Ryder
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Posted by Anonymous on 2010-08-19:
Maxine, how do you know what decomposing human flesh smells like?
Posted by Anonymous on 2010-08-19:
Once you have smelled it, you never forget it. Often you start smelling it before clinical death.
Posted by Anonymous on 2010-08-19:
I'm just wondering how Maxine has smelled it. I couldn't shop in a grocery store that I felt smelled like decomposing human flesh.
Posted by Anonymous on 2010-08-19:
Dryad, WDDIM
Posted by Anonymous on 2010-08-19:
I'm sure it was just figure of speech.
Posted by Anonymous on 2010-08-19:
I think she may have been referring to the rancid smell of bums, who though stereotypically stinky, do not smell anything like decomposing human flesh.
Posted by Anonymous on 2010-08-19:
Stew, did you just ask me What Does Dryad Idiot Mean? If you did, then NOYFBYB
Posted by Anonymous on 2010-08-19:
Dryad, did you tell me, Nice One You Fair Beautiful Young Boy?
Posted by Anonymous on 2010-08-19:
Fair = Friendly, that's the word I used
Posted by Anonymous on 2010-08-19:
Posted by Anonymous on 2010-08-19:
Stew, Thank You Very Much I Love You, Where Are My Hands?
Posted by Anonymous on 2010-08-19:
Posted by ECHO64 on 2010-08-20:
Cashiers are not required to know where stuff is, especially when you ask for a specific item. If you want help in the grocery section, ask someone walking around in grocery or go to the customer service desk.
Posted by Mrs. V on 2010-08-20:
Try calling the health department about the moldy item(s). Send them copies of your pics.
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Why Safeway cashiers are so rude?
Posted by Saturner on 07/16/2010
I don't know why the cashiers at Safeway in the Big Island of Hawaii are so rude.
Every time I go to the store, the cashiers are very unhappy people. They are all most the time making bad face when see the line, when have customer using WIC check for their kids or when they don't know the item code.
You never find the manager.
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Posted by Helpful on 2010-07-16:
Not that it's on the subject, but I wish I was where you are. Hawaii is absolutely beautiful.
Posted by Alain on 2010-07-16:
You can contact Safeway with your concerns at: http://www.safeway.com>company info>contact us or call 1-877-723-3929. Be sure and identify the store(s) you are referring to and the time of day, if possible. Another way to contact an individual manager would be to call the store (they're listed individually in the phone book) and request the manager. As long as the cashiers are doing their job and not being overt (with judgemental comments, for example) there isn't much you can do about their individual unhappiness except to reflect that you're probably having a better day than they are.
Posted by saj80 on 2010-07-16:
Perhaps the price of macadamia nuts makes them angry, as it does me!
Posted by Anonymous on 2010-07-16:
With so many items to choose from on the WIC voucher the OP shouldn't expect the cashier to remember all of the item codes?

You live in Hawaii,lighten up!
Posted by jktshff1 on 2010-07-16:
Voices, please go away.
Posted by Ytropious on 2010-07-16:
Maybe it's just you?
Posted by MaxineRyder on 2010-08-19:
Yeah i dont get it either. I think safeway hires lazy union workers, who are probably too busy trying to figure out how to get even more pay for even less work...
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Safeway customer dishonesty in my opinion
Posted by Dantight on 06/08/2010
I had been using safeways home shopping delivery service, but decided to check prices in their actual store. This a partial letter I sent to Safeway....

you people are finished ripping me off..I didn't purchase the following
> items or weren't able to, but when I went into an actual Safeway
> store...this is what I found
> on line iceberg lettuce $2.59..store $.98
> lucerne butter $2.59 store $1.99
> delicious apples, none offered on line but expensive..in store. 98 a pd.
> oranges on line 1.69pd, in store. 98 a pd, Tillamonk jack cheese on line
> 3.99 store 3.79, Tillamonk pepper jack $4.49 on line, in store 3.79. Will
> I shop online again?? Absolutely not!!! Will I shop Safeway again at all?
> Probably not. I don't know how many times you ripped me off before on
> line, but you WILL NEVER have the opportunity again. You also earned all
> of my free word of mouth advertising.
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Posted by spiderman2 on 2010-06-08:
One possible explanation is that if you go to the store yourself you do the work. You are probably paying for the convenience of having someone else do your shopping for you.
Posted by andbran on 2010-06-09:
online pricing is always different.
Posted by Fufu487 on 2010-06-09:
they pay someone to pack it all up for you and shop for you, of course it costs more. Otherwise, everyone would do it.
Posted by dantight on 2010-06-12:
none of you people know what your talking about.......they charge for pulling the items and for the gas................your apparently not very savy
Posted by Spider on 2013-06-29:
On line prices are not the same as in store and selection on line is mostly Safeway brands. When I called CS on the price differences between on line and in store, they said read the fine print, back page, last paragraph where their disclaimer is. As far as comments posted about prices being more on line is nonsense if you'd ever used it you would know that there is a separate charge for picking and delivery and a gas surcharge on top of that. It's not cheap and a downright shame for us older senior citizens who cannot leave home.
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Safeway always want your money, in and out of the store
Posted by ImTiredofSafeway on 12/19/2009
FAIRFIELD, CALIFORNIA -- I now go out of my way to a competing grocery story simply because I am tired of getting pummeled by charity requests in and outside of the store. Here is a typical customer experience at your store. Customer parks, they get hounded for money on the way in by a different charity every week. Then, once the customer comes in and buys an item we get asked to donate again by the cashier to another charity. Then, on the way out, the customer leaves through the exit door, in which another charity person has his hand out. Its absolutely ridiculous and I personally know of 2 other people in my neighborhood that go out of their way to a different grocery store because of this same problem
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Posted by Anonymous on 2009-12-19:
So what? This is the season to be charitable. All you have to say is no, you donated already and walk away. Get over it.
Posted by Anonymous on 2009-12-19:
Just say no.
Posted by Anonymous on 2009-12-19:
If I don't want to contribute, I just keep on walking. It's that easy.

Posted by Anonymous on 2009-12-19:
You sound very uncharitable. I sincerely hope nothing ever happens that you need the charity of strangers.
Posted by Nohandle on 2009-12-19:
I understand where you're coming from but please don't blame Safeway. Of course they have allowed people to solicit for their particular charity and sometimes it gets a bit out of hand. Your particular Safeway might put a stop to all solicitations if enough complaints are passed on.

I remember the cutest little fellow you ever saw with the Boy/Cub Scouts selling pop corn in front of a grocery store. I told him to give me his sales pitch. He looked at his dad, the Scout Master, and was told what sales pitch meant. He did the finest job you ever heard. It was worth 3 cans of pop corn.

If you don't want to contribute, just walk on by. As long as the solicitations are not aggressive just ignore them. Decide what's best for you.
Posted by jktshff1 on 2009-12-19:
What all the others said.
Posted by Skye on 2009-12-19:
Just say no thank you, not today, and keep walking. Not that hard.
Posted by GenuineNerd on 2009-12-19:
I heard that some retailers (Target in particular) ban the Salvation Army and other charities from soliciting in front of their stores, mainly to please those who are offended by charitable solicitations. (I think Target Corp. does donate money and merchandise to the SA in lieu of the annual bell ringers, though.) I'm not offended myself over Salvation Army bell ringers, Girl Scouts selling cookies, Boy Scouts selling popcorn, the local animal shelter seeking donations or people to adopt pets, etc...if I can't afford to give, so be it. When people get aggressive regarding their solicitations, then it would offend me.
Posted by Principissa on 2009-12-19:
I realize that it is annoying to you, but you can just say No or Not today when walking out. I have personally 2 charities that I donate to yearly plus our yearly toy donation to Toys for Tots. If I have a buck or some change on my I have no problem dropping it in a kettle or giving it to a person asking for it outside of a store. I think what bothers me the most is when I tell them "not today" and they get an attitude with me and try to make me feel guilty for not donating money. That's what I have a problem with and it honestly turns me off from the charity they are collecting for.
Posted by Ytropious on 2009-12-19:
Never get mad at the cashiers who ask either, it's their job and the charities are legit. I had one woman snipe at me that save the children was a scam. I told her she was misinformed, and a simple no would have sufficed. And pricni I know what you mean about the guilt trip. In Florida there was a company that hired high schoolers to stand outside of places and collect money for DARE, but in the reality only 10% of the money was going to DARE, who knows where the rest were going. One set of kids was outside my workplace and kept telling me how much cheaper their item was for sale then inside and how all the money was going to help the kids. I told him to save it, I knew how it really worked. I'll never forget this one though; my husband and I were bringing our BRAND NEW PUPPY home from the pet store and the girls outside the shop asked us for a donation and we declined saying we wanted to get the little guy home. They rolled their eyes at us and made a remark about how it wouldn't have been that hard to donate. We were shocked that they could be that rude to someone WITH A FREAKING PUPPY IN THEIR HANDS!
Posted by Principissa on 2009-12-19:
I only get annoyed when they continue to ask, even after I've said no. After the second time of saying no, they should just drop it and finish the transaction. And stores should not base employee performance on the amount they get donated to a particular charity. It's wrong. Employees should be judged on the quality of their work, not how much crap they can solicit.
Posted by Anonymous on 2009-12-19:
Sad thing is, a large percentage of folks only think about giving around this time of year. They dont realize kids go hungry, homeless, etc all year round. So, charities have to make the most of the "giving spirit" this time of year.

if more of us gave time, money, items, expertise, whatever we can, all year round, there would not be such a huge push this time of year.
Posted by Ytropious on 2009-12-19:
Princi, where I work it's just manager competitiveness to get more donations then the other stores. Sometimes it's also corporate demanding a dollar goal from each location, and the manager gets scolded if the mark is not met. Lastly, sometimes it's a contest, like the company will give the store in each region 300 dollars bonus to use on an employee party if they get the top dollar amount. It's sick really, I know fundraising is serious business, but lets not put a competitive spin on it, you know?
Posted by Diabolical on 2009-12-19:
Is rape really the best word?
Posted by jktshff1 on 2009-12-19:
They all do pretty good with the resources they have, personally, if I do say anything, I usually tell them I'm a Shriner (I am) and that's the end of that.
Posted by Anonymous on 2009-12-19:
jkt, THANK YOU for your dedication. Shriners are amazing, giving souls.
Posted by jktshff1 on 2009-12-19:
Just do it for the kids.
Posted by DebtorBasher on 2009-12-19:
If you don't want to give, that is your choice...but don't complain about those who are volunteering to help those in need. One day you may be looking for help from the generosity of those volunteers and those who donates and you'll be grateful they are out there for you. So many people forget to put themselves in other people's shoes.

Just say 'no' and keep moving...how much time did you lose in your day from someone asking you to donate as you walk by? You don't have to STOP what you're doing to just say no.

I don't give to everyone who ask, but I do make monthly donations to our local food bank and our Children's Hospital. But, it doesn't bother me to see volunteers at the stores or cashiers asking at the check out.
Posted by Anonymous on 2009-12-19:
I put twenty one dollar bills in the side pocket of my purse every year and hand the dollars out to the red kettles. When they are gone, I don't feel bad about passing a bell ringer and wishing them a Merry Christmas and not giving. I know I did. As for the rest, I give mostly to animal charities and Toys for Tots through my car dealership. The rest, it's just "no thank you," said with a clear conscience.
Posted by Anonymous on 2009-12-19:
ps. Target gives millions to local schools in addition to other charities. I did see a bell ringer outside of one of their stores today!
Posted by Abbie13 on 2009-12-19:
GenuineNerd Target does not ban The Salvation Army to please it's customers they have a very strict no solicitation policy if they allow one they have allow them all. This is from Targets website. Target Donates More Than $1.25 Million To The Salvation Army To Support Families in Need This Holiday Season.
Posted by jaypea on 2009-12-19:
I agree with the OP. Good move on going to a different store. I would do the same thing. I can't stand the charity hustle/hassle. An even better follow-up would be to go to their website and tell them what you think.

I don't ever donate to charities. I work charitably (is that a word?) instead. I remember applying for a job for "Green Peace" in college. They told me I had to go door to door and ask people for donations. When I ask how much it paid, they told me that I keep half of the donations I collect. Needless to say I turned down the offer. Pretty sick stuff.

Also, my old best friend was in the navy and was allowed to donate a portion of his paychecks to a charity of his choice. They were handed a readout of all the different charities that were available for this program (and apparently it was a huge list.) He told me that most of the charities (including some of the more popular entities) applied less than 30% of the donated money to the actual causes. He said that he saw a lot of them that only applied 2-5%. You can't help solve these problems by throwing money at them. That's not a responsible service to the cause. Money is rarely the solution, just a flotation device. Don't buy them a house, teach them how to build there own. Don't buy them groceries, teach them how to earn their own. Get out and actually HELP the cause. It will benefit you too.

My 3cents
Posted by MaggieMcT on 2009-12-20:
Just say "no" and keep walking. It hardly qualifies as "rape," for crying out loud.
Posted by PepperElf on 2009-12-20:
it's christmas and charities are asking the OP to donate

yep it's exactly like being thrown to the ground and forcibly penetrated by a sexual organ

this review is worthless and inappropriate
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Happy Thanksgiving NO Thanks to Safeway!!
Posted by Fleetman on 12/05/2009
AURORA, COLORADO -- I ordered the Prime Rib Dinner for Thanksgiving 2009 about two weeks prior to Thanksgiving, with a two hour pickup prior to my guests coming. Safeway states rewarm should only take 1 1/2 to 2 hours after getting Prime home. I sent my wife to pick up Prime actually a 1/2 hour earlier than set time. When she came home she told me that the deli mgr said one of their employees had "stolen" ourprime rib so instaed sent us a raw prime rib with limited instructions on preparation and cooking. Of course my oven was packed with other food such as a turkey and side dishes with barely any room for the Prime espiselly from raw to cooked at 325 degrees. everything else was set at 225 degrees. well we used their instructions and came out with a very nice medium well cooked prime instead of the medium rare as promised by Safeway. There was no reduction in pricing nor did they sent their "chef" to cook it for us. What a rip off!! I will never darken the doors of a Safeway forany product again in my lifetime, nor my kids, wife, nor any of the 12 guests and their families who came to dinner that day.
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Posted by Starlord on 2009-12-06:
Did you ever find out which employee 'stole' your prime rib? Are there no other Safeway stores within driving distance where you could have obtained a dinner? We have four within driving distance of us. I would have refused the substitute dinner and demanded a full refund, plus called the police to investigate the 'theft.'
Posted by Anonymous on 2009-12-06:
This thread makes me hungry.
Posted by PepperElf on 2009-12-06:
they actually said stolen?
Posted by Nohandle on 2009-12-06:
I've never ordered a precooked holiday meal in my life but if I arrived and someone handed me raw meat with instructions on how to cook I'd be willing to choke the nearest person. If you wanted to cook it at home, had the oven space and the time it would never have been ordered to begin with.
Posted by themoons on 2012-11-26:
i ordered a complete turkey diner online and when i went to pick it up (with reciept) in hand they said they had no idea was i was talking about, they had no pre cooked turkey dinners and they never seen a receipt like mine before...made me feel like a jerk. I had no thanksgiviing this year....thanks a million
Posted by Fuzzy kitten on 2013-09-03:
This happened to me last year. Someone in deli "sold" my reserved dinner. I had already prepaid it ahead of time and they didn't even offer a replacement, so I took it upon myself to replace it. I grabbed a turkey dinner (even though we were ready having turkey, shows the receipt and walked out the door. Security called for me to stop but I was in my car and gone before they could get a license plate number. Can you believe I am BANNED from that store?!?
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Safeway's Low Price Lies
Posted by RandyCooks on 11/14/2009
Safeway's claim of "low prices" is a lie. Pumpkin pie spice: $6.50 at Safeway, $1.99 at Trader Joe's. Sriracha ("rooster") sauce? $2 less at Cost Plus for a 17 oz. bottle. Safeway claims to have low prices, but I believe they gouge consumers on everything but staples. Even with the Safeway Club Card and the endless "special promotions" I believe I end up spending more at Safeway because the prices on things that AREN'T on sale are double or triple what they ought to be. I spent MORE using a $10 off w/ $50 purchase at Safeway than I would have shopping elsewhere.
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Posted by RestaurantGuy on 2009-11-15:
Safeway is not price gouging. They can set the price for thier goods at whatever price they want. It's up to you to decide if you want to pay it or not. Your choice.
Posted by Anonymous on 2010-04-06:
Shop at King Soopers
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Home delivery-Unreliable and No help
Posted by Customer94040 on 10/14/2009
MENLO PARK, CALIFORNIA -- I ordered some groceries two days ago. I can't leave the house right now and I needed these groceries. I gave them a 4 hour window. 1 hour into the window I received a phone call that the driver had an emergency and there would be no delivery. I tried to call back to find out more, but the phone number was "disconnected". Then I went online, and tried to find a contact number. No such luck. I called a store and (yes all these options, waiting and waiting) I reached a customer representative who explained to me (wearily) that he can give me a phone number to call. Which I did. Waiting. The lady who got on the phone told me she could transfer me. She also seemed quite weary. By this time I was quite angry. The final person I reached told me this is how it is is, she can only reschedule to the next day, they don't have backup drivers etc. and for all my time and hassle she offered me one delivery free of charge (which I had anyway, being my first time). She then told me my money would be credited back to me, if I cancelled the order.
Thanks a lot for not having me pay for products I didn't receive. As for not fulfilling my order -
doesn't bother her. I won't use their service again. Don't they have to fulfill a contract with me? This is an urban area, no warnings are given while you order that you may not receive your order.
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Safeway Cashier's motto - it's all the customer's fault!
Posted by BluebirdieCA on 10/09/2009
FREMONT, CALIFORNIA -- The cashiers at the Safeway store on south Mission blvd in Northern California seem to abide by the motto of "it's all the customer's fault!". When their system failed to honor good coupons from their own ads, they blame the customers. Their cashiers may leave for breaks suddenly without warning when there's still a line of customers waiting. Their mostly white cashiers at the checkout also can turn very cold if their next customer happens to be Asian. However, their staffs including manager, supervisor, meat/seafood counter, bakery, shelfers, or even baggers are all typical friendly Safeway type. What is going on with their cashiers? They have since address their system problem with the coupon recognition. But racism and work ethics among cashiers apprantly is tougher to fixed. When there is option, run and stay away from this cult!
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Posted by Ytropious on 2009-10-09:
Uhmmm, how many times are you in line behind an Asian to witness this happening? Seems like a really out of left field kind of complaint. Just because you saw it once doesn't mean it's how the store conducts itself all the time.
Posted by RestaurantGuy on 2009-10-10:
Are you Asian? If you were talking about one cashier i might go ok they don't like Asians. But to say every cashier doesn't like Asians and are racist is a bit of a stretch. Unless on the job application it asks do you hate Asians and if they answer yes they hire them and only them for cashiers
Posted by Anonymous on 2009-10-10:
I don't believe you, sorry.
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