OAKLAND, CALIFORNIA -- Safeway is getting even SMARMIER. Be cautious about sale items.
8 Replies - Latest reply on 02/06/2009Add reply
For many years if a discounted price (usually club card price) on the shelf said buy 2 and save $X. xx amount, the understanding was that buying one of that item meant the same discount. The suggestion only meant that you'd not save as much as you would if you bought two. THAT POLICY HAS CHANGED without any public acknowledgment, according to the store manager. So if we customers are not watching closely, we'll be charged full price unless we buy a minimum of 2. Those of us who were used to that policy are most vulnerable. I imagine many people will never notice which I'm sure is fine with the Safeway management and stockholders. At least the recession won't hurt THEM.
The price signs on the shelves look virtually the same as the old and don't explicitly say that you MUST buy two to get the discounted price. Albertson's (now out of business here, or changed back to Lucky) used this kind of subtle (smarmy) strategy which was a primary reason I avoided using their store.
Now I'll take whatever business I can away from Safeway and I'll be very cautious buying their sale items. Just be aware if you choose to shop there.
Checkout Clerks "Been Caught Stealin"
WASHINGTON, DISTRICT OF COLUMBIA -- Shopping at your Washington DC neighborhood grocery stores:
I have noticed over the past couple of years of being nickeled and dimed by the checkout clerks at Washington DC Safeways-I am sure there ... read full review10 Replies - Latest reply on 07/09/2011
SAN LEANDRO, CALIFORNIA -- I went grocery shopping last night which included 2 containers of Breyer Ice Cream. I thought the final bill was a bit high. I noticed I got charged for 3 CONTAINER OF ICE CREAM NOT 2! That was an extra $4.99. I went to customer service where they refunded me my $. This was not the first time I got overcharged. 2 weeks ago, the same thing happened. I got charged for 3. Now I check my receipts. Never take things for granted that they are correct..
3 Replies - Latest reply on 08/19/2008Add reply
Safeway is suppose to have a policy where they are to give you $$ back or item free if the item rings at the incorrect price. The clerks don't tell you this. WATCH YOUR RECEIPTS
CHICO, CALIFORNIA -- In these times of consumer and economic hardship, I am continually disappointed when I watch large bins of avocados spoil as they remain at the high prices posted at Safeway. I am unclear as to why these ripening avocados could not be reduced and moved into the community, rather than sitting and rotting at $1.50 ea. I know this produce is a high commodity However I have seen them at roadside stands for much less, rather than throw them out. Avocados are a healthy resource for people and should not be wasted because of over pricing.
1 Replies - Latest reply on 05/17/2008Add reply
Please consider lowing the prices of overly ripe avocados so that consumers and Safeway can take advantage of this delicious, healthy fruit. It's a WIN/WIN conclusion.
Safeway Scanner Overcharging
PORTLAND, OREGON -- I have learned to avoid Safeway as much as possible due to the frequent scanner errors. I shop all stores in my area, but never experience the number of scanner problems that I experience at Safeway. ... read full review10 Replies - Latest reply on 12/22/2008
Good customer service
KING CITY, OREGON -- Recently, I went to the Safeway grocery store in King City, Oregon, for cat food. I was looking for a specific brand that both of my cats had eaten before and loved. I knew this particular brand of ... read full review4 Replies - Latest reply on 12/14/2007
Avoid like the plague
SACRAMENTO, CA, CALIFORNIA -- I began using Safeway's delivery service when a friend of mine with cancer needed help because she can't walk. I figured that I could get hers and my groceries delivered, then all I'd have to do is deliver ... read full review4 Replies - Latest reply on 10/22/2007
REDMOND, WASHINGTON -- This is the second night in a row that I have not received my order. The first night the driver called and said he would be nearly an hour late. He called back a few minutes later and said he realized he didn't have all of my order on his truck, and it would "take hours" to get the order from the "right truck". He made it clear he did not want to do the delivery yesterday. I called Safeway and complained, they said they had already charged my credit card, and it would take up to a week to refund the changes. This is day two, and still no groceries - and no phone call from the driver. when I called Safeway customer service, they were certain the groceries were on their way. I called back an hour later, and this time they said their computers were down, and they wouldn't be able to help me. Perhaps I will get the groceries tomorrow night - but even if I do, it's the last time I use their delivery service. It's terrible, and their customer support is awful.4 Replies - Latest reply on 05/17/2007Add reply
ELLICOTT CITY, MARYLAND -- I love shopping at Safeway! They have the best produce of any supermarket in my area and the employees are so friendly. It takes at least two hands to count the number of cashiers who are exceptional ... read full review10 Replies - Latest reply on 01/03/2007
Cheated out of sale price
CALIFORNIA -- Pickles were supposed to be on sale for $2.50, but my ticket said they charged me the full price. When I pointed it out, all they did was refund me the difference. What about all the people who don't ... read full review17 Replies - Latest reply on 04/04/2007
SEATTLE, WASHINGTON -- Out of the three times we have used this service it has been a inconvience from the get go. Each time they will either deliver right at the latter part of timeframe they promise to deliver or like today 45 minutes late, hence a 4 hour and 45 minute chunk of day completely wasted. I rather go to the store and fight with other people to get my groceries and be done in 1 hour than to have them deliver groceries to me again. And it will not be Safeway anymore.
4 Replies - Latest reply on 11/25/2006Add reply
I called to let them know that they did not deliver about 10 items and they did not care at all. It seems that they are always missing items everytime we use them even though we have requested for substitutions.