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40 reviews & complaints.

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Home delivery-Unreliable and No help
Posted by on
MENLO PARK, CALIFORNIA -- I ordered some groceries two days ago. I can't leave the house right now and I needed these groceries. I gave them a 4 hour window. 1 hour into the window I received a phone call that the driver had an emergency and there would be no delivery. I tried to call back to find out more, but the phone number was "disconnected". Then I went online, and tried to find a contact number. No such luck. I called a store and (yes all these options, waiting and waiting) I reached a customer representative who explained to me (wearily) that he can give me a phone number to call. Which I did. Waiting. The lady who got on the phone told me she could transfer me. She also seemed quite weary. By this time I was quite angry. The final person I reached told me this is how it is is, she can only reschedule to the next day, they don't have backup drivers etc. and for all my time and hassle she offered me one delivery free of charge (which I had anyway, being my first time). She then told me my money would be credited back to me, if I cancelled the order.
Thanks a lot for not having me pay for products I didn't receive. As for not fulfilling my order -
doesn't bother her. I won't use their service again. Don't they have to fulfill a contract with me? This is an urban area, no warnings are given while you order that you may not receive your order.
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Safeway Cashier's motto - it's all the customer's fault!
Posted by on
FREMONT, CALIFORNIA -- The cashiers at the Safeway store on south Mission blvd in Northern California seem to abide by the motto of "it's all the customer's fault!". When their system failed to honor good coupons from their own ads, they blame the customers. Their cashiers may leave for breaks suddenly without warning when there's still a line of customers waiting. Their mostly white cashiers at the checkout also can turn very cold if their next customer happens to be Asian. However, their staffs including manager, supervisor, meat/seafood counter, bakery, shelfers, or even baggers are all typical friendly Safeway type. What is going on with their cashiers? They have since address their system problem with the coupon recognition. But racism and work ethics among cashiers apprantly is tougher to fixed. When there is option, run and stay away from this cult!
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Ytropious on 10/09/2009:
Uhmmm, how many times are you in line behind an Asian to witness this happening? Seems like a really out of left field kind of complaint. Just because you saw it once doesn't mean it's how the store conducts itself all the time.
RestaurantGuy on 10/10/2009:
Are you Asian? If you were talking about one cashier I might go OK they don't like Asians. But to say every cashier doesn't like Asians and are racist is a bit of a stretch. Unless on the job application it asks do you hate Asians and if they answer yes they hire them and only them for cashiers
Anonymous on 10/10/2009:
I don't believe you, sorry.
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Complaint About Safeway
Posted by on
WASHINGTON, DISTRICT OF COLUMBIA -- I went to Safeway, early in the morning, to pick up items to make tuna salad at work. When I asked the employee in the dairy area where to find hard boiled eggs I was rudely told, "Damn, you don't want to have to do anything do you!". Shocked and not ready to engage this man that early in the morning, I made my way to the deli department and asked the employee if she knew where hard boiled eggs may be found and was told they didn't have any packaged but were available at the salad bar. When I found them and picked up a container to put them in, that crazy lady yells across the deli counter, "What you need to do is say, Ma'am can you please help me - I need some hard boiled eggs from the salad bar". When she knew I wanted hard boiled eggs, why didn't she get them for me when I asked and then to aggravate me with a lecture on how to ask her properly! This behavior is outrageous and unacceptable!

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Anonymous on 05/19/2009:
Ah yes, another of those posts where one would love to hear the other side of this conversation.
Anonymous on 05/19/2009:
I hate when a woman isn't ready to engage early in the morning.
Principissa on 05/19/2009:
Why couldn't she just say they were over by the salad bar? If she knew where they were she should have just told you. Although it is a bit unreasonable to infer that she should have stopped whatever she was doing to get them for you.
Ponie on 05/19/2009:
Ran out of coffee this morning, did you? I'm like that each day before the requisite three cups of java.
Anonymous on 05/19/2009:
I hope you took the time to ask for the manager and let him/her know how these employees spoke to you.
Anonymous on 05/19/2009:
The new Safeway by me sucks,everything is overpriced and the meat dept is worse than Walmart,yes worse than Walmart.
I guess they need to make up for the huge chrome rooster sculpture out front....lame!
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Why Have You Discontinued Carrying The IMO Sour Cream Substitute?
Posted by on
COOS BAY, OREGON -- IMO Sour Cream Substitute is not just used for sour cream; those of use that can not have dairy products at all use it as substitute for mike in our daily cooking. This is something that is always put in my grocery chart and is very much missed. Through an internet search I have found out that Albertson’s is still carrying this product.

To be totally honest, I like shopping at Safeway, however if I have to make a special trip to Albertson’s I will more than likely just do my all of grocery shopping there.

PLEASE... put this product back on your store shelves.

I ask anyone else who feels the same to go to:

And make your request for this product, made if enough people speak up we will be heard.
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Starlord on 05/06/2009:
I asked about the IMO at the Safeway store in Coolidge, AZ, and they got very nasty with me, as if, "What right do you think you have to question us?" I love IMO, and the Safeway here carried it for almost two months after we moved here, then it disappeared from here, too. We have been making a special trip to Albertdson's to get it, and we also may just do all our shopping there.
Starlord on 05/06/2009:
V_Rose, thank you for including the link to Safeway. I sent them a nastygram, telling them of my experience in Arizona, and asking them to bring back IMO.
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Pricing Policy Switch
Posted by on
OAKLAND, CALIFORNIA -- Safeway is getting even SMARMIER. Be cautious about sale items.

For many years if a discounted price (usually club card price) on the shelf said buy 2 and save $X. xx amount, the understanding was that buying one of that item meant the same discount. The suggestion only meant that you'd not save as much as you would if you bought two. THAT POLICY HAS CHANGED without any public acknowledgment, according to the store manager. So if we customers are not watching closely, we'll be charged full price unless we buy a minimum of 2. Those of us who were used to that policy are most vulnerable. I imagine many people will never notice which I'm sure is fine with the Safeway management and stockholders. At least the recession won't hurt THEM.

The price signs on the shelves look virtually the same as the old and don't explicitly say that you MUST buy two to get the discounted price. Albertson's (now out of business here, or changed back to Lucky) used this kind of subtle (smarmy) strategy which was a primary reason I avoided using their store.

Now I'll take whatever business I can away from Safeway and I'll be very cautious buying their sale items. Just be aware if you choose to shop there.
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Anonymous on 02/06/2009:
I shop at Safeway quite often and will keep a close watch on this. In the meantime I will just add that if we all closely read what they shelf AND cashier display says then KEEP our receipts, we can avoid these problems more than not.
Good post. (VH)
DumdHead on 02/06/2009:
This is common in most stores. They get a discount for buying in bulk so they offer you a discount on a sale of two or more items. Welcome to the 21st centery.
Davenport on 02/06/2009:
At my Safeway at least, they DO say on the bottom of the tag, "Must purchase 4" or something to that effect.
Anonymous on 02/06/2009:
Those "10 for 10" tags can be misleading as well.
jktshff1 on 02/06/2009:
Buy 4 for $1.00 just how hard is that to understand?
Anonymous on 02/06/2009:
What can you buy at Safeway that is 4 for a buck?
The tags are confusing at times, trust me.
Anonymous on 02/06/2009:
I totally agree with the OP.. For the longest time at Albertsons if something was advertised 3 for $10 and you bought one they'd charge you $3.34... then all of a sudden one day without warning if you didn't buy the stated quantity then they'd charge you the normal price. So, yeah, I do understand the OP's point. (VH)
Anonymous on 02/06/2009:
Crabs, stop agreeing with me!!!
Go back to that semantics discussion on the bank beef!!!!!!!!!
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Safeway Grocery Stores Scanning error
Posted by on
TUCSON, ARIZONA -- It appears that Safeway Inc. (Grocery stores) is consistently having problems scanning the correct discounted price on sale merchandise. There could be a number of reasons for this occurrence including a lag time between the time the discounted price is entered in the computer and when they become effective in the check out counter. Your information technology department needs to address this to avoid alienating customers like myself from visiting your store. I bought a discounted merchandise and found out later when I got home that the regular price and not the discounted price was charged to my bill. Now I have to walk back and return the merchandise back to the store. This inconvenience is something the people at corporate office seem to NOT notice.

In this times of economic uncertainty, Safeway Inc (Grocery stores) must act to correct any deficiencies inherent in their operation otherwise the real estate, financial, etc. economic meltdown might visit the food and services sector and wreak havoc to your establishment.....
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Anonymous on 02/04/2009:
If over-scans are truly accidental 'mistakes', there should be an equal number of under-scans. If there are more overscans, they are likely intentional. This is a corollary to the IRS adage, "If the taxpayers are not cheating, but are simply making 'honest mistakes', why don't more of them overpay their taxes?"
BokiBean on 02/04/2009:
Its sooo frustrating to find out something like this AFTER you get home, too!
jktshff1 on 02/04/2009:
Kind of po's me too, but I usually watch the register and "quick" check my receipt(yes, the folks behind me are just going to have to wait).
Anonymous on 02/04/2009:
Jkt, OK, **DAD**.
BokiBean on 02/04/2009:
I try to watch what they're scanning but I'm usually rummaging through my purse or attending to something equally as important (oh look! a butterfly!) and so I fail at policing...
jktshff1 on 02/04/2009:
yea, I can hear them complain under their breath about the "old man".
BokiBean on 02/04/2009:
Too bad! You're doing the smart thing. They can just hold their horses.
jktshff1 on 02/04/2009:
BB I hope you don't do that going to your car.
BokiBean on 02/04/2009:
Hey, at least I'm not doing it while I'm driving! :D
Anonymous on 02/04/2009:
'They can just hold their horses'

Except for when I'm in line behind my DAD...LOL
Anonymous on 02/04/2009:
Frugal, did you swipe your Safeway card?
frugal kid on 02/04/2009:
I swiped my safeway card and all items were properly discounted except for the product in question.
Anonymous on 02/04/2009:
That's why I watch the display like a hawk and check my receipt. They have gotten more expensive lately so I have switched to King Soopers (Kroger).
frugal kid on 02/09/2009:
I returned to the same store and purchased the same merchandise (which was still on sale) and was charged the regular price when I checked out. According to Customer service, the merchandise was no longer on sale and they forgot to take out the discounted label attached next to the regular price. It has been a week folks since I first brought the pricing problem to their attention. I will visit them again in a few days and report back my findings.
Jan9999 on 05/23/2009:
We have had the same experiences for years with Randalls, and the cashier is so surprised as they get ready to refund the price difference that I am aware of their policy that if the price rings up wrong - the product is free. Same person next week, .... still surprised and unaware of the policy. Today, Meat Hotdog coupon turns out to be for the "other meat" (chicken and turkey). Deception and trickery - and the cashier will wonder as I am I leaving why I am so rude - which I I have become. Few of the by now ,...hundreds? of incidents are not "mistakes", they are systematic and obviously profitable deceptions, as I think is evident from the other comments here.
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Checkout Clerks "Been Caught Stealin"
Posted by on
WASHINGTON, DISTRICT OF COLUMBIA -- Shopping at your Washington DC neighborhood grocery stores:

I have noticed over the past couple of years of being nickeled and dimed by the checkout clerks at Washington DC Safeways-I am sure there is something similar going on at Giant or any other similar grocery store with nefarious checkout clerks. I have never had this problem at Costco or Whole Foods.

Occasionally, I would notice similar items over time missing from my groceries after coming home, such as spices, nuts, olive oil, candy bars, &C. I thought at first that it was the checkout clerk accidentally not bagging my items or me not picking up all my bags-WRONG!!! After deciding to watch the clerks like a hawk while appearing not to do so, I have caught the checkout clerks twice now in a couple of months literally putting the items under the counter... (honey in one instance, a whole bag of small items in another). One can see that a crooked calculating clerk can reduce their grocery bills substantially over time.

Lesson: SELF CHECKOUT or watch the clerk like a hawk (or painstakingly check receipt/items after checkout). I imagine most of the clerks are just fine, but buyer beware of the few crooks at DC grocery stores.
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heaven17 on 10/17/2008:
Something doesn't make sense here. First, I would imagine Safeway - like most retailers - have security cameras trained toward the registers and the cashiers have to be aware of them. Second, even if what you say is true, how would these people be able to smuggle all of this merchandise out of the store without it being obvious? They stockpile other people's groceries during their whole shift and just abscond with a pile of merchandise without anyone the wiser?
Maybe my brain can't process criminal thinking and I just don't see the scam.
Principissa on 10/17/2008:
Wait a second, you SAW with your own eyes an employee of the store stealing a customer's merchandise and said NOTHING!! How are these clerks getting bottles of olive oil and spices out of the store without being noticed by someone? The olive oil I buy comes in a rather large bottle, it would be pretty obvious in someone's pants. Why have you not spoken to a manager about this? Why haven't you said anything to the police?
Anonymous on 10/17/2008:
I have to agree with heaven, it doesn't make sense how they would get away with this.
And, if you actually witnessed this happening, why didn't you immediately call for a manager right then and there?
Anonymous on 10/17/2008:
Princi...stop reading my mind!
Principissa on 10/17/2008:
Hey maybe you were reading mine! :) Just be careful, my mind is a very scary place to be.

JC, if I saw some cashier stealing my stuff I would have gone ballistic!
Squeaky Wheel on 10/17/2008:
Duh.....maybe it was a female clerk with a purse? Or a male with a backpack? I seriously doubt the poster is imagining this or making it up.
heaven17 on 10/21/2008:
Squeaky Wheel, would they be allowed to have those purses or back packs at the register, though? Plus, all of the retailers I've worked for check employee bags before they leave, whether it be a purse, shopping bag or backpack. Not saying that this is made up, but it just doesn't make sense unless management is turning a blind eye to security and doesn't give a damn.
Principissa on 10/21/2008:
Umm everywhere I've been at the cashiers aren't allowed to have those thing at the register. Not to mention that any place I've worked strictly forbid purses and backpacks on your person while working. My sister works at Kohl's as a second job and her bag has to be clear.
DebtorBasher on 10/21/2008:
You caught them doing this twice in a couple of months? How much of your time are you putting into this investigation and what are you going to prove, if you're not filming this? Now that you seen this happen twice with your own eyes, what is your next step???? Sounds like a waste of your time to me.
froggy on 07/09/2011:
I cannot believe it...went to safe way the other day to take advantage of some of the Fourth of July deals,had a shopping cart full of groceries, then got to the check out line and noticed only
one cashier. this was around 10:15 pm but
this was just impossiable after working a long shift standing in a 20 minute long line.finally,the manager came out to open a register. Then one woman had coupons trying to redeem and cashier was having problems. I know she took at least 5 min. After all this I
just pushed my cart aside and got out of line. I was so upset.
to see only 1 cashier and this is not the first tme this has happened.
I know a lot of people shop during the day but a lot of people also shop at night, especially around 10 p.m. The self-check outs were closed too. If I only had 1 cashier why not put them over to watch the self checkouts then at least six people could go at once. just a little common sense.
we have to suffer because of lack of cashiers.
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Check Your Receipts - Got Overcharged For Items Not Bought
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SAN LEANDRO, CALIFORNIA -- I went grocery shopping last night which included 2 containers of Breyer Ice Cream. I thought the final bill was a bit high. I noticed I got charged for 3 CONTAINER OF ICE CREAM NOT 2! That was an extra $4.99. I went to customer service where they refunded me my $. This was not the first time I got overcharged. 2 weeks ago, the same thing happened. I got charged for 3. Now I check my receipts. Never take things for granted that they are correct..

Safeway is supposed to have a policy where they are to give you $$ back or item free if the item rings at the incorrect price. The clerks don't tell you this. WATCH YOUR RECEIPTS
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BobJohn on 08/16/2008:
Common sense and good advice.
Principissa on 08/16/2008:
Good advice. I strongly advocate checking your receipt any time you make a purchase. If it continues to happen, talk to the manager and tell him, it may be the cashier is clumsy and fat fingering the buttons, or she might need to be retrained. Letting him/her know that this is a problem might help.
Crown Jules on 08/19/2008:
Checking your receipt is definitely good advice but I hope you didn't give the store or the checker a hard time over what appears to be a simple mistake. If you were buying a lot of groceries then I can see where the checker might have accidentally scanned the same item twice, thinking it didn't scan the first time. Maybe the bar code was covered with frost or condensation which made it more difficult for the scanner to work on it. Just a thought.

IMHO, people get way too indignant and huffy when minor mistakes like this are made. Nobody's perfect and as long as they acknowledge the error and make it right, then it should be case closed.
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Rotting avocados
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CHICO, CALIFORNIA -- In these times of consumer and economic hardship, I am continually disappointed when I watch large bins of avocados spoil as they remain at the high prices posted at Safeway. I am unclear as to why these ripening avocados could not be reduced and moved into the community, rather than sitting and rotting at $1.50 ea. I know this produce is a high commodity However I have seen them at roadside stands for much less, rather than throw them out. Avocados are a healthy resource for people and should not be wasted because of over pricing.

Please consider lowing the prices of overly ripe avocados so that consumers and Safeway can take advantage of this delicious, healthy fruit. It's a WIN/WIN conclusion.
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Anonymous on 05/17/2008:
The scene you describe is destined to worsen over the coming year...edible food rotting simply because it takes too many of our worthless dollars to buy it. Read up on in Zimbabwe. Those conditions are coming soon to America.
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Safeway Scanner Overcharging
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PORTLAND, OREGON -- I have learned to avoid Safeway as much as possible due to the frequent scanner errors. I shop all stores in my area, but never experience the number of scanner problems that I experience at Safeway. I believe that these are deliberate overcharges on sale items. Yesterday I was overcharged over $6. on a 2-for-1 ice cream sale for Dreyers (the scanner charged me about $13. for 2 packages when it should have been more like $6.49 for 2).

I believe that Safeway does this intentionally to get extra revenue (knowing full well that the small number of errors reported will still amount to a huge profit on these items). I have reported this problem to the State of Oregon, but the problem persists without a fine to Safeway.
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Crown Jules on 04/20/2008:
Do you have and use the Safeway Club Card? Most of their specials and sale prices are only applicable when you use the Club Card. In fact, I have this week's Safeway ad in front of me right now and they do have Dreyer's ice cream buy 1 get 1 free, but it says that's the club price.
CrystalSword on 04/20/2008:
You beat me to it Crown, I saved 54% on meat there yesterday, I have no problem getting sale price. If you don't have the red Safeway Club Card....GET ONE....its FREE, and it saves you a ton of money, I typically save 40 - 75% using it in addition to any coupons I have.
*Brenda* on 04/20/2008:
I hate those cards. Why should we have to carry around all these discount cards just to get a sale price. My wallet and key chain are jam packed with those stupid cards. What a pain.
Anonymous on 04/20/2008:
Indeed those cards are a pain. I refuse to play those games anymore. I shop elsewhere.
bigboxworker on 04/20/2008:
The notion that a retailer would do something like this intentionally is ridiculous. This could potentially cause variances in inventory which would cost them even more money. Calm down and shop somewhere else if it bothers you so much.
jenjenn on 04/20/2008:
Our local supermarket gives you a money back guarantee. If you are charged the incorrect amount, you get your money back, plus the (true) cost of the item.
advisor1008 on 04/20/2008:
You have to watch the register receipts no matter where you shop. That's just a fact of life! I generally recheck my receipts before I leave any store. Just about every one uses credit/debit cards and don’t WATCH closely what is being spent.
CrystalSword on 04/20/2008:
I don't even carry my safeway card...I just punch in my phone number to get the for me!!
Anonymous on 04/21/2008:
Over-scans are often the result of the store not updating their price database. Many states have pretty severe penalties if a store 'regularly' over-scans items. Statistically, one should get as many erroneous low prices as one gets over-scans. Apply the IRS rule: "If tax returns have errors, rather than intended deceptions...why do those 'errors' almost alsways favor the taxpayer."
consumercop on 12/22/2008:
Safeway has a policy not advertised to the public , if the price rings up wrong from advertised on shelf or paper , item is FREE ,1 only of that item.Wait til the sale is done then go to the mngr for a refund.
Done it many times. even went back later or the next day and still wrong so another item for FREE.
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