MENLO PARK, CALIFORNIA -- I ordered some groceries two days ago. I can't leave the house right now and I needed these groceries. I gave them a 4-hour window. 1 hour into the window, I received a phone call that the driver had an emergency and there would be no delivery. I tried to call back to find out more, but the phone number was "disconnected". Then I went online, and tried to find a contact number. No such luck.
I called a store and (yes all these options, waiting and waiting) I reached a customer representative who explained to me (wearily) that he can give me a phone number to call. Which I did. Waiting. The lady who got on the phone told me she could transfer me. She also seemed quite weary. By this time I was quite angry.
The final person I reached told me this is how it is is, she can only reschedule to the next day, they don't have backup drivers etc. and for all my time and hassle, she offered me one delivery free of charge (which I had anyway, being my first time). She then told me my money would be credited back to me if I cancelled the order.
Thanks a lot for not having me pay for products I didn't receive. As for not fulfilling my order - doesn't bother her. I won't use their service again. Don't they have to fulfill a contract with me? This is an urban area, no warnings are given while you order that you may not receive your order.
FREMONT, CALIFORNIA -- The cashiers at the Safeway store on South Mission Blvd. in Northern California seem to abide by the motto of "It's all the customer's fault!" When their system failed to honor good coupons from their own ads, they blame the customers. Their cashiers may leave for breaks suddenly without warning when there's still a line of customers waiting. Their mostly white cashiers at the checkout also can turn very cold if their next customer happens to be Asian. However, their staffs including manager, supervisor, meat/seafood counter, bakery, shelfers, or even baggers are all typical friendly Safeway type.
What is going on with their cashiers? They have since address their system problem with the coupon recognition. But racism and work ethics among cashiers apprantly is tougher to fixed. When there is option, run and stay away from this cult!
WASHINGTON, DISTRICT OF COLUMBIA -- I went to Safeway, early in the morning, to pick up items to make tuna salad at work. When I asked the employee in the dairy area where to find hard boiled eggs, I was rudely told, "Damn, you don't want to have to do anything do you!" Shocked and not ready to engage this man that early in the morning, I made my way to the deli department and asked the employee if she knew where hard boiled eggs may be found and was told they didn't have any packaged but were available at the salad bar.
When I found them and picked up a container to put them in, that crazy lady yells across the deli counter, "What you need to do is say, "Ma'am can you please help me - I need some hard boiled eggs from the salad bar." When she knew I wanted hard boiled eggs, why didn't she get them for me when I asked and then to aggravate me with a lecture on how to ask her properly! This behavior is outrageous and unacceptable!
COOS BAY, OREGON -- IMO Sour Cream Substitute is not just used for sour cream; those of us that cannot have dairy products at all use it as substitute for milk in our daily cooking. This is something that is always put in my grocery chart and is very much missed. Through an internet search I have found out that Albertson's is still carrying this product.
To be totally honest, I like shopping at Safeway, however if I have to make a special trip to Albertson's, I will more than likely just do my all of grocery shopping there. PLEASE...put this product back on your store shelves. I ask anyone else who feels the same to go to: ** and make your request for this product made. If enough people speak up, we will be heard.
OAKLAND, CALIFORNIA -- Safeway is getting even SMARMIER. Be cautious about sale items. For many years, if a discounted price (usually club card price) on the shelf said buy 2 and save $X. xx amount, the understanding was that buying one of that item meant the same discount. The suggestion only meant that you'd not save as much as you would if you bought two.
THAT POLICY HAS CHANGED without any public acknowledgment, according to the store manager. So if we customers are not watching closely, we'll be charged full price unless we buy a minimum of 2. Those of us who were used to that policy are most vulnerable. I imagine many people will never notice which I'm sure is fine with the Safeway management and stockholders. At least the recession won't hurt THEM.
The price signs on the shelves look virtually the same as the old and don't explicitly say that you MUST buy two to get the discounted price. Albertson's (now out of business here, or changed back to Lucky) used this kind of subtle (smarmy) strategy which was a primary reason I avoided using their store. Now I'll take whatever business I can away from Safeway and I'll be very cautious buying their sale items. Just be aware if you choose to shop there.
TUCSON, ARIZONA -- It appears that Safeway Inc. (Grocery stores) is consistently having problems scanning the correct discounted price on sale merchandise. There could be a number of reasons for this occurrence including a lag time between the time the discounted price is entered in the computer and when they become effective in the check out counter. Your information technology department needs to address this to avoid alienating customers like myself from visiting your store.
I bought a discounted merchandise and found out later when I got home that the regular price and not the discounted price was charged to my bill. Now I have to walk back and return the merchandise back to the store. This inconvenience is something the people at corporate office seem to NOT notice.
In this times of economic uncertainty, Safeway Inc. (grocery stores) must act to correct any deficiencies inherent in their operation, otherwise the real estate, financial, etc. economic meltdown might visit the food and services sector and wreak havoc to your establishment...
WASHINGTON, DISTRICT OF COLUMBIA -- Shopping at your Washington DC neighborhood grocery stores: I have noticed over the past couple of years of being nickeled and dimed by the checkout clerks at Washington DC Safeways. I am sure there is something similar going on at Giant or any other similar grocery store with nefarious checkout clerks. I have never had this problem at Costco or Whole Foods.
Occasionally, I would notice similar items over time missing from my groceries after coming home such as spices, nuts, olive oil, candy bars, & C. I thought at first that it was the checkout clerk accidentally not bagging my items or me not picking up all my bags. WRONG!!! After deciding to watch the clerks like a hawk while appearing not to do so, I have caught the checkout clerks twice now in a couple of months literally putting the items under the counter... (honey in one instance, a whole bag of small items in another).
One can see that a crooked calculating clerk can reduce their grocery bills substantially over time. Lesson: SELF CHECKOUT or watch the clerk like a hawk (or painstakingly check receipt/items after checkout). I imagine most of the clerks are just fine, but buyer beware of the few crooks at DC grocery stores.
SAN LEANDRO, CALIFORNIA -- I went grocery shopping last night which included 2 containers of Breyers Ice Cream. I thought the final bill was a bit high. I noticed I got charged for 3 CONTAINER OF ICE CREAM NOT 2! That was an extra $4.99. I went to customer service where they refunded me my $. This was not the first time I got overcharged. 2 weeks ago, the same thing happened. I got charged for 3. Now I check my receipts. Never take things for granted that they are correct. Safeway is supposed to have a policy where they are to give you $$ back or item free if the item rings at the incorrect price. The clerks don't tell you this. WATCH YOUR RECEIPTS.
CHICO, CALIFORNIA -- In these times of consumer and economic hardship, I am continually disappointed when I watch large bins of avocados spoil as they remain at the high prices posted at Safeway. I am unclear as to why these ripening avocados could not be reduced and moved into the community, rather than sitting and rotting at $1.50 ea. I know this produce is a high commodity.
However I have seen them at roadside stands for much less, rather than throw them out. Avocados are a healthy resource for people and should not be wasted because of over pricing. Please consider lowering the prices of overly ripe avocados so that consumers and Safeway can take advantage of this delicious, healthy fruit. It's a WIN/WIN conclusion.
PORTLAND, OREGON -- I have learned to avoid Safeway as much as possible due to the frequent scanner errors. I shop all stores in my area, but never experience the number of scanner problems that I experience at Safeway. I believe that these are deliberate overcharges on sale items. Yesterday I was overcharged over $6. on a 2-for-1 ice cream sale for Dreyer's (the scanner charged me about $13. for 2 packages when it should have been more like $6.49 for 2).
I believe that Safeway does this intentionally to get extra revenue (knowing full well that the small number of errors reported will still amount to a huge profit on these items). I have reported this problem to the State of Oregon, but the problem persists without a fine to Safeway.