In 2008 I was trying to avoid conflict by calling ahead of time to set up a date of cancellation of services due to the fact that I was moving. i was out of my contract at the time.
1 Replies - Latest reply on 09/01/2012Add reply
The representative informed me that I would be receiving boxes to send back the equipment. The cancellation came the boxes didn't. I had to keep bothering the new tenants to see if the boxes had arrived. The day the boxes arrived my bank account got charged by Dish Network for $500. I sent the equipment in got my money back no only a slight problem at the time.
Now it's 2012 and I call looking to get new service, willing to enter into a 2 year contact mind you with a company that mishandled my account before just to find out that I have past due charges on an account that was paid in full and closed. Now I'm being told I need to pay this charge before I can get into a new contract.
Now the customer service people were very nice, even offered to meet me halfway on the balance which was only a little over $100 bringing what I owe to like $50 something. Now I ask you, if I had owed that money before don't you think they would have taken it out of the $500 they returned to me for the equipment? It's all fairly simple to explain someone
SILVER SPRING, MARYLAND -- Safeway Store #1565
9 Replies - Latest reply on 11/02/2010Add reply
15411 New Hampshire Ave.
I shopped there for the last seven years and most of the cashier are very nice. To day I have both of my kids with me, I bout $300 of groceries and the cashier Susan was very nasty. I was asking her to check if the cookies were on sale she didn't even give me eye contact and I reaped ted to her I'm not taking that if you don't check the price!!! she refused to check and I asked her what was her problem, she said you're holding up the line. I decided to talk to the manager and supervisor just said she's probably having a bad day. I just left upset obviously no one really follows the good customer service rules. I will not go to Safeway anymore, I have giving them enough of my money, to get treated like I'm some low class human being or an ignorant full. She needs to find another job or get some customer service classes.
MARYLAND -- This is probably not unique to Safeway, but it is where I noticed it. I am not a people person and I love the convenience of the self-checkout lanes.
This past weekend, my son asked me to get him some ... read full review20 Replies - Latest reply on 09/30/2010
Letter written to Safeway Inc.
ARIZONA -- Safeway, Inc.
To Whom It May Concern (This Concerns Us All):
I am writing this letter in hopes of reaching someone who cares, although I question if the timing of this letter is several years too ... read full review1 Replies - Latest reply on 09/02/2010
I don't know why the cashiers at Safeway in the Big Island of Hawaii are so rude.
7 Replies - Latest reply on 08/19/2010Add reply
Every time I go to the store, the cashiers are very unhappy people. They are all most the time making bad face when see the line, when have customer using WIC check for their kids or when they don't know the item code.
You never find the manager.
Safeway ruined my Christmas
DENVER, CO, COLORADO -- I wanted to tell you about my last experience at Safeway. It was Christmas day 2009 and my niece was baking the pies for the first time by herself and she burned them… so my husband and I ran to the ... read full review33 Replies - Latest reply on 12/27/2009
Safeway's claim of "low prices" is a lie. Pumpkin pie spice: $6.50 at Safeway, $1.99 at Trader Joe's. Sriracha ("rooster") sauce? $2 less at Cost Plus for a 17 oz. bottle. Safeway claims to have low prices, but I believe they gouge consumers on everything but staples. Even with the Safeway Club Card and the endless "special promotions" I believe I end up spending more at Safeway because the prices on things that AREN'T on sale are double or triple what they ought to be. I spent MORE using a $10 off w/ $50 purchase at Safeway than I would have shopping elsewhere. 2 Replies - Latest reply on 04/06/2010Add reply
MENLO PARK, CALIFORNIA -- I ordered some groceries two days ago. I can't leave the house right now and I needed these groceries. I gave them a 4 hour window. 1 hour into the window I received a phone call that the driver had an emergency and there would be no delivery. I tried to call back to find out more, but the phone number was "disconnected". Then I went online, and tried to find a contact number. No such luck. I called a store and (yes all these options, waiting and waiting) I reached a customer representative who explained to me (wearily) that he can give me a phone number to call. Which I did. Waiting. The lady who got on the phone told me she could transfer me. She also seemed quite weary. By this time I was quite angry. The final person I reached told me this is how it is is, she can only reschedule to the next day, they don't have backup drivers etc. and for all my time and hassle she offered me one delivery free of charge (which I had anyway, being my first time). She then told me my money would be credited back to me, if I cancelled the order.
Thanks a lot for not having me pay for products I didn't receive. As for not fulfilling my order -
doesn't bother her. I won't use their service again. Don't they have to fulfill a contract with me? This is an urban area, no warnings are given while you order that you may not receive your order.
FREMONT, CALIFORNIA -- The cashiers at the Safeway store on south Mission blvd in Northern California seem to abide by the motto of "it's all the customer's fault!". When their system failed to honor good coupons from their own ads, they blame the customers. Their cashiers may leave for breaks suddenly without warning when there's still a line of customers waiting. Their mostly white cashiers at the checkout also can turn very cold if their next customer happens to be Asian. However, their staffs including manager, supervisor, meat/seafood counter, bakery, shelfers, or even baggers are all typical friendly Safeway type. What is going on with their cashiers? They have since address their system problem with the coupon recognition. But racism and work ethics among cashiers apprantly is tougher to fixed. When there is option, run and stay away from this cult!3 Replies - Latest reply on 10/10/2009Add reply
I generally purchase Lucerne 2% milk in gallon containers. I noticed when I got home that on the reverse side of the container (opposite the Lucerne label) was an ad for cookies. Are you kidding me? Milk, considered a healthy food and one that is subsidized by the government, advertising cookies! Branding milk with cookie ads is a new low in advertising. As long as this continues I will buy milk at a store other than Safeway.11 Replies - Latest reply on 11/25/2009Add reply
I am very disappointed that Safeway/Carrs no longer sells IMO Sour Cream substitute. Here in Alaska we don't have that many choices of grocery stores to choose from. It would be great if you would put it back on your shelves. If I ever find it at another store in my area I will definitely shop there. Why stop selling a good product? It has a very good shelf life and is very tasty. 6 Replies - Latest reply on 05/29/2009Add reply
WASHINGTON, DISTRICT OF COLUMBIA -- I went to Safeway, early in the morning, to pick up items to make tuna salad at work. When I asked the employee in the dairy area where to find hard boiled eggs I was rudely told, "Damn, you don't want to have to do anything do you!". Shocked and not ready to engage this man that early in the morning, I made my way to the deli department and asked the employee if she knew where hard boiled eggs may be found and was told they didn't have any packaged but were available at the salad bar. When I found them and picked up a container to put them in, that crazy lady yells across the deli counter, "What you need to do is say, Ma'am can you please help me - I need some hard boiled eggs from the salad bar". When she knew I wanted hard boiled eggs, why didn't she get them for me when I asked and then to aggravate me with a lecture on how to ask her properly! This behavior is outrageous and unacceptable!
6 Replies - Latest reply on 05/19/2009Add reply
Checkout A Rip-Off
I am a value-conscious consumer and I always check the sale ads before I go shopping. Safeway has good deals every once in a while, but their every day prices are so high that I often leave without buying ... read full review17 Replies - Latest reply on 05/12/2009
COOS BAY, OREGON -- IMO Sour Cream Substitute is not just used for sour cream; those of use that can not have dairy products at all use it as substitute for mike in our daily cooking. This is something that is always put in my grocery chart and is very much missed. Through an internet search I have found out that Albertson’s is still carrying this product.
2 Replies - Latest reply on 05/06/2009Add reply
To be totally honest, I like shopping at Safeway, however if I have to make a special trip to Albertson’s I will more then likely just do my all of grocery shopping there.
PLEASE... put this product back on your store shelves.
I ask anyone else who feels the same to go to:
And make your request for this product, made if enough people speak up we will be heard.