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Saks Fifth Avenue Consumer Reviews

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Delivered worn shoes
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOS ANGELES, CALIFORNIA -- I ordered a miu miu shoes online, they came the wrong size so I went to the store itself to exchange them...they did not have them in their inventory. So the sales person gave me her business card her name is Mars Atik, so that she assists me on the phone if anything goes wrong since I live an hour away from Saks In South Plaza. She placed the order for me with the right size, and I waited for the shoes to come and I received a pair that was worn and scratched!!!! I took a photo and sent it right away and had no reply to my mail. So I called the lady no reply, called Saks 4 times and was put on hold every time after listening to my problem and I was never assisted. I went again to the store in Beverly Hills since it is closer to where I live... Refused to return even after I showed them the mail they said they don't want to take the responsibility. They also refused to help me at all. The department manager Mike was so rude to me and my husband very arrogant and unhelpful, and left us to assist other customers!!!
I've shopped in Galleries Lafayette in Paris, in Harrods in London and boy yes it is not worth it at all to shop big expensive brands at Saks, I am very disappointed and utterly disgusted to say the least! Never been through such a horrible experience.

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Purchasing, Returning
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK -- Saks has really gone downhill. Over the past couple of years (since they were purchased) their policies are not consumer oriented. I bought shoes which I wore once and they literally cut the top of my foot - I'm talking blood and a wound that took several weeks to heal. I wrote to them and told them and they sent me a label to return them. I did so and they sent them back to me saying that they had been worn and they would not accept the return. I had enclosed copies of the emails. Unbelievable.

I bought a dress that arrived with stains - it looked like someone had attempted to remove them and failed. I loved the dress and it was the last one so I called them to see if I could attempt to have it professionally cleaned and then return it if the stain couldn't be removed. They said if it was cleaned, it could not be returned and offered me a gift card which would cover the cost of the cleaning, but if it didn't come clean, I'd be out the $400 for the dress. Unacceptable.

Whilst shopping the other day I put several sale items in my cart and when I went to check out, they were removed from my cart. When I tried to put them back in, my size was not available. I chalked it up to someone else being faster but then days later, I get an email on ALL (and there were about 5) items. The email is pushing me to complete the purchase which I was happy to do - but now they are all full price! I called and customer service does nothing - their policy is that prices are subject to change. Saks no longer cares about satisfying a customer. I just can't shop there anymore.

Their website is always a problem, their service is terrible and they just don't care. Neiman Marcus and Nordstrom are a pleasure to deal with and really aim to please. There's no need to put up with the attitude of Saks anymore. Not to mention their awful final sale policy on some sale items. Seriously - do they seriously want us to buy designer items ONLINE- sometimes for thousands of dollars - without being able to try them on and have them be final sale? No thanks.

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Fake Gucci Sweatshirt, Return Policy Sucks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

611 FIFTH AVE NEW YORK, NY 10022 -- I bought a Gucci Sweatshirt from Saks Fifth Avenue. When I got it, everything seemed fine at first. However, after a couple weeks of wearing it (I didn't wear it that much by the way), I noticed that the sleeves started fraying and tiny holes started appearing in the sweatshirt. I was suspicious that something was wrong with how quickly it was falling apart. So I tried to get it authenticated and, you guessed it, it was fake. Then things got really weird when I tried to return it.

They said they needed to send me a proof of purchase to include when making my return. And the invoice/proof of purchase they sent me actually says "FAKE" right on it. WTF. There was no mention in the listing at all that this sweatshirt was fake but obviously not only did they sell me a fake sweatshirt, but they KNEW it was fake.

Apparently they included a prepaid shipping label in the box they sent to make a return. But I couldn't find it. Then it took 4 emails with them over the course of 4 days before they finally told me they couldn't resend another shipping label and then gave me the address to send it back myself. I sent it back to the address they gave and about a week later, I received it back with a letter saying they weren't going to give me a refund because it wasn't in "saleable condition".

Yeah, I'm sorry your counterfeit sweatshirt isn't in good enough condition for you to sell it again and try to scam someone else with it. lol. That thing was literally falling apart after only wearing it a few times. What do you expect? I did also remove the tags after trying it on for the first time, because it fit fine and everything and tags on all clothes are really annoying so I wanted them off asap. This may have also caused them to deny the refund. But I didn't really expect it to be a counterfeit sweatshirt that would fall apart right away like the shirts the Chinese make to where I'd have to return it. I've filed a dispute with my bank about this transaction and my claim is currently pending.

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Saks.com!!! Worst Department Store Ever!! How Do They Stay in Business!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- I have placed orders on Saks.com multiple times. My 4 orders got cancelled without any notice or explanation. I have been waiting for my orders thinking it's coming, just to find out they were cancelled. I have called and asked to explain. They did not know, was told someone from the security department will call me. No one ever did.

I called again talked to the manager, he did not know anything and said the same "someone will call you". No one ever did. Again, I chatted with Saks.com CS, and explained the frustration and asked for the corporate office information. They said again "someone from the security department will contact you". LOL. No one ever did. I gave up! I knew there was nothing wrong with my payments, bank or credit cards. Nordstrom, Macy's, Bloomingdale's don't treat you that way! I can't believe Saks is still in business.

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Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BEVERLY HILLS, CALIFORNIA -- 3 weeks ago, I made a purchase via phone at the Beverly Hills, CA location. 1st - The sales representative sent my item to the wrong address. 2nd - NO ONE, not even the store manager would help me rectify this situation (couldn't get her on the phone - I was offered her email address by everyone I spoke with in the Ladies Shoe Dept). After NO ONE (including the sales representative that took the order & store manager) didn't bother to contacted FedEx, the item was eventually returned to Saks. 3rd - I called their credit card company to dispute the charges and they were also of NO help - told me I need to wait another 2-3 weeks for them to research return before crediting my account. Saks Fifth SUCKS. After being a customer for over 10 years - I'm taking my business to Neiman's.

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Horrible Refund/Adjustment
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ONLINE, NEVADA -- I hate Saks. I spent literally 5000 in the last month on my Saks First Card (Christmas) with this store (online), including 1600 on a pair of boots as a gift for Christmas. They were delivered on 11/23 and within the 30 day return window I saw that they were now $640 off! I called to ask for an adjustment, and they said "no" since it wasn't within 7 days of purchase. I asked if I could return them to the local store and repurchase them since I am still within the 30 day return window, and the answer to that was also "no, that is against store policy!"

I am so angry about this. I can't see straight, and will take my business from now on to Nordstrom or Neiman, which have far more reasonable returns (especially at Christmas)! Again - I hate Saks now!!! Bah humbug to them. They have totally upset me about what should have been a fun gift.

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Do Not Order From Saks Fifth Avenue Online-Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ARIZONA -- Never order online from #Saks Fifth Avenue! They will send you sale merchandise that is DEFECTIVE and refuse to respond to your emails! You can call them, you can email them and it will be impossible to return defective merchandise! And forget about getting defective merchandise REPLACED because they "do not have the capability" to replace or exchange defective merchandise!

I have voice recordings proving this as well as one email response I actually got! Out of 5 emails I send, I received one response telling me this. #SaksFifthAvenue has the WORST customer service I have encountered in at least 15 years! Do not ORDER ONLINE...only in person where you can see the merchandise, if at all!

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Gift Card # And Pin Stolen - Used - Security Did Nothing To Investigate This
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, NEW YORK -- I called saks.com to transfer two sales off my saks.com account from my Saks credit card to the merchandise store credit card they sent me. Let's just state that after I read my Gift Card # & pin, one of the transactions were transferred to the merchandise credit and the remaining balance used on a sale that I never made. This card has been in my desk drawer at home, and never taken anywhere. I was pleasantly surprised when I tried ordering boots that my merchandise card that should have had a balance of roughly 152 and change was 0.

After weeks of back and forth, no one from security called me, no one cared and I was left with an email that stated we closed the case the card is like cash. Disappointing to say the least. If it was like cash this could never happen. All they needed to do was investigate the order placed with my gift card which clearly was not mine. Anyway that is the last of my dealings with Saks.com. They take no ownership of dishonest employees. They don't handle issues well, and I thank God it wasn't more of a loss.

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Counterfeit. Do Not Buy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

IL -- Bought a counterfeit True Religion top/shirt at Saks off 5th. Where do I start with the disgust and outrage that I feel. I'll try... Disgusted is the first. How could it that a name brand store like Saks be tied to Saks off 5th and sell counterfeit products.

  1. It's so bad and noticeable too. The shirt says est. 2003. Clearly says est. 2002. All True Religion says 2002. Nothing ever with 2003. 2. It says made in El Salvador. Lie. It is made in the USA. 3. It's bad quality. 4. No tag on inside with red you. I WANT MY MONEY BACK!!! If Saks IS a name brand store send me my Name Brand True Religion top. #truereligion #couterfit #boycottsaks #shutdownSaks #Saks #Saks. Give me my money back and I'll go to True Religion myself. Worst shopping experience. Very livid.
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Spend $1000 on a Pair of shoes... and They Were FAKE!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I bought a pair of Valentino shoes for my daughter for a Xmas present, from Saks online. $1000!!! She needed to take them in to trade for another size. She lives in NYC. And took them to a store there. Imagine her surprise when the salesperson told her... "These are a Fake"!!! So, I paid $1000 for shoes that were FAKE, from Saks online!

The customer service people were horrible to talk to. They couldn't care less. Someone... someone in the Saks online warehouse is trading out fakes for originals. This should be alarming to everyone!!! I will never, ever order from Saks online again. Plenty of other places to find similar merchandise. With customer service people who actually give a damn.

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Saks Fifth Avenue Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 18 ratings and
25 reviews & complaints.
Contact Information:
Saks Fifth Avenue
611 fifth Ave
New York, NY 10022
212-753-4000 (ph)
212-940-5594 (fax)
saksfifthave.com
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