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Standing up for my rights at Sams Club
Posted by Bryansp_ms on 01/30/2011
COLUMBUS, GEORGIA -- A few weeks ago my wife and I went to Sam’s Club for our bi-weekly shopping excursion. As usual after we checked out, we had to present ourselves for a search on the way out of the store to make sure we were not stealing anything. Once we got to the door, the lady nabbed the receipt out of my hand. I spoke up and said, “Before you begin, can I ask you something”? The lady put her arms down at her side and looked at my face as if to give me her full attention. I asked, “If I refuse to let you search me, will my membership be revoked”? The lady looking rather surprised at my question said, “No”. I then said, “I refuse to be searched”. I tried to take my receipt back, but she grasped it very hard and it tore as I took it back. Feeling victorious we left the store and made our way back to the car. My wife and I agreed at this point that we would just refuse to be searched on subsequent visits.
Today, my wife made our usual trip to Sam’s Club. She spent about an hour gathering items and finally made it to the check-out line. After emptying the contents of the cart on the belt, they scanned her card and informed her that her membership was expired. My wife told the cashier that was ridiculous that she had already paid to re-new the membership. The cashier told her she needed to go talk to Customer Service to straighten it out. My wife then went and stood in line at Customer Service where she was told that the membership was revoked because her husband was drunk and belligerent when leaving the store. She then demanded to speak to the manager. When the manager arrived, he pulled up our records and said that the “Loss Prevention” manager revoked our membership because her husband had purchased and was consuming alcoholic beverages and was belligerent to the lady that was trying to search the cart. My wife explained that this was ridiculous that her husband had politely asked if our membership would be revoked if we refused to be searched and that she clearly said, “No”. The manager had a record of our last purchases and my wife asked him to show her the alcoholic beverages that we supposedly purchased. He replied that we had many items, but when we get a membership we agree to be searched when leaving the store. My wife replied that their rules do not supersede the United States constitution. He replied by telling her that only her husband was banned and that she could still purchase a membership. The implication being that as long as she behaved herself and submit to being searched there would not be any problem.
A few weeks ago, I felt empowered that I stood up for my rights and freedoms. Now we know that the price for this was slander, embarrasssment and a very big hassle for my wife. Both Sam’s Club and Wal-Mart lost a customer today because of this too. Maybe someone else hearing this story will be inspired to stand up for their rights. My guess is that Sam’s Club can’t accuse everyone being a belligerent drunk for not following their rules.

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Posted by RestaurantGuy on 2011-01-30:
When you became a member of Sam's club you agreed to abide by their rules. Part of those rules is to have your things searched on your way out. It has nothing to do with the constitution it has to do with them being a private club
Posted by biomajor on 2011-01-30:
Restaurant Guy is exactly correct. If I could rate his comment VH I would!!!
Posted by RestaurantGuy on 2011-01-30:
Thanks biomajor Knowing you would vote it helpful is just as good in my book.
Posted by Anonymous on 2011-01-30:
RG is right. You agree to their terms just like you'd agree to the terms for a credit card.
Posted by HonestForSure on 2011-01-30:
Maybe the OP should purchase all his items online and leave the nastiness at home. Such a simple courtesy. All the opiners are right on.
Posted by Obsfucation on 2011-01-30:
I can and have declined to be searched at places like Walmart, but Sams and Costco and BJs, et al. are clubs which you ask to join, and to whose conditions you have agreed.

I do find it funny though; recently I went to BJs with my daughter. She had an order, and I had an order, but we packed it in one cart. Just to see what happened, I put my receipt away. The guy at the door took her receipt and pretended to scan the catr, then marked it and wished us a good day. There was well over a hundred bucks worth of purchases which were on my receipt, which he never saw. Real tight security!
Posted by clutzycook on 2011-01-30:
At Costco, they just highlight the receipt and barely glance at the cart.
Posted by Nohandle on 2011-01-30:
I don't know about the Sam's you went to but at the one here no member is searched. The number of items in his cart are counted and checked off on the receipt. That's a bit different than being searched. Since nothing is bagged it doesn't take but a moment. I really don't understand why someone would object when he is not being singled out from other shoppers. I don't go to Sam's but a time or two a year and I can shop there or go elsewhere. It's my decision.
Posted by Anonymous on 2011-01-30:
+10 Everybody!

By the way, "slander" implies the OP suffered some kind of damages because someone said something untrue about him (e.g. lost a job/gig). Actually, Sam's did not announce to anyone except the OP's wife that they felt he had been drunk, so there are no actual damages. (Then again, what if she filed for divorce because of this? Hmmm...but she didn't, so no damages.) Had they announced to other people that he had been drinking, then there may be case of actual slander, as there may be some kind of "damages." (A tarnished reputation can be considered damages.) Slander is always a tough one to prove; libel is much easier.
Posted by unhappy999 on 2011-01-30:
I can see your point it they were searching your person but they are only searching your shopping cart so if you have nothing to hide, what does it matter? I am a member of BJs and all they do is look at my receipt and do a quick scan of my cart. I have no problem with it.
Posted by Starlord on 2011-01-30:
Your wife made the same mistake a lot of people do. The bill of rights regulates the actions of government, not private citizens. As pointed out, Sam's is a private club, and when you join, you agree to abide by their rules, which is true of any private club. It is a simple example of implied consent, Just like applying for a driver's license is agreeing to submit to a chemical test for alcohol if asked by an officer. By your refusal to cooperate with the exit procedure you broke the rules, and the consequence was revokation of your membership
Posted by Anonymous on 2011-01-30:
Okay, time to join the party! Sorry, I'm late. But you all knew I was coming eventually:)

Sam's indeed has it written in their policy, therefore they HAVE the right to ask you for your receipt. Walmart, on the other hand, has no such membership agreement in place.

With that being said, I NEVER had a problem with Walmart scanning over my items on the way out. I had a problem with them "snatching" the receipt from my hand as I walked by. Short term solution: I made a scene and blew up at them. Long term solution: I no longer shop at Walmart. I shop at Target where they have no door greeters. Less stress. Accept their rules or move on.

Great review as far as the receipt being snatched from your hand. But the rest of it? You're on your own. Their policy is their policy. Period.
Posted by Anonymous on 2011-01-30:
You weren't standing up for your rights, you were violating your membership. The Constitution garauntees you nothing in this reguard. I suggest you study your history.
Posted by localgod on 2011-01-30:
Just the statement that the OP felt "victorious" after leaving the store sends up many flags. Big box club stores have very low margins and low shrink is critical to their survival, hence everyone's items are searched upon exit (no one is being accused of theft). This is how the prices are kept low. Your rights in this type of store, or any store, is as follows: You get to remain if you follow the rules and/or policies. If you do not, the US Constitution does not protect you.
Posted by Ytropious on 2011-01-30:
I'll never understand people who feel "violated" by being asked for a receipt. If you aren't stealing anything then what is the big deal? You agreed to their terms the moment you stepped in the door. If you don't like it then don't shop there, or in this case don't become a paying member!
Posted by Anonymous on 2011-01-30:
Ytrop> Exactly. The problem is that most people come and write about these complaints shortly after the incident, and their comments are laced with anger and passion that has yet to subside. I find it amusing to scroll back and look at past posts, some from myself, and see just how a person's emotions change over time. Would they still feel the same way in 5-6 months? Probably not. I can honestly admit that some of my opinions have changed with time, once a sense of reason was allowed to settle in.
Posted by SteveWiginowski on 2011-01-30:
The problem that people have is that they feel they are being treated as criminals. This happens at so many places to protect people. Airports, for example. Things get scanned, walking through metal detectors machines and whatnot. Most people aren't criminals and are good people. The issue are the people who are criminals. The reason that these checks are in place is because of past issues that have occurred. Had they not occurred, they may not be there now. Unfortunately, it only takes one or a few people to mess things up for everyone.
Posted by Ytropious on 2011-01-30:
I think there needs to be two card member levels. Those of us who will show receipt on the way out, and we pay a discounted rate, and people who feel "violated" by the practice and have to pay more to cover the other shoplifters. If you don't want to abide by the rules then you can go ahead and cover their shrink costs, since by showing myself on the way out I prove I am not contributing to the problem.
Posted by hulagirl51 on 2011-01-31:
unfortunately stores like Sam's and Costco do not bag your purchases, a usual sign that items went through a check stand. At big box stores items are just left sitting in cart when you leave the store. Any customer could just fill a cart full of goods and roll out the door. Therefore they do need to look at carts and receipts to verify that items are paid for. Imagine how many TV's etc. that would be rolled out the store unpaid for if not for the person stationed there to check receipts!
I retired as a store mgr. of a grocery store and it's amazing how often we watched folks with full carts of liquor or meat dash for the door and into a waiting car as we had no door people.
Knowing this I have no problem having my receipt check or understanding the reason behind it.
Posted by Anonymous on 2011-01-31:
I was leaving Costco once and the lady checking the receipt noticed that we had been charged twice for something. I hadn't yet looked at the receipt. She saved me a trip back to the store later--a good 40 minute round-trip drive. So, I guess the receipt checking can work both ways.
Posted by bryansp_ms on 2011-01-31:
Once the items are purchased they are your property and the store has no right to force you to submit to being searched. They treat people like criminals and pretend they have your best interest at heart. Would you allow a police man to search your home or car without a warrant? I mean if you have nothing to hide whats the harm?
Posted by Anonymous on 2011-01-31:
I never feel like a criminal at Costco. I pay for a membership and I don't want them to raise prices because of people shoplifting. This receipt checking deters it and also, like I said above, sometimes it even works in your favor. If you don't like the way they conduct their business, you are free to shop anywhere you choose.
Posted by Anonymous on 2011-01-31:
Nobody ever has to prove ownership of their property to anyone unless ordered to do so by a court unless there is an applicable state law stating otherwise.

Sam's Club has the right to refuse service to anybody for any reason that isn't forbidden by law.

So bottom line you do not have to prove ownership of your property upon leaving a Sam's and they can cancel your membership upon your refusal. It's just that simple.
Posted by bryansp_ms on 2011-01-31:
Beyond my god given rights being violated, I specifically asked the employee conducting the search if I refused would my membership be revoked. The Sams Club employee answered "no" to that question. Had she answered "yes", I would have made the decision to submit to the illegal search or surrender my membership.
Posted by Anonymous on 2011-01-31:
bryansp_ms, I really want to be on your side buddy but when you keep throwing out 'god given rights' and 'illegal search' you're losing me.

At Sam's you "voluntarily" submit to the door check. If you don't agree to do so then they terminate your membership. There is no violation of god's or man's laws there.

Come no man work with me here.
Posted by trmn8r on 2011-01-31:
I believe they have the right to refuse service to anyone, just like you have the right to refuse to be searched. Easy call.
Posted by MaggieMcT on 2011-01-31:
Your "god given rights" include the right NOT to join an association if you don't like the rules. When you joined, you agreed to the rules. You refused to follow them, so they cancelled your membership. Seems simple enough to me.
Posted by Anonymous on 2011-01-31:
I've looked over my handbill of God Given Rights, and it appears mine has been edited, as I cannot find that right anywhere in my well thumbed copy.
Posted by Anonymous on 2011-01-31:
Besides the fact that when you shop at a business that requires a membership fee to do business with (which includes agreeing to their terms and conditions), why not just ask to see the video surveillance of the alleged drunkenness? Personally, I don't know why the LP would lie about what happened, but to be honest it doesn't surprise me. Besides, if you're absolutely 100% sure that this is all a fabrication, why not push the issue? I don't think I'd stand for that if it happened to me. I do believe that is covered under my God Given Rights.
Posted by jktshff1 on 2011-01-31:
The only "right" you have here are what is in their terms and conditions.
Posted by PepperElf on 2011-01-31:
not to mention the "rights" the OP is referring to applies to unlawful government searches rather than being asked to show a receipt.

The problem is... many thieves ALSO act "offended" when you demand to see their receipts (or rather, receipts that they don't have). And then it's a big scene where they try to blame the workers for whatever reason they can come up with (age, gender, race) to make it look like it's the worker's fault and not their own for stealing.

It's nice that you feel yourself to be so honest as to not be checkable, but .. personally I don't believe in naively trusting anyone else just on their own say so.
Posted by Anonymous on 2011-01-31:
Guys, I think we all agree that the OP didn't really need to feel violated for being asked to show his receipt.....but, if things went down the way the OP said they did, then the LP was out of line, they told them they did not have to agree to be searched, and then went on record lying that the OP was drunk and acting belligerent...that would raise my hackles too.
Posted by trmn8r on 2011-01-31:
Pepper, I interpreted the event the same as you, so I don't think it is you. It's not you, it's me (:
Posted by ticia232 on 2011-01-31:
OP, where in bible is the right to not be searched at a store?

You mentioned that they violated your "God Given Right!" or were you thinking of the right of "free will"? Where God gives you free will to do what you want, but you must face the consequences of your choice?
Posted by Anonymous on 2011-01-31:
Pepper> I agree with everything you're saying, except for acting "belligerent" by trying to take your receipt back into your possession. That is the OP's property (the receipt) and the LP has no right to hold onto it any longer than the OP allows. It is then the LP that is acting belligerent. All the rest everyone else is saying about the God given rights and such, I'm on board. Again, their store...their rules. If you don't like them, then shop somewhere else. But please LP's across the nation...STOP thinking that receipt is yours.
Posted by bryansp_ms on 2011-02-03:
Just wondering where you people would draw the line..? Would you turn you pockets inside out if they asked? Would you let them search your bags or purse? What about a good old fashion TSA grope? Where do you draw the line when you agree to be s searched?
Posted by momsey on 2011-02-03:
What do you mean, "you people?" :o)

I don't know what the terms of the agreement you signed up with when you signed up with Sam's Club (I don't belong to one of those stores) but I know that Best Buy ocassionally checks my receipt vs. my purchases and I have no problem with it. I wouldn't let them turn my pockets inside out or search my purse, and obviously not a grope.

For the last time, it's not a search. It's a receipt check verifying that you are leaving with what you paid for.
Posted by jktshff1 on 2011-02-03:
I don't shop at "members only" stores. For the very reasons you are making the complaint. In this particular matter, you have no recourse.
Posted by JasonJD84 on 2011-02-23:
The constitution says you cannot be searched by government officials without probable cause or a warrent. It has nothing to do with Sam's Club, yes, you can refuse to be searched, they cannot compel you or hold you, however, they can then refuse to do any further business with you. Remember, there's no right to shop where you want in the constitution, if you don't respect any establishment's rules, they have the right to sever their business relationship with you.

As for why companies, mainly walmart and the warehouse clubs, do this, it's to keep prices low, it catches theft sometimes, but more frequently it serves as a deterrent and also helps to identify cashiers that need retraining or reassignment due to over/under-ringing and by the way, i've seen it catch many errors where the company owed the customer too.
Posted by nonamepgh on 2011-05-29:
I will not rejoin Sam's club again, and yes that was slander. I agree with the writer, I wait in line to check out then I wait in line to walk out the door. Keep your memberships, I can shop for free many places. What I save is not worth it.
Posted by TLSmith on 2012-06-02:
You shop at Sam's Club twice a week? I thought 'Membership Club' stores were just for big monthly shopping trips?
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Being treated like a criminal
Posted by Mosconi on 10/20/2010
You are going to have to arrest me, tackle me, shoot me, or something else to make me stop and be checked when leaving Sams club. I paid for and have the receipt for the items in my cart. I will not waste 2 seconds of my time playing their security game. I will continue to walk right past all the poor suckers waiting in line to be inspected after checkout and attempting to leave the store. get a life Sams club. kick me out of your pitiful elite club, which I have found to have few if any prices better than anywhere else.
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Posted by Venice09 on 2010-10-20:
Why would you pay a membership fee to shop in a store you obviously dislike? That doesn't make sense to me.
Posted by Mike in FL on 2010-10-20:
As many gripes as I may have with Wal-Mart, I have to say that I actually understand and approve of this procedure. YOU may feel inconvenienced by this because YOU have never stolen from them, but you can bet that the policy is in place because SOMEBODY has. Also, if you think Costco or any other warehouse club will just let you waltz out without checking your receipt against what's in your cart, you're mistaken.
Posted by werelucky on 2010-10-20:
It's the price everyone has to pay for all the thieves out there. You would be surprised at the number of shoplifters and thieves there really are. If there is a line they should hire extra people to check you out.
Posted by fast327 on 2010-10-20:
I have nothing to hide, therefore I don't mind the two minutes it takes to check my receipt. It's been my experience that the checkers are very nice and engaging.
Posted by tnchuck100 on 2010-10-20:
We all pay the price for shoplifters. The retailer has two choices: Try to reduce the loss through security measures as you just experienced OR raise prices to cover the losses.

How about a 15% surcharge at the checkout instead of checking customers leaving the store? Would that suit your style a bit better?
Posted by SteveWiginowski on 2010-10-20:
As it's been said, you're not the reason that you're being checked, it's because other people have stolen items and have made this needed.

For example, getting through security at the airport use to be quick. Now it can take a while. Do you go to the airport and refuse to adhere to their security rules because you know that you're not doing anything illegal?
Posted by Anonymous on 2010-10-20:
I hope you have a similar epiphany about this as I did. This is a common complaint against the member-only warehouse stores like Sam's and Costco. I, too, was quite annoyed with being stopped on my way out so someone could give what I perceived to be a cursory glance at my receipt and cart.

That is, until I checked what I signed up for. I *agreed* to allow this check when I became a member. As such, it is part of the price of membership and I no longer consider it an intrusion. That's something I had to suddenly *see* to appreciate.
Posted by clutzycook on 2010-10-20:
All warehouse clubs do this. Most of the time, the people at the door don't even inspect the carts. They just swipe their highlighter on the receipt and send you on your merry way. I can count on one hand the number of times I've seen a cart be inspected more thoroughly (they actually lifted up stuff to look at what was underneath) and that was back when I was a kid and Sams had just opened up in my area. If you still think that's too much of an intrusio, then maybe it's best if you go elsewhere.
Posted by yoke on 2010-10-20:
When you joined Sam's Club and paid your fee you agreed to allow them to check your cart.
NOW, when I went to Walmart I had a problem with it since I did not pay a fee to have my cart checked and Walmart was the only store in my area that does this. Best bet is go to Target or other retailers where they do not treat you like a criminal as you are leaving and appreciate your business.
Posted by clutzycook on 2010-10-20:
I've only seen Walmart do this during Christmas season and even then only rarely.
Posted by momsey on 2010-10-20:
So instead of complaining, why not do your shopping at your local grocery store, who I can almost guarantee does not do this? You'll save the price of the membership fee, and you won't have to be so angry and trying to get away without doing something you agreed to.
Posted by yoke on 2010-10-20:
At my walmart it is done all the time. The "greeters" ignore you as you walk in and then harass you as you leave. If you go across the street to Target you get treated like a human being and thanked as you are leaving. Maybe not all walmarts are like the one near me, but it has turned me and many others in our area away from walmart and made Target very busy.
Posted by Anonymous on 2010-10-20:
As others have stated, upon signing the membership form, you agreed to this security check.

Other stores such as Walmart that don't have membership sign-ups, may try and enforce this as well, but as I've been told by law enforcement, you simply have to say "No thank you" and continue walking. They have a right to ask, and you have a right to refuse. Period. As mentioned by others, it is the criminal element in society that has brought this type of behavior upon us, and until the entire mentality of the situation changes, you can either fight it or just deal with it. Depends upon what type of person you are? No judging here. To each their own.
Posted by MRM on 2010-10-20:
I, for one, just deal with the harrassment because I gotta have my Walmart!
Posted by Sheldonrs on 2010-10-20:
Their store; their rules. Don't like it? Don't shop there.
Posted by Anonymous on 2010-10-20:
I don't really mind Sams. They check everyone and I expect it. What ticks me off are the stores that decide to do random checks and set up extra security for holiday shopping, etc... I DO refuse those. If 5 people walk by, then they want to stop me and look in my bag and check against my receipt I feel I have a right to refuse and have no trouble doing so. "Ma'am, can I look in your bag?" "No, thank you. Have an awesome day!"
Posted by Anonymous on 2010-10-20:
I have the priviledge of shopping at the world's very first Sam's Club. Impressive, huh?

I don't care about the door stop although I must say they seldom check a thing. Most of the time they just mark the receipt without ever comparing it with the merchandise leaving the store. I have to wonder what's with this charade. As master Yoda would say, 'Do or do not... there is no try.'.
Posted by Ytropious on 2010-10-20:
OP, I suggest you do Sam's a favor and cancel your membership. Don't shop anywhere that you feel the need to gripe about their rules. It's a warehouse club, and part of keeping their prices low is good asset protection. This includes checking receipts. It's not like they're singling YOU out, saying you're stealing. They do it to everyone!
Posted by trmn8r on 2010-10-20:
I'm going out on a limb, and not reading other replies before posting.

At any store I shop, I adhere to whatever policies they have, including security. It is their right to implement whatever procedures they care to short of a pat down, IMO. If I don't like the procedures, I go elsewhere.

I don't like the "Greeter" at WalMart. It is one of several reasons I don't shop there.
Posted by trmn8r on 2010-10-20:
OK I read the comments. It appears that when you sign up, the fact that you will be checked upon leaving is mentioned(!). That sounds like fair warning to prospective members.
Posted by leet60 on 2010-10-20:
While I feel the OP's post seemed like a bit of an overreaction in reality he has a valid point. While Sam's club and other membership stores may put wording in their membership agreement that you are subject to "bag or receipt" checks, it gives them no legal standing.

The cart, bag, receipt check is only legal as long as the inspection is voluntary. It is not legal if the bag check is involuntary or coerced. This is a rather fine legal distinction that is subject to misunderstanding and abuse. Basically, nothing in the law gives the merchant the right to detain a customer for the purpose of searching a shopping bag unless there is a reasonable suspicion of retail theft.

While they can cancel your membership. Unless they have reason to believe you have shoplifted they have no authority to stop or detain you.
Posted by jktshff1 on 2010-10-20:
sorry leet, it is in the agreement that they agreed and signed, and does have legal standing. While a sign on the wall may be on the borderline, the agreement they sign is a binding legal document. Walmut, walgreeds,etc and others that are not membership clubs fall in the category you are describing.
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Laptop warranty
Posted by R.C. on 01/31/2007

Last year I purchased an HP Laptop from Sam's Club. The factory warranty from HP was one year. I purchased an additional 2 years warranty from Sam’s. My first year service from HP was excellent. At the end of the warranty I had a mechanical problem with the mouse Pad and sent it to Sam’s warranty Co for service. They returned it un- repaired with no explanation. I called and was told that the warranty would not apply because the machine had been abused. After lengthy discussion they claimed that that there was water damage to the inside of the machine. This made no sense to me, so the same day I took the machine to Port Charlotte Computer Service in Port Charlotte Fl for inspection. They opened up the machine while I observed. Guess what? There was no sign of water damage or any other type of foreign matter inside of the laptop.

I immediately called HP factory service and told them my problem. They gave me a 35 day courtesy extension on my original warranty and sent a box for me to return the unit. HP found no contamination of any type and repaired the unit under warranty and returned it FedEx overnight. The repaired machine was back to me in three days.

I’m thrilled with the super service from HP and have transferred my extended warranty to them. I’m disappointed with Sam’s Club and the apparently unethical warranty facility. Sam’s Club was of no help at all when I told them of my problem.

R.C. Dickenshied

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Posted by MRM on 2007-01-31:
Sam’s Club has little or no computer knowledge in repairing computers. Its a good thing that you sent your PC to HP manufacturer and gave you extended warranty.
Posted by Justusryan on 2007-01-31:
I know the last place I would buy a laptop/extended warranty is the place I buy my bulk cheese!
Posted by Sparticus on 2007-01-31:
I can't remember the last time I read an extended warranty success story. 90% of the time it is a waste of money... and they know it. Tonight Office Max tried to sell me an extended warranty on my office chair! I'm waiting for the day they try to sell me a warranty for my printer paper...
Posted by *Brenda* on 2007-02-01:
Sparticus, I have a few! I seem to break all my stuff. I had a replacement plan on my xbox, it broke and I got a gift card for the full amount I paid a year and a half earlier. I used it to buy a 360. I had one on my laptop and then that broke. The guy said it was one of the most fried laptpos he'd ever seen. It needed a new motherboard and I got that fixed in less than a week. I got warranties on my furniture and part of the dresser started to sag. They first fixed it with industrial glue but that didn't hold so the next time they brought a new one! That dresser's fine now.

So, for me it's worth it because.... things seem to break in my presence. I've never had a hassle either. I guess I'm just lucky!
Posted by Sparticus on 2007-02-01:
Well that is good to hear Brenda! I'm sure there are more stories out there like yours, but we unfortunately probably only get the bad ones here... =)
Posted by Justusryan on 2007-02-01:
I replace x-box's, x-box 360's, Nintendo DS/Gamecubes, Playstation 2, PS3, and PSP's where I work all the time! I guess its a game machine thing, because that is what seems to break the most.
Posted by BigFig on 2008-12-21:
When I purchased my HP Laptop DV 2000 in December 2006 I purchased a 3 year extended warranty that I was told took care of everything. I paid $79.03 for this warranty. Since the battery came with the computer I assumed it was covered by the warranty but it is not. I found this out today when I dialed the 800 service call number. I also have a problem with the clock on the computer. It will not keep time properly. I was told this was not covered either. So I asked what does the warranty cover and was told by the warranty service person that the whole computer was covered. Since the battery came with the computer I would have thought that it was a part of the computer otherwise I should have bought the battery separately. Why was it sold with the computer? Since the clock was a part of the computer I would have thought that it was covered. I will be at Sams tomorrow and will address this issue with the service desk. Good by Sams Hello Costo.I have always been loyal to Sams but this third party administered warranty has changed my mind. It is not the money, it's the principle. Mr. Sam would not allow this to happen if he was still alive.
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StarStarStarStarEmpty Star
Pressure at Checkout
Posted by Mark181 on 09/12/2012
KINGSTON, NEW YORK -- Okay I get it: Sams Club cashiers are under constant pressure to 'add on' an endless parade of special (and useless) membership upgrades at check out to drive more profits to Sams Club. It's not the cashiers fault. Unfortunately, I shop less at Sams Club because I am tired of being pressured to constantly upgrade my membership with every visit to the store. What Sams Club management fails to realize, the profits they might get from these upgrades --is probably equal or less to what they are losing with scared off shoppers.

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Posted by Nohandle on 2012-09-12:
Perhaps it's the location you are in but I've never been asked about upgrades or that sort of thing at Sam's. I have a business membership which simply affords me extended shopping hours and the ability to add additional members at no extra charge. I doubt I go a half dozen times a year but there are some products I like.
Posted by biomajor on 2012-09-13:
The current add on at Sams is that you have to decline the Plus upgrade on the screen before they can start ringing up your products. It's annoying
Posted by JISCal2 on 2012-09-13:
It is annoying and I feel bad for the cashiers that have to ask each and every time someone checks out through their line. Some folks are not as nice as you and I've heard many crude comments. I've actually written a few emails to places that constantly ask me for my email address, ask me to open a credit card, etc. They don't seem to care, though.
Posted by Steven on 2013-06-05:
With a business membership you don't get as many ppl as you want.... you pay after the first two. So nohandle your miss informed.
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Graduation Cake Disaster
Posted by Mickeymouse0325 on 05/21/2012
LITHONIA, GEORGIA -- On 5-19-2012 I had the worst experience with Sam's Club bakery. I placed a order on Tuesday 5-15-2012 for a graduation cake. The cake was suppose to be design 4. This is the cupcake& cake combination. The cake was to have the graduated picture on top of the cake. On Saturday I arrived to pick up cake and the cake was not as I ordered. The bakery staff proceeded to inform me that you could not get that design with a full sheet. And I explained that's not what the other staff member stated at the time of order. So they offered me the cake at 1/2 price for the error. However, proceeding to the cashier I notice the cake sinking in the middle. And I was not the only one. The cashier and the another worker noticed the cake. So cashier contacted the manager to inform her this. The manager Courtney came over and still only offered the cake at 1/2 price or wait for another. I had already informed them of my time frame and it was not possible for me to wait that's why I ordered ahead. So I end up taking the cake at the advice of the cashier and was informed to return letting them know of my dissatisfaction. However, upon leaving the store the cake starting sinking some more. Courtney stated the cake was fully done because they don't bake them fresh the cakes are frozen. And then the person at the cashier at the customer service counter states that her cake was the same way and she had no complaint I state to the manager that I felt I should get refund my cake should be free because of the way it looked. She informed me that it was not possible and that I could take it or wait for another. I took the cake because was not getting anywhere with this matter so I took the cake and contacted corporate regarding my issue. Corporate offered me a full refund and to report this matter to the Store Manager. Not only do they need train the bakery department, they need to send the manager Courtney to a customer service class. I know we are human and people make mistakes. However, when the manager in charge has a I don't give a damn attitude towards the customer, especially when you know it's a problem that makes the customer more angry. So I suggest to anyone that is going to use the Sam's Club bakery at 2994 Turner Hill Rd.
Lithonia, GA. Please pick up your cake 3 hours ahead of your event just in case you have issues.

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Posted by Alain on 2012-05-22:
Looking at your experience, I would choose to take my business elsewhere.
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Rude Behavior From Sam's Employees Toward Regular Customers From The Bakery Department
Posted by Amy93757h387 on 05/11/2009
CARY, NORTH CAROLINA -- I usually get some bakery items from Sam's Club on a daily basis. They usually remind you to pick up your items if you forget to or if you are late. I was late this one time and they did not call me. I went in the next day to pick up my item and the employee at the bakery department rudely yelled at me about being there on time or they put your items on the shelves. Since my orders are different then they make regularly, they usually save the item for me or call me to remind me that I need to pick my order up. I got my item from the shelf and bought it. The next time I had to place the same order again I called the bakery department and the same employee that was very rude picked up. As I started placing my order, she rudely interrupted and yelled at me and said "MY MANAGER TOLD ME THAT IF YOU WON'T PICK UP YOUR ITEM THE NEXT DAY WE WILL PUT YOUR ITEM ON THE SHELF BECAUSE YOU ALWAYS DO THAT!" I have only been late ONCE about picking up my order so not ALWAYS. Second, they usually call the customer to remind them about the order but they did not and instead spread the rumor among the other staff members that I never pick up my order after placing it. This is not true at all. They need to learn how to talk to their customers and not blame them falsely without any reason.

I went to pick up my order the next day. My order was supposed to be ready at 10:00am. I arrived there at 9:45am. Another customer was also there and she too had placed an order to be ready around the same time. But neither of our orders were ready. After waiting for 45 minutes and finally receiving my order I came to realize that they were still warm, even though they were covered with the plastic. You could see the moisture in the plastic covering them. At the cash register, the cashier realized that too and said oh these are warm. Went I opened the package, I had never seen such worse muffins from Sam's club.

They were as hard as rock.
I think the bakery department needs to get more training on how to behave with a customer and they need a lot of manners especially that one girl who yells at her customers and spreads around false accusations. I was a regular customer and went there at least thrice a week but now after this horrible experience I am thinking about whether or not to renew my membership or go back there again.
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Posted by Nohandle on 2009-05-11:
Am I missing something here Amy? You purchase something daily from Sam's Bakery Department and they usually call you to remind you to pick up your order. Is this correct? If you are an adult why would Sam's call to remind you to pick up something? Just curious.
Posted by BokiBean on 2009-05-11:
I'm thinkin' the bakery ladies probably have better things to do...
Posted by Buddy01 on 2009-05-12:
First you said you go daily, but at the end you said you go at least three times a week. Big difference.
Posted by JasonJD84 on 2010-04-04:
Its a culture of personal irresponsibility, forget to pick something up and its the store's fault for not calling you.
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Sam's Club Mooresville Nc Poor Service From Staff
Posted by Projeffstone on 01/31/2014
MOORESVILLE, NORTH CAROLINA -- I have been to the new Sams club in Mooresville three times already to get a feel to see their attitude, products etc. The samples folks (another company entirely) were awesome. Great personalities, and really created a positive image. The Sams staff were slow, more concerned about talking amongst themselves than customers (Mooresville-itis) and actually had an arrogant attitude. The cashiers held up lines to try and sell upgrades on memberships and their food corner(hot dogs, pizza, etc) lacked any quality and the staff just seemed lethargic. I would have hoped to see new products but their grills, clothes, packaged food items were the same old Sams stuff and at a higher price than other stores in the area. Sorry Sams you get one star for your gas price and thats it.
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Rude Employees/Lying Employees
Posted by Jenniferjeremy on 01/25/2014
MOORESVILLE, NORTH CAROLINA -- I was going to check out the new Sam's Club that just opened nearby before I purchased a Club membership. I was told by a Sam's Club representative at Walmart that the gas prices at their petrol station would be much cheaper than gas at nearby stations, this was a lie, it was the same price as the other gas stations only a few yards away. I was going to apply for the Sam's Club credit card but it said that I had to purchase a membership before I applied for the credit card, so I decided to apply for a temporary pass to see if the membership would be worth my money. When I first went into Sam's Club I was scolded for entering the Photo Center, I told the lady I was just looking for future purchases. Secondly my husband asked another employee if an item was in stock, she looked at him in a nasty manner and basically told him to get lost. I received a temporary member number and I was going to purchase some items at the new Sam's Club, but a cashier in the self-service lane came out of nowhere and was very hostile. We said that we had a temporary number and she tried to enter it and it would not work, she then became extremely rude and insinuated that we were doing something underhanded.

I said that I went online and considered purchasing a membership online and she lied and told me that no one could purchase a membership online, that was a complete lie because I was thinking of buying one before I applied for the credit card. I went back home and sure enough one can purchase a membership online. In this economy why is Sam's Club employing rude, New Yorkers that look like they belong in a trailer park. Surely they could have found a better caliber of employee than these rude, lying, nasty persons.

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Posted by Shaun on 2014-01-30:
Hopefully they weren't lying to you on purpose, but it's true that many stores have got to the point of not considering how pleasant a representative may or may not seem to a customer.

In my opinion, customer retention is usually a lot cheaper than trying to acquire new customers.
Posted by Tanzy on 2014-01-30:
I am so glad the Walmart and Sam's Club by me have really nice employees. My family used to shop at Costco, but it is always extremely crowded and it stresses my husband out. The local Sam's Club is not as crowded and the employees are wonderful and helpful. I hate Wal-Marts in Los Angeles they are all ghetto and have rude emplyees and the stores are always messy. It is the opposite in Orange County. The Walmart closest to my home hires elderly greeters and people whom are a bit off. It gives the place a little local color. Before moving to OC I would never have shopped at either store, and to be quite honest, I keep it a secret within my family. It is comical when I receive a compliment on a piece of clothing I bought at Walmart, I just say I got it at Target! My oldest son shops for clothes there too. It is our little secret! Lol!
Posted by Jeff on 2014-01-31:
I have been to the new sams club in mooresville three times already to get a feel to see their attitude, products etc. the samples folks (another company entirely) were awesome. Great personalities, and really created a positive image. The sams staff were slow, more concerned about talking amongst themselves than customers (mooresville-itis) and actually had an arrogant attitude. the cashiers held up lines to try and sell upgrades on memberships and their food corner(hot dogs,pizza, etc) lacked any quality and the staff just seemed lathargic. I would have hoped to see new products but their grills, clothes, packaged food items were the same old sams stuff and at a higher price than other stores in the area. Sorry Sams you get one star for your gas price and thats it.
Posted by david on 2014-02-28:
i have to agree that many sams club employees are not top notch and its obvious there's a lot of turnover
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Charges for Club Membership
Posted by Walleye on 12/28/2013
They are ripping us off more by raising the membership charges to $45.00.

I hate being charged to spend my money in the first place. I will not be renewing my membership next year. I don't save enough to make it worthwhile.
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Posted by clutzycook on 2013-12-30:
$45? That's it? Costco raised their fees to $55 a year ago. When I factor in what I save in buying gas there vs the other stations(not to mention the other stuff I buy there), it's money well spent.
Posted by FoDaddy19 on 2014-01-01:
I agree with Clutzy, even if you just get gas there, that's going cover the $45 over the course of a year. I have a Costco membership and I might go there once a month, and I easily come out money ahead, and that's just shopping for one person and a dog.
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Won Sams Auction Item, but It Was Cancelled.
Posted by Jputnam on 12/17/2013
Sams Club Auctions is an online auction site, which I have used a number of times before to Win bids on items, which were then mailed to my home. I recently bid on a 51" TV and won the bid for a reasonable price. Sams sent me a confirmation email saying I had won the bid and they would notify me via email when the TV had been shipped to my home address. After a week of hearing nothing I logged into the Sams Club Auction site and see that my order number for the TV was cancelled. I called the (only) number they provide for the auction site and was told they had run out of inventory on that model TV. Why then are they putting that model up for auction if they don't have any in stock?

After reading other numerous complaints about Sams Club Auctions it appears that they are not a reputable auction site. They are either auctioning items they don't have or if they don't get the price they want so they just say it's out of stock and then auction it off again to a higher bidder. BEWARE of Sams Club Auction site.
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