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Sam's Club Consumer Reviews - Page 3

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Complain and Information
By -

Just wanted to say that I too bid on an item, a Nintendo DS game Scribblenauts, for my Grandson. I won the bid. Instead of getting the email with information saying it's being shipped, it said the order was canceled. I had never had any trouble with this Sam's Auction before until now. I called the "Auction Team" and at first the girl tried to tell me my payment wouldn't process, or my credit card wouldn't go through. I have a very large limit and zero balance and she's trying to tell me it wouldn't go through? Try again! She says, "let me check again," and comes back to say that the order was canceled because they no longer have the product available.

How can a company post something for auction and not have it? I believe the price was too low also, and they didn't want to give it to me. Or why not try and compensate me with another DS game? I asked them if that's one of their ways of doing business and if they treat all their customers like that. I don't get it. It ** me off to think I spent my time and effort to try to Win this bid and they don't have it. Come on! On another note, I want to mention to folks to please, please, look at the estimated shipping amount. All I've ever looked at before was to make sure my bid amount was correct.

I bought the Ceramic Beverage Dispenser - Yellow. It sells at Sam's Club for $19.99. I won the bid (they have so many) for $1.00. Shipping for this product is/was $60.00. When they sent the email to say they were shipping it, it had the total on the bottom. I saw it said $60.00. I thought it was an error so I went to the auction page and found one to bid on, just to check the estimated shipping, and it showed $59 and some change. So please, be extra careful. I see on the page right now someone is bidding and the price is $20 for one and the other that hasn't closed is $10. IT'S NOT WORTH IT!! This is one product I won't be telling my husband about.

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Sam's Club Complaint
By -

I was bidding on a diamond pendant and won the bid at a very good price. I later received an email telling me that the item was not available any longer. "Unfortunately, we will have to cancel the below listed items from your order due to supplier availability." I did find it still available on the regular website and called their service support. After explaining what had happened I was told that the things that are on the auction are items that are not available any longer in the store or regular website.

I advised her that I did find the pendant and that it was sitting in my cart on the regular website. She indicated that she would send a service request over to the website and that someone would contact me. The following Monday (12/20/10) I did not get a call and the pendant is no longer in my cart on the site. After reading about another person's order being cancelled for the same reason I am suspecting that Sam's Club is not being honest in their dealings with their customers. Buyer Beware!

Resolution Update 01/18/2011:

I was contacted by Sam's Club and problem corrected.

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Won Sams Auction Item, but It Was Cancelled.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

Sam's Club Auctions is an online auction site, which I have used a number of times before to Win bids on items, which were then mailed to my home. I recently bid on a 51" TV and won the bid for a reasonable price. Sam's sent me a confirmation email saying I had won the bid and they would notify me via email when the TV had been shipped to my home address.

After a week of hearing nothing I logged into the Sam's Club Auction site and see that my order number for the TV was cancelled. I called the (only) number they provide for the auction site and was told they had run out of inventory on that model TV. Why then are they putting that model up for auction if they don't have any in stock? After reading other numerous complaints about Sam's Club Auctions it appears that they are not a reputable auction site. They are either auctioning items they don't have or if they don't get the price they want so they just say it's out of stock and then auction it off again to a higher bidder. BEWARE of Sams Club Auction site.

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Cavanaugh Spicy Smoked Sausage
StarStarStarStarStarBy -
Rating: 5/51

BARTLETT, ILLINOIS -- I have purchased this product for many years and absolutely love the quality and taste of this product. SAM's Club now only carries the non-spicy version! Please bring back the Spicy version.

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Being Treated Like a Criminal
By -

You are going to have to arrest me, tackle me, shoot me, or something else to make me stop and be checked when leaving Sam's Club. I paid for and have the receipt for the items in my cart. I will not waste 2 seconds of my time playing their security game. I will continue to walk right past all the poor suckers waiting in line to be inspected after checkout and attempting to leave the store. Get a life Sam's Club. Kick me out of your pitiful elite club, which I have found to have few if any prices better than anywhere else.

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Sam's Club Survey
By -

Your readers should be aware that if they complete (or even start) the Sam's Club survey they will be immediately inundated with numerous spam messages, as well as possible text messages on their cell phones. Sam's says "We value your opinion," and to "please complete a survey about today's club visit." If you do this you will be asked to give your address, email address, and cell/home phone number. Step two offers numerous "offers", which requires you to select at least two of the "offers".

I immediately ended the "survey" and found a confirmation on my email site. After unsubcribing I found 9+ emails that I believe were linked to this "survey", as well as a commercial text message on my cell. I can deal with the email messages as I will treat them all as spam, but the text messages cost me.

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Sam's Club Mooresville Nc Poor Service From Staff
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MOORESVILLE, NORTH CAROLINA -- I have been to the new Sam's club in Mooresville three times already to get a feel to see their attitude, products etc. The samples folks (another company entirely) were awesome. Great personalities, and really created a positive image. The Sam's staff were slow, more concerned about talking amongst themselves than customers (Mooresville-itis) and actually had an arrogant attitude.

The cashiers held up lines to try to sell upgrades on memberships and their food corner (hotdogs, pizza, etc) lacked any quality and the staff just seemed lethargic. I would have hoped to see new products but their grills, clothes, packaged food items were the same old Sam's stuff and at a higher price than other stores in the area. Sorry Sam's you get one star for your gas price and that's it.

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Bad Cavanaugh Sausage
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TUCSON, ARIZONA -- We have been buying this sausage for years, however this Thanksgiving we were highly disappointed. The sausage was used in our gumbo on Thanksgiving Day, and within 12 minutes after placing the sausage in the gumbo it went flat. It did not, have the very good meaty quality, as many years before. This was more of a grain taste and texture. The problem was even noted by different guest which was disappointing. The other problem was, we could not find the spicy, sausage which was always a credit to your excellent quality.

If the quality of taste and texture are not improved or equal to that of the original, we will no longer purchase this product. We along with our many family and friends will not continue to purchase your lesser product. We had many many friends and family to share in this utterly disappointing sausage. WHAT ON EARTH HAPPENED?

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Coffee Machine Broken Over One Year
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CORAL SPRINGS, FLORIDA -- 2012 coffee grinder broken. Complained to store management with no results. I contacted Sam's Club on their website - I had no response. In January of 2013 I wrote corporate headquarters. I never received a reply. I again went to the coral spring Sam's Club, and told them again coffee grinder was not operating and I had written Corp headquarters. I was assured they would get a new machine.from that time until September of 2013 the coffee grinder was still broken. "WHAT CAN I SAY ABOUT THIS?" sounds odd, I was surprised by the lack of Corp responsibility.. I have no idea how other Sam's Clubs operate.

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Misleading Letters Sent to My Home
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GLEN BURNIE, MARYLAND -- I received a letter from **, senior director, credit and financial services (Sam's Club). The letter stated that if I added an authorized Buyer to my account that I would receive a $10 statement credit. I drove to Sam's Club to add my daughter as an authorized buyer and they told me I couldn't. That I already had one authorized buyer (my husband). The letter never stated that I couldn't do this if I already had an authorized buyer. It simply said add an authorized buyer.

When I called customer service they said they couldn't help. VERY misleading letter. Why send me something that then doesn't apply to me when I get to the store? We will be canceling our membership tomorrow. We have heard many good things about Costco. Maybe they won't try to scam us.

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Sam's Club Rating:
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1.7 out of 5, based on 24 ratings and
49 reviews & complaints.
Contact Information:
Sam's Club
2101 S.E. Simple Savings Drive
Bentonville, AR 72716-0745
888-746-7726 (ph)
www.samsclub.com
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