Your readers should be aware that if they complete (or even start) the Sam's Club survey they will be immediately inundated with numerous spam messages, as well as possible text messages on their cell phones. Sam's says "We value your opinion," and to "please complete a survey about today's club visit." If you do this you will be asked to give your address, email address, and cell/home phone number. Step two offers numerous "offers", which requires you to select at least two of the "offers".
I immediately ended the "survey" and found a confirmation on my email site. After unsubcribing I found 9+ emails that I believe were linked to this "survey", as well as a commercial text message on my cell. I can deal with the email messages as I will treat them all as spam, but the text messages cost me.
NEW JERSEY -- I bought two Vizio 42 inch smart TVs. As for their extended warranties, they told me I had full coverage on two TVs. The warranties are covered from soup to nuts. I asked what is not covered, they told me everything is covered. If I have a cracked screen, something spills on the TV, I am covered. I got home and called the warranty company and all the information Sam's Club's store manager told me was wrong. Yet, they charged $50.00 for what? If a picture tube breaks they will fix it. I could go out and buy another TV than keeping this contract. I have one year contract on each TV. So, why give false information to customers when they don't know what the contract covers?
Purchased 3 items from Sam's Club auction, on the last one I won a bid on a camera. But 3 days after winning the bid, I received an email from Sam's Club stating that the item was no longer available. But, they continue to auction the items. I contacted them several times and every representative I spoke to had different story to tell me. One of them suggested that I bid again because they had 14 of them left. I won again and didn't get any response for 6 days.
When I called them they told me another false story and that someone will contact me on the phone within 24 hrs. And after 4 days I received an e-mail saying that they couldn't fulfil my order. Just a week later they have the item up for auction again. I guess they didn't like the price or they don't care about their customers. Looking at the review it looks like an ongoing problem. It is time to move to Costco.
MOORESVILLE, NORTH CAROLINA -- I have been to the new Sam's club in Mooresville three times already to get a feel to see their attitude, products etc. The samples folks (another company entirely) were awesome. Great personalities, and really created a positive image. The Sam's staff were slow, more concerned about talking amongst themselves than customers (Mooresville-itis) and actually had an arrogant attitude.
The cashiers held up lines to try to sell upgrades on memberships and their food corner (hotdogs, pizza, etc) lacked any quality and the staff just seemed lethargic. I would have hoped to see new products but their grills, clothes, packaged food items were the same old Sam's stuff and at a higher price than other stores in the area. Sorry Sam's you get one star for your gas price and that's it.
TUCSON, ARIZONA -- We have been buying this sausage for years, however this Thanksgiving we were highly disappointed. The sausage was used in our gumbo on Thanksgiving Day, and within 12 minutes after placing the sausage in the gumbo it went flat. It did not, have the very good meaty quality, as many years before. This was more of a grain taste and texture. The problem was even noted by different guest which was disappointing. The other problem was, we could not find the spicy, sausage which was always a credit to your excellent quality.
If the quality of taste and texture are not improved or equal to that of the original, we will no longer purchase this product. We along with our many family and friends will not continue to purchase your lesser product. We had many many friends and family to share in this utterly disappointing sausage. WHAT ON EARTH HAPPENED?
CORAL SPRINGS, FLORIDA -- 2012 coffee grinder broken. Complained to store management with no results. I contacted Sam's Club on their website - I had no response. In January of 2013 I wrote corporate headquarters. I never received a reply. I again went to the coral spring Sam's Club, and told them again coffee grinder was not operating and I had written Corp headquarters. I was assured they would get a new machine.from that time until September of 2013 the coffee grinder was still broken. "WHAT CAN I SAY ABOUT THIS?" sounds odd, I was surprised by the lack of Corp responsibility.. I have no idea how other Sam's Clubs operate.
GLEN BURNIE, MARYLAND -- I received a letter from **, senior director, credit and financial services (Sam's Club). The letter stated that if I added an authorized Buyer to my account that I would receive a $10 statement credit. I drove to Sam's Club to add my daughter as an authorized buyer and they told me I couldn't. That I already had one authorized buyer (my husband). The letter never stated that I couldn't do this if I already had an authorized buyer. It simply said add an authorized buyer.
When I called customer service they said they couldn't help. VERY misleading letter. Why send me something that then doesn't apply to me when I get to the store? We will be canceling our membership tomorrow. We have heard many good things about Costco. Maybe they won't try to scam us.
You do not have in stock a 100 pack imprimable cd-r anymore. I have bought them for years from Sam's Club in Irondale Alabama. You only have the cd-r's now that you have to stick a label on, not one that you can print directly to. Ones with a label will kill your cd players. If you sell only the cd-r imprimable cd's one could either print directly to or place a label on it if desired. I cannot use the ones that you have to stick a label to. Memorex still manufacture the cd-r imprimable ones so please give me a break.
I bought a 32" Vizio TV the first part of November during a 'road show'. After the price went up but for this whole weekend the set was in stock and on sale. Since there is a 90 day period to return electronics I expected customer service to match the new price and refund the difference. They said they only honor price matching for 7 days.
Give me a break, no one does that. I do have the option of returning my opened and used TV and buy a new one at the sale price. Their logic makes no sense at all and isn't at all user-friendly. Costco would match as most retailers would. This wasn't a Black Friday limited stock item but one which they carry and have many in stock for this whole time frame.