Sam's Club - Page 3

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1.5 out of 5, based on 21 ratings and
46 reviews & complaints.

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Bad Cavughn Sausage
Posted by on
Rating: 1/51
TUCSON, ARIZONA -- We have been buying this sausage for years, however this Thanksgiving we were highly disappointed. The sausage was used in our gumbo on Thanksgiving Day, and within 12 minutes after placing the sausage in the gumbo it went flat. It did not, have the very good meaty quality, as many years before. This was more of a grain taste and texture.

The problem was even noted by different guest which was disappointing. The other problem was, we could not find the spicy, sausage which was always a credit to your excellent quality. If the quality of taste and texture are not improved or equal to that of the original, we will no longer purchase this product. We along with our many family and friends will not continue to purchase your lesser product..We had many many friends and family to share in this utterly disappointing sausage.

WHAT ON EARTH HAPPENED?
     
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Coffee Machine Broken Over One Year
Posted by on
Rating: 1/51
CORAL SPRINGS, FLORIDA -- 2012 coffee grinder broken. Complained to store management with no results. I contacted Sams club on their website. I had no response. In January of 2013 I wrote corporate hdqt. I never received a reply I again went to the coral spring Sams club, and told them again coffee grinder was not operating and I had written Corp hdqut. I was assured they would get a new machine.from that time until September of 2013 the coffee grinder was still broken. " WHAT CAN I SAY ABOUT THIS" sounds odd, I was surprised by the lack of Corp responsibility.. I have no idea how other Sams clubs operate.
     
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Pressure at Checkout
Posted by on
Rating: 4/51
KINGSTON, NEW YORK -- Okay I get it: Sams Club cashiers are under constant pressure to 'add on' an endless parade of special (and useless) membership upgrades at check out to drive more profits to Sams Club. It's not the cashiers fault. Unfortunately, I shop less at Sams Club because I am tired of being pressured to constantly upgrade my membership with every visit to the store. What Sams Club management fails to realize, the profits they might get from these upgrades --is probably equal or less to what they are losing with scared off shoppers.

     
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Nohandle on 2012-09-12:
Perhaps it's the location you are in but I've never been asked about upgrades or that sort of thing at Sam's. I have a business membership which simply affords me extended shopping hours and the ability to add additional members at no extra charge. I doubt I go a half dozen times a year but there are some products I like.
biomajor on 2012-09-13:
The current add on at Sams is that you have to decline the Plus upgrade on the screen before they can start ringing up your products. It's annoying
JISCal2 on 2012-09-13:
It is annoying and I feel bad for the cashiers that have to ask each and every time someone checks out through their line. Some folks are not as nice as you and I've heard many crude comments. I've actually written a few emails to places that constantly ask me for my email address, ask me to open a credit card, etc. They don't seem to care, though.
Steven on 2013-06-05:
With a business membership you don't get as many ppl as you want.... you pay after the first two. So nohandle your miss informed.
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Misleading Letters Sent to My Home
Posted by on
Rating: 1/51
GLEN BURNIE, MARYLAND -- I received a letter from Alex Aguila, senior director, credit and financial services (Sam's Club). The letter stated that if I added an authorized Buyer to my account that I would receive a $10 statement credit. I drove to Sam's Club to add my daughter as an authorized buyer and they told me I couldn't. That I already had one authorized buyer (my husband). The letter never stated that I couldn't do this if I already had an authorized buyer. It simply said add an authorized buyer. When I called customer service they said they couldn't help. VERY misleading letter. Why send me something that then doesn't apply to me when I get to the store? We will be cancelling our membership tomorrow. We have heard many good things about Costco. Maybe they won't try to scam us.
     
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trmn8r on 2012-06-02:
I don't understand how this is a "scam". You were inproperly targeted by the mailing, but the loss to you is one of having wasted your time and gas. There is no gain for Sam's that I can see.
Margaret Rutherford AKA Miss Marple on 2012-06-02:

I think the scam is to get people to come into the store. How many people fall for that letter and then because they have already spent the gas just make it a shopping trip?
yoke on 2012-06-02:
Even if the letter was sent out by accident, Sams should have honored it. The OP spent money on gas to get there the least they could have done was honor the letter they sent out. Typical walmart corp for not caring about the customer.
trmn8r on 2012-06-02:
Miss Marple - I see your point, and it is possible that a marketing team would resort to such tactics intentionally.
SteveWiginowski on 2012-06-02:
I agree that it's misleading. It reminds me much of cable companies sending out ads to sign up with them and specials that you can get if you sign up with them. They often send it out to everyone, regardless if you have their service or not.

With this Sam's Club offer, it sounded like they sent it to all members, regardless if you already had the additional authorized buyer on the account. Not a scam, just a mass letter that's not filtered based on the customers profile.
ok4now on 2012-06-03:
This doesn't sound like an issue to cancel your membership over. Prior to this were you happy with the service, product selection and prices?

I previously belonged to Sam's Club and BJ's but after shopping at Costco there is no comparison. Much bigger inventory & selection, rock bottom pricing, excellent fresh organic meats & poultry, huge electronic department, clothing...the list goes on and on. I purchased the executive membership which has many more perks. You get paid to shop with a 2% reward on qualified purchases. This will easily pay for my membership renewal. Check them out, you will not be disappointed.
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Product Discontinued
Posted by on
You do not have in stock a 100 pack imprimable cd-r anymore. I have bought them for years from Sam's Club in Irondale Alabama. You only have the cd-r's now that you have to stick a label on, not one that you can print directly to. One's with a label will kill your cd players. If you sell only the cd-r imprimable cd's one could either print directly to or place a label on it if disired. I cannot use the ones that you have to stick a label to. Memorex still manufacture the cd-r imprimable ones so please give me a break.

James d. Davi
     
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Nohandle on 2011-10-04:
Sir, please take a moment to return to your review, click on edit, and remove your name, telephone# and Sam's ID#. That type of information should be sent to the company direct not on a consumer website. In the meantime try a local office supply store. Often they have those items or can get them for you.
jktshff1 on 2011-10-04:
not yet nohandle, sams club has a couple of things I need
trp2hevn on 2011-10-05:
Have you tried finding them somewhere else? Maybe...

http://www.amazon.com/Memorex-Products-Printable-capacity-Write-once/dp/B004E2MLZ2
MRM on 2011-10-05:
Trp2hevn, I was going to suggest getting the product online, but I think he prefers to physcially go to the store.
trp2hevn on 2011-10-05:
->MRM Probably, but if it's not there... just depends on how bad you want something.
You know, I'm wondering what kind of printer would be compatible for these things.
MRM on 2011-10-05:
Its not for the printer. Its for dvd burner and the dvd burner must have lightscribe to write on the disc. While its pretty neat feature I use it sparingly.
trp2hevn on 2011-10-05:
I have an HP Lightscribe but have never used it, but it seems that these are printed on an inkjet printer. I've never heard of that before. After Googling it, it looks like it uses a CD tray to print on the CD. (Epson Artisan 50 Inkjet Printer).
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Being treated like a criminal
Posted by on
You are going to have to arrest me, tackle me, shoot me, or something else to make me stop and be checked when leaving Sams club. I paid for and have the receipt for the items in my cart. I will not waste 2 seconds of my time playing their security game. I will continue to walk right past all the poor suckers waiting in line to be inspected after checkout and attempting to leave the store. get a life Sams club. kick me out of your pitiful elite club, which I have found to have few if any prices better than anywhere else.
     
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Venice09 on 2010-10-20:
Why would you pay a membership fee to shop in a store you obviously dislike? That doesn't make sense to me.
Mike in FL on 2010-10-20:
As many gripes as I may have with Wal-Mart, I have to say that I actually understand and approve of this procedure. YOU may feel inconvenienced by this because YOU have never stolen from them, but you can bet that the policy is in place because SOMEBODY has. Also, if you think Costco or any other warehouse club will just let you waltz out without checking your receipt against what's in your cart, you're mistaken.
werelucky on 2010-10-20:
It's the price everyone has to pay for all the thieves out there. You would be surprised at the number of shoplifters and thieves there really are. If there is a line they should hire extra people to check you out.
fast327 on 2010-10-20:
I have nothing to hide, therefore I don't mind the two minutes it takes to check my receipt. It's been my experience that the checkers are very nice and engaging.
tnchuck100 on 2010-10-20:
We all pay the price for shoplifters. The retailer has two choices: Try to reduce the loss through security measures as you just experienced OR raise prices to cover the losses.

How about a 15% surcharge at the checkout instead of checking customers leaving the store? Would that suit your style a bit better?
SteveWiginowski on 2010-10-20:
As its been said, you're not the reason that you're being checked, it's because other people have stolen items and have made this needed.

For example, getting through security at the airport used to be quick. Now it can take a while. Do you go to the airport and refuse to adhere to their security rules because you know that you're not doing anything illegal?
Anonymous on 2010-10-20:
I hope you have a similar epiphany about this as I did. This is a common complaint against the member-only warehouse stores like Sam's and Costco. I, too, was quite annoyed with being stopped on my way out so someone could give what I perceived to be a cursory glance at my receipt and cart.

That is, until I checked what I signed up for. I *agreed* to allow this check when I became a member. As such, it is part of the price of membership and I no longer consider it an intrusion. That's something I had to suddenly *see* to appreciate.
clutzycook on 2010-10-20:
All warehouse clubs do this. Most of the time, the people at the door don't even inspect the carts. They just swipe their highlighter on the receipt and send you on your merry way. I can count on one hand the number of times I've seen a cart be inspected more thoroughly (they actually lifted up stuff to look at what was underneath) and that was back when I was a kid and Sams had just opened up in my area. If you still think that's too much of an intrusio, then maybe it's best if you go elsewhere.
yoke on 2010-10-20:
When you joined Sam's Club and paid your fee you agreed to allow them to check your cart.
NOW, when I went to Walmart I had a problem with it since I did not pay a fee to have my cart checked and Walmart was the only store in my area that does this. Best bet is go to Target or other retailers where they do not treat you like a criminal as you are leaving and appreciate your business.
clutzycook on 2010-10-20:
I've only seen Walmart do this during Christmas season and even then only rarely.
momsey on 2010-10-20:
So instead of complaining, why not do your shopping at your local grocery store, who I can almost guarantee does not do this? You'll save the price of the membership fee, and you won't have to be so angry and trying to get away without doing something you agreed to.
yoke on 2010-10-20:
At my walmart it is done all the time. The "greeters" ignore you as you walk in and then harass you as you leave. If you go across the street to Target you get treated like a human being and thanked as you are leaving. Maybe not all walmarts are like the one near me, but it has turned me and many others in our area away from walmart and made Target very busy.
Anonymous on 2010-10-20:
As others have stated, upon signing the membership form, you agreed to this security check.

Other stores such as Walmart that don't have membership sign-ups, may try and enforce this as well, but as I've been told by law enforcement, you simply have to say "No thank you" and continue walking. They have a right to ask, and you have a right to refuse. Period. As mentioned by others, it is the criminal element in society that has brought this type of behavior upon us, and until the entire mentality of the situation changes, you can either fight it or just deal with it. Depends upon what type of person you are? No judging here. To each their own.
MRM on 2010-10-20:
I, for one, just deal with the harassment because I got to have my Walmart!
Sheldonrs on 2010-10-20:
Their store; their rules. Don't like it? Don't shop there.
Anonymous on 2010-10-20:
I don't really mind Sams. They check everyone and I expect it. What ticks me off are the stores that decide to do random checks and set up extra security for holiday shopping, etc... I DO refuse those. If 5 people walk by, then they want to stop me and look in my bag and check against my receipt I feel I have a right to refuse and have no trouble doing so. "Ma'am, can I look in your bag?" "No, thank you. Have an awesome day!"
Anonymous on 2010-10-20:
I have the privilege of shopping at the world's very first Sam's Club. Impressive, huh?

I don't care about the door stop although I must say they seldom check a thing. Most of the time they just mark the receipt without ever comparing it with the merchandise leaving the store. I have to wonder what's with this charade. As master Yoda would say, 'Do or do not... there is no try.'.
Ytropious on 2010-10-20:
OP, I suggest you do Sam's a favor and cancel your membership. Don't shop anywhere that you feel the need to gripe about their rules. It's a warehouse club, and part of keeping their prices low is good asset protection. This includes checking receipts. It's not like they're singling YOU out, saying you're stealing. They do it to everyone!
trmn8r on 2010-10-20:
I'm going out on a limb, and not reading other replies before posting.

At any store I shop, I adhere to whatever policies they have, including security. It is their right to implement whatever procedures they care to short of a pat down, IMO. If I don't like the procedures, I go elsewhere.

I don't like the "Greeter" at WalMart. It is one of several reasons I don't shop there.
trmn8r on 2010-10-20:
OK I read the comments. It appears that when you sign up, the fact that you will be checked upon leaving is mentioned(!). That sounds like fair warning to prospective members.
leet60 on 2010-10-20:
While I feel the OP's post seemed like a bit of an overreaction in reality he has a valid point. While Sam's club and other membership stores may put wording in their membership agreement that you are subject to "bag or receipt" checks, it gives them no legal standing.

The cart, bag, receipt check is only legal as long as the inspection is voluntary. It is not legal if the bag check is involuntary or coerced. This is a rather fine legal distinction that is subject to misunderstanding and abuse. Basically, nothing in the law gives the merchant the right to detain a customer for the purpose of searching a shopping bag unless there is a reasonable suspicion of retail theft.

While they can cancel your membership. Unless they have reason to believe you have shoplifted they have no authority to stop or detain you.
jktshff1 on 2010-10-20:
sorry leet, it is in the agreement that they agreed and signed, and does have legal standing. While a sign on the wall may be on the borderline, the agreement they sign is a binding legal document. Walmut, walgreeds,etc and others that are not membership clubs fall in the category you are describing.
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Sams Club Survey
Posted by on
Your readers should be aware that if they complete (or even start) the Sams Club survey they will be immediately inundated with numerous spam messages, as well as possible text messages on their cell phones. Sams says "We value your opinion", and to "please complete a survey about today's club visit". If you do this you will be asked to give your address, email address, and cell/home phone number. Step two offers numerous "offers", which requires you to select at least two of the "offers".
I immediately ended the "survey" and found a confirmation on my email site. After unsubcribing I found 9+ emails that I believe were linked to this "survey", as well as a commercial text message on my cell. I can deal with the email messages as I will treat them all as spam, but the text messages cost me.
     
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Slimjim on 2009-12-29:
We are looking right now at this new text blasting form of marketing for a particular venture. It sounds like it would get old real quick but we think it's a bit ground floor and worth a glance. From what I understand, you are not charged for these text ads as your carrier sponsors it and receives revenue.
Anonymous on 2009-12-29:
Once again Slim is on the cutting edge of modern day spam. Very good comment.
Anonymous on 2009-12-29:
Giving a survey does not require you to give this info. No one held a gun to your head. You can skip this info you know.
Slimjim on 2009-12-29:
LOL, that's me stew. Hey, back in the day, email blasting was a great (and free) form of advertising. Today it's luke warm at best with spam filters and general reception. Phone text messaging will no doubt, begin annoying people soon enough (see complaint above). You have to ride the wave in bizzzness though. Early bird gets the worm, play the hot hand, etc..
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Charges for Club Membership
Posted by on
Rating: 1/51
SPRINGFIELD, MISSOURI -- They are ripping us off more by raising the membership charges to $45.00.

I hate being charged to spend my money in the first place. I will not be renewing my membership next year. I don't save enough to make it worthwhile.
     
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clutzycook on 2013-12-30:
$45? That's it? Costco raised their fees to $55 a year ago. When I factor in what I save in buying gas there vs the other stations(not to mention the other stuff I buy there), it's money well spent.
FoDaddy19 on 2014-01-01:
I agree with Clutzy, even if you just get gas there, that's going cover the $45 over the course of a year. I have a Costco membership and I might go there once a month, and I easily come out money ahead, and that's just shopping for one person and a dog.
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Cannot Find Spicy Cavanaugh Sausage!!
Posted by on
Rating: 3/51
ST. LOUIS PARK, MINNESOTA -- PLEASE bring back Cavanaugh's Spicy Sausage!!!! We LOVED it!!! I will not buy the regular smoked sausage!!
     
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Bring Cavanaugh Spicy Sausage Back-Please!!!
Posted by on
Rating: 4/51
WATERFORD, MICHIGAN -- I agree, please bring back the spicy sausage, my gumbo misses it. Can't find anything comparable.
     
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