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Sam's Club Consumer Reviews - Page 4

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Won Sams Auction Item, but It Was Cancelled.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

Sam's Club Auctions is an online auction site, which I have used a number of times before to Win bids on items, which were then mailed to my home. I recently bid on a 51" TV and won the bid for a reasonable price. Sam's sent me a confirmation email saying I had won the bid and they would notify me via email when the TV had been shipped to my home address.

After a week of hearing nothing I logged into the Sam's Club Auction site and see that my order number for the TV was cancelled. I called the (only) number they provide for the auction site and was told they had run out of inventory on that model TV. Why then are they putting that model up for auction if they don't have any in stock? After reading other numerous complaints about Sam's Club Auctions it appears that they are not a reputable auction site. They are either auctioning items they don't have or if they don't get the price they want so they just say it's out of stock and then auction it off again to a higher bidder. BEWARE of Sams Club Auction site.

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Another Cancelled Winning Bid and Order Confirmation
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

I won an auction for a flat screen TV and received the "you won" and "order confirmation" emails. A week later I checked my account and found it had been cancelled. I called and was told they were out of stock yet they sold three more several days after I supposedly won mine but for higher prices. They either cancelled mine and sold it later for a higher price or were selling things they did not have physical possession of. Both are violations of auction fundamentals. I asked for something with similar specs and was told "No". They have no reserve on their auction items.

Since this posting Sam's Club got involved after my phone call complaints and set me up with 3 "private auctions". In theory they located the item and held it for me alone to bid on. They had me place the same bid they could not fulfill previously and I won all three but they were not able to fill the orders after all that. I can't believe their customer service got involved to that point and still could not come up with the item they claimed to have.

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Sam's Club Complaint
By -

I was bidding on a diamond pendant and won the bid at a very good price. I later received an email telling me that the item was not available any longer. "Unfortunately, we will have to cancel the below listed items from your order due to supplier availability." I did find it still available on the regular website and called their service support. After explaining what had happened I was told that the things that are on the auction are items that are not available any longer in the store or regular website.

I advised her that I did find the pendant and that it was sitting in my cart on the regular website. She indicated that she would send a service request over to the website and that someone would contact me. The following Monday (12/20/10) I did not get a call and the pendant is no longer in my cart on the site. After reading about another person's order being cancelled for the same reason I am suspecting that Sam's Club is not being honest in their dealings with their customers. Buyer Beware!

Resolution Update 01/18/2011:

I was contacted by Sam's Club and problem corrected.

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Being Treated Like a Criminal
By -

You are going to have to arrest me, tackle me, shoot me, or something else to make me stop and be checked when leaving Sam's Club. I paid for and have the receipt for the items in my cart. I will not waste 2 seconds of my time playing their security game. I will continue to walk right past all the poor suckers waiting in line to be inspected after checkout and attempting to leave the store. Get a life Sam's Club. Kick me out of your pitiful elite club, which I have found to have few if any prices better than anywhere else.

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Sam's Club Survey
By -

Your readers should be aware that if they complete (or even start) the Sam's Club survey they will be immediately inundated with numerous spam messages, as well as possible text messages on their cell phones. Sam's says "We value your opinion," and to "please complete a survey about today's club visit." If you do this you will be asked to give your address, email address, and cell/home phone number. Step two offers numerous "offers", which requires you to select at least two of the "offers".

I immediately ended the "survey" and found a confirmation on my email site. After unsubcribing I found 9+ emails that I believe were linked to this "survey", as well as a commercial text message on my cell. I can deal with the email messages as I will treat them all as spam, but the text messages cost me.

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Sams Club Tire Road Hazard Policy
By -

GRAND RAPIDS, MICHIGAN -- I bought a set of Goodyear tires at Sams Club back in April. Yesterday I had a flat. So after changing the tire I went to Sams to fix. It turned out the sidewall was cut and tire needed to be replaced. The purchase price included road hazard however I found out that if they don't have the tire in stock it will take 5 to 10 days to get one. Also they will not order replacement unless I pay in full for tire and only after they get the tire will they make adjustment for mileage.

It's the middle of winter here in Michigan and they don't care that I have to drive on the donut spare till they get the tire from THEIR source. It's a Goodyear tire and I know they can get locally in Grand Rapids. What if I was on a trip, I guess I'd just have to wait till tire comes in. I'd think twice about buying tires at Sams Club. I know I'll NOT be renewing my membership.

UPDATE: I got a hold of a manager the next day and he agreed to provide me with a tire until my replacement arrived. A week later replacement arrived and change over was done and I had to pay around 50 dollars because of prorated mileage. Those of you who said put on another tire would not work. These are Goodyear High Mileage designed for snow, ice and water. My whole point was to advise you of Sams Club policy. Which most of you missed that point. Remember the old saying " don't kill the messenger". I really found this site worthless!

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Laptop Warranty
By -

PORT CHARLOTTE, FLORIDA -- BEWARE OF SAM'S CLUB COMPUTER WARRANTY. Last year I purchased an HP Laptop from Sam's Club. The factory warranty from HP was one year. I purchased an additional 2 year's warranty from Sam's. My first year service from HP was excellent. At the end of the warranty I had a mechanical problem with the mouse pad and sent it to Sam's warranty Co for service. They returned it unrepaired with no explanation. I called and was told that the warranty would not apply because the machine had been abused.

After lengthy discussion they claimed that that there was water damage to the inside of the machine. This made no sense to me, so the same day I took the machine to Port Charlotte Computer Service in Port Charlotte FL for inspection. They opened up the machine while I observed. Guess what? There was no sign of water damage or any other type of foreign matter inside of the laptop.

I immediately called HP factory service and told them my problem. They gave me a 35 day courtesy extension on my original warranty and sent a box for me to return the unit. HP found no contamination of any type and repaired the unit under warranty and returned it FedEx overnight. The repaired machine was back to me in three days.

I'm thrilled with the super service from HP and have transferred my extended warranty to them. I'm disappointed with Sam's Club and the apparently unethical warranty facility. Sam's Club was of no help at all when I told them of my problem.

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Sam's Club Mooresville Nc Poor Service From Staff
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MOORESVILLE, NORTH CAROLINA -- I have been to the new Sam's club in Mooresville three times already to get a feel to see their attitude, products etc. The samples folks (another company entirely) were awesome. Great personalities, and really created a positive image. The Sam's staff were slow, more concerned about talking amongst themselves than customers (Mooresville-itis) and actually had an arrogant attitude.

The cashiers held up lines to try to sell upgrades on memberships and their food corner (hotdogs, pizza, etc) lacked any quality and the staff just seemed lethargic. I would have hoped to see new products but their grills, clothes, packaged food items were the same old Sam's stuff and at a higher price than other stores in the area. Sorry Sam's you get one star for your gas price and that's it.

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Bad Cavanaugh Sausage
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TUCSON, ARIZONA -- We have been buying this sausage for years, however this Thanksgiving we were highly disappointed. The sausage was used in our gumbo on Thanksgiving Day, and within 12 minutes after placing the sausage in the gumbo it went flat. It did not, have the very good meaty quality, as many years before. This was more of a grain taste and texture. The problem was even noted by different guest which was disappointing. The other problem was, we could not find the spicy, sausage which was always a credit to your excellent quality.

If the quality of taste and texture are not improved or equal to that of the original, we will no longer purchase this product. We along with our many family and friends will not continue to purchase your lesser product. We had many many friends and family to share in this utterly disappointing sausage. WHAT ON EARTH HAPPENED?

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Coffee Machine Broken Over One Year
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CORAL SPRINGS, FLORIDA -- 2012 coffee grinder broken. Complained to store management with no results. I contacted Sam's Club on their website - I had no response. In January of 2013 I wrote corporate headquarters. I never received a reply. I again went to the coral spring Sam's Club, and told them again coffee grinder was not operating and I had written Corp headquarters. I was assured they would get a new machine.from that time until September of 2013 the coffee grinder was still broken. "WHAT CAN I SAY ABOUT THIS?" sounds odd, I was surprised by the lack of Corp responsibility.. I have no idea how other Sam's Clubs operate.

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Sam's Club Rating:
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1.5 out of 5, based on 35 ratings and
60 reviews & complaints.
Contact Information:
Sam's Club
2101 S.E. Simple Savings Drive
Bentonville, AR 72716-0745
888-746-7726 (ph)
www.samsclub.com
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