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Sam's Club Consumer Reviews - Page 4

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Refused to Return My Money
By -

LOUISVILLE, KENTUCKY -- On April 11, 2010 I purchased a box of 5 Clematis vines/roots for $15.88. When I got them home I opened and looked at them there were only 3 roots to be found and they appeared to be very dried and brittle with no sign of life anywhere. I decided to give them a chance and soaked them in water overnight before planting them and to date (May 10) there is no sign of life and I cannot find most of the root. It is gone.

I returned the box to Sam's along with what I could find of the root and Sam's refused to give me back my money stating I had to renew my card for $40.00 even though I had my receipt for purchase of the item. This does not make me want to renew my card. It makes me concerned if I were to make another purchase would they accept it as a return if need be? Or find another excuse. I don't think I should be forced to renew my card in order to make a return.

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Method Of Payment
By -

AUGUSTA, MAINE -- Today I was shopping for a gift at sam's club in Augusta, Maine. I asked the service desk if they took MasterCard for payment. No problem. I then asked if I could use a MasterCard check that would entitle me to %0 interest. Ok. I have it 99% filled out when another clerk comes over and says company policy doesn't allow those checks. I explained what it was and that it was good as using the card only I was getting %0 interest. Nope!!! I was livid!!! Can't use the check anywhere else since it was filled out so I had to tear it up. I was in no mood to sign up for their card so I used my regular one.

They should be so lucky the price was the lowest around. I hate having to show my member card going in and I hate having to stand behind someone with a ton of stuff while some dweeb checks it all before you leave, while I have one item. Obviously sam's can pick and choose their method of receiving payment during this recession. Well, include me out!!!

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Online Digital Photo - Great Experience!
By -

MADISON HEIGHTS, MICHIGAN -- We just celebrated my son's high school graduation. For decorations, I took a few pictures from various phases in his life and had them printed in poster sizes. To do this, I used Sam's Club online digital photo processing. It was so easy!!! I simply uploaded my digital pics, selected the size I wanted printed, viewed them so that I could center & crop them exactly as I wanted, and picked them up later that same day!! If I was requesting a size that would result in poor quality (based upon the resolution of the original), a little warning appeared so that I could select a different size.

The quality of the pics were fantastic. I found the prices very reasonable, and they were a hit at the party. It was much better than spending those dollars on cut-out graduation hats and streamers. Grandparents asked if they could have a couple of them (especially the group shots), and the girlfriend was thrilled to keep a couple. I'm going to use them again to blow up a couple of vacation scenery shots for permanent display in my home.

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Tire Purchase And Warranty
By -

SEEKONK, MASSACHUSETTS -- In April,08 I returned to Sam's Club located in Seekonk, Massachusetts to have my tires rotated and to repair a pending flat tire (a screw embedded itself in my tire) under warranty. The tire is on a 1993 4WD pickup. Here is the short version of my complaint.

Sam's Club tire center agreed the tire that has been damaged by a screw was unrepairable because the screw was in the sidewall and I was entitled to a new prorated tire under the warranty. The damaged tire was on the right front of my truck. Sam's Club said the new replacement tire has a tread depth of 16/32 of an inch, and the undamaged left front tire the has 6/32 of an inch remaining. Therefore, it is against their policy to have two tires on the same axle that have more than a 5/32 of an inch difference. They would not replace the damaged tire unless I bought a new tire for the left side too.

As far as I was concerned the left front tire had much useful life left. This tire is legal in Massachusetts until it goes below 3/32 of tire tread depth. I asked the tire person to produce this policy and more importantly show me where it states this in the tire warranty. He could not. He could only say it was because the tire is on a 4WD and that mechanism could be damaged. I asked to see the manager. A female manager appeared and I told her I disagreed and only wanted one tire replaced under warranty. She would not allow this.

I then asked her to prorate the undamaged tire and if they would allow me this credit on the undamaged tire I would buy the second tire. She agreed. I left the garage and went into the store and got the 2 new tires off the rack. As I proceeded to the register to pay I was approached by this same female manager. She said after further conferring with the tire installer I would have to purchase two more tires for the rear of the truck because they measured 7/32 in depth and once the two new tires were installed on the front that measured 16/32 there was now a difference of more that 5/32 between the front tires and rear tires which is against there policy.

She further said it was for my own safety. The tire person added it was because the truck was a four wheel drive and again the mechanism could be damaged. I told him that might apply to newer models that are full time computer controlled 4WD vehicles but not my 15 year old truck. I said I would not buy another two tires
especially since the rear tires have just under half their tread left on them. I asked to speak to the store manager and this female manager said there is no one who will over rule me on this matter.

The manager then said I could buy the two tires and take them from the store and have them installed elsewhere but not at Sam's. I then said "So I guess my safety is not really your concern after all!!!" I left the store with a screw still in my tire. I went to another tire dealer and had no problem replacing the damaged tire. So, keep this hassle and ploy by Sam's Club in mind when deciding to purchase a tire or a set of tires.

Your warranty turns out to be more comprehensive than you can imagine. I feel Sam's Club implements policies to make more sales for them, as you can see from my experience. I intend to file a complaint with the BBB to recover my monetary loss on the damaged tire they refuse to warranty.

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Pressure at Checkout
StarStarStarStarEmpty StarBy -
Rating: 4/51

KINGSTON, NEW YORK -- Okay I get it: Sam's Club cashiers are under constant pressure to 'add on' an endless parade of special (and useless) membership upgrades at checkout to drive more profits to Sam's Club. It's not the cashier's fault. Unfortunately, I shop less at Sam's Club because I am tired of being pressured to constantly upgrade my membership with every visit to the store. What Sam's Club management fails to realize, the profits they might get from these upgrades is probably equal or less to what they are losing with scared off shoppers.

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Rip-Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- I have become hooked on the Sam's club auction site. I found some pretty good deals on occasion. Recently I made a bid on a Samsung 55 inch TV. I watched it for a few hours and happily ended up winning the bid. I received a confirmation by email of my order. My next email from Sam's the following day was to say that they were sorry but did not have the TV! What a rip off. How can they put an item up for bid and not even have it??? I'm closing my account.

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Charges for Club Membership
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SPRINGFIELD, MISSOURI -- They are ripping us off more by raising the membership charges to $45.00. I hate being charged to spend my money in the first place. I will not be renewing my membership next year. I don't save enough to make it worthwhile.

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Bring Cavanaugh Spicy Sausage Back - Please!!!
StarStarStarStarEmpty StarBy -
Rating: 4/51

WATERFORD, MICHIGAN -- I agree, please bring back the spicy sausage, my gumbo misses it. Can't find anything comparable.

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Food Server's Horrible Act of Disrespect
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- My wife is Asian and experienced the worst possible humiliation by a food server at Sam's club. She went up to see what was being served and was completely ignored. I went up not knowing what had happened and asked what was being served and was immediately offered a sample of chicken that was being kept in AL foil. We all should be treated the same, as this act is racist if you ask me!!

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Tires
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

GREAT FALLS, MONTANTA -- Had a flat. They said it couldn't be repaired. They also said because Goodyear changed tread pattern that I had to buy 2 tires. If I only replaced ruined tire they could not mount it on car because tread diameter would not be the same and would affected the differential (tires on rear on front wheel drive). Had to pay $15 each for new road hazard. So I paid $100 to replace 2 tires that had about 15,000 miles on them. Do they get a commission on tires?

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1.7 out of 5, based on 25 ratings and
50 reviews & complaints.
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Sam's Club
2101 S.E. Simple Savings Drive
Bentonville, AR 72716-0745
888-746-7726 (ph)
www.samsclub.com
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